DIRECTORYOFSERVICES families putting first inWrexham · 1. Introduction – what is families first? page 3 2. Families First programme - key outcomes page 5 3. What level of need

www.wrexham.gov.uk / www.wrecsam.gov.uk

familiesfirstin

Wrexham

putting

DIRECTORY OF SERVICES

1. Introduction – what is families first? page 3

2. Families First programme - key outcomes page 5

3. What level of need does the programme aim to meet? page 6

4. Overview of wrexham families first projects page 7

5. Links to other services in wrexham page 9

6. Families first services in wrexham page 10

7. Families first service summary contacts list page 30

Contents

02 Putting Families First in Wrexham

03Programme Overview - April 2016

Families First is a key response to the Welsh Government’s Child Poverty Strategy and is an importantdriver in achieving the objectives of this strategy.

1. Introduction – What is Families First?

Objective 1. Reducing the numbers of families living in workless households

Objective 2. Improving the skills of parents/carers and young people living in low incomehouseholds, so they can secure well-paid employment

Objective 3. Reducing inequalities that exist in health, education and economic outcomes forchildren and families by improving the outcomes of the poorest – with afocus on supporting families to achieve better outcomes for children

The Welsh Governmentaspires to the

eradication of

child povertyby 2020


The Families First Programme in Wales is funded by the Welsh Government and is an innovativeprogramme operating in every local authority area to promote the development of effective multi-agencysystems and support for FAMILIES in particular those living in poverty. The programme has a clearemphasis on prevention and early intervention and takes a ‘whole family’ approach to all service delivery.

The programme replaced the Cymorth programme which was in place from 2003/4 to 2011/12. Thedifferences in the two programmes are in their structure and aims. Families First is a family focusedprogramme which must incorporate all the following principles.

Family-focused Take a whole family approach to improving outcomes

Bespoke Tailor help to individual family circumstances

Integrated Effective coordination of planning and service provision across organisations, ensuringthat needs assessment and delivery are jointly managed and that there is a seamlessprogression for families between different interventions and programmes

Pro-active Proactive early identification and appropriate intervention for families

Intensive A vigorous approach and relentless focus, adapting to families’ changing circumstances

Local Identifying the needs of local communities and developing appropriate service deliverymodels to fit those needs, with particular regard to the opportunity to link with, forexample, the Flying Start and Communities First programmes

Each Families First Programme Plan must include 5 key elements.


2. Families First – Key Outcomes

Families FirstOutcome 4

Families are confident,nurturing and resilient


Children, youngpeople and families arehealthy, safe and enjoywell-being


Children, youngpeople and families inor at risk of povertyachieve their potential


Working age people inlow income familiesgain and progresswithin employment

The Families First guidance sets out four national outcomes for children, young people and families whichthe programme must contribute to achieving.

Development of a Joint AssessmentFamily Framework

Development of Team around theFamily Models

Development of a set of strategicallycommissioned, time limited, familyfocused services or projects

Commitment to active engagement inshared learning

Distinct focus on providing for thespecific needs of families with disabledchildren and young people

Effective early assessment that brings together a range ofagencies and expertise has a key role to play in theidentification of need and the most appropriate way/s toaddress it. The Wrexham CAF has been re-modelled toensure that the focus of early assessment takes account of thefamily needs, not solely the child

This model is known as Together Achieving Change inWrexham

Services must be organised to deliver for families,particularly those living in poverty, through prevention and earlyintervention

Authorities will be expected to operate learning sets. Multi-authority and agency sets will provide a structure for reflectivelearning throughout the life of the Families First programme

There is additional time limited funding available thoughFamilies First specifically to provide a distinct and sharpenedfocus on disability

Better outcomes for children, and tackling inequalities means supporting families(Child Poverty Strategy for Wales, 2011)

3. What level of need does the programmeaim to meet?


Prevention An approach that takes account of the wider family needs in pre-empting oraddressing those of the individual, through a broad range of programmes/ interventions

Protection An approach that aims to identify and support families which, without suchintervention, may reach crisis

Remedy Provides support for families at or near to crisis point, typically throughintensive, fully integrated support and Integrated Family Support Service (IFSS)type interventions

Families First is the Welsh Assembly Government’s key programme for designing better integratedsupport for families living in poverty. Families First is part of a continuum of support that includes a broadrange of needs.

It is vital that in addressing the broad range

of family needswe develop a continuum of support with the

emphasis on

prevention andprotectionso that we can reduce the needfor remedial action.(Child Poverty Strategy for Wales, 2011)


4. Overview of Wrexham Families First projects

Families with noadditional needsReceiving universal services e.g.education, health care

Families with additional needsReceiving targeted resources for either

singular or multiple needs e.g. involved inanti-social behaviour or school truancy,

or at risk of abuse or neglect

Families withcomplex needs

Receiving statutory or specialistservices e.g. looked after children

Continuum of Need

PREV

ENTIO

N

PROTECTION

REMED

YThe rainbow model below places Families First in its ‘prevention’ and ‘protection’ segments, as opposedto the remedial end of the spectrum of need. Through Families First, we want to drive the developmentof structured ways to pre-empting, identifying and addressing problems at the earliest possibleopportunity using the most appropriate interventions. The programme aims to reduce the number offamilies developing more complex needs and requiring more intensive and costly interventions.

