IDG Communications, Inc.

DIGITAL MATURITY MATRIX

Nicola Dorling: Chair of the BoardPeter Nevin: Member of the Board

CIO Executive Council

DIGITAL MATURITY MATRIX

cioec-team@idg.com.au

www.cioexcutivecouncil.com.au

I

GD

PIndustry

4.0

Cyber physical Systems, IOT,AI,

networks

Industry3.0

Automation,computers and

electronics

1960s

Industry2.0

Mass productionand electricity

1870s

Industry1.0

Mechanisation, Steam &water power

1780s

4th Industrial Revolution

YouAre

Here

Understand the

clients business

and their needs

and wants

Harness Data to drive business

insights for clients

Use data to predict outcomes

intelligently

Data, Analytics

Customer

Experience

Interoperable &

Innovative Technology

Integrating innovative

Digital technology to create

an interoperable business

fuelled by data

So how will you chase Digital through Transformation?

DIGITAL ITMATURITY MATRIX

Digital Leadership

Digital

Leadership-

Delivering the

art of the

possible

Think Differently

Act Differently

React Differently

Delivering solutions

through all channels

to market

Think Differently Act Differently React Differently

Conceptualise the virtual art of the possible

Adapt to constantly shifting power and influence

Tolerate risk and ambiguity

Handle complexity Collaborate with many different teams

Showing resilience in the face of constant change

Think differently about new ways of working

Work with external and internal work groups in partnership models virtually for shared purpose

Challenge how things are done, focus on the art of the possible

Make decisions quickly without all the information

Invest energy fail quick , fail fast, try again

Have the confidence to take the lead to drive the organisational change

Behaviours TransformingImprovingOperating

Dig

ital

Fo

cus

•Passive web site•Limited IT support

for sales/marketing•Multiple DBs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc•Functional Support

systems

•Reliable, Robust Secure, basic IT•Good vendor Mgnt• IT Project Mgnt

limited to BAU

•Monetised data•Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system•Basic AI•BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable•Partially cloud based•Outsourced services•Operational PMO

•Multi Cloud •Dev Ops • IOT•Micro Services• IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes• Continuous delivery

BusinessOutcomes

Digital IT Maturity

DIGITAL ITMATURITY MATRIX

Behaviours

TransformingImprovingOperating

Dig

ital

Fo

cus

•Passive web site•Limited IT support

for sales/marketing•Multiple DBs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc•Functional Support

systems

•Reliable, Robust Secure, basic IT•Good vendor Mgnt• IT Project Mgnt

limited to BAU

•Monetised data•Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system•Basic AI•BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable•Partially cloud based•Outsourced services•Operational PMO

•Multi Cloud •Dev Ops • IOT•Micro Services• IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes• Continuous delivery

BusinessOutcomes

• Productivity applications are functional

• Poor responsiveness to changes in process requirements, scope and scale

•Productivity apps functional.•Poor resp to

changes in process req’s, scope & scale.

•Highly responsive and adaptable basic IT systems

• Highly responsive and adaptable basic IT systems

DIGITAL ITMATURITY MATRIX

•Cust Interaction mostly manual.•Sales, marketing &

servicing manual.•Passive online.

•Frictionless custengagement. •Digital Products•Highly responsive

business model.

•Highly adaptable supply side business processes within existing business model.

•Supply side business processes meet current business requirements •Time consuming

reporting

•Good Cust experience •Optimised & efficient

demand side business processes•Active online presence

•Support for changes to business scale. •Slow responsiveness

to changes in process requirements & scope.

• Frictionless, Hyper- personalised customer engagement.

• Digital Products• Highly responsive business

model underpinned by digital systems.

•Effective & efficient supply side business processes• Integrated supply

chain and dist.

• Customer interaction mostly manual

• Sales, marketing & customer servicing functions have little or no automation

• Passive online presence.

• Support for changes to business scale.

• Slow responsiveness to changes in process requirements & scope

• Supply side business processes meet current business requirements

• Time consuming reporting

• Effective & efficient supply side business processes

• Integrated supply chain and distribution.

• Highly adaptable supply side business processes within existing business model.

• Good Cust experience • Optimised & efficient

demand side business processes

• Active online presence

TransformingImprovingOperating

•Passive web site•Limited IT support

for sales/marketing•Multiple DBs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc•Functional Support

systems

•Reliable, Robust Secure, basic IT•Good vendor Mgnt• IT Project Mgnt

limited to BAU

•Monetised data•Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system•Basic AI•BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable•Partially cloud based•Outsourced services•Operational PMO

•Multi Cloud •Dev Ops • IOT•Micro Services• IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes• Continuous delivery

Skills & Competencies

•Market knowledge•Sales and marketing•Corporate governance

and leadership

•Commercial orientation• Industry Knowledge•Executive leadership

•Functional Technology Knowledge•Team leadership

TransformingImprovingOperating

for sales/marketing•Multiple DBs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc•Functional Support

systems

•Reliable, Robust Secure, basic IT•Good vendor Mgnt• IT Project Mgnt

limited to BAU

systems •Customer & Market

BI analytic systems

•Basic AI•BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable•Partially cloud based•Outsourced services•Operational PMO

•Multi Cloud •Dev Ops • IOT•Micro Services• IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes• Continuous delivery

•Market knowledge•Sales and marketing•Corporate governance

and leadership

•Commercial orientation• Industry Knowledge•Executive leadership

•Functional Technology Knowledge•Team leadership

•Financial Mgmt. •Vendor Mgmt.•Results

orientation

•Collaboration & Influence•Strategic vision• Inquisitiveness

•Agility• Innovation•Change Leadership•Creativity•Complexity Mgmt.

