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Divisional Overview
Corporate Services• Strategic Services & Environment
• Legislative Services
• Innovation and Technology Services
• Human Resources Services
November 08, 2016
Presented By:
Maya Pungur-Buick
GM, Corporate Services
2
• Providing primarily support services to the organization– Support Council in their governance role
– Achievement of environmental goals
– Management of programs that promote employee engagement and safety
– Information technology infrastructure and services
– Corporate communication programs
– Corporate-wide planning efforts
– Innovation and major improvement initiatives
Overview
3
• Completion of the inventory of services and service levels (Nov. 28 to Council for final approval)
• 2016 Census, pop: 64,645, 49% online
• Legislative process automation
• 21 policies amended (5 more in 2016); Council direction to bring forward amendments to 7 more in 2017
• Improvements to budget and planning process
Accomplishments 2016
- Governance
4
• Opened the air quality monitoring station
• Completed Water and Energy Conservation and Efficiency Audit on 11 facilities – capital project requests in 2017 budget (Solar Panels, Cogeneration, Heat Recovery, Building Smart Meters)
• Natural Areas Inventory Update and Management Plan (to Council Nov. 21)
• 608 Toilet Rebates approved
• Completed internal audit of Environmental Management System/ISO 14001 of PW, Utilities and StAt
Accomplishments 2016
- Environmental Services
5
• Asset management database and asset replacement plan
• Fibre optic network to civic facilities and traffic signals
• Major upgrade to financial system and public works asset management system
• All IT staff ITIL trained
• Office 365 and cloud data storage (MS Outlook)
• Smart City initiative– Smart City Master Plan approved
– Smart City Alliance MOU under review; Smart City Alliance Symposium in April
Accomplishments
- Innovation & Technology Services
6
• Developed strategic framework to ensure
appropriate employee supports are in place
• Conducted Employee Engagement Survey
Focus Groups
• Commenced compensation review; developed
leadership competencies
• IAFF collective agreement, CUPE negotiations
Accomplishments- Human Resource Services
7
Key TrendsStrategic Services & Environment
8
Key Trends - IndustryInnovation & Technology Services
9
Key Trends - IndustryInnovation & Technology Services
10
Key TrendsHuman Resources
11
$70,245
$20,537
$104,010 $109,575
$31,351
$114,167
$69,912 $58,193
$0 $0
$103,477
$0
$30,465
$228,335 $224,480 $239,118
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
2009 2010 2011 2012 2013 2014 2015 2016
WCB Rebate and Premium Refund History
WCB Premium Rebates WCB Premium Surplus Distributions
Key TrendsHuman Resources
12
Key Trends Human Resources
13
– Organization’s (people and cost) ability and capacity
to absorb changes related to modernization and
strategic transformation initiatives
• More effort toward long-term, strategic view
• Transformation and people value creation (ROI)
• Organizational design and workforce capacity planning
– Pace of IT change and our ability to keep up
– Expectations for public engagement
Major ChallengesCorporate Services
14
• Supporting the advancement and implementation of the Community Sustainability Framework and the City of St. Albert Strategic Plan
• Organizational Leadership and Culture
• Building people capacity through talent management
• Building organizational capacity through systems, processes and key initiatives
• Enhancing policy & bylaw reviews and legislative tools
Divisional PrioritiesCorporate Services
15
• 2017– Water Conservation Bylaw public awareness
– Sturgeon River Water Quality Index and Tree Canopy Coverage reporting
– Implement recommendations from Energy and Water Conservation Audits of City facilities
– Action Natural Areas Management Plan
– Coordinate public engagement across City***
– Performance measurement and analytics capacity realization
Major InitiativesStrategic Services and Environment
16
• 2018– New - Corporate Environmental Sustainability Assessment
and Plan
– Review / Update Local Action Plan for Energy Conservation and Reducing Greenhouse Gas Emissions
– Spatial water consumption mapping
– Review of the City’s customer service model
– Assess existing strategic planning model with new Council
– Validate corporate measures in StaTracker
– Review continuous improvement policy
Major InitiativesStrategic Services and Environment
17
• 2019
– Escalating Block Rates consideration
– Water conservation education resources
– Environmental Master Plan update
Major InitiativesStrategic Services and Environment
18
• 2017
– Municipal election, Council orientation
– Agenda Management System Phase 2
• 2018
– Census
– Implement records management and file
classification system
Major InitiativesLegislative Services
19
• 2017– Update IT Departmental Plan (2018-2021)
• Smart City Master Plan
• Open government policy
• Open data portal***
• Mobile app strategy
– Single-sign on for online services to residents
– Replace recreation activity and facility booking system
– Extend municipal fibre network
– Remote water metering project
– Service level agreements
Major InitiativesInnovation & Technology Services
20
Major InitiativesInnovation & Technology Services
• 2018– Regional open data portal strategy/governance
model
– Extend municipal fibre network - 75% of traffic signals connected
– IT security classification system
– GIS central database completed
• 2019
‒ Secure Wi-Fi in all core buildings by 2020
21
• 2017
– Leadership development program
– Core competencies rollout
– Total compensation review and strategy cont’d.
