DispatchNow CAD™

User Guidefor version 3.0Document Revision 1

Publication Information

© 2016 TriTech Software Systems. All rights reserved.

DispatchNow CAD User Guide for version 3.0Document Revision: 1Publication date: , 2016

Software Build Number:

Published ByTriTech Software Systems 5101 Buchan StreetSuite 300Montreal, QuebecCanada H4P 2R9Telephone: 514-345-2230www.tritech.com

TrademarksDispatchNow CAD, DispatchNow Mobile, TriTech Reports, DispatchNow AVL and DispatchNow WebCAD are trademarks of TriTech Software Systems. All other trademarks are the property of their respective owners.

Confidentiality NoticeAll right title and interest in and to the DispatchNow CAD software (the “Software”) and DispatchNow CAD User Guide, including all proprietary rights, therein including all patent rights, trade secrets, trademarks and copyrights, shall remain the exclusive property of TriTech Software Systems.

No interest, license, or any right respecting the Software and DispatchNow CAD User Guide, other than expressly granted in the Software License Agreement governing the use of the Software, is granted by implication or otherwise.

Disclaimer NoticeAlthough TriTech Software Systems has made every effort to ensure the accuracy of the information contained herein, this document is subject to change without notice.

Customer SupportIf there is a problem that your technical support department cannot resolve, contact TriTech’s Technical Customer Support department:

Continental United States and Canada: +1 877 441 4648 (toll free)

International: +1 514 345 2230

About This GuideThis guide describes how to use TriTech’s dispatching application.

Depending on how your system is configured, some features described in this guide may not be available to you; and custom features may not be covered. Contact your supervisor or customer service representative for details.

Since specific statuses are configured for each agency, the status types, names, and cause-effect relationships shown in this document are examples only.

iii

AudienceThis guide is intended for dispatchers.

Related DocumentationDispatchNow CAD Setup Guide: Explains how to install and set up a CAD system.

DispatchNow CAD Configuration Guide: Explains how to use the configuration tool to maintain the CAD database.

DispatchNow Scheduler User Guide: Describes how to set up schedules for agents, resources and street closures.

MSI Administrator’s Guide: Explains how to set up and configure the Master Search Index (MSI) query tool.

DispatchNow WebCAD User Guide: Explains how to use the Web-based response and resource management application.

DispatchNow Mobile Administrator Guide: Explains how to install and configure the response-management application used by mobile resources.

DispatchNow Mobile User Guide: Explains how mobile resources can monitor response activities, communicate with other mobile units, and interact with CAD dispatchers.

DispatchNow AVL Setup & Administration Guide: Explains how to install and configure the automatic vehicle location system.

To order manuals, contact your customer service representative.

Document Revision HistoryThe following table shows what was added or modified since the last release of this manual.

Location Changes

General Integration with RMS for Fire and Rescue, RMS for Law Enforcement and Security, 9-1-1 Adviser.

Indicators have been removed from buttons; whole button lights up.

PLM is no longer the default address validation tool.

Chapter 1

“Logging On” on page 5 Revised descriptions of manage/monitor functions.

Added explanation of highlighted dispatch groups

“Changing Passwords” on page 7

Authorized users can change and reset other users’ passwords.

“Resource Menu” on page 12

Table 3: Resource Menu Options - new options:

View Move Up Resources

Move Up Resources

Move Back Resource.

ix

Contents

Chapter 1 - The Basics

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Integration with Other Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Handling Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Dispatching Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Logging On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Logging Off and Exiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Response Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Resource Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Incident Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Calls Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Tools Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Options Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Windows Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Functions Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Status Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18GUI Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Server Info Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Moving, Resizing, and Docking Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Common Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Finding Grid Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Sorting Grid Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Using Data Field Pop-up Grids. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Dialing Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Setting Date and Time Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Validating Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Viewing System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Printing Response and Resource Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Monitoring Network Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

x

Contents

Chapter 2 - Main Modules

Response View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35Response View Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Grouping Grid Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Mosaic View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Response Details Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44Feature Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Notes Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Incident View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49Incident View Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Grouping Grid Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Incident Details Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Resource View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52Resource View Toolbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Grouping Grid Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Mosaic View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Resource Details Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59Notes Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Command Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Map View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Incoming Call Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Classification Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

SIA Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

MVS Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Recommendation Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

SOP Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Aware Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Query Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Chat Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

BOLO View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

MSI Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Service Selection Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Skills Search Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Common Place Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Chapter 3 - Handling Calls

Using the Incoming Call Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77ILI Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83ALI Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Displaying the Incoming Call Module for Existing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using the Calls View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90Clearing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

1

Chapter1The Basics

Product OverviewThe DispatchNow™CAD system provides complete resource and response management for single- and multi-agency environments. A secure, reliable TriTech-hosted solution is available for any site that does not want to maintain on-site servers.

