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DIGITAL ENTERPRISE SUCCESS STORIES
How digital leaders use technology to differentiate
2
Automotive .......................................................4
Nissan Europe ........................................................ 4
Volvo ....................................................................... 5
Financial Services .............................................6
Accarda ................................................................... 6
ING .......................................................................... 7
CosmosDirekt ........................................................ 8
Equens .................................................................... 9
Government ....................................................10
Bundesagentur für Arbeit ................................... 10
Ekuhurleni Metropolitan Municipality ................ 11
Georgia Technology Authority ........................... 12
HM Revenue and Customs ................................. 13
IT .....................................................................14
Fujitsu Technology Solutions .............................. 14
Manufacturing .................................................15
CWS-boco ............................................................ 15
Infineon ................................................................. 16
Infoblox ................................................................. 17
Oriflame ................................................................ 18
Royal Philips ......................................................... 19
Schwering & Hasse .............................................. 20
Media & Entertainment ..................................21
Echo Entertainment ............................................. 21
Pharma/Healthcare .........................................22
Alliance Healthcare .............................................. 22
Boehringer Ingelheim GmbH ............................. 23
Kneipp .................................................................. 24
Retail/Wholesale .............................................25
Coca-Cola Enterprises ........................................ 25
Colruyt .................................................................. 26
Groupe Adeo ....................................................... 27
Outerwall .............................................................. 28
Woolworths .......................................................... 29
Science & Research .........................................30
CERN .................................................................... 30
Telecommunications .......................................31
Deutsche Telekom Technischer Service ............. 31
Openreach ........................................................... 32
Swisscom .............................................................. 33
Transportation & Logistics ..............................34
Deutsche Bahn ..................................................... 34
Deutsche Bahn Netz ............................................ 35
Fraport .................................................................. 36
Gist ........................................................................ 37
Royal Dirkzwager ................................................. 38
Wallem .................................................................. 39
Utilities............................................................40
Essent ................................................................... 40
FortisBC ................................................................ 41
WienIT .................................................................. 42
TABLE OF CONTENTS
3
“In the digital age, companies of every size in every industry are redefining their businesses with technology—and they’re achieving remarkable results: closer customer connections, faster processes, increased efficiencies and dramatic cost savings. This booklet is a testament to that. Page after page, you’ll read about organizations going digital with Software AG to gain a true competitive advantage. I am pleased to share their successes with you.”
Read more success stories online at: www.SoftwareAG.com/customers
HOW DIGITAL LEADERSUSE TECHNOLOGY TO DIFFERENTIATE
— Karl-Heinz Streibich | Chief Executive Officer, Software AG
Digital Enterprise Success Stories
4
Nissan Europe wanted to optimize its supply chain process and provide direct access to dealers to order and update
inventory—all while leveraging existing data and logic from Nissan back-end systems. Software AG helped evolve a
mainframe environment into a state-of-the-art SOA-based supply chain. Now critical business information is available in
real time. Online vehicle ordering and inventory availability are automatically routed to back-end systems for processing
and delivery.
Key benefits• Improved vehicle pipeline forecasting
• Enhanced development agility
• Faster response time and better service
• Increased customer satisfaction
• Contributed to an overall vehicle inventory reduction of almost 35 percent within three years
Country: United KingdomIndustry: AutomotiveSolution Set: webMethods Integration
35% INVENTORYREDUCTION IN 3 YEARS
Digital Enterprise Success Stories | Nissan Europe
“We spend less time on the mechanics of integration and can remain more focused on business requirements.”
— Steve Guss | Manager Systems Development, Nissan Europe
AUTOMOTIVE
5
Financial processes run smoothly at AB Volvo’s global operations—thanks to a process-driven SAP management
approach. This premium truck maker shortened lead times for implementing standard SAP processes at 100 locations.
AB Volvo used ARIS and SAP® Solution Manager to build a roll-out kit to streamline process setup. Managers now have
a clear, consistent view of financial processes. What’s more, the company was able to put the brakes on support and
maintenance costs.
Key benefits• Shorter lead times to implement standard SAP processes
• One place to view all documentation
• Savings of 30 percent per roll-out project
• Reduced support and maintenance costs
STREAMLINED ROLL OUTOF SAP® PROCESSES
Digital Enterprise Success Stories | Volvo
“The process-driven SAP management approach increases business understanding and structures all documentation, securing one common view and place. The roll-out track indicates savings of approximately 30 percent per roll-out project.”
— Helen Kylstad | Head of Finance, AB Volvo
Country: Sweden Industry: AutomotiveSolution Set: ARIS Business Process Analysis
AUTOMOTIVE
6
Accarda AG, a leader in loyalty cards with a payment function, stands for high-performance, individualized business
processes. Using ARIS, employees can access all process-related and organizational knowledge through a single
interface. With Software AG Process Performance Manager (PPM), Accarda has a constant overview of any bottlenecks
in processing documents. Viewing a dashboard saves several hundred hours of administrative time and hundreds of
thousands of Swiss francs each year.
Key benefits• Respond immediately to a potential failure to meet client-specific SLAs
• Valuable insights for internal process optimization and customer support, thanks to cross-client process analysis
• Accelerated case processing, thanks to a single point of entry for all process-related and organizational knowledge
Country: SwitzerlandIndustry: Financial ServicesSolution Set: webMethods Operational Intelligence ARIS Business Process Analysis
ONE DASHBOARD,100s OF HOURS SAVED
“Our company has found Software AG PPM to be an outstanding tool for measuring and optimizing processes. I also appreciate the support provided by Software AG in connection with the introduction and ongoing operation of Software AG PPM.”
