Disaster Communications & Operations Management Solution

Selling Guide

Digital Communities use innovative technology

solutions to transform the way citizens live, work

and interact with their government.

Residents gain access to municipal services

in their homes, and they can take advantage

of education and business opportunities that

formerly were unavailable. Small businesses

become more competitive because they have the

infrastructure they need to succeed in the global

marketplace. And communities become safer

places to live because first responders and emer-

gency managers gain the tools to perform at new

levels of effectiveness.

Digital Communities achieve these results

through the deployment of standards-based wire-

less broadband and computing infrastructures that

can host various applications and services. Once

the infrastructure is in place, new capabilities

can be extended anywhere they are needed

through affordable mobile computing and commu-

nications platforms.

While residents of Digital Communities become

safer and more prosperous, their governments

become more effective and efficient. Modern-

izing wireless infrastructures enables govern-

ment employees to reach centralized information

and recordkeeping functions from the field. Public

work forces become dramatically more accurate

and productive.

Combining the expertise and best practices from

the IT industry’s most respected companies, Intel’s

Digital Communities initiative delivers complete

solutions that empower government officials to

improve public safety, stimulate business and invest-

ment opportunities, revitalize neighborhoods and

generate jobs.

What are Digital Communities?

�

Dig

ita

l C

om

mu

nit

ies

For application, computing and infrastructure

vendors; systems integrators; and reseller partners,

the Digital Communities initiative offers tremen-

dous new selling opportunities. Resellers and

other solution partners can confidently propose

and deliver world-class mobility solutions for the

public sector that are backed by the world’s leading

solution providers.

Public-sector customers demand proven, compre-

hensive solutions and are looking for trusted partners

to deliver and support them. By teaming to deliver

end-to-end solutions, vendors and solution resellers

benefit from mutual customer relationships, increase

their sales teams’ capabilities and gain more

satisfied customers.

Every successful Digital Communities engage-

ment potentially translates into many new refer-

rals and opportunities as these solutions create a

foundation for new applications and partnerships

with municipal services organizations, citizen

services departments, local businesses, and educa-

tion and cultural institutions.

A Growing MarketCommunities around the world seek new

solutions for strengthening safety and security,

enhancing employee efficiency and productivity,

reducing cost structures, simplifying citizen access

to information and processes, and accelerating

permit and license revenue. The market for these

solutions is increasing rapidly, especially as overall

IT spending by public-sector agencies grows.

�

Dig

ita

l C

om

mu

nit

ies

A July 2006 survey of public safety agencies by Intel and Government Enterprise, found more than 57 percent of respondents were considering wireless deployments and/or evaluating them, and more than 27 percent had already deployed wireless solutions or were running pilots.

U.S. cities, towns and counties will spend nearly $700 million over the next three years to build municipally owned wireless broadband networks, according to the 2005 State of the Market Report by MuniWireless.

Nearly $2 billion in Homeland Security Grants will be available to states and localities in 2006 to fund security, emergency-preparedness and disaster-response initiatives, according to the Center for Digital Government and the Department of Homeland Security.

Top funding priorities include interoperable communications and citizen preparedness.

According to the National Association of State Budget Officers, state and local government IT spending has increased steadily since 2000.

3

3

3

3

Digital Communities Bring New Opportunity

3

Building the Foundation of a Digital Community

�

Dig

ita

l C

om

mu

nit

ies

Mobilized Solutions and Services

Hardware Infrastructure

Network Infrastructure

This foundation layer is composed of wired and wireless broadband connectivity technologies. It enables standards-

based interoperability to support multiple types of networks and their associated communication protocols.

Built on a service-oriented architecture, this layer includes standards-based technologies that ensure data and

access security; enable geospatial information and location-based services; and support intelligent documents,

Web services management and document routing.

Mobile devices — laptops, tablets and handhelds — deliver services and solutions to constituents

and government.

Digital Communities bring together government agencies, businesses and citizens through the combined

computing and communication infrastructure, using applications and services that drive information access.

