Division of Purchasing - Nevadapurchasing.nv.gov/uploadedFiles/purchasingnvgov/content... · Web viewState of Nevada Purchasing Division “PC/LAN Technician” RFP # 1959 Las Vegas

Tab I – Title Page

The State of Nevada Purchasing DivisionPC/LAN Technician

“Copy”Part I A – Technical Proposal

RFP Title: PC/LAN TechnicianRFP: 1959Vendor Name: Computer Technical Services Inc.Address: 5850 S. Polaris Ave. Las Vegas NV 89118Proposal Opening Date: May 30, 2012Proposal Opening Time: 2:00 PM

5850 South Polaris Ave Suite 500 Las Vegas NV 89118 8600 Technology Way #119 Reno NV 89521

Phone (800) 276-3898 E-Mail [email protected]

State of Nevada Purchasing Division “PC/LAN Technician” RFP # 1959

TAB II -TABLE OF CONTENTS

TAB II -TABLE OF CONTENTS..................................................................................2

Tab III - Vendor Information Sheet................................................................................3

Tab IV - State Documents...............................................................................................4

Section 9.2.2.4 (A) Amendment Signature Page.....................................................4Section 9.2.2.4 (B) Attachment A – Confidentiality and Certification of Indemnification 5Section 9.2.2.4 (C) Attachment C – Vendor Certifications.....................................6Section 9.2.2.4 (D) Vendor Licensing.....................................................................7Section 9.2.2.4 (E) Certifications............................................................................7

Tab V - Attachment B.....................................................................................................8

Attachment B – Technical Proposal Certification of Compliance..........................8With Terms and Conditions of RFP........................................................................8

Tab VI - Section 3 - Scope of Work................................................................................9

Section 3.1 Required Elements (Cut & Paste from RFP)........................................9Tab VII Section 4 - Company Background and References.........................................12

Section 4.1 Vendor Information............................................................................12Section 4.1.2 Nevada Secretary of State Office....................................................13Section 4.1.3 State of Nevada Business License...................................................13Section 4.1.4 Licensing Requirements..................................................................13Section 4.1.5 State of Nevada Contract.................................................................13Section 4.1.6 Employee of State of Nevada..........................................................14Section 4.1.7 Disclosures.......................................................................................14Section 4.1.8 Insurance Requirements...................................................................15Section 4.1.8 Attachment E...................................................................................15Section 4.1.9 Company Background/History........................................................16Section 4.1.10 Length of Service...........................................................................17Section 4.2 Subcontractor Information..................................................................17Section 4.3 Business References...........................................................................18Section 4.3.1 Business Reference Form................................................................18

Tab VIII - Attachment G – Proposed Staff Resume(s).................................................21

Section 4.4 Vendor Staff Resumes........................................................................21Tab IX - Other Informational Material..........................................................................29

Exhibit (A) Section 4.1.5”Work Performed for State Agencies”..........................29

Las Vegas – 5850 S. Polaris Ave Suite 500 Las Vegas NV 89118– Phone (800) 276-3898 - Reno – 8600 Technology Way #119 Reno NV 89521 Excellence In Computer Maintenance & Repair

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Tab III - Vendor Information Sheet

V1 Firm Name Computer Technical Services, Inc.

V2 Street Address 5850 S. Polaris Ave. Suite 500

V3 City, State, ZIP Las Vegas, Nevada 89118

V4 Telephone NumberArea Code: 702 Number: 368-1885 Extension:

V5 Facsimile NumberArea Code: 702 Number: 368-1889 Extension:

V6 Toll Free NumberArea Code: 800 Number: 276-3898 Extension:

V7

Contact Person for Questions / Contract Negotiations,including address if different than above

Name: Kathleen Sturek or Richard B. SturekTitle: President & CEO – Managing PartnerAddress: 5850 S. Polaris Ave. Suite 500 Las Vegas, NV 89118

Email Address:[email protected] – [email protected]

V8 Telephone Number for Contact PersonArea Code: 702 Number: 368-1885 Extension:

V9 Facsimile Number for Contact PersonArea Code: Number: Extension:

V10 Name of Individual Authorized to Bind the OrganizationName: Kathleen M. Sturek Title: President & CEO

V11Signature (Individual must be legally authorized to bind the vendor per NRS 333.337)

Signature: Date: May 25, 2012


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Tab IV - State DocumentsSection 9.2.2.4 (A) Amendment Signature Page