— Mirko Klages | Head of Processes & Projects & Services, Accarda AG
Digital Enterprise Success Stories | Accarda
FINANCIAL SERVICES
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ING wanted to enhance controls with an automated solution that could monitor for rogue trading activities and market
abuse. The bank had far too much data to analyze and needed to move into data analytics. A proof-of-concept showed
Apama was the right fit with its global, robust, scalable and flexible solution. Software AG also stood out in terms of
turnaround time, responsiveness and ability to adapt. Solution delivery took only three months.
Key benefits• Data analytics monitor across financial markets value chain
• Compliance with complex regulatory requirements
• Incremental approach supports dynamic business needs
• Reduced business risk with market-wide solution
• Automated solution significantly increases business control
REDUCED RISKWITH AUTOMATED CONTROLS
Digital Enterprise Success Stories | ING
“With Software AG, there is a very real understanding of what we are talking about. It is very much a mutual conversation, a common vision of how the technology can move us forward and how we can leverage it for the future.”
— Colin Brooker | Business Manager, ING Commercial Banking Financial Markets
Country: NetherlandsIndustry: Financial ServicesSolution Set: Apama Streaming Analytics Consulting Services
FINANCIAL SERVICES
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The insurance market is highly dynamic and shaped by intense competition, so insurance companies must be able
to adapt processes quickly to changing conditions. Germany’s biggest direct insurer uses Software AG Process
Performance Manager (PPM) for ongoing process improvements. With PPM, CosmosDirekt improves customer
satisfaction by enabling faster case-closing processing. Optimized, transparent core processes are essential to give
employees the best support in their daily work.
Key benefits• Significantly reduced processing times and error rates
• Process costs reduced by 20 percent
• Shorter wait times and greater customer satisfaction increased rates of new contracts
• Contracts completed without need for add-on queries increased by 28 percent
• Complaints declined by 60 percent
20% LESS COST,FASTER CUSTOMER SERVICE
Digital Enterprise Success Stories | CosmosDirekt
“After seeing the cost savings potential from the first projects with ARIS, we used Software AG PPM to monitor, analyze and optimize our core processes from advisory services to product offerings, applications, contracts and claims.”
— Jörg Junges | Process Optimization Expert, CosmosDirekt
Country: GermanyIndustry: Financial ServicesSolution Set: webMethods Operational Intelligence
FINANCIAL SERVICES
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Equens SE is a leading pan-European cards and payments service provider offering services to banks, multinational
corporations and merchants. To differentiate, Equens enhanced transparency in measuring and reporting SLAs. Using
Process Performance Manager (PPM), Equens measures core businesses in a stable way and with minimal intrusion
into the IT infrastructure. Equens also established an activity-based costing approach based on process management
implemented with ARIS to check important key performance indicators of the processes within Equens. Furthermore
the processes, services and part of the IT data within ARIS are used as source of truth for data needed for service
management processes.
Key benefits• Key business SLAs continuously monitored and measured
• Process and service costs transparency enterprise-wide
• Reliable data source to connect company applications
TRANSPARENCY ON SERVICES AND COSTSSOURCE OF TRUTH OF COMPANY APPLICATIONS
Digital Enterprise Success Stories | Equens
“Equens leverages Process Performance Manager to report to clients on compliance/non-compliance with contractually agreed Service Level Agreements.”
— Anke Rombach | Consultant Business Support, Marketing & Sales, Equens SE
Country: Netherlands Industry: Financial ServicesSolution Set: ARIS Business Process Analysis webMethods Operational Intelligence
FINANCIAL SERVICES
10
With more than 100,000 employees, the Bundesagentur für Arbeit is the largest government agency in Germany
and has one of the largest IT landscapes in Germany. Now the agency can rely on a consistent central repository that
uniformly documents all IT systems, applications, components and interfaces. The decentralized, web-based inventory
performed by those responsible for the system ensures that it is always up-to-date.
Key benefits• Central repository for the entire Enterprise Architecture (EA) provides a stable and consolidated data set
• Greater alignment of business and IT
• Relevant information facilitates management decisions to achieve target IT landscape
ONE REPOSITORY FOR ALL IT SYSTEMS
Digital Enterprise Success Stories | Bundesagentur für Arbeit
“Implementing an EA management solution takes endurance, discipline and, therefore, an established and reliable team. Software AG Consulting rounded our team on this project as a competent partner and significantly contributed to the successful realization of the EA management solution.”
— Percy Peter | Manager, EA Management Solution, German Federal Employment Agency
Country: GermanyIndustry: GovernmentSolution Set: Alfabet EA Management Consulting Services
GOVERNMENT
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A process that used to take three months is now done in less than 21 days. For the first time, Ekuhurleni Metropolitan
Municipality can measure how long a process takes, as well as individual steps, can see where errors occur and why—
and take steps to mitigate. Employees are more efficient and can focus on service delivery. Both customer satisfaction
and employee morale have increased greatly.
Key benefits• Approval times reduced from three months to less than 21 days
• Release cycles for new, complex systems reduced from one year to two weeks
• Six times increase in developer productivity
• Service reuse greater than 90 percent
• Enterprise-wide transparency and visibility enables collaboration
70% FASTERAPPROVAL CYCLE
Digital Enterprise Success Stories | Ekuhurleni Metropolitan Municipality
“Software AG has been our valued partner from the beginning. They understood our vision, what we wanted to achieve and that it was not just about the technology. They have played an integral role helping us achieve our vision.”