Digital Communities solutions are built on a four-tier architecture — a network infrastructure, a

computing infrastructure, a hardware tier, and an applications and services tier. These solutions can be

deployed on a range of client devices, simplifying adoption by public-sector customers. A Digital Commu-

nities infrastructure provides a consistent service delivery environment that enables customers to easily

expand their services portfolio, scale to meet growing needs and add new capabilities over time without

having to extensively redesign the architecture.

Asset Management

Computing Infrastructure

Land Management

VideoSurveillance

Public SafetyDisaster

CommunicationE-Learning

Health &

Social Services

RuggedizedClient Devices

Non- Ruggedized

Security Data/Users

Spatial GIS/LBS

SOA, SOE, SOI

E-FormsRFID, Sensors, Smart Objects

Wire-LinePrivate

Networks3G WAN

Wi-FiWiMAX

On-DemandSaaS

Customer Requirements When disaster strikes, critical facilities sustain

serious damage, communications channels are

disrupted or jammed, and large numbers of citizens

may be relocated to temporary shelters. All facets

of government will be required to respond in some

capacity. First responders snap into action, and

swarms of volunteers and nonprofit organizations

arrive to help.

When normal communications are impossible,

how do emergency managers organize resources,

care for displaced residents and re-establish vital

government services? First responders — police, fire

and EMS personnel — will have radio communica-

tions, but other members of the vast ad hoc “commu-

nity of interest” that assembles during an emergency

probably will not. Cities and counties throughout the

nation struggle with the demand to connect these

disparate parties and implement capabilities that

support emergency response and recovery efforts.

Key customer requirements include:

Key DCOMS Benefits The preconfigured DCOMS kit delivers redundant

wireless voice and data communications networks,

mobile computing devices, and Web-based collabo-

ration and communication applications. DCOMS

seamlessly combines capabilities from premier

hardware, software, network technology and service

providers. Cost-effective implementation models

enable communities to deploy DCOMS to core

users and quickly scale the solution when a disaster

strikes. DCOMS provides:

�

Dig

ita

l C

om

mu

nit

ies

The Digital Communities Disaster Communications and Operations Management Solution (DCOMS) delivers

wireless communications and collaboration on a public scale throughout all phases of disaster management.

DCOMS equips communities to immediately restore communications and quickly link together emergency

management staff, volunteers, nonprofits, emergency responders, and displaced citizens and their loved ones.

Interoperable communications that link first responders, agency staff, citizens, volunteers and others

Redundancy that allows communications despite exten-sive damage to facilities, equipment and infrastructure

The ability to immediately re-establish disaster-site communications

Flexibility to adapt to rapidly changing situations and scale when required

Preconfigured solutions that combine needed capabilities into a comprehensive end-to-end solution

Rock-solid reliability and trustworthy support

Affordability and the ability to rapidly scale capabilities

The ability to cross geographical boundaries to integrate displaced residents and remote volunteers with no barriers

3

3

3

3

333

A secure Internet-based communications and collaboration platform that users may access from any Web-enabled device

Wireless LAN connectivity designed to support everyday operations, as well as emergency response and disaster recovery

The capability to re-establish on-site wireless voice and video communications immediately after a disaster strikes

The ability for users to connect securely to any available Internet service — dial-up, Wi-Fi, 3G or Ethernet — from any location

Wireless notebooks, tablets and handheld PCs for core users, and the necessary support and integration services

3

3

3

3

3

DCOMS: Critical Communications and Collaboration

3

DCOMS Solution Partners

�

Dig

ita

l C

om

mu

nit

ies

�

Dig

ita

l C

om

mu

nit

ies

the world’s largest chip-maker, Intel is also a leading manufacturer of computer, networking, commu-

nication and mobility products. DComs uses intel® Centrino® Duo mobile technology-based laptops

with the new intel® Core™2 Duo mobile processors, which offer greater than twice the CPu performance

when doing processor-intensive tasks like multitasking, and use as much as 28 percent less power

compared with previous-generation intel® Centrino® mobile technology-based laptops.