Skills & Competencies

Behaviours

TransformingImprovingOperating

Dig

ital

Fo

cus

•Passive web site•Limited IT support

for sales/marketing•Multiple DBs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc•Functional Support

systems

•Reliable, Robust Secure, basic IT•Good vendor Mgnt• IT Project Mgnt

limited to BAU

•Monetised data•Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system•Basic AI•BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable•Partially cloud based•Outsourced services•Operational PMO

•Multi Cloud •Dev Ops • IOT•Micro Services• IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes• Continuous delivery

Value

Cost Reduction Value Creation

Val

ue

Cre

atio

n

Co

st R

edu

ctio

n

Behaviours

TransformingImprovingOperating

Dig

ital

Fo

cus

•Passive web site•Limited IT support

for sales/marketing•Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc•Functional Support

systems

•Reliable, Robust Secure, basic IT•Good vendor Mgnt• IT Project Mgnt

limited to BAU

•Monetised data•Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system•Basic AI•BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable•Partially cloud based•Outsourced services•Operational PMO

•Multi Cloud •Dev Ops • IOT•Micro Services• IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes• Continuous delivery

DIGITAL ITMATURITY MATRIX

TransformingImprovingOperating

Dig

ital

Fo

cus

•Passive web site•Limited IT support

for sales/marketing•Multiple DBs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc•Functional Support

systems

•Reliable, Robust Secure, basic IT•Good vendor Mgnt• IT Project Mgnt

limited to BAU

•Monetised data•Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system•Basic AI•BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable•Partially cloud based•Outsourced services•Operational PMO

•Multi Cloud •Dev Ops • IOT•Micro Services• IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes• Continuous delivery

DIGITAL ITMATURITY MATRIX

Behaviours

Two Speed

IT/Digital

FatalOverlap

FatalGap

Behaviours

TransformingImprovingOperating

Dig

ital

Fo

cus

•Passive web site•Limited IT support

for sales/marketing•Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc•Functional Support

systems

•Reliable, Robust Secure, basic IT•Good vendor Mgnt• IT Project Mgnt

limited to BAU

•Monetised data•Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system•Basic AI•BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable•Partially cloud based•Outsourced services•Operational PMO

•Multi Cloud •Dev Ops • IOT•Micro Services• IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes• Continuous delivery

Before

These Must be in place

Digital Transformation

These Should be in place

Behaviours

TransformingImprovingOperating

Dig

ital

Fo

cus

•Passive web site•Limited IT support

for sales/marketing•Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc•Functional Support

systems

•Reliable, Robust Secure, basic IT•Good vendor Mgnt• IT Project Mgnt

limited to BAU

•Monetised data•Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system•Basic AI•BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable•Partially cloud based•Outsourced services•Operational PMO

•Multi Cloud •Dev Ops • IOT•Micro Services• IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes• Continuous delivery

DIGITAL ITMATURITY MATRIX

CareerPaths

1.

Behaviours

TransformingImprovingOperating

Dig

ital

Fo

cus

•Passive web site•Limited IT support

for sales/marketing•Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc•Functional Support

systems

•Reliable, Robust Secure, basic IT•Good vendor Mgnt• IT Project Mgnt

limited to BAU

•Monetised data•Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system•Basic AI•BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable•Partially cloud based•Outsourced services•Operational PMO

•Multi Cloud •Dev Ops • IOT•Micro Services• IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes• Continuous delivery

DIGITAL ITMATURITY MATRIX

CareerPaths

2.

Behaviours

TransformingImprovingOperating

Dig

ital

Fo

cus

•Passive web site•Limited IT support

for sales/marketing•Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc•Functional Support

systems

•Reliable, Robust Secure, basic IT•Good vendor Mgnt• IT Project Mgnt

limited to BAU

•Monetised data•Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system•Basic AI•BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable•Partially cloud based•Outsourced services•Operational PMO

•Multi Cloud •Dev Ops • IOT•Micro Services• IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes• Continuous delivery

DIGITAL ITMATURITY MATRIX

CareerSkills

match

DIGITAL ITMATURITY MATRIX

Whoever desires constant successmust change his conduct with the times

Niccolo Machiavelli

IDG Communications, Inc.

THANK YOU!

DIGITAL MATURITY MATRIX

Nicola Dorling & Peter NevinCIO Executive Council