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Don’t Be Another Headline“Must Practices” for Mitigating Risk
Deborah J. Muller
CREDIT QUESTIONS TOPIC
HOUSEKEEPING
The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
Recertification Credit Hours Awarded: 1 Specified Credit Hours: HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, SPHRi™ recertification through HR Certification Institute's® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
Recertification Credit Hours Awarded: 1 Specified Credit Hours: HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, SPHRi™ recertification through HR Certification Institute's® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
Be watching using YOUR
unique URL for login
Stay on the webinar, online for the full 60
minutes.
Certificates delivered by
email no later
HOUSEKEEPING
than 9/14/17
• CEO and Founder of HR Acuity, leader in Employee Relations Management
• 25+ Years of Experience in the HR Industry• Worked with Fortune 500 Companies:
Honeywell, Citibank, Marsh & McLennan• Conducted hundreds
of internal employee investigations.
Today’s PresenterDeborah J. Muller
THIS IS WHERE YOU INPUT YOUR SLIDES
Today’s Session
Introduction
Defining Business Risk
The HR Risk Perspective
8 “Must Practices”
www.hracuity.com
An HR Pro walks into an elevator
THIS IS WHERE YOU INPUT YOUR SLIDES
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The aftermath…
THIS IS WHERE YOU INPUT YOUR SLIDES
www.hracuity.com
What’s this have to do with HR?
www.hracuity.com
Business Risk through an HR Lens
www.hracuity.com
No organization is immune
40%
39%
19%
18%
12%
10%
9%
8%
38%
37%
8%
15%
8%
11%
10%
8%
Contracts
Labor and Employment
Regulatory/investigations
Personal Injury
IP/Patent
Product Liability
Class Action
Insurance
2016 2015
Most Numerous Litigation
Source: Norton Rose Fulbright Litigation Trends Surveys 2015 and 2016
www.hracuity.com
Correlation: Unemployment & EEOC
81,293 79,432
75,428
75,768
82,792
95,402
93,277
99,922 99,947 99,412
93,727
88,778 89,385 91,503
5.7%5.4%
4.9% 4.4%
5.0%
7.3%
9.9%
9.4%
8.5%
7.8%
8.0%
6.6%
5.7%
4.9%
4%
5%
6%
7%
8%
9%
10%
11%
70,000
75,000
80,000
85,000
90,000
95,000
100,000
105,000
2003 2005 2007 2009 2011 2013 2015 2017
Sources: Bureau of Labor Statistics and EEOC
Unemployment Rate EEOC Charges
www.hracuity.com
HR Acuity Risk Paradigm
14
Yellow LightEvents
Deviation from Norms
NormsWhat is expected.
The Standards.
Red LightEvents
Allegation or Incident of Unacceptable
Behavior or Performance.Pattern of Deviations.
8 ”Must Practices” for Mitigating Risk
www.hracuity.com
www.hracuity.com
“Must” #1: Process Matters
Process Risk Triggers
CAPABILITIES
CONTROLS
COMPLIANCE
www.hracuity.com
Employee Related Risk Management
www.hracuity.com
“Must” #2: Managers Matter
www.hracuity.com
“Must” #3: Environment Matters
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“Must” #4: Control Matters
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Plan before you strike
Protect your use of counsel
Have a “go to” person
Anticipate Questions
“Must” #5: Consistency Matters
www.hracuity.com
“Must” #6: Documentation Matters
www.hracuity.com
• What was the issue(s)?
• Who was involved?
• What process did you use to review/investigate the issue (s)?
• What are the applicable policies?
• What were the findings?
• What was the determination and actions taken?
“Must” #7: Outliers Matter
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“Must” #8: Leadership Matters
www.hracuity.com
Enter all questions into the “Questions” section
of the GoToWebinarpanel on your
computer screen
QUESTIONS
The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
Recertification Credit Hours Awarded: 1 Specified Credit Hours: HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, SPHRi™ recertification through HR Certification Institute's® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
Recertification Credit Hours Awarded: 1 Specified Credit Hours: HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, SPHRi™ recertification through HR Certification Institute's® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
Be watching using YOUR
unique URL for login
Stay on the webinar, online for the full 60
minutes.
Certificates delivered by
email no later
HOUSEKEEPING
than 9/14/17
www.hracuity.com
Workplace InvestigationsConduct, Train, Coach
HR Acuity On-DemandBest Practice Technology Solution
Employee Relations ExpertsAdvise & Assess
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Ascentis Talent Management• Mobile interface• No training required• Easily identify top employees• Employees can rate themselves
Ascentis HCM Solutions
• Free live webinars monthly• Free HRCI, SHRM, and APA credits• All webinars recorded and posted to
website for free.UPCOMING WEBINARS
• Aug. 25, 2017: Top 10 Investigation Tips• Sept. 7, 2017: Improve Your
Organization with Motivational Intelligence™
• Sept. 19, 2017: Building a Sustainable Workforce
Contact Us
Webinar Questions [email protected]
Ascentis Questions [email protected] 800.229.2713
www.ascentis.com