DOROTHY H. MCDONALD4148 Tanner Slip Cir. Chester, VA 23831

c: 713-299-6119 dmcdonald1031@sbcglobal.net

Seeking a position utilizing extensive administrative and customer service experience to achieve overallcorporate goals. A position that desires an individual with very strong customer service relations andPersonal interaction with superiors, peers, and subordinates. An energetic quick learning, self-starter, and dependable individual.

AREAS OF EXPERTISE Customer Service Team Building Coaching Organizational Communication Research

Volunteer Faculty Secretary

PROFESSIONAL HISTORY

Richard Bland College 2013-2015Faculty Secretary: Assisted the professor with their request for copies of exams, class assignment and reports. Took minutes for faculty meeting. Insured all office equipment was working properly and requested services for equipment that was not working. Set up account for recycling toner cartridge. When a professor was unable to be in their class while student were testing ,I sat in the class room. When a professor was absent from their class, posted notice on the classroom door informing students class has been cancel for that day.

Happy Angels Learning Center 2010-2013 Infant Teacher: Work with infant ages 6weeks to 18 months. Reading to them, talking with them, interacting with them and taking care of their needs. Americorp Vista Volunteer 2007-2010As a Vista volunteer we restored, painted and built ramps on homes in the community and surrounding areas. Volunteer at Eastside Village University Community Learning center informing the community about the free GED, Computer, English second language, and Spanish classes that is offered at Eastside. Customer Service Rep II, City of Houston 2003-2007Reviewed customer’s water account from exception report, request recheck read of water meter if needed. Review customer’s account for adjustment. Billed customer’s account from 21 day report and the exception report. Worked on special projects. Summary of Achievements:

Selected for special project due to customer service and administrative background.

Customer Service Rep I, City of Houston 2002-2003Worked in call center establish new accounts and canceling water service upon customer request. AssistCustomer with problems concerning their water accounts. Establish agreement for payment with customer. Customer Research. Summary of Achievements:

Resolved problems without supervisor intervention and proactively communicated with associates to determine the best methods to exceed monthly collection expectations.

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Consumer Loan Specialist, Washington Mutual, 1999-2002Wrote wire transfers to title companies. Reviewed all loans package from bank branches insuring all documents are completed and signed. Contacted the branches if there was a problem. Assisted branches with funding issues. Assisted in others when needed. Worked on special projects. Created new loans files. Reviewed PMT files, setup new format and forward files to record center. Summary of Achievements:

Implemented a tracking system in Excel for tracking funded wire transfers Assisted branches with new funding procedures for Washington Mutual Resolved problems as they occurred.

TEXACO----Office Assistant--RETIRED 1974-1999Handle all employees file for all Texaco and Affiliates .Implemented a system for requesting files. Up dated employees data in the Texaco TIPPS System. Instrumental in help create a world wide records management center. Sent and retrieved files from secondary storage. Created excel spread sheet for all incoming correspondence. Created files for all new employees.

EDUCATION

Certified Health Worker 2008-Present Gateway to CareBusiness Management 1993-1995 Houston Community College

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