DGF_Country_Presentation_US_New_Template_12082014

1 DHL Global Forwarding | Miami | 2014Name of the presenter

DHL GLOBAL FORWARDINGUSA Country Capabilities Presentation

Matt Bromley

V1.0

2 DHL Global Forwarding | Miami | 2014

Agenda

DHL Group

DHL Global Forwarding in U.S

Service Portfolio

Sector Expertise

Success Stories in Target Industries

Main Contacts


Deutsche Post DHL – Group Overview

Source: DPDHL Group Presentation 2013

Mail Global Forwarding, Freight Supply Chain Express

Revenue: €14 Billion Employees: 175,000

Revenue: €15.6Billion Employees: 42,000

Revenue: €6.9 Billion Employees: 136,800

Revenue: €6.9 Billion Employees: 136,800

DHL Global Forwarding: • World’s no. 1 in air freight and no. 2 in ocean freight• Presence in more than 150 countries and territories with 850 terminals, warehouses and offices


DHL Global Forwarding – U.S Facts

Chief Executive Officer: Christoph Remund

Over 50 operating offices across the U.S.

More than 3,500 employees across the U.S.

Largest Free Trade Zone Operator in the U.S. with 900 brokerage experts of which 150 are liscensed

Exclusive network of warehouses & distribution facilities across the U.S. including specialized warehouse (e.g. Temperature Control) to meet customers requirements

HQ location in Miami, Florida

Winner of the Stevie Award for Customer Service Excellence


DHL Global Forwarding – U.S. Core Services

Please note that by clicking on the pictures you will be redirected to the relevant section in the presentation


Air Freight

Back to Core Services slide

FACT BENEFITS

• Over 700 operational airfreight experts in the U.S.

• More than 50 operation locations

• Cargo TSA / Screening in 24 stations with certified screening personnel

• Complete range of air freight services (Commercial flights, Starbroker solutions, Charter, Hand Carry)

• Strong Export Gateway system with over 12,000 consolidations per month from 6 major gateways to 225 destinations worldwide.

• Effective claim handling

• One point of contact

• Competitive pricing

• Flexible and customized services

• Standardized connections and fixed schedules

• Consistent service quality

• Secured capacity in volatile periods

• Own screening facilities


DHL AIR PRIORITYFor time sensitive cargo DHL Air Priotity is the right choice. It includes priority handling at origin, first flight out, expedited clearance and delivery at destination to ensure fast door to door performance.

DHL AIR CONNECT With over 17,000 scheduled departures per week from over 250 city pairs DHL Air Connect is the right balance of speed and efficiency for moving a wide range of shipments door to door to every major marketplace worldwide.

DHL AIR ECONOMYUsing alternative routing and carrier selection, DHL Air Economy is a cost effective product with no loss of customer service. For less time sensitive cargo where reliability still counts, this is an economical choice.

DHL AIR CHARTERProvides flexible capacity and routing options for customers special lift requirements. From new product launches and line down situations to handling oversize, heavyweight or other special cargo, we have qualified charter experts in key centers of trade.

DHL AIR COMBINEDA combination of Air Ocean Ground Forward to maximize our customer’s efficiency with the emphasis on the Air component to ensure speed to market. By combining our products we can offer a seamless mix of transport modes to match delivery schedule and cost requirements.

DHL SEAIRCombines the speed of Air Forward Products with the economy of Ocean Forward. This product offers the ideal balance for improved transit times over conventional Less-Than-Container-Load (LCL) movement at a considerably lower cost than pure air freight.

DHL DOOR-TO-MORE™Combines DHL’s leading intercontinental transportation capabilities with our comprehensive ground distribution network. DHL Door-To-More™ provides end-to-end transparency and helps customers shorten delivery time to market – cutting supply chain costs.

Air Freight Service Portfolio



ALASKA

Honolulu

HAWAII

FACT BENEFITS

• More than 410 ocean freight U.S. specialist

• 17 operational locations

• U.S. has over 12,000 point pairs with over 57 exports weekly

• A comprehensive range of services

• A global door-to-door service to & from every container port in the world, with planned space allocation and regional inland logistics agreements in place

• DHL Global Forwarding works with a host of carriers across all the major carrier alliances

• Unlimited service combinations

• Centralized global purchasing in order to provide competitive price

• Flexible capacity and space-allotment

• Dedicated contacts in Ocean Freight Commercial Centers (OCC)

• Own NVOCC operators

• High level of security (LCL Direct Boxes, Ocean Secure System)


Ocean Freight


Ocean Freight Service Portfolio

DHL OCEAN DIRECTWith loading directly by the shipper and direct delivery to consignee DHL Ocean Direct uses Full-Container- Loads (FCL) to offer customers reliable, flexible and cost efficient transportation globally. We offer tailored alternatives for the movement of all kinds of commodities using various equipment types and capacities.

