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Digitalization of energy market and energy business
Kimmo Alkio
CEO, Tieto
@kalkio
© Tieto Corporation
Tieto Smart Utility
Tieto in the energy market – an overview
#1 – in CRM and Billing for
utilities in the Nordics with
5,3 million points of delivery
40% – More than every 3rd
customer in the Nordics is
managed via a Tieto
application
E.ON
Eidsiva
Ellevio
Energi Steinmark
Fortum
Göteborg Energi
Hafslund
Helsingin Energia
Selected customers
JE-Siirto
Järvi-Suomen Energia
Kuopion Energia
Kymenlaakson Sähkö
Latvenergo
Nordic Green Energy
PKS Sähkönsiirto
Savon Voima Verkko
1.000.000 – We contributed
to the roll-out of >1 million
Smart Meters
3.500.000 – We enable
efficiency and automation to
3.5 million metering points
Skagerak
Suur-Savon Sähkö
Turku Energia
Vattenfall
130.000.000 – Utility EDI
transaction messages
delivered per year
Infastructureand application management
DistributionRetail
Dynamic digitalization
Globalisation Regulation Price competitiveness Consumerization Population growth
Aging population Urbanisation Resource nexus
Customerexpectations
Innovationsand disruptions
Technologyacceleration
World of
ecosystems
Everything
as a service
Internet of
Everything
Customer expectations fuel the disruptionCustomers demand new services faster and faster
Ubiquitous 24/7
Self-service
Trust
Decentralization
Personalized
Experiences
© Tieto Corporation
Key drivers and disruptive technologies
SDN
OpenDaylight
OpenStack
Docker Blockchain
REST
Spark
NoSQL
Cost of Processing
60xOver last 10 years
Cost of Bandwidth
40xOver last 10 years
Cost of Sensors
50%
Cost of Data
3D printing Biometrics Nanotechnology Cryptography
Technology evolution
More devices
More storage
More network bandwidth
More computing powerOver last 10 years Over last 10 years
1000x
Hadoop
Digitalization technology trends
Technology
evolution
Faster
Smaller
Cheaper
Smarter
Realtime
Networked
Data centric
PredictiveRobotics
© Tieto Corporation
Inte
rnal
E-Learning
Virtual Reality
Real time Retail
Smart health monitoring homes
Ecosystems driving competitivenessIndustries are merging
Media
Personalization & Customer Experience
Rise of On Demand
Energy utilities
Distributed Generation
Regulation & subsidies
Smart Grids Changing
customer demand (control)
Telecoms Smart HomeSmart Traffic
Domotics / Home Automation
Customer Experience
Entry to new industries
Next generation
retail
Value added services
Digital health management
On demand manufacturing
Digital supply networks
Digital public services
FinancialServices
Digital trust
Optimization through IT
Retail &Wholesale
New entrants
Growing importance of
customer experience
Knowledge management
Masscustomization
Manufac-turing
On demandeconomy
(incl. 3D printing)
Sustainable production
Factory of the future
Optimization
M2M /Industrialinternet
Competition from East
Forest
Structural changes in
demand
Digital payments
Cyber security
Increasingconsumerinfluence
3D printing
On demand economy
Autonomous logistics
Consolidationand optimization
Informed patient
customers
Healthcare & Welfare
Aging population
Internet ofeverything
Publicsector
Stronger citizen influence
Open public data uptake
Digitalidentification
Shrinking tax payer base
Logistics
Industry
Industry driver
Key opportunity
© Tieto Corporation
Tieto – Value for Life in Energy
8
Cross Nordic systems running in three
different countries in Scandinavia for
retailers and DSOs
Enter the Hub Era
• Data Hub compliant
• Regulatory guaranteed
• Pay per usage
Supplier Centric
Model
Deep understanding of
the energy value chain
Explore New Opportunities
• Micro production billing
• Smart Office and Smart House concepts
• Predictive analytics
Domotics and
Microproduction
Customer Experience Management
(CEM) competence center
Customer Journey
• Full lifecycle management of digital
customership
• Wide range of consumer services
• Mobility
• Security
Customer
Centricity
© Tieto Corporation
Leaders as transformation drivers
9
Recognize the
change potential
Future-oriented mindset
and vision
Facilitate digital transformation
– even proof of concept
Leverage technology to
enhance customer-first mindset
Strive for partnerships and
collaborations in ecosystems
Seek completely new business
opportunities while constantly securing
customer service satisfaction and efficiency of
the operations e.g. via automation
Inte
rnal