Do Tasks and Information Flow Across Devices?

8/14/2019 Do Tasks and Information Flow Across Devices?

1/13

Microsoft 1

Exploring Cross-Device

Tasks

Look at how people use Phones & PCstodayTasks

Temporal access patterns

Do Tasks and Information Flow AcrossDevices?


2/13

Microsoft 2

PC and Phone usage for one person for24 hours

Interaction Patterns

Wake up Get to Office Lunch Break?



3/13

Microsoft 3




4/13

Microsoft 4


P9

P10

P19



5/13

Microsoft 5

12

12

Activity PatternsEmailWeb

1:30 12:00 12:30



6/13

Microsoft 6

Handoff PatternsMorning Phone PC 88.1% ofdays

87.6% ofdays


EveningPhone

PC

One of the first thingsI do when I get up isI'll check my email.

If I'm headed to work,then I usually want to

know if I'm headedinto any problems.


7/13Microsoft 7

Ppt Site Time Device35 http://www. connectorride .com/schedules.asp 10:26:18 AM Desktop

35 http://www. connectorride .com/schedules.asp?nohead= 10:26:42 AM Desktop

35 https://www. connectorride .com/ulogin.asp?action=logout1 10:30:02 AM Phone

35 https://www. connectorride .com/default.asp?action=askbook 10:30:29 AM Phone

35 http://www. podiobooks .com/podiobooks/search.php?keyword=singularity

10:47:00 AM Phone

35 http://www. podiobooks .com/title/ singularity 10:47:09 AM Phone35 http://www. podiobooks .com/ 11:01:44 AM Desktop

35 http://www. podiobooks .com/podiobooks/search.php?keyword=singularity

11:02:01 AM Desktop

38 http://m. facebook.com/inbox/?read=1005923355031 20:02:01 PM Phone

38 http://m. facebook.com/inbox/?success&r743cdba8&refid=11 20:20:36 PM Phone

38 http://www.new. facebook.com/inbox/readmessage.php?t=1005923355031

21:01:55 PM Desktop

38 http://www.new. facebook.com/inbox/?compose 21:02:32 PM Desktop

Are Tasks on Devices

Related?



8/13Microsoft 8

So

Why are people using multiple mobiledevices? Continuous access to important info (e.g., Web, Email)

Speed of access, phones always on

Do Tasks move across devices?

Yes!

But do tasks and information Flow?


9/13Microsoft 9

Annotated screen shotsBarriers to task completion on phone

Problem, Follow-up, Frustration, Urgency,ContextIt would have saved me a lot oftime in this mornings meeting if Icould have easily connected to anetwork fileshare, accessed the

powerpoint for our meeting andforwarded it out to the meetingparticipants..

I had to get onto my actual

computer at home to check thewebpage I originally wanted to

simply glance at on my phone.

Frustration: 4 (out of 5)Frustration: 2 (out of 5)

Needed to organize an event toattend this. doing it using the

phone was a bittoo much work

Send an email to bunch of folksto see how many are interested in

attending

Frustration: 4 (out of 5)

It's a link to an article that I knowwill have a lot of text. I decided towait until I'm at a desktopcomputer with a larger screen.

I marked it as unread on thephone; followed up by reading atmy desktop.


I couldnt view theattachments on the phone soneeded to wait until I was back tomy PC

I made a mental note to look atthe attachments when I got back tomy PC.


What cross-device issues are peoplehaving?

My phone's browser would notdisplay any web pages.



10/13Microsoft 10

How is Flow Affected?

Problems

Frequency

Impact toUser

Follow-upImpactto Task

Information Flow depends on data type TaskFlow could use a lot of help


11/13Microsoft 11

How to Help Users CrossBoundaries?

Access to data from any device (duh)Bubble up relevant data

Leverage Usage Patterns

Share task stateacross devicesWhere did I leave off?

Help users resume efficiently Implicit cues

Phone

PC

Cloud

InternetRead fromPhone?


12/13Microsoft 12

Is Multiplicity a Good

Thing?


13/13

Thank You

Documents

Do Tasks and Information Flow Across Devices?