DHL OCEAN CONNECTOperating our own in-house network we connect customers’ Less-Than-Container-Load (LCL) cargo to every major container port in the world. Scheduled departures are managed from end-to-end to ensure customers’ deadlines – and promises – are kept.

DHL OCEAN CONTAINER MANAGEMENTEnvironmentally friendly yet cost efficient transport that combines Feeder, Rail and Road to get cargo from pickup point to origin port and from destination port to final destination on time.

DHL OCEAN ASSEMBLYCustomized buyers’ or shipper’s consolidation allowing customers to bundle products and orders purchased from various manufacturers from a single or multi-country origin locations, into dedicated Full-Container-Load (FCL) containers. Our consolidation service increases visibility and reduces customers’ cost.

DHL OCEAN SPECIALFlexible, customized DHL conventional load services for the transportation of oversized goods too large to fit into standard containers, including break-bulk and roll-on roll-off cargo.

DHL OCEAN CHARTERDHL Ocean Charter meets the needs of customers with large non-containerized cargo guaranteeing capacity and delivery times.



Customs Brokerage Solutions

PQK PEM

MSP

BWS

SEA

PDX

SFO

LAX

SANOAY

CXLPHX

TUSNOG ELP

EGP

LRD

MFE

DFW

SLCDEN

OKC

MCI

MLI

PIASTL

MEM

IAHMSY

MKE

ORDIND

PHN

DTW

ADTCLE

CMH

CVG

BNA

ATL

MCO

MIA

SJU

SAV

CHS

CLTRDU

ORF

DCA

BWIPIT MDT

BUFROC

SYR

PLB

BTV

ALB

BOS

JFKNYP

PHL

Columbia

Northern Border Region

Southern Border Region

FACT BENEFITS

• Availability 24/7/365, through our Centralized Customer Care Processing Center

• End-to-end customer solutions

• Reconciliation services • Duty drawback services• Largest Foreign Trade Zone

operator in the US• Wide range of NAFTA

services• Reporting solutions• Technical Advisory &

Consulting • Export & Import Compliance

Assessment • Harmonized Tariff

Classification • Import Security Filing (ISF)

• Smooth and fast customs clearance

• DHL Global Forwarding to act as your representative and contact point with regulatory authorities

• Full transparency of your flow of goods and costs involved via our control tower solutions

• Bonded warehouses for easier import, export and transit operations

• Standard operating procedures and reliability through our certified Compliance-driven Quality programs

ALASKA

HAWAII

Honolulu



Domestic Solutions


FACT BENEFITS

• Quick turn around for quotes and other inquiries

• Easy access to data mining and reporting (for easy tracking)

• Value Added Services such as precision deliveries, and other special requirement

• 12 Competence centers strategically located across the U.S.

• Transit Optimizer / Service Guide: Determine exact transit times for all standard service options, no more guessing between air and ground

• competitive pricing with no hidden charges

• Customer oriented service with a can-do attitude

• Time saving through no documentation needed for shipments (with the exception of shipments to / from the U.S. to San Juan, Puerto Rico and the U.S. Virgin Islands.

• On-time delivery


Value Added Services - DHL Shipment Value Protection Plan

Protection against the unexpected

DID YOU KNOW?ADVANTAGES OF DHL

SHIPMENT VALUE PROTECTION PLAN

• Without additional protection plan the forwarder is obliged to pay only a certain fix amount (of money) based on the weight of your shipment

• “Acts of God” are generally not covered by regular protection providers

• DHL Shipment Value Protection Plan can be executed easily and quickly and you can sign up by phone from anywhere in the world and in case of damages the claim can be placed in any DHL Global Forwarding offices worldwide.

• DHL Shipment Value Protection Plan is available for ocean, air, road transport, warehousing and industrial projects

• Simple process of claims and payments, shipping and protection from one provider

• Competitive low cost

• Complete coverage including “Acts of God’ for the full value of your goods and transportation charges

• Reimbursement of claims within 30 days of filling



Value Added Services - DHLi

Simple to book, track and report

FACTS BENEFITS

• Book ad-hoc shipments from scratch

• Provides customer a consolidated view of where every shipment is

• Electronically attach documents to the shipment at any time and share with precise access control

• Access to Global Resource Guide that provides details on customs restrictions, required forms and documents

• Access to Global Resource Guide that provides details on customs restrictions, required forms and documents

• Get a consolidated view across all transport modes

• Save time and reduce potential data entry errors by using the e-booking system for import and export air and ocean freight shipments

• Reduce cost of risk and research into new locations with instant access to our Global Resource Guide