A. Vendor shall sign and return this amendment with proposal submitted.

NAME OF VENDOR Computer Technical Services, Inc

AUTHORIZED SIGNATURE

TITLE President & CEO DATE May 25, 2012

RFP 1959 Amendment 1


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Section 9.2.2.4 (B) Attachment A – Confidentiality and Certification of Indemnification

Submitted proposals, which are marked “confidential” in their entirety, or those in which a significant portion of the submitted proposal is marked “confidential” will not be accepted by the State of Nevada. Pursuant to NRS 333.333, only specific parts of the proposal may be labeled a “trade secret” as defined in NRS 600A.030(5). All proposals are confidential until the contract is awarded; at which time, both successful and unsuccessful vendors’ technical and cost proposals become public information.

In accordance with the Submittal Instructions of this RFP, vendors are requested to submit confidential information in separate binders marked “Part I B Confidential Technical” and “Part III Confidential Financial”.

The State will not be responsible for any information contained within the proposal. Should vendors not comply with the labeling and packing requirements, proposals will be released as submitted. In the event a governing board acts as the final authority, there may be public discussion regarding the submitted proposals that will be in an open meeting format, the proposals will remain confidential.

By signing below, I understand it is my responsibility as the vendor to act in protection of the labeled information and agree to defend and indemnify the State of Nevada for honoring such designation. I duly realize failure to so act will constitute a complete waiver and all submitted information will become public information; additionally, failure to label any information that is released by the State shall constitute a complete waiver of any and all claims for damages caused by the release of the information.

This proposal contains Confidential Information, Trade Secrets and/or Proprietary information as defined in Section 2 “ACRONYMS/DEFINITIONS.”

Please initial the appropriate response in the boxes below and provide the justification for confidential status.

Part I B – Confidential Technical InformationYES NO X

Justification for Confidential Status

A Public Records CD has been included for the Technical and Cost ProposalYES NO X

Part III – Confidential Financial InformationYES NO X

Justification for Confidential Status

Computer Technical Services, Inc.

Company Name

Signature

Kathleen M. Sturek May 25, 2012Print Name Date

Section 9.2.2.4 (C) Attachment C – Vendor CertificationsVendor agrees and will comply with the following:Las Vegas – 5850 S. Polaris Ave Suite 500 Las Vegas NV 89118– Phone (800) 276-3898 - Reno – 8600 Technology Way #119 Reno NV 89521

Excellence In Computer Maintenance & RepairPage of


(1) Any and all prices that may be charged under the terms of the contract do not and will not violate any existing federal, State or municipal laws or regulations concerning discrimination and/or price fixing. The vendor agrees to indemnify, exonerate and hold the State harmless from liability for any such violation now and throughout the term of the contract.

(2) All proposed capabilities can be demonstrated by the vendor.

(3) The price(s) and amount of this proposal have been arrived at independently and without consultation, communication, agreement or disclosure with or to any other contractor, vendor or potential vendor.

(4) All proposal terms, including prices, will remain in effect for a minimum of 180 days after the proposal due date. In the case of the awarded vendor, all proposal terms, including prices, will remain in effect throughout the contract negotiation process.

(5) No attempt has been made at any time to induce any firm or person to refrain from proposing or to submit a proposal higher than this proposal, or to submit any intentionally high or noncompetitive proposal. All proposals must be made in good faith and without collusion.

(6) All conditions and provisions of this RFP are deemed to be accepted by the vendor and incorporated by reference in the proposal, except such conditions and provisions that the vendor expressly excludes in the proposal. Any exclusion must be in writing and included in the proposal at the time of submission.

(7) Each vendor must disclose any existing or potential conflict of interest relative to the performance of the contractual services resulting from this RFP. Any such relationship that might be perceived or represented as a conflict should be disclosed. By submitting a proposal in response to this RFP, vendors affirm that they have not given, nor intend to give at any time hereafter, any economic opportunity, future employment, gift, loan, gratuity, special discount, trip, favor, or service to a public servant or any employee or representative of same, in connection with this procurement. Any attempt to intentionally or unintentionally conceal or obfuscate a conflict of interest will automatically result in the disqualification of a vendor’s proposal. An award will not be made where a conflict of interest exists. The State will determine whether a conflict of interest exists and whether it may reflect negatively on the State’s selection of a vendor. The State reserves the right to disqualify any vendor on the grounds of actual or apparent conflict of interest.