— Vuyani Zwane | Requirements Management and Solutions Delivery Manager, EMM
Country: South AfricaIndustry: GovernmentSolution Set: webMethods BPM webMethods Integration ARIS Business Process Analysis Adabas & Natural Consulting Services
GOVERNMENT
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Georgia Technology Authority´s mission is to introduce new technology to state agencies to improve business
processes and expand data-sharing opportunities. In the past, agencies were limited by point-to-point, hard-coded
integrations, siloed systems and manual processes that were paper-based and slow. webMethods is now the standard
platform for application integration so agencies can share information securely in real time. ARIS and webMethods are
used to model, automate and optimize business processes.
Key benefits• Existing IT investments preserved—millions of dollars saved
• Connectivity consolidated for 20 agencies and 300+ processes with 24 million data exchanges a month
• Improved decision making and collaboration
• Faster, easier delivery of new services to citizens
300+ PROCESSES NOW CONNECTED
Digital Enterprise Success Stories | Georgia Technology Authority
“We are saving millions of dollars by not having to rip and replace systems. webMethods helps us connect virtually any system or application for faster data sharing. It helps keep state agencies in sync and compliant with standards.”
— Jim McGibeny | Director, Data Sharing Services, Georgia Technology Authority
Country: United StatesIndustry: GovernmentSolution Set: ARIS Business Process Analysis webMethods Integration webMethods BPM
Georgia Technology Authority
GOVERNMENT/PUBLIC SECTOR
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HMRC is committed to making citizens and businesses feel the tax system is simple for them to deal with and applied
even-handedly. By enabling the digital delivery of services, HMRC has both improved customer service and increased
efficiency. For example, online self-assessment tax filing has increased by 250 percent from 2007 to 2012. This rapid
growth of digital services has been supported by Software AG’s technologies and services.
Key benefits• Accepted nearly 445,000 online filings in one day—in one hour, processed 37,460 returns (more than one every six
seconds)
• Received a record 9.5 million self-assessment tax returns in 2012—more than 80 percent filed online
• Achieved €155.75 million (£126 million) in efficiency savings
€155.75 MILLION IN EFFICIENCY SAVINGS
Digital Enterprise Success Stories | HM Revenue and Customs
“We can respond more quickly to change and mask complexity.”
— Terry Hawes | Head of Channels, Information and Customer Management, HMRC
Country: United KingdomIndustry: GovernmentSolution Set: webMethods Integration
GOVERNMENT
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By expanding its investment in Software AG’s webMethods technology, Fujitsu Technology Solutions can adapt faster
to customer needs—a real competitive advantage. The company moved to a single strategic enterprise application
integration platform based on webMethods for all B2B areas (service, sales and suppliers), which simplifies operations
and reduces costs. The solution represents a major milestone in providing continuous premium customer support.
Key benefits• Customers onboarded at 30 percent less effort
• Easy scalability—the system currently handles 7 million documents a month
• Demanding SLAs met consistently
• More than 300 partners and 17 different systems quickly connected
• Far easier to maintain than a proprietary solution
30% FASTERCUSTOMER ONBOARDING
Digital Enterprise Success Stories | Fujitsu Technology Solutions
“We can adapt our IT infrastructure to new business needs, change processes and technologies, all of which enables us to be faster and more agile.”
— Benno Zollner | CIO, Fujitsu Technology Solutions
Country: GermanyIndustry: ITSolution Set: webMethods Integration
IT
15
CWS-boco relies on ARIS to model and document business processes. Looking for a way to gather accurate data
about completed processes, CWS-boco installed Software AG Process Performance Manager (PPM). Software AG PPM
controls several thousand process instances. CWS-boco can measure and analyze completed processes within its SAP®
environments, identify optimization potential and transfer the information to its ARIS-based business process modeling
system.
Key benefits• 17 percent decrease in processing time
• Increased customer satisfaction
• Solution is well accepted by service managers
• Administrative investment of only one hour per month
• Stable and high-performance runtime behavior
ACCURATE ANALYSISOF 1,000s OF PROCESSES
Digital Enterprise Success Stories | CWS-boco
“Working with Software AG, we implemented Software AG PPM very quickly. The solution is ideal for measuring and analyzing operational IT processes. This gives us a reliable basis for continuously improving our service quality.”
— Henning Siemens | Head of New Customer Facilities, CWS-boco
Country: GermanyIndustry: ManufacturingSolution Set: ARIS Business Process Analysis webMethods Operational Intelligence
MANUFACTURING
16
As a semiconductor industry leader, Infineon Technologies needs to be able to effectively manage delivery, compliance
and risks on a worldwide scale. Infineon uses ARIS as the foundation of its central internal control system. This enables
the company to efficiently manage its controls and business processes. Using integrated Governance, Risk and
Compliance (GRC) management also helps support compliance with new regulations.
Key benefits• Reduction of manual tasks saves export control one person-month per year
• Single integrated solution enables synergies, helps reduce risks and increases overall business process quality
• Exceptions are easier identified; changes quickly and flexibly rolled out around the globe
• Risk controls are at the right level of detail and can be incrementally added
GREATER FLEXIBILITY= EASIER COMPLIANCE
Digital Enterprise Success Stories | Infineon
“With ARIS, we have far more flexibility than before, so we can better support the needs of the various business areas across the enterprise.”
— Klaus Weber | Senior Director, Infineon
Country: GermanyIndustry: ManufacturingSolution Set: ARIS GRC Management
MANUFACTURING
17
Infoblox now has better trust in its data. Before using webMethods, important data on customers, part numbers and
sales reps was spread among Salesforce.com® and Oracle®. webMethods opened up the communication channel
between the two systems. Using webMethods Adapters, Infoblox plugged the apps into the webMethods Integration
Server quickly without coding. Now hundreds of transactions are synchronized nightly. Data is also synced from the
cloud-based LMS.