• Keep Track and stay in control of your shipments at all times wherever you are


Customer Care Centers

Putting our customers needs first

FACTS BENEFITS

• Two locations & 24/7 customer service & operational support

• Simplified and sustainable solutions

• Sector expertise

• Dedicated and trained logistics professionals committed to customer service excellence and single point resolution for all your logistic needs

• Specific implementation processes for new customers (CIPM Lite)

• Tailor-made customer service solutions

• Centralized command and recovery center

• Dedicated phone lines

• Customized reporting capabilities

• Coordination with suppliers to ensure timely recovery and transport of materials in accordance with customer’s requirements

• Shipment monitoring to ensure milestones are met and timely communication in the event of shipment delays



IT Solutions

Helping you save time and money

IT TOOLS BENEFITS

• DHLi

• SCI Swift Visibility

• SCI TMS

• LWMS

• EDI

• Galaxy (ISC)

• MMS (Industrial Projects, OFR

MCC)

• Reduced time to market

• Reduction in supply chain costs

• Supply chain optimization

• End-to-end supply chain transparency

• Seamless integrated data processing

• Quantitative performance metrics

• Pro active decision making



U.S. Sector Expertise

Life Sciences& Healthcare

Delivering pharmaceutical products globally, through a controlled transportation

network

Please note that by clicking on the pictures you will be redirected to the relevant case study

Chemicals

Secure, timely and cost effective solutions that bring value across the

chemical sector supply chain

Technology Consumer Retail

Aerospace Public SectorEnergyAutomotiveEngineering & Manufacturing

Simplify your supply chain from design

concepts to consumers, wherever your suppliers

and markets are

Improving your speed to market, reducing damage

to products

Providing highly reliable, consistent, and secure integrated supply chain

solutions globally

Proactive solutions providing control to respond quickly to changing market

conditions

Managing complex and far-reaching supply chains while offering

strong operations, speed and reliability

Delivering to remote locations, planning and

executing turnkey projects regulatory compliant,

speeding up new market entry

Providing operational excellence, security, planning and timely delivery of logistics

services

Providing high quality inbound and outbound

aerospace logistics with 24/7 customer service to get aircraft back in the air

sooner


DHL Global Forwarding – U.S. Customer Portfolio With DHL Global Forwarding, you benefit from working with specialists - not just in logistics but also in your particular industry, no matter what it is.

• Covers all trade lanes inbound and outbound for both Air and Ocean Freight in all industries supported by Trade Lane experts.

• Customer Service with New Customer implementation process

• Quality and Service program called First Choice

• Dedicated teams in place to serve key accounts and focus on industry specific needs

Selected Key Customers


DHL Global Forwarding – Putting the customer first!

No. 1 air freight and leading ocean

freight provider

• Widest range of service portfolio • Coverage in 220 countries in the world • Offering both standardized and customized

solutions

U.S. market expertise and

knowledge

• Over 50 offices in the U.S. and over 10 distribution centers

• Over 700 air freight, 400 ocean freight, 900 customs experts

Sector competence

• Industry Competency Centers• Consultancy • Trade lane and sector driven expertise

Customer service excellence

• New customer onboarding process • Fast rate quote response time • Two customer support centers offering 24/7/365

availability

Quality and continuous

improvement

• Innovative solutions being developed every day• Specific industry solutions • Certified facilities • Supply chain optimization


THANK YOU


BACK UP FILES


Life Sciences and Healthcare – Case Study 2,000 specialist, 25 Life Science Competency Centers all over the world providing customize solutions from consulting to cold chain and clinical trial business solutions.

• The customer was looking for quality in

cargo handling, storage and transport of

temp-controlled shipments with end-to-end

temperature control• They required their freight forwarder to

provide service excellence, streamlined

processes, efficient coordination and

compliance to SOPs and competitive cost• Documentation quality and regulatory

compliance• The company was looking to have global

visibility of their supply chain, reporting and

corrective actions

DHL Solution

• High levels of performance standards• Proactive monitoring and exception notifications of

temperature-controlled shipments• End-to-end visibility and temperature control • Single point of contact and cold chain subject matter experts• Documentation quality and accuracy for transportation and

regulatory compliance• Competitive market rates • Air freight transportation coordination and execution

Value to customer

• Dedicated contact • Reduced cost of logistic spending • Reduced lost of quality of medication due to continues

temperature control • Increased visibility

• The company was a major healthcare manufacturer with more than 40,000 employee’s worldwide and an estimated annual revenue of $28 Billion

The Customer

Background


Chemical – Case Study

Our DHL solution and innovation team offers customized solutions from designing sustainable supply chains to Transport Management and IT Platform implementation

• The customers logistics strategy was to work with a reduce number of preferred service providers for their combined global air freight and ocean LCL shipments

