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Today’s speakers
Grainne ShaughnessyProduct Marketing lead, UKI
Grainne Shaughnessy is the Product Marketing Lead for HR and Payroll at Sage, where she
researches, develops and writes resources for the HR space. With several years’ experience in
SaaS technology, she loves learning and sharing knowledge about all things tech and is excited by
innovation disrupting everyday lives.
Sven Elbert Senior Analyst HCM and Talent, Fosway Group
Sven Elbert is a Senior Analyst in the HCM and Talent practice for Fosway Group, focused primarily
on Cloud HR, talent management and talent acquisition. His career in the HR industry spans two
decades, with the practical levels experience and expertise that give Fosway’s analysts a unique
position in the market. Sven’s role includes gathering up-to-the-minute insights from corporate HR
buyers, vendors and investors, and distilling these into Fosway’s ongoing research agenda.
Sep 2021 3© Copyright Fosway Group Limited. All Rights Reserved.
Digitising HR in the New World of Work Sven Elbert, Senior Analyst/ [email protected] / @sven_elbert @Fosway
Sep 2021 4© Copyright Fosway Group Limited. All Rights Reserved.
Europe’s #1 HR Industry Analyst
Founded 1996
In-depth corporate research on
Next Gen HR, Talent and Learning
Analyst & advisory services to
European & International HQ
multi-nationals and corporates
Independent vendor research and
EMEA market commentary
Sep 2021 5© Copyright Fosway Group Limited. All Rights Reserved.
The emerging trends in HR – what’s hot and what’s not in 2021
What HR leaders should be getting from their HR tech to emerge successfully
Why HR needs to work with IT, procurement and finance to get the most from their
investment
The benefits HR tech can offer employees and the wider business
Sep 2021 6© Copyright Fosway Group Limited. All Rights Reserved.
The emerging trends in HR –what’s hot and
what’s not in 2021
Sep 2021 7© Copyright Fosway Group Limited. All Rights Reserved.
Currently, what are your top business challenges?
Increasing organisational performance & profitability
Overcoming the impact of the COVID-19 pandemic
Reducing operation cost
Increasing business agility
Improving customer satisfaction & service quality
Poll Question
Sep 2021 8© Copyright Fosway Group Limited. All Rights Reserved.
Source: HR Realities 2020/2021, Fosway Group.
Currently, what are your organisation’s most significant business challenges?
=
=
Sep 2021 9© Copyright Fosway Group Limited. All Rights Reserved.
Source: HR Realities 2020/2021, Fosway Group.
Sep 2021 10© Copyright Fosway Group Limited. All Rights Reserved.
What are your top priorities as an HR organisation?
Facilitating the
digital
transformation
of the workforce
Being a learning
organisation
Improving
employee
engagement
Better
leadership &
management
Adopting next
generation HR
approaches
37% 37% 31% 30% 29%
Source: HR Realities 2020/2021, Fosway Group.
The Top 5
Sep 2021 11© Copyright Fosway Group Limited. All Rights Reserved.
What are the most important measures of success that have been defined for your HR strategy?
Employee
engagement &
advocacy
More diverse
workforce
Strong internal
talent pipeline
Digital-ready
cultureBe an employer
of choice
56% 52% 37% 30% 29%
Source: HR Realities 2020/2021, Fosway Group.
The Top 5
Sep 2021 12© Copyright Fosway Group Limited. All Rights Reserved.
Which of the following systems are your highest priority for disruption over the next 12 months?
Skills &
Competencies
HR Intelligence &
Analytics
Recruiting/
Talent Acquisition
Continuous
Performance
Management
Learning & Talent
Development
42% 38% 34% 33% 27%
Source: HR Realities 2020/2021, Fosway Group.
The Top 5
Sep 2021 13© Copyright Fosway Group Limited. All Rights Reserved.
How standardised are the HR systems in your organisation?
Source: HR Realities 2020/2021, Fosway Group.
Sep 2021 14© Copyright Fosway Group Limited. All Rights Reserved.
How has the COVID-19 crisis affected the
importance of consolidating your HR
systems into a single suite?
Source: HR Realities 2020/2021, Fosway Group.
Sep 2021 15© Copyright Fosway Group Limited. All Rights Reserved.
But: Always think of HR as an ecosystem, never as one system only
• People Operations & Management
• Talent & People Success
• Enterprise context• Employee Experience
• People Analytics
• Intelligence
• Integrations
Fosway HCM Modell
People
Skills
Workforce
Service Delivery
Recruiting &
Onboarding
Learning &
Development
Career, Mobility
& Marketplace
Engagement &
Wellbeing
Performance
& Feedback
Reward &
Recognition
Employee Experience
People Analytics
Integration
Intelligence
Fosway
HCM
Model
Organisation
Payroll
Sep 2021 16© Copyright Fosway Group Limited. All Rights Reserved.
