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Service Planning and Policy Development (Development and Housing Services)
Contact: Pauline Moss
Phone: 0141 618 7411
Email: [email protected]
Development and Housing Services
Service Improvement Plan
2017/18 – 2019/20
Content
1 Introduction to the Service Improvement Plan
2 What We Do
3 What We Achieve
4 Strategic Context
5 Key Priorities
6 Continuous Improvement
7 Resource Analysis
8 Action Plan
9 Performance Scorecard
1. INTRODUCTION TO THE SERVICE IMPROVEMENT PLAN 1.1 This Service Improvement Plan for Development and Housing Services
covers the period from 2017/18 to 2019/20. The plan outlines what we intend to achieve over the next three years based on the resources likely to be available.
1.2 The plan notes the principal factors that will influence service needs, their
development and delivery. It sets out the main priorities to be pursued and outcomes to be achieved over the next three years. An action plan detailing these outcomes and key tasks is included in section 8. A performance scorecard is included in section 9 showing the performance indicators used to help measure progress towards achieving the priorities.
1.3 Elected members may be aware from previous reports that the Council is
actively working to address a range of demand and financial pressures. For Development and Housing Services, this includes managing the existing Council housing stock with its debt burden while keeping rents affordable. The continuing roll out of Universal Credit is also being managed to support tenants in sustaining their tenancies and to protect the service's largest income stream. Development and Housing Services also experiences demand pressures on services to Renfrewshire’s most vulnerable people such as those requiring housing advice and support and those threatened with or experiencing homelessness. The uncertain and variable national economic climate also impacts on the services’ strategies for Renfrewshire’s continued economic development requiring these to be dynamic and able to adapt quickly to this changing environment. The plan sets out the likely impact that these issues will have on Development and Housing Services and our plans for addressing it.
1.4 The Council Plan clearly articulates the Council’s priorities for Renfrewshire
and, along with the Community Plan, sets out an ambitious programme of work. Key activities for Development and Housing Services are closely aligned to both the Council and Community Plans, and support all local work undertaken across partnerships to deliver on these priorities for Renfrewshire, particularly in areas such as the physical and economic regeneration of Renfrewshire, protecting and promoting our heritage and also supporting our people into employment.
1.5 Service-level workforce plans and financial plans are also closely aligned to
Service Improvement Plans, and then translated into team and individual development plans.
1.6 Service planning informs the budget process by enabling budget proposals to be seen in a wider policy development context. In turn, the outcomes of the budget process shape the final content of Service Improvement Plans. Integration of the budget and the service planning process assists elected members to arrive at budget decisions in the full knowledge of how these
decisions impact at service level. Financial information and data should also be related to outcomes and priorities.
Staff Engagement 1.7 The people who work in Development and Housing Services are responsible
for successfully delivering the aims and ambitions of the service; therefore it is essential that this Service Improvement Plan reflects their views and experiences.
1.8 Extensive consultation was carried out across three distinct staff groups.
Development and Housing Services have established a Staff Panel comprising employees from all areas of the service and at the Panel’s January 2017 meeting a workshop was facilitated for panel members to identify what they felt were key priorities for the Council, the service and their teams.
1.9 Development and Housing Services’ senior management team (to third tier
level) also participated in a workshop session discussing what impact the service has in Renfrewshire, reflecting on service performance and also looking at detail at last year’s action plan and considering what actions should be taken forward for 2017/18 to 2019/20.
1.10 Finally, a wider staff group attended a half day workshop at Paisley Town
Hall, led by the Director, to consider the current and future challenges for the service, identify service and Council priorities and discuss the difference they felt they, as officers, made in the local community.
2. WHAT WE DO 2.1 Development and Housing Services provides the economic development,
planning, housing and regeneration functions of the Council. This includes helping to deliver sustainable economic and physical regeneration in Renfrewshire, managing the Council’s stock of almost 12,500 houses, providing housing advice and assistance to vulnerable people and leading for the Council on the Glasgow City Region City Deal programme and the UK City of Culture 2021 Bid.
2.2 Development and Housing Services provide services directly to the
Renfrewshire public, to Council housing tenants, to other services within the Council and to community partners. The service contributes to the development of corporate policies and initiatives and the maintenance of effective working relationships with our partners and other organisations to deliver services throughout Renfrewshire. These services are delivered by approximately 440 employees employed on a full-time or part-time basis, with a gross expenditure budget of over £14 million (excluding Housing Revenue Account).
2.3 Development and Housing Services Senior Management Team
Regeneration and Economic Development
Planning and Housing Services
2.4 About us
• Over 1,400 unemployed people were supported through Renfrewshire Council Employability Programme (INVEST)
• After applying allowable exclusions and abeyances, the Council remains
100% compliant with the Scottish Housing Quality Standard.
• We let nearly 1,200 homes during 2016/17
• The annual rental income due to be collected is just over £46m
• Our homeless services team provide advice and assistance to approximately 2,000 service users each year. There is a strong focus on homelessness prevention and around 800 applications from those who are statutory homeless.
• We received almost 1,000 planning applications in 2016/17, with nearly 98% approved
• We received nearly 1,500 building warrants in 2016/17, with an approval rate of over 99%
3. WHAT WE ACHIEVE 3.1 In 2016/17 Development and Housing Services continued to progress a
number of high priority actions, grouped under the Council Plan priorities, including:
A Better Future: Place 3.2 Priority 1: Driving Physical & Economic Regeneration
City Deal
• Glasgow City Region City Deal aims to deliver an uplift of over £2 billion additional economic activity and 29,000 new jobs over the next 20 years. The three Renfrewshire City Deal projects are the £91 million Clyde Waterfront & Renfrew Riverside (CWRR) Project, the £39 million Glasgow Airport Investment Area (GAIA) Project and the £144 million Airport Access Project (AAP). Significant progress has been made in phase 1 of Renfrewshire’s City Deal Projects. Outline business cases have been approved for all three projects and extensive public consultation has been (and continues to be) carried out. Planning and Housing Services
• Renfrewshire’s Local Development Plan Action Programme sets out an ambitious framework to assist in the successful implementation and delivery of the objectives, strategy and proposals set out within the Local Development Plan (LDP). 51 Actions were set out in the Action Programme, to date 43 out of the 51 actions have been progressed or are complete. Of particular significance, over the last few months there has been great progress on a range of actions to bring forward the Housing Action Programme Sites - these are primarily previously used sites which are within our existing places and communities, however require some assistance to encourage implementation and delivery of housing on the sites.
• Work on the preparation of the new Renfrewshire Local Development Plan is also progressing well, following an extensive consultation and engagement programme.
• The finalised Renfrewshire Local Housing Strategy (LHS) for 2016 – 2021 was developed and approved in 2016. The LHS sets out the strategic vision for housing and housing related services in Renfrewshire and provides a clear direction for future strategic housing investment.
• The Strategic Housing Investment Plan (SHIP) 2017/18 to 2021/22 was also approved in late 2016. The SHIP sets out a programme showing how grant funding will be utilised over the next five years and how the supply target for affordable housing will be met.
• Following extensive consultation and engagement of the draft Renfrewshire Centre Strategies and Action Plans throughout 2016, the finalised strategies and action plans for Renfrewshire’s Centres were presented to and approved by board in late 2016 and early 2017. These strategies and action plans will be updated every two years to allow for regular review and monitoring of their performance and delivery.
• Regeneration programmes continue across Renfrewshire - rehousing and demolition in Johnstone Castle is progressing on target; a Masterplan for Paisley West End has been drawn up and approved by Council, with consultation planned for the summer; development of proposals in Bishopton continues, with planning and building warrant submissions expected in summer; and in Ferguslie Park consultation has taken place in 2016 with further consultation planned for 2017 alongside detailed proposals which are currently being developed.
• The Renfrewshire Outdoor Access Strategy and associated Action Plan was approved by the Planning and Property Policy Board on 23rd August 2016. Work is ongoing with a range of partners to start to deliver and implement the actions set out in the Access Strategy. Regeneration
• Paisley Town Centre Vision and Action Plan has now been approved following a series of workshops held in Spring 2016. The 10 year ambitious plan sets out a number of short, medium and longer term priorities for 5 different activity areas viewed as crucial to the future success of the town centre.
• The completion of the Paisley THI/CARS project in June 2016, successfully delivering building repairs in Causeyside Street and Paisley Arts Centre, public realm improvements, a shop front restoration programme and bringing historic floor space back into use in Forbes Place. The project exceeded expectations and delivered over £3.5m of improvements in the area. Economic Development
• Following the successful first round programme, a second InCube programme for local start up and early stage businesses commenced in June 2016 and a further intake occurred in January 2017. This flagship business incubator model continues to support early stage creative businesses in the area and links closely to the Paisley 2021 bid and our ambition to develop Renfrewshire’s creative industries.
• The InCube shop was fully operational from June 2016 and is now well established. It provides a boutique shop with the opportunity for test-trading
for creative businesses and is also a retail academy offering unemployed people the opportunity for work experience and qualifications for work in retail.
• Renfrewshire Council is leading the delivery of the LEADER 2014 - 2020 programme for the rural areas with in Renfrewshire, East Renfrewshire and Inverclyde, acting on behalf of the Local Action Group (LAG). The first approvals for the LEADER programme were in October and November 2016.
• Developing a new approach and establishing a new team to deliver Community Economic Development services to Renfrewshire communities, empowering groups to access enhanced funding and development opportunities.
3.3 Priority 2: Culture and Heritage
• After many months of learning, researching, consultation and engagement a Stage 1 Bid for Paisley to host UK City of Culture 2021 was submitted to the UK Government before the deadline of 28 April 2017. The month of May will see the Department of Culture, Media and Sports conduct the assessment process with a decision on shortlisted places by the end of June. Subject to be shortlisted a final bid will be required by the end of September 2017.
3.4 Priority 4: Creating a Sustainable Renfrewshire
• The Housing Capital Investment Plan 2017/18 to 2019/20 was approved by the Council in February 2017, setting out our approach to lifecycle replacement of key components to ensure Council housing stock is maintained at the required Scottish Housing Quality Standard.
• Over the last 4 years a total of £10.235m in grant funding has been secured through the Home Energy Efficiency Programme which has enabled a range of external wall insulation projects to be carried out in multi tenure blocks cross Renfrewshire.
A Better Future: People 3.5 Priority 5: Reducing the Level and Impact of Poverty
• Development and Housing Services continue to build and develop knowledge of our tenant’s circumstances and improve/refine processes and links with specialist money advice, energy management, employability services and the Department of Work and Pensions, in the interests of supporting our tenants to help mitigate the impact on low income households during ongoing Welfare Reform.
• Development and Housing Services played a key role in the successful resettlement and ongoing support to Syrian refugees in Renfrewshire was led by Development and Housing Services. This work now moves into a new phase, with Development and Housing Services creating a new post of Refugee Resettlement Co-ordinator to help support families to move into long term tenancies and access employability support and advice, continuing their successful integration into the wider Renfrewshire community.
• A full review of homeless prevention activities was carried out to ensure Renfrewshire’s most vulnerable people continue to get the best advice and assistance, preventing people with a housing crisis from becoming homeless and to reduce the incidence of repeat homelessness. This has included a new ‘Tenancy Sustainment Assistance’ initiative by the George Street team, a ‘Keys to Learn’ training programme delivered by the Glasgow Homelessness Network and an expansion of the Housing First project in partnership with Turning Point Scotland using new funding from the Big Lottery Fund.
3.6 Priority 7: Supporting & Sustaining People into Employment
• Over 1,200 new and additional jobs/traineeships and internships have been created through Development and Housing’s Employability programmes moving Renfrewshire from 27th place in Scotland for Youth Employment to 4th in 2015 and currently 8th.