• The customer expected to increase operational productivity, leverage volumes to reduce transportation costs and seek innovative solutions through close cooperation with the selected provider

• DHL was already their air freight provider

DHL Solution

• After a deep analysis of the customers hazardous and non-hazardous LCL shipments, 80% of which were exports from the U.S. DHL Global Forwarding put forward a proposal based on our in-house LCL program (Danmar Lines)

• Operating as the single provider of LCL for the customer, we worked with each manufacturing sites to prepare a site based sailing schedule controlled an operated within the DHL Global Forwarding network

• A single transparent SOP together with an enhanced IT shipment tracking platform over-arched the program

Value to customer

• The customers overall LCL costs were reduced by 11%• Their customer service teams had increased visibility and

predictability around sailing and delivery times• Customer was able to reduce their multiple LCL supplier

base to just one provider

• Dow, is an American multinational chemical corporation headquartered in Midland, Michigan, United States and has approximately 53,000 employees worldwide, and a revenue of around $57 Billion

The Customer

Background


Technology – Case Study

Industry leading established process from critical time to market shipment optimization, capital equipment move to LLP Management and security design.

• Toshiba was facing high transportation costs from competitors

• Their current freight forwarder had assigned Toshiba a customer representative that was equipped to handle small technology companies and not global companies like Toshiba

• Other request that Toshiba was looking to fulfill was competitive logistics solutions and more detailed reporting capabilities

DHL Solution

• A dedicated Key Account Manager would be assigned to Toshiba

• Transportation networks were analyzed and optimized• TMS implemented using fast routines to determine best mode

and/or service level• System integration enabled TABS to receive carrier

performance and rate metrics

Value to customer

• Improved order and freight management• Improved customer service• Achieved freight savings by 15%

• Toshiba is headquartered in Irvine, California and it has around 199,000 employees worldwide with a annual revenue of almost $77 Billion

The Customer

Background


Automotive – Case Study Our network of Automotive Competency Centers and a worldwide pool of over 150 automotive experts with in-depth knowledge are here to put you at ease when it comes to Inbound and Aftermarket logistics.

• In 2007 Daimler initiated consolidation of truck related divisions into Daimler Truck North America. Division included Freightliner, Detroit Diesel, Sterling Truck, Axle Alliance, Thomas Bus and Western Star

• DHL Global Forwarding has been the 3PL for Detroit Diesel since 2005, managing all activities for AMNO imports from Brazil

• Corporate strategy was to consolidate all brands operating in AMNO to utilize 1 single source for compliance and Customs Brokerage versus the use of 5 different providers

• Scope of business included Northern Border, Southern Boarder and all International transactions

• RFQ volume estimates were for 160,000 customs entries annually

DHL Solution

• DHL Global Forwarding centralized all Northern Border and International Inbound activities at the Port Huron, Michigan Central Brokerage Hub.

• Perform “RLF” entries for any port of entry of 100% of imports and exports

• Centralized Classification Data Base for 500,000 part numbers.

• Manage vendor and carrier performance against set KPI’s• DHL Global Forwarding and DESC joint solution for Southern

Border imports & exports of supplier parts and finished vehicles• 100% ownership of boarder activities are handled and managed

for 2 primary manufacturing in Mexico

Value to customer

• Immediate efficiencies in brokerage compliance • Centralized customer support • 26% cost reduction• Centralized data management • Streamline communication• True customer & vendor partnership • Program management

• Daimler Trucks North America LLC is the largest heavy-duty truck manufacturer in North America

The Customer

Background


Retail / Consumer – Case Study End-to-end supply chain solutions, exception management, Network Design supported by our Retail Competency Centers and Regional Hubs.

• Customer was looking for a logistics partner that can support the dynamics of a fashion oriented retail environment

• Logistics partner that can seamlessly bundle import, cross-dock, short-term storage, distribution, and transportation solutions

• Logistics network that provides a high degree of timing control to coincide with marketing campaigns, promotions, seasonal merchandise, and retail location storage limitations

• Final-mile delivery options to accommodate location and shipment specific requirements

DHL Solution

• Appointment driven delivery environment• Short-term warehousing provides supplemental storage

capacity for retail locations• Flexibility to split store deliveries based on local needs and

receiving constraints• Pro-active communication with store locations and corporate

for all non-standard occurrences to assist with the Final-mile delivery option

Value to customer

• Flexible line-haul scheduling allows customer to accelerate/decelerate store fulfillment relative to external marketing and/or actual demand

• Carton level accountability • Customizable delivery options

• Inside• Lift-gate• Extra man-power• Off-hour / time specific

• Vans (a division of VF Company) is a leading global footwear, apparel and accessory brand available in more than 170 countries worldwide, approximately 58,000 employees and over $9 Billion in revenue

The Customer

Background


Engineering & Manufacturing – Case Study Providing reliability and service excellence in your supply chain allowing efficient production planning and minimizing downtime of your equipment and production lines, customer service dedication and pro-active communication.