Revolutionize your business productivity and mobile communications experience with one of the

latest, sleekest, power-efficient and connected lntel mobile dual-core-processor-based laptops.

experience innovative, reliable, compatible laptop technologies with extended capabilities that help

you manage and better protect your laptop PC fleet for maximum business advantage.

HP is a leading global provider of computing and imaging products and services focused on

making technology and its benefits accessible to all. HP services brings to the table experts who

can design and deliver a comprehensive technology solution that fits the working environment.

on the front end, HP teams with government to deploy access devices such as handhelds, tablet

PCs and notebooks for solutions that keep communities safer and provide better services to

citizens. on the back end, HP Proliant and integrity servers, coupled with storage, supply data

to users and streamline government operations.

Simdesk Technologies delivers enterprise-class computing on a populationwide scale. the

simdesk on-Demand Computing Platform provides the world’s only integrated suite of file, print,

messaging and groupware services across the internet. simdesk provides a cost-effective and

reliable way to rapidly communicate and share information between large groups of people during

disasters, including disaster victims, volunteers and agency personnel. With simdesk, data and

resources can be securely accessed, stored and shared across applications, platforms and devices.

impacted individuals and volunteers with little or no computer experience can immediately create

e-mail addresses, register, share calendars and contact lists as well as create “digital safe deposit

boxes,” which are available to them from anywhere they access the internet.

DCOMS combines solutions from some of the most respected names in the technology industry. It’s an

end-to-end aggregated solution that can be quickly deployed to provide vital disaster management and

business continuity capabilities for cities and counties.

iPass provides a single, unified solution for secure mobile internet connectivity through provider

networks worldwide. the iPass virtual network delivers the maximum number of internet connection

options for first responders, emergency agency employees, civilian volunteers and affected citizens.

iPass software resides on notebooks supplied through DComs and automatically presents available

internet access options — dial-up, Wi-Fi, 3g or ethernet — that users may employ to securely connect.

the iPass system is managed by geographically redundant operations centers, so services are not

impacted by local or regional emergencies.

Cisco offers advanced voice, video, data and mobility solutions. the Cisco unified Wireless networking

solution cost-effectively provides wireless security, management, radio frequency technology and

mobility to allow secure, real-time access to mobile applications. DComs includes Cisco aironet® 1500

series lightweight mesh access Points — which enable cost-effective, scalable deployment of secure

outdoor wireless lans. With dual-band, simultaneous support for ieee 802.11a and 802.11b/g standards,

the Cisco aironet 1500 series employs a patent-pending adaptive Wireless Path Protocol to form a dynamic

wireless mesh network between remote access points, creating a self-healing network that withstands

equipment damage and allows for deployment of new mesh access points to expand coverage.

PacStar’s 5500 solution is a mobile network delivered through a satellite Wan connection. the

5500 delivers all the capabilities of an office network, including analog and VoiP telephone, voice-

mail and secure data communications with e-mail and internet access for as many as 92 users per

unit. accompanying it is a portable, easily set-up Vsat satellite unit that includes an outdoor trans-

ceiver and indoor interface to the 5500 network. at the perimeter of the solution is the Pacstar 3120

satellite mobile office, which includes satellite modem, laptop computer, phone and VPn firewall

to provide full satellite data and phone connectivity for as many as three remote users. the 3120

can function alone or be networked via satellite to one or more 5500s at central command stations

or to other ground-based call managers.

�

Dig

ita

l C

om

mu

nit

ies

�

Dig

ita

l C

om

mu

nit

ies

Comprehensive Coverage

�

Dig

ita

l C

om

mu

nit

ies

�

Dig

ita

l C

om

mu

nit

ies

DCOMS delivers on-site, near-site and far-site communications

and collaboration.

On Site

Far Site

Near Site

*HP products use Intel® Centrino® Duo Mobile Technology

*Simdesk On-Demand Platform uses Intel® Itanium® Technology

Redundant network options ensure communications and data access for first responders and victims after a catastrophic event.