Our Vision

That through Families First, in conjunction with other statutory and non-statutory services

• Families are raised out of poverty and are less likely to fall into poverty in the future

• We help to reduce the damaging effects that poverty has on the lives of children,young people and their families

• Support offered to vulnerable and low income families in Wrexham is timely, wellco-ordinated, delivered by knowledgeable and well qualified staff and appropriateto their needs

• An effective framework is developed to track the progress of families against theFamilies First Outcomes

The Families First Programme in Wrexham consists of 5 projects which aim to meet the needs ofvulnerable children, young people and families in Wrexham living in poverty or those at risk of living inpoverty, through prevention and early intervention.

Families First funding provides for Wrexham’s localTogether Achieving Change (TAC) Service – which identifiesand coordinates early intervention and prevention services andsupport for children and young people aged 0 to 25 andtheirfamilies. The project identifies and co-ordinates services toimprove outcomes for families by supporting them to: Achievetheir potential; Feel positive and confident about their future; Buildon self-esteem and confidence; Focus on aspirations and achievethem; Enjoy good physical, mental and emotional health; Live inappropriate housing; and, Make and maintain positive relationships.The Family Approach focuses on the individual child’s needs alongwith those of the parents. This way of working encouragesagencies to work together from both adult and children’s servicesin order to provide a co-ordinated approach for the family.

Young People in Education, Employment and Family Well-Being – This project works with young people to supportengagement and achievement in education employment andtraining, provides access to advocacy, emotional and practicalsupport for young people who self harm and/or misuse drugs andalcohol, and promotes and provides advice on healthy lifestyles forvulnerable children, young people and parents

Play – This project improves the activity levels of children andyoung people aged 5-15 through access to a range of playopportunities, including a programme of play and leisure activitiesfor children and young people with disabilities

Parent and Family Income, Opportunity and Information –This project provides a range of services to support themaximisation of income for families and social and earlydevelopment skills of children and young people through theprovision of childcare support, support into employment andtraining - reducing barriers to work and welfare rights and debtadvice, including debt counselling and representation at appeals.


Programme KeyElement -TogetherAchieving Change(TAC)

Project 1

Project 2

Project 3


Families First (FF) is one programme among manythat are designed to combat poverty anddisadvantage. Others include Flying Start, IFSS,Communities First and a range of initiatives runthrough Economic Development and theCommunity Learning Programme. During thepioneer phase, Families First has built close linkswith these programmes. For example, havingCommunities First representation on the FFdelivery group, involving staff from Flying Start andEconomic Development in the FF learning sets,piloting workforce development sessions with stafffrom all sectors. The FF Programme andCommunities First programmes in Wrexham arealso benefiting from jointly funded performanceand workforce development posts.

Families First, Flying Start, Communities First andthe Integrated Family Support Service will helpdeliver the Welsh Government vision of a citizenmodel of accessible seamless service delivered inthe community by skilled people working togetherto ensure better matching of provision to individualneeds. Together, they will deliver on a number ofelements of Welsh Government polices andstrategies. They will also link and promote accessto services available more widely to disadvantagedfamilies and communities including those providedthrough Flying Start, Community SafetyPartnerships, Youth Justice and the ProbationService.

5. Links to other services in Wrexham

Family Parenting and Tenancy Support – This project providesa range of parenting interventions including parenting groups,parenting programmes and one to one support, domestic abuseand substance misuse support, tenancy and practical familysupport, including in the home, and a specific counselling servicefor families who are supported by the Families First TogetherAchieving Change Service.

Disability – This project aims to provide better inclusion fordisabled children into mainstream services, parent support andinformation for parents of disabled children and an increase in thenumber of families accessing childcare places for children withdisabilities in Wrexham'

Project 4

Project 5

6. Families First servicesin Wrexham

Putting Families First in Wrexham10 Putting Families First in Wrexham

The Service

• For families – co-ordinate the earlyintervention preventative services currentlyworking with the child/young person/familyand identify and bring in further supportservices as required to meet additional needswhich have been highlighted within a holisticmulti-agency assessment (JAFF)

• For Practitioners – to provide advice andconsultation on thresholds of need forchildren and young people, signpost toappropriate services available acrossWrexham. To provide support, guidance andtraining to enable practitioners to use theTAC process effectively

• Wider workforce - To identify and facilitatemulti-agency skill-build training for the widerworkforce to further develop theirknowledge and skills to enhance their practicewith children, young people and theirfamilies.