• Decentralized, fragmented business that requires support from a logistics provider

• Difficult culture and environment • Coordination of the supply chain across

multiple business units is critical • The customer was looking for a logistics

provider with innovative solutions for its CN-US tradelane to manage coordination and consolidation of its supply chain across multiple businesses

DHL Solution

• ‘Big Bowl’ is a Trans-Pacific supply chain management solution to improve velocity and reduce cost across the business

• Managing daily flows of goods to/ from China, across all regions & businesses

• Reducing cycle time through enhanced materials & logistics management

• Optimizing transportation to generate double digit productivity. • Creating cross business unit visibility of trade flows• Ensuring our ability to comply with changing U.S. and foreign

trade regulations and providing a Tradelane manager with knowledge and relationships in China

• Increasing flexibility by reducing touch points, through routing solutions, bypassing destination warehouses and going direct to customer

Value to customer

• Average cycle time reduction: from 41 to 27 Days• Overall inventory reduction / working capital improvement: $929,753• End-to-end visibility (including air freight & ocean freight

transportation) via the ISC GT Nexus System• Direct contact with experts in the China tradelane

• Honeywell is a Fortune 100 company with approximately 132,000 employees worldwide, and revenue estimate of over $37 Billions

The Customer

Background


Public Sector – Case Study Customized relationship management programs that mirror client organizational needs. Providing specialized services from handling and shipping Hazardous Materials to military duty free, Highly Sensitive Equipment and Dangerous Goods.

• Customer wanted to move 3 million doses of the H1N1 Pandemic vaccine from the supplier in the U.S. to the customer based in Pakistan

• Due to the nature of the product and its sensitivity to temperature, the consignments had to be shipped in a manner where temperature could be closely controlled

• When carriers were informed that the customer was the United Nations, freight rates increased which compounded the issue of securing confirmed space on flights

• The client contracted DHL through a third party United Nations organization so we did not have direct contact with the customer

DHL Solution

• The first stage of the shipment was to move the vaccines to a DHL facility in the U.S. for re-palletisation and cooling to optimal transport temperature

• DHL pallet shippers were purchased and used for repacking to provide a 120 hour window for transportation to destination

• Dispatches were in 3 lots of 12 – 14 pallets on commercial airlines via Dubai with a transit time of 3 days

• During the project a dedicated project manager was on site to manage repacking and dispatch. 24/7 consignment tracking was provided by Life Connex

Value to customer

• Dedicated project manager on site• Proactive management and problem solving• Visibility and coordination of all shipments• Use of specialist Life Sciences logistics solutions• Aid & Relief Services Control Tower• Collaboration across DHL sector expertise

The Customer

Background


Energy – Case Study

Delivering to remote locations, planning and executing turnkey projects regulatory compliant and speeding up new market entry.

• Customer was experiencing difficulties with material received correctly

• Customer wanted materials expedited and clearer communication

• Customer was looking for a freight forwarded that could maintain a relationship with it’s suppliers as well in order to ease transportation and delivery times

• Exxon Mobil, is an American multinational oil and gas corporation headquartered in Irving, Texas, United States with over 76,000 people worldwide and a revenue of around $453 Billions

Value to customer

• Dedicated Project Manager to handle all transactions with suppliers

• Proactive management and problem solving• Visibility and coordination of all shipments• Time saving solutions due to cooperation of supplier and

freight forwarder directly

DHL Solution

• DHL Global Forwarding arranged a team of 4 dedicated people• Export ex-U.S. and ex-EU to EG (door-to-door), imports to the

U.S. / EU, other origins by request• Freight forwarding, export clearance, OS&D and exceptions

resolution with the vendors, expediting, out of scope packing and line item verification at origins (if requested)

The Customer

Background


Focus on Corporate Responsibility

With our activities in the area of Corporate Responsibilitywe make a positive contribution to the environment and society.

• First logistics provider to declare it’s GoGreen goals• Carbon efficiency improvement by 30% by 2020

(compared to 2007 levels), including our subcontracted business• Network and capacity optimization, modernization of fleet and

buildings, green solutions for our customers

• Strategic partnership with the United Nations • Support preparedness with Get Airports Ready for Disaster program• On-location assistance provided by our Disaster Response Teams

• International partners: SOS Children’s Villages and Teach For All• Improved educational opportunities and employability for young people • Development of the potential of children and young people

regardless of their social background

• Support employee volunteer work with Global Volunteer Day and the Living Responsibility Fund

• Employees donate for colleagues and provide financialassistance through the internal We Help Each Other relief fund.