End-user devices and software enable personnel and victims on-site to start recovery immediately.

PacStar ��00: immediately re-establishes disaster-site voice, data and streaming video communications via satellite for on-site personnel.

Cisco mesh network: preinstalled, self-healing wireless mesh network allows first responders, nongovern-mental organizations and victims to access necessary data and communicate.

iPass: instantly locates existing internet connectivity options, including commercial networks that may have survived the event.

HP: mobile devices allow exchange of information at the disaster site.

Simdesk: Web-based, hosted collaboration and messaging platform supports communication between disaster victims and those beyond the affected area. it also enables victim-location applications and links victims to federal disaster relief resources.

Near-site infrastructure enables recovery personnel and volunteers to rapidly deploy mobile assistance.

User devices and software allow those involved in recovery efforts to rapidly acquire the tools and information they need to begin recovery.

Cisco mesh network: preinstalled wireless mesh networks at key locations allow recovery personnel, remote crews and volunteers to set up shop anywhere.

HP: HP services provides deployment and integration services for wireless networks.

iPass: provides wireless and wired connectivity for personnel and volunteers at facilities established near the disaster site.

Simdesk: provides a secure hosted Web-based collaboration and communication platform to organize staff and volunteers, and serve the needs of citizens relocated to temporary shelters.

HP: mobile devices allow near-site personnel to communicate with first responders on the ground, and allow other near-site personnel, volunteers and victims to gain access to tools and information from mobile centers.

iPass: provides wireless and wired connec-tivity for personnel traveling to a disaster site or monitoring conditions remotely.

Simdesk: Web-based collaboration and messaging platform supports communica-tion between disaster victims and those beyond the affected area. it also enables victim-location applications and links victims to federal disaster relief resources.

HP: mobile devices enable remote disaster officials and others to communicate with people at the scene of a disaster or in the surrounding area.

�

Dig

ita

l C

om

mu

nit

ies

�

Dig

ita

l C

om

mu

nit

ies

Unite Community of Interest

State and local disaster response staff

Civilian volunteers

Relief agencies and nonprofits

Police, fire and emergency response personnel

Federal troops and agencies

Public officials

Building and health inspectors and others involved in recovery efforts.

Impacted individuals

3

3

3

DCOMS links together the diverse community of interest that forms during the response to and recovery from

major disasters. DCOMS gives all users a common platform for communicating, collaborating and coordinating

their efforts. During a disaster, DCOMS users may include:

3

33

Multiple messaging services, alerts, maps and contact lists

People finder service and electronic forms in temporary shelters

Situational awareness for elected officials and managers, as well as information for citizens

iPass provides multiple internet connection options including dial-up, Wi-Fi, 3g or ethernet.

Cisco mesh network provides a self-healing wireless network across a predetermined area.

PacStar instantly re-establishes communications via a mobile satellite Wan.

iPass provides multiple internet connection options including dial-up, Wi-Fi, 3g or ethernet.

Cisco mesh network provides a self-healing wireless network

across a predetermined area.

HP mobile devices powered by Intel® Centrino® Duo mobile technology provide access to information and tools.

HP mobile devices powered by Intel® Centrino® Duo mobile technology provide access to information and tools.

HP mobile devices powered by Intel® Centrino® Duo mobile technology provide access to information and tools.

On Site

Simdesk Web-based, hosted collaboration and messaging platform supports communication between impacted individuals and those beyond the affected area. it also enables victim-location applications and links victims to federal disaster relief resources.

Near Site

Far Site

3

• damage assessment• team alerts• maps• content/database access

• benefits enrollment• registering evacuees and tracking their location• inventory tracking

• status reports by ZiP code• victim location information• broadcast messages and alerts

3

3

3

33

3

3

10

Dig

ita

l C

om

mu

nit

ies

Digital Communities Solution Starter Kit Program

The Digital Communities Solution Starter Kit Program includes everything you need to begin

successfully selling DCOMS to public agencies.

