Digital Learning at the Speed of Change

Digital Learning at the Speed of ChangeFebruary 28, 2020

2 © 2020 ASUG Confidential

Who I am

Offering on-demand tools andcontent offerings to supportcustomers in the moment

Providing opportunities to acquireskills and knowledge to ensuresuccessful implementation of newtechnology

Inspiring a continued relationshipwith our customers through deepunderstanding of their technologyand values

Ensuring financial sustainability to ourlearners through the ability to staycurrent with emerging technology

Jesse Bernalà SAP Enable Now ExpertSAP Customer First


Evolving Reality of Enablement


• Slow implementation and ramp-up

• Long innovation cycles

• Major changes with huge intervals in-between

Enablement usually once in a life time upon onboardingand change management – often decoupled fromworkflow

• Fast implementation and ramp-up

• Continuous innovation cycles

• Many small changes on a regular basis

Continuous and integrated change managementrequired, ideally with intelligent user assistance

Year 3Year 2Year 1

Enablement

Implementation

Adoption Adoption

…Q3Q2Q1

UpdateUpdateImplementation

Enablement Enablement Enablement

On-premise Cloud

Upgrade

Enablement

New challenges of enterprise software adoption


Technological change

Accelerating globalization

Shifting demographics

Focus on employee engagement

Driving the need toradically simplifythe business

Usersare changing

the rules

Cloudis changingthe game



1 LinkedIn Learning – 2018 Workplace Learning Report – 2018

2 A New Paradigm For Corporate Training: Learning In The Flow of Work - By Josh Bersin – June 2018

68%

of employees prefer tolearn at work1

58%

of employees prefer tolearn at their own pace1

49%

of employees prefer to learnat the point of need1

Users prefer enablement “in the flow of work”2

Your employees expectations


What is Enable Now


3. Performance support

Microknowledge and process guidancewithin the application

1. Formal training

Traditional, instructor-led trainingsand LMS-based online or

e-learning courses

2. Informal learning

Self-directed learning andsharing of knowledge

What is SAP Enable Now?SAP Enable Now is an end-to-end solution to collaboratively create, manage and deliver all building blocks for theintelligent user assistance:


Supported Learning ModalitiesSAP Enable Now is Platform for Collaborative Authoring including Content Management and the support for FormalLearning, Informal Learning and Performance support.

PerformanceSupport

GuidedProcesses

In-App PushNotifications

Reference Materials

InformalLearning

KnowledgePortal

User-GeneratedContent

Videos

FormalTraining

Courseware forLMS

Classroom training Assessments andQuizzes


Content examples: Tutorials, documentationProcess and task tutorials

Knowledge assessmentDocumentation

E-learning


Paradigm shift: to Intelligent User Assistance

• Learning on stock

• „Once in a lifetime“

• Event based

• Outside of work context

Traditional learning Intelligent User Assistance

• In the flow of work

• Commit to life-long learning

• Continuous enablement

• In the moment of need


Intelligent User Assistance in SAP Solutions

Contextual Help

Embedded Learning

What’s New

§ Descriptive explanations of screenelements directly in-app

§ Resembling traditional F1 help

§ In-app, step-by-step process assistance

§ Useful instructions and information for eachprocess step

§ Getting-started tutorials to empower users

§ Consumable content, either in-app orin the Learning Center

§ Pro-active notifications on new or improved interfaceelements

§ Ideally suited to drive in-app change management

Guided Tours


Demo Web Assistant : Embedded Content


Embedded Enablement Content PortfolioWeb Assistant and Content Status1

Embedded Enablement Content 2

SAP Product Web Assistant Contextual Help3 Guided Tours3 Learning Tutorials Intelligent Cloud ERPE2E process4

ERP and Digital Core

SAP S/4HANA Cloud Available Available Available Available 21 E2E processes

SAP S/4HANA (on premise) Setup by customer Available Available Available Not part of theIntelligent Cloud ERP

CRM and CustomerExperience (C/4HANA)

SAP Marketing Cloud Available Available Not planned Available

SAP Sales Cloud Available (C4C)Not Planned for SAP CPQ

Available Available Available Quote-to-Order(SAPCPQ)