(8) All employees assigned to the project are authorized to work in this country.(9) The company has a written equal opportunity policy that does not discriminate in employment practices with regard to

race, color, national origin, physical condition, creed, religion, age, sex, marital status, sexual orientation, developmental disability or handicap.

(10) The company has a written policy regarding compliance for maintaining a drug-free workplace.(11) Vendor understands and acknowledges that the representations within their proposal are material and important, and will

be relied on by the State in evaluation of the proposal. Any vendor misrepresentations shall be treated as fraudulent concealment from the State of the true facts relating to the proposal.

(12) Vendor must certify that any and all subcontractors comply with Sections 7, 8, 9, and 10, above.(13) The proposal must be signed by the individual(s) legally authorized to bind the vendor per NRS 333.337.


Vendor Company Name

Vendor SignatureKathleen M. Sturek May 25, 2012Print Name DateSection 9.2.2.4 (D) Vendor Licensing

CTS Response – Below is CTS’s major Industry Authorized Service Provider (ASP) licenses

Fujitsu Service Account: 239177Hewlett Packard Outlet ID: 6517250001

Okidata Dealer ID: 62-239475Dell Customer Number: 30520514


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IBM/Lenovo Location ID: L1210200138 Xerox Customer Number: 66577

CTS also holds Electronics Reseller & Business Licenses in California & Nevada

Section 9.2.2.4 (E) Certifications

CTS is a certified Women’s owned small business, certified by both National Women’s Business Owners Corporation (NWBOC) & National Women’s Enterprise Council (WBENC)


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Tab V - Attachment B

Attachment B – Technical Proposal Certification of ComplianceWith Terms and Conditions of RFP

I have read, understand and agree to comply with the terms and conditions specified in this Request for Proposal.

YES X I agree to comply with the terms and conditions specified in this RFP.

NO I do not agree to comply with the terms and conditions specified in this RFP.

In order for any exceptions and/or assumptions to be considered they MUST be documented in detail in the tables below. The State will not accept additional exceptions and/or assumptions if submitted after the proposal submission deadline. Vendors must be specific. Nonspecific exceptions or assumptions may not be considered. If the exception or assumption requires a change in the terms or wording of the contract, the scope of work, or any incorporated documents, vendors must provide the specific language that is being proposed in the tables below.


Company Name

Signature

Kathleen M. Sturek May 25, 2012Print Name Date

Vendors MUST use the following format. Attach additional sheets if necessary.EXCEPTION SUMMARY FORM

RFP SECTION NUMBER

RFP PAGE NUMBER

EXCEPTION(Complete detail regarding exceptions must be identified)

ASSUMPTION SUMMARY FORMRFP SECTION

NUMBERRFP PAGE NUMBER

ASSUMPTION(Complete detail regarding assumptions must be identified)

CTS Response - CTS has no Exceptions or Assumptions regarding this RFP.


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Tab VI - Section 3 - Scope of Work

Section 3.1 Required Elements (Cut & Paste from RFP)

Normal working hours are 7:00 a.m. – 6:00 p.m., Monday through Friday, Pacific Time. At any given time, the following services, to be provided by journey-level, trained vendor staff, may be required on an as-needed, on-call basis:

3.1.1 Install printers, configure for local or network use, as well as installing any software required by printer;3.1.2 Detect and remove viruses and Spyware on infected machines;3.1.3 Troubleshoot PC hardware, software and networking issues;3.1.4 Perform installations, maintenance, upgrades, tech support and repair/replacement of equipment; 3.1.5 Configure the Microsoft Office Suite, including Outlook, for end-users;3.1.6 Provide technical support, installations, diagnostics and troubleshooting of hardware and software;3.1.7 Assist with vendor communication on technical issues, such as HP, Hughes-Callahan, Gateway, Dell, etc.;3.1.8 Make modifications to local network topography, such as making connections from switch to port “hot” for

agencies; 3.1.9 CAT5 wiring, troubleshooting, and repair;3.1.10 Replace warranty and non-warranty parts for agency hardware. Vendors must be Dell Certified, or be

capable of obtaining Dell Certification at the time of the award;3.1.11 Recover lost or missing files from backup; and3.1.12 Install SQL databases.3.1.13 Successful vendor(s) must maintain average response time of four (4) business hours and maximum

response time of one (1) business day. Business hours are 7:00 a.m. – 6:00 p.m., Monday through Friday, Pacific Time. Response time is measured from time of dispatch to time of arrival on-site at customer agency to perform services.