It includes:

A preconfigured, interoperable emergency response solution that includes the capabilities outlined in this brochure

Software, hardware and infrastructure choices compiled from selected GSA-approved solutions

A single point of contact for presales engagement

Collateral marketing materials, such as busi-ness case tools, solution blueprints and white papers

A comprehensive demand generation program to create qualified new leads through webinars, partner and customer events and other means, for selling to public safety agencies

A Digital Communities portal (www.govtech.net/digitalcommunities) created in association with Government Technology magazine. This site is a source of vital information about Digital Communities around the world and includes solutions, best practices, case studies, a biweekly newsletter and information about solutions that are transforming local governments. Here you can submit your customer successes, share your best practices, and help define future customer needs and solutions.

DCOMS Starter Kit:The DCOMS starter kit is preconfigured to accommodate the needs of small, medium and large communities. This includes:

redundant, rapidly deployable communications networks for voice, data and video

wireless mobile computing devices to support data access and collection requirements

applications that deliver e-mail, messaging, collaboration and other services via a wide range of Web-enabled end-user devices

3

3

3

Implementation and Installation Services Installation, maintenance, support and training services are available from each DCOMS partner. Please

consult with the appropriate vendor representative for more information about specific services, pricing and

engagements. More details can be found at www.govtech.net/digitalcommunities/DCOMSKit.

11

Dig

ita

l C

om

mu

nit

ies

Digital Communities Solution Starter Kit Program

DCOMS starter kits deliver everything an agency needs for an initial or pilot implementation

Hardware Solutions

users have a choice of access devices that fit their needs. Whether the need is primarily to access information on a handheld device or use Windows-based applications to input data on a tablet PC or notebook PC, HP offers several options. Handheld needs may be met with the HP iPaQ hx2490 Pocket PC powered by intel® Xscaletm technology with a 3.5-inch transflective screen and Wi-Fi (802.11b) and Bluetooth connectivity. For users needing more processing power and a larger device for inputting data, the new HP Compaq tc4400 tablet PC with intel® Centrino® Duo mobile technology weighs in at 4.6 lbs., and allows users to employ pen-based technology on its 12.1-inch enhanced outdoor-viewable screen.

Network Solutions

Cisco wireless network: 1/2 square mile (10-12 access points) and 1 square mile (up to 25 access points) hotspots or zones mesh network*; installa-tion and set-up services.

PacStar interoperable emergency communications system: Pacstar 5500 Deployable network Communi-cations Center (supports up to 92 users); Pacstar 3120 satellite mobile office (supports as many as three remote users); satellite plan; user equipment; access licenses; maintenance.

iPass Network: unlimited use of dial-up, wireless, ethernet and 3g internet access.

*Final configuration will follow a site survey.

Software Solutions

Simdesk package: simdesk user accounts can be deployed on a small, medium or large scale within hours of a disaster, with no additional hardware purchases. simdesk provides users with critical communication tools, on-demand, over the internet with 24/7 support.

iPass mobile office internet connectivity client is included on every laptop.

Configuration

Small Communities20 critical users1,000 volunteers10,000 citizens

Medium-Size Communities50 critical users5,000 volunteers100,000 citizens

Large Communities100+ critical users20,000+ volunteers500,000+ citizens

Federal Homeland Security Grants will deliver $1.8 billion to state and local governments in 2006. These funds are disbursed to states but ultimately, state agencies spend only about 20 percent of the money.

The bulk of funding flows to counties. Purchasing decisions are influenced by a diverse group of representatives

from the emergency response, public safety, information technology and public health communities. These

influencers vary widely from jurisdiction to jurisdiction. Key players often have military communications

backgrounds and have become de facto emergency communications experts in their jurisdictions.

