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As Dubai’s premier development company, Nakheel has successfully shaped the very texture of this forward-looking city. Ingeniously designed landmarks, distinctive residential communities, unique retail offerings and unprecedented investment opportunities are all products of our determination to remain at the heart of the Emirate’s ambitious expansion plans.
With a finger right on the pulse of the latest research in architectural and lifestyle thinking, our focus is on building icons that embody innovation and progress, creating a strong legacy for future generations.
With more than 900 employees, Nakheel currently has 17 major projects under development, registering a combined value of more than US$30 billion. Our portfolio includes the three iconic and internationally acclaimed waterfront developments – The Palm, The World and Dubai Waterfront – and we’re also breaking new ground with the scope and imagination of our land developments such as Jumeirah Islands,
The Gardens and Ibn Battuta Mall. Once complete, our developments will add more than 1,000 kms of beachfront to the Dubai coastline and occupy more than 30,000 hectares of the city.
Supported by strategic alliances with exceptional partners, Nakheel’s success is synonymous with the evolution of Dubai. It is a success that understands the motives that drive our 21st Century aspirations and consequently attracts residents, tourists and investors to the fastest growing city in the world.
Sultan Bin SulayemExecutive Chairman, Nakheel
Introduction
5 About Nakheel
6 About NAM
7 Community Management
7 Owners Association Management
8 Leasing & Property Management
9 Infrastructure & Facilities Management
9 Customer Care
10 About Dubai
11 About Discovery Gardens
12 Residency and Visas
13 Emergency Contacts
Life atDiscovery Gardens
15 Location Information
15 Community Facilities
16 Waste Management & Recycling
17 Fire Safety
18 Security Visitor Access
18 Insurance
20 Service Charges
21 Defect Liability Period
22 Your Apartment
24 General Property Maintenance
28 Modifications
30 Licensing
32 Preventative Maintenance
Community Rules
35 Master Declaration
62 Part A: Community Use Rules
74 Part B: Code of Behaviour
Utilities
81 Palm District Cooling
82 du
82 DEWA
83 Gas
Manuals
85 Operation Manuals
Maps
92 Map of Dubai
94 Discovery Gardens Master Plan
DISCOVERY GARDENSOWNERS MANUAL
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81
UTILITIES
PALM DISTRICT COOLING
Palm District Cooling (PDC) supplies chilled water to cool your apartment. The application procedure is set out below:
1. Complete and sign two (2) copies of the Cooling Services Terms and Conditions PDC form. (available from NAM).
2. Provide copies of the following documents: - Ownership Agreement/Sales Agreement - Copy of passport or trade licence
3. Make the following payments - Non-refundable set-up fee for the BTU meter of AED 1,500. - Refundable security deposit: Studio & One Bedroom – AED 1,000 Two Bedroom – AED 2,000 - Annual Capacity Charge payment.
4. One copy of the PDC service agreement will be returned to you along with a receipt for the security deposit. you will also receive your Customer Account Number.
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DU
There is a centralized network provided within the building for the purpose of telephone/TV/Internet connectivity. There are multipurpose connection points provided in all the rooms.
For connection, contact the service provider “Du” on 04 391 0000 and obtain information on the documentation required for obtaining the service.
The Du office is located at the Dubai Media City, Building 14. Applicants can present the required documents to complete the joining formalities.
DEWA
Dubai Water and Electricity Authority (DEWA) is your water and electricity service provider. DEWA registration can be completed at the head office next to WAFI Mall.
Apartment owners must visit DEWA and register their apartment/s, and pay a AED1,000 registration fee. Failure to register will result in disconnection.
The following documents are required for DEWA registration:
• Application form (will be provided at time of handover).• Photocopy of owner’s passport or Trade License of
company.• Copy of Property Sales Agreement• Meter readings and consumption numbers (also provided
at time of handover).
For further information please contact DEWA on (T) 04 324 4444 (F) 04 324 8111
(E) [email protected].
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UTI
LITI
ES
GAS
The building is supplied with a centralised LPG gas supply that connects to each apartment via concealed pipe work within the building. A gas cooker connection point is provided in every kitchen with an isolating valve in the upper kitchen cabinet.
Lootah Gas is responsible for gas system maintenance, performing the initial connections for gas cooking, responding to relevant emergency situations inside the building and reading gas meters.
To arrange a gas connection to your apartment you must deposit a cumulative amount of AED1,000 (AED500 refundable deposit, AED500 activation fee) in favour of Nakheel to the following account.
Funds can be transferred to Dubai Islamic Bank,Account 01-520-6953379-05Account Name: LBCG (Lootah BCGas)
Copy of deposit slip to be faxed to LBCG Accounting at04-297-7742
For connection, please contact: Lootah Gas
All calls relating to live gas service should be directed to the LBCG Customer Call Centre toll free at 800-5224.
This call centre is in operation 24 hours a day, 7 days a week.
All calls of an emergency nature or any calls for gas service activation or account issues should be directed to this number.
Note: Connection of the gas cooker is to be carried out by authorised personnel only. you are requested to call Lootah Gas for connection or disconnection on the toll free number 800 5224.
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OPERATION MANUALS
OPERATION MANUALS
Some of the equipment in your apartment may require an operation and maintenance manual.
The following manuals are included for your reference:
1. Fire Extinguishers2. Air Conditioning System3. Building Access Control