3.1.14 Successful vendor(s) must maintain average customer survey score of not less than 3 (on a scale of 1-5, with 5 being the best) in any category.

3.1.15 Proof of insurance coverage (including Additional Insured endorsements and required waiver(s) with at least the prescribed limits found in Attachment E must be received by Nevada State Purchasing before the final contract can be signed by the State of Nevada.

3.1.16 Awarded vendors must include in the Technical Proposal a list of names of all employees who will be providing services as result of this RFP. Records of persons working at a using agency will be retained daily by the using agency’s representative/designee.

CTS RESPONSE: - CTS has read the section above completely and agrees to provide all required services listed above and any new or additional services that may be required to perform under this contract.


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3.1.17 Background Checks3.1.17.1 All contractor and subcontractor personnel assigned to the contract must have a background check from

the Federal Bureau of Investigation pursuant to NRS 239B.010. All fingerprints must be forwarded to the Central Repository for Nevada Records of Criminal History for submission to the Federal Bureau of Investigation.

3.1.17.2 Any employee of the selected vendor who will require any type of system access must have a State Background Check (as identified in Section 3.1.17.4 “A” below) before system access will be granted. The vendor or its employees may be denied access to the premises if they have not been security cleared.

3.1.17.3 All costs associated with this process will be at the contractor’s expense.3.1.17.4 The contractor shall provide to the Enterprise Information Technology Services (EITS) Division, Office

of Information Security (OIS) the following documents: 3.1.17.4.1 A State or Personal Background Check for the state the individual claims as their permanent residency. The contractor can use the following site which has immediate results: http://www.integrascan.com. Once the contractor has a copy of their personal background check from their state of record, they will forward those results to the designated State representative, who will then forward it to EITS OIS in order to obtain approval for interim system access;

3.1.17.4.2 A Civil Applicant Waiver Form, signed by the contractor(s); and3.1.17.4.3 A Prior Arrests and Criminal Conviction Disclosure Form, signed by the contractor(s).

3.1.17.5 If from out of state, contractor must provide OIS two (2) completed fingerprint cards from a local sheriff’s office (or other law enforcement agency).

3.1.17.6 If doing the out-of-state fingerprint cards, the contractor must provide to OIS a money order or cashier’s check made payable to the Records and Technology Division in the amount of $48.50 or current rate at time of submission.

3.1.17.7 In lieu of the out-of-state fingerprint cards, contractors may perform LiveScan fingerprinting at the Nevada Department of Public Safety.

3.1.17.8 If doing LiveScan fingerprinting, the contractor must provide OIS a money order or cashier’s check made payable to the Records and Technology Division in the amount of: $37.50, or current rate at time of submission.

3.1.17.9 In lieu of the above background check and subject to acceptance by the Chief Information Security Officer, contractor may submit a current active federal authority security clearance (FBI, DoD, NSA).

3.1.17.10 Contractor(s) may not begin work until such time as they have been cleared by the EITS’s Office of Information Security.

3.1.17.11 Background checks are reviewed by the State Chief Information Security Officer and findings may result in the removal of vendor staff from the project.

CTS Response: - CTS has read this section completely and agrees to all required background check requirements listed above and any new or additional requirements that may be required to perform under this contract.


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http://www.integrascan.com/


3.1.18 Warranty/Maintenance and ServiceProposals should include details regarding vendor’s standard warranties for maintenance and service.

CTS Response: - CTS is an authorized service center for most major manufacturers such as; Dell, Lexmark, Fujitsu, IBM, Lenovo, Xerox. CTS will perform all manufacturer warranty repair and or service at the equipment location at no additional cost to the State of Nevada or its agencies. CTS will provide all services listed by the manufacturer as a “Warranty Service”; however, as an example, if the manufacturer does not cover shipping costs of equipment needing to be sent back to the manufacturer for repair or replacement, this will be billed back to the State of Nevada or requesting agency. Any equipment that is no longer under manufacturer warranty will be repaired at the stated charges in the Cost Proposal section of this proposal. CTS technicians will diagnose hardware/software problems and provide the State of Nevada using agency with a quote to repair or upgrade failed equipment. Once the quote has been accepted CTS will complete the repair or service within a reasonable time with minimum disruption to the end users. CTS has established professional relationships with most major software/hardware providers. CTS will provide a 90 day warranty of parts and labor for any non-warranty repair or service.


