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Summer 2017 VOL. 11 NO. 42
Suncoast Review is the quarterlypublication of the Suncoast Chapterof the Community AssociationsInstitute. For story and photosubmissions, please contact theoffices of Suncoast Chapter CAI at727.345.0165. www.SuncoastCAI.com
BBoooomm oorr BBuusstt ??DID YOU KNOW there was an estimated 76million people born between 1946 and 1964which is traditionally known as the baby boomgeneration? They will retire over a 19-year periodat a rate of about 4 million a year (or11,000/day)! Granted, many will not live toretirement, others will work longer or retire early;however it is still a staggering number to process.Furthermore, the number one retirement destina-tion in the United States still remains Florida.
With this data in mind, we can anticipatethe following changes:•Increase in population of Florida which willimpact the infrastructure of Florida.•Increase in demand for goods and servicesspecifically targeted for retirees.•Aging population accompanied by their uniquechallenges.•Increase in single households and/or multi-gen-erational living arrangements.•Reduced workforce along with their breadth ofknowledge and experience.
Specific impacts to our industry include:•Increase in the number of communityassociations.•Change in diversity of associations.•Increase demand for LCAMs and allcommunity support services.
Even if we can assume a conservativepercentage relocate to Florida, we are lookingat a considerable increase in the Florida popula-tion during this time. The additional people willcreate a demand for more utilities, roads, andtransportation alternatives. The likelihood is highthat many of these individuals will end up in acommunity association whether it is an HOA,condo, or mobile home park. And those who arecurrently in or initially purchase a large home willopt to downsize in order to be more mobile totravel, reduce expenses, and/or give up the ongo-ing exterior maintenance responsibility. Ourindustry will become even more necessary and theimportance of value-added service will be critical.
Our feature columnby Keena Wood, PCAM.Page 6.
Continued on page 6.EE
Summer 2017 Suncoast Review - 3
EXECUTIVE BOARD OF DIRECTORS
President, Barry Scarr 727-393-5055
President Elect, Steve Nikoloff 727-738-1100
Vice President, David Mohns 727-447-6481
Treasurer, Elizabeth Wadsworth 727-791-3356
Secretary, Donna Plant 727-942-5260
Immediate Past President, Percy Legendre
Director, Charla Galbraith 727-799-8982
Director, Jerome Gordon 727-372-7235
Director, Karin Koch 727-866-2655
Director, Bryan Levine 727-223-6368
Director, Suann Schey 727-460-9500
Director, Dan Seltzer 212-481-0077
Director, Peggy Semsey 813-433-2008
Director, Mike Thackrey 727-822-7866
Director, Dot Thomas 727-581-2662
CAI Suncoast Chapter Office 727-345-0165
Chapter Executive Director, Laura Hagan
Chapter Assistant, Laura Quinto
CAI National Office 888-224-4321
CEO, Tom Skiba
FLORIDA LEGISLATIVE ALLIANCE DELEGATES
Dominick Scannavino 813-433-2000
Barry Scarr 727-393-5055
Percy J. Legendre III, at Large 813-961-3220
GOLF TOURNAMENT
Scott LeRoy 727-822-7866
MEMBERSHIP
Pinellas County:
Cindi Bass 727-363-7727
Jaime Soderland 813-433-2000
NEWSLETTER
Kevin McNulty 727-599-7384
Laura Hagan 727-345-0165
2017 LEADERSHIP ROSTER President’s Message
Be sure to tell our advertisers
you saw their ad in this issue of
Suncoast Review.
TO ADVERTISE in the
SUNCOAST REVIEW CALL
LAURA HAGAN at
727.345.0165.
