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DHL EXPRESS
SERVICE & RATE GUIDE 2020 VIETNAM
The International SpecialistsPage 2
ServicesPage 4
How to Ship with DHL ExpressPage 10
Shipping ToolsPage 14
Zones and RatesPage 15
2
Operating in
facilities
shipments per year vehicles (own, leased,
subcontracted trucks and vans)
employees
CONNECTING YOUR WORLD
flightsperday (commercial and non-commercial)
220+
400
100,000+
million+
Figures are approximate as of the end of 2018 *TAPA = Transported Asset Protection Association
34,000+
3,000+3,000+
Service Points
TAPA*certifications
By the year 2050, Deutsche Post DHL Group aims to achieve zero emissions logistics
aircraft260+countries and territories worldwide
84,000+
300+
DHL Service & Rate Guide 2020: Vietnam
THE INTERNATIONAL SPECIALISTS3
DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building
and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning
more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.6 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and
‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly
as possible.
The International Specialists Services How to Ship
with DHL ExpressShipping
ToolsZones and
Rates
ThroughourCertifiedInternationalSpecialistProgramwe
provide all DHL Express employees with the requisite
knowledge they need to do their job competently and
confidently–andthat’sgoodnewsforbothemployeesand
customers.AsCertifiedInternationalSpecialistsyoucanrelyon
DHL Express as the experts in international express.
ThisguideenablesyoutofindouthowDHLExpresscanhelp
you with your international shipping needs, and to see what best
fitsyourneedsfromourwiderangeofproductsandservices.
Should you have any questions, please get in touch with your
DHL Account Manager or visit us at dhl.com.vn.
DHL Service & Rate Guide 2020: Vietnam
SERVICES4
Export Services
Import Services E-commerce Optional
Services Surcharges Customs Services
EXPORT SERVICES DHL Express WorldwideOurmostpopularproduct,DHLExpressWorldwide,offersan
end of business day delivery service around the world for pieces
up to 70kg and shipments up to 1,000kg.
We deliver reliably and quickly to more global destinations
across a single integrated network than any other express
delivery company.
DHL Express 12:00With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offersamoney-backguaranteeandallowsforheavierpiecesup
to 70kg and shipments up to 300kg.
DHL Express 9:00 (10:30 to the USA) Ourpremiumtime-definiteserviceoffersadeliverybefore9:00
(10:30 to the USA) on lanes that guarantee either a next or
secondbusinessdaydelivery.DHLExpress9:00isofferedtothe
majority of business centers in Europe, the Middle East, Africa,
AsiaandtheAmericas.DHLExpress9:00featuresamoney-back
guarantee and is suitable for pieces up to 30kg and shipments
up to 300kg.
Ourcoreservicesaretimedefiniteandofferyousecuredoor-to-doordeliveryofgoodsanddocumentstoandfromvirtuallyevery
countryandterritory.Whetheryouneedyourshipmentsdeliveredatthestart,middleorendofabusinessday,ourservicesofferfull
track-and-trace visibility so you always know where your shipments are.
DHL Express Worldwide
DHL Express 12:00DHL Express 9:00 (10:30 to the USA)
Service descriptionDelivery by the end of the next possible business day
Delivery before 12 noon on the next possible business day
Deliverybefore9:00 (10:30 to the USA) on the next possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 79 27
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment – 10 10
Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted
*Additionaltermsandconditionsapply–seedhl.com/express.vn for details. †A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network restrictions are subject to change with 30 days’ notice.
Our international services at a glance
The International Specialists Services How to Ship
with DHL ExpressShipping
ToolsZones and
Rates
DHL Service & Rate Guide 2020: Vietnam
SERVICES5
The International Specialists Services How to Ship
with DHL ExpressShipping
ToolsZones and
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Export Services
Import Services E-commerce Optional
Services Surcharges Customs Services
IMPORT SERVICES
WithourDHLExpressWorldwideImportproduct,
you can import shipments from over 220 countries
and territories in the world. This is more than
anyotherexpressdeliverycompanycanoffer.
What’s more, customers in, say, the USA can order
an import from China not just to the USA, but to
other destinations as well. We call this a third
country shipment.
There is no need for local brokers or forwarders to
get involved in any part of the process. You are in
full control, and able to manage all aspects of your
imports in a very simple way.
Ifyouneedafasterdelivery,ourDHLExpress
12:00 service is available for import as well. You
can order an import from another country, to be
delivered to your country or any other destination,
by using our dedicated electronic shipping solution
for imports. You will have one account number,
oneinvoiceinasinglecurrencyandafixedprice
that means you know exactly what you will pay.
DHL Service & Rate Guide 2020: Vietnam
SERVICES6
Export Services
Import Services E-commerce Optional
Services Surcharges Customs Services
The International Specialists Services How to Ship
with DHL ExpressShipping
ToolsZones and
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International e-commerceThe explosion in online shopping extends across borders, and
this trend looks set to continue. DHL supports our customers’
international growth with:
n Global reach
n Express options
n Duties and taxes paid options and customs expertise
n Late pick ups
n Easy returns solutions
Fast, flexible and easyConsumersexpecteverything‘ondemand’–anytime,anywhere.
DHL shipping options give customers a distinct competitive
edge:over90%ofonlineconsumerslookattheavailable
delivery options before going to the checkout, and their decision
isinfluencedbydeliveryspeed,flexibilityandease. Scheduled delivery Signature release/ leave your signature
Leave with neighbor or concierge
Collect from Service Point
Alternative address Vacation hold
DHL’s On Demand Delivery tool keeps receivers informed
of shipment progress, allowing them to reschedule,
reroute, release or conveniently collect from a DHL
ServicePoint.Itisaninnovative,easy-to-use,mobile-
friendly service, especially for residential deliveries.
Designed to enhance the online shopper’s experience,
especially for residential deliveries, the service is
available globally, meaning consistent service standards
and a harmonized user experience.
Discover and growVisit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country guides, white papers such as
‘The 21st Century Spice Trade’, customer and trend research and
market intelligence tools can enable you to better understand
your customers and shipping requirements to take the next step
in your e-commerce journey.
Our customers go global with ease and speed, maximizing the
enormous potential of international e-commerce.
POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
DHL Service & Rate Guide 2020: Vietnam
SERVICES7
Export Services
Import Services E-commerce Optional
Services Surcharges Customs Services
The International Specialists Services How to Ship
with DHL ExpressShipping
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OPTIONAL SERVICES
DHLExpressoffersawiderangeofoptionalservices–from
non-standard deliveries and billing options to climate neutral
shipping.Youhavetheflexibilitytochoosethebestservicefor
your needs with our express delivery services worldwide.
Contact Customer Services to learn more.
Duties and Taxes Paid View charges
DHL Express can arrange for the shipper or a third party to be
billed for any duties and taxes payable at destination, rather
than the receiver of the shipment being billed. Charges apply
whenever the shipper requests that duties, taxes or other
regulatory fees be billed outside of the destination country.
Dedicated Pickup and Delivery View charges
Ifyourbusinessneedsadedicatedvehicletocollectordeliverunusual shipments, or a pickup or delivery outside normal
business hours, we can arrange this.
