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Importance of Communicating About a Desalination Project
Development of Public Communication Toolkit for Desalination Projects (WateReuse-12-02)
Today’s Presentation
Why develop a toolkit?What’s in it?How to use the toolkitCommunicating about desalination
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Why Develop a Communication Toolkit?
Desalination often considered a sustainable water source
But…any new water project can face oppositionRobust public outreach programs:
Build trustElicit stakeholder inputContribute to understanding and support
Toolkit = A roadmap to craft project specific outreach
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Key Research Findings
Every desalination project is uniqueWater supply situationPolitical climateRegulatory environment
Tailor outreach efforts/communication plan to a specific project
Communication must be consistent/ongoingInclude all stakeholdersInform supporters, critics, elected officials, public
in all phasesTransparency builds trust
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In-Depth InterviewsInformation gathered from 12 water purveyorsAll interviewees had some level of experience
with desalination projects: planning, environmental, operational project aspects
Advice on what works/doesn’t workIdeas for successful outreach activities
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Toolkit ContentsStrategic outreach and awareness plan templateInformational materials: FAQ, glossary and
sample fact sheetsVideo in English and SpanishWhy it is important to communicate about
desalinationLink libraries: print and videoIn-depth interview reportTriple bottom line benefits of a desalination
project
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Using the ToolkitSample informational materials
How to develop “your own materials”What should be includedFAQ and glossary only need specific project
informationLinks to agencies that have desalination projectsVideo provides basic information about desalination
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Link LibrariesBoth print materials and videos includedIncludes websites, reports, handouts,
publications, journals, news storiesBroad sampling of information – not definitiveStarting point for staffer who needs to develop or
implement an outreach plan
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Communicating About Desalination
Developing/delivering messages are the heart of strategic outreach and awareness program
• Deliver the right messages• At the right time• In the right context• To the right people
The Challenges of Desalination
Most common questions:Energy usageBrine concentrate
disposalImpacts to marine lifeCost
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Developing Effective Messages is Crucial
Tailor outreach efforts to specific projectsEach community or region’s water supply
situation, political climate, and regulatory environment are unique to their location
Place proposed desalination project in larger context of meeting long-term water supply needs
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Strategic Outreach and Awareness Plan Initial Steps: Identify your communication goal/objectives Conduct community research: (surveys, interviews, focus groups) Develop your key messages andstrategies and outreach activities to help youachieve your communication goal/objectives
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Strategic Outreach and Awareness Plan
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Telling Your Project StoryDevelop your project storyAnswer these types of questions:
What is purpose/need for project?What are alternatives?Describe project specific issues:
• Where will the water be used?• What are the benefits of the project?• How much will it cost and when will it be complete?
Include key messages in your comprehensive outreach program
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Developing Key Messages for Outreach
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Info From Interviews & Surveys
+Project Story
=KEY MESSAGES
Developing Key Messages for Outreach
Desalination is a drought-proof, local water supply Desalination is part of a diverse water supply
portfolio Drought, climate change and increasing
environmental regulation will greatly reduce available water
Desalinating seawater will reduce reliance on other water sources: local groundwater or imported water
Desalination provides a local water supply to protect the local community, quality of life and economy
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EXAMPLES:
Delivering the MessageBe the main source for all project informationCreate a consistent look and feel for all materialsFact sheets and brochures are excellent take home
materialsDon’t forget about social media
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West Basin Municipal Water District – Ocean-Water Desalination
Identify Key Stakeholder Groups
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Elected Officials
Environmental Groups
Media
Regulators
Business Leaders
Agency Employees
Property Owners
Civic Groups
Government AgenciesGeneral Public
Develop Strategies for Stakeholder GroupsStart communicating during the planning phaseContinuity is key – maintain communication during lulls or
constructionCommunicate in all formats/venues – newsletters, websites,
emails, presentations, events and moreBe direct in addressing issues raised by project opponents Keep elected officials, regulators, agency staff informed
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Questions the Public & Stakeholders Will Likely Ask
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Why can’t we just conserve more water?
Have you explored all other supply options or alternatives?
Doesn’t desalination use a lot of energy?
How will you dispose safely of the brine concentrate?
How will it be financed? What is the total cost?
Where else is desalination being used to successfully solve water scarcity?
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Fact Sheet Examples:
Summary of Strategies for Success
Develop an outreach and awareness plan supported by agency and project team members
Conduct community researchAllocate an adequate budget and timeDevelop the project storyTalk early and often to stakeholders and community
groupsTap into renewable power portfoliosKeep elected officials in the loopBe transparent: transparency builds trust
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Example of Successful Outreach Plan
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Thank You
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