GoGreen – Protecting the Environment

With our GoGreen program we aim to minimize the impact of our business on the environment

GoGreen focuses on the long-term goal to improve our CO2-efficiency by 30 % by 2020 (compared to 2007 levels), including our subcontractors

GoGreen measures

With our GoGreen program we aim to minimize the impact of our business on the environment.

Regular capture and reporting of Deutsche Post DHL‘s carbon efficiency with Carbon Accounting and Controlling

Network and capacity optimization

Modernization of our fleet and using alternative vehicles

Energy efficiency improvement in our buildings

Mobilization of our employees

Cooperation with subcontractors, customers and organizations and offering of green products and solutions

100 %


GoHelp – Disaster Management

Our global presence, logistics network & experience in international relief provide the ideal network for helping people impacted by natural disasters

D is a s te r

P r e p a r e d n e s s

Disaster Preparedness

1

GARD (Get Airports Ready for Disaster)

Lighthouse projects1)

DRT (DHL Disaster Response Teams)

D is a s te r

R e s p o n s e

Disaster Response

2

R e c o v e r y

Recovery3WHEO(We Help Each Other)

1) additionally: many local projects in disaster response and recovery


GoTeach – Championing Education

With GoTeach, we help reducing educational inequity and support young individuals to expand their personal development and skills


DHL Global Forwarding – First Choice

Our annual customer survey and evaluations and improvement initiatives enables us to keep our services at high quality.

We define the scope of process improvements based on customer feedback

We continuously track, document and share best practices on all improvement projects

We simplify our services and improve our customer touch points

We train and involve employees directly into our optimization projects

We anchor continuous improvement as inherent part of our corporate culture

By request, we design specific problem-solving processes together with the customer

Customer Benefit

Reliable solutions that exactly correspond to our customers’ actual needs and expectations

Sustainable service and quality excellence across all areas from product offerings, pricing and customer service

Improved customer experience and fast, easy access to our services

State-of-the-art customer solutions through utilizing specialist know-how and experience

Increased customer orientation and confidence, to be in good hands as a customer

Tailored solutions with direct benefit for the customer‘s business


DHL Global Forwarding – U.S. Organizational Chart

Country CEO

Chris Remund

REGIONS PRODUCTSMarketing

& Sales

Tim Robertson

BusinessPerformanceManagement

Leonard Olenik

SUPPORT FUNCTIONS

West

Tibor Fodelmesi

Central

Rob Betzer

East

Alasdair Philip

Customer

Service

Jim Underhill

Air Freight

Thomas Kuhles

Ocean Freight

Ahmet Erener

Customs Brokerage

Cynthia Allen

Domestic

Kevin Bock

Handling

Peter van Galen

FinanceDagmar Hennes

ControllingTeofil Satchkov

Human Resources

Drew Dippolito

Executive Assistant

Odette Soler

SUPPORT FUNCTIONS

Information Services

Kevin Welch


DHL Global Forwarding - U.S. Air Freight Gateways


DHL Global Forwarding - U.S. Seaports


Reporting Capabilities

REPORTING

With our three reporting options, you can be assured that all your reporting needs will be covered.

* Available for selected customers

Domestic Interactive • Transit optimizer ensures that

you make the best routing decision–every time

• Online rating tool gives immediate and accurate pricing

• System automatically completes bill of lading and labels

• Track and run reports

Customized Reporting • Get customized details on

financial information, KPI’s, etc.• Weekly, monthly, ad-hoc and /or

quarterly report delivery• A knowledgeable professional

will address all your questions during/after report setup/delivery

• QBR and Bucketed Accessorial reporting

*DHL Interactive • Get a consolidated view across

all transport modes free of charge

• Track, report or book shipments anytime and anywhere

• Get free reports on your carbon emissions


DHL Air Priority

For time sensitive cargo DHL Air Priority: is the right choice. It includes priority handling at origin, first flight out, expedited clearance and delivery at destination to ensure fast door to door performance.

• Priority uplift with special handling at origin and destination

• Individual handling and monitoring with complete IT visibility, with shipment-level tracking, document repository and reporting

• Defined transit times

KEY FEATURES

• Shipments are not treated as part of a consolidation

• Greater control of the shipments in transit through to final destination

• Enables better planning and control of final mile delivery

CUSTOMER BENEFITS


DHL Air Connect

With over 17,000 scheduled departures per week, DHL Air Connect is the right balance of speed and efficiency for moving a wide range of shipments door to door to every major marketplace worldwide.

• The fast, competitive choice for moving a wide range of shipments within a three to five day transit time to every major market worldwide.