Shipment Insurance View charges
We recommend this comprehensive protection for your valuable
or personal shipments, giving you peace of mind in the unlikely
event of physical damage or loss.
Extended Liability View charges
Ifyouaresendingvaluabledocumentssuchaspassports,visa
applicationsorregulatorycertificatesyoucanextendtheDHL
standardliabilitywiththisservice.Itprovidescoverageand
compensation in the case of loss or damage.
Direct Signature View charges
Ifyouaresendingsensitivedocumentsorhighvaluecontents
you can request DHL to obtain a direct signature from the
consignee or a representative at the delivery address. DHL will
ensure your shipment is not re-directed, or delivered at an
alternative address.
Printed Invoice View charges
This service is for customers who require a paper invoice where
e-billingistheagreedstandard.Thisserviceprovidesflexibility
foradifferentinvoicingmethodthanwhatisalreadyagreed.
Residential Address View charges
Customers shipping to a home or private residence can activate
specificdeliveryoptionsbydesignatingthedeliveryaddressas
residential. For such shipments, DHL Express will proactively
notify the receiver via email or SMS about the shipment’s
progress. Receivers can then select the most suitable delivery
option on the On Demand Delivery website.
GoGreen Climate Neutral View charges
This service is for customers who need a
reliable method to calculate their annual
carbon emissions at a shipment level and
subsequentlyoffsettheseemissions
through approved environmental programs. The whole process
isverifiedannuallybyanindependentbodyaccreditedbythe
United Nations. DHL can also provide reports for either a high
level estimate or a detailed carbon footprint.
Change of Billing View charges
Thisapplieswhenacustomerrequestsachangeofdefined
billing information on an already issued invoice, and which will
result in a reissuing of the invoice and, in case of an account
change, crediting of the old account and debiting of the new.
Verbal Delivery Notification View charges
Atshipper’srequest,thisserviceoffersaproactivenotification
message given by Customer Service verbally by phone
informing the shipper that their shipment has been delivered at
destination.Deliverynotificationemailsortextmessages
generated by our shipping tools are free of charge.
For a full list of optional services, please visit dhl.com.vn/optional_services.
DHL Service & Rate Guide 2020: Vietnam
SERVICES8
Export Services
Import Services E-commerce Optional
Services Surcharges Customs Services
The International Specialists Services How to Ship
with DHL ExpressShipping
ToolsZones and
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SURCHARGES
Inordertomaintainaconsistentlyhighlevelofservice,inspecificcircumstancesDHLExpressleviesasurchargeforexceptional activities, ensuring that these surcharges are fair for all of our customers.
Fuel Surcharge View charges
This variable surcharge is applied to the weight charge of each shipmentandanytransportationrelatedsurcharges.Itisderived from publicly available fuel oil indices that are also shown on the DHL Express website at dhl.com.vn/fuelsurcharge. The charge is calibrated every month to the oil price that was current two months prior to the billing month. The Fuel Surcharge applies to international shipments.
Remote Area View charges
This surcharge applies when a shipment is collected from ordeliveredtoalocationthatisdistantordifficulttoserve. The Remote Area surcharge applies to international shipments.
Overweight Piece View charges
Afixedsurchargeisappliedtoeverypiece,includingapalletthatexceeds a scale or volumetric weight of 70kg. The Overweight Piece surcharge applies to international shipments.
Oversize Piece View charges
Thisfixedsurchargeappliestoeverypiece,includingapallet,with a single dimension in excess of 120cm. The Oversize Piece surcharge applies to international shipments.
Non-Stackable Pallet View charges
Thisfixedsurchargeisappliedtoeverypalletwithinashipmentthat cannot be stacked, either on request by the shipper, or because of its shape, content or packaging. This surcharge applies to international shipments.
Dangerous Goods View charges
DHL can carry acceptable quantities of dangerous goods or hazardous materials. Packages containing dangerous goods materials will be assessed and a service charge will be applied accordingly. Additional charges may also apply.
Lithium Batteries View charges
A surcharge may apply per shipment when the handling and transportationofshipmentsinvolvesLithiumIonorLithiumMetalbatteriescompliantwiththeappropriateIATAPackingInstructions966,967,969,SectionII.
Excepted Quantities View charges
Thisfixedsurchargeisappliedpershipmentwhenthehandlingand transportation of shipments involves substances and commodities that are in Excepted Quantities in compliance with IATADangerousGoodsRegulations.
Dry Ice UN1845 View charges
A service charge will be applied for the handling and transportationofDryIceUN1845,whichisusedasafreezingagent for non-dangerous goods.
Address Correction View charges
Thisfixedsurchargeisappliedtoanyshipmentthathasanincorrect delivery address at the time of pickup and the delivery cannotbefulfilledaftermakingeffortsatthedestinationtodetermine the correct address. This surcharge applies to international shipments.
Data Entry View charges
Thisfixedsurchargeappliesforeachshipmentconsignedwithnon-electronic, paper based manual waybills. Electronic shipping documentation incurs no additional charges.
Security Charges View charges
Additional surcharges may apply when shipping from or to a destination country where DHL is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism (Elevated Risk), or when shipping to a destination country that is subject to trade restrictions imposed by the UN Security Council (Restricted Destination).
Consumer Goods ID8000 View charges
A surcharge is applied for shipments containing consumer goods such as perfumes, aftershaves, aerosols, nail varnish and prescriptionmedicinesascoveredbytheIATAID8000sectionand packed in a form intended for retail sale and shipped to private individuals.
For a full list of surcharges, please visit dhl.com.vn/surcharges.
DHL Service & Rate Guide 2020: Vietnam
SERVICES9
Export Services
Import Services E-commerce Optional
Services Surcharges Customs Services
The International Specialists Services How to Ship
with DHL ExpressShipping
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CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with
extensive knowledge and experience of dealing with customs
topics worldwide. For your peace of mind, we provide a wide
range of customs support for standard as well as non-routine
customs-clearance processes. By making sure that clearance
isasmoothandefficientprocess,weensureyourshipments
arrive as quickly as possible, and leave you free to focus on
your core business. With our online tool (tas.dhl.com) we
provide essential customs information to help you prepare
your shipments.
Disbursement View charges
At the receiver’s request, DHL credit or cash is used to fund the
clearance, duty and tax charges relating to a shipment or piece,
instead of the receiver using their own bond or credit line.
The customs process is accelerated, with DHL making prompt
payment of relevant charges while the receiver defers payment
until an agreed date.
Advance Payment View charges
The service covers any import of a non-document shipment for
which DHL has paid or used its customs credit line advancing
customs duties, taxes or regulatory charges on behalf of those
importers with whom DHL has no contract. The charge is based
on the credit advanced or guaranteed and is subject to a
standard minimum.
Formal Clearance View charges
Applied in selected countries, when importing goods with an
aggregated declaration value or weight exceeding the limits set
by destination customs authorities, or due to other regulatory
requirements are excluded from routine clearance procedures.