• Invest in Renfrewshire Employability Programmes support around 2,000 people each year getting employability support with around 40% of these moving directly into work. Key deliverables as part of this include Tackling Poverty funds for Childcare and Access to Work were completed; Renfrewshire Council traineeships increased and new programmes are now being procured; delivery of Employability Fund and Modern Apprentice programme contracts commenced and the new Renfrewshire Recruitment Initiative was launched; the 3rd Annual ‘Celebrating Success’ Awards ceremony and the Annual Invest in Renfrewshire partnership conference were held with 500 people attending these events; the official launch of second intake of Project SEARCH took place in August 2016; and August also saw the Official launch of retail academy at InCube shop.
• Renfrewshire Council acts as lead for the Youth Gateway programme across the 8 local authorities with the City Region. The programme is currently running ahead of target, and given its success the focus is now turning to developing a joined up City Region employability service to commence in 2019.
A Better Council 3.7 Priority 10: Continuing to be a Well-Run Council
• Renfrewshire Council submitted its third Annual Return on the Charter (ARC) to the Scottish Housing Regulator in May 2016. A report was presented to the board in August 2016 outlining performance against the Charter indicators, highlighting both improved performance and also areas which require further improvement. A six monthly update report, outlining performance in the first half of 2016/17 was also presented to the board in November 2016. In October 2016 we produced our Tenant Report on the Charter following consultation with tenant representatives. Following the Scottish Housing Regulator’s 2017 Risk Assessment, published in May 2017, Renfrewshire Council is 1 of 12 local authorities where no scrutiny activity is required from the Regulator.
• The fifth Renfrewshire Planning Performance Framework (PPF) was submitted to the Scottish Government in July 2016. The PPF requires the Council to demonstrate continuous improvement and provide an explanation in support of our performance. The PPF highlights that in relation to the speed of decision making in planning, Renfrewshire Council is performing well in terms of the Scottish average.
• Learning from the experience of the Hillington Simplified Planning Zone (SPZ), Development and Housing Services prepared and implemented the first pilot town centre SPZ in Renfrew town centre.
3.8 Development and Housing Services leads on many of the Council’s priority projects, as has been outlined in much of the above, but the Service also delivers crucial ‘business as usual’ activities which have a significant impact on the people of Renfrewshire:
• Housing Services manage approximately 12,500 houses in Renfrewshire, making the Council the largest landlord in the area and responsible for the estate management of large parts of Renfrewshire’s towns and villages; ensuring tenants are supported and manage their rent accounts, empty properties are quickly re-let and neighbourhoods are well managed and desirable places to live.
• This work links with extensive capital investment programmes, ensuring housing is of a high standard and our housing stock is maintained effectively for the future. There are also a number of energy efficiency projects which significantly benefit Renfrewshire Council tenants, proactively tackling fuel poverty and ensuring tenants live in warm, dry, fuel efficient homes.
• For Renfrewshire residents who find themselves in need of complex housing advice or at a crisis in their lives, specialist teams continue to offer advice and assistance to tackle homelessness and assist those at risk of becoming homeless. Teams working from Abercorn Street and George Street provide a vital lifeline to some of Renfrewshire’s most vulnerable people.
• The Council owns and manages 10 sheltered housing complexes throughout Renfrewshire, where over 300 older tenants are provided with support 7 days a week from a team of Sheltered Housing Officers.
• Development Management and Building Standards provide the regulatory controls through consenting and enforcement which ensure that amenity and public safety is protected and communities are engaged throughout the development and planning processes. The work in this area underpins many of the Council’s high profile projects; ensuring planning procedure is adhered to effectively and efficiently and ultimately helping attract millions of pounds worth of investment to Renfrewshire through the delivery of key housing, business and infrastructure developments.
4. STRATEGIC CONTEXT 4.1 Development and Housing Services works directly with a number of different
customer groups delivering frontline services, but also provides strategic
planning for the whole area. Significant research underpins the Local Housing Strategy including the regional Housing Need and Demand Assessment, ensuring we have a thorough understanding of our local context and are effectively planning for the current and future needs of Renfrewshire residents.
4.2 Tenants’ data is regularly analysed to help us plan our current and future
service provision, particularly from an equalities perspective, as is the data we collate through our housing advice and homeless services. Our economic development team also collates and reports local economic indicators and employment rates to understand local needs and target services most efficiently.
4.3 Along with other service areas of Renfrewshire Council, Development and
Housing Services recognises that our customer groups are changing. We have an aging population in Scotland and this is reflected in Renfrewshire. This means there is an increased demand for properties suitable for older people and also for aids and adaptations to allow older people to stay in their own homes, living independently for longer. We have also noted an increase in service users with more complex and multiple needs, requiring support across a range of services.
4.4 In common with the rest of Scotland, we are seeing an increase in the number
of households in Renfrewshire, with the trends moving toward more but smaller households, increasing the demand for housing across all tenures in Renfrewshire.
4.5 The current economic climate in the UK means that the Council, in common
with the wider public sector, continues to face a number of financial pressures and challenges in both the medium and long term. As a result, Development and Housing Services will continue to help deliver significant financial efficiency savings over the medium term. In order to identify and deliver efficiencies, Development and Housing Services will continue to review services to help the Council manage this reduction in resources in ways that have the minimum adverse impact on both the communities of Renfrewshire and our ambitions for Renfrewshire.
4.6 It is likely that changes in the political and national policy environment, arising
from the European Union Referendum vote to leave the EU (or ‘Brexit’), will have potential implications for both the Council and Renfrewshire’s communities and businesses. The full impact for Renfrewshire is likely to take several years to become fully apparent. This uncertainty may impact on the Council’s financial outlook. It is also likely that there may be implications Development and Housing Services particularly around future funding for employability services.
4.7 The Better Council Change Programme was established to ensure
Renfrewshire Council could remain financially sustainable, whilst delivering its strategic objectives. Development and Housing Services has supported the strategic development and delivery of the transformation programme and will
continue to deliver on the service changes it leads on as part of phases 1 and 2. In addition, the service will be actively involved in developing and delivering the next phase of the Council’s future change programme which it is anticipated will require significant cross cutting transformational change.
4.8 The Council’s Risk Matters - risk management policy and strategy sets
outs a new approach from 1 April 2017. As our risk management arrangements are well embedded, the Corporate Risk Register has two distinct risk strands; a Strategic Risk Register will contain details of the externally focused risks, and a Corporate Risk Register will contain details of the internally focused risks. Both of these top level risk registers are underpinned by service specific risk registers. During the development of this years’ Service Improvement Plan the service has ensured that any corporate or strategic risks that Development and Housing Services is responsible for, and the actions to mitigate and monitor these risks, are included in the action plan.
5. KEY PRIORITIES 5.1 Building on this track record of success, Development and Housing Services
has an exciting and ambitious programme of priorities to deliver over the years 2017/18:
• We create great places for people to live, work and invest in
• We will develop a successful bid for Paisley to become UK City of Culture 2021
• We help to drive economic regeneration in Renfrewshire, supporting local businesses to grow and local people to move into employment
• We protect our heritage and deliver physical regeneration in our town centres and within particular regeneration areas
• With our customers and our workforce at the heart of our service planning, we look for ways to continuously improve our services across Development and Housing
5.2 Key strategic actions are outlined in the action plan in section 8, show
the activities which Development and Housing Services will carry out over the next three years to deliver on these strategic priorities. These will also link to the Council and Community Plan priorities and be monitored and reported to board on a 6 monthly basis.
6. CONTINUOUS IMPROVEMENT Self-Evaluation Activities 6.1 Renfrewshire Council has a mature and well-developed approach to self-
evaluation which has been in place corporately since 2008 and has been based on the Public Services Improvement Framework (PSIF). In addition, the Council also gathers intelligence as part of its self-evaluation activities through the Public Services Panel, customer experience work, and complaints handling data.
6.2 All areas of Development and Housing Services have been involved in the
PSIF process; engaging with employees, identifying strengths and areas for improvement and producing action plans to drive service improvement.
6.3 More recently, Development and Housing Services’ Staff Panel worked to
identify improvement areas across the whole Service, forming an improvement plan. Actions were allocated to the senior management team and progress is monitored at the quarterly Staff Panel meetings.
6.4 For Renfrewshire Council’s corporate assessment, in the summer of 2016, a
new approach for self-evaluation was piloted with the Corporate Management Team (CMT) and Heads of Service. Development and Housing Services will support the development of this new Council wide approach to self-evaluation during 2017/18.
Community engagement 6.5 Development and Housing Services engages extensively with communities
through a variety of groups and forums and has a strong track record of tenant participation across Renfrewshire. We have a number of different engagement opportunities to ensure our customers, particularly our tenants, are at the heart of service design and improvement including:
• Quality circles – tenant-led inspections currently in high rise flats and sheltered housing to identify areas for improvement.
• Scrutiny panel – detailed investigation into more complex issues, such as void letting standard, customer experience and currently working on tenancy sustainment. The panel examines these issues at a series of monthly meetings and then prepares and presents a report with recommendations to the Senior Management Team and conveners. The Tenant’s Scrutiny Panel is recognised as good practice; Renfrewshire Council was an early adopter of this approach.
• An annual rent consultation is carried out and is open to all tenants to give their views. We have used different methods of engaging with tenants including through our tenants newsletter and telephone consultations.
• There are 9 Neighbourhood Forums comprising representatives from Registered Tenants Organisation across Renfrewshire who meet regularly to discuss local housing issues and performance and to direct a small budget on estate management projects.
• Council wide forum – annual meeting to bring together Tenants and Residents Associations to discuss relevant housing and community issues.
6.6 As well as our ongoing support to tenants and residents group and the opportunities outlined above, we have an extensive programme of additional consultations to gather feedback from current and potential service users to determine future direction, service improvement activities and engagement on specific pieces of work such as the Local Development Plan, City Deal plans and Paisley 2021 Bid.
6.7 Significant work is also undertaken to seek community input at an early stage
on specific projects and the development of plans where these relate to particular communities, such as our Housing Regeneration Strategies. Extensive consultation has taken place over the past two years in Ferguslie Park and similar engagement is planned around the regeneration of Paisley’s West End. Consultation work is also carried out with a wide variety of stakeholders including partners and businesses in the development of high level strategies such as the Local Housing Strategy and the Paisley Town Centre Action Plan.
Workforce Planning 6.8 The Council's Organisational Development Strategy will ensure that the
Council can continue to deliver its core business and service objectives, with an engaged and motivated workforce during an anticipated climate of continued financial and resource constraints. Development and Housing Services’ has developed a workforce plan which provides analysis of the key workforce considerations for the service during 2017/18. The key aim of the plan is to ensure our employees are deployed to the right place with the right skills at the right time. The workforce plan is closely linked to the Service Improvement Plan, and is cognisant of the strategic context and related challenges and opportunities which arise from the environment in which the service continues to operate.
6.9 The workforce plan is action orientated and outlines a number of key actions
which will be targeted during 2017/18 including:
• developing a mix of capability and experience throughout the workforce, identifying business critical capabilities gaps and working towards improving the skill mix within these areas
• establishing succession plans for the recruitment, retention and development of key posts of Development and Housing Services
• improving opportunities for development and movement of employees across service areas where appropriate
• improving what we know about the workforce and aligning the workforce profile to develop the required skills in the service to improve resilience to changing priorities, demands or budgetary pressures.
Equalities 6.10 Every area of work within the council has a role to play in promoting equality
and diversity. While this is the right thing to do and has clear advantages for the Council, there are also legal requirements. Equality law (The Equality Act 2010) protects people from unfair treatment and asks public bodies (including Renfrewshire Council) to show how they make a positive difference to equality groups.