• Our sector experts will work with you to customize a solution for your unique business

• From general cargo – palletized or non-palletized – to crates, barrels, outsized cargo and dangerous goods

• Our reach and range of service means you only deal with one company

KEY FEATURES

• Allows customers to better predict and plan scheduling

• Companies can trade in new and developing markets with greater assurance than ever before

• We can handle any commodity, size or weight of cargo

• Greater control over your supply chain

CUSTOMER BENEFITS


DHL Air Economy

Using alternative routing and carrier selection, DHL Air Economy is a cost effective product with no loss of customer service. For less time sensitive cargo where reliability still counts, this is an economical choice.

• Due to DHL’s reach and range of service, our customers need to only deal with one company

• Air Freight is consolidated at our regional hubs where we build our own ULDS enabling guaranteed uplifts

• Our brokerage and security experts help customers deal with complexity of importing and exporting to new locations

KEY FEATURES

• We can offer greater control over the customer’s supply chain than anyone else

• Enabling guaranteed uplifts and no risk of split cargo

• Reduce the time spent on logistics by offloading activities to a specialist so the customer can focus on other business priorities

CUSTOMER BENEFITS


DHL Air Charter

DHL Air Charter provides flexible capacity and routing options for your special lift requirements. From new product launches and line down situations to handling oversize, heavyweight or other special cargo, we have qualified charter experts in key centres of trade.

• Charter solutions for oversize, heavyweight cargo, dangerous goods, perishables, valuables and arrange for ground handling at origin and destination

• Our charter solutions are coordinated to your precise schedule and we control your shipment from pick-up through to final delivery

• All charter procurement coordinated centrally to ensure high quality standards with real time track and trace functionality 24/7 via internet

• Source the right aircraft for the job at a competitive price

KEY FEATURES

• Confidence that their shipment is handled by experts in the industry

• Dependable and time definite shipment schedules elimination of penalties due to late or missed shipments

• Ensured strict quality control and security with full door-to-door control and visibility on your shipments

• Guaranteed capacity also during peak seasons (part charters and block space agreements)

CUSTOMER BENEFITS


DHL Air Combined

A combination of Air, Ocean, Ground Forward to maximize efficiency, with the emphasis on the AIR component to ensure speed to market. By combining our products we can offer a seamless mix of transport modes to match delivery schedule and cost requirements.

• Door-to-door solutions

• Broad range of multi-modal services including:

– DHL DOOR-TO-MORETM

– DHL SEAIR

• Efficient handling of import, export and transit formalities

• Tailored quotes for large projects or non standard routing

• Service performance reports

• Additional insurance coverage on request

KEY FEATURES

• Flexibility to meet business peaks and market fluctuation

• More economical than standard airfreight, faster than standard ocean freight

• High quality and reliability assured by DHL’s predetermined routes and handling locations

• End-to-end visibility and enhanced reporting

CUSTOMER BENEFITS


DHL SEAIR

DHL SEAIR combines the speed of Air Forward Products with the economy of Ocean Forward. This Product offers the ideal balance for improved transit times over conventional Less than Container Load (LCL) movement at a considerably lower cost than pure air freight.

• The fast, competitive choice for moving a wide range of shipments within a three to five day transit time to every major market worldwide.

• Our sector experts will work with you to customize a solution for your unique business

• From general cargo – palletized or non-palletized – to crates, barrels, outsized cargo and dangerous goods

• Our reach and range of service means you only deal with one company

KEY FEATURES

• Allows customers to better predict and plan scheduling

• Companies can trade in new and developing markets with greater assurance than ever before

• We can handle any commodity, size or weight of cargo

• Greater control over your supply chain

CUSTOMER BENEFITS


DHL Door-To-More™

Combines DHL’s leading intercontinental transportation capabilities with our comprehensive ground distribution network. DHL Door-To-More™ provides end-to-end transparency and helps shorten your delivery time to market – cutting supply chain costs.

• Faster cash cycle and speed-to-market through bypassing warehouses in destination markets

and therefore reducing inventory costs

• Streamlined operations ensuring the right speed of individual shipments to multiple business consignees, reducing costs and CO2 emissions

• End-to-end transparency of services and delivery performance

• Single source solution, simple and cost effective offer of seamless Door-to-Door services from Asia to every place in Europe

• Standard value-added services and management of flexible volumes

KEY FEATURES

• Fast direct delivery service reduces need for warehousing at destination (“Push” to “Pull”)

• Reduced cost of operating a distribution center; reduced inventory cost

• More control of your shipments for you and your customers

• Shorter cycle time to markets; faster cash flow

• Easy entry into new markets with lower logistic cost and risk

CUSTOMER BENEFITS


DHL Ocean Direct

With loading directly by the shipper and direct delivery to consignee DHL Ocean Direct uses Full Container Loads (FCL) to provide reliable, flexible and cost efficient transportation globally. We offer tailored alternatives for the movement of all kinds of commodities using various equipment types and capacities.