Suncoast Review is pub-lished quarterly by SuncoastCommunity AssociationsInstitute (aka Suncoast CAI)
in St. Petersburg, Florida. All articles and paid advertis-ing represent the opinions of authors and advertisersand not necessarily the opinion of either SuncoastReview, Suncoast CAI or CAI. The information con-tained herein should not be construed as a recommen-dation for any course of action regarding financial,legal, accounting or other professional services byCommunity Associations Institute, Suncoast CAI.Permission to reprint is hereby granted provided: 1)Notice is given to the Publisher at 727.345.0165.2) Proper credit is given as follows: Reprinted fromSuncoast Review, Copyright Suncoast AssociationsInstitute Publishing. All Rights Reserved.
ADVERTISING SALES: Laura Hagan - 727.345.0165
2 - Suncoast Review Summer 2017 www.SuncoastCAI.com
Welcome to our Summer 2017 editionof the Suncoast Review. Our annualgolf tournament in April was one ofour best ever. Thank you to the over 40volunteers and event sponsors for mak-ing this event so successful.
I had the pleasure of attending theannual conference in Las Vegas, lastmonth, and caught up with some oldfriends that I have met throughout theyears with CAI. Several of our mem-bers who had never been to a NationalConference before had the opportunityto experience the “BIG” picture ofCAI. This was the highest attendedconference in history. The trade show,professional specific meetings and keynote speakers were exceptional. Please
make sure to attend in DC in 2018. The eight CAI Chapters across the State of Florida are co-hosting a Florida
Leadership Forum on November 3, 2017 in Orlando. There will be education formanagers and homeowners, as well as a trade show with exhibitors from around theState of Florida. Please be sure to visit our website at www.suncoastcai.com for adirect link to all of the sponsorships, registration and program information.
Remember the key to Chapter growth is recruiting new members so, please,spread the word! !
TABLE OFCONTENTS
4Calendarof Events. 6
Feature Column:Boom or Bust?
8Annual SuncoastCAI Annual CA Day& Trade Show.
Barry Scarr, CIRMSPresident, 2017Suncoast CAI
2017 SUNCOAST CHAPTER CHAIR PERSONS
About Community Associations Institute.Community Associations Institute (CAI) is a national nonprofit 501(c)(6)organization founded in 1973 to foster competent, responsive communityassociations through research, training and education. CAI is an internation-al membership organization dedicated to building better communities. Withmore than 34,000 members, CAI works in partnership with 60 chapters.We work to identify and meet the evolving needs of the professionals andvolunteers who serve associations, by being a trusted forum for the collabo-rative exchange of knowledge and information, and by helping our memberslearn, achieve and excel.
Our mission is to inspire professionalism, effective leadership andresponsible citizenship—ideals reflected in associations that are preferredplaces to call home.
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4 - Suncoast Review Summer 2017 www.SuncoastCAI.com Summer 2017 Suncoast Review - 5
2017 Calendar of Events
JUNEThursday 15thProgram: Legislative Update/BYOB 8:30 am – Marriott (St. Petersburg)
JULYFriday 14thManager/Vendor Social/Mini Trade ShowMarriott (St. Petersburg)4:00 pm – 6:00 pm
Manager CEU:2017 Legal Update (LGL)2:00pm – 4:00pm
Homeowner: Board Certification1:00pm – 4:00pm
20th-21stPMDP M-360Location: Marriott (St. Petersburg)
AUGUSTFriday 4thCAM Education - Marriott(St. Petersburg)8:15am – 10:15pm Board Business Judgment Rule
10:30am – 12:30pm UnderstandingAssociation Insurance
10th – 11thPMDP M-205Location: Marriott (St. Petersburg)
SEPTEMBERThursday 14thProgram: Insurance Panel8:30am – Marriott (St. Petersburg)
OCTOBERFriday 13thProgram: MOCK Board Mtg/BYOB 8:30 am – Marriott (St. Petersburg)
Board Leadership DevelopmentWorkshop: Association Rules andConflict Resolution
CEU: TBD
Thursday 26thCA Day & Trade Show9:00am – 3:00pm
NOVEMBERThursday 9thProgram: Legal Q & A8:30am – Marriott (St. Petersburg)
Board Leadership DevelopmentWorkshop: Governing Documents &Roles and Responsibilities
CEU: TBD
DECEMBERThursday 7thHoliday Social 4:00 pm - 7:00 pm Marriott (St. Petersburg)
NOTES:
LOOKING FOR NEW CLIENTS?REACH THEM IN THE SUNCOAST REVIEWNEWSLETTER, A QUARTERLY PUBLICATION.For advertising information callLAURA HAGAN at 727.345.0165.