Who will Benefit

• Children and young people with additionalneeds, between the ages of 0-25 years andtheir families across Wrexham CountyBorough

• Practitioners providing support services forchildren, young people and their familiesacross Wrexham County Borough

Contact

Service Provider: TAC Support TeamNamed Lead(s): Helen Edwards

TAC Support Team, 2nd Floor,Lambpit Street, Wrexham, LL11 1ARTel. 01978 295380 / [email protected]

TAC

Together Achieving Change TAC

Expected Outcomes

• Families across Wrexham receive earlyintervention services to meet their identifiedneeds at appropriate times when they requiresupport

• Families are empowered to fully participate inthe TAC process

• Families benefit from preventative and earlyintervention services which are coordinatedeffectively

• The process aims to create improvements inall areas of the family’s life including increasingfamily resilience and aspirations so individualsfeel able to return to further education,employment and can aim for positiveoutcomes in their own and their children’slives

• Practitioners in Wrexham are supportedthrough the provision of advice and trainingon the TAC process

TAC Support team

Programme Overview - April 2016 11

The Service

Individualised and group work interventionswith those identified as potentially at risk of notbeing in education, employment of training(NEET) whilst in Year 10/11, ensuringappropriate links with other Providers in orderto ensure a sustained improved outcome forthe learners after the end of Year 11.

Individualised and group work interventions foryoung people aged 16-19 years who arealready NEET, ranging from those who areready to access education, employment ortraining, to those who are furthest from thelabour market, to support them to entereducation, employment or training.

Who will Benefit

The service works with young people agedbetween 15 and 25 years, with a particularfocus on those from the following categories:• not in education, employment or training• attending pupil referral units• a Looked After Child• young offenders• those who have previously been identified as

at risk of NEET

Contact

Service Provider: STARS (NEETS Project),Caia Park Partnership

Named Lead(s): Jonathan StumpCaia Park Partnership, Prince Charles Road,Wrexham, LL13 8THTel. 01978 [email protected]

Project One

Expected Outcomes

• Young people have improved their basic skills• Young people are better prepared for work/

have addressed significant barriers to working(housing, income, applications, interviews)

• Young people have succeeded in keeping ajob

• Young people have succeeded in keeping aplace on a training/ college course

• Children/ Young people have increased theirself-esteem/ emotional resilience

• Young people /children have higheraspirations for themselves

• Unemployed parents / young people have amore positive attitude to work / training/education

• Young People/Children have increased theirparticipation in learning and completingacademic work

Young People in Education and FamilyWell-Being

1.1 STARS (NEETS Project)


The Service

The provision of an open access advocacyprovision for all young people aged 11-25 inWrexham who are in need of representation.The provision of an additional service to theparents of families in primary schools in areas ofdeprivation in order to improve the health ofthe family.Delivering sessions on all aspects of healthylifestyles and in particular to address obesity andlow birth weight babies issues includingsmoking, substance misuse and healthy eating.Talking to parents about specific health issuesand providing information about supportservices where neededProvision of preventative education and earlyinterventions on Drugs and Alcohol and SelfHarm to individual young people and to groupsin Youth Clubs, Secondary schools & otheryoung people groups. The service aims tosupport young people at risk due to poormental health and who suffer from associatedproblems including self-harm and attemptedsuicide and to enable the young people to makeinformed decisions about their lifestyle choicesand to minimise harm from drugs and alcohol tothe individual, family and society.

Expected Outcomes

• Parents have a better understanding of theimportance of children’s health and how tokeep children healthy

• Family members are maintaining a healthierlifestyle

Who will Benefit

• Advocacy - Young People aged 11-25 living inWrexham County Borough•Health schools - Parents of families in primaryschools in areas of deprivation in Wrexham• In2change / Inspire - Young people betweenthe ages of 11 and up to and including 18 whoare at risk or who are actively engaging in usingor misusing drugs/ alcohol their significantothers, have been admitted to hospital for self-harm

Contact

Service Provider: Healthy Schools TeamNamed Lead(s): Jonathan Miller

Youth Justice Service, Whitegate IndustrialEstate, Whitegate Road, Wrexham, LL13 8UGTel. 01978 [email protected]

Project One

Young People in Education and FamilyWell-Being

1.2 Health and wellbeing for youngpeople and parents


The Service

Youth Work in Education (YWE) team workswith identified schools to reduce the number ofyoung people receiving fixed term andpermanent exclusions from school. Provision ofsupporting curriculum groups aims to assistschools to reduce the number of young peopleleaving school without qualifications, and helpyoung people to remain in mainstreameducation and be actively engaged in school,family and community life. YWE help toimprove the life chances of young people byproviding them with accredited programmes oflearning and opportunities to access a range ofactivities that respond directly to their needs.Assist young people in developing personal andsocial skills that will enable them to lead fulfillinglives both now and in adulthood. We do this byoffering a range of interventions that encouragesyoung people to take responsibility for theirown learning, choices and relationships. One toone issue based work, Advocacy / signposting,Issue based group work, Supporting curriculumgroups, Transition Programmes key stage 2 to 3,3 to 4 and Post 16, Youth and Communitywork., Prevention and awareness sessions.