SAP Service Cloud (C4C) Not planned Not planned Not planned Not planned

SAP Commerce Cloud Not planned (tbc) Not planned Not planned Not planned

SAP Customer Data Cloud Not planned (tbc) Not planned Not planned Not planned

HR and PeopleEngagement SAP SuccessFactors Solutions

Setup by customerNot planned for LMS (tbc)Not planned for Jam (tbc)

In progress In progress Available Hire-to-Pay

(1) As of November, 6th 2019(2) click on hyperlink to access content(3) Available on UACP(4) source: Core program P1 matching of E2E processes to Scope Items





Network and SpendManagement

SAP Ariba:Sourcing; Contract Management; Supply Chaincollaboration; Ariba Buying; Ariba Network; DiscountManagement; Supplier Lifecycle & Performance;Supplier Risk modules

In progress Planned Planned Available Invoice-to-PayProcure-to-Invoice

SAP Fieldglass In progress (tbc) Not planned Not planned Not planned Invoice-to-PayProcure-to-Invoice

SAP Concur Planned (tbc) Not planned Not planned Not planned Expense-to-Pay

Analytics

SAP Analytics Cloud Not Planned Not Planned Not Planned Available Financial Planningand Analysis

(BOBJ) Business IntelligenceFiorified BI Launch Pad Available Available Available Not Planned

Data Warehouse Cloud Available Available (beta) Not Planned Not Planned

SAP Predictive Analytics Not Planned (tbc) Not Planned (tbc) Not Planned (tbc) Not Planned

Digital PlatformSAP Cloud Platform Available Available Available In progress Engineer-to-Order

Idea-to-Product

SAP HANA and Databases Not Planned (tbc) Not Planned (tbc) Not Planned(tbc) Not Planned






Digital SupplyChain

Integrated Business Planning (IBP) Available Available Not Planned Available (not in-app)

Digital Manufacturing Cloud (DMC) Available Available Available Available

Intelligent Asset Management (IAM) Available Available Available Not planned Maintain and OperateAssets

Predictive Engineering Insights (PEI) Available Available Not planned Not planned

S/4HANA Extended Warehouse Management (EWM) Available Available Available Not plannedMake-to-OrderMake-to-StockReturn-to-Restock

S/4HANA Plant Maintenance (PM) Available Available Not Planned Not Planned

S/4HANA Manufacturing Extensions (PEO) – OnPremise Only Available Available Not Planned Not Planned Not part of the

Intelligent Cloud ERP

S/4HANA Transportation Management (TM) Available Available Not planned Not planned

Logistics Business Network (LBN):- Freight Collaboration- Global Track and Trace (GTT)- Material Traceability

- Available- Available- Planned

AvailableAvailablePlanned

Not PlannedAvailableNot Planned

Not PlannedNot PlannedNot Planned

Intelligent Product Design (IPD) Planned (Q4 2019) Planned (Q4 2019) Not Planned Not Planned Engineer-to-OrderIdea-to-Product

Product Lifecycle Costing, cloud edition Not Planned ?? Not Planned ?? Not Planned ?? Not Planned ?? Engineer-to-OrderIdea-to-Product



The super blend of enablement

Holistic combination of enablement approaches

Efficient support for users to get their job done

Embedded features and functions within the SAP user interface

Just-in-time delivery of knowledge

User-centric information based on context

Ready-to-use enablement material of high quality by SAP

Customizable content to be adapted to your needs


Free Trail –Web Assistant

https://www.sap.com/products/free-trials.html


S/4HANACloud Trial –Guided Tours

https://www.sap.com/products/s4hana-erp.html


OpenSAPhttps://open.sap.com/dashboard


Key and End UserEnablement Blog

https://blogs.sap.com/2017/03/12/key-and-end-user-enablement/


LearningJourneys

https://help.sap.com

Embedding SAP Enable Now into the Digital World

?

CALMCoPilot

Google Voice

Web Assistant

Augmented Me


• Choice and flexibilityUsers have high expectationsfor extended learning offeringsand delivery options.

• Changing rolesIT, LoBs, and business usersare now driving adoption.

• Continuous learningInnovation drives thecycle of learning.

The evolving reality of enablement in the cloud

Quarterly innovationcycles

Cloudchangingthe game

Userschangingthe rules

Social | Personalized | In-application | Onboarding

Questions?


Thank you.


Jesse BernalSAP Enable Now Expert419.481.3003

Documents

Digital Learning at the Speed of Change