Identifying Sales Opportunities

1�

Dig

ita

l C

om

mu

nit

ies

Homeland Security Grant Programs

Urban Area Security $711M

State Homeland Security Grant Program $517M

Law Enforcement Terrorism Prevention Program $375M

Emergency Management Performance Grant Program $169M

Metropolitan Medical Response System Program $29M

Citizen Corps Program $19M

Source: Center for Digital Government/Department of Homeland Security fiscal ’06

Federal

Fema

DoD

Homeland security

sBa

State

emergency services

Homeland security

national guard

Department of Forestry

Department of transportation

state Police

Public Health

emergency operations directors/advisers

Homeland security directors/advisers

elected officials

Chief information and chief technology officers

City

Police

Fire

emergency services

medical

HaZmat

Building inspection

Community emergency Response teams (CeRts)

elected officials

City managers

emergency management directors

Homeland security directors

technology and telecommunications directors

Health and human services directors

Volunteer coordinators

general services directors

Potential DCOMS Solution Purchasers*

DCOMS Sales Decision- Makers and Influencers

Could Purchase and/or Influence Purchasing Decision

County

sheriff

Fire

emergency services

urban search and Rescue

transportation

Health

Building inspection

Community emergency Response teams (CeRts)

elected officials

emergency management and homeland security directors

technology and telecommunications directors

Health and human services directors

Volunteer coordinators

general services directors

3

3

3

3

3

3*List is only a sampling of potential purchasers, decision-makers and influencers.

The Department of Homeland Security’s National

Preparedness Goal offers a road map for homeland

security, disaster response and emergency manage-

ment planning. All states and localities receiving

homeland security funding are expected to follow

guidelines outlined in the goal, even if additional

funds are used to support homeland security

efforts on the state and local levels. When applying

for federal funding, states and urban areas must

demonstrate precisely how they will use those funds

in accordance with federal guidelines for homeland

security and emergency preparedness.

Jurisdictions must use the National Prepared-

ness Goal as a basis for assessing their overall

levels of emergency response preparedness. The

DHS has created a list of 36 essential capabili-

ties that should be developed and maintained to

prevent, protect against, respond to and recover

from terrorist attacks and major disasters. DCOMS

provides a number of capabilities demanded by

the DHS, including:

States and localities typically apply for DHS

grants in the fall and receive funding in the spring.

Government agencies and officials seeking DHS

funds often are stretched thin with other respon-

sibilities and need help mapping technical solu-

tions to DHS essential capabilities and funding

priorities. This is particularly true in small to mid-size

communities. There is a ready opportunity for Digital

Communities resellers to become trusted part-

ners with these jurisdictions, using DCOMS as an

end-to-end solution for meeting DHS disaster

management requirements.

Maximizing PotentialTo maximize homeland security funding poten-

tial, resellers should position DCOMS to meet

multiple DHS funding priorities. The current top

DHS funding priorities are:

Furthermore, DCOMS proposals should explain

how the deployment strengthens response and

recovery capabilities.

Response capabilities: Provide infrastructure

to control loss of life and destruction of property,

including loss due to post-disaster incidents

caused by humans as well as the actual disaster.

Recovery capabilities: Deploy systems and

applications to facilitate the recovery process,

such as citizen location portals, asset tracking and

system backups for phone systems, networks and

data centers. Recovery capabilities also include

deploying temporary infrastructure enhancements,

such as portable cell towers, portable Wi-Fi hotspots

and portable radio towers.

1�

Dig

ita

l C

om

mu

nit

ies

interoperable communications

information sharing and collaboration

citizen preparedness and participation

on-site incident management

emergency operations center management

critical resource logistics and distribution

volunteer management and donations

emergency public information and warning

medical supplies management and distribution

structural damage assessment and mitigation

restoration of lifelines

economic and community recovery

3

3

3

3

3

3

3

3

3

3

3

3

interoperable communications

catastrophic planning

medical surge

citizen preparedness and participation

mass prophylaxis

critical infrastructure protection

training for first responders

3

33

3

3

3

3

Funding Process

DCOMS combines proven technologies from respected and reliable providers. These pages provide a look

at how individual DCOMS components have performed in real-world situations.

Case Histories

Dig

ita

l C

om

mu

nit

ies

1�

Empowering EPA Field StaffChallenge: enable u.s. environmental Protection agency

staff to access the agency’s intranet from the field. ePa policy

experts, inspectors and emergency first responders needed

remote access to a range of information, including policy data and

inspection records.