6.11 The Council recognises that equality needs to be both mainstreamed fully into
policies and procedures and also ensure that equality outcomes are given high priority, by being part of mainstream progress reporting. The Council has agreed that this will be done through Service Improvement Plans. This will allow progress to be monitored on a quarterly basis through Senior Leadership Teams and the CMT.
6.12 The Council is also committed to reporting progress to local equalities led
community groups. It is recognised that circumstances for individuals and organisations can change over time and by establishing a clear reporting structure, the Council can demonstrate that equality actions and priorities are contributing to overall outcomes and can be reviewed and amended accordingly.
6.13 Development and Housing Services will actively promote equality and
diversity mainstreaming through the work of the main service areas, through this Service Improvement Plan and through the relevant operational plans.
6.14 Renfrewshire's Local Housing Strategy (LHS) recommends that the needs of
Gypsy/Traveller and Showpeople should be considered through the review of the next Local Development Plan (LDP). The LDP's Main Issues Report outlines options for Gypsy/Traveller provision of authorised transient or permanent sites in Renfrewshire and is seeking views on these options. Development and Housing Services has produced a Gypsy/Traveller and Travelling Showpeople Planning Advice Note to provide guidance on development proposals relating to establishing appropriate locations for sites. Work continues with our regional local authority colleagues to identify cross boundary considerations.
6.15 Development and Housing Services' Community Services Team provide
ongoing support and assistance to Gypsy/Travellers and Showpeople in Renfrewshire with visits to encampments to make sure their needs are being met.
7. RESOURCE ANALYSIS
7.1 The table and chart below illustrates Development and Housing Services’ revenue estimates for 2017/18 across each division. This information does not include the Housing Revenue Account (HRA) which is detailed separately below in 7.3.
Table1: Gross Revenue Estimates 2017/18
Development and Housing Services (excluding HRA)
17/18 Budgets
Development Standards £935,995
Economic Development £2,077,862
Policy and Regeneration £3,775,127
Other Housing £7,362,736
Grand Total £14,151,720
Chart 1: Gross Revenue Estimates 2017/18
7.2 The following table and chart illustrates Development and Housing Services’ revenue estimates for 2017/18 in terms of the type of expenditure.
Table 2: Gross Revenue Estimates by type of expenditure 2017/18 Development and Housing Services (excluding HRA)
17/18 Budgets
Employee Cost £4,132,176 Property Costs £1,388,529 Supplies & Services £91,350 Administrative Costs £2,626,315 Payments to Other Bodies £4,540,000 Other Costs £1,373,350 Grand Total £14,151,720 Chart 2: Gross Revenue Estimate by expenditure type 2017/18
7.3 The following table and chart illustrate the Housing Revenue Account (HRA)
revenue estimates for 2017/18 in terms of the type of expenditure. Table 3: HRA Gross Revenue Estimates by type of expenditure 2017/18 Housing Revenue Account 17/18 Budgets Employee Cost £29,422,203 Property Costs £2,648,334 Supplies & Services £2,939,916 Administrative Costs £2,768,973 Payments to Other Bodies £2,409,832 Other Costs £3,634,893 Grand Total £4.3m
Chart 3: HRA Gross Revenue Estimate by expenditure type 2017/18
20
8. A
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be
man
aged
usi
ng t
he
Cou
ncil’
s es
tabl
ishe
d Pr
ojec
t M
anag
emen
t Fr
amew
ork
and
the
City
D
eal A
ssur
ance
Fra
mew
ork.
T
he G
lasg
ow C
ity R
egio
n Fi
nanc
e G
roup
mee
ts fo
ur-w
eekl
y to
rev
iew
th
e fin
anci
al m
onito
ring
and
all
finan
cial
mat
ters
in r
elat
ion
to t
he
Prog
ram
me.
In
tern
al g
over
nanc
e co
ntin
ues
via
the
City
Dea
l Pro
gram
me
Boar
d (c
hair
ed
by t
he C
hief
Exe
cutiv
e), v
ia t
he Jo
int
CE
Stee
ring
Gro
up fo
r th
e A
irpo
rt
Acc
ess
Proj
ect
(AA
P) a
nd t
he
Lead
ersh
ip B
oard
.
Cou
ncil
Plan
C
omm
unity
Pla
n Lo
cal D
evel
opm
ent
Plan
St
rate
gic
Econ
omic
Fr
amew
ork
Pais
ley
Her
itage
Ass
et
Stra
tegy
Pa
isle
y T
own
Cen
tre
Act
ion
Plan
201
6 -
2026
21
2. Im
plem
ent
Cur
rent
Loc
al
Dev
elop
men
t Pl
an (
LDP)
2014
- 2
019
The
Ren
frew
shir
e Lo
cal D
evel
opm
ent
Plan
se
ts a
fram
ewor
k an
d sp
atia
l str
ateg
y th
at
faci
litat
es in
vest
men
t an
d su
ppor
ts s
usta
inab
le
econ
omic
gro
wth
by
iden
tifyi
ng o
ppor
tuni
ties
for
chan
ge, r
egen
erat
ion
and
enha
ncin
g ex
istin
g pl
aces
, pro
vidi
ng h
igh
qual
ity
deve
lopm
ent
in t
he r
ight
loca
tions
.
Hea
d of
Pla
nnin
g an
d H
ousi
ng
The
Ren
frew
shir
e Lo
cal D
evel
opm
ent
Plan
Act
ion
Prog
ram
me
was
pub
lishe
d al
ongs
ide
the
LDP.
It s
ets
out
51
Act
ions
to
succ
essf
ully
impl
emen
t an
d de
liver
the
obj
ectiv
es, s
trat
egy
and
polic
ies
in t
he L
DP.
Si
nce
publ
icat
ion
of t
he L
DP
Act
ion
Prog
ram
me,
37
of t
he A
ctio
n ha
ve
prog
ress
ed w
ell o
r ar
e co
mpl
ete.
O
f the
oth
er 1
4 A
ctio
ns, a
ll ha
ve
com
men
ced,
how
ever
pro
gres
s is
sl
ight
ly s
low
er.
In li
ne w
ith t
he
aspi
ratio
ns, v
isio
n an
d ou
tcom
e m
easu
res
of
Ren
frew
shir
e’s
Sing
le
Out
com
e A
gree
men
t, th
e C
omm
unity
Pla
n an
d th
e C
ounc
il Pl
an, t
he
LDP
will
gui
de
deve
lopm
ent
acro
ss
Ren
frew
shir
e.
3. D
evel
op a
nd
adop
t ne
w L
DP
2
2018
-201
9
Wor
k on
the
nex
t R
enfr
ewsh
ire
Loca
l D
evel
opm
ent
Plan
has
com
men
ced.
In
revi
ewin
g th
e Pl
an, i
t is
con
side
red
that
the
m
ain
com
pone
nts
of t
he c
urre
nt a
dopt
ed P
lan
rem
ain
rele
vant
and
cen
tral
to
faci
litat
ing
inve
stm
ent,
dire
ctin
g de
velo
pmen
t to
exi
stin
g bu
ilt-u
p ar
eas,
cre
atin
g su
stai
nabl
e m
ixed
co
mm
uniti
es, d
eliv
erin
g hi
gh q
ualit
y pl
ace
and
deliv
erin
g su
stai
nabl
e ec
onom
ic g
row
th.
The
refo
re t
he n
ext
plan
is u
nlik
ely
to r
equi
re
sign
ifica
nt c
hang
e, h
owev
er e
mer
ging
co
nsid
erat
ions
and
issu
es w
ill r
equi
re t
o be
ta
king
into
acc
ount
. C
onsu
ltatio
n an
d en
gage
men
t on
the
nex
t Pl
an
com
men
ced
earl
y in
201
5. A
Mai
n Is
sues
R
epor
t w
as p
repa
red,
whi
ch c
once
ntra
tes
on
the
mai
n ch
ange
s th
at h
ave
take
n pl
ace
and
the
key
oppo
rtun
ities
for
futu
re d
evel
opm
ent.
The
Mai
n Is
sues
Rep
ort
was
app
rove
d fo
r a
12
wee
k co
nsul
tatio
n by
the
Pla
nnin
g &
Pro
pert
y Po
licy
Boar
d on
the
24
Janu
ary
2017
. T
he c
onsu
ltatio
n an
d en
gage
men
t on
thi
s M
ain
Hea
d of
Pla
nnin
g an
d H
ousi
ng
Thr
ough
bot
h ta
rget
ed a
nd g
ener
al
cons
ulta
tion
and
enga
gem
ent,
the
leve
l of
con
stru
ctiv
e fe
edba
ck w
ill
dete
rmin
e w
heth
er t
he M
ain
Issu
es
Rep
ort
was
cle
ar a
nd in
form
ativ
e, t
o he
lp s
hape
the
pre
para
tion
of t
he
Prop
osed
Pla
n, t
he n
ext
stag
e in
the
Pl
an p
repa
ratio
n.
In li
ne w
ith t
he
aspi
ratio
ns, v
isio
n an
d ou
tcom
e m
easu
res
of
Ren
frew
shir
e’s
Sing
le
Out
com
e A
gree
men
t, th
e C
omm
unity
Pla
n an
d th
e C
ounc
il Pl
an, t
he
LDP
will
gui
de
deve
lopm
ent
acro
ss
Ren
frew
shir
e.
22
Issu
es R
epor
t w
ill in
form
the
nex
t st
age
in t
he
Plan
Pre
para
tion,
the
Pro
pose
d Pl
an, w
hich
be
com
es t
he C
ounc
il’s
sett
led
view
. 4.
Del
iver
Loc
al
Hou
sing
St
rate
gy (
LHS)
2016
- 2
021
The
cur
rent
LH
S w
as a
ppro
ved
by B
oard
in
Janu
ary
2017
and
cov
ers
the
peri
od 2
017-
2021
. It
has
7 ke
y ou
tcom
es:
1. T
he s
uppl
y of
hom
es is
incr
ease
d.
2. T
hrou
gh t
arge
ted
inve
stm
ent
and
rege
nera
tion
activ
ity, R
enfr
ewsh
ire
has
attr
activ
e an
d su
stai
nabl
e ne
ighb
ourh
oods
an
d w
ell f
unct
ioni
ng t
own
cent
res.
3.
Peo
ple
live
in h
igh
qual
ity, w
ell m
anag
ed
hom
es.
4. H
omes
are
Ene
rgy
Effic
ient
and
Fue
l Pov
erty
is
min
imis
ed.
5. H
omel
essn
ess
is p
reve
nted
and
vul
nera
ble
peop
le g
et t
he a
dvic
e an
d su
ppor
t th
ey n
eed.
6.
Peo
ple
are
able
to
live
inde
pend
ently
for
as
long
as
poss
ible
in t
heir
ow
n ho
me.
7.
Affo
rdab
le h
ousi
ng is
acc
essi
ble
to p
eopl
e w
ho n
eed
it.