Bonded Storage View charges
Storage charges apply when the shipment cannot be released by
customs due to inaccurate or missing paperwork. Charges take
effectthreecalendardaysafterthefreightarrivaldateorbroker
notification,whicheverislater.Thechargeappliestotheduty
and taxes payer.
Clearance Data Modification View charges
A surcharge applies in case the customs declared value of a
shipmentrequiresmodificationeitherbeforeorduringthe
customs clearance process.
Post Clearance Modification View charges
ThemodificationbyDHLofvalue,commodity,HSCode,country
of manufacture, or terms of trade information after the import
clearance process for a shipment/piece, to correct or elaborate
on what was submitted previously to Customs. Fees apply only
when the original error was not made by DHL. Fees can apply at
times for export clearance, although less often.
For a full list of customs charges, please visit dhl.com.vn/customs_services.
DHL Service & Rate Guide 2020: Vietnam
HOW TO SHIP WITH DHL EXPRESS10
Shipment weightPleaseweighandmeasureyourshipment.Ifyouaresending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight, the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standardIATAmethod.Tocalculatethevolumetricweightof your shipment, simply multiply the length by height by width in centimeters, then divide the total sum by 5,000 for each piece in the shipment. Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirmthiscalculation.
Documentation required: waybillAll shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece. This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually numbered to allow you to track your shipment from collection through to delivery. Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.
Documentation required: invoice A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used by customs authorities to assess if duties or taxes are payable. A commercial invoice is used when goods are part of a commercial transaction or intended for resale. A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).
The International Specialists Services How to Ship
with DHL ExpressShipping
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Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3
Height
WidthLength
1
2
3
DHL Service & Rate Guide 2020: Vietnam
HOW TO SHIP WITH DHL EXPRESS11
The International Specialists Services How to Ship
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Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Your invoice will require the following details:
PREPARING YOUR SHIPMENT
1 BANK DETAILS These are the bank details that will be used for the transaction between the seller and buyer. These details are not required for non-commercial/proforma invoices.
2 DESCRIPTION Generic or broad descriptions are no longer permitted and are likely to cause delays. Descriptions should include the items, how many there are, what they are made of, and what they will be used for. For example, describing items as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs classification,safetyandsecurityreasons.
3 COMMODITY CODE Thisistheproductidentificationcodeusedby the exporting country to classify the goodstobeexported.Itassistsclearanceand avoids delays.
4 COUNTRY OF MANUFACTURE/ORIGIN This relates to the place of manufacture, notthecountryofexport.Ifitemsaremanufactured in more than one country, please list the origins.
5 TOTAL DECLARED VALUE This is the total value of the transaction for customspurposesbasedontheIncotermselected. The total declared value should include freight and insurance charges if the seller is responsible for these two elements.
6 TYPE OF EXPORT The options are: (1) Permanent; (2) Temporary; and (3) Repair & Return.
7 INCOTERM InserttheIncotermthatbestdescribestheterms of the transaction. For example, DAP (Delivered At Place).
8 REASON FOR EXPORT This could be: For Sale; For Repair; After Repair; Gift; Sample; Personal Use Not ForResale;Replacement;IntercompanyTransfer;orPersonalEffects.
Exporter
TaxID/VATnumber
Commercial Invoice
Bank details Date
Waybill number
Invoicenumber
Exporter code
Importer(billto) ReceiverifdifferentfromImporter
TaxID/VATnumber
Shipment reference
Full description of goods
Commodity code
Itemquantity
Unit value[Currency]
Subtotal value[Currency]
Net weight Country of manufacture/origin
Freight
Insurance
Total declared value/currency Total net weight/kg(s)
Total pieces Total gross weight/kg(s)
Type of export
Incoterms
Reason for export
I/Weherebycertifythattheinformationcontainedinthisinvoiceistrueandcorrectandthatthecontents of the shipments are as stated above.
Position in company Signature
Company stamp
2
3
1
4
5
6
7
8
DHL Service & Rate Guide 2020: Vietnam
HOW TO SHIP WITH DHL EXPRESS12
The International Specialists Services How to Ship
with DHL ExpressShipping
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Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely
through the DHL Express global network, it is important that
they are packaged and labeled correctly.
Packaging guidelines n Ifyouarere-usingenvelopesorboxes,pleaseensurethat
old labels and markings are removed
n Securelyfixthewaybilltotheshipment.Thewaybillcanbe
thought of as the shipment’s airline ticket and it will delay
delivery if it becomes separated from your shipment
n The barcodes on the waybill are scanned at numerous
points during your shipment’s journey. Please ensure
thebarcodeisflatandnotcoveredbytape,shrinkwrap
or strapping
n Place the waybill on the top or side of your shipment
and please ensure it does not overlap the corners or
edges of boxes
n Use adequate protective wrapping for fragile or delicate
items and ensure they are packed as far away as possible
from the corners of boxes
n To prevent injury to our employees, please pay special
attention to the packaging of sharp items. There should not
be any possibility of the contents piercing the packaging
n Any individual pieces over 70kg should be placed on a
pallet.Ifyouaresendingamulti-pieceshipment,itisnot
necessary to place the individual pieces on a pallet unless
they exceed 70kg. For example, a shipment comprising
four 25kg pieces does not have to be placed on a pallet
DHL packagingWeofferarangeofhigh-qualityDHL-brandedpackagingitems,
suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
For more information please refer to the Packing Guide
available on dhl.com.vn/packingguide.
Prohibited and Restricted Commodities Prohibited ItemsThe following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
any law, regulation or statute of any federal, state or local
government of any country from, to or through which the items
may be carried. For international carriage there may be
additionalprohibiteditemsspecifiedbythecountryof
destination. DHL may at its sole discretion refuse to carry other
items not listed below.
n All Samsung Galaxy Note7 and Samsung Note7 devices
n Bullion (of any precious metal)
n Cash(legaltender–banknotes,currencynotesandcoins)
n Completefirearms,ammunition,explosives/explosive
devices including inert explosives and test pieces, air guns,
replicaandimitationfirearms
n Human remains or ashes in any form
n Hunting (animal) trophies, animal parts such as ivory and
shark’sfin,animalremainsorashes,oranimalby-products
and derived products not intended for human
consumption,prohibitedformovementbytheCITES
Convention and/or local law
n Illegalgoods,suchascounterfeitgoodsandnarcotics
n Live animals (including but not limited to mammals,
reptiles,fish,invertebrates,amphibians,birds,insects,
larvae and pupae)
n LooselithiummetalbatteriesunderIATAPI968sectionII
n Loose precious and semi-precious stones (cut or un-cut,
polished or un-polished)
DHL Service & Rate Guide 2020: Vietnam
HOW TO SHIP WITH DHL EXPRESS13
Restricted ItemsThe following items will NOT be accepted for carriage unless
otherwise agreed to by DHL. To obtain such agreement a
business case will need to be conducted by DHL and the items
approved for carriage will be recorded in writing with the
customer.
n Airguns,tasers,imitationorreplicafirearms,firearmparts
andreplicaammunition(includesriflebutts,trigger
mechanisms, screws/bolts etc which are manufactured for
thesolepurposeofcreatingafunctionalfirearm)
n Antiques and works of art with a shipment value in excess
of EUR 500,000
n Banderols/Tax stickers with a shipment value in excess of
EUR 500,000
n Cannabisformedicinalpurposesfrombonafide
pharmaceutical manufacturers with appropriate licences
and where lawful to ship, which must be in tablet or liquid
form, may be carried with an approved business case.