Expected Outcomes

• Children and young people have improvedtheir social skills

• Parents / young people / children haveincreased their achievement in school /college

• Young people / children have increased theirschool attendance

• Young people / children have increased theirparticipation in learning and completingacademic work

• Young people / children have higheraspirations for themselves

• Parents / young people / children feel moreconfident about schools and have a morepositive attitude towards teachers andlearning

• School exclusions for a child / young personhave been prevented / reduced

Who will Benefit

• Vulnerable young people in Wrexham, inyears 6-10, with some support for pupils andstudents in years 12 and 13, who are most atrisk from school exclusion, poor attendanceand underachievement in secondary schooland in their post 16 choice

Contact

Service Provider: Youth ServiceNamed Lead(s): Emma Baddeley

The Vic Young People’s Centre, Hill Street,Wrexham, LL11 1SNTel. 01978 [email protected]

Project One

Young People in Education andFamily Well-Being

1.3 Education Inclusion and Achievement

14

The Service

The Play Development Team works within theLocal Authority encouraging individuals torecognise their impact on children’s play;advocating for play to be considered in theplanning of local services; enhancing thedevelopment and delivery of playwork projects,and providing ongoing practical advice tofamilies, communities and professionals in theirsupport of children’s right to play.

The service will work with families to addressbarriers to accessing play provision includingcoordinating additional support; providing adviceto other providers, the delivery of inclusiontraining, and the development andimplementation of participation systems withinlocal communities.

Expected Outcomes

• Children have improved self- help skills(feeding, toileting, self-soothing) and/orindependence (responsibility and gettingaround)

• Children have the opportunity to enjoy agreater variety of stimulating experiences

• Children are more healthy and happy and canplay more, including outdoors

• Children and young people who haveexperienced social isolation due to caringresponsibilities, ethnicity, additional needs etchave been enabled to attend school, play,learn and socialise


• Children/ Young People have increased theirself-esteem/ emotional resilience

Who will Benefit

• Children and Young people aged 5-15• Local Authority – including its different

departments through improved strategicdecision making and service delivery viaindividual employees, whose work eitherdirectly or in-directly impacts upon children’sability to play

• Play workers – including those alreadyworking in Wrexham, and student andvolunteers interested in entering into theprofession

• Families – including parents/ carers and otherfamily members who are responsible forgiving permission and enabling their childrento play on a daily basis

Contact

Service Provider: Play Development TeamNamed Lead(s): Mike Barclay

Coedpoeth Youth Centre, Tabor Hill,Coedpoeth, LL11 3RUTel. 01978 [email protected]

Project Two

Play 2.1 Play Development

Putting Families First in Wrexham


The Service

The primary aim of this service is to supportchildren, young people and families to developtheir well-being and resilience by enhancingtheir opportunities for freely chosen andpersonally directed play.

The project will enable the delivery of regularopen access play work provision providingchildren, young people and families withinspiring and flexible play environments within asecure (and ‘safe enough’) context in which theymay experience increasing independence andresponsibility, bonding with their peers, andassociating with people of other ages, abilitiesand backgrounds.

Who will Benefit

The service will be available to all children,young people and their families living within thetarget communities (detailed below), however,the focus of the services will be on children andyoung people aged 5 to 15 years• Gwenfro and Plas Madoc Wards (AVOW)• Whitegate and Hightown Wards (Gwenfro

Valley Integrated Children’s Centre)• Wynnstay Ward (The Venture)

Contact

Service Provider: AVOW, Plas MadocNamed Lead(s): Claire GriffithsTy Avow, 21 Egerton Street, Wrexham,LL11 1ND. Tel. 01978 [email protected] Provider: Gwenfro ValleyNamed Lead(s): Councillor Colin Powell,17 – 18 Gwenfro, Wrexham, LL13 8TNTel. 01978 [email protected] Provider: The VentureNamed Lead(s): Councillor Malcolm King /Robert Hill, Garner Road, Wrexham,LL13 8SF. Tel. 01978 [email protected]/[email protected]

Project Two

Play

Expected Outcomes

• Children have improved self- help skills(feeding, toileting, self-soothing) and/orindependence (responsibility and gettingaround)



• Children and young people who haveexperienced social isolation due to caringresponsibilities, ethnicity, additional needs etchave been enabled to attend school, play,learn and socialise


• Children/ Young People have increased theirself-esteem/ emotional resilience

2.2 Open Access Play

16

The Service

The service will provide two play schemes, onefor children and young people with complexand severe impairments and life limitingillnesses, and the other for children high on theautistic spectrum. The play schemes will be runduring the Easter and Summer holidays.