• Advising clients with regard to complex legal issues, interpretation of governing documents, laws and contracts, and covenant compliance• Collection of delinquent assessments and related foreclosures• Drafting, revising, and enforcing recorded deed restrictions• Commercial litigation, including all aspects of construction, contract, negligence, and enforcement related litigation• Drafting, reviewing, revising, and negotiating contracts• Advising clients with regard to legislative amendments and compliance issues• Attending and advising clients in alternative dispute resolution forums• Attending annual membership meetings and Board of Directors meetings
Rabin Parker focuses its practice solely on meeting the needs of its community association clients, and provides all aspects of representation, including but without limitation the following:
727.475.5535WWW.RABINPARKER.COM
Legal Representation of Condominiums, Cooperatives, and Homeowner Associations.
PINELLAS HILLSBOROUGH PASCO HERNANDO SARASOTA/MANATEE ALACHUA
Committed to our communitiesCommitted to our communities
For 30 years, BB&T Association Services has provided solutions specifi cally designed to meet the needs of property management companies and community associations. You can count on us to be your trusted partner. BBT.com/AssociationServices
Association Services
Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender. Loans are subject to credit approval. Only deposit products are FDIC insured.
© 2016, Branch Banking and Trust Company. All rights reserved.
Haley Kerr, CAMVP, Relationship Manager
Pinellas and Pasco727-373-1885
Marianne Brown, CAMVP, Relationship Manager
Hillsborough and Polk727-260-5004
Summer 2017 Suncoast Review - 76 - Suncoast Review Summer 2017 www.SuncoastCAI.com
FEATUREcolumn––by Keena Wood, PCAMBOOM OR BUST?
The demand for ALLservices related to communityassociations as well as servicesand amenities targeted forretirees will increase. Considerthe Boomers who are retiring.This generation is consideredone of the greatest generations.
They built America intowhat it is today. They are savvybusiness entrepreneurs whocreated, developed, and builtmulti-billion dollar industries.Retirees are living longer andhave more active lifestyles andcommunities must be designedand developed to meet theneeds and desires of their own-ers. And on the other side ofthe spectrum, as the population ages, we will continue to see anincrease in health issues and even the need for services to assist thosewith physical challenges and/or decreased mental capacity. Ourcommunities may need to address these unique challenges as house-holds become more diverse and multi-generational in the eventretirees must live with family members.
Consider also the impact this massive downsizing in the laborforce will do for businesses which rely on the existing knowledgeand experience of their soon to be retirees. How will companiesreplace and develop incoming talent? How will companies coverthe expected increase in overhead costs to cover Government pro-grams such as Social Security and Medicare expenses which will bepassed along to the working generation to support and fund thegaps in coverage?
So the question is:What are we doing now to prepare to meetthe demand? For those left behind in the trenches after the massexodus, adapting to the ever changing workscape, attracting andretaining talent, and creating value will be vital.
We are in the beginning stages of this mass exodus so it is vitalour industry be proactive to address the potential impact with thepredicted demands and gaps in the labor force, and the possibledevelopment of an employee’s market.What are we doing now toraise up the next generation of managers and work force to pass thebaton of information to? Are we creating a desirable work environ-ment to attract candidates of excellence? Once hired, what are wedoing to retain talent? If we do not use employees to their best andhighest use, they will go someplace that will allow them theopportunity to fully use their knowledge and skills.
As our industry grows to meet the anticipated demands in
services, creating value willgive individuals as well ascompanies the edge overtheir competition. Just howdo we create value?
We all represent an enti-ty, whether it is ourself,a company, managementcompany, or an association.In many instances, we repre-sent a combination of theseentities.As representatives ofthese various entities, we inessence are marketing or sell-ing something everyday.