The value of one shipment must not exceed EUR 10,000
n Cigarettes, cigars, tobacco products and electronic
cigarettes with a shipment value in excess of EUR 500,000
n Commemorative coins and medals with an individual value
or total shipment value of EUR 2,000 or more are restricted
for carriage
n Dangerous/hazardous goods including but not limited to
perfumes,aftershaves,aerosols,flammablesubstances,
dryice,biologicalsubstances,UNclassifieddangerous
goodsandanygoodsspecifiedassuchunderInternational
AirTransportAssociationregulations(“IATA”),the
AgreementonDangerousGoodsbyRoad(“ADR”)or
InternationalMaritimeDangerousGoods(“IMDG”)
regulations. Applicable to all shipments valued in excess of
EUR 500,000
n Financialandmonetarycommodities–examplesinclude
butarenotlimitedtoactivatedSIMcardsformobile
phones, blank or activated credit or cash dispenser cards,
blank cheques, event tickets, lottery tickets, money or
postal orders, pre-paid phone cards, tickets (blank stock),
traveller’s cheques, vouchers/tokens, unused stamps etc.
Applicable to all shipments valued in excess of
EUR 500,000
n Furs
n Jewellery and watches and with individual values in excess
of EUR 5,000. The shipment must not exceed EUR 100,000
PAYING FOR YOUR SHIPMENT
You can pay for DHL Express services either with cash, a credit
card or by bank transfer. You can open an account with DHL
Express to pay via bank transfer; and all account customers
receive invoices on a pre-agreed basis. For more details, please
get in touch with a Customer Service Advisor at your local
DHLExpressofficeorgotodhl.com.vn/en/express/shipping/
open_account.
The International Specialists Services How to Ship
with DHL ExpressShipping
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Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
DHL Service & Rate Guide 2020: Vietnam
SHIPPING TOOLS14
The International Specialists Services How to Ship
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SHIPPING TOOLS
Making shipping easierDHLExpressoffersachoiceofelectronictoolstosuiteventhe
most demanding requirements. We invest continually in market-
leading technologies to make it easier for you to send your
shipments around the world. As a result, you have more time to
focus on your business.
Ourelectronicsolutionscoveronlineandofflineoptions,aswell
asintegratedsolutions.Inaddition,weprovideindustry-specific
solutions tailored for the Life Sciences and Technology sectors.
More information about our general capabilities is provided on
this page.
DHL.comOur website provides a comprehensive guide to DHL Express
shipping services, as well as transport news, service updates
and contact details. To make doing business with us even easier,
the site features interactive tools that include online booking,
tracking and a volumetric weight calculator.
EasyshipThisisanofflineadvancedshipmentmanagementtoolforany
organization with large shipping volumes or regular scheduled
deliveries. DHL Easyship can handle the needs of multinational
supply chains or any business with a central shipping function.
ItisaWindows-basedsystem,whichiseasytouseyetvery
powerful–enablingyoutohandleeverythingfromregular
mailshots to multi-stage shipping processes.
Customer shipping integrationUsingEDIandXMLServicesenablesyoutoincorporate
DHL’s online shipping capabilities into your own website,
warehouse or customer service application. This provides global
shipment tracking while making it faster and easier to access
information about transit times, rates and courier bookings.
Specific solutionsDHLoffersadditionalcapabilitiesforbusinessesrequiringmore
specializedsolutions–forexample,itsMedicalExpressand
Collect & Return services. For more information, please contact
your DHL Account Manager or local Customer Service team.
MyDHL+ re-imagines the way the shipping business
does business, by combining the tools and services
our customers use most. With its mobile friendly and
intuitive interface, customers can now import, export,
schedule a pickup, track shipments and pay bills more
quicklythanever–allinonevisit,withonepassword
and zero headaches. MyDHL+ makes it incredibly easy
to navigate the complexities of international shipping.
Try it out now at mydhl.com.
The new DHL Express Mobile app lets you track
your shipments and manage your deliveries all in
one place. You can locate the nearest DHL Service
Pointforparceldropofforcollection,andquickly
checkshippingratestoo–rightonyoursmartphone.
Advanced GPS location services and camera barcode
scanning are also available. Download DHL Express
Mobile today, on Android or iPhone.
DHL Service & Rate Guide 2020: Vietnam
ZONES AND RATES15
Optional services View explanation Charging method Charge
Duties and Taxes Paid Per shipment VND 525,000
Dedicated Pickup Per shipmentQuoted case by case with a minimum charge of VND 1,500,000
Dedicated Delivery Per shipmentQuoted case by case with a minimum charge of VND 1,500,000
ShipmentInsurance By shipment valueVND315,000,or1.25%ofstatedshipmentvalue if higher
Extended Liability Per shipment VND 100,000
Direct Signature Per shipment VND 130,000
PrintedInvoice Per invoice VND 50,000
Residential Address Per shipment VND 80,000
GoGreen Climate Neutral By shipment weight VND2,940perkg
Change of Billing Per invoice VND 250,000
VerbalDeliveryNotification Per shipment VND 150,000
OPTIONAL SERVICES
For a full list of optional services, please visit our website at dhl.com.vn/optional_services.
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CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3
Decide which service best suits your needs (see page 4 for international services) and weigh your shipment (see page 10 and dhl.com.vn/volumetricweight)
Determine the rating zone of the origin or destination (see pages 17 and 18)
Find the rate using the rating zone and weight of your shipment (see page19 for exports and page 21 for imports)
1
23
DHL Service & Rate Guide 2020: Vietnam
ZONES AND RATES16
Surcharges View explanation Charging method Charge
Fuel Surcharge Per shipmentPercentage of transportation and additional charges, as per index; details here
Remote Area By shipment weightVND 8,400 per kg VND 500,000 minimum per shipment
Additional Handling
Overweight Piece Per piece VND 2,100,000
Oversize Piece Per piece VND 2,100,000
Non-Stackable Pallet Per piece VND3,900,000
Dangerous Goods
Full Dangerous Goods Per shipment VND 2,300,000
LithiumBatteriesSectionII(PI965) Per shipment VND 2,300,000
LithiumBatteriesSectionII(966,969) Per shipment VND 150,000
LithiumBatteriesSectionI Per shipment VND 150,000
Excepted Quantities Per shipment VND 150,000
DryIce(UN1845) Per shipment VND 300,000
Address Correction Per shipment VND 300,000
Data Entry Per shipment VND 135,000
Security Charges
Elevated Risk Per shipment VND 500,000
Restricted Destination Per shipment VND 750,000
ConsumerGoodsID8000 Per shipment VND 530,000
Customs services View explanation Charging method Charge
Disbursement Per shipment VND175,000,or2%ofthecreditadvancedifhigher
Advance Payment Per shipment VND175,000,or2%ofthecreditadvancedifhigher
Formal Clearance Per shipment VND 1,000,000
Bonded StoragePer shipment, and per kg per day after 3 calendar days
VND 150,000 per shipment and VND 2,500 per kg (both per day)
ClearanceDataModification Per shipment VND 400,000
PostClearanceModification Per shipment VND 1,250,000
CUSTOMS SERVICES
SURCHARGES
Please visit our website for a full list of surcharges and customs services.