The service will support children, young peopleand families to develop their well-being andresilience by enhancing their opportunities forfreely chosen and personally directed playthrough the provision of inspiring and flexibleplay environments. The service aims to providea secure context in which they may experienceincreasing independence and responsibility,bonding with their peers, and associating withpeople of other ages, abilities and backgrounds.In doing this the project will provide familieswith childcare and therefore respite.

Expected Outcomes



• Children and young people who haveexperienced social isolation due to caringresponsibilities, ethnicity, additional needs, etchave been enabled to attend school, play,learn and socialise

• Parents have been enabled to pursue theirown hobbies and interests

• There has been a reduction in levels ofparental stress

Who will Benefit

The service will support a minimum of 20different disabled children and young peoplefrom across the county borough, per year,including those with severe and compleximpairments and life limiting illnesses, and thosewho feature high on the autistic spectrum

Contact

Service Provider: DynamicNamed Lead(s): Carol Gardner

Bradbury House, 23 Salisbury Road,Wrexham, LL13 7ASTel. 01978 [email protected]

Project Two

Play 2.3 Holiday Play Scheme for Children& Young People with disabilities

Putting Families First in Wrexham


The Service

The service will focus particularly on those livingin areas of deprivation and will includeAdvocacy, Information, Advice andRepresentation.

The service will ensure that parents / families /young people receive effective assistance tomaximise their incomes and reduce theiroutgoings; via claiming state benefits and/orenhancing employment opportunities, andassisting with appropriate debt reduction /negotiation. The service also provides adviceand guidance to enable parents/young people toremain debt free and out of poverty.

Expected Outcomes

• Parents are more able to budget and to usetheir income more appropriately to supporteach family member’s needs

• Parents / young people’s understanding offinancial matters has improved and they knowhow to access appropriate financial advice &support

• Parents have increased their uptake of benefitentitlement

• Families’ expenditure has been reduced• Families are less disadvantaged by debt

Who will Benefit

This service is provided for families and youngpeople living in Wrexham on low incomes,particularly those who are below the povertyline, according to need• For parents of children aged 0-18, including

Flying Start parents• For young people aged 16 – 25 living

independently• For the parents of disabled children and

young people aged 0 – 25

Contact

Service Provider: Adults ServicesNamed Lead(s): Damian Keogh

Ground Floor, Crown Buildings,31 Chester Street, Wrexham, LL13 8BBTel. 01978 [email protected]

Project Three

Parent and Family Income,Opportunity and Information

3.1 Welfare Rights Support


The Service

The service will ensure that parents / families /young people receive effective assistance withdebt reduction / negotiation. The service willoffer standard industry practice advice to clients;to include production of income/expendituredata, negotiation with creditors as appropriate,representation in appellate court(s) – all with theintention of achieving the best outcome for theclient.

Who will Benefit

• Families with children in Wrexham• Young people under the age of 25 in

Wrexham

The service will be delivered across the countyborough, in particular in areas of deprivationincluding Communities First and Flying Startareas

Contact

Service Provider: Wrexham & DistrictCitizens Advice BureauNamed Lead(s): Gaynor Roberts, ChiefExecutive

Citizens Advice Bureau, 35 Grosvenor Road,Wrexham, LL11 1BTTel. 01978 [email protected]

Project Three


Expected Outcomes

• Parents are more able to budget and to usetheir income more appropriately to supporteach family member’s needs


• Families are less disadvantaged by debt• Families/young people have debt

management plans in place

3.2 Debt Advice Service


Who will Benefit

• Parents and children living in WrexhamCounty Borough, including those familieseligible for Flying Start (with children age 0-4)and childcare providers county-wide.Eligibility criteria will be used to determineaccess to sponsored childcare places.

• Parents receiving specific support to accessemployment or training will be unemployedparents of children aged 0 – 18, 0 - 25 ifchildren are disabled, or those on lowincomes (under £25,000 per household,including benefits) (Families First).

Project Three


3.3 Opening Doors to Opportunity (AssistedChildcare Places, Business Support forChildcare Settings, Opening DoorsEmployment Support and In-work PovertySupport and Outreach)

The Service

To provide early intervention parenting support toparents across the Wrexham Borough includingparents whose children are receiving a YouthJustice Service, and parents of children receivingthe Flying Start Service

This is a joint agreement between the Families Firstand Flying Start Programmes – ParentingProgrammes, groups and 1-2-1 sessions can beaccessed by parents in both programmes anddelivery contributing to each programme will bereported through the quarterly/termly monitoringreturns.

