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Devendra Jaiswar

Thane, Maharashtra

devenjaiswar@gmail.com - +91 8805789695

• Worked with Takshashila Consulting, Delhi NCR as Business Analyst for two months.• MBA (Marketing & IT) from JSS Academy of Technical Education, Noida (Delhi-NCR)• Worked in IMRB International, Mumbai as Management Trainee (Internship)• Worked in WNS Global Services Pvt. Ltd., Mumbai as Senior Customer Care Executive for its clientBritish Gas' Process Centrica one year.• Worked in Magnatech Pvt. Ltd., Mumbai as Sales and Promotional Executive for promoting its ProductIron Grip to Manufacturing and Textile Industry for one year.

Work Experience

1. Client: Takshashila Consulting, Delhi-NCRRole: Business AnalystResponsibility:o Performed Due diligence for Client regarding acquisition of a firm.o Preparing sales & promotional strategy for the client.o Performing Competitive analysis & Market study.2. Title: Managing Client's Process Centrica and troubleshooting allowance related issues.Client: British Gas (WNS Global Services)Role: Senior Customer Care ExecutiveResponsibility:o Managing client's process Centrica and suggesting various ways to enhance its performance.o Respond and provide solutions to customer letters.o Judging people based on their letters and providing solutions related to unemployment allowance.o Keeping record of allowances approved, analysing the data and providing a dashboard to finance team.o Interaction with Customer on day to day basis to gather Customer satisfaction report.o Handling Client Request related to policies for unemployment allowance..Achievements:o Awarded Best Employee of the Week twice.o Awarded Best Executive three times in a row by the Client for the responses given by me.o Regular appreciation by client for timely response and follow through.o Appreciated by Floor Manager for innovative ideas for Executive welfare.3. Title: Promotion of Product Iron Grip to Manufacturing and Textile Industry.Client: Magnatech Private Limited, Mumbai.Role: Sales and Promotion ExecutiveResponsibility:o Design the workflow for various Promotional Activities.o Responsible for Promotion and Sales of Product Iron Grip to various Textile and Manufacturing.o Helping Management team to make strategy.o Interaction with Client on regular basis for requirements analysis.o Handling Client Request for sales and enhancements.o Requirement prioritization, review and finalization.o Follow up with client on status of delivery.Achievements:o Appreciation by client for timely delivery and follow up of Product.

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o Awarded Best Employee for customer satisfaction.o Appreciation from Project Manager for supporting planning activities and reducing Planning CycleTime.4. Title: Analysis of current market trends and promotion of Times of India.Client: Times of India, MumbaiRole: Readers Relation ExecutiveResponsibility:o Analysis of current market trends.o Responsible for Promotion and Sales of Times of India in less revenue generating areas Kalyan andDombivali.o Conducting surveys and analysing the data based on it.o Conducting Readership surveys for Current Customers and analysing the feedback.o Receiving feedback from new customers and preparing a report based on it.o Preparing a dashboard for Planning Team on the data gathered through Surveys.o Interaction with Customers to switch them from competitor newspapers.Achievements:o Achieved 200% of the target assigned within half the duration assigned for the task of improvingCustomer Readership.o Received appreciation from Marketing Head, Mumbai Region for Excellent improvement in readershipin the areas assigned to me.Internship & Research Project1. Title: To study and evaluate the Effects of Promotional Strategies of Honda Motorsfor Brio in Delhi & NCR.Organisation: Dept. Management Studies, JSS Academy of Technical Education, Noida.Role: Research ScholarResponsibility:o Selecting the Sample Size.o Scheduling appointment & conducting interviews.o Report Formation.o RecommendationAchievements:o Appreciated by the Faculty guide & HOD for the exhaustive interviewing for Research Project.o Appreciation from the Project Guide, regarding Report Formation.2. Title: To Evaluate the effectiveness of Sugar Information System (SIS)Organisation: DMS, JSS Academy of Technical Education, Noida. & Mahamaya Technical UniversityClient: Simbholi Sugar Mill & Anamika Sugar Mill.Role: Research ScholarResponsibility:o Scheduling appointment & conducting interviews.o Assisting Faculty in Report FormationAchievements:o Appreciated by the Faculty and University Representative for the exhaustive interviewing for datacollection.o Our Research Report got placed in top 4 at United Nations for SIS.3. Title: Conducting Interviews and Report formation for Marketing Research for its Clients.Organisation: IMRB International, Mumbai.Client: Reliance Communication & Shoppers Stop.Role: Management TraineeResponsibility:o Selecting the Sample Size.o Scheduling appointment & conducting interviews.o Assisting Researcher in Report Formation.

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o Team Coordination.Achievements:o Appreciated by the client (Reliance Communication), for the exhaustive interviewing forTelecommunication Services.o Appreciation from the Project Manager, IMRB, regarding Report Formation.

Education

Diploma in Advanced Computer Applications

Mumbai University - Mumbai, Maharashtra

Additional Information

SKILLS SETManagerial:• Project Management, Team Management and Team Building, Analytics, MS Office.SCHOLASTICSo Pursued MBA (Marketing & IT) from JSS Academy of Technical Education, Noida, with I st Division.o Graduated from Mumbai University, B. Sc (Physics) in the year 2007 with II nd Division.o Passed Higher Secondary from Maharashtra State Board in the year 2002 with II nd Division.o Passed A.I.S.S.E. (CBSE Standard 10th) from Kendriya Vidyalaya in the year 2000 with II nd Division.