• More ocean loops and services than any other provider

• Over 4,000 ocean freight specialists at more than 330 locations worldwide

• Planned space protection from all major container ports with a huge range of departures

• Competitive pricing worldwide including index based rate offering

• Strict global carrier strategy ensuring wide range of carrier and alliance choices

• Innovative products include DHL FLEXITANKS liquid transportation system

• Wide range of quality controlled equipment types including worldwide availability

KEY FEATURES

• Reliable, flexible and cost-efficient door to door ocean movement of goods including various options of container equipment types

• Concentrate on the core business and reduce complexity in supply chain

• Greater security and reliability

• Keep rates in line with market changes

• End to end PO management

• Support from a global network of experts with the knowledge to handle cargo with special requirements

• A reliable partner that provides financial stability

• Access to a broad range of service elements to receive more than pure FCL

CUSTOMER BENEFITS


DHL Ocean Connect

Operating our own in-house network we connect your Less Than Container Load (LCL) cargo to any place required around the world. Scheduled departures are managed from door to door to ensure your deadlines – and promises – are kept.

• More ocean loops and services in LCL than any other single Forwarder with access to every major container port in the world

• On the ground presence in over 180 countries and territories, over 60 national gateways and 9 multinational gateways with 4,000 trained specialists in more than 330 locations

• Access to 45,000 warehouse pairs with over 1,200 weekly direct services for LCL

• 97% of our volumes are shipped in-house in DHL dedicated and controlled containers

• We operate in our own appointed warehouses around the world, with defined security processes and procedures as per international standards

KEY FEATURES

• DHL’s Ocean Connect service offers the scale customers need to export and import from more locations worldwide

• Keeping promises and deadlines through Shipped as Booked policy

• More predictable transit times

• Full control of the logistics chain and reduced risk of damage or loss

• Seamless end to end product with cost control and visibility of every milestone of the supply chain

• Improved overall lead times and reduced freight spend

• Improved reliability & security through control and monitoring from loading to arrival

• Optimized cargo flow

CUSTOMER BENEFITS


DHL Ocean Container Management

Environmentally friendly yet cost efficient transport that combines Feeder, Rail and Road to get cargo from pickup point to origin port and from destination port to final destination on time. It also manages the cargo flow for customers with direct/own carrier contracts, arrange for booking but not acting as NVOCC.

• DHL does the booking with the carriers

• Audit and reconcile any discrepancies for payments such as freight charges includingcarrier rates, trucking charges or warehousing

• Pre- and on carriage from and to the container port

• Consolidation of cargo

• Customer supplier management (order management level features)

• Carrier volume allocation optimization

KEY FEATURES

• One consolidated billing/ invoicing process through DHL

• Frequent reporting overview on shipments

• Greater visibility throughout the supply chain including milestone tracking

• Pro-active incident management in case something goes wrong

• Pro-active supplier (carrier) performance management, benefiting from DHL state of the art KPI performance tools

• Supply chain cost optimization

• Reduce own staff costs as job is done by DHL

CUSTOMER BENEFITS


DHL Ocean Assembly

Customized buyers’ or shipper’s consolidation allowing you to bundle products and orders purchased from various manufacturers from a single or multi-country origin location, into dedicated Full Container Load (FCL) containers. Our consolidation service increases visibility and reduces your costs.

• We contact all your suppliers to explain the booking and billing processes

• If required we could arrange local pickup from the suppliers, and move cargo to DHL’s facilities for consolidation & Customs clearance

• Each supplier receives a Danmar Line carrier Bill of Lading per shipment

• We help streamlining your imports by performing the cargo consolidation at origin from multiple suppliers & locations into your own dedicated buyers consolidation container

• DHL Double Decker

• A schedule driven product with guaranteed departures & transit times

KEY FEATURES

• Improved security and more control

• Simplified pricing structure end-to-end that reduces admin costs for customers

• Cost savings through load optimization at origin

• Improved speed and visibility to the supply chain

• Centralized billing process

• Overflow or underflow is immediately connected to DHL Ocean Connect, providing lead-time integrity

• Reduced risk of damage or loss

• Scheduled departures and fixed lead-times ensure reliability and predictability

• Full transparency in all milestones throughout the supply chain

CUSTOMER BENEFITS


Value Added Services - DHLi Home Screen

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The Main Menu and modules available are configured based on each Customer’s individual requirements and assigned access rights

Book

Track

Report

Document Repository

The Customer can access the modules by clicking on the name in the display area of the home screen or by clicking the links in the menu bar.

Documents

DGF_Country_Presentation_US_New_Template_12082014