Make better HR buying decisions faster …
www.fosway.com @fosway +44(0)20 7917 1870
Europe’s #1 HR Industry Analyst
© 2020 The Sage Group plc or its licensors. All rights reserved.
“Before the pandemic, most companies
had multi-year programs to drive HR tech,
culture, careers, or other initiatives.
Now, we have to react in hours or days.
We need to build organisations that are
fast, adaptive, and easy to change.”
Josh Bersin, leading HR technology analyst
Scaling the
workforce up and
down, and managing
furlough
Paying their people
accurately and
managing their
welfare
Managing the
wellbeing and
motivation of the
workforce
Reacting to and
staying on top
of regulatory
changes
What HR leaders should be getting from HR tech
Enabling a
connected and
productive remote
workforce
Delivering an
effective employee
communication
strategy
Keeping employees
engaged and
motivated during
uncertain times
Dealing with
unforeseen
employee sickness
and absences
When it’s time to buy a new HR system
60% of HR leaders have experienced an increase in both admin and
strategic tasks since the pandemic, and less than half (45%) feel they’re
fully equipped with the right tools.
Disconnected workforce
Lack of workforce visibility
Difficulty managing your
remote workforce
Low employee engagement
Wasted productivity
Struggling to stay on top of
compliance rules
Admin burdened HR team
Slow to react
POLL QUESTION
Out of these stakeholders, who do you believe is
heavily involved in the purchasing of HR software?
• Procurement team
• Business leader
• Finance leader
• IT leader
• HR leader
Choosing the right HR tech, together
63%
61%
55%
56%
46%
63%
49%
44%
45%
45%
HR leader
IT leader
Finance leader
Business leader
Procurement team
Percentage who think the following internal stakeholders are heavily involvedin the purchase of HR software
HR leaders who think this person is heavily involved
c-suite who think this person is heavily involved
Top priorities for HR and People
leaders today
The pandemic saw HR leaders become more influential. But to meet the demands
of this uncertain future, they must strive to find newer, more agile ways of managing
their people. The right technology is key to supporting HR’s new agenda.
of c-suite executives
now see HR as equal
leadership partners in
the organisation
57%
of HR leaders have
experienced an increase in both
administrative and strategic
tasks since the pandemic hit
60%
of HR leaders want to
invest more in HR
technology and digital
transformation
67%
What HR and People leaders
want in an HR system
To deliver
amazing workforce
experiences
To achieve
complete workforce
visibility
Tech that
benefits
everyone
Boost business
resilience and
flexibility
Increase
workforce and HR
productivity
What IT leaders want in an HR system
Reliable security and
regulatory compliance
Strong and ongoing
customer support model
Powerful integration
and flexibility
Readily available and
real-time data
IT buyer’s checklist
Peer to peer community hub✓
Powerful built-in integration ✓
Accurate payroll integration✓
Intuitive, configurable design ✓
Flexible workflows✓
Robust and secure infrastructure✓
A core centralised HR system ✓
Strong data recovery protocols✓
Multi-factor authentication✓
Sophisticated permissions and profiles✓
Built-in compliance✓
Online customer portal✓
Dedicated customer success manager✓
Ability to raise, view and track support case statuses✓
What finance leaders
want in an HR system
To deliver
amazing workforce
experiences
To achieve
complete workforce
visibilityActionable insights Increased productivity
HR and Payroll
compliance
Total cost of ownership
What CEOs want in an
HR system
To achieve
complete workforce
visibility
Supports investment in
People for competitive
advantage
Data-driven
decision making
Creating a more resilient
workforce
Building company
culture and values
POLL QUESTION
What is holding you back from implementing a HR solution?
• Implementation time
• Budget
• Stakeholders buy in
• Nothing, I’m ready to go!
• Other
1/19/2021 36
The ROI of a multinational cloud HR system
£1.7m+Total benefits over three
years
6 months Generate ROI from an
automation-enabling
system in six months
90 daysGet up and
running with a
system quickly
“Sage People has given the company a
global overview, especially important
given our rate of expansion. We can
now see what’s happening in every
office, which roles are available, and
where we have performance or training
requirements. This information helps
ensure we retain the best people who
can help Expereo grow even more."
“The big achievement has been taking
different rules and regulations for 51
countries and building that into one
consolidated system. Before, we had
multiple methods; now we have one
system with a global process and
localized rules where required."
“The Sage People system definitely
makes it easier for us to grow. When
looking to open our new office in Asia,
it really helped us contact those
employees, assisted with
communications, and helped us build
our company culture out there."
Cecile Van der Hurst
HR Manager
Expereo
Jessica Davies
IT Manager for HR applications
Wescon-Comstor
Eleanor Simmons
HR Business Partner
CRU
The benefits: What HR leaders say
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