Hea
d of
Pla
nnin
g an
d H
ousi
ng
We
have
a n
umbe
r of
key
act
ions
, ta
rget
s an
d m
ilest
ones
con
tain
ed in
th
e LH
S A
ctio
n Pl
an w
hich
will
del
iver
th
ese
outc
omes
. The
act
ion
plan
is
mon
itore
d an
d an
ann
ual u
pdat
e is
pr
esen
ted
to B
oard
. T
he L
HS
incl
udes
sup
ply
targ
ets
– 50
0 ne
w p
riva
te h
omes
and
200
affo
rdab
le
hom
es c
ompl
eted
eac
h ye
ar
Cou
ncil
Plan
C
omm
unity
Pla
n St
rate
gic
Hou
sing
In
vest
men
t Pl
an
Loca
l Dev
elop
men
t Pl
an
5. D
eliv
er
Stra
tegi
c H
ousi
ng
Inve
stm
ent
Plan
(S
HIP
)
2017
/18
-202
1/22
T
he c
urre
nt S
HIP
is fo
r th
e pe
riod
201
7/18
to
2021
/22
and
was
app
rove
d by
Boa
rd in
N
ovem
ber
2016
. T
his
SHIP
was
fina
lised
follo
win
g a
peri
od o
f co
nsul
tatio
n w
ith r
esid
ents
, sta
keho
lder
s,
regi
ster
ed s
ocia
l lan
dlor
ds a
nd p
riva
te
deve
lope
rs in
Sep
tem
ber
2016
with
the
ap
prov
ed S
HIP
out
linin
g ho
w g
rant
fund
ing
will
be
use
d to
del
iver
affo
rdab
le h
ousi
ng a
cros
s R
enfr
ewsh
ire
over
the
nex
t 5
year
s N
ew a
fford
able
hou
sing
will
be
deliv
ered
in
line
with
LH
S su
pply
tar
gets
and
out
com
es.
Hea
d of
Pla
nnin
g an
d H
ousi
ng
Proj
ects
in c
urre
nt S
HIP
del
iver
ed.
Pipe
line
prog
ram
me
brou
ght
forw
ards
.
Cou
ncil
Plan
C
omm
unity
Pla
n Lo
cal H
ousi
ng S
trat
egy
Loca
l Dev
elop
men
t Pl
an
6. Im
plem
ent
the
Hou
sing
20
19/2
0
The
Hou
sing
Cap
ital I
nves
tmen
t Pl
an 2
017/
18
to 2
019/
20 w
as a
ppro
ved
by t
he C
ounc
il in
H
ead
of P
lann
ing
and
Hou
sing
A
ran
ge o
f ind
icat
ors
cont
aine
d w
ithin
th
e Sc
ottis
h So
cial
Hou
sing
Cha
rter
C
ounc
il Pl
an
Com
mun
ity P
lan
23
Cap
ital
Inve
stm
ent
Plan
20
17/1
8 to
20
19/2
0
Febr
uary
201
7. T
he t
otal
val
ue o
f the
pla
n is
£6
5.1m
and
incl
udes
allo
wan
ces
for
new
bui
ld
hom
es, r
egen
erat
ion
and
the
plan
ned
inve
stm
ent
prog
ram
mes
req
uire
d to
ens
ure
coun
cil h
ouse
sto
ck is
mai
ntai
ned
at t
he
requ
ired
sta
ndar
d.
The
mai
n ar
eas
for
inve
stm
ent
with
in t
he p
lan
are:
•
Exte
rnal
impr
ovem
ents
(ro
of, r
ende
r, r
ain
wat
er g
oods
impr
ovem
ents
) •
Ener
gy E
ffici
ency
and
car
bon
redu
ctio
n pr
ogra
mm
es
• In
tern
al im
prov
emen
ts (
kitc
hens
, ba
thro
oms
and
rew
irin
g)
• O
ther
pri
oriti
es s
uch
as d
isab
led
adap
tatio
ns.
In
add
ition
for
2017
/18
the
Cou
ncil
hope
s to
se
cure
d ad
ditio
nal i
nves
tmen
t un
der
the
Scot
tish
Gov
ernm
ent
HEE
PS: A
BS a
nd t
he
ECO
car
bon
redu
ctio
n pr
ogra
mm
e to
co
ntri
bute
to
exte
rnal
wal
l ins
ulat
ion
prog
ram
mes
acr
oss
com
mon
blo
cks.
capt
ure
how
wel
l we
are
perf
orm
ing.
T
he A
nnua
l Ret
urn
on t
he C
hart
er is
su
bmitt
ed t
o th
e Sc
ottis
h H
ousi
ng
Reg
ulat
or in
May
of e
ach
year
.
Loca
l Hou
sing
Str
ateg
y
24
Key
Prio
rity
2 –
We
will
dev
elop
a w
inni
ng b
id fo
r Pai
sley
to b
ecom
e U
K Ci
ty o
f Cul
ture
202
1 W
hat
are
we
doin
g?
Whe
n w
ill w
e do
it b
y?
Wha
t di
ffere
nce
will
we
mak
e?
Who
is le
adin
g th
is?
How
will
we
know
it’s
bee
n su
cces
sful
? Li
nked
pla
ns a
nd
stra
tegi
es
7. W
e w
ill
deve
lop
a su
cces
sful
bid
fo
r Pa
isle
y to
be
UK
City
of
Cul
ture
202
1
Dec
embe
r 20
17
Pais
ley’
s bi
d fo
r U
K C
ity o
f Cul
ture
202
1 ai
ms
to d
eliv
er s
igni
fican
t be
nefit
s th
roug
h a
rege
nera
tion
appr
oach
tha
t us
es c
ultu
ral
prog
ram
mes
in a
ssoc
iatio
n w
ith c
omm
unity
, so
cial
, eco
nom
ic a
nd p
hysi
cal r
egen
erat
ion.
A
s R
enfr
ewsh
ire’
s la
rges
t ur
ban
area
, the
bid
se
eks
to d
evel
op t
he c
ultu
ral a
nd h
erita
ge
asse
ts o
f the
tow
n, fo
r th
e be
nefit
of t
he w
ider
co
unci
l are
a. T
he U
K C
ity o
f Cul
ture
will
be
tran
sfor
mat
iona
l for
the
tow
n’s
repu
tatio
n an
d ec
onom
ic p
rofil
e.
City
of C
ultu
re -
Bid
Dir
ecto
r U
K C
ity o
f Cul
ture
202
1 is
a
com
petit
ion
awar
ded
by t
he
Dep
artm
ent
of C
ultu
re, M
edia
and
Sp
orts
. The
suc
cess
ful c
andi
date
will
be
ann
ounc
ed in
Dec
embe
r 20
17.
To
mea
sure
suc
cess
, an
eval
uatio
n fr
amew
ork
will
be
deve
lope
d co
veri
ng;
-
Econ
omic
-
Rep
utat
iona
l -
Cul
tura
l -
Dep
riva
tion
- T
own
Cen
tre
Out
com
es
Cou
ncil
Plan
C
omm
unity
Pla
n St
rate
gic
Econ
omic
Fr
amew
ork
Pais
ley
Her
itage
Ass
et
Stra
tegy
Pa
isle
y T
own
Cen
tre
Act
ion
Plan
201
6 -
2026
Key
Prio
rity
3 –
We
help
to d
rive
econ
omic
rege
nera
tion
in R
enfr
ewsh
ire, s
uppo
rtin
g lo
cal b
usin
esse
s to
grow
and
loca
l peo
ple
to m
ove
into
em
ploy
men
t W
hat
are
we
doin
g?
Whe
n w
ill w
e do
it b
y?
Wha
t di
ffere
nce
will
we
mak
e?
Who
is le
adin
g th
is?
How
will
we
know
it’s
bee
n su
cces
sful
? Li
nked
pla
ns a
nd
stra
tegi
es
8. D
eliv
er In
vest
in
Ren
frew
shir
e
(Inve
st in
Bu
sine
ss
Prog
ram
me)
-
Our
full
inte
grat
ed in
-
Mar
ch 2
018
Bus
ines
s St
art
Up
- We
will
sup
port
loca
l pe
ople
to
cons
ider
sel
f em
ploy
men
t an
d st
art
up.
To
thos
e w
ho t
ake
forw
ard
prop
osal
s fo
r se
lf em
ploy
men
t, w
e w
ill p
rovi
de a
ran
ge o
f su
ppor
t in
clud
ing
Econ
omic
D
evel
opm
ent
Man
ager
The
re is
a r
ange
of t
arge
ts fo
r bo
th
busi
ness
sta
rt u
ps a
nd fo
r bu
sine
ss
grow
th c
over
ing
the
peri
od O
ctob
er
2016
till
Mar
ch 2
018.
Pr
ogre
ss o
n ac
hiev
ing
thes
e w
ill b
e re
port
ed o
n at
reg
ular
inte
rval
s to
the
Cou
ncil
Plan
C
omm
unity
Pla
n Ec
onom
ic D
evel
opm
ent
Act
ion
Plan
25
hous
e de
liver
y of
Bus
ines
s G
atew
ay
serv
ices
will
en
sure
a jo
ined
up
ser
vice
is
prov
ided
to
com
pani
es.
Tw
o di
stin
ct
team
s ha
ve
been
dev
elop
ed
to fo
llow
the
na
tiona
l sp
ecifi
catio
n fo
r Bu
sine
ss
Gat
eway
: 1.
Bus
ines
s st
art
up, s
elf
empl
oym
ent
and
ente
rpri
se
serv
ices
(o
pera
ting
from
In
Cub
e)
2. B
usin
ess
grow
th a
nd
deve
lopm
ent
serv
ices
(o
pera
ting
from
R
enfr
ewsh
ire
Hou
se)
• In
cuba
tion
spac
e •
Wor
ksho
ps
• A
dvic
e an
d gu
idan
ce
• G
rant
s an
d lo
ans
We
stri
ve t
o en
sure
Ren
frew
shir
e pr
ovid
es a
so
urce
of n
ew e
nter
pris
es a
nd jo
bs in
yea
rs t
o co
me.
B
usin
ess
Gro
wth
- W
e w
ill w
ork
to s
uppo
rt
busi
ness
es a
cros
s R
enfr
ewsh
ire
to g
row
and
de
velo
p, t
here
by in
crea
sing
jobs
and
pr
oduc
tivity
. Se
rvic
es in
clud
e •
Adv
ice
and
Gui
danc
e •
Busi
ness
gro
wth
wor
ksho
ps
• G
rant
s an
d Lo
ans
• Bu
sine
ss t
rain
ing
•
Wag
e su
bsid
ies
The
aim
of o
ur B
usin
ess
Gro
wth
act
iviti
es is
to
enab
le a
nd s
uppo
rt lo
cal c
ompa
nies
to
get
the
assi
stan
ce t
hey
need
to
sust
ain
and
grow
the
ir
busi
ness
.
Econ
omy
and
Jobs
Pol
icy
Boar
d.
We
repo
rt a
nnua
lly t
hrou
gh S
LAED
an
d ar
e m
easu
red
agai
nst
all o
ther
Sc
ottis
h Lo
cal A
utho
ritie
s.
We
augm
ent
the
targ
ets
and
supp
ort
thro
ugh
attr
actin
g ER
DF
fund
ing
to t
he
revi
sed
serv
ice.
9. D
eliv
er
Inve
st in
R
enfr
ewsh
ire
(In
vest
in
Com
mun
ities
Pr
ogra
mm
e)
- O
ur
Com
mun
ity
Mar
ch 2
018
We
will
sup
port
com
mun
ities
and
com
mun
ity
orga
nisa
tions
acr
oss
Ren
frew
shir
e to
iden
tify
loca
l opp
ortu
nitie
s fo
r ne
w p
roje
cts
and
deve
lopm
ents
tha
t w
ill s
uppo
rt t
heir
co
mm
uniti
es t
o gr
ow.
We
will
wor
k w
ith lo
cal o
rgan
isat
ions
and
su
ppor
t th
em t
o id
entif
y an
d ap
ply
for
exte
rnal
Econ
omic
D
evel
opm
ent
Man
ager
We
have
set
tar
gets
and
out
puts
to
iden
tify
the
num
bers
and
typ
es o
f or
gani
satio
ns a
nd a
reas
sup
port
ed.