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Tab VII Section 4 - Company Background and References

Section 4.1 Vendor Information

Vendors must provide a company profile in the table format below.

Question ResponseCompany name: Computer Technical Services, Inc.

Ownership (sole proprietor, partnership, etc.): Corporation

State of incorporation: Nevada

Date of incorporation: Aug 1984 (CA) Dec, 14th 1999 (NV)

# of years in business: 28

List of top officers: Kathleen M. Sturek, Richard B. Sturek

Location of company headquarters: Las Vegas Nevada

Location(s) of the company offices: Las Vegas, Reno, San Diego

Location(s) of the office that will provide the services described in this RFP:

Las Vegas & Reno

Number of employees locally with the expertise to support the requirements identified in this RFP:

8

Number of employees nationally with the expertise to support the requirements in this RFP:

12

Location(s) from which employees will be assigned for this project:

Las Vegas & Reno


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Section 4.1.2 Nevada Secretary of State OfficePlease be advised, pursuant to NRS 80.010, a corporation organized pursuant to the laws of another state must register with the State of Nevada, Secretary of State’s Office as a foreign corporation before a contract can be executed between the State of Nevada and the awarded vendor, unless specifically exempted by NRS 80.015.

Section 4.1.3 State of Nevada Business LicenseThe selected vendor, prior to doing business in the State of Nevada, must be appropriately licensed by the State of Nevada, Secretary of State’s Office pursuant to NRS76. Information regarding the Nevada Business License can be located at http://sos.state.nv.us.

Question ResponseNevada Business License Number: NV19991456090

Legal Entity Name: Computer Technical Services, Inc.

Is “Legal Entity Name” the same name as vendor is doing business as?

Yes X No

If “No,” provide explanation.

Section 4.1.4 Licensing RequirementsVendors are cautioned that some services may contain licensing requirement(s). Vendors shall be proactive in verification of these requirements prior to proposal submittal. Proposals that do not contain the requisite licensure may be deemed non-responsive.

Section 4.1.5 State of Nevada ContractHas the vendor ever been engaged under contract by any State of Nevada agency?

Yes X No

If “Yes,” complete the following table for each State agency for whom the work was performed. Table can be duplicated for each contract being identified.

Question ResponseName of State agency: “Please see attached Exhibit (A) on Page 29“

State agency contact name:Dates when services were performed:Type of duties performed:Total dollar value of the contract:


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http://sos.state.nv.us/


Section 4.1.6 Employee of State of NevadaAre you now or have you been within the last two (2) years an employee of the State of Nevada, or any of its agencies, departments, or divisions?

Yes No XIf “Yes,” please explain when the employee is planning to render services, while on annual leave, compensatory time, or on their own time?If you employ (a) any person who is a current employee of an agency of the State of Nevada, or (b) any person who has been an employee of an agency of the State of Nevada within the past two (2) years, and if such person will be performing or producing the services which you will be contracted to provide under this contract, you must disclose the identity of each such person in your response to this RFP, and specify the services that each person will be expected to perform.

Section 4.1.7 DisclosuresDisclosure of any significant prior or ongoing contract failures, contract breaches, civil or criminal litigation in which the vendor has been alleged to be liable or held liable in a matter involving a contract with the State of Nevada or any other governmental entity. Any pending claim or litigation occurring within the past six (6) years which may adversely affect the vendor’s ability to perform or fulfill its obligations if a contract is awarded as a result of this RFP must also be disclosed.

Does any of the above apply to your company?

Yes No X

If “Yes,” please provide the following information. Table can be duplicated for each issue being identified.

Question ResponseDate of alleged contract failure or breach:Parties involved:Description of the contract failure, contract breach, or litigation, including the products or services involved:Amount in controversy:Resolution or current status of the dispute:If the matter has resulted in a court case:

Court Case Number

Status of the litigation:


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Section 4.1.8 Insurance RequirementsVendors must review the insurance requirements specified in Attachment E, Insurance Schedule for RFP 1959. Does your organization currently have or will your organization be able to provide the insurance requirements as specified in Attachment E.