FAMILIES FIRST FUNDING PROVIDES:Provision of parenting programmes, based ondemand, to include:• Take-Three Parenting Programme• Willow programme• Incredible years

• Challenging years• Strengthening Families Programmes (SFP) forfamilies of children aged 10-14 years• Solihull Programme• Family Links• Early Bird Plus (parents of children with Autismage 5-9)• Come Cook Programme

Provision of ‘1-2-1’ Parenting support to all FFfamilies, to include 4-6hrs 1-2-1 support per weekfor parents of children receiving a YJS. (Target 3out of 5 sessions 60%)

Provision of Parenting ‘Groups’ for FS and FFparents (including YJS) to include:• Polish Group• Friday Group• Willow Support Group• Dads Group


Contact

Service Provider: Wrexham FamilyInformation ServiceNamed Lead(s): Alma Belles

Wrexham Family Information Service,Wrexham Library, Rhosddu Road,Wrexham, LL11 1AUTel. 01978 [email protected]

Expected Outcomes

• Parents / young people have succeeded ingetting and keeping a place on a training /college course.

• Parents / young people have succeeded ingetting and keeping a job

• Parents / young people are more able to accesssupport / facilities / services independently intheir community

• The attachment/ relationship between theparent(s) and the child(ren) has improved


• Children are more happier and can play more,including outdoors

• Children and young people who haveexperienced social isolation due to additionalneeds, etc have been enabled to play, andsocialise

• Unemployed parents / young people are betterprepared for work / have addressed significantbarriers to working (including childcare)

• Parents emotional/ mental well-being hasimproved

• Unemployed parents / young people have amore positive attitude to work / training /education

• Unemployed parents have higher aspirationsfor themselves and their children

• Parents / young people / children feel morepositive about/ part of the community in whichthey live and actively participate in communityactivities

• Children & Young People have improved theirsocial skills

• Children have improved self-help skills (feeding,toileting, self-soothing) and / or independence(responsibility and getting around)


• Parents can access an increasing number ofchildcare settings and respite opportunities forchildren with disabilities (measured throughconfidence levels of practitioners)

3.3 Opening Doors to Opportunity (AssistedChildcare Places, Business Support forChildcare Settings, Opening DoorsEmployment Support and In-work PovertySupport and Outreach)


The Service

The Parenting team offer two services asfollows:

• Service 1 - To provide early interventionparenting support to parents across WrexhamCounty Borough. The service is providedthrough an open referral system and includesthe provision of a range of parenting groups andprogrammes to meet identified need.

• Service 2 – To provide parentingprogrammes, groups, and one to one supportspecifically to parents of young people involvedwith the Youth Justice Service.

Who will Benefit

• Any parent in need of parenting support, whohas children aged 0-18 and who lives inWrexham including those parents withchildren aged 0-4 that are receiving the FlyingStart Service.

• Parents of young people on Youth JusticeService Orders and who access the YouthJustice Service preventative service.

Contact

Service Provider: Parenting SupportNamed Lead(s): Parenting team

Family Centre, Dean Road, Wrexham, LL13 9EFTel. no. 01978 [email protected]

Project Four

Family, Parenting and Tenancy Support

Expected Outcomes

• Parents have a better understanding of thenormal stages of child development andparental expectations of the child are moreappropriate

• Parents are better able to establishappropriate and effective routines andboundaries to support their children’sdevelopment

• Parents are more positive, confident andconsistent in their parenting ability and have amore positive approach to being a parent


• Parents feel they have a more positiverelationship with their child and canunderstand their child’s emotions

• Parents feel more able to play with theirchildren and enjoy spending time with theirchildren in order to meet theirdevelopmental needs

• Parents feel they have more empathy andunderstanding about their children

• Parents feel more in control and feelparenting is more positive and confident

• Parents are able to instill appropriatelyboundaries and manage challengingbehaviour in an appropriate way

• Parents are more able to cope with pressure• Parents have an improved level of self

acceptance• Parents feel able to learn and develop their

parenting knowledge and skills

4.1 Parenting Support


The Service

DOMESTIC ABUSE -.This service will provideone to one therapeutic intervention and supportfor children. This service will also run theFreedom Programme bi annually for womenwho are victims of Domestic Abuse.

SUBSTANCE MISUSE – The service aims tosupport children and enhance resilience using anumber of approaches which include group,individual and family unit work. Work isundertaken with parents to actively encouragechange and provide support and signposting toother specialist services. Practitioners within theservice also act as advocates, making sure thewishes and needs of children are heard.

