Digital Transformation @ Vodafone C3 - Confidential 2 Digital Transformation @ Vodafone Digital Skills

  • View
    2

  • Download
    0

Embed Size (px)

Text of Digital Transformation @ Vodafone C3 - Confidential 2 Digital Transformation @ Vodafone Digital...

  • C2 General

    Digital Transformation @ Vodafone November 2019

  • C2 General

    C3 - Confidential

    2

    Digital Transformation @ Vodafone

    Digital Skills

    Customer Digital

    Experience

    Ways of Working

    CULTURE

  • C2 General

    C3 - Confidential

    3

    Digital Transformation @ Vodafone

    Digital Skills

    Customer Digital

    Experience

    Ways of Working

    CULTURE

  • Digital Natives

  • C2 General5

    • E2E DIGITAL EXPERIENCE

    • OMNICHANNEL EXPERIENCE

    • PERSONALIZATION / RECOMMENDATION

    • “UAUU” EXPERIENCE

    • “THERE IS SOMETHING NEW”

    Customer Digital Experience

  • C2 General

    C3 - Confidential

    6

    Digital Transformation @ Vodafone

    Digital Skills

    Customer Digital

    Experience

    Ways of Working

    CULTURE

  • C2 General7

    PEOPLE DEVELOPMENT OPPORTUNITY

    Digital Skills – Building New Capabilities

  • C2 General

    C3 - Confidential

    8

    Digital Transformation @ Vodafone

    Digital Skills

    Customer Digital

    Experience

    Ways of Working

    CULTURE

  • C2 General

    9 21 December 2019

  • C2 General

    10 21 December 2019

  • C2 General

    11

    What is Agile?

  • 12 C2 GeneralC2 General

    Business and

    Journey Tribes

    Digital Channels

    Tribe

    Digital Engineering

    Tribe

    Digital Channels

    Digital Engineering

    Marketing Base Growth Care

    Journey definiton

    Assisted and non assisted

    channels, with an

    Omnichannel approach

    Enablers to Support all

    Tribes

    Digital Subscription

    Mobile CVM

    Web 1 Web 2 MVA10MVA MVD (EBU)

    Digital Retail

    Telemkt eShop

    Omnicha nnel

    DxL (DDS)

    Assisted Channel I

    DxL Micro

    Services

    Assisted Channel

    II

    * To be discussed

    Automati on

    Digitize

    Digital Squads

  • C2 General

    13

    Detailed demos presentation at standsSpeed demos at Central Stage

    Digital Summits (Sprint Reviews)

  • C2 General

    BACKUP