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Troubleshooting Your 

Network

Networking for Home and Small Businesses – Chapter 9

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Objectives Describe the troubleshooting process.

Describe the utilities used to verify TCP/IPconnectivity.

Identify and describe common hardware andconnection issues in wired and wireless networks.

Utilize the troubleshooting process to documentproblems and interact with a help desk.

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The Troubleshooting Process Identify and describe troubleshooting process

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The Troubleshooting Process Gathering Information

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The Troubleshooting Process Describe approaches to troubleshooting

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Utilities Used to Verify TCP/IP Connectivity Detecting Physical problems

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Utilities Used to Verify TCP/IP Connectivity

Identify and describe software utilities for troubleshooting connectivity.

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Utilities Used to Verify TCP/IP Connectivity

Describe and use Ipconfig

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Utilities Used to Verify TCP/IP Connectivity

Describe and use ping

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Utilities Used to Verify TCP/IP Connectivity

Describe and use tracert

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Utilities Used to Verify TCP/IP Connectivity

Describe and use netstat

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Utilities Used to Verify TCP/IP Connectivity

Describe and use nslookup

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Hardware and Connection Issues in Wired &Wireless Networks

Isolating connectivity issues

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Hardware and Connection Issues in Wired &Wireless Networks

Describe the purpose of LED indicators and their meaning.

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Hardware and Connection Issues in Wired &Wireless Networks

Describe connection issues with wired networks.

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Hardware and Connection Issues in Wired &Wireless Networks

Identify and describe radio issues with a wirelessnetwork.

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Hardware and Connection Issues in Wired &Wireless Networks

Identify and describe association and authenticationissues within a wireless network.

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Hardware and Connection Issues in Wired &Wireless Networks

DHCP Issues.

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Hardware and Connection Issues in Wired &Wireless Networks

Troubleshooting Integrated Router to ISP connections.

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Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions

Describe the importance of documentation

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Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions

Using outside sources of help

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Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions

Using the Helpdesk

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Summary

Effective troubleshooting combines instinct, experience, andstructured techniques to identify, locate, and correct network or computer problems.

Documentation is essential in effective troubleshooting, and shouldcontain baseline information about the network.

A large proportion of networking problems relate to physicalcomponents.

Many networking problems can be identified with software utilitiessuch as ping, tracert, and netstat.

In a network containing both wired and wireless connections, it isimportant to isolate the problem to either the wired or wirelessnetwork.

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