Devendra Thakur

Mobile: - 9691935813 Address: - H.No.149, Street No.14, Sector D, Email: - dvthakur25@gmail.com Nandbag Colony, Indore (M.P.), 452001

Career Objective: Intend to build a career with a leading organization, where I can utilize all of my skills and creativity in the growth of the organization at the same time improves my professional skills and knowledge.

Academic Qualification:

Successfully completed Bachelors degree (B.Com) in Commerce from DAVV University, Indore. Completed Higher Secondary from M.P. Board, Bhopal. Passed High School from M.P. Board, Bhopal with All Subjects.

Professional Work Experience:

Company: - Software Galaxy Systems L.L.C (SGS) Aug 15 – Present

Location: - Indore, M.P. (India)

Designation: - Sr. US Recruiter (Talent Acquisition Executive)

Responsibilities: -

Working as a Sr. US Healthcare/Pharmaceutical/Technical Recruiter (Talent Acquisition) for handling prestigious US based clients.

Specializing in placing Pharmaceuticals/Healthcare/Medical/ Non-Technical and Technical business professionals in a mutually beneficial environment.

Primarily responsible for handling the pharmaceuticals and healthcare clients like CVS Healthcare, Pharmedium, Apria Healthcare, Firmenich, UnitedHealth Group, etc.

Responsible for End to End US recruitment cycle i.e., sourcing qualified candidates to deploying selected candidates with the clients and Involved in sourcing profiles through job portals, social network, reference, etc.

Successfully conceptualize and execute high-impact short/long-term sourcing strategies. Responsible to understand and analyze the requirements in different domain categories. Skilled in Resume formatting according to client’s requirement. Good in qualifying the candidates according to clients need. Follow-up with the candidates and clients till the recruitment process. Working on Contract, Contract to hire and full time positions. Working experience with only on W2 (US Citizens, Green Card, Permanent Resident, TN, OPT, EAD, GC

EAD). Qualifying and evaluating the candidate’s Technical and Communication skills as per the client needs. Evaluate candidate strengths compared with clients' requirements, Negotiated pay rates, other terms and

conditions of the position with candidates and gained commitment from candidates for current and future job requirements.

Create, define and execute individual project work plans to include production, candidate quality and time management metrics.

Present and review weekly recruiting reports with upper management and propose recruiting solutions.

Devendra Thakur

Utilizes multiple resources for desirable candidate generation including corporate database, employee referrals, and Internet job boards and social networking sites (CareerBuilder, Dice, Monster, LinkedIn, Ladder etc.)

Prepare and arrange candidates for client interviews and extended offers to candidates. Posts jobs on the portals to increase the pool of candidates and formatted the resume as per the client’s

standard format. Develops the creative way to attract the right people would be interested the opportunity. Matches the skill sets of the candidates to the job description provided by analysing and screening their

resumes. Coordinate interviews for the client selected candidates and ensure the availability of the consultants for the

same. Understood & analysed the requirement of the position based on Business Units specification. Maintained excel and database to track and managed applicants throughout various stages of the hiring and

marketing process in time.

Company: - First Source Solution Pvt. Limited Aug 2010 – Mar 2015

Location: - Indore, M.P. (India)

Designation: - Team Leader – Operation and Sales

Process: - Airtel DTH, Inbound & Outbound Sales

Responsibilities: -

Handled Team of 25 Agents and Associates. Involved in Floor Activities like break management and Agent monitoring. Responsible for Escalations & Floor walking. Given Training to New batches of GPRS/MMS, Data Card & Black Berry. Conducted TNA (Training Need Analysis). Responsible for daily briefing and new updates. Responsible for achieving the monthly target. Weekly feedback. Maintained daily reports.

Inbound: Handled Team of 25 Associates. Briefing-Debriefing. Real time analysis & management. Break Management. Floor walking. Training and grooming. Daily Reports, data sharing & feedback. PIP (Performance Improvement Programme) for bottom performer.

Outbound: Handled TPR Desk (Total Problem Resolution). Handled team size of 20 associates. Roster and forecast planning.

Devendra Thakur

Daily out calling targets completion by team. Follow up with TSM/ASM and CS head on customer escalation.

Training:

Completed MS Word & Excel Training.

Computer Skills:

Operating Systems: - Windows 2000, XP / Windows 7 / Windows 8, 8.1. Software’s:- Microsoft Word, PowerPoint and Excel, Outlook Express, Internet Applications. Variant, Impact (Call Monitoring Software). Soft Phone & Hard Phone (Nortel, 8*8, Grand Stream). Hardware: - Basic Computer Configuration, Basic assembling of PC, Basic Networking and

Troubleshooting of PC, Windows Formatting & Updating etc.

Strengths:

Assiduous & Quick learner. Strong Communication with confidence. Adaptability, Self-Assurance, Leadership skills. Enthusiastic and can produce results under deadline constraints.

Hobbies:

Dancing. Listening to music.

Personal Profile:

Father’s Name - Mr. Kishan Thakur Date of birth - 01 April 1989. Language Known - Hindi, English. Marital Status - Single Permanent address - H.No.149, Street No.14, Sector D, Nandbag Colony,

Indore (M.P.), 452001. References: Available upon request.

Declaration: I, hereby solemnly declare that the above mentioned information is true to the best of my knowledge.

Date: - Devendra Thakur

Place: - Indore (M.P.) Signature