We
iden
tify
and
mon
itor
the
new
se
rvic
es c
reat
ed a
t a
loca
l lev
el.
We
reco
rd a
nd t
rack
all
fund
ing
appl
icat
ions
and
the
ir o
utco
mes
.
Cou
ncil
Plan
C
omm
unity
Pla
n Ec
onom
ic D
evel
opm
ent
Act
ion
Plan
26
Econ
omic
D
evel
opm
ent
team
of 3
sta
ff w
ork
acro
ss
the
Ren
frew
shir
e ar
ea.
We
man
age
the
EU L
EAD
ER
prog
ram
me
for
Ren
frew
shir
e,
East
R
enfr
ewsh
ire
and
Inve
rcly
de.
fund
ing
to s
uppo
rt t
heir
pro
posa
ls.
We
will
als
o su
ppor
t so
cial
eco
nom
y or
gani
satio
ns t
o gr
ow a
nd d
evel
op a
nd w
ill li
nk
them
to
wid
er b
usin
ess
deve
lopm
ent
supp
orts
w
ithin
Ren
frew
shir
e.
Our
LEA
DER
pro
gram
me
will
sup
port
our
de
velo
pmen
t of
rur
al e
cono
mie
s an
d co
mm
uniti
es a
cros
s R
enfr
ewsh
ire,
Eas
t R
enfr
ewsh
ire
and
Inve
rcly
de.
We
supp
ort
new
rur
al d
evel
opm
ents
an
d gr
ant
fund
ing
to e
nabl
e th
ese.
O
utpu
ts a
nd o
utco
mes
are
tra
cked
th
orou
ghly
. Pr
ogre
ss o
n ac
hiev
ing
thes
e w
ill b
e re
port
ed o
n at
reg
ular
inte
rval
s to
the
Ec
onom
y an
d Jo
bs P
olic
y Bo
ard.
10. D
eliv
er
Econ
omic
Fr
amew
ork
2016
- 2
018
The
Ren
frew
shir
e St
rate
gic
Econ
omic
Fr
amew
ork,
pub
lishe
d in
Nov
embe
r 20
16,
cont
ains
10
near
ter
m s
trat
egic
pri
oriti
es,
deve
lope
d in
con
sulta
tion
with
our
par
tner
s th
at w
e be
lieve
will
con
trib
ute
sign
ifica
ntly
to
econ
omic
gro
wth
and
del
iver
y of
a p
ositi
ve
step
cha
nge
acro
ss R
enfr
ewsh
ire.
Hea
d of
R
egen
erat
ion
We
will
mon
itor
the
over
all i
mpa
ct o
n th
e ec
onom
y an
d gr
owth
of
Ren
frew
shir
e th
roug
h th
e ag
reed
jobs
an
d th
e ec
onom
y 10
-yea
r ta
rget
s an
d m
easu
res
from
the
Com
mun
ity P
lan
Sing
le O
utco
me
Agr
eem
ent
incl
udin
g po
pula
tion
grow
th; h
ousi
ng; b
usin
ess
grow
th; t
rans
port
; job
cre
atio
n an
d ed
ucat
ion.
W
e w
ill fo
rmal
ly r
evie
w p
rogr
ess
of
the
Stra
tegi
c Ec
onom
ic F
ram
ewor
k in
Ju
ne 2
017
and
agai
n in
June
201
8.
Cou
ncil
Plan
C
omm
unity
Pla
n C
ity D
eal
Loca
l Dev
elop
men
t Pl
an
11. D
evel
op a
nd
impl
emen
t T
own
Cen
tre
Stra
tegy
and
A
ctio
n Pl
ans
2017
– 2
022
T
he k
ey o
bjec
tives
of t
he C
entr
e St
rate
gies
an
d A
ctio
n Pl
ans
are
to e
nsur
e to
wn
cent
res
cont
inue
to
grow
, tha
t th
ey a
re fi
t fo
r pu
rpos
e an
d ca
n ad
apt
to c
hang
ing
mar
kets
. In
part
icul
ar t
he k
ey o
bjec
tive
for
each
cen
tre
is
as fo
llow
s:
John
ston
e •
Supp
ort
and
enco
urag
e ne
w r
etai
l, co
mm
erci
al a
nd h
ousi
ng o
ppor
tuni
ties
in
the
cent
re;
Hea
d of
Pla
nnin
g an
d H
ousi
ng
The
re w
ill b
e co
ntin
ual m
onito
ring
of
Act
ion
Plan
s.
Stra
tegi
es a
nd A
ctio
n Pl
ans
are
to b
e re
view
ed e
very
2 y
ears
. C
ompl
eted
and
impl
emen
ted
actio
n w
ill b
e re
port
ed t
o th
e Pl
anni
ng a
nd
Prop
erty
Pol
icy
Boar
d al
ong
with
the
up
date
d St
rate
gies
and
Act
ion
Plan
s.
Cou
ncil
Plan
C
omm
unity
Pla
n C
ity D
eal
Loca
l Dev
elop
men
t Pl
an
27
• En
hanc
e tr
affic
man
agem
ent;
• Su
ppor
t re
deve
lopm
ent
of k
ey o
ppor
tuni
ty
site
s;
E
rski
ne
• Su
ppor
t de
velo
pmen
t of
tow
n ce
ntre
op
port
unity
site
s;
• A
ssis
t lo
cal c
omm
unity
gro
ups
deliv
er n
ew
activ
ities
, eve
nts
and
civi
c fa
cilit
ies;
•
Con
side
r ne
w a
ppro
ache
s to
mai
nten
ance
of
gre
ensp
ace;
Ren
frew
•
Supp
ort
reus
e of
opp
ortu
nity
bui
ldin
gs;
• A
ssis
t lo
cal g
roup
s de
liver
new
act
iviti
es a
nd
even
ts;
• A
ssis
t in
enh
anci
ng t
raffi
c m
anag
emen
t;
Linw
ood
• Su
ppor
t an
d en
cour
age
prop
osal
s fo
r ke
y de
velo
pmen
t si
tes
in a
nd a
roun
d th
e C
entr
e;
• A
ssis
t th
e co
mm
unity
to
deliv
er n
ew e
vent
s an
d ac
tiviti
es;
• A
ssis
t w
ith e
nhan
cing
the
con
nect
ions
to
/from
the
cen
tre,
in p
artic
ular
at
key
gate
way
s;
B
raeh
ead
• A
ssis
t in
del
iver
ing
the
mas
terp
lan
to
furt
her
deve
lop
the
tow
n ce
ntre
cha
ract
er;
• Su
ppor
t an
d en
cour
age
bene
fits
from
the
C
ity D
eal p
roje
cts;
•
Supp
ort
the
impl
emen
tatio
n of
pla
ce m
akin
g as
pect
s to
enh
ance
the
ove
rall
char
acte
r an
d ap
pear
ance
of t
he c
entr
e.
28
12. D
eliv
er
Inve
st in
R
enfr
ewsh
ire
(E
mpl
oyab
ility
Pr
ogra
mm
e)
Mar
ch 2
018
We
will
sup
port
aro
und
2,00
0 un
empl
oyed
pe
ople
eac
h ye
ar t
o ga
in n
ew s
kills
and
mov
e cl
oser
to
wor
k.
We
will
sup
port
the
cre
atio
n of
aro
und
200
new
and
add
ition
al jo
bs t
hrou
gh o
ur w
age
subs
idy
trai
nees
hip
and
appr
entic
eshi
p pr
ogra
mm
es.
We
will
pro
vide
a r
ange
of s
peci
al s
uppo
rt
serv
ices
to
thos
e w
ith t
he g
reat
est
barr
iers
to
wor
k. T
his
incl
udes
a r
ange
of h
ealth
, men
tal
heal
th, d
ebt
and
finan
cial
man
agem
ent,
hous
ing
and
child
care
sup
port
s.
We
will
pro
vide
em
ploy
abili
ty o
utre
ach
serv
ices
to
ensu
re t
hat
we
targ
et t
hose
mos
t di
seng
aged
from
the
labo
ur m
arke
t. W
e w
ill d
eliv
er n
atio
nal e
mpl
oyab
ility
pr
ogra
mm
es in
clud
ing
empl
oyab
ility
fund
and
m
oder
n ap
pren
tices
hips
. W
e w
ill a
ssis
t ar
ound
800
peo
ple
each
yea
r in
to w
ork.
Econ
omic
D
evel
opm
ent
Man
ager
We
trac
k an
d re
cord
all
inte
rven
tions
an
d su
ppor
ts t
o ou
r cl
ient
s.
We
set
high
tar
gets
for
outc
omes
and
pr
ogre
ssio
ns fo
r cl
ient
s an
d th
ese
are
reco
rded
thr
ough
our
ESF
pr
ogra
mm
es.
Prog
ress
on
achi
evin
g th
ese
will
be
repo
rted
on
at r
egul
ar in
terv
als
to t
he
Econ
omy
and
Jobs
Pol
icy
Boar
d.
We
repo
rt a
nnua
lly t
hrou
gh S
LAED
an
d ar
e m
easu
red
agai
nst
all o
ther
Sc
ottis
h Lo
cal A
utho
ritie
s.
Cou
ncil
Plan
C
omm
unity
Pla
n Ec
onom
ic D
evel
opm
ent
Act
ion
Plan
29
Key
Prio
rity
4 –
We
prot
ect o
ur h
erita
ge a
nd d
eliv
er p
hysi
cal r
egen
erat
ion
in o
ur to
wn
cent
res a
nd w
ithin
par
ticul
ar
rege
nera
tion
area
s W
hat
are
we
doin
g?
Whe
n w
ill w
e do
it b
y?
Wha
t di
ffere
nce
will
we
mak
e?
Who
is le
adin
g th
is?
How
will
we
know
it’s
bee
n su
cces
sful
? Li
nked
pla
ns a
nd
stra
tegi
es
13. I
mpl
emen
t ap
prov
ed P
aisl
ey
Tow
n C
entr
e A
ctio
n Pl
an
2016
-202
6 T
he p
lan
will
del
iver
cha
nge
with
in t
he
iden
tifie
d ke
y ac
tivity
are
as.
It ou
tline
s a
clea
r vi
sion
for
the
futu
re o
f the
T
own
Cen
tre
and
will
pro
vide
the
ess
entia
l fr
amew
ork
for
furt
her
activ
ity a
nd in
vest
men
t. T
he v
isio
n is
def
ined
by
a se
ries
of o
bjec
tives
an
d an
Act
ion
Plan
whi
ch s
ets
out
stra
tegi
c ac
tivity
are
as t
o de
liver
tra
nsfo
rmat
iona
l ch
ange
. T
he a
ctiv
ity a
reas
are
: •
Gilm
our
Stre
et G
atew
ay
• Pa
isle
y W
est
End
• H
igh
Stre
et &
Uni
vers
ity C
ampu
s •
Abb
ey &
Riv
er P
reci
nct
• Im
prov
ing
Con
nect
ions
Reg
ener
atio
n M
anag
er (
in
part
ners
hip
with
ke
y in
tern
al a
nd
exte
rnal
st
akeh
olde
rs)
The
act
ion
plan
has
a n
umbe
r of
st
rate
gic
obje
ctiv
es, w
ith id
entif
ied
shor
t, m
ediu
m a
nd lo
ng t
erm
act
ions
. D
eliv
ery
of t
hese
act
ions
will
de
mon
stra
te t
he s
ucce
ss o
f the
act
ion
plan
. Pr
ogre
ss w
ill b
e re
port
ed o
n a
regu
lar
basi
s to
the
Eco
nom
y an
d Jo
bs P
olic
y Bo
ard.