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DHL Service & Rate Guide 2020: Vietnam
ZONES AND RATES17
SERVICE CAPABILITY AND RATING ZONES
Table continues overleaf
The International Specialists Services How to Ship
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ToolsZones and
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Optional Services Surcharges Customs
ServicesService Capability and Rating Zones
Export Services
Import Services
doc = document contents only P = document and non-document contents
FortransittimesandtheavailabilityofDHLExpress12:00andDHLExpress9:00foryouroriginanddestinationaddress,pleaserefertotheDHLCapability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
Country/Territory ZoneDHL
Express Worldwide
DHL Express
12:00
DHL Express
9:00Imports
Afghanistan 10 P PAlbania 9 P PAlgeria 10 P PAmerican Samoa 10 P PAndorra 9 P PAngola 10 P P PAnguilla 10 P PAntigua 10 P PArgentina 10 P P PArmenia 9 P PAruba 10 P PAustralia 6 P P PAustria 8 P P P PAzerbaijan 9 P PBahamas 10 P PBahrain 9 P PBangladesh 6 P PBarbados 10 P PBelarus 9 P PBelgium 8 P P P PBelize 10 P PBenin 10 P PBermuda 10 P PBhutan 6 P PBolivia 10 P PBonaire 10 P PBosnia and Herzegovina 9 P PBotswana 10 P PBrazil 10 P P PBrunei 3 P doc PBulgaria 9 P P PBurkina Faso 10 P doc PBurundi 10 P PCambodia 4 P doc PCameroon 10 P P PCanada 7 P P PCanaryIslands,The 10 P PCape Verde 10 P PCaymanIslands 10 P PCentral African Republic 10 P PChad 10 P PChile 10 P P PChina, People’s Republic 2/5 P doc PColombia 10 P P P PComoros 10 P PCongo 10 P PCongo, Democratic Rep. of 10 P doc PCookIslands 10 P PCosta Rica 10 P PCoted’Ivoire 10 P doc PCroatia 9 P PCuba 10 P PCuracao 10 P PCyprus 9 P doc PCzech Republic, The 8 P P P PDenmark 8 P P P PDjibouti 10 P PDominica 10 P P
Dominican Republic 10 P P
Country/Territory ZoneDHL
Express Worldwide
DHL Express
12:00
DHL Express
9:00Imports
Ecuador 10 P doc PEgypt 10 P PEl Salvador 10 P PEritrea 10 P PEstonia 9 P P PEthiopia 10 P PFalklandIslands 10 P PFaroeIslands 9 P PFiji 10 P PFinland 8 P P PFrance 8 P P P PFrench Guyana 10 P PGabon 10 P doc PGambia 10 P PGeorgia 9 P PGermany 8 P P P PGhana 10 P PGibraltar 9 P P PGreece 9 P P PGreenland 9 P PGrenada 10 P PGuadeloupe 10 P PGuam 10 P PGuatemala 10 P doc PGuernsey 9 P P doc PGuinea Republic 10 P PGuinea-Bissau 10 P PGuinea-Equatorial 10 P PGuyana (British) 10 P PHaiti 10 P PHonduras 10 P PHong Kong 1 P P P PHungary 9 P P PIceland 9 P P PIndia 6 P doc PIndonesia 3 P PIran,IslamicRep.of 10 P PIraq 10 P PIreland,Rep.of 8 P P P PIsrael 10 P PItaly 8 P P P PJamaica 10 P PJapan 4 P P PJersey 9 P P doc PJordan 9 P PKazakhstan 10 P P PKenya 10 P P PKiribati 10 P PKorea, D.P.R. of (North) 10 P PKorea, Rep. of (South) 5 P P PKosovo 10 P PKuwait 9 P PKyrgyzstan 10 P PLao P.D.R. 4 P PLatvia 9 P PLebanon 10 P doc PLesotho 10 P PLiberia 10 P P
Libya 10 P P
DHL Service & Rate Guide 2020: Vietnam
ZONES AND RATES18
SERVICE CAPABILITY AND RATING ZONES
doc = document contents only P = document and non-document contents
FortransittimesandtheavailabilityofDHLExpress12:00andDHLExpress9:00foryouroriginanddestinationaddress,pleaserefertotheDHLCapability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
The International Specialists Services How to Ship
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Country/Territory ZoneDHL
Express Worldwide
DHL Express
12:00
DHL Express
9:00Imports
Liechtenstein 8 P PLithuania 9 P doc PLuxembourg 8 P P P PMacau 3 P doc PMadagascar 10 P P PMalawi 10 P PMalaysia 1 P P PMaldives 6 P PMali 10 P PMalta 8 P PMarshallIslands 10 P PMartinique 10 P PMauritania 10 P PMauritius 10 P PMayotte 10 P PMexico 7 P PMicronesia, Fed. States of 10 P PMoldova, Rep.of 9 P PMonaco 8 P PMongolia 6 P PMontenegro, Rep.of 9 P PMontserrat 10 P PMorocco 10 P PMozambique 10 P doc PMyanmar 6 P doc PNamibia 10 P doc PNauru, Rep. of 10 P PNepal 6 P doc PNetherlands, The 8 P P P PNevis 10 P PNew Caledonia 10 P PNew Zealand 6 P P PNicaragua 10 P PNiger 10 P PNigeria 10 P PNiue 10 P PNorth Macedonia 9 P PNorthernMarianaIslands 10 P PNorway 9 P P POman 9 P PPakistan 6 P doc PPalau 10 P PPanama 10 P PPapua New Guinea 6 P PParaguay 10 P PPeru 10 P doc PPhilippines, The 3 P P P PPoland 9 P P doc PPortugal 8 P P P PPuerto Rico 10 P PQatar 9 P PReunion,Islandof 10 P PRomania 9 P P PRussian Federation, The 10 P PRwanda 10 P PSamoa 10 P PSan Marino 9 P P
Sao Tome & Principe 10 P P
Country/Territory ZoneDHL
Express Worldwide
DHL Express
12:00
DHL Express
9:00Imports
Saudi Arabia 9 P doc PSenegal 10 P P PSerbia, Rep. of 9 P PSeychelles 10 P PSierra Leone 10 P PSingapore 1 P P P PSlovakia 9 P P P PSlovenia 9 P P doc PSolomonIslands 10 P PSomalia 10 P PSomaliland, Rep.of (N.Somalia) 10 P PSouth Africa 10 P P PSouth Sudan 10 P PSpain 8 P P doc PSri Lanka 6 P P PSt. Barthelemy 10 P PSt. Eustatius 10 P PSt. Helena 10 P PSt. Kitts 10 P PSt. Lucia 10 P PSt. Maarten 10 P PSt. Vincent 10 P PSudan 10 P PSuriname 10 P PSwaziland 10 P PSweden 8 P P P PSwitzerland 8 P P P PSyria 10 P PTahiti 10 P PTaiwan 3 P P P PTajikistan 10 P PTanzania 10 P PThailand 1 P P P PTimor- Leste 6 P PTogo 10 P PTonga 10 P PTrinidad and Tobago 10 P PTunisia 10 P PTurkey 9 P P PTurkmenistan 10 P PTurksandCaicosIslands 10 P PTuvalu 10 P PUganda 10 P doc PUkraine 9 P PUnited Arab Emirates 9 P PUnited Kingdom 8 P P P PUnited States of America 7 P P 10:30 PUruguay 10 P PUzbekistan 10 P PVanuatu 10 P PVatican City 8 P PVenezuela 10 P PVietnam N/A P doc PVirginIslands(British) 10 P PVirginIslands(US) 10 P PYemen, Rep.of 10 P PZambia 10 P P P