Who will Benefit

• DOMESTIC ABUSE - The service is forwomen who have suffered domestic abuseand who have children

• SUBSTANCE MISUSE - The service isprovided for families where signifcantsubstance misuse has impacted on the lives ofchildren (0-11yrs) Referrals are submitted viathe statuatory child care team and TheCommunity Substance Misuse Team

Contact

Service Provider: Family CentresNamed Lead(s): Lyn Millen

Dean Road Family Centre, Rhosesni,Wrexham, LL13 9EFTel. 01978 [email protected]/

Project Four

Family, Parenting and Tenancy Support

Expected Outcomes

• Parents have improved their understanding ofchildren’s safety and the home is a safer placefor the child

• Parenting is more positive, confident andconsistent/ parents have a more positiveapproach to (enjoy more) being a parent



• Young people/ children have higheraspirations for themselves

• Parents/ young people/ children feel morepositive about/ part of the community inwhich they live and actively participate incommunity activities

• Children/ young people have increased theirself-esteem/ emotional resilience

4.2 Domestic Abuse and SubstanceMisuse Intensive Family Support


The Service

To provide a holistic tenancy support forvulnerable young parents aged 16 – 25, living insocial housing or in the private rented sector,who would not be able to receive tenancysupport though any other service, and to enablethem to obtain and keep appropriate housingfor them and their children.The service aims to support young parents tobecome independent through advice andguidance and the development of skills andconfidence in maintaining tenancies; budgetingand money management, home managementand safety, parenting, accessing other supportservices when needed.

Expected Outcomes

• Parents / young people are more competent/ confident in running the home

• Families have the skills to sustain theirtenancies and are less likely to breach theirtenancy agreement

• Families are living in housing which is moreappropriate and secure

• Parents emotional/ mental well being hasimproved

Who will Benefit

• Parents aged 16-25 and their children andalso pregnant mothers after 24 weeks ofpregnancy. Children and families with riskfactors are given priority and this is describedin Home-Start CBW’s documentation as ahierarchy of needs

Contact

Service Provider: HomestartNamed Lead(s): Pam Hoyle

The Salvation Army, Garden Road, Rhosddu,Wrexham, LL11 2NUTel. 01978 [email protected]

Project Four

Family, Parenting and Tenancy Support4.3 Tenancy Support for Young Parents


The Service

The service will provide a programme ofemotional and practical volunteer support to 14vulnerable families at any one time, who have(children) at least one child aged 5-11 within thehome and who are vulnerable / low incomefamilies in need of support, particularly thoseliving in areas of deprivation or rural isolation.The service includes supporting parents toaccess support with housing, benefits andbudgeting, parenting, health and wellbeing,home management and safety and will providesome respite for parents by working withchildren and taking them out and will supportparents to develop their training and skills inorder to improve their employability.

Who will Benefit

• Wrexham Families who have (children) atleast one child aged 5 -11 and who areexperiencing a particular time of stress

Contact

Service Provider: Family Friends for5’s to 11’sNamed Lead(s): Mary Roblin

The Salvation Army, Garden Road, Rhosddu,Wrexham, LL11 2NUTel. 01978 [email protected]

Project Four

Family, Parenting and Tenancy Support'

Expected Outcomes

• Parenting is more positive, confident andconsistent / parents have a more positiveapproach to (enjoy more) being a parent

• Parents / young people have improvedrelationships with significant peers Childrenhave the opportunity to enjoy a greatervariety of stimulating experiences


• Children and young people who haveexperienced social isolation due to caringresponsibilities, ethnicity, additional needs, etchave been enabled to attend school, play,learn and socialise


4.4 Family Support for vulnerable families


The Service

The service aims to provide accessible, effectiveand timely interventions for children youngpeople and families, in receipt of a TAC service,who are experiencing poor emotional healthand wellbeing. Through evidence basedinterventions the service will promoteemotional resilience and enable families todevelop skills in developing and implementingsustainable solutions.

Expected Outcomes


• Parents emotional/ mental well-being isimproved

• Emotional resilience within children andyoung people and their families is promoted.

• Problem solving skills of families and ability todevelop and implement solutions isenhanced.

• Families receive appropriate services at theearliest opportunity to prevent their needsescalating to a higher levelWho will Benefit

• Children and young people (aged 0 – 25years, and their families across WrexhamCounty Borough who are involved with theTAC Support Team where the need has beenidentified

Contact

Service Provider: Action for ChildrenNamed Lead(s): Helen Edwards

TAC Support Team, 2nd Floor,Lambpit Street, Wrexham, LL11 1ARTel. 01978 295000/ [email protected]

Project Four

Family, Parenting and Tenancy Support4.5 Emotional Wellbeing Support forChildren, Young People and theirFamilies accessing TAC


The Service

This service is to enable disabled young peopleaged 14 – 25 to improve their confidence andtheir ability to access leisure, recreational andcultural activities independently. The service willenable 14 young people from Wrexham, at anyone time, to access up to 4 hours per week ofactivities.