Solution: the ePa deployed iPass mobile office, a system from

iPass inc. that delivers dial-up, ethernet, Wi-Fi and 3g mobile data

connectivity through a single interface. iPass contracts with

a large number of network-service providers, globally giving

its customers access to tens of thousands of Wi-Fi hotspots

and ethernet access points in airports, coffee shops, hotels

and other locations.

Benefit: Beyond allowing field staff access to crucial data

while responding to crisis situations far from the office, the

solution permits as much as 30 percent of the ePa’s 18,000-

member work force to telecommute one or two days a week

to reduce auto emissions.

Military-Grade CommunicationsChallenge: Provide states, counties, cities and commercial enti-

ties with a solution for interoperable emergency communications

that is advanced, scalable and portable for response to natural and

man-made disasters.

Solution: the Pacstar 5500 is a complete easily deployable

network with full office capabilities. through a satellite Wan connec-

tion, it delivers analog and VoiP telephone, voicemail, video and

secure data communications with e-mail and internet access.

accompanying it is a portable, Vsat satellite unit. at the perimeter

is the Pacstar 3120 satellite mobile office that provides full satel-

lite data and phone connectivity for

remote users. it can function alone

or be networked via satellite to the

5500 at central command. the entire

solution set-up takes less than

one hour.

Benefit: even when all infrastruc-

tures have collapsed, the Pacstar™

interoperable emergency Communications system gives response

teams complete, fast access to standard communications chan-

nels. they can talk via internet phone, send e-mails and stream

videos very quickly after natural and man-made disasters.

Mobile Inspections Challenge: improve city employee productivity for Cleveland

by providing real-time access to information in the field, eliminating

unnecessary travel time and manual or redundant data entry. improve

agency and employee access to information and processes. accelerate

response to citizen requests. and reduce cycle time and costs associated

with inspections, reporting, permitting, and tracking land and resource use.

Solution: the city deployed a wireless network consisting of Cisco

aironet 1300 series access points and Cisco aironet 1400 bridges to

create hotspots where inspectors armed with HP iPaQ wireless devices

with intel® Xscale™ technology can access necessary data.

Benefit: mobile inspectors now access gis, histor-

ical permit and other data from the field, eliminating

trips to the office and duplicate data entry. the solu-

tion has expedited the inspection process, and the

city now has a scalable wireless network that can

meet its future needs.

1�

Dig

ita

l C

om

mu

nit

ies

Digital Communities Vendor SupportPacStar Communications, iPass, Simdesk, HP, Cisco Systems and Intel are committed to your success in selling

DCOMS. Soon you will see additional information about state and local government selling opportunities for

emergency management and disaster response solutions. Visit www.govtech.net/digitalcommunities to

stay informed about new developments. We will make our best effort to respond to your questions, requests for

information and technical support by the next business day. We’re here to help.

Begin by visiting the partner section of www.govtech.net/digitalcommunities/DCOMSKit to find detailed

information about each vendor’s products, plus support, training and technical assistance programs. You’ll also find

additional information about the Digital Communities DCOMS starter kit, designed to get you off to a fast start. The

market is growing quickly, and the Digital Communities partnership is strongly positioned to help you succeed.

Good luck and good selling.

Access for AllChallenge: lay groundwork for economic

growth. Provide valuable service to residents of

st. Cloud, Fla. improve citywide operations.

Solution: HP services designed and built a city-

wide wireless network that provides both government agencies and

the public with access to the internet.

Benefit: the wireless deployment has created a more favorable

environment and provided the city with an estimated $28 million

in positive economic impact. it has given better and faster access

to information for first responders and city employees.

Serving Rita EvacueesChallenge: Provide Houston citizens with communication

services, such as e-mail and file storage, to help them cope during

hurricanes Katrina and Rita. For example, Fema required an e-mail

address for hurricane Katrina/Rita victims to receive financial

relief and other vital information. impacted individuals also had to

keep track of vital information, forms and documents in a highly

chaotic environment.

