DPIE PresentationMay 30, 2013

CREATING THE PRINCE GEORGE’S COUNTY DEPARTMENT OF

PERMITTING, INSPECTIONS & ENFORCEMENT (DPIE)Rushern L. Baker, IIICounty

Executive

Issues Driving the Creation of DPIE

Lengthy permitting process times

Numerous locations of responsible agencies

Fragmented authority/responsibility among multiple agencies

Functional redundancy and duplication of effort

Inconsistent plan reviews and resulting rework

Inefficient manual and paper-based processes

Weak code enforcement of property standards

Long time to resolve code violationsThese issues are impediments to economic development and

neighborhood revitalization. 2

Transformation Process

StakeholdersBaker

Transition Team

Industry and Environmental Groups, and

Business Leaders

Elected Officials

Staff

Products

Desired Outcomes

Simple TimelyPredicta

ble

Process Transformat

ion Team

Recommendations

Best Practices Survey

Accountability Plan

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Multiple Agencies and Locations

Department of

Environmental

Resources

Department of Public

Works and Transportati

on

FIRE & EMS

Health Department

State Highway

Administration

Park and Planning

Commission

Washington Suburban Sanitary

Commission

Soil Conservatio

n District

Office of Law

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DPIE Mission

To promote economic development and

redevelopment in Prince George’s County and

protect the health and safety of County

residents, businesses and visitors through

highly integrated and efficient permitting,

inspection and licensing services that ensure

compliance with established building codes

and property standards.

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DPIE Goals

To create a one-stop, high-quality, customer-friendly experience for permit applicants, licensees, and property owners.

To deploy more fully-integrated, technology-enabled and streamlined processes to more efficiently and effectively perform project permitting, construction inspection, code enforcement, and business licensing functions.

To simplify the permitting, inspection and licensing functions and make them more timely and predictable for all stakeholders.

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Functions in Reconfigured Agencies

DER DPW&T M-NCPPC

HEALTH DPIE

Sustainability Policy and Standards

 Environmental

Policy 

Watershed Management

 Waste

Management 

Animal Management

 

Transportation Policy and Standards 

Transportation Planning and

Design

Transportation Construction 

Transit Services 

Highway Services

Traffic Engineering

and Operations 

Trip Center 

Snow Removal 

Regulatory Signs

Comprehensive Planning

Zoning

Land Use Planning

Historic Preservation

Transportation Planning

Demographic Research

Urban Design Review

Subdivision Review

Food Service Inspections

Pool/Spa Inspections

Subdivision Review

Health Impact Assessments

Public Health Complaint

Investigations

Lead & Healthy Homes

Monitoring Well Permits

Issuance

Food Service Manager Training

Permit Administrat

ion

Plan Review

Construction

Inspection

Code Enforcemen

t

Business Licensing 7

Key Dimensions of the Transformation

Organizational structure and staffing

Building space and layout

Process streamlining to improve efficiency and

effectiveness

Technology-enabled permitting, plan review,

inspection, enforcement and document management

Performance measurement, analysis and reporting

Budget and funding sources

DPIE Implementation - July 2013

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Organizational Structure and Staffing

Consolidate staff from 9 agencies in one location

Work collaboratively on permit processing, plan

review, inspection, enforcement and licensing

280 DPIE staff augmented by 85 co-located staff

from other County, bi-county, and State agencies

Align line personnel into two functional groupings:

Permitting & Plan Review and Inspections &

Enforcement

Group staff personnel into an Administrative

Services group in the Director’s Office 9

DPIE Functional Organization Chart

DPIE

ResBuilding

Building

Permitting & Plan Review Inspections & Enforcement

Utility/Technical Support

Water & Sewer/

Plumbing/Gas

Connections

Plan Permit Review

Permitting & Licensing

Special Services• Homeowners • Mega Projects

Business Licensing

Cashier

Sediment & Erosion

ControlState Hwy

Housing Property

Stds

Site/Road

Zoning/Comm

Property Stds

Comm Building

Fire Prevention

& Life Safety

Health

Health Food

Protection

Co-Located Sections

Site/Road

Health Environ

Engineering

Environ-mental Review

Site/Road Plan Review

Building Plan Review Inspections Enforcement

Permit Processing

• Plan Screening/Distribution

• Building Permit Processing

• Site/Road Permit Processing

Traffic

Delegated Sections

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DPIE Building Space and Layout

Locate customer-facing functions on first floor of DPIE Building: Welcome Station Permit Center

– Customer Service Counter– Self-Service Kiosks– Permit Intake and Issuance– Plan Screening– Walk-Thru Plan Review

Special Service Suites– Homeowners– Mega Projects

Business Licensing Center Cashier’s Office

Customer – facing business functions located on first floor of DPIE Building – not the sixth floor! 11

Business Process Streamlining

Significantly reduce the number of permit case types Apply standardized workflows and operating

procedures Concurrent plan review across disciplines and

agencies More consistent plan reviews and reduced rework Reduce time and cost of plan submission, review,

revision Pre-acceptance screening of submitted plans based

on comprehensive checklists of plan contents Packaged submission, review, and revision of plan

documents and tracking of process steps DPIE website to be launched July 1, 2013 and will be

enhanced on an on-going basis by DPIE staff Enable customers to apply on-line for selected permits and

fee payment Provide access to DPIE policies, procedures, forms,

checklists, other portals

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Technology Initiatives ePermits Enhancements: Improve productivity of DPIE

staff, precision of business processes and value of stored permit data

Online Building Permit Application: Customers to complete selected permit applications electronically rather than manually

Online Electrical and Special Utility Permits: Customers to complete Electrical and Special Utility permitting processes online

ePlan (ProjectDox): Customers submit architectural/engineering plans online electronically and interact with permit reviewers online.

Business Licensing Automation: Automate manual paper-based process by integrating business licensing with ePermits for permit/ID issuance and process/records tracking

Govolution On-Line Payment: Customers pay online for permit and licensing fees by credit card or check either remotely or at a kiosk

Q-nomy: Advanced queue management system to route customers for permit, license, and cashier services

Wireless Internet Access: WI-FI access on first floor

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Performance Measurement & Budgeting

Performance Measurement and Reporting Time-series performance relative to:

– Timeliness– Resource requirements (efficiency)– Quality– Outcomes (effectiveness)

Cross-sectional performance relative to:– Performance between sections in the same or similar divisions (plan

review, inspections, enforcement)– Performance relative to similar functional units in comparable

jurisdictions

Budgeting and Funding Budget defined for FY2014 as part of the General Fund

(operating and capital) Current fee structure to be reviewed in FY2014 to compare

fees to cost basis and comparable jurisdictions and update fees to be more appropriate and self-sustaining

Subsequent budget years will convert budget to a self-sustaining DPIE Enterprise Fund based on enhanced fee structure

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Transition Plan Implementation

Continue to engage stakeholders

Meet with employees affected by the change

Conduct intense training

Test the new processes and systems before July 1, 2013

Elements of the Next Phases of

Transformation Evaluate and address

entitlement process issues Review fees and cost to do

business Determine appropriate

funding mechanism Continue to develop and

automate workflows Implement a new permits

system Implement measurement

and quality assurance

The Road Ahead

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Lasting Legacy of DPIE

Prince George’s County will be: More focused and forward thinking More customer friendly and convenient More predictable and consistent More efficient and responsive More attractive to residents, businesses and

the development community, which will….

CREATE JOBS, TAX REVENUES and AMENITIES

the COUNTY DESERVES

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