Key benefits• Seamless integration of on-premise applications with Salesforce.com
• One reliable source of information, thanks to synchronized data
• Higher productivity—8.5 hours saved a day by eliminating manual effort
• Greater visibility into personnel and partners qualified to support Infoblox products
• Scalable platform now in place to support future integration projects
THREE SYSTEMS,ALL DATA IN SYNC
Digital Enterprise Success Stories | Infoblox
“No doubt, webMethods is the platform for scaling. Any other solution would limit us to a certain extent.”
— Benny Kirsh | Vice President and CIO, Infoblox
Country: United StatesIndustry: ManufacturingSolution Set: webMethods Integration Consulting Services
MANUFACTURING
18
An average annual growth of 11 percent over the past 20 years and expansion into 40+ countries created challenges
for Oriflame’s Global Shared Services IT Group. Applications had been integrated with local IT landscapes in different
ways, effectively creating silos. The group standardized solution integrations enterprise-wide to increase flexibility and
readiness to adapt to future business demands. Now all integrations use the same technology: webMethods.
Key benefits• Alignment and unification facilitates solution integration consistency
• No customizations for onboarding saves time, money, effort and increases flexibility
• Better information overview for business, operations and supply chain
• Reduced business risk with extensible solution that meets latest technical standards
NO CUSTOMIZATIONS= INCREASED FLEXIBILITY
Digital Enterprise Success Stories | Oriflame
“Integrating BPM and SOA is essential for the success of our solutions and provides a basis for fast, flexible optimization of our business processes.”
— Jaroslav Kratochvil | Global IT Solution Delivery Director, Oriflame
Country: Sweden Industry: ManufacturingSolution Set: webMethods Integration webMethods BPM
MANUFACTURING
19
Digital Enterprise Success Stories | Royal Philips
MANUFACTURING
Philips has embarked on a multi-year transformation called “Accelerate!” to become an agile, process-oriented company
to bring innovations to market faster, decrease business and IT complexity and reduce costs substantially. In March 2014,
Philips reaffirmed ARIS as the platform for business process management. Later Alfabet was added, allowing Philips to
have an “integrated view” of the multiple transformation programs through the Philips Excellence Architecture Reference
Library (PEARL). PEARL sits at the heart of the company, providing a living view of business capabilities, architecture,
program portfolio, costs, applications and the dependencies between them.
Key benefits• Enables an “integrated view” of transformation assets, providing Philips with a central tool critical for fact-based
decision making
• Provides a central cockpit to visualize and manage programs, and assessing costs, risks and impact
• Drives cost reduction by preventing project duplication and unrewarded complexity in architecture and processes,
providing a simplified, harmonized IT landscape
AN “INTEGRATED VIEW”FOR ALL STAKEHOLDERS
“PEARL provides us a way to look at all of our transformation assets such as business
capability maps, architecture, programs & projects portfolio along with our IT Application
Portfolio—all in one place. As we execute the Accelerate! transformation, PEARL will
become an essential tool to provide transparency and to make decisions faster.”
— Anosh Thakkar | VP, Head of Architecture & Platforms
Country: Netherlands Industry: ManufacturingSolution Set: ARIS Business Process Analysis Alfabet EA Management
20
Schwering & Hasse’s mission is to make enough wire to reach Venus every year with as few errors as possible. Quality
is the number one priority. Apama provided the manufacturer with the toolset to design and implement the quality
management solution across its complete “transparent factory.” Managers are able to have a greater level of awareness
of production operations than ever before.
Key benefits• Improved quality management
• Faster response to production issues
• Flawless, uninterrupted copper production process
• Increased margins
FASTER RESPONSE,FLAWLESS PRODUCTION
Digital Enterprise Success Stories | Schwering & Hasse
“One big mistake could result in us being dropped as a supplier. Apama helps us stay on top of thousands of quality-related events per second, enabling rapid responses to potential problems.”
— Dirk Jäger | CIO, Schwering & Hasse
Country: GermanyIndustry: ManufacturingSolution Set: Apama Streaming Analytics
MANUFACTURING
21
Echo transformed a complex manual process into a fast and convenient mobile experience for VIP casino customers.
Now VIPs complete a simple form on an iPad® to request funds to be released. The new automated process takes less
than two minutes. Patrons spend less time waiting and have more time to play. Behind the scenes, Echo leverages SOA
and BPM as the agile backbone for its mobile innovations.
Key benefits• Improved VIP customer service—10 times faster than before, from 20 minutes down to two
• Helped increase VIP revenue by almost 57 percent in 2012
• First casino worldwide to digitize the complex funds-to-chip issuing process
• Optimizing customer service fosters loyalty and increases retention
10x FASTERVIP SERVICE
Digital Enterprise Success Stories | Echo Entertainment
“We use technology to help us optimize our customers’ experience, particularly in the VIP space.”
— Rob James | CTO, Echo Entertainment
Country: Australia Industry: Media & EntertainmentSolution Set: webMethods Integration webMethods BPM
MEDIA & ENTERTAINMENT
22
Alliance Healthcare’s custom-designed inventory system has logged more than 20 years of reliable operations. Yet
the mainframe platform it was built on was simply too expensive to use any longer. Software AG’s Global Consulting
Services supported re-hosting it to a virtual Linux® environment. Alliance Healthcare has realized significant cost savings
without compromising on stability and performance. User response times remain the same—a few milliseconds.
Key benefits• Applications enterprise-wide successfully re-hosted, far ahead of schedule
• No business impact to high-volume daily operations, in excess of 10,000 order positions during peaks
• Improved platform performance and stability
• Significantly reduced operating costs
• Existing system future-proofed by using webMethods integration with various infrastructure and process scenarios
RE-HOSTEDWITH REAL SAVINGS
Digital Enterprise Success Stories | Alliance Healthcare
“Re-hosting our business-critical inventory system to Linux, we reduced operating costs, protected our investments in Adabas & Natural … now we can benefit further from new Software AG technologies, including webMethods.”