With this in mind, weneed to know three things:•Know Ourselves and whowe represent.
•Know Our product, service, or what we offer.•Know Our market, customer/client.We each have different skills, gifts, abilities, talents, strengths
and weaknesses, and personalities. We are all unique. Many of usmay readily know our unique qualities and identifiers or we haveused the help of a test such as the Myers-Briggs to help analyze ourpersonality type. These types of tests will generally also provide a listof potential careers which would be a good fit for the personalitytype.
Many people have turned to their past to discover more aboutthemselves. The recent popularity of ancestry.com or similar sites isevidence of this. Knowing where we come from and our ancestors’stories provides a sense of meaning to our lives.
The bottom line is every experience, every encounter whetherpositive or negative make us who we are at this very moment.Sowhat do we do with this information? Generally we seek to find ourpurpose.We seek to align ourselves with a company or industry thatbest fits us-our skills, talents, and values. It is important we take thetime to determine if it is a good fit for both parties.
Once we have aligned ourselves with a company, we thenneed to know our product, service, or what we offer.
•What is it that we each offer that isunique or different fromyour competitors? •Do you have a special, patentedsoftware program? •Do you have a high-tech solution? •Do you or your staff have applicabledegrees and/or special training or CAI certifications?
Your company is only as good as your worst employee.Therefore, it is important to be realistic with your promises andcreating expectations with your customers. Your best customercould invariably cross paths with your worst employee. And youwill be evaluated on whether you do what you say you will do andprovide what you say you will provide.
Be willing to work hard, think outside the box, and be avisionary. These are all strategies to increase your value to yourcustomer.
Let’s consider our customer or market. Obviously, we arepart of CAI so we must assume on some level at least part of ourmarket is community associations. However, do you primarily
work with Condos, HOAs, time shares, or mobile home parks?How much do we really know about that specific type of
association? Taking time to get to know your customer and theirunique needs and expectations will provide the framework to cre-ate a scope of work which will meet their needs. CAI offers greatresources to learn and develop this knowledge.
In conclusion, no matter where we fit into this timeline,whether planning our retirement party or working in the trenches,we all have a part to play: passing the baton to the next genera-tion of managers, creating a desired industry and work environ-ment, or creating value.
What’s in your future? Boom or Bust? !
CAI Suncoast ChapterDIAMOND SPONSOR
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Three Myths AboutBaby Boomers.
1) Boomers are wealthy. While some
benefit from multiple income streams,
members of this sandwich generation
often are saddled simultaneously with
their children’s eye-popping college
tuition payments and health expenses
for their aging parents. Some have to
leave their jobs to be full-time care-
givers. A 2013 AARP study found that
about 1 in 5 workers between ages
45 and 74 had either taken leave or
quit a job to care for an adult family
member in the past five years. That
amounted to an average $303,880 in
lost income (including pension and
Social Security benefits) per caregiv-
er, according to a MetLife estimate.
2) Boomers are selfish. Boomers have
been far more generous with their
money than they’re given credit for, a
benevolence that will continue after
their deaths. Over the next 19 years,
retirees will donate money and time
worth $8 trillion dollars.
3) Boomers are technology-challenged.Boomers, like younger generations,
have integrated digital technology
into almost every facet of their lives -
from banking and shopping to follow-
ing news and watching videos. They
are also far from social-media-shy.
Users over 55 are Facebook’s
fastest-growing segment - seven out
of ten boomers have an account.
They have no problem logging on for
love, either. Several dating sites cater
to the 50-plus set, who now make up
20 percent of all online daters.Excerpt from an article by writer Sally Abrahms
8 - Suncoast Review Summer 2017 Summer 2017 Suncoast Review - 9www.SuncoastCAI.com
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2017 CAI Suncoast ChapterAnnual CA Day & Trade Show.