The Graphical User Interface (GUI) provides quick and easy access to all essential dispatching tasks. Dispatchers can use drag-and-drop and/or command line functions to increase efficiency during mission-critical operations. The GUI’s modular and scalable architecture can be configured to meet the precise needs of individual agencies.

Features include:

Multi-agency/multi-jurisdiction configuration

Address validation

Response creation by resource personnel

Response stacking, scheduling, and deferral

Access to site information

Automatic and user-generated resource recommendations

Access to state and federal databases of vehicle, person, and other information

A map module that shows call, response, and resource locations, and that includes a wide variety of fast, helpful tools

Forwarding of response details by e-mail, pager, or SMS

A secure, real-time instant messaging module

Standard Operating Procedures (SOPs)

2

Chapter 1 - The Basics

Integration with Other ApplicationsDispatchNow CAD can be integrated with these products to provide a complete emergency treatment system:

TriTech Softphone: A call-taking application used to answer incoming emergency calls and texts, transfer and conference to agency contacts, perform callbacks, and monitor call-taking activity. Data is shared with CAD.

Power 911: A call-taking application used to answer incoming emergency calls. Data associated with an emergency call is transferred to CAD. Location information is used to display a call icon on the map.

DispatchNow Mobile: Used by mobile resources to manage the responses they have been dispatched to; to monitor all activity within their dispatch group; and to communicate with dispatchers and other mobile personnel.

The CAD Resource View displays an icon in the Is Mobile column to indicate which mobile units are logged on to the system.

DispatchNow AVL: GPS data can be used to track the locations of emergency response units in real-time on the map.

XDC: Used to send data by fax, email or pager; or to a printer.

RMS for Fire and Rescue and RMS for Law Enforcement and Security: These record management systems are used to collect and share data, and to generate reports.

911 Adviser: An application that is used to enter emergency information. The response type assigned in 911 Adviser will appear in the CAD Response Details module; and details appear as entries in the Notes section.

ProQA: An application used by Fire, EMS, or Police agencies to enter emergency information that is shared with CAD. See “ProQA” on page 317.

Handling EmergenciesThis section outlines the basic steps involved in processing a response to an emergency call.

This procedure describes a CAD system that runs in Response mode. Emergencies are represented by records in the Response View.

The system can also be set up to run in Incident mode. The GUI includes an Incident View, which you can use to open an Incident Details module that shows information on the calls, resources, and responses associated with an incident.

3

Handling Emergencies

To handle an emergency

1. In your call-taking application, click the ringing queue button to answer the call.

2. In CAD, use the Incoming Call module to gather information from the caller, create a response, and dispatch recommended resources. See “Using the Incoming Call Module” on page 71.

3. In your call-taking application, click Release to disconnect from the caller.

4. In CAD, use the Response Details module to manage the response:

• The Assigned Resources tab shows which resources were dispatched to the emergency.

• If the SOP button is green, click the button to access standard operating procedures to follow when handling the emergency. See “SOPs” on page 306.

• If the Aware button lights up, click the button to access site information (for example, floor plans) for the response location. See “Site Information Management” on page 268.

• If the Premises History button is green, click the button to see a list of past responses at the same location. See “Premises History” on page 307.

• Use detail tabs to record information about the people, vehicles or property involved in the response.

• Enter notes and confidential information. See “Using the Notes Section” on page 144 and “Confidential Tab” on page 129.

• Link related responses. See “Linked Responses Tab” on page 124.

• Assign a case number. See “Case Numbers Tab” on page 127.

5. Use the Resource Details module to update resource statuses and locations as emergency handling progresses. See “Using the Resource Details Module” on page 190.

4

Chapter 1 - The Basics

6. You can also:

• Use MSI to search federal and state databases for information on vehicles or people. See “MSI Console” on page 292.

• Use the BOLO view to send alerts to mobile units to be on the lookout for people or vehicles. See “Sending BOLOs” on page 300.

• Use the Chat form to communicate with other agents or groups using text messages. See “Chat Form” on page 288.