Cou
ncil
Plan
C
omm
unity
Pla
n LD
P St
rate
gic
Econ
omic
Fr
amew
ork
Pais
ley
Her
itage
Ass
et
Stra
tegy
C
ity D
eal
14. D
eliv
er
Pais
ley
TH
/ C
AR
S 2
proj
ect
2016
- 2
021
Ove
r th
e co
urse
of t
he fi
ve y
ear
proj
ect,
the
mai
n de
liver
able
s w
ill b
e •
Rep
air
and
refu
rbis
hmen
t of
a n
umbe
r of
pr
iori
ty b
uild
ings
and
sho
p fr
onts
with
in
the
Pais
ley
Tow
n C
entr
e C
onse
rvat
ion
Are
a, in
par
tner
ship
with
ow
ners
. •
Impr
ovin
g ar
eas
of p
ublic
rea
lm in
clud
ing
the
wes
t en
d of
Hig
h St
reet
and
the
are
a ar
ound
Shu
ttle
Str
eet
and
Geo
rge
Plac
e.
• D
eliv
ery
of t
he H
erita
ge, E
duca
tion,
T
rain
ing
and
Even
ts a
ctiv
ity p
lan
with
a
Reg
ener
atio
n M
anag
er
Num
ber
of b
uild
ing
impr
ovem
ents
, pu
blic
rea
lm im
prov
emen
ts a
nd
activ
ities
del
iver
ed.
Prog
ress
will
be
repo
rted
on
a re
gula
r ba
sis
to t
he E
cono
my
and
Jobs
Pol
icy
Boar
d.
Prog
ress
is a
lso
repo
rted
to
the
Pais
ley
Reg
ener
atio
n Pr
ogra
mm
e Bo
ard.
Cou
ncil
Plan
C
omm
unity
Pla
n Lo
cal D
evel
opm
ent
Plan
St
rate
gic
Econ
omic
Fr
amew
ork
Pais
ley
Her
itage
Ass
et
Stra
tegy
Pa
isle
y T
own
Cen
tre
Act
ion
Plan
201
6 -
2026
30
rang
e of
act
ions
to
incr
ease
invo
lvem
ent
and
rais
e pe
ople
’s a
war
enes
s of
Pai
sley
’s
heri
tage
and
cul
ture
.
Thi
s pr
ojec
t w
ill h
elp
deliv
er t
he d
esir
ed
outc
omes
of t
he P
aisl
ey T
own
Cen
tre
Her
itage
A
sset
Str
ateg
y &
Act
ion
Plan
and
will
sup
port
th
e U
K C
ity o
f Cul
ture
202
1 bi
d.
15. D
evel
op a
nd
deliv
er a
ran
ge
of h
erita
ge le
d re
gene
ratio
n pr
ojec
ts a
cros
s R
enfr
ewsh
ire
Ong
oing
W
e id
entif
y pr
ojec
ts fr
om a
ppro
ved
stra
tegi
es
and
actio
n pl
ans,
dev
elop
the
pro
ject
, sec
ure
fund
ing
and
wor
k w
ith k
ey s
take
hold
ers
to
deliv
er t
hese
pro
ject
s.
The
se p
roje
cts
will
hel
p re
gene
rate
the
ec
onom
y an
d th
e en
viro
nmen
t of
R
enfr
ewsh
ire.
Ex
ampl
es o
f cur
rent
her
itage
led
rege
nera
tion
proj
ects
bei
ng d
eliv
ered
are
Rus
sell
Inst
itute
Sk
ills
and
Empl
oyab
ility
Hub
and
the
Pai
sley
C
entr
al L
ibra
ry r
eloc
atio
n pr
ojec
t
Reg
ener
atio
n M
anag
er
All
proj
ects
are
sub
ject
to
proj
ect
man
agem
ent
fram
ewor
k an
d ex
tern
al
fund
ers
repo
rtin
g an
d m
onito
ring
re
quir
emen
ts.
Reg
ular
upd
ates
to
appr
opri
ate
boar
ds
as r
equi
red.
Cou
ncil
Plan
C
omm
unity
Pla
n Lo
cal D
evel
opm
ent
Plan
St
rate
gic
Econ
omic
Fr
amew
ork
City
Dea
l Pa
isle
y H
erita
ge A
sset
St
rate
gy.
Pais
ley
Tow
n C
entr
e A
ctio
n Pl
an 2
016
- 20
26
16. I
mpl
emen
t an
d R
evie
w
Pais
ley
Tow
n C
entr
e H
erita
ge
Ass
et S
trat
egy
2021
W
e w
ill d
evel
op p
roje
cts
and
secu
re fu
ndin
g fo
r th
e de
liver
y of
the
str
ateg
y an
d as
soci
ated
pr
ojec
ts, i
nclu
ding
the
dev
elop
men
t of
bus
ines
s ca
ses
for
capi
tal w
orks
. T
he P
aisl
ey T
own
Cen
tre
Her
itage
Ass
et
Stra
tegy
will
hel
p us
tak
e fo
rwar
d a
bid
for
UK
C
ity o
f Cul
ture
202
1 an
d it
will
sup
port
cu
ltura
l and
tou
rism
act
ivity
in P
aisl
ey a
nd
acro
ss R
enfr
ewsh
ire.
Reg
ener
atio
n M
anag
er
We
will
mon
itor
the
impa
ct o
f the
pr
ojec
ts w
hich
com
e ou
t of
the
st
rate
gy t
o ev
alua
te t
he s
ucce
ss o
f the
pr
ojec
ts.
Prog
ress
will
be
repo
rted
on
a re
gula
r ba
sis
to t
he E
cono
my
and
Jobs
Pol
icy
Boar
d.
Cou
ncil
Plan
C
omm
unity
Pla
n Lo
cal D
evel
opm
ent
Plan
St
rate
gic
Econ
omic
Fr
amew
ork
Pais
ley
Tow
n C
entr
e A
ctio
n Pl
an 2
016
– 20
26
Pais
ley
TH
/ CA
RS2
pr
ojec
t
17. P
rogr
ess
Hou
sing
re
gene
ratio
n pr
ogra
mm
es
2017
/18
– 20
21/2
2 W
e w
ill p
rovi
de a
bet
ter
mix
of t
he r
ight
typ
e an
d te
nure
of h
ousi
ng, i
n th
e ri
ght
loca
tions
, to
supp
ort
mix
ed c
omm
uniti
es a
nd m
eet
iden
tifie
d ne
eds.
Plan
ning
and
H
ousi
ng M
anag
er
• Jo
hnst
one
Cas
tle
– ar
ound
100
new
Cou
ncil
hom
es c
ompl
eted
to
repl
ace
dem
olis
hed
obso
lete
hig
h de
nsity
flat
s.
• P
aisl
ey W
est
End
– fo
llow
ing
cons
ulta
tion,
Mas
terp
lan
appr
oved
to
reg
ener
ate
Wel
l Str
eet
area
of
Cou
ncil
Plan
C
omm
unity
Pla
n Lo
cal H
ousi
ng S
trat
egy
Stra
tegi
c H
ousi
ng
Inve
stm
ent
Plan
Lo
cal D
evel
opm
ent
Plan
31
Pa
isle
y W
est
End.
•
Ferg
uslie
Par
k –
follo
win
g co
nsul
tatio
n w
ith t
enan
ts a
nd
resi
dent
s, r
egen
erat
ion
plan
s de
velo
ped
and
impl
emen
ted
incl
udin
g re
gion
al s
port
s fa
cilit
y an
d pa
ckag
e of
hou
sing
inve
stm
ent
for
the
Tan
nahi
ll ar
ea.
18. I
mpl
emen
t re
vise
d H
ousi
ng
Ass
et
Man
agem
ent
Stra
tegy
TBC
– t
imes
cale
w
ill b
e in
form
ed b
y St
ock
Ass
et
Man
agem
ent
Syst
ems
(SA
MS)
ou
tput
s.
A r
evis
ed s
trat
egy
will
set
out
pro
posa
ls t
o de
al w
ith a
beya
nces
and
exe
mpt
ions
whi
ch
have
ari
sen
from
the
Sco
ttis
h H
ousi
ng Q
ualit
y St
anda
rd (
SHQ
S) a
nd p
rogr
amm
es t
o m
aint
ain
deliv
ery
of t
he s
tand
ard
in c
omin
g ye
ars.
T
he s
trat
egy
will
als
o ad
dres
s th
e de
liver
y of
ne
w E
nerg
y in
itiat
ives
and
the
impa
ct o
f pr
opos
ed r
egen
erat
ion
stra
tegi
es a
nd p
oten
tial
stoc
k re
-pro
visi
onin
g on
the
ass
et b
ase.
Hea
d of
Pla
nnin
g an
d H
ousi
ng
Thr
ough
the
res
ults
of o
ur o
ngoi
ng
stoc
k co
nditi
on s
urve
ys
Cou
ncil
Plan
C
omm
unity
Pla
n Lo
cal H
ousi
ng S
trat
egy
Stra
tegi
c H
ousi
ng
Inve
stm
ent
Plan
19. I
mpl
emen
t th
e Pr
ivat
e Se
ctor
Hou
sing
G
rant
(PS
HG
) fo
r 20
17/1
8
Mar
ch 2
018
The
Pri
vate
Sec
tor
Hou
sing
Gra
nt (
PSH
G)
was
pr
esen
ted
to B
oard
in M
arch
201
7. T
he P
SHG
su
ppor
ts o
wne
r pa
rtic
ipat
ion
on a
ran
ge o
f pr
ogra
mm
es in
clud
ing
gran
ts fo
r ex
tern
al
impr
ovem
ents
in c
omm
on b
lock
s, d
isab
led
adap
tatio
ns a
nd lo
nger
ter
m p
roje
cts
such
as
the
Orc
hard
Str
eet
tene
men
t re
habi
litat
ion
proj
ect.
Hea
d of
Pla
nnin
g an
d H
ousi
ng
C
ounc
il Pl
an
Com
mun
ity P
lan
Loca
l Hou
sing
Str
ateg
y
Key
Prio
rity
5 –
With
our
cus
tom
ers a
nd o
ur w
orkf
orce
at t
he h
eart
of o
ur se
rvic
e pl
anni
ng, w
e lo
ok fo
r way
s to
cont
inuo
usly
im
prov
e ou
r ser
vice
s acr
oss D
evel
opm
ent a
nd H
ousi
ng
Wha
t ar
e w
e do
ing?
W
hen
will
we
do it
by?
W
hat
diffe
renc
e w
ill w
e m
ake?
W
ho is
lead
ing
this
? H
ow w
ill w
e kn
ow it
’s b
een
succ
essf
ul?
Link
ed p
lans
and
st
rate
gies
20
. We
will
en
sure
del
iver
y of
an
effe
ctiv
e R
efug
ee
Mar
ch 2
018
Ref
ugee
s w
ill a
cces
s se
ttle
d ac
com
mod
atio
n fr
om a
ran
ge o
f hou
sing
pro
vide
rs a
cros
s R
enfr
ewsh
ire
and
will
be
prov
ided
with
ta
ilore
d em
ploy
abili
ty s
uppo
rt a
nd a
dvic
e.
Hom
eles
s &
H
ousi
ng S
uppo
rt
Serv
ices
Man
ager
Fam
ilies
con
tinue
to
be p
rovi
ded
with
se
ttle
d ac
com
mod
atio
n w
hich
mee
ts
thei
r ne
eds.
32
rese
ttle
men
t pr
ogra
mm
e.