Zimbabwe 10 P doc P
DHL Service & Rate Guide 2020: Vietnam
ZONES AND RATES19
Export rates by zone and product
DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
Documents only up to 2kg
0.5 998,500 989,900 1,009,100 1,014,100 1,171,700 1,214,900 1,220,700 1,230,300 1,620,700 2,178,700
1 1,129,500 1,119,100 1,189,400 1,214,100 1,398,000 1,450,600 1,450,500 1,533,000 2,013,900 2,617,800
1.5 1,260,500 1,248,300 1,331,900 1,414,200 1,624,300 1,686,300 1,723,400 1,832,900 2,409,900 3,056,900
2 1,391,500 1,377,500 1,474,400 1,614,300 1,850,600 1,922,000 1,996,300 2,132,800 2,805,900 3,496,000
Documents from 2.5kg and non-documents from 0.5kg
0.5 1,048,000 1,133,400 1,207,100 1,214,000 1,409,500 1,410,200 1,410,200 1,414,300 1,711,300 2,329,700
1 1,179,000 1,259,600 1,404,900 1,414,100 1,632,900 1,637,200 1,637,200 1,725,400 2,107,300 2,768,800
1.5 1,309,900 1,385,800 1,553,100 1,614,100 1,856,400 1,910,100 1,933,100 2,025,300 2,500,300 3,207,900
2 1,440,800 1,512,000 1,701,300 1,814,100 2,079,900 2,183,000 2,229,000 2,325,200 2,893,300 3,647,000
2.5 1,586,600 1,647,500 1,860,000 2,025,600 2,316,200 2,420,700 2,539,200 2,640,000 3,305,000 4,109,200
3 1,700,800 1,754,400 1,985,700 2,215,100 2,540,800 2,651,800 2,802,000 2,915,800 3,677,600 4,527,400
3.5 1,815,000 1,861,300 2,111,400 2,404,600 2,765,400 2,882,900 3,064,800 3,191,600 4,050,200 4,945,600
4 1,929,200 1,968,200 2,237,100 2,594,100 2,990,000 3,114,000 3,327,600 3,467,400 4,422,800 5,363,800
4.5 2,043,400 2,075,100 2,362,800 2,783,600 3,214,600 3,345,100 3,590,400 3,743,200 4,795,400 5,782,000
5 2,157,600 2,182,000 2,488,500 2,973,100 3,439,200 3,576,200 3,853,200 4,019,000 5,168,000 6,200,200
5.5 2,260,000 2,283,100 2,582,300 3,153,700 3,652,100 3,801,600 4,078,600 4,255,100 5,520,900 6,595,100
6 2,362,400 2,384,200 2,676,100 3,334,300 3,865,000 4,027,000 4,304,000 4,491,200 5,873,800 6,990,000
6.5 2,464,800 2,485,300 2,769,900 3,514,900 4,077,900 4,252,400 4,529,400 4,727,300 6,226,700 7,384,900
7 2,567,200 2,586,400 2,863,700 3,695,500 4,290,800 4,477,800 4,754,800 4,963,400 6,579,600 7,779,800
7.5 2,669,600 2,687,500 2,957,500 3,876,100 4,503,700 4,703,200 4,980,200 5,199,500 6,932,500 8,174,700
8 2,772,000 2,788,600 3,051,300 4,056,700 4,716,600 4,928,600 5,205,600 5,435,600 7,285,400 8,569,600
8.5 2,874,400 2,889,700 3,145,100 4,237,300 4,929,500 5,154,000 5,431,000 5,671,700 7,638,300 8,964,500
9 2,976,800 2,990,800 3,238,900 4,417,900 5,142,400 5,379,400 5,656,400 5,907,800 7,991,200 9,359,400
9.5 3,079,200 3,091,900 3,332,700 4,598,500 5,355,300 5,604,800 5,881,800 6,143,900 8,344,100 9,754,300
10 3,181,600 3,193,000 3,426,500 4,779,100 5,568,200 5,830,200 6,107,200 6,380,000 8,697,000 10,149,200
11 3,304,800 3,320,000 3,631,300 5,000,700 5,772,400 6,038,400 6,349,800 6,658,600 9,129,600 10,728,200
12 3,428,000 3,447,000 3,836,100 5,222,300 5,976,600 6,246,600 6,592,400 6,937,200 9,562,200 11,307,200
13 3,551,200 3,574,000 4,040,900 5,443,900 6,180,800 6,454,800 6,835,000 7,215,800 9,994,800 11,886,200
14 3,674,400 3,701,000 4,245,700 5,665,500 6,385,000 6,663,000 7,077,600 7,494,400 10,427,400 12,465,200
15 3,797,600 3,828,000 4,450,500 5,887,100 6,589,200 6,871,200 7,320,200 7,773,000 10,860,000 13,044,200
16 3,920,800 3,955,000 4,655,300 6,108,700 6,793,400 7,079,400 7,562,800 8,051,600 11,292,600 13,623,200
17 4,044,000 4,082,000 4,860,100 6,330,300 6,997,600 7,287,600 7,805,400 8,330,200 11,725,200 14,202,200
18 4,167,200 4,209,000 5,064,900 6,551,900 7,201,800 7,495,800 8,048,000 8,608,800 12,157,800 14,781,200
Table continues overleaf
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DHL Service & Rate Guide 2020: Vietnam
ZONES AND RATES20
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
19 4,290,400 4,336,000 5,269,700 6,773,500 7,406,000 7,704,000 8,290,600 8,887,400 12,590,400 15,360,200
20 4,413,600 4,463,000 5,474,500 6,995,100 7,610,200 7,912,200 8,533,200 9,166,000 13,023,000 15,939,200
21 4,542,600 4,630,600 5,691,300 7,187,300 7,791,000 8,322,400 8,902,800 9,513,400 13,535,200 16,611,800
22 4,671,600 4,798,200 5,908,100 7,379,500 7,971,800 8,732,600 9,272,400 9,860,800 14,047,400 17,284,400
23 4,800,600 4,965,800 6,124,900 7,571,700 8,152,600 9,142,800 9,642,000 10,208,200 14,559,600 17,957,000
24 4,929,600 5,133,400 6,341,700 7,763,900 8,333,400 9,553,000 10,011,600 10,555,600 15,071,800 18,629,600
25 5,058,600 5,301,000 6,558,500 7,956,100 8,514,200 9,963,200 10,381,200 10,903,000 15,584,000 19,302,200
26 5,187,600 5,468,600 6,775,300 8,148,300 8,695,000 10,373,400 10,750,800 11,250,400 16,096,200 19,974,800
27 5,316,600 5,636,200 6,992,100 8,340,500 8,875,800 10,783,600 11,120,400 11,597,800 16,608,400 20,647,400
28 5,445,600 5,803,800 7,208,900 8,532,700 9,056,600 11,193,800 11,490,000 11,945,200 17,120,600 21,320,000
29 5,574,600 5,971,400 7,425,700 8,724,900 9,237,400 11,604,000 11,859,600 12,292,600 17,632,800 21,992,600
70 5,703,600 6,139,000 7,642,500 8,917,100 9,418,200 12,014,200 12,229,200 12,640,000 18,145,000 22,665,200
Non-Document above 30kg (Multiplier rate per kg)
30.1 - 70.0 170,000 175,600 243,800 288,000 299,600 351,400 373,200 387,900 559,800 754,400
70.1 - 300.0 173,500 177,900 231,500 290,400 303,700 321,100 351,400 391,300 560,600 754,800
300.1 - 1,000* 190,000 193,000 246,400 317,800 332,400 338,800 379,300 418,300 575,400 825,200
Export rates by zone and product
DHL EXPRESS WORLDWIDE
DHL Express 12:00–Guaranteeddeliverybefore12:00onthenextpossibleworkingdaytoover79countriesworldwide.
