FUTURE SCORECARD METRICS DESIGNED TO TELL FULL STORY

▶Employee Demographics

• Mobility

• Promotion

• Hires

• Voluntary v. Involuntary Exits

▶Diversity of candidate slates

▶Networks and councils participation

▶Diversity index scores on EE survey

▶Leadership index scores on EE survey

Diversity and Inclusion metrics Current snapshot by band race and gender

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Band 0 Band 1 Band 2 Band 3

White Male White Female Black Asian Hispanic

N=9 N=2 N=21 N=76

Demographics indicate:

▶Overall diversity at top is more balanced than ever

▶Opportunities exist with people of color

Percent diverse: 45% 100% 52% 38%

METRICSDiversity distribution in

the WorkplaceDiversity in Practices Talent and Pipeline

DevelopmentGender Distribution in

the WorkplaceTurnover of Diverse

Employees Diverse employees in succession planning

Ethnic Distribution inthe workplace

Promotion of Diverse Employees

Diversity in High Profile Employee Programs

ManagementDemographics

Diverse slates and interview teams

Diversity in Development Programs

Pipeline analysis Hiring Demographics Managers mentoring Diverse Employees

Recruitment Source Breakdown

Diverse employees with Sponsors

Employee Engagement (PHASE II)

Sales

Participation in Diversity Training

Diverse marketing campaign results

Participation in community activities

Internal employee demographics v customer

demographicsParticipation in Employee

Resource GroupsDiverse market share

Diversity index Employee engagement Survey

12%

27%55%

4% 1% 1%

Ethnic Background Breakdown 1Q2012

Black

Hispanic

White

Asian

Arab

0%10%20%30%40%50%

1Q2011

2Q2011

3Q2011

4Q2011

1Q2012

2Q2012

Management by Gender

2010

2011

2012

10%

20%

30%

Diverse Employees in Succession Planning

Sample Diversity Dashboard

Sample Diversity Dashboard

0%

10%

20%

30%

40%

50%

1Q2011 2Q2011 3Q2011 4Q2011 1Q2012 2Q2012

New Hires by Gender

0%

10%

20%

30%

40%

50%

1Q2011 2Q2011 3Q2011 4Q2011 1Q2012 2Q2012

Promos by Gender

0%

10%

20%

30%

40%

50%

1Q2011 2Q2011 3Q2011 4Q2011 1Q2012 2Q2012

New Hires by Race/Ethnicity

0%

10%

20%

30%

40%

50%

1Q2011 2Q2011 3Q2011 4Q2011 1Q2012 2Q2012

Promos by Race/Ethnicity

xx Business DiversityXx Business Employees by Ethnicity (Q3 ‘13) xx Business Employees by Ethnicity (Q4 ‘13)

xx Business Employees by Gender (Q4 ‘13)xx Business Employees by Gender (Q3 ‘13)

Decrease of 2%

xx Business DiversityxxBusiness Employees by Band by Ethnicity (Q3 ‘13)

Xx Business Employees by Band by Ethnicity (Q4 ‘13)

xx Business Diversity

xx Business Employees by Band by Gender (Q4 ‘13)

xx Business Employees by Band by Gender (Q3 ‘13)