Yes X No

Any exceptions to the insurance requirements must be identified on Attachment B, Technical Proposal Certification of Compliance with Terms and Conditions of RFP. In order for any exceptions to the insurance requirements to be considered they must be documented in detail in Attachment B. The State will not accept additional exceptions and/or assumptions if submitted after the proposal submission.

Upon contract award, the successful vendor must provide the Certificate of Insurance identifying the coverages as specified in Attachment E, Insurance Schedule for RFP 1959.

Section 4.1.8 Attachment ECTS Response - State of Nevada Purchasing Division currently has on file CTS’s most current certificate of insurance that meet this RFP’s requirements.


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Section 4.1.9 Company Background/HistoryCompany background/history and why vendor is qualified to provide the services described in this RFP. Limit response to no more than five (5) pages.

CTS Response: - Computer Technical Services, Inc. (CTS) for the past 28 years has provided field level support and maintenance for desktop and laptop computers, Intel based Servers, laser and impact printers including high-end color printers, scanners, and related equipment for Government & Corporate clients. CTS has been successfully providing the services requested in this RFP to the State of Nevada and its agencies for the past 4 years and we hope to continue for many more years.

Our technical approach for providing responsive and cost effective basic maintenance and support of PC/LAN systems for the State of Nevada as specified in the Statement of Work (SOW) is based on our proven company experience in providing comparable services for the State of Nevada and other similar clients over the past 28 years. The same technical and management approach, controls, and quality assurance procedures and resources to be utilized in the successful conduct of the State of Nevada contract have been demonstrated and proven on similar large-scale contracts. If selected (again) as the service provider for the State of Nevada, Richard B. Sturek, the Managing Partner, will personally take responsibility for management of this contract. Mr. Sturek will work closely with State of Nevada IT management to ensure that all state requirements are satisfied & CTS’s services to the State continue in a professional and cost effective manner. Over the past 4 years of CTS providing the services in this RFP to the State, we have never delayed or refused service to remote State of Nevada agencies. In fact we have on several occasions stopped by remote State agencies such as: Public Defenders (Ely) when we are in the area to simply check their status at no cost to the agency. This shows the dedication CTS has to its customers; our mission is customer satisfaction from management to end users.

The high quality of support services provided by CTS is evident by our very long and sustained contractual relationship with large government and corporate clients as follows:

(1) Sharp Health Care of San Diego CA. 5000 computers, 2500 printers (26 years continuous service) (2) Clark County Government offices Las Vegas, Nevada 7000 computers, 4500 printers (12 years) (3) McCarran International Airport, Las Vegas NV, 400 computers 700 printers (12 years) (4) Las Vegas Valley Water District 2400 computers, 450 printers (12 years)

These contracts are all currently active and CTS has successfully completed several other major on-site contracts such as desktop maintenance support for the Naval Weapons Center China Lake (7 year contract and several thousand computers and printers), desktop and printer maintenance services for the County of San Diego (11 year contract and 10000 computers and printers), plus other similar contracts. CTS has a proven track record in meeting contractual deadlines on time and without customer complaints. Our company has never had a disallowed invoice and, therefore, no “Red Lighting” procedures have ever been brought against our company.

CTS is a major authorized service center in Las Vegas, Carson City/Reno and San Diego areas for DELL, Hewlett-Packard, Xerox, IBM, Fujitsu and other equipment manufacturers. The company is authorized to service other brand names such as Apple, Lexmark and Gateway. CTS is certified through the Metropolitan Water District of Southern California Account #26257 as a small business (women owned) enterprise. The company was founded in San Diego, California in 1983 to provide outstanding professional computer maintenance and support services to federal, state and local government offices and private corporations.

Based on our 28 years of experience in contracts comparable to the State of Nevada PC/LAN Support contract, our professional help desk services, expert on-site technical staff, and hands on management from company owners, CTS will not only meet the State of Nevada SOW requirements and expectations but will exceed them.

Section 4.1.10 Length of ServiceLength of time vendor has been providing services described in this RFP to the public and/or private sector. Please provide a brief description.Las Vegas – 5850 S. Polaris Ave Suite 500 Las Vegas NV 89118– Phone (800) 276-3898 - Reno – 8600 Technology Way #119 Reno NV 89521

Excellence In Computer Maintenance & RepairPage of


CTS Response: -CTS has been providing similar services for State & Local Government agencies since 1985

Section 4.2 Subcontractor Information

Does this proposal include the use of subcontractors? Check the appropriate response in the table below.