Add VND 450,000 to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA)–Guaranteeddeliverybefore9:00onthenextpossibleworkingdaytoover27countries
worldwide. Add VND 750,000 to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in VND and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Termsandconditionsapply–seedhl.com.vn/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL standards for packing. Refer to our Packing Guide on dhl.com.vn/packingguide. These network restrictions are subject to change with 30 days’ notice.
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DHL Service & Rate Guide 2020: Vietnam
ZONES AND RATES21
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORTWeight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
Documents only up to 2kg
0.5 1,198,300 1,188,000 1,211,000 1,217,000 1,406,100 1,458,000 1,464,900 1,476,500 1,944,900 2,614,400
1 1,355,700 1,343,000 1,427,500 1,457,000 1,677,600 1,740,700 1,740,600 1,839,800 2,416,600 3,141,400
1.5 1,513,000 1,498,000 1,598,500 1,697,000 1,949,100 2,023,400 2,068,100 2,199,700 2,891,800 3,668,400
2 1,670,300 1,653,000 1,769,500 1,937,000 2,220,600 2,306,100 2,395,600 2,559,600 3,367,000 4,195,400
Documents from 2.5kg and non-documents from 0.5kg
0.5 1,257,700 1,360,100 1,448,600 1,456,800 1,691,300 1,692,200 1,692,200 1,697,100 2,053,600 2,795,700
1 1,415,000 1,511,600 1,686,000 1,696,800 1,959,500 1,964,600 1,964,600 2,070,500 2,528,800 3,322,700
1.5 1,572,300 1,663,200 1,863,900 1,936,800 2,227,600 2,292,100 2,319,800 2,430,400 3,000,500 3,849,700
2 1,729,600 1,814,800 2,041,800 2,176,800 2,495,700 2,619,600 2,675,000 2,790,300 3,472,200 4,376,700
2.5 1,904,500 1,977,500 2,232,300 2,430,500 2,779,400 2,904,800 3,047,400 3,168,000 3,966,300 4,931,500
3 2,041,700 2,105,800 2,383,100 2,658,000 3,049,000 3,182,100 3,363,000 3,499,200 4,413,400 5,433,400
3.5 2,178,900 2,234,100 2,533,900 2,885,500 3,318,600 3,459,400 3,678,600 3,830,400 4,860,500 5,935,300
4 2,316,100 2,362,400 2,684,700 3,113,000 3,588,200 3,736,700 3,994,200 4,161,600 5,307,600 6,437,200
4.5 2,453,300 2,490,700 2,835,500 3,340,500 3,857,800 4,014,000 4,309,800 4,492,800 5,754,700 6,939,100
5 2,590,500 2,619,000 2,986,300 3,568,000 4,127,400 4,291,300 4,625,400 4,824,000 6,201,800 7,441,000
5.5 2,713,500 2,740,300 3,098,900 3,784,900 4,382,900 4,561,700 4,895,800 5,107,300 6,625,300 7,914,900
6 2,836,500 2,861,600 3,211,500 4,001,800 4,638,400 4,832,100 5,166,200 5,390,600 7,048,800 8,388,800
6.5 2,959,500 2,982,900 3,324,100 4,218,700 4,893,900 5,102,500 5,436,600 5,673,900 7,472,300 8,862,700
7 3,082,500 3,104,200 3,436,700 4,435,600 5,149,400 5,372,900 5,707,000 5,957,200 7,895,800 9,336,600
7.5 3,205,500 3,225,500 3,549,300 4,652,500 5,404,900 5,643,300 5,977,400 6,240,500 8,319,300 9,810,500
8 3,328,500 3,346,800 3,661,900 4,869,400 5,660,400 5,913,700 6,247,800 6,523,800 8,742,800 10,284,400
8.5 3,451,500 3,468,100 3,774,500 5,086,300 5,915,900 6,184,100 6,518,200 6,807,100 9,166,300 10,758,300
9 3,574,500 3,589,400 3,887,100 5,303,200 6,171,400 6,454,500 6,788,600 7,090,400 9,589,800 11,232,200
9.5 3,697,500 3,710,700 3,999,700 5,520,100 6,426,900 6,724,900 7,059,000 7,373,700 10,013,300 11,706,100
10 3,820,500 3,832,000 4,112,300 5,737,000 6,682,400 6,995,300 7,329,400 7,657,000 10,436,800 12,180,000
11 3,968,700 3,984,400 4,358,100 6,003,000 6,927,400 7,245,300 7,621,000 7,991,400 10,956,000 12,875,000
12 4,116,900 4,136,800 4,603,900 6,269,000 7,172,400 7,495,300 7,912,600 8,325,800 11,475,200 13,570,000
13 4,265,100 4,289,200 4,849,700 6,535,000 7,417,400 7,745,300 8,204,200 8,660,200 11,994,400 14,265,000
14 4,413,300 4,441,600 5,095,500 6,801,000 7,662,400 7,995,300 8,495,800 8,994,600 12,513,600 14,960,000
15 4,561,500 4,594,000 5,341,300 7,067,000 7,907,400 8,245,300 8,787,400 9,329,000 13,032,800 15,655,000
16 4,709,700 4,746,400 5,587,100 7,333,000 8,152,400 8,495,300 9,079,000 9,663,400 13,552,000 16,350,000
17 4,857,900 4,898,800 5,832,900 7,599,000 8,397,400 8,745,300 9,370,600 9,997,800 14,071,200 17,045,000
18 5,006,100 5,051,200 6,078,700 7,865,000 8,642,400 8,995,300 9,662,200 10,332,200 14,590,400 17,740,000
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Table continues overleaf
DHL Service & Rate Guide 2020: Vietnam
ZONES AND RATES22
The International Specialists Services How to Ship
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ToolsZones and
Rates
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ServicesService Capability and Rating Zones
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Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
19 5,154,300 5,203,600 6,324,500 8,131,000 8,887,400 9,245,300 9,953,800 10,666,600 15,109,600 18,435,000