Expected Outcomes

• Children & Young People have improvedtheir social skills

• Children have improved self-help skills and/or independence (responsibility and gettingaround)


• Parents/ young people are more able toaccess support/ facilities/ servicesindependently in their community

• Children/ young people have increased theirself-esteem/ emotional resilience

• The family’s quality of life has been improved

Who will Benefit

• The service is for young people agedbetween 14 – 25 years with disabilities whowish to partake in mainstream leisureopportunities but need support to do so Contact

Service Provider: DynamicNamed Lead(s): Carol Gardner

Dynamic, Bradbury House,23 Salisbury Road, Wrexham, LL13 7ASTel. 01978 [email protected]

Project Five

Disability Strand5.1 Interact – Integrated Activities


The Service

• The provision of supported access tochildcare through a childcare brokerageservice for families of children with disabilitiesin Wrexham and Flintshire;

• The provision of a specialist informationservice about other services available tosupport families of children with disabilities inWrexham;

• The provision of a range of training coursesfocussing on disability awareness in order toraise knowledge, skills and confidence amongEarly Years and Childcare workers in order to:• Improve the quality of childcare provisionfor children with disabilities• Increase the number childcare settings ableto meet the needs of children with disabilities• Improve the confidence of childcarepractitioners in offering childcare places forchildren with disabilities

Who will Benefit

• Parents of children and young people withdisabilities aged 0 – 19 living in Wrexham.

• Early Years and Childcare workers working inWrexham, with places offered toneighbouring authorities, if needed, to makecourses viable and to support joint working.

Contact

Service Provider: Wrexham FamilyInformation ServiceNamed Lead(s): Alma Belles /Rebekah Jackson

Wrexham Library, Rhosddu Road, Wrexham,Ll11 1AUTel. 01978 [email protected] /[email protected]

Project Five

Disability Strand5.2 Childcare Brokerage and DisabilityAwareness Training

Expected Outcomes

• Children and young people who haveexperienced social isolation due to caringresponsibilities, ethnicity, additional needs etchave been enabled to play, attend school,learn and socialise

• Unemployed parents/ young people are betterprepared for work/ have addressed significantbarriers to working (including childcare)

• Parents/ young people are more able to accesssupport/ facilities/ services independently intheir community

• Family’s quality of life has been improved• Parents where there has been a reduction in

levels of parental stress• Parents can access an increasing number of

childcare settings and respite opportunities forchildren with disabilities

• Parents of disabled children who say they areusing more childcare now that 3 years ago

• Settings whose staff attended training who say thatthey are now able to offer childcare places forchildren with disabilities as a result of this service

• Increase in number of places available for childrenwith disabilities (annual childcare survey (July)) Thismeasure is reported with acknowledgment thatchildcare providers in Wrexham do not currentlyear mark specific places for children with disabilitiesand therefore aims to show the direction of travelonly in respect to the number of places that maybe available.

• Of parents of disabled children who say thatusing childcare enables them to access workand / or training


The Service

This service will offer flexible home based shortbreaks for disabled children, young people andtheir families. It will provide a range of home-based, targeted support to children, youngpeople and their families delivered by approvedand trained support workers.

This service will also offer flexible sessionswhere the child or young person (together withtheir siblings, as appropriate) will be supportedat home or out and about to allow parents /carers to pursue training, other activities,employment or for time out.

Who will Benefit

• This service will be provided to disabledchildren and young people and their familiesliving in Wrexham County Borough. To beeligible to receive the service children mustbe aged between 4-18 years of age and be inreceipt of middle or higher DLA carecomponent and not be receiving directpayments

Contact

Service Provider: Core AssetsNamed Lead(s): Hefin Daniels

Unit N, Bryn Business Centre, Bryn Lane,Wrexham, LL13 9UTTel. 01978 [email protected]

Project Five

Disability Strand

Expected Outcomes

• The family’s quality of life has been improved• Parents have been enabled to pursue their

own hobbies and interests• Parents can access an increasing number of

childcare settings and respite opportunities• Children have the opportunity to enjoy a

greater variety of stimulating experiences

5.3 Short Breaks for Carers: SittingServices and Sessional SupportProgramme


The Service

A leisure referral scheme, providingopportunities for engagement in sportingactivities, for disabled children and youngpeople.

The service aims to give opportunities fordisabled children and young people with a viewto improving integration into mainstreamactivities where appropriate. A range of physicalleisure activities will be provided such as JuniorGym, Swimming, yoga, Jujitsu etc. The firstthree weeks of courses offered are freefollowing which there is an expectation thatparents contribute £2.50 per week/session.

Expected Outcomes




• The family’s quality of life has been improved• Parents can access an increasing number of

childcare settings and respite opportunities forchildren with disabilities

Who will Benefit

• Children between the age of 8 to 16 willbenefit from physical activity and the socialaspect of integrating with people their ownage

• Parents will also benefit as they will seechanges in their child over a length of time ofthem attending the sessions

Contact

Service Provider: CWD SportsDevelopmentNamed Lead(s): Myra Redman

Waterworld Leisure and Activity Centre,Bodhyfrd, Wrexham, LL13 8DHTel. 01978 [email protected]

Project Five

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Documents

DIRECTORYOFSERVICES families putting first inWrexham · 1. Introduction – what is families first? page 3 2. Families First programme - key outcomes page 5 3. What level of need