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7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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The ReflectivePractitoner
DOING IT
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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EDUCAUSE Midwest Regional Conference | Chicago, March 2013
Explore theprocesses thatproduce, and
reproduce,culture.
Describe the
role of the ITLeader assense-maker.
Review a modelfor mappingtransformational change.
The
ReflectivePROCESS
Determine the
perspective of the
actorsIdentify the facts
and issues
Develop an
understanding of
the problem
Determine the actions
needed
Determine
the
consequences
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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EDUCAUSE Midwest Regional Conference | Chicago, March 2013
10% CIOs21% Senior IT29% in a
SupportPosition
8% are faculty
30% are firsttime attendees
50 % from DRINT/EXT
24% MA l and ll
14% BA6% AA6% Med, Law,
Bus & Eng
1% Other
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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…have been tasked with aproject based on a meeting atwhich you were NOT present?
…have had to scramble toreplace hardware and software?
…are confident their President,Provost & CFO could list IT’s top
3 challenges?
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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EDUCAUSE Midwest Regional Conference | Chicago, March 2013
HOW CULTURE ISPRODUCED
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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“
”
All that invisiblestuff that gluesorganizationstogether…the stuff that’s hard tocodify, hard toevaluate, andcertainly hard tomeasure and
therefor manage.
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
HOW CULTURE ISPRODUCED
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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EDUCAUSE Midwest Regional Conference | Chicago, March 2013
HOW CULTURE ISPRODUCED
Seth Goden, Poke theBox
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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CULTURE is notinvisible
People create themeanings they need
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
HOW CULTURE ISPRODUCED
Photo credit: Byron Houlgrave/Des Moines
Register
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HOW CULTURE ISPRODUCED
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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ANTHROPOLOGY Inc. by Graeme
Wood.
…the foundner of theehtnographicmethod, BronislawMalinowski, called the“imponderabilia of actual life…small
incidents,characteristic formsof taking food, or conversing, or doingwork [that] are foundoccurring over and
over again.”
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
HOW CULTURE ISPRODUCED
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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EVERYONESEES
TECHNOLOGY ASMAGIC
Internal Audit noted that thereis no process in place toperiodically evaluate segregation
of duty conflicts within Banner.
Internal Audit noted that thereis no process in place to
periodically evaluate segregationof duty conflicts using Banner oranother automated solution.
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
X
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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CULTURECHANGE
• SharedExperience
• Visual artifacts• Language
• Narrative
Happens –and can beseen – by
looking andlistening forthe processesthrough
which peopleexplain theirexperience.
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
HOW CULTURE ISPRODUCED
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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Earthrise: How Man First Saw the Earth:Dr. Robert Poole
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
EMICthe insider,
the native,the other
ETICthe outsider,theresearcher,
the scientist
IT LEADER AS SENSE-MAKER
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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EDUCAUSE Midwest Regional Conference | Chicago, March 2013
The process of constructingthrough direct
personalobservation of social behavior, atheory of theworking of a
particular culturein terms as closeto possible to theway members of that culture view
the universe andorganize their behavior within
it .
IT LEADER AS SENSE-MAKER
R. Bauman: An ethnographicframework for theinvestigation of communicative behavior.
P h o t o o f T r o l l B a r b i e
a n d t r o l l d o l l © K
a t h r y n E
.
D a r d e n
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A tradition of
decentralizeddecisionmaking…
preserves the
local controlof funds…
thatnecessitates
transactionalprocesses of coordination.
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
IT LEADER AS SENSE-MAKER
http://xkcd.com/140/
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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EDUCAUSE Midwest Regional Conference | Chicago, March 2013
DVD/VHS actioncontrols- Off-Air cable tuner
control - Source videopreview - Independentmicrophone selection& volume - Buttonfunction feedback -Help assistancerequesting - Volume
muting - Displaypicture mute -Multimedia roompresets - Lightingcontrol & presets -Projection screencontrol - Controlsystem over-ride - Userauthentication access -User skill level layering- Capture systemcontrol - Camera PTZcontrol - Scheduled
based systemshutdown protection -
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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Ervin, Alexander 2000.Applied Anthropology: Tools
and Perspectives forContemporary Practice:Needham Heights, MA: Allyn
The participantsshould determine
the actual questions for research, the
methods, and thesources of data,and ultimately
have ownershipover theinformation and how it is to be
used.
• The Facilitator
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
“
”
REPRESENTATIONAL
RELATIONALREFLECTIVE
T he S LA
T he Se r v ice Ca t
a log ue
M o d e l i n g b e h a v i o r U nde r
s ta nd i ng
roo t ca u se s
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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• The Broker INTERVENING CONDITIONS
STAGE 1Perception
• Perception of the need forbrokering
• Conflict,breakdowns
PROBLEMS• Barriers to
anytime,
anywheresupport.• Uneven
vulnerabilities
STAGE 2Intervention
• Establishing trustand rapport
• Maintaining
connections
STRATEGIESLinking through• Advocating• Negotiation
• Intervening• Sensitizing• Networking• Innovating• Mediating
STAGE 3Outcome
• Establishedconnectionsamong IT and
academic staff and leaders
• Maintainedcollaborationacross campus
ResolutionLack of Resolution
Continuebreakdown
Communication • Age • Time • Politics • Economics • Bureaucracy
• Technology
Jezewski, M.A., & Sotnik, P. (2001). The rehabilitation service provider as culture broker:Providing culturally competent services to foreign born persons. Buffalo, NY: Center forInternational Rehabilitation Research Information and Exchange.
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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• As aParticipant-observer
• As a Facilitator
• As a Broker
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
IT LEADER AS SENSE-MAKER
7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)
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Exchanging
information,
alteringactivities,sharingresources ,and
enhancingthe capacity of another for mutualbenefit and toachieve acommonpurposeCOLLABORATIO
N
Exchanging
information,alteringactivities,
sharingresourcesfor mutualbenefit and toachieve acommonpurposeCOOPERATION
Exchanging
information,
alteringactivities formutualbenefit and toachieve acommonpurposeCOORDINATION
Exchanging informationfor mutual benefit and toachieve acommonpurposeNETWORKING
Himmelman, A. (1996) On the theory and practice of transformational collaboration:Collaboration as abridge from social service to social justice. In C. Huxham (Ed.), Creating CollaborativeAdvantage. London: Sage Publishers.
Mapping TransformationalChange