Diane M. Robinson2904 Winding Grove Drive

Lithonia, GA 30038770-981-4450770-842-4450

Dianemrobinson49@gmail.com

Professional Experience

EXPRESS EMPLOYMENT PROFESSIONALS – Administrative Assistant 01/2015

FELLFAB – Answered phone calls, greeted guest and applicants for employment. Invoicing, posting bank deposits, ordering supplies, scanning documents, updated database with daily proof of purchases, opening mail and general office/administrative duties.

VOLT WORKFORCE SOLUTIONS - Package handler 12/2014

FEDERAL EXPRESS during the Christmas holiday. Sorted and scanned packages.

APPLEONE EMPLOYMENT - Job Fair Hostess and Administrative 12/2014

Registered job seekers, assisted vendors with setup, greeted guest, handed out information for job fair held at the Holiday Inn, Atlanta.

Community Foundation of America. Greeted guest, answer phone calls and handled inquiries, arranged meetings with personnel, checked in mail and packages.

KELLY SERVICES EMPLOYMENT - Hospitality and Customer Service 11/2014

FABTECH CONVENTION - Greeted vendors and customers, printed badges, assisted with directing guest to their locations for booths. Provided excellent customer service.

GENERAL MOTORS ACCEPTANCE CORPORATION - GMAC 1987 – 2008

Planned, organized, and prioritized workflow, provided excellent personal communication skills. Established project management skills to influence, lead, negotiate and delegate co-workers to their best abilities. Decision making and negotiating skills used to resolve conflict resolution. Demonstrated success to adapt and tolerate stress in all situations that were presented. Received recognition for giving outstanding customer/dealer service.

Customer Service Representative

Customer service inquiries responded to quickly by assessing the customer’s needs and handling the problem with ideal solutions

Handled customer complaints, repair trust, locate resources for problem resolution and design best option solutions

Daily contact with internal partners in accounting, field services, new business, operations and consumer affairs.

Leasing Administrator

Support internal and external customer service and operational servicing of commercial and customer leasing accounts.

Service and maintain lease life cycle events, as well as client service requests for information, research and issue resolution.

Provided educational information to customers and dealers, including all title and tag follow-up with the Department of Motor Vehicles.

Excellent service provided to designated dealers and dealership personnel.

Audit and Dealer Administrator

Cleared audits daily and comments updated on any audits open over 10 days at dealership. Handled any issue that happened or corresponding and working with management on any major issues that needed immediate response.

Recognition of potential loss situations and call in reports from field representatives with action taken to mitigate risk with the proper management team alerted.

INV/REV database maintained current and integrity of information periodically verified. Open cash posted by 11:00 am daily, comments updated and problems situations handled

immediately. Maintained dealer satisfaction goal of 74% index for 12 months.

Wholesale and Sales Administrator

Prepared new dealer packages including creating collateral documents, database updated accurately and prior to acquisition date. Documents prepared 48 hours of request.

Administrative review packages prepared with all preliminary investigation/follow-up completed and routed within 30 days prior to scheduled review.

UCC follow-up, no lapses filed prior to 30 day expiration. Document filing completed weekly. CLCDC follow-up of wholesale charges on the 12th of each month. Wholesale database and system variances cleared twice per week. Served on development of a BARS system database that accurately follows up deliveries at

dealership in a timely manner. Risk unit follow-up and obtain copies of new license for dealer business within 30 days.

Smartcash Administrator

Updated all spreadsheets, web sites and reports with the current stated of each non GM and used wholesale target.

Provided weekly updates to Sales and CLC teams on status of current projects and priorities. Transition of new on GM wholesale accounts to GMAC Bank. Prepared all wholesale, retail, SmartCash and related documentation for pending wholesale

acquisition within 2 days of approval. Completed new acquisition check sheet and routed to management for approval.

Created dealer credit file, collateral file and guarantor files upon receipt of fully executed documents. Letters drafted, reports and memos completed and routed to management.

Recognition of potential loss situations with appropriate actions taken to mitigate risk and proper action taken to resolve issue

Summary of Qualifications

Business Operations Administration Sales and Marketing Corporate Training Business Development Wholesale Administration

Client/Dealer Services Customer Service Product Knowledge Communication/Presentation Accounting Functions Database Management

Education/Certification

DeVry University – Bachelor of Science – Technical Management – Sales and Marketing – December 2012

Leadership training

Software Skills

Proficient in Microsoft Office, Access, Excel and PowerPoint Typing 60 wpm