Digital Communications for Aged CareMeet and prove compliance with Aged Care Quality Standards

The wave of change brought about by the new Aged Care Quality Standards introduces a major challenge for the Aged Care industry: improving communication in the physical care environment.

Communication must improve – and be proven for compliance.

That’s where digital communication comes in.

GATHER FEEDBACK, EDUCATE AND ENGAGEFive Faces provides a platform that connects to a network of digital devices. Use screens, kiosks or any smart device to gather instant feedback and update employees, consumers and visitors alike.

The aged care facility simply selects high-traffic locations such as foyers, lift wells and break rooms. Content is updated via a central platform allowing head office to control messages across sites, while giving facilities freedom to make local updates such as menus and activity listings. Data from the platform delivers hard statistics and tailored real-time dashboards to improve compliance reporting and management insight.

A NEW WAY TO ENGAGE WITH CONSUMERS, STAFF AND VISITORS

Consumers● Gather instant feedback● Educate about new standards● Provide dynamic information such as menus, weather, activities

Staff● Reinforce education on standards and compliance● Provide training reminders ● Show compliance updates and dashboards

Families + Visitors● Gather instant feedback● Provide updates on care improvements● Educate about new standards

How to use digital communications in aged care to improve communication and complianceHow to use digital communications in aged care

“I have always found the

professionalism of Five Faces to be nothing short of

exceptional.”Jason Brown,

Digital Marketing Systems Manager,

Mater Group

FIVE FACES: THE LEADER IN HEALTHCAREHealthcare is a specialist field, and Five Faces has years of industry experience supporting requirements such as accessibility and language support.

Our fanatical service ensures a swift and smooth rollout and an ultra-reliable digital network. For custom requirements or future expansion, we offer a full suite of digital solutions that can all be integrated with and managed from our industry-leading platform.

Our solutions are highly secure and have been approved within Australia’s largest health networks and facilities. From feedback to facial recognition, take your digital journey with Five Faces.

The business caseDigital communication delivers many benefits to the aged care facility:

IMPROVING WORKFORCE MANAGEMENT

• Keep the workforce up-to-date on compliance and changes• Improve employee engagement and recognition• Foster a culture of accountability• Demonstrate care improvements and help lower turnover• Communicate easily with contract and casual staff

MANAGING FINANCIAL PRESSURE

• Reduce printing costs for posters and flyers• Reduce staff time making manual updates to communications or

answering questions• Reduce labour around manual collection of feedback data• Reduce risks around non-compliance and effectively prepare for audits

AIDING COMPLIANCE TO AGED CARE QUALITY STANDARDS

• Gain instant feedback from consumers and patients • Inform the workforce, consumers and families about quality standards

and risk and safety management • Create a welcoming environment where menus, activities and other

dynamic updates are always available• Report on frequency of compliance messaging and feedback statistics

WHAT CAN I DO NEXT?Start the conversation and learn more about digital communications in aged care.

Five Faces can supply a single kiosk right through to a customised enterprise solution. We work quickly to help you demonstrate compliance and prepare for audits – solutions can be rolled out in as little as two weeks.

• Talk to one of our digital consultants about your communication challenges and how we can help.

• Visit our Brisbane showroom or one of our healthcare customers to see digital solutions in action

• Request a proposal and / or trial the technology.

GET IN CONTACTAged Care Dedicated Line0478 694 520

Head Office Australia 1300 550 267

Email agedcare@fivefaces.com.au

fivefaces.com.au/agedcare

© Five Faces 2019

fivefaces.com.au/agedcare