• Use the Service Selection form to request external services such as towing. See “Managing External Services” on page 160.

7. The Map View shows icons at call, response and resource locations. If your system uses AVL, you can get resource location updates and see resource icons move across the map. You can also measure distances, search for locations, and add notes that other users can read on the map. See Chapter 7.

8. When the response has been handled, assign a disposition code. See “Disposition Tab” on page 125.

Dispatching ResourcesTo dispatch a resource to a response, you can:

Drag-and-drop a record from the Resource View onto a record in the Response View. The Response Details module opens so you can record response information. See page 112.

Use the Recommendation form. See “Using the Recommendation Form” on page 148.

Drag-and-drop a record from the Resource View onto the Response Details module. See “To perform a dispatch from the Resource View” on page 206.

Use the Map module. See “To dispatch using drag and drop” on page 242.

Click Activate New Response in the Stack/Activate Response form. See page 159.

5

Logging On

Logging OnWhen you log on, the access rights configured for your role determine which modules and features are available. For example, you may be able to monitor agency activities, but cannot create responses and resources.

To log on

1. Do one of these actions:

• Double-click the CAD icon on your desktop.

OR

• Click the Windows Start button and select Programs > Positron > Tiburon CAD > Tiburon CAD.

The logon form appears.

2. Enter your user name and password. User names are not case-sensitive; passwords are.

3. The User Roles field shows your default role. If you have been assigned more than one role, you can use the drop-down list to specify another role.

4. If you have saved customized GUI layouts (see “Managing GUI Layouts” on page 319) use the Layout drop-down list to specify which screen layout you want to use.

5. Select the Map Driven check box if you want the map view to be the primary GUI module (see Figure 1 on page 9).

6. Resources are assigned to dispatch groups according to agency and zone. In the Dispatch Groups grid, select one of these check boxes for each dispatch group:

• Manage: You will receive audible and visual notifications about responses and resources being handled by the dispatch group (for example, when a new response is created, or when response or resource information is modified).

• Monitor: You will not receive audible and visual notifications for changes made to responses or resources that belong to the dispatch group.

• If a dispatch group is highlighted, it means that there is no network connection to the associated center; so responses created at that center won’t appear in your Response View.

7. Click Sign-In.

405

Glossary

Active ResponseThe emergency currently being handled by a resource. An emergency response vehicle has been dispatched and is on its way, or is already on scene. In the Response View, a star marks the active response; and the Response Details module shows information for that response.

AgencyAn emergency response center associated with a particular agency type. For example, Police Station 43 is an agency that belongs to the Police agency type.

Agency TypeA category of emergency response agencies: for example, Police, EMS, or Fire.

AgentA call-taker/CAD dispatcher, or a person associated to a resource.

ALI (Automatic Location Identification)The address of the caller, extracted from the telephone company’s database.

Aliases (for street names)A street may have an alternate name. For example, if a street is renamed, some people may refer to that street by its former name.

ANI (Automatic Number Identification)The telephone number of the caller, based on telephone company records.

AVL (Automatic Vehicle Location)A satellite-based vehicle tracking system that enables resource icons to change position on the map as vehicles travel, based on location updates sent to CAD by GPS devices installed in vehicles.

Aware A tool used to enter and retrieve site information such as hazards, fire exits, building plans and images associated with response locations.

Formerly known as “SIMS”.

BOLO (Be On the Look Out)Messages sent to resource personnel to inform them of individuals, vehicles or situations they must be on the look out for.

CAD (Computer-Aided Dispatch)A software application used to dispatch resources to emergencies, and to track all stages of incident-handling.

Calling PartyA person who calls a PSAP to report an incident.

Common PlaceA location generally known by its name, not its address: For example, Brooklyn Bridge or city hall.

CommunityA division of a city, such as a borough or district.

Coordinates (mapping)Mapping coordinates are used to locate objects on a map. Coordinates are expressed as x,y values that represent latitude and longitude.

CPI (Calling Party Identification)Information about the person who made an emergency call.

ESN (Emergency Service Number)Cities are divided into sectors, each of which has its own ESN ID. Each ESN sector is served by specific emergency response teams. For example, the downtown core of a city has a unique ESN ID, and is served by a police station, a fire station, and an ambulance service. ESNs are determined by the municipality (as opposed to atoms and zones, which are determined by agencies).