20 5,302,500 5,356,000 6,570,300 8,397,000 9,132,400 9,495,300 10,245,400 11,001,000 15,628,800 19,130,000
21 5,457,100 5,557,200 6,830,500 8,627,800 9,349,800 9,987,700 10,689,400 11,418,000 16,243,600 19,937,200
22 5,611,700 5,758,400 7,090,700 8,858,600 9,567,200 10,480,100 11,133,400 11,835,000 16,858,400 20,744,400
23 5,766,300 5,959,600 7,350,900 9,089,400 9,784,600 10,972,500 11,577,400 12,252,000 17,473,200 21,551,600
24 5,920,900 6,160,800 7,611,100 9,320,200 10,002,000 11,464,900 12,021,400 12,669,000 18,088,000 22,358,800
25 6,075,500 6,362,000 7,871,300 9,551,000 10,219,400 11,957,300 12,465,400 13,086,000 18,702,800 23,166,000
26 6,230,100 6,563,200 8,131,500 9,781,800 10,436,800 12,449,700 12,909,400 13,503,000 19,317,600 23,973,200
27 6,384,700 6,764,400 8,391,700 10,012,600 10,654,200 12,942,100 13,353,400 13,920,000 19,932,400 24,780,400
28 6,539,300 6,965,600 8,651,900 10,243,400 10,871,600 13,434,500 13,797,400 14,337,000 20,547,200 25,587,600
29 6,693,900 7,166,800 8,912,100 10,474,200 11,089,000 13,926,900 14,241,400 14,754,000 21,162,000 26,394,800
30 6,848,500 7,368,000 9,172,300 10,705,000 11,306,400 14,419,300 14,685,400 15,171,000 21,776,800 27,202,000
Non-Document above 30kg (Multiplier rate per kg)
30.1 - 70.0 203,900 210,800 292,600 345,800 359,600 421,800 448,000 465,500 671,900 905,400
70.1 - 300.0 208,300 213,500 278,000 348,500 364,500 385,300 421,900 469,600 672,800 905,900
300.1 - 1,000* 227,900 231,700 295,800 381,300 398,700 406,500 455,100 502,000 690,700 990,200
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
DHL Express 12:00–Guaranteeddeliverybefore12:00onthenextpossibleworkingdaytoover79countriesworldwide.
Add VND 450,000 to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA)–Guaranteeddeliverybefore9:00onthenextpossibleworkingdaytoover27countries
worldwide. Add VND 750,000 to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in VND and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Termsandconditionsapply–seedhl.com.vn/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL standards for packing. Refer to our Packing Guide on dhl.com.vn/packingguide. These network restrictions are subject to change with 30 days’ notice.
DHL - VNPT Express LTD 06 Thang Long Street, Ward 4Tan Binh District Ho Chi Minh CityVietnam
ForcontactdetailsoftheDHLExpressofficenearesttoyou,pleasevisitourwebsiteatdhl.com.vn or call the customer service hotline on 1800 1530
Valid: 1st January 2020
The information in this guide is correct as of 1st January 2020. DHL reserves the right to amend or modify any of the information at any time.
SERVICE POINT DETAILS
Find your nearest DHL Service Point here.
SGN GATEWAY & SOUTH SERVICE CENTER06 Thang Long, Ward 4, Tan Binh District, Ho Chi Minh CityGateway:+842839482002Mon-Fri: 08:00-17:00 Service Center:+842839480553Mon-Fri: 08:00-21:00Sat: 08:00-18:00
HANOI GATEWAYPhu Minh, Soc Son, Ha Noi+ 84 4 3886 7001Mon-Fri: 08:00-17:00
EAST HA NOI SERVICE CENTER1 Huynh Tan Phat, Sai Dong B, Long Bien, Ha Noi+842437756928Mon-Fri:08:00-19:30Sat: 09:00-18:30
HANOI SERVICE CENTER17 Pham Hung, My Dinh Ward, Nam Tu Liem District, Ha Noi+842437756978Mon-Fri:08:30-19:00Sat: 08:30-17:00
BINH DUONG SERVICE CENTER169/66,30-4Street, Ward Phu Tho, Thu Dau Mot City, Binh Duong+842818946126Mon-Fri: 08:00-18:30Sat: 08:00-17:30
NORTH SERVICE CENTER01, 2A Street, BienHoaIdustrialZoneII, Bien Hoa City, Dong Nai+842518890999Mon-Fri: 08:00-18:30Sat: 08:00-17:30
SERVICE POINT - DISTRICT 1LUCKY PLAZA- 38 Nguyen Hue, District 1, Ho Chi Minh City+ 84 28 38222740Mon-Fri: 08:00-18:00Sat: 08:00-18:00
SERVICE POINT - DISTRICT 2109XuanThuy, Thao Dien Ward, District 2, Ho Chi Minh City+842839293922Mon-Fri: 08:00-18:00Sat: 08:00-18:00
SERVICE POINT - DISTRICT 3310 Nguyen Thien Thuan, Ward 3, District 3, Ho Chi Minh City+842839293922Mon-Fri: 08:00-18:00Sat: 08:00-18:00
SERVICE POINT - DISTRICT 558 Chau Van Liem, Ward 11, District 5, Ho Chi Minh City+842839506814Mon-Fri: 08:00-18:00Sat: 08:00-18:00
SERVICE POINT - HOI AN495CuaDai, Cam Chau Ward, Hoi An, Quang Nam+8402353925123Mon-Fri: 08:00-18:00Sat: 08:00-18:00
SERVICE POINT - LE THACH08 Le Thach, Hoan Kiem District, Ha Noi+ 84 24 38257124Mon-Fri: 08:00-18:00Sat: 08:00-18:00
DA NANG DEPOT 33 Nguyen Du, Thach Thang Ward, Hai Chau District, Danang City+ 84 236 3834518Mon-Fri: 08:00-17:00Sat: 08:00-12:00
HAI PHONG DEPOT Nguyen Son Ha, VinhNiemIZ, Le Chan District, Hai Phong+ 84 225 3513333Mon-Fri: 08:00-18:00Sat: 08:00-17:00
VUNG TAU DEPOT 330 Nguyen An Ninh, Ward 7, Vung Tau City+842543597333Mon-Fri: 08:00-17:00Sat: 08:00-17:00
LONG AN DEPOT Plot 714, Rung Sen Hamlet, My Hanh Bac Ward, Duc Hoa District, Long An+ 84 0723787505Mon-Fri: 08:00-18:00Sat: 08:00-17:00