Yes No X


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Section 4.3 Business References

Vendors should provide a minimum of three (3) business references from similar projects performed for private, state and/or large local government clients within the last three (3) years.

Vendors must provide the following information for every business reference provided by the vendor and/or subcontractor:

Section 4.3.1 Business Reference FormThe “Company Name” must be the name of the proposing vendor or the vendor’s proposed subcontractor.

Reference #: 1

Company Name: Computer Technical Services, Inc.

Identify role company will have for this RFP project(Check appropriate role below):

X VENDOR SUBCONTRACTORProject Name: Clark County Nevada Computer Systems Maintenance Services RFP No. 601985-10

Primary Contact InformationName: Al Conant Asset &Contract Manager ISDStreet Address: 500 S. Grand Central ParkwayCity, State, Zip Las Vegas, NV 89155Phone, including area code: 702-455-0030Facsimile, including area code:Email address: [email protected]

Alternate Contact InformationName: Mark Mathews Supervising Systems TechnicianStreet Address: 500 S. Grand Central ParkwayCity, State, Zip Las Vegas, NV 89155Phone, including area code: 702-604-0360Facsimile, including area code:Email address: [email protected]

Project InformationBrief description of the project/contract and description of services performed, including technical environment (i.e., software applications, data communications, etc.) if applicable:

Personal Computer Maintenance Services, On-site PC, Server, Printer & Peripheral repair and maintenance for over 10,000.00 Dell, HP & others devices.

Original Project/Contract Start Date: Dec 1997 to Dec 2010 Then Dec 2010 to PresentOriginal Project/Contract End Date: Dec 2010Original Project/Contract Value: $5,300,000.00 from 1997 to 2010/ 2010 to Present

$1,000,000.00Final Project/Contract Date: 2015Was project/contract completed in time originally allotted, and if not, why not?

Yes

Was project/contract completed within or under the original budget/ cost proposal, and if not, why not?

Yes

Reference #: 2


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X VENDOR SUBCONTRACTORProject Name: Las Vegas Valley Water District, Nevada Computer Systems Maintenance Services

RFP No. 601985-10

Primary Contact InformationName: Robert MikaStreet Address: 1001 S Valley View City, State, Zip Las Vegas, NV 89153Phone, including area code: 702-258-3131Facsimile, including area code: 702-258-3883Email address: [email protected]

Alternate Contact InformationName:Street Address:City, State, ZipPhone, including area code:Facsimile, including area code:Email address:


Personal Computer Maintenance Services, On-site PC, Server, Printer & Peripheral repair and maintenance for over 1700 Dell, HP & others devices.

Original Project/Contract Start Date: Dec 1997 to Dec 2010 Then Dec 2010 to PresentOriginal Project/Contract End Date: Dec 2010Original Project/Contract Value: $2,346,966.36 from 1997 to 2010/ 2010 to Present

$1,385,038.39Final Project/Contract Date: 2015Was project/contract completed in time originally allotted, and if not, why not?

Yes


Yes


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Reference #: 3



X VENDOR SUBCONTRACTORProject Name: State of Nevada Board of Cosmetology

Primary Contact InformationName: Nadine GriegoStreet Address: 1785 E Sahara #255City, State, Zip Las Vegas NV 89104Phone, including area code: 702-486-6542 ext. 2223Facsimile, including area code: 702-369-8064Email address: [email protected]

Alternate Contact InformationName: Jill HutchinsonStreet Address: 4600 Kietzke Lane, Bldg O, Ste 262City, State, Zip Reno NV 89502Phone, including area code: 775-688-1442Facsimile, including area code:Email address: [email protected]


PC/LAN Support, On-site PC, Server, Printer & Peripheral repair and maintenance.

Original Project/Contract Start Date: May 13, 2008 to present Original Project/Contract End Date: June 30, 2012Original Project/Contract Value: $24,863.31Final Project/Contract Date: June 30, 2012Was project/contract completed in time originally allotted, and if not, why not?

Yes


Yes


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mailto:[email protected]


Tab VIII - Attachment G – Proposed Staff Resume(s)Section 4.4 Vendor Staff Resumes


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Tab IX - Other Informational MaterialExhibit (A) Section 4.1.5”Work Performed for State Agencies”


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