21. A
long
with
ou
r ke
y pa
rtne
rs, w
e w
ill m
onito
r an
d re
view
the
im
pact
of t
he
rang
e of
se
rvic
es w
e pr
ovid
e to
ho
mel
ess
peop
le, a
nd
thos
e th
reat
ened
with
ho
mel
essn
ess.
Mar
ch 2
018
We
will
hel
p pr
even
t ho
mel
essn
ess
and
ensu
re
thos
e w
ho a
re h
omel
ess
are
give
n su
itabl
e te
mpo
rary
acc
omm
odat
ion.
We
will
als
o pr
ovid
e ho
usin
g op
tions
adv
ice
and
supp
ort
whe
n m
ovin
g to
set
tled
acco
mm
odat
ion.
We
will
als
o pr
ovid
e su
ppor
t to
hel
p en
sure
our
se
rvic
e us
ers
rem
ain
in s
ettle
d ac
com
mod
atio
n.
Hom
eles
s &
H
ousi
ng S
uppo
rt
Serv
ices
Man
ager
We
use
a su
ite o
f per
form
ance
in
dica
tors
whi
ch a
re r
epor
ted
annu
ally
to
the
Ren
frew
shir
e H
omel
essn
ess
Part
ners
hip,
incl
udin
g th
e nu
mbe
r an
d pr
opor
tion
of h
omel
ess
appl
ican
ts w
ho
rem
ain
in t
heir
ten
ancy
for
over
12
mon
ths.
Cou
ncil
Plan
C
omm
unity
Pla
n,
Loca
l Hou
sing
Str
ateg
y
22. S
ubm
it A
nnua
l Ret
urn
on t
he C
hart
er
to S
cott
ish
Hou
sing
re
gula
tor
(SH
R)
and
repo
rt b
ack
to s
take
hold
ers
May
201
7 &
O
ctob
er 2
017
Tra
cks
qual
ity o
f ser
vice
pro
vide
d to
ten
ants
an
d pr
ovid
es b
ench
mar
king
and
ten
ant
scru
tiny
of s
ervi
ces
prov
ided
.
Plan
ning
and
H
ousi
ng M
anag
er
May
– W
e w
ill s
ubm
it ou
r C
hart
er
Perf
orm
ance
to
the
SHR
O
ctob
er -
follo
win
g co
nsul
tatio
n,
prov
ide
repo
rt t
o st
akeh
olde
rs
Cou
ncil
Plan
C
omm
unity
Pla
n Lo
cal H
ousi
ng S
trat
egy
23. M
anag
e H
ousi
ng W
aitin
g Li
st
Ong
oing
C
usto
mer
s m
ake
info
rmed
cho
ices
reg
ardi
ng
hous
ing
optio
ns a
vaila
ble
with
in R
enfr
ewsh
ire.
H
ousi
ng W
aitin
g lis
t ac
cura
tely
rep
rese
nts
the
dem
and
for
coun
cil h
ousi
ng.
Hou
sing
Ser
vice
s M
anag
er
Hou
sing
Wai
ting
list
accu
rate
ly
repr
esen
ts t
he n
eeds
and
pre
fere
nces
of
tho
se w
ho c
hoos
e to
join
.
Loca
l Hou
sing
Str
ateg
y
24. A
lloca
tion
of
coun
cil h
ouse
s an
d no
min
ate
appl
ican
ts t
o R
egis
tere
d So
cial
Lan
dlor
ds
Ong
oing
M
eet
hous
ing
need
s.
Hou
sing
Ser
vice
s M
anag
er
Min
imis
e vo
id r
ent
loss
thr
ough
em
pty
hom
es.
Loca
l Hou
sing
Str
ateg
y
25. E
stat
e M
anag
emen
t Se
rvic
es
Ong
oing
Im
prov
e liv
ing
cond
ition
s w
ithin
est
ates
and
co
mm
uniti
es fo
r re
side
nts
of R
enfr
ewsh
ire.
R
educ
e ne
ighb
our
disp
utes
/ant
i-soc
ial
Hou
sing
Ser
vice
s M
anag
er
Impr
oved
out
look
on
esta
tes/
for
com
mun
ities
.
Loca
l Hou
sing
Str
ateg
y C
omm
unity
Saf
ety
Part
ners
hip
33
beha
viou
r et
c.
Rep
orts
of n
eigh
bour
dis
pute
s an
d as
b ar
e re
solv
ed.
26. M
axim
isin
g re
ntal
inco
me
– re
duci
ng t
he
amou
nt o
f ar
rear
s to
cu
rren
t an
d fo
rmer
ten
ants
an
d fo
rmer
te
nanc
ies
Ong
oing
En
sure
ser
vice
s pr
ovid
ed t
o te
nant
s co
ntin
ue
Hou
sing
Ser
vice
s M
anag
er
Ren
t ar
rear
s (c
urre
nt a
nd fo
rmer
) fig
ure
will
red
uce.
T
ackl
ing
Pove
rty
Stra
tegy
27. P
rodu
ce
Plan
ning
Pe
rfor
man
ce
Fram
ewor
k (P
PF)
for
2016
/17
July
201
7 T
he P
lann
ing
Perf
orm
ance
Fra
mew
ork
is
prod
uced
ann
ually
and
the
fram
ewor
k gi
ves
a ba
lanc
ed m
easu
rem
ent
of t
he o
vera
ll qu
ality
of
the
plan
ning
ser
vice
and
will
be
used
to
driv
e a
cultu
re o
f con
tinuo
us im
prov
emen
t.
Stra
tegy
and
Pla
ce
Man
ager
W
e w
ill r
ecei
ve s
core
card
from
the
Sc
ottis
h G
over
nmen
t co
mm
entin
g on
th
e Pl
anni
ng P
erfo
rman
ce F
ram
ewor
k in
late
201
7, w
hich
pro
vide
s fe
edba
ck
base
d on
the
evi
denc
e pr
ovid
ed w
ithin
th
e PP
F.
Cou
ncil
Plan
28. D
evel
op
impr
ovem
ents
to
the
del
iver
y of
reg
ulat
ory
serv
ices
(w
ithin
D
evel
opm
ent
Stan
dard
s)
Ong
oing
T
his
will
enh
ance
cus
tom
er e
xper
ienc
e an
d de
liver
pro
cess
effi
cien
cies
. D
evel
opm
ent
Stan
dard
s M
anag
er
Thr
ough
the
del
iver
y of
our
ann
ual a
nd
quar
terl
y co
ntin
uous
impr
ovem
ent
plan
. T
hrou
gh IC
T a
nd s
oftw
are
impr
ovem
ents
we
will
del
iver
ef
ficie
ncy
bene
fits
W
e w
ill r
e-ev
alua
te b
usin
ess
proc
esse
s in
the
ligh
t of
the
Sco
ttis
h G
over
nmen
t re
view
of t
he S
cott
ish
Plan
ning
Sys
tem
. C
ontin
uous
ly m
onito
r pe
rfor
man
ce
and
we
prov
ide
mon
thly
, qua
rter
ly a
nd
annu
al r
etur
ns t
o th
e SG
.
Cou
ncil
Plan
C
omm
unity
Pla
n
29.D
evel
opm
ent
and
Hou
sing
Se
rvic
es w
ill
pilo
t a
new
ap
proa
ch t
o EQ
IAs
in t
he
Mar
ch 2
018
EQIA
s w
ill b
e co
mpl
eted
for
the
two
pilo
ts,
adop
ting
best
pra
ctic
e. L
esso
ns le
arne
d an
d th
e te
mpl
ate
prod
uced
will
the
n be
sha
red
with
co
lleag
ues
acro
ss t
he s
ervi
ce t
o ra
ise
awar
enes
s an
d en
cour
age
best
pra
ctic
e an
d un
ders
tand
ing
of E
QIA
s.
Serv
ice
Plan
ning
an
d D
evel
opm
ent
Man
ager
(D
evel
opm
ent
and
Hou
sing
)
C
ounc
il Pl
an
Com
mun
ity P
lan
Equa
lity
Out
com
es a
nd
Mai
nstr
eam
ing
Equa
lity
Lo
cal H
ousi
ng S
trat
egy
Loca
l Dev
elop
men
t Pl
an
34
com
ing
year
, en
suri
ng t
hat
the
proc
ess
of
carr
ying
out
an
EQIA
is
valu
able
and
in
trin
sic
to
proj
ect
and
polic
y de
velo
pmen
t. T
wo
pilo
ts h
ave
been
iden
tifie
d -
Ferg
uslie
R
egen
erat
ion
prop
osal
s an
d th
e pr
ojec
t to
re
loca
te P
aisl
ey
Libr
ary.
Pais
ley
Libr
ary
& M
useu
m w
ill b
e a
larg
e re
deve
lopm
ent
in P
aisl
ey a
nd a
fford
s us
the
op
port
unity
to
mak
e a
real
impr
ovem
ent
in t
he
serv
ices
offe
red
for
man
y eq
ualit
y gr
oups
in
Ren
frew
shir
e
Pais
ley
Her
itage
Ass
et
Stra
tegy
.
30. I
mpl
emen
t D
evel
opm
ent
and
Hou
sing
Se
rvic
es’
Wor
kfor
ce P
lan
Mar
ch 2
019
We
will
dev
elop
a m
ix o
f cap
abili
ty a
nd
expe
rien
ce t
hrou
ghou
t th
e w
orkf
orce
and
id
entif
y bu
sine
ss c
ritic
al c
apab
ilitie
s ga
ps a
nd
wor
k to
war
ds im
prov
ing
the
skill
mix
with
in
thes
e ar
eas.
W
e w
ill a
lso
esta
blis
h su
cces
sion
pla
ns fo
r ke
y se
ctio
ns o
f Dev
elop
men
t an
d H
ousi
ng S
ervi
ces
for
exam
ple,
the
rec
ruitm
ent,
rete
ntio
n an
d de
velo
pmen
t of
Hou
sing
Offi
cers
. T
he p
lan
will
als
o he
lp im
prov
e op
port
uniti
es
for
deve
lopm
ent
and
mov
emen
t of
em
ploy
ees
acro
ss s
ervi
ce a
reas
whe
re a
ppro
pria
te. I
t w
ill
impr
ove
wha
t w
e kn
ow a
bout
the
wor
kfor
ce
and
alig
n th
e w
orkf
orce
pro
file
and
deve
lop
the
requ
ired
ski
lls in
the
ser
vice
to
impr
ove
resi
lienc
e to
cha
ngin
g pr
iori
ties,
dem
ands
or
budg
etar
y pr
essu
res.
SMT
R
evie
w q
uart
erly
at
Seni
or
Man
agem
ent
Tea
m (
SMT
) m
eetin
gs.
The
SM
T fo
r D
evel
opm
ent
and
Hou
sing
Ser
vice
s w
ill d
ecid
e ho
w t
o pr
ogre
ss w
ith a
ppro
pria
te r
evie
w a
nd
mon
itori
ng.
Cou
ncil
Plan
31. D
evel
op a
nd
Mar
ch 2
018
We
will
ens
ure
staf
f acr
oss
all s
ervi
ce a
reas
Se
rvic
e Pl
anni
ng
An
actio
n pl
an p
rodu
ced
and
revi
ewed
C
ounc
il Pl
an
35
impl
emen
t a
prog
ram
me
of
self
asse
ssm
ent
with
in D
evel
opm
ent
and
Hou
sing
Ser
vice
s ha
ve a
n op
port
unity
to
be in
volv
ed in
a s
elf-
asse
ssm
ent
exer
cise
. Thi
s w
ork
will
dri
ve
serv
ice
impr
ovem
ents
and
iden
tify
bett
er w
ays
of w
orki
ng t
o be
nefit
bot
h st
aff a
nd s
ervi
ce
user
s.
and
Dev
elop
men
t M
anag
er
(Dev
elop
men
t an
d H
ousi
ng)
quar
terl
y a
SMT
mee
tings
32. U
nder
take
a
revi
ew o
f the
C
usto
mer
En
gage
men
t St
rate
gy
Mar
ch 2
018
We
will
wid
en o
ut e
ngag
emen
t w
ith o
ur
diffe
rent
cus
tom
er a
nd c
lient
gro
ups
to
incr
ease
opp
ortu
nitie
s fo
r cu
stom
ers
to b
e in
volv
ed in
mon
itori
ng p
erfo
rman
ce a
nd
help
ing
shap
e se
rvic
e de
liver
y.
