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RYAN M. DAY 918-409-9941
174 E.57th St., Tulsa, Ok [email protected]
PROFESSIONAL PROFILE
Experienced, people focused, efficient and reliable restaurant management professional with 17 years of management experience which includes multi-unit management. Excellent interpersonal, digital communication and conflict resolution skills, which translates into low turnover and increased sales. Core strengths include:
• Multiple Unit Management • Turnover Management • Teambuilding & Training• Budget/P&L Creation • Guest Relations • Human Resources• Turnaround Management • Organization & Time Management • Profit & Growth Strategies• Restaurant Openings • Leadership Development
PROFESSIONAL EXPERIENCE
Director of Operations 2012 – 2014Downtown Q | Tulsa, OK
• Hired Management and Team members. Responsible for all training and development.• Formulate Profit and Loss (P&L) statements and budgets.• Author standard operational procedures for hiring, training and inventory management.• Develop new menus, pricing and layout.• Multi-Unit Management• Streamline systems, operations and consistency for multiple concepts.
General Manager 2009 – 2011Buffalo Wild Wings | Tulsa, OK
• Recognized for consistently being a top performer for food costs and controllable expenses.• Focused on recruitment, development and training of team members into leadership positions, several of which
are current General Managers/Multi-unit Managers.• 4 million dollar location• Maintained the lowest turnover in the company.
Director of Operations 2005 – 2008Don Pablo’s | Oklahoma
• Created budgets for seven restaurants.• Multi-Unit management • Managed large repair and maintenance project for several restaurants.• Lowered food costs by 1.5% and labor cost by 4.5% within a month of obtaining position.• Created consistency among units in regards to pricing, inventory, and service.
Assistant General Manager 2001 – 2005Applebee’s | Muskogee, OK
• Increased sales by 26% for the year, while maintaining controllable expenses under budget upon being given the responsibility of an existing poor performing restaurant.
General Manager 1997 – 2001Bourbon St. Café | Bolingbrook, IL
• Led a team in the opening and development of a new restaurant concept. • Created a new bar menu resulting in a 50% increase in total alcohol sales within the first full month of use.
EDUCATION
Bachelor of Science in Business Management Anticipated Graduation Date: May, 2015Western Governors University | Salt Lake City, UT
TECHNICAL SKILLS
Excel • Aloha • Micros • Menulink • Decision Logic • ServSafe
