DISASTER CASE MANAGEMENT ESSENTIALS TRAINING

DISASTER CASE MANAGEMENT

CATHOLIC CHARITIES USA

ESSENTIALS TRAINING

2 | Catholic Charities USA

Background

Catholic Charities USA (CCUSA) is among the nation’s most highly regarded disaster case management providers that routinely administers Disaster Case Management Programs (DCMP) following natural disasters. As a result, CCUSA has developed a valued capability of firsthand experience and knowledge to share. Over the past three years, CCUSA has revised and upgraded its DCMP, using it to train staff and volunteers of the Catholic Charities network, FEMA, Salvation Army, Endeavors, National Voluntary Organizations Active in Disaster (NVOAD), Department of Health and Human Services, and others. In addition to on-site trainings, nearly 1,000 individuals have received training at CCUSA’s Applied Institute for Disaster Excellence (AIDE) since 2017.

CCUSA has demonstrated experience delivering Disaster Case Management (DCM) Training on-site to island populations, while appreciating and respecting the unique nature of the island context and culture. This training has also been provided by CCUSA numerous times both in response to requests from local agencies, FEMA, and NVOAD partners. The training is consistently highly reviewed by participants:

“The DCM training you provided as facilitators was very helpful for our staff as it was the first time our Team of 15 people received proper training on case management work. We were so satisfied with your service that we asked you and your colleagues to return for the refresher training. Thank you for accepting our invitation to come back (…) The case managers shared how much they appreciated your inputs on how to improve their note taking and case management

- American Samoa Dept. of Health and Human Services


Disaster Case Management Traininig | 3

Description of Work

Disaster Case Management (DCM) Essentials is a two-day training that includes the following:

• Provides case managers the knowledge and skills necessary to initiate and sustain the work of DCM.

• Provides interactive and table top exercises which allows the practice and reinforcement of skills learned throughout the training.

• Shares DCM forms which may be customized for future use.

Timeframe and Mode of Delivery

The DCM training is two full days. CCUSA recommends providing this training over the course of two consecutive days; beginning at 10am and ending at 4pm, with a working lunch.

An in-person classroom setting is recommended, but virtual-teaching accommodations can be made as needs require.

The ideal class size is 25-30 students and requires two instructors. Whenever possible, it is best if the requesting agency has an experienced staff member to co-present with a trained instructor in order to build local agency capacity to offer the training in the future. Experienced staff is defined as those who have conducted disaster casework and/or case management, deployed to a disaster, or have taught relevant related content at AIDE.

To learn more or request a DCM Essentials training, please email [email protected].


Learning Objectives

• Provide case managers with background and tools needed to begin providing DCM services

• Provide a network of professionals to lean on and learn with and from

• Teach basic disaster terms and concepts commonly referenced in disaster operations

• Identify organizations involved in the delivery of DCM services, and to understand their relevant roles

• Differentiate between the sequence of delivery of assistance in a federally declared disaster and non-declared disasters

• Describe and differentiate between goals of, and roles in DCM, disaster case work and general case management

• Explain steps involved in initiating the DCM process including outreach, screening, intake and assessment

• Identify how to use Motivational Interviewing techniques with clients

• Explain how DCM success is achieved through recovery planning, advocacy and monitoring progress

• Explain how case closure is accomplished

• Manage in role play, one or more difficult and/or challenging DCM client interactions

• Articulate the importance of searching for community resources and working with Long Term Recovery Groups

• Recognize the need and techniques to administer self-care while providing DCM services



Topics

The following subjects will be presented:

• Disaster Basics

• DCM Background

• The Sequence of Disaster Delivery

• DCM Overview

• Initiating DCM

• Achieving Success through DCM

• Building Your Model Case File

• Interacting with Clients

• Resources/Long Term Recovery Groups/Unmet Needs

• Self-Care


Applied Learning

The following tasks will be provided to reinforce training knowledge:

• A pre-test will be administered at the beginning of Day One of the training which will assess participant’s knowledge of DCM.

• The same test will be administered at the end of Day Two of the training to gauge participant’s knowledge after completing the DCM training.

• A “Knowledge Check” is provided at the end of each subject section of the presentation. The “Knowledge Check” is an informal method which encourages group participation and provides an opportunity to test participant’s knowledge.

• “Disaster Jeopardy” is a fun and interactive way to practice the knowledge and skills learned in Day One of the training and will be played at the beginning of Day Two.

Three (3) tabletop exercises will focus on the following:

1. Client Intake Interview

2. Creating a Recovery Plan

3. Presenting to a Long-Term Recovery Group

• Upon completing the training, all participants will receive a certificate of participation.

• A DCM Essentials resource guide for reference purposes will also be supplied following the training.

The training is consistent with the NVOAD DCM Points of Consensus and NVOAD DCM Guidelines. In addition to the discrete learning objectives above, a broad array of topics is covered to include but not limited to: principles of DCM, Privacy Act compliance, maintaining client confidentiality, FEMA sequence of delivery, use of web-based databases, avoiding duplication of benefits, use and demonstration of motivational interviewing techniques, considerations when serving vulnerable populations and those with functional and access needs and much more.



Training Materials

The following materials are available to support the training:

Instructor(s) Travel

• Instructor(s) Airfare

• Instructor(s) Hotel

• Instructor(s) Meals

• Instructor(s) Rental Car

Training Materials – All materials to be printed by requesting agency

• Instructor Guide

• Participant Guide

• DCM Resources Handbook

• Small Group Activities

• Pre/Post Test

• Post-Training Survey

• Course Completion Certificates

Training Costs

The host agency should be prepared to incur the following expenses to conduct the training. CCUSA conducts the training at-cost to all member agencies.

• Instructor Guide

• Participant Guide

• DCM Resources Guide

• Small Group Activities Documents and Forms

• Administrative Forms:

o Pre/Post Test

o Training Agenda

o Attendance Form

o Training Evaluation Form

o Participation Certificate

• “Disaster Jeopardy” Knowledge Check Game