ESNs are used to determine which resources should be dispatched to a response.

Event IconA map icon that represents the location of an incident, response, or resource.

Index

Numerics911 Adviser, launching 124

Aabandoning a dispatch 130, 209address components 346address lists generated from the map

defining the search area 266exporting, forwarding and printing data 268

address validationfrom a Location field 346syntaxes

addresses 28common places 29intersections 29mapping coordinates 29

using Positron Location Manager 345reloading configurations 20

affected person records, addingfrom incident details 202from response details 140

agencies, levels of preparedness 338agency recommendations

applying 156creating custom rules 159

adding resource filters 160customizing 157

agentsretrieving data on 306viewing log-on summary 22

ALI discrepancy tab, property definitions 101archiving discrepancies 104Area Address form, labelled diagram 268arrow indicators for move ups 225assists

performing from the map 274recording resource information 142

associating a call to an existing response 83automatic agency recommendations, applying 156automatic disposition, responses 19AVL

accessing featuresfrom resource map icons 236from the map toolbar 244from the Resource menu 13from the Resource View toolbar 56

changing the resource location refresh rate 56, 238, 283connecting to/disconnecting from 21, 244, 281enabling/disabling for resource icons 13, 56, 236, 282location updates, enabling/disabling 56, 238, 283manual resource location updates 13, 56, 237, 283playback of resource movements 233, 238, 244, 283symbol descriptions 237, 281

Awarebutton colors 292finding map locations with site information 262launching 20map icons 251network status 20synchronization 20

Aware formAccess Points tab 297Add New Site Tab field descriptions 293Attachments tab 296categories, defining 301caution types, defining 302Contacts tab 295defining risk types 303functionality 292Notes tab 294Recently Added tab 294Risks tab 297searching by

field values 300location radius 300site name 299, 300

site recordscreating 293deleting 301duplicating 300modifying 300removing expired 304

testing functionalities 305viewing site info for a response 292

Bbilling, associated with incidents 203Bing maps

definitions 244type definitions 241

BOLO View, labelled diagram 328BOLOs

associated to

410

Index

a case number 329a person 143a response 329a vehicle 146

creatingfrom Response Details 332from the BOLO View 328

deleting 333high risk, marking as 329historical information, retrieving 306images, adding/viewing 330incoming messages, viewing 333person details, adding 330updating 333vehicle details, adding 331

Ccall queue

clearing calls 83, 91definition 18using to open the Incoming Call module 90

call recordings, playing back 139, 140, 197, 311calls

assigning to an existing response 83clearing from call queue 91creating responses for 79finding records in discrepancy tracking tool 102getting ownership of data 88outgoing 27termination codes, assigning 83, 88, 91

Calls Viewenabling filter buttons 256, 362focussing map on call icon 90using 90

case numbers, assigning 136, 209Chat form

exporting messages to resource notes 317forwarding messages 319incoming message icon 19labelled diagram 315sending and receiving messages 317server connection/disconnection 19

Classification formadding vehicles 112affected person records, creating 111Complementary Information tab 112entering emergency information 110labelled diagram 108primary classifications

assigning 109definition 107

secondary classificationsassigning 109definition 108

tree navigation buttons 109closing streets 275column headers, arrow symbols 25

Command Linechanging the context 288custom query filters, creating 313database queries, executing 290executing commands 289hints, using 289labelled diagram 287list of commands, enabling/disabling 289opening 288pursuit mode/repeating commands 290sequence number abbreviations 289variables, entering 289

Common Place Manageradding a common place 343deleting records 345function 343opening 16updating information 345

confidential notes, entering 138, 203Confidential Response View

definition 11displaying 11

confidential responses 162contact information for resources 210copying notes between modules 154crews, defining 216custom GUI layout

applying 354creating 353deleting 355

custom map icons, adding 254custom recommendation rules 157customizing agency recommendations 157

Ddashboard

data statistics, enabling/disabling 342elapsed time statistics, enabling/disabling 343labelled diagram 341opening 16using 341

database information, retrieving with Query Tool 306database server connection icon 18date conversion, to ordinal format 340dates and times, setting 27Deferred Response View

definition 11how to open 11

deferred responsesconfiguring filters for 174displaying the Deferred Response view 175programming a reminder 176setting 174

deployment plansassociating to a schedule 230creating 226displaying statuses of scheduled deployments 14, 16