DOE ISMS Champions – BNL

Integrating Safety Culture into ISMS CH2M HILL Hanford Group

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DOE ISMS Champions – BNL

Recent Tank Farm History

• Numerous challenges over the last 7 years necessitated change*: ▪ DOE performance letter in 2001▪ Multiple Layoffs, mission acceleration, restructuring,

funding cuts▪ Significant legacy issues emerged ▪ Increased injury and event rates▪ Increased stop works and union grievances▪ Outside interveners

*INPO Lesson Learned

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DOE ISMS Champions – BNL

Current ISMS Strategy

• Single message of ISMS continuous improvement and integration

• Integrates various concepts with goal of safe and efficient mission performance▪ Safe work environment (SWE). SWE is a

comprehensive safety culture initiative based on INPO/NRC experience and DOE M 450.4-1.

▪ HPI tools used to emphasize event prevention.▪ VPP used to emphasize worker involvement.

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DOE ISMS Champions – BNL

ISMS Continuous Improvement based on ISMS Continuous Improvement based on strong safety culture, worker involvement, strong safety culture, worker involvement,

and event preventionand event prevention

ISMS Continuous Improvement

Event prevention

Worker involvement

Strong Safety Culture

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DOE ISMS Champions – BNL

SWE Benchmarking Resources• NRC Safety Conscious Work Environment• Voluntary Protection Program• DOE M 450.4-1• INPO safety culture principles• INPO Human Performance Improvement (HPI)

concepts• DNFSB Recommendation 2004-1 • Commercial nuclear power problem identification

process• Safety culture survey tools

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DOE ISMS Champions – BNL

ISMS continuous improvement is based on an ISMS continuous improvement is based on an open work environment where everyone feels open work environment where everyone feels free to raise issues without fear of retaliationfree to raise issues without fear of retaliation

Safe Work Environment (SWE)

Strong Safety Culture

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DOE ISMS Champions – BNL

• Commitment • Conservatism in Safety Decisions • Problem Identification & Resolution• Training Adequacy• Self-Assessment• Trust• Communications• Free Flow of Information• Alternative Avenues for Concerns• People Management• Prevention of Retaliation

Safe Work Environment Attributes

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DOE ISMS Champions – BNL

ISMS Continuous Improvement uses VPP ISMS Continuous Improvement uses VPP to emphasize worker involvementto emphasize worker involvement

Voluntary Protection Program

Worker involvement

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DOE ISMS Champions – BNL

Voluntary Protection Program(VPP)

• Strong emphasis on worker involvement enhanced safety culture implementation

• VPP creates a commitment to prevention of injuries

• Cooperative management/labor atmosphere

• Many aspects of VPP are fully compatible with and enhance safety culture

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DOE ISMS Champions – BNL

ISMS Continuous Improvement uses HPI to ISMS Continuous Improvement uses HPI to emphasize event preventionemphasize event prevention

Event Prevention

Event prevention

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DOE ISMS Champions – BNL

HPI Integration into ISMS

• Emphasized “event prevention” message consistent with DOE ORP message of zero accidents

• HPI integrated into ISMS avoided flavor of the month perception

• Took advantage of previous ISMS activities to establish common ground with HPI such as:▪ Safe Work Environment problem identification and resolution

attributes and just culture concept▪ VPP employee involvement▪ Use of HAMTC Safety Reps in event investigations and critiques▪ Progressive Performance Management and SWE survey

feedback used to improve perception of fairness and consistency

▪ Organizational weaknesses evaluated in Root Cause Analysis

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DOE ISMS Champions – BNL

One Set of ISMS Expectations

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DOE ISMS Champions – BNL

Lessons Learned

• Senior management vision and commitment is essential▪ Safe and efficient mission performance based on a strong

safety culture within our ISMS• SWE has been an effective safety culture approach within our

ISMS • Benchmarking was necessary and critical for effective

change • VPP and employee involvement helped SWE implementation• SWE emphasis on just culture helped HPI implementation• Involvement of union safety representatives fostered change• Independent assessments accelerated rate of change • Independent and comprehensive employee surveys based on

SWE attributes accelerated rate of change

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DOE ISMS Champions – BNL

Results • Dramatic injury and event reduction over the last

24 months• Robust problem identification and resolution• Worker safety perception of company has

improved significantly • Worker trust of management high• Raising issues through immediate supervisor

has improved• Integrated ISMS expectations clear and evident

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DOE ISMS Champions – BNL

CH2M HILL’s ISMS continuous improvement CH2M HILL’s ISMS continuous improvement initiative has resulted in significant safety initiative has resulted in significant safety

improvement over the last 2 yearsimprovement over the last 2 years