— Hartwig Hopfenzitz | IT Director, Alliance Healthcare Deutschland AG
Country: GermanyIndustry: Pharma/HealthcareSolution Set: webMethods Integration Consulting Services Adabas & Natural
PHARMA/HEALTHCARE
23
Using ARIS Enterprise Architecture (now a part of the Alfabet platform), Boehringer Ingelheim has applied a state-
of-the-art Enterprise Architecture (EA) framework, including a unified tool-based repository, to actively manage the
portfolio of enterprise standards. With ARIS, the company gains consistent views of the current EA, plans for future
changes and sees related analytics. Information on all relationships is kept in one consolidated EA repository that acts
as a single source of truth.
Key benefits• Increase the value proposition of the IT department
• Introduce planning capabilities to support global large initiatives
• Improve portfolio management (“doing the right things”)
• Facilitate cross-functional information exchange and improve information quality
ONE SOURCEOF THE TRUTH
Digital Enterprise Success Stories | Boehringer Ingelheim GmbH
“The solution we designed and built based on ARIS together with Software AG’s consultants provides us transparency together with the capabilities to handle a complex EA environment. ARIS gets us results we couldn’t realize from any other competitive product.”
— Susanne Koch | Executive Director, Head of CoE Enterprise Architecture, Boehringer Ingelheim Pharma GmbH & Co. KG
Country: Germany Industry: Pharma/HealthcareSolution Set: Alfabet EA Management Consulting Services
PHARMA/HEALTHCARE
24
Be healthy, stay healthy. That’s the slogan for Kneipp, maker of health products and cosmetics. Using ARIS and
webMethods, Kneipp has improved business health by streamlining its organization into three main business processes
that are controlled enterprise-wide. The results? Accelerated product innovations and new sales channels, including
an online store. Even partner relationships are healthier since Kneipp’s processes are directly integrated with those of
business partners via webMethods B2B.
Key benefits• High-performance, automated EDI exchange with business partners enhances service levels
• 30 percent reduction in effort for new product launches
• Robust, fast processing of 2,000+ orders per day
• Increased customer and partner satisfaction
• Realization of an end-user online shop with direct ERP integration
IMPROVED INNOVATION,FASTER TIME TO MARKET
Digital Enterprise Success Stories | Kneipp
“Using the ARIS Platform and webMethods has enabled us to integrate our R&D, production and logistics systems with our central SAP®
ERP—and helped us achieve end-to-end control of all our business processes.”
— Christian Schulze | CIO and Member of the Board, Kneipp, Germany
Country: GermanyIndustry: Pharma/HealthcareSolution Set: ARIS Business Process Analysis webMethods Integration webMethods BPM
PHARMA/HEALTHCARE
25
Coca-Cola Enterprises, the largest Coca-Cola bottler, needed to create two independent companies in only six
months. That meant migrating and integrating more than 1,100 applications, moving a cloud-based collaboration
portal and re-routing all B2B transactions in a compressed timeframe. IT delivered! Using webMethods for integration,
IT made the migration in a 48-hour window—with commerce flowing in “minute one.”
Key benefits• Migration completed in 48-hour window
• Project inspires even more IT innovations through the use of integration, such as an award-winning mobility
strategy
1,100+ APPS INTEGRATED ON TIME
Digital Enterprise Success Stories | Coca-Cola Enterprises
“Enterprise integration is the enabler to give you agility in your company.”
— Kevin Flowers | Chief Technology Officer, Coca-Cola Enterprises
Country: United StatesIndustry: Retail/Wholesale Solution Set: webMethods Integration
RETAIL/WHOLESALE
26
To improve communications between suppliers and stores and eliminate manual, paper-intensive processes, Belgium’s
largest retailer looked to Software AG for efficient and accurate EDI. By adopting a phased approach, Colruyt was able
to quickly leverage the webMethods platform to optimize processes to be more accurate and efficient while increasing
the capacity to process orders. Now, at every step in the process, Colruyt is saving time and money.
Key benefits• Improved all processes for invoicing
• Processing more than 1 million messages per day with no interruptions
• More efficient three-way matching processes
1M MESSAGES/DAY,ZERO INTERRUPTIONS
Digital Enterprise Success Stories | Colruyt
“The greatest area of benefit has been the invoicing process. We are able to more quickly and accurately process the order, changes, confirm deliveries and invoice—improving the time from order-to-cash.”
— Dirk Leemans | Head of IT Department, Colruyt
Country: BelgiumIndustry: Retail/Wholesale Solution Set: webMethods Integration
RETAIL/WHOLESALE
27
Digital Enterprise Success Stories | Groupe Adeo
RETAIL/WHOLESALE
With 75,000 employees at 27 companies in 13 countries, ADEO operates at a massive scale—yet is focused on
delivering personalized service. Its enterprise transformation project aimed to offer new ways of providing services
to customers. Key to the solution: using webMethods to integrate all systems of record and new sales systems. The
Software AG solution handles millions of messages between the central systems and sales systems every day and
speeds up communication between them.
Key benefits• Integration of 1,000 applications across 14 brands and 27 companies
• Millions of messages handled in real time
• Improved service levels and tighter SLAs
• Better communication enterprise-wide
27 COMPANIES, ONE INTEGRATION PLATFORM
“Thanks to Software AG, we succeeded in harmonizing our integration tools to speed up a critical transformation project. The robustness of the solution enables us to handle a very high volume of messages.”