––by Laura Hagan, CED
The Suncoast Chapter of CAI held its CA Day and Trade ShowThursday, February 23, 2017 at the St. Petersburg Coliseum. Thissemi-annual event brings together professionals from many fieldsto promote education and share information.
In addition to the education opportunities offered toCommunity Association Managers and homeowners, the venueprovided the opportunity for one-on-one contact with 88 vendorswho specialize in community association services. This eventinterspersed floor time with various programs all of which werepaneled by experts in their respective fields.
The day began with coffee and doughnuts generously spon-sored by Centennial Bank; Elizabeth Wadsworth, CPA, P.A.;and Florida Community Bank.
Thank you to all of the exhibitors who supported our event atthe Coliseum!
ACCELL AUDIT & COMPLIANCEALEXANDER'S PROPERTY MAINTENANCEALLIANCE ASSOCIATION BANKAMERICAN OUTDOOR CONCEPTSANGIUS & TERRY, LLPASPHALT RESTORATION TECHNOLOGY SYSTEMSAWNCLEAN USABASHOR & LEGENDRE, LLP, CPASBAY AREA DKIBB&T ASSOCIATION SERVICESBB&T INSURANCE SERVICESBECKER & POLIAKOFFBOUCHARD INSURANCECARDILLO LAW FIRMCENTENNIAL BANKCIANFRONE, NIKOLOFF, GRANT & GREENBERG, P.A.COASTAL SERVICE & SUPPLYCOMPLETE PROPERTY SERVICESCONCRETE PAINTING & RESTORATIONCORLESS BARFIELD TRIAL GROUP, LLCCREATIVE MAILBOX DESIGNSDELTA ENGINEERING & INSPECTIONDIVISION OF FL CONDOS/TIMESHARES/MOBILE HOMES DRIVEWAY MAINTENANCEDWIGHT DARBY & CO., CPASELEVATED ENGINEERING SERVICES, LLCENVERA SYSTEMSFAST OF FLORIDAFIELDSTONE LANDSCAPE SERVICESFLORIDA COMMUNITY BANK FLORIDA RESERVE STUDY & APPRAISALFLORIDA SOUTHERN ROOFINGFORSITE GREAT FLORIDA INSURANCEGULF COAST LAKES & WETLANDSHARRISON CONTRACTING COMPANYHASKELL TERMITE & PEST CONTROL
HILLSBOROUGH & PINELLAS CO. EXTENSION SERVICEHOMEWISEDOCS.COMIBERIABANKINNOVATIVE MASONRY RESTORATION, LLCIRRIGATION TECHNICAL SERVICESISLAND PAINTING & RESTORATIONJOHN RALPH & ASSOCIATESKARINS ENGINEERING GROUPKARNAK CORPORATIONKEVIN DAVIS INSURANCE SERVICESKNOX LEVINE, P.A.LM FUNDINGLOWES COMMERCIAL PAINTINGMANAGEMENT AND ASSOCIATESMIDWAY SERVICESMITCHELL INSURANCE SERVICESMUNYAN PAINTING & RESTORATIONNATIONAL EXEMPTION SERVICENATURZONE PEST CONTROLNORTHEAST UNDERWRITERSORACLE ELEVATOR COMPANYP&R RENOVATIONSPARKING LOT SERVICESPINELLAS COUNTY OFFICE OF HUMAN RIGHTSPOPULAR ASSOCIATION BANKINGPORTER PAINTS/PPGQUALIFIED PROPERTY MANAGEMENTRABIN PARKER, P.A.RENOVIARESERVE ADVISORS RESOURCE PROPERTY MANAGEMENTRIGHT WAY ELEVATORRISK MANAGEMENT INSURANCE SERVICESROOF-A-CIDE WESTROSE PAVING, LLCSCARR INSURANCE GROUPSCOTT PAINT COMPANY SENTRY MANAGEMENTSHERWIN WILLIAMS COMPANYSPECIALIZED PLUMBING TECHNOLOGIESSPECTRUM COMMUNITY SOLUTIONSSTONEGATE BANKSUN PAINTS & COATINGS/DYCOSYMBIONT SERVICE CORP.TANNENBAUM SCRO, PLTOM WHITE PAINTING & RESTORATIONTRINICONUNITED FIRE PROTECTIONVANGUARD MANAGEMENTWELLS FARGO INSURANCE SERVICESWESTCOAST LANDSCAPE AND LAWNSWESTERMAN ZETROUER, P.A.WETHERINGTON HAMILTON, P.A.WILSON KEHOE MILLER CORP
A very special thanks to all of the volunteers who helpedmake this event happen: Kara Benson, Chris Ennest, RobertMitchell, Kip Kollmeyer, Jaime Soderland, Krystal Copley, CindiBass, Keena Wood, Jen Ramirez, Martica Fitzgerald, TaniaIvanova, Cindy Davis, Kim Farrell, Mitch Savoie-Hill, Elizabeth& Bill Wadsworth, Jerry Gordon, Dan Seltzer and Suann Schey.We could not have done it without you!