Solution: simdesk services were deployed at internet stations

in key disaster relief locations, such as Houston’s george R. Brown

Convention Center. using simdesk’s simple interface, impacted indi-

viduals with little or no computer experience immediately created

e-mail addresses and “digital safe deposit boxes” to store impor-

tant information. these services were available to individuals from

any computer as they moved from shelter to shelter to home.

Benefit: approximately 8,000 impacted individuals stayed at

the Houston convention center after Hurricane Rita. approximately

4,000 of those individuals created simdesk accounts, allowing

them to apply for Fema relief via e-mail. the majority of the indi-

viduals also used simdesk to store critical data and access that

information from any internet-connected computer.

Keeping Cops on the Street Challenge: Keep officers working in the field rather than behind

a desk writing reports.

Solution: the Baltimore Police Depart-

ment used Cisco aironet® wireless solu-

tions to create mobile hotspots around

station houses to ease reporting and file

transfers. the department also deployed

Cisco secure access control server soft-

ware to lock down the wireless access

points and protect the network from

hackers. now officers write, transmit and

file reports directly from patrol cars.

Benefit: officers save time and have instant access to

critical information, an important factor in preventing and

combating crime.

Hewlett-Packard reserves the right to change, alter, or cancel the programs, products, promotions, pricing, availability, specifications, and technical information contained in this document at any time without notice.

iPass and the iPass logo are registered trademarks of iPass inc. in the united states and other countries.

Pacstar is a trademark of Pacific star Communications inc. in the u.s.a. and other countries. information in this document is provided by Pacstar™ in connection with Pacstar products. except as provided in Pacstar’s teams and conditions of sale for such products, Pacstar assumes no liability whatsoever, and Pacstar disclaims any express or implied warranty relating to sales and/or use of Pacsar products, including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright, or other intellectual property right.

simdesk, s-Drive, World Wide server, and on-Demand Computing Platform are either registered trademarks or trademarks of simdesk technologies inc. in the u.s.a. and/or other countries.

information in this document is provided in connection with simdesk® products. except as provided in simdesk’s terms and conditions of sale for such products, simdesk assumes no liability whatsoever, and simdesk disclaims any express or implied warranty relating to sale and/or use of simdesk products, including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright, or other intellectual property right. information contained in this document is for the u.s. market only. simdesk reserves the right to make changes at any time, without notice, in the terms of our offering, including prices and specifications.

system performance, battery life, high-definition quality and functionality, and wireless performance and functionality will vary depending on your specific operating system, hardware and software configurations. References to enhanced performance as measured by sysmark*2004, PCmark*2005 and 3Dmark*2005 refer to comparisons with previous generation intel® Centrino® mobile technology platforms. References to improved battery life as measured by mobilemark*2005, if applicable, refer to previous generation intel Centrino mobile technology platforms. Wireless connectivity and some features may require you to purchase additional software, services or external hardware. availability of public wireless lan access points is limited, wireless functionality may vary by country and some hotspots may not support linux-based intel Centrino mobile technology systems.

inFoRmation in tHis DoCument is PRoViDeD in ConneCtion WitH intel® PRoDuCts. eXCePt as PRoViDeD in intel’s teRms anD ConDitions oF sale FoR suCH PRoDuCts, intel assumes no liaBilitY WHatsoeVeR, anD intel DisClaims anY eXPRess oR imPlieD WaRRantY Relating to sale anD/oR use oF intel PRoDuCts, inCluDing liaBilitY oR WaRRanties Relating to Fitness FoR a PaRtiCulaR PuRPose, meRCHantaBilitY, oR inFRingement oF anY Patent, CoPYRigHt, oR otHeR intelleCtual PRoPeRtY RigHt.

intel, the intel logo, intel Core, intel Centrino, and the intel Centrino logo are trademarks or registered trademarks of intel Corporation or its subsidiaries in the united states and other countries.

Copyright 2006 e.Republic. all rights reserved. Printed in usa.