— Fabio Salvotti | DSI Corporate, Adeo Services
Country: FranceIndustry: Retail/Wholesale Solution Set: webMethods Integration Terracotta In-Memory Data Fabric
28
Digital Enterprise Success Stories | Outerwall
RETAIL/WHOLESALE
Outerwall, the company behind the well- known Coinstar coin kiosks, Redbox® movie rental kiosks, and ecoATM “Turn
Your Old Phone into Cash” kiosks, is revolutionizing the way people shop via automated retail. By using webMethods,
Outerwall is streamlining integration with SAP® and cloud- based applications, like SuccessFactors® and feeding
master data from more than 60,000 kiosks into back-end systems for streamlined processing and operational visibility.
The scalable, integrated end- to- end services platform enables growth and reuse while also driving innovation.
Key benefits• Improved business operations via visibility, integration and mastered data
• Reduced costs due to standardization and an agile infrastructure
• Increased reliability with minimized errors
• Better business- IT collaboration, thanks to concepts designed in ARIS
BUILDING THE“KIOSK OF THE FUTURE”
“Software AG technology delivers a leading platform that fuels mission critical systems in support of our ‘kiosks of today, and the future,’ which aim to push automated retail to new heights and enhance our customer’s experience.”
— Shane Fisher | Senior Integration Architect, and Tara Gambill, Senior Business Architect, Outerwall
Country: United StatesIndustry: Retail/Wholesale Solution Set: webMethods Integration ARIS Business Process Analysis
29
Adopting webMethods has enabled Australia’s largest multi-option retailer to integrate more than 3,000 stores,
business partners, vendors and suppliers across Australia and New Zealand. webMethods is responsible for managing
more than $50 billion of transactions each year. Since 2002, webMethods has provided Woolworths with the ability to
rapidly expand operations into new markets in a secure, predictable and consistent manner.
Key benefits• A single B2B gateway connects the vast Woolworths supply chain
• Easier expansion into new markets
• Enterprise-wide processes and services
• Better business-IT alignment
• Reduced costs and increased efficiency
$50 BILLION+TRANSACTIONS/YEAR
Digital Enterprise Success Stories | Woolworths
“webMethods has been a key element in the technology platform that has helped us revolutionize our logistics business.”
— Daniel Beecham | Former CIO, Woolworths
Country: Australia Industry: Retail/WholesaleSolution Set: webMethods Integration webMethods BPM
RETAIL/WHOLESALE
30
To achieve a high level of availability and robustness, the IT team at the European Organization for Nuclear Research
developed the CERN Control and Monitoring Platform (C2MON), a redundant cluster solution for monitoring the
research facilities and building technology at CERN. One of C2MON’s central components is Software AG’s in-memory
data management solution. Terracotta BigMemory provides a high-performance in-memory store that is shared by the
cluster solution’s servers and reliably handles even the highest traffic.
Key benefits• Achieved 99.99984 percent availability
• Reduced overall system response times significantly while increasing throughput
• Reduced number and cost of maintenance/repair incidents
99.99984%AVAILABILITY
Digital Enterprise Success Stories | CERN
“BigMemory helps us put high availability into effect for some of the comprehensive systems that monitor the research facilities and building technology at CERN, giving engineers and scientists up-to-date data about the status of the various technical systems—in real time and without interruption.”
— Matthias Bräger | Project Manager, Technical Monitoring Software, CERN
Country: Switzerland Industry: Science & ResearchSolution Set: Terracotta In-Memory Data Fabric
SCIENCE & RESEARCH
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Deutsche Telekom Technischer Service GmbH (DTTS) is one of Europe’s largest technical service organizations. For
business process management, DTTS uses ARIS. The company has a lean process model, thanks to standardized
processes with integrated business rules for responding to specific situations. Transparency is increased due to clearly
structured process models and presentation as well as communication of process content via the company’s portal.
Key benefits• Processes adapt to new requirements, fast and flexibly
• Excellent re-usability of existing process modules
• Reduced maintenance costs through the elimination of redundant sub-process modeling
LEAN & EFFICIENT SERVICE PROCESSES
Digital Enterprise Success Stories | Deutsche Telekom Technischer Service
“DTTS production’s priority is to significantly reduce any unproductive areas of our production lines. To do that, a company must have processes that can be adapted, flexibly and quickly. We achieved this by using ARIS components.”
— Georg Dzidt | Process Manager, DTTS
Country: GermanyIndustry: Telecommunications Solution Set: ARIS Business Process Analysis
TELECOMMUNICATIONS
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As one of the world’s largest telecommunications services companies, Openreach has complex processes and a
vast infrastructure. To implement processes and systems that would increase control, Openreach built a business
controls framework and implemented a Governance, Risk and Compliance (GRC) solution based on ARIS. As a result,
management now has greater confidence in its data to make informed decisions and improve service delivery to
customers.
Key benefits• Risk and controls culture now adopted across Openreach
• Increased confidence in business processes
• Fewer process issues that impact revenue and profit
• Control gaps identified, root-cause analysis completed and remediated
• More than 1,000 document changes reflect new and tested controls
• Fully maintained relevant documentation available in one repository
CONFIDENTAND IN CONTROL
Digital Enterprise Success Stories | Openreach
“We now have a tool which will give us the ability to identify, assess and manage the risks associated with our key business processes.”