– Payroll automation and HR information system
– Inclusive hiring strategy implementation
– Update Training & Development plan
Major Initiatives
Human Resources
22
• 2018
– Implementation of compensation strategy
– Workforce planning and organizational design strategy
– Introduction of the mentorship program
• 2019
– Diversity management program
– Recruitment and retention strategy implementation
– Work force skills assessment
– Employee Engagement Survey
Major Initiatives
Human Resources
23
Net ChangeCorporate Services
Division
2016
Budget
Approved $
2017 Budget
Proposed $
2016 – 17
Change $
2017 – 18
Change $
2018 – 19
Change $
Revenue 1,101,900 478,200 (623,700) (171,900) (155,700)
Expenses 11,703,400 11,445,500 257,900 158,400 100,700
Net (10,601,500) (10,967,300) (365,800) (13,500) (55,000)
24
RevenuesCorporate Services
2016
Budget
Approved $
2017
Budget
Proposed $
2016 – 17
Change $
2017 – 18
Change $
2018 – 19
Change $
Sales & User Fees 88,800 120,600 31,800 (30,000) 0
Transfers To/From
Reserves1,013,100 357,600 (655,500) (141,900) (155,700)
1,101,900 478,200 (623,700) (171,900) (155,700)
25
ExpensesCorporate Services
2016 Budget
Approved $
2017 Budget
Proposed $
2016 – 17
Change $
2017 – 18
Change $
2018 – 19
Change $
Salaries, Wages &
Benefits7,502,000 7,688,800 (186,800) (58,700) (34,700)
Contracted &
General Services3,702,500 3,183,300 519,200 180,100 124,600
Materials, Goods,
Supplies & Utilities333,200 355,600 (22,400) 37,400 11,100
Transfers To
Organizations &
Individuals
31,700 31,700 0 0 0
Other Expenditures 11,600 15,000 (3,400) (400) (300)
Transfers To/From
Reserves122,400 171,100 (48,700) 0 0
11,703,400 11,445,500 257,900 158,400 100,700
26
Business
Case (Base)
Budget
Requested
$
Coordinator, Access and Privacy 81,300
Contaminated Sites Risk Management - Ongoing
Monitoring 75,000
Emergency Services Technical Support 80,000
Sturgeon River and Natural Areas Coordinator 81,900
Proposed Operating Business Cases
Corporate Services
27
Business
Case (Growth)
Budget
Requested
$
Infrastructure Safety Enhancement 87,000
Enhanced Election Management Capacity 30,000
Support for Data Intelligence Program 81,900
Compensation Support 7,600
Proposed Operating Business Cases
Corporate Services
28
Business
Case (Growth / Utility)
Budget
Requested
$
Human Resources Administrative Support (Growth) 16,700
Water Conservation Bylaw Campaign and
Incentives (Utility)75,000
Proposed Operating Business Cases
Corporate Services
29
Capital Project (Growth)
Capital Budget
Requested
$
Solar Photovoltaics (PV) Program 505,000
Cogeneration 60,600
Heat Recovery 65,700
Smart Building Monitoring Systems 30,300
Proposed Capital ChartersCorporate Services
30
Capital Project (Growth)
Capital Budget
Requested
$
Census - Tablet Procurement 35,400
Enhancement to Voter Convenience 79,300
Flag Poles 155,900
Municipal Area Network to Core Facilities 772,600
Recreation & Event Management Software
Implementation183,000
Proposed Capital ChartersCorporate Services