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This presentation about the assessment tool D.I.AL.O.G (Data Indication Alignment Organizational Goals) is designed to introduce a process which will allow you to survey your team and determine how well your leadership team has aligned the goals of the organization. You will also be able to identify employee engagement and opportunities to improve communication within the organization.
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Copyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVEDCopyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED 11
Measuring Organizational Measuring Organizational Effectiveness ThroughEffectiveness Through
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Or In Other Words…Or In Other Words…
• Is Everyone Singing From The Is Everyone Singing From The Same Sheet Music?Same Sheet Music?
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What is D.I.AL.O.G?What is D.I.AL.O.G?
• An instrument which measures the An instrument which measures the perceptions of the people within an perceptions of the people within an organization using Baldrigeorganization using Baldrige Award Award criteria as the foundation.criteria as the foundation.
Copyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVEDCopyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED 44
Why is it so Important?Why is it so Important?
• Competitive AdvantageCompetitive Advantage• Enhanced Product/Service Enhanced Product/Service • Customer LoyaltyCustomer Loyalty• Increased Market ShareIncreased Market Share• Ability to InnovateAbility to Innovate• Increased Revenue/GrowthIncreased Revenue/Growth
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Model of AlignmentModel of Alignment
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Malcolm Baldrige Quality AwardMalcolm Baldrige Quality Award
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Malcolm Baldrige Quality AwardMalcolm Baldrige Quality Award
• Baldrige AwardBaldrige Award• Education, Government, Health, Education, Government, Health,
Manufacturing, Non-Profit, Service, Small Manufacturing, Non-Profit, Service, Small BusinessBusiness
• Sunny Fresh Foods, Inc., Monticello, MN 2005Sunny Fresh Foods, Inc., Monticello, MN 2005
• Premier, Inc., San Diego, CA 2006Premier, Inc., San Diego, CA 2006
• U.S. Army Armament Research, Picatinny, NJ 2007U.S. Army Armament Research, Picatinny, NJ 2007
• Cargill Corn Milling, Wayzata, MN 2008Cargill Corn Milling, Wayzata, MN 2008
• Heartland Health, St. Joseph, MO 2009Heartland Health, St. Joseph, MO 2009
• Nestle Purina Petcare, St. Louis, MO 2010Nestle Purina Petcare, St. Louis, MO 2010
• Montgomery County Schools, Rockville, MD 2010Montgomery County Schools, Rockville, MD 2010
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What Does it Measure?What Does it Measure?
• LeadershipLeadership• Strategic PlanningStrategic Planning• Customer and Market FocusCustomer and Market Focus• Measurement, Analysis, and Measurement, Analysis, and
Knowledge ManagementKnowledge Management• Workforce FocusWorkforce Focus• Process ManagementProcess Management• ResultsResults
Baldrige Award Categories
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The InstrumentThe Instrument
• 70 Statements70 Statements, a, approximately 10 per pproximately 10 per categorycategory
• Agree, Disagree, Neutral, Don’t KnowAgree, Disagree, Neutral, Don’t Know• Web-basedWeb-based• Responses Remain AnonymousResponses Remain Anonymous
Copyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVEDCopyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED 1010
Data is Presented for the entire OrganizationData is Presented for the entire Organization
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Overall Data for CompanyOverall Data for Company
Measurement, Analysis, and Knowledge
Leadership
Strategic Planning
Customer and Market Focus
Overall Responses
Workforce Focus
Process Management
Results
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Data is Presented for Up to Four Data is Presented for Up to Four Departmental GroupsDepartmental Groups
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Data Reported by DepartmentsData Reported by Departments
Administration
Marketing and SalesOperations
Customer Service
LEADERSHIP
STRATEGIC PLANNING
Administration
Marketing and SalesOperations
Customer Service
CUSTOMER and MARKET FOCUS
Administration
Marketing and SalesOperations
Customer Service
MEASUREMENT, ANALYSIS, and KNOWLEDGEAdministration
Marketing and SalesOperations
Customer Service
WORKFORCE FOCUS
Administration
Marketing and SalesOperations
Customer Service
PROCESS MANAGEMENT
Administration
Marketing and SalesOperations
Customer Service
RESULTS
Administration
Marketing and SalesOperations
Customer Service
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Data is Presented for Up to Four Levels Data is Presented for Up to Four Levels within the Organizationwithin the Organization
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Data Reported by LevelData Reported by Level
Senior MgmtMiddle MgmtSupervisorsEmployees
LEADERSHIP
STRATEGIC PLANNING
Senior MgmtMiddle MgmtSupervisorsEmployees
CUSTOMER and MARKET FOCUS
Senior MgmtMiddle MgmtSupervisorsEmployees
MEASUREMENT, ANALYSIS, and KNOWLEDGE
Senior MgmtMiddle MgmtSupervisorsEmployees
WORKFORCE FOCUS
Senior MgmtMiddle MgmtSupervisorsEmployees
PROCESS MANAGEMENT
Senior MgmtMiddle MgmtSupervisorsEmployees
RESULTS
Senior MgmtMiddle MgmtSupervisorsEmployees
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Data is Supported With Individual Data is Supported With Individual InterviewsInterviews
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D.I.AL.O.G.D.I.AL.O.G.DData ata IIndicating the ndicating the ALALignment of ignment of OOrganizational rganizational GGoalsoals
CustomerSatisfaction
BusinessResults
Competitors
Products - ServicesWork Processes
EmployeeDevelopmentInvolvement
Suppliers
Vision - ValuesStrategic Direction
Leadership
ValueMeasurement
Redesign of Process & Products
Copyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVEDCopyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED 1818
D.I.AL.O.G.D.I.AL.O.G.DData ata IIndicating the ndicating the ALALignment of ignment of OOrganizational rganizational GGoalsoals
CustomerSatisfaction
BusinessResults
Competitors
Products - ServicesWork Processes
EmployeeDevelopmentInvolvement
Suppliers
Copyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVEDCopyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED 1919
D.I.AL.O.G.D.I.AL.O.G.DData ata IIndicating the ndicating the ALALignment of ignment of OOrganizational rganizational GGoalsoals
CustomerSatisfaction
BusinessResults
Competitors
Products - ServicesWork Processes
EmployeeDevelopmentInvolvement
Suppliers
Vision - ValuesStrategic Direction
Copyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVEDCopyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED 2020
D.I.AL.O.G.D.I.AL.O.G.DData ata IIndicating the ndicating the ALALignment of ignment of OOrganizational rganizational GGoalsoals
CustomerSatisfaction
BusinessResults
Competitors
Products - ServicesWork Processes
EmployeeDevelopmentInvolvement
Suppliers
Vision - ValuesStrategic Direction
Leadership
Copyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVEDCopyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED 2121
D.I.AL.O.G.D.I.AL.O.G.DData ata IIndicating the ndicating the ALALignment of ignment of OOrganizational rganizational GGoalsoals
CustomerSatisfaction
BusinessResults
Competitors
Products - ServicesWork Processes
EmployeeDevelopmentInvolvement
Suppliers
Vision - ValuesStrategic Direction
Leadership
ValueMeasurement
Redesign of Process & Products
Copyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVEDCopyright (c) 2011 Inspired Performance Solutions, Inc. ALL RIGHTS RESERVED 2222
If You Can’t Measure It, If You Can’t Measure It, You Can’t Manage ItYou Can’t Manage It
What areas do you need to review What areas do you need to review in your business?in your business?
For more information, please contact us at:For more information, please contact us at:
[email protected] or 402 707-4868
[email protected] or 816 674-8112
www.inspiredperformancesolutions.com