— Debbie Bennett | Business Controls Framework, Openreach
Country: United Kingdom Industry: TelecommunicationsSolution Set: ARIS Business Process Analysis ARIS GRC Management
TELECOMMUNICATIONS
33
Conextrade is a leading B2B platform in Switzerland provided by Swisscom IT Services, and the platform is based
on webMethods. With the help of Software AG, Swisscom IT Services manages its end-to-end process chain in real
time, controls invoicing and can prevent bottlenecks. Its high-performance solution enables the reliable and efficient
processing of millions of documents. For its procure-to-pay process, starting with receipt of an invoice through to
archiving, the number of steps was reduced from 13 to six. The project was completed in just a few months with only a
few people.
Key benefits• Automated, seamless exchanges between partners—from orders to invoices
• Fast ROI achieved with reduced process and personnel costs
• Secure, fast and reliable processes with documented transactions and transparency
50% FEWER PROCESS STEPS
Digital Enterprise Success Stories | Swisscom
“We have been using webMethods for 13 years and will continue to do so! It is not our goal to have just a software provider. What I want is a partner—a company that collaborates with us. This is exactly what Swisscom and I have found with Software AG and webMethods.”
— Eros Merlini | Head of Conextrade, Swisscom
Country: SwitzerlandIndustry: Telecommunications Solution Set: webMethods Integration webMethods BPM
TELECOMMUNICATIONS
34
Digital Enterprise Success Stories | Deutsche Bahn
TRANSPORTATION & LOGISTICS
Country: GermanyIndustry: Transportation & Logistics Solution Set: Alfabet IT Planning and Portfolio Management
With the company-wide Alfabet platform, Deutsche Bahn has set the course for efficient IT management and
transparent transformation for a future-facing IT landscape. Deutsche Bahn chose Alfabet because the IT management
software goes a significant step further, providing comprehensive IT documentation and structured master planning.
This way Deutsche Bahn aligns the planning of IT solutions more consistently with the business strategy and reaches
enhanced implementation in projects.
Key benefits• Improved master planning for more than 1,400 IT solutions from every business unit
• Increased transparency into IT for top management, CIO, architects and project managers
• Higher integrated business and IT transformations
• Better project planning and tracking
• Improved collaboration and information sharing
MORE TRANSPARENCY, BETTER BUSINESS AND IT ALIGNMENT
“An IT planning software is not just a simple tool for documentation of IT solutions. More than that, it is what can lead to a better understanding of business and IT alignment.”
— Dr. Eberhard Kurz | CIO, Deutsche Bahn
35
In the past, many applications were developed independently and the same data was managed in different databases.
To optimize processes and put new ones on the right track quickly, DB Netz AG decided on a BPM platform based on
ARIS and webMethods. With the help of the Software AG Model-to-Execute methodology, DB Netz AG was able to
shorten the duration of projects and reduce development costs.
Key benefits• Significantly higher quality of delivered software solutions
• Project execution up to 40 percent faster
• Savings of up to 25 percent on development costs
• Seamless, standardized and structured methods from the description of technical requirements to their realization
• Format conversions eliminated
40% FASTER PROJECT COMPLETION
Digital Enterprise Success Stories | Deutsche Bahn Netz
“Not only do we save time and money with ARIS, webMethods and the Model-to-Execute methodology—we can efficiently develop pioneering agile software solutions.”
— Holger Ewald | CIO, Deutsche Bahn Netz AG
Country: GermanyIndustry: Transportation & Logistics Solution Set: ARIS Business Process Analysis webMethods BPM
TRANSPORTATION & LOGISTICS
36
Information relating to 1,100+ processes and applications forms the foundation for the daily work of the Fraport AG
IT department, and it’s needed for regulatory reasons. Numerous business decisions are based on it. A Microsoft®
Excel® spreadsheet used to serve as a central information source but didn’t quite meet Fraport’s needs. Fraport found a
comprehensive solution for process and application management in ARIS.
Key benefits• Increased productivity—no discussion about the quality of information
• Cost savings—optimized and standardized processes mean no more laborious information searches
• Greater efficiency—new applications can be integrated more easily
• Comprehensive dependency analysis—integrated view of the enterprise architecture allows analysis of mutual
dependencies
BETTER DATA= BETTER DECISIONS
Digital Enterprise Success Stories | Fraport
“No matter what kind of information the management needs about processes or applications, our Fraport Process and Application Architecture and the high-performance ARIS reporting API help us provide it within a few minutes. That way, decisions can be made more quickly and reliably.”
— Thomas Leonhardt | Corporate Information Architect, Fraport AG
Country: Germany Industry: Transportation & LogisticsSolution Set: ARIS Business Process Analysis
TRANSPORTATION & LOGISTICS
37
Gist’s IT must ensure data flows quickly and seamlessly between suppliers, distribution centers and customers because
delays will impact everyone in the chain. The company moved to an enterprise service bus architecture based on
webMethods to deliver a scalable, robust platform. To better support the business, Gist brought its B2B service in-
house using webMethods Trading Networks. Customer satisfaction increased from improved B2B service quality and
responsiveness.
Key benefits• Order transmissions cut from 20 minutes to seconds
• Easier troubleshooting saves 100s of hours/year
• Component re-usability and expansion of best practices increases developer efficiency
• Easier partner onboarding and alignment with business priorities
• Investment payback in three years
FROM 20 MINUTESTO JUST SECONDS
Digital Enterprise Success Stories | Gist
“The choices for our in-house B2B were clear: it was webMethods and partnering with Software AG Consulting for the implementation, because everyone knew that simply works.”
— Steve Carroll | IT Project Services Manager, Gist Limited
Country: United KingdomIndustry: Transportation & Logistics Solution Set: webMethods Integration Consulting Services
TRANSPORTATION & LOGISTICS
38
Over the years, Royal Dirkzwager’s clients have asked for faster response times and more reliable information covering
a wider geographical area. This led Royal Dirkzwager to the Apama Streaming Analytics Platform. By using Apama,
not only can Royal Dirkzwager offer more real-time data, it also can quickly develop and market new maritime logistics
products, gaining a huge strategic advantage.