Be sure to visit our website at www.suncoastcai.com toview pictures of the trade show.
Mark your calendars for the October 26, 2017 CA Day &Trade Show at the St. Petersburg Coliseum. !
10 - Suncoast Review Summer 2017 Summer 2017 Suncoast Review - 11www.SuncoastCAI.com
The Suncoast Chapter’s 23rd Annual Golf Tournament was heldon Friday, April 21, 2017 at the Bayou & Bardmoor Golf Clubs.Under a clear blue Spring sky, 190 golfers teed off to enjoy a fab-ulous day. The day began with a Continental Breakfast sponsoredby Elizabeth Wadsworth, P.A., CPA.
Beverage stations were spon-sored by Scarr Insurance Group;Tom White Painting andRestoration; Right Way ElevatorMaintenance; Haskell Termite &Pest Control; Bay Area DKI;Servpro of Largo; DixieConstruction Services; and DeltaEngineering & Inspection.
As the golfers made their wayaround the two golf courses, theyparticipated in many contests:
Chipping Contests, sponsoredby Florida Community Bank andPBA Design Group.
Putting Contests, sponsored by Harrison Contracting andBB&T Association Services.
Longest Drives, sponsored by P&R Renovations and ProCoatings and Westcoast Landscape and Lawns.
Hole in One Contests, sponsored by Angius & Terry, LLP;John Ralph & Associates, P.A., CPA’s; Wells Fargo Insurance
Services USA; Westerman Zetrouer, P.A.Photography, sponsored by Biller Reinhart Engineering
Group and Tannenbaum Scro, PLLC Thank you to the following volunteers who made our job
easier: Darlene Ax, Cindi Bass, Nicole Cifelli, Krystal Copley,Cindy Davis, Marcus Delgato,Christina Dolendi, Kim Farrell,Charla Galbraith, Shawn Huckno,Tania Ivanova, Haley Kerr, FredLauro, Bill Martin, Sheri Morgan,Melissa Morlan, Jen Ramirez,Michele Ranalli, Tom Reeder, JaimeSoderland, Nichole Tenderholt, BillWadsworth, Elizabeth Wadsworthand Keena Wood.
A special thanks to HarrisonContracting for loaning theChapter a trailer to haul all of oursupplies to the tournament, andalso to Paving America by ACPLM
for donating golf towels and water bottles and Rose Paving fordonating golf towels.
Special Thanks to the Golf Tournament Committee Chair:Scott LeRoy (pictured).
Thanks again to everyone who participated, donated raffleitems and congratulations to all of the tournament winners! !
It Was A Hole In One Day!
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Welcome New Members Summer 2017
Suncoast CAI:We Keep Growing. Have you renewed
your membership?Do you know someone who would
benefit from becominga new member of Suncoast CAI?
Please Call LAURA HAGANat 727.345.0165 for more information.
––by Laura Hagan, CED
12 - Suncoast Review Summer 2017 Summer 2017 Suncoast Review - 13www.SuncoastCAI.com
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