Key benefits• Increased accuracy in reporting estimated arrival time of ships
• 300 percent increase in the number of messages per second handled in real time
• More effective client decision making
• Cost savings and strategic differentiation via fast development of innovative service offerings
• Ability to gather full shipping movement details and relate them to clients in real time
300% MOREMESSAGES/SECOND
Digital Enterprise Success Stories | Royal Dirkzwager
“The ability to respond quickly to client requests and roll out completely new service offerings in two months gives us a huge strategic advantage. Our team’s skill with Apama makes it happen.”
— Ton de Jong | CIO, Royal Dirkzwager
Country: Netherlands Industry: Transportation & LogisticsSolution Set: Apama Streaming Analytics
TRANSPORTATION & LOGISTICS
39
Software AG’s webMethods Integration Platform is vital to Wallem’s Total Procurement System, which manages the end-
to-end business process from on-board purchase requisition and onshore processes to goods received and transaction
closeout. A big plus for Wallem is the business information flexibility gained with webMethods. Information can be
easily moved and shared across applications and combined to generate summaries valuable for management decision
making.
Key benefits• Enables close to 400 percent growth in customer base, fleet size, volume of purchase orders and transactions
• Two-fold increase in procurement team efficiency
• IT reuse facilitates unbundling and delivery of discrete business services
400% GROWTHIN CUSTOMER BASE
Digital Enterprise Success Stories | Wallem
“From an IT perspective, this is a mission-critical application for us. We don’t lose any sleep over the fact that it’s going to be there every morning. It’s been incredibly reliable.”
— Ian Parkes | Operations Director, Wallem Innovative Solutions
Country: Hong KongIndustry: Transportation & Logistics Solution Set: webMethods Integration
TRANSPORTATION & LOGISTICS
40
Risk management is a high priority for Essent, a subsidiary of European energy giant RWE. Essent stores its entire
process landscape using ARIS. The company also uses ARIS Risk & Compliance Manager to re-evaluate the framework
for internal control measures as well as for documenting and monitoring these measures. As a result, Essent has a
unified platform for both process modeling and Governance, Risk & Compliance (GRC).
Key benefits• Enhanced insight and transparency into processes and risks
• Improved risk mitigation, compliancy and consistency
• Processes now described accurately
• Regulatory change easier to assess
• Increased organizational agility, ability to adapt processes faster
MORE CONTROL,BETTER COMPLIANCE
Digital Enterprise Success Stories | Essent
“The publication of processes and risks, combined with the support of risk and control assessments, makes process-driven GRC valuable for our business process owners.”
— John Mellendijk | Corporate Manager, Internal Control, Essent
Country: Netherlands Industry: UtilitiesSolution Set: ARIS Business Process Analysis ARIS GRC Management
UTILITIES
41
The decade-old customer information system at FortisBC had proven functionality worth preserving. Replacing it could
have cost tens of millions of dollars. By leveraging a team of on-site, near-shore and offshore developers, FortisBC
extended the system’s life at 1/10th the cost of replacement. The modernization based on webMethods technology has
“re-energized” the application, making it more reliable, easier to support, more secure and accessible to mobile users.
Key benefits• New web front-end easy to develop, deploy and use
• Development costs reduced by 30 percent
• System enhancements rolled out in days
• ROI achieved in three years or faster
• Greatly improved user experience for customer service representatives
MILLIONS SAVED, ROI IN THREE YEARS
Digital Enterprise Success Stories | FortisBC
“Software AG has shown itself to be a really strong and really accountable business partner. They really do walk the talk. The level of accountability Software AG took was above and beyond many other organizations we’ve worked with in the past.”
— Tim Swanson | Director, Information Systems, FortisBC
Country: United StatesIndustry: Utilities Solution Set: Adabas & Natural webMethods Integration Consulting Services
UTILITIES
42
For payroll accounting and personnel management, the companies of Vienna’s Wiener Stadtwerke Holding AG public
utilities holding company use the PI personnel information system introduced in the early 1990s. Rather than replace the
system and lose its unique functionality and security, the company chose to modernize it using webMethods ApplinX.
Now PI’s perfected functionality is available to users via the intranet and standard web browsers.
Key benefits• Economical solution
• 95 percent of web interfaces were generated automatically with templates
• System web-enabled in just three person-months
• Met end-user demand for a more modern interface
• Retained application flexibility to quickly make changes requested by end users or stemming from new legal
regulations
THREE MONTHSTO WEB ENABLEMENT
Digital Enterprise Success Stories | WienIT
“ApplinX opened up a very economical option for us—to continue to take advantage of our personnel information system’s time-tested and valued functionalities while simultaneously fulfilling many end users’ calls for ease of use.”
— Rudolf Mühlberger | Personnel Systems Manager, WienIT
Country: Austria Industry: UtilitiesSolution Set: webMethods Integration Consulting Services
UTILITIES
ABOUT SOFTWARE AGThe digital transformation is changing enterprise IT landscapes from inflexible application silos to modern software platform-driven IT architectures which deliver the openness, speed and agility needed to enable the digital real-time enterprise. Software AG offers the first end-to-end Digital Business Platform, based on open standards, with integration, process management, in-memory data, adaptive application development, real-time analytics and enterprise architecture management as core building blocks. The modular platform allows users to develop the next generation of application systems to build their digital future, today. With over 45 years of customer-centric innovation, Software AG is ranked as a leader in many innovative and digital technology categories. Learn more at www.SoftwareAG.com.
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