We
will
hav
e a
part
icul
ar fo
cus
on in
crea
sing
in
volv
emen
t fr
om t
hose
gro
ups
who
hav
e be
en
trad
ition
ally
har
d to
rea
ch.
Plan
ning
and
H
ousi
ng M
anag
er
The
rev
ised
Cus
tom
er E
ngag
emen
t St
rate
gy w
ill c
onta
in a
num
ber
of
actio
ns a
nd t
he p
rogr
ess
in a
chie
ving
th
ese
will
be
repo
rted
ann
ually
to
the
Hou
sing
and
Com
mun
ity S
afet
y Po
licy
Boar
d.
Cou
ncil
Plan
36
9. P
ERFO
RM
AN
CE
SCO
REC
AR
D
Dev
elop
men
t and
Hou
sing
Ser
vice
s
Serv
ice
Impr
ovem
ent P
lan
2017
-202
0 S
core
card
PI
Sta
tus
Ale
rt
W
arni
ng
O
K
U
nkno
wn
D
ata
Onl
y
Prio
rity
1: W
e cr
eate
gre
at p
lace
s fo
r pe
ople
to li
ve, w
ork
and
inve
st in
Co
de
Perf
orm
ance
Indi
cato
r Fr
eque
ncy
of
mon
itorin
g D
ate
last
upd
ated
Cu
rren
t Val
ue
Curr
ent T
arge
t O
n ta
rget
20
17/1
8 20
18/1
9 20
19/2
0
Targ
et
Targ
et
Targ
et
HPC
MT1
3a
% of
Cou
ncil
hous
ing
stoc
k w
hich
mee
ts
the
Scot
tish
Hou
sing
Qua
lity
Stan
dard
Ye
ars
2016
/17
85
.87%
10
0%
10
0%
100%
10
0%
HPS
IP01
Af
ford
able
hou
sing
com
plet
ions
Y
ears
20
16/1
7 16
7 20
0
200
200
200
SOA1
0.10
a Ra
te o
f new
hou
se b
uild
ing
(new
priv
ate
hous
ing
supp
ly th
roug
h ne
w b
uild
and
co
nver
sion
) Y
ears
20
16/1
7 64
3 50
0
500
500
500
SOA1
3DH
.08
Redu
ctio
n on
the
leve
l of v
acan
t and
de
relic
t lan
d. (H
ecta
res)
Y
ears
20
15/1
6 87
4 90
0
TBC
TBC
TBC
37
Prio
rity
3: W
e he
lp to
driv
e ec
onom
ic r
egen
erat
ion
in R
enfr
ewsh
ire, s
uppo
rtin
g lo
cal b
usin
esse
s to
gro
w a
nd lo
cal p
eopl
e to
mov
e in
to e
mpl
oym
ent
Code
Pe
rfor
man
ce In
dica
tor
Freq
uenc
y of
m
onito
ring
Dat
e la
st u
pdat
ed
Curr
ent V
alue
Cu
rren
t Tar
get
On
targ
et
2017
/18
2018
/19
2019
/20
Targ
et
Targ
et
Targ
et
DH
.CP.
EC01
Re
duct
ion
in th
e nu
mbe
r of u
nem
ploy
ed
peop
le 5
0+
6 m
onth
ly
2016
/17
670
(Ann
ual)
354
TB
C TB
C TB
C
DH
S.EM
P.01
N
umbe
r of u
nem
ploy
ed p
eopl
e be
ing
supp
orte
d th
roug
h Re
nfre
wsh
ire C
ounc
il Em
ploy
abili
ty P
rogr
amm
e (IN
VEST
) Q
uart
ers
201
6/17
14
62 (A
nnua
l) D
ata
only
Dat
a on
ly
Dat
a on
ly
Dat
a on
ly
DH
S.EM
P.02
N
umbe
r of u
nem
ploy
ed p
eopl
e su
ppor
ted
into
wor
k th
roug
h Re
nfre
wsh
ire C
ounc
il
Empl
oyab
ility
Pro
gram
me
(INVE
ST)
6 m
onth
ly
2016
/17
613
(Ann
ual)
Dat
a on
ly
D
ata
only
D
ata
only
D
ata
only
DH
S.EM
P.03
Num
ber o
f peo
ple
supp
orte
d, s
usta
ined
in
wor
k at
6 M
onth
s th
roug
h Re
nfre
wsh
ire
Coun
cil E
mpl
oyab
ility
Pro
gram
me
(INVE
ST)
6 m
onth
ly
2016
/17
287
(Ann
ual)
Dat
a on
ly
D
ata
only
D
ata
only
D
ata
only
DH
S.EM
P.07
Num
ber o
f new
com
pani
es s
uppo
rted
to
grow
thei
r bus
ines
s (th
roug
h de
velo
pmen
t and
trai
ning
gra
nts
and
busi
ness
loan
s)
Yea
rs
2016
/17
72 (A
nnua
l) D
ata
only
Dat
a on
ly
Dat
a on
ly
Dat
a on
ly
DH
S.EM
P.08
N
umbe
r of n
ew b
usin
ess
star
t ups
in
Renf
rew
shire
with
Bus
ines
s Ga
tew
ay
supp
ort
Mon
ths
2016
/17
326
(Ann
ual)
Dat
a on
ly
D
ata
only
D
ata
only
D
ata
only
SOA1
3DH
.04
Redu
ctio
n in
the
num
ber o
f une
mpl
oyed
yo
ung
peop
le (1
8-24
yea
r old
s)
Year
s 20
15/1
6 56
5 (A
nnua
l) D
ata
only
Dat
a on
ly
Dat
a on
ly
Dat
a on
ly
38
Prio
rity
4: W
e pr
otec
t our
her
itage
and
del
iver
phy
sica
l reg
ener
atio
n in
our
tow
n ce
ntre
s an
d w
ithin
par
ticul
ar r
egen
erat
ion
area
s Co
de
Perf
orm
ance
Indi
cato
r Fr
eque
ncy
of
mon
itorin
g D
ate
last
up
date
d Cu
rren
t Val
ue Cu
rren
t Ta
rget
O
n ta
rget
20
17/1
8 20
18/1
9 20
19/2
0
Targ
et
Targ
et
Targ
et
DH
.CP.
RR01
N
umbe
r of p
rope
rtie
s on
Bui
ldin
gs a
t Ri
sk R
egis
ter
6 M
onth
ly
2016
/17
45
Dat
a on
ly
D
ata
only
D
ata
only
D
ata
only
SOA1
6DH
.13
Redu
ctio
n in
the
num
ber o
f vac
ant
reta
il un
its in
Pai
sley
Tow
n Ce
ntre
Ye
ars
2015
/16
73
Dat
a on
ly
D
ata
only
D
ata
only
D
ata
only
Prio
rity
5: W
ith o
ur c
usto
mer
s an
d ou
r w
orkf
orce
at t
he h
eart
of o
ur s
ervi
ce p
lann
ing,
we
look
for
way
s to
con
tinuo
usly
impr
ove
our
serv
ices
ac
ross
Dev
elop
men
t and
Hou
sing
Co
de
Perf
orm
ance
Indi
cato
r Fr
eque
ncy
of
mon
itorin
g D
ate
last
up
date
d Cu
rren
t Val
ue Cu
rren
t Ta
rget
O
n ta
rget
20
17/1
8 20
18/1
9 20
19/2
0
Targ
et
Targ
et
Targ
et
DH
S.CO
MP.
FRO
NT%
Tota
l Per
cent
age
of fr
ontli
ne (s
tage
1)
com
plai
nts
resp
onde
d to
with
in
targ
et b
y D
HS
Mon
ths
201
6/17
91
% (A
nnua
l) 9
5%
95
% 95
% 95
%
DH
S.CO
MP.
INV%
To
tal P
erce
ntag
e of
inve
stig
atio
n (s
tage
2) c
ompl
aint
s re
spon
ded
to
with
in ta
rget
by
DH
S M
onth
s 2
016/
17
86%
(Ann
ual)
95%
95%
95%
95%
HPC
HAR
TER1
2 Av
erag
e le
ngth
of t
ime
take
n to
co
mpl
ete
non
emer
genc
y re
pairs
(d
ays)
M
onth
s 20
16/1
7 7.
34 (Q
2)
15
15
15
15
HPC
HAR
TER1
3 %
of re
activ
e re
pairs
car
ried
out i
n th
e la
st y
ear c
ompl
eted
righ
t firs
t tim
e Ye
ars
2015
/16
90.8
% 91
%
92%
TBC
TBC
HPC
HAR
TER3
0 Re
nt c
olle
cted
as
perc
enta
ge o
f tot
al
rent
due
in th
e re
port
ing
year
. Q
uart
ers
2016
/17
98.3
5% (Q
2)
95%
95
% TB
C TB
C
HPC
HAR
TER3
1 Gr
oss
rent
arr
ears
(all
tena
nts)
as
at
31 M
arch
eac
h ye
ar a
s a
perc
enta
ge
of re
nt d
ue fo
r the
repo
rtin
g ye
ar.
Year
s 20
16/1
7 5.
43%
8%
9%
TB
C TB
C
39
Code
Pe
rfor
man
ce In
dica
tor
Freq
uenc
y of
m
onito
ring
Dat
e la
st
upda
ted
Curr
ent V
alue
Curr
ent
Targ
et
On
targ
et
2017
/18
2018
/19
2019
/20
Targ
et
Targ
et
Targ
et
HPC
HAR
TER3
4 %
of re
nt lo
ss d
ue to
voi
ds
Qua
rter
s 20
16/1
7 1.
7% (Q
2)
2.5%
1.75
% TB
C TB
C
HPC
HAR
TER3
5 Av
erag
e le
ngth
of t
ime
take
n to
re-l
et
prop
ertie
s in
the
last
yea
r Q
uart
ers
2016
/17
35 (Q
2)
45
36
TB
C TB
C
HPC
MT0
5 Av
erag
e tim
e fr
om h
ouse
hold
pr
esen
ting
them
selv
es a
s ho
mel
ess
to
com
plet
ion
of d
uty
(num
ber o
f wee
ks)
Qua
rter
s 20
16/1
7 22
.25
(Ann
ual)
21
23
23
23
HPC
MT0
7 %
Ove
rall
Repa
irs C
ompl
eted
With
in
Targ
et
Mon
ths
2017
/18
93%
(Ann
ual)
95%
95%
95%
95%
PT.D
S.PP
F.CM
T01
Aver
age
Tim
e fo
r pro
cess
ing
Plan
ning
Ap
plic
atio
ns (H
ouse
hold
er)
Qua
rter
s 20
16/1
7 7.
6 (A
nnua
l) D
ata
only
Dat
a on
ly
Dat
a on
ly
Dat
a on
ly
PT.D
S.PP
F.CM
T.0
6 Ap
plic
atio
n Ap
prov
al R
ate
Qua
rter
s 20
16/1
7 97
.7%
(Ann
ual)
Dat
a on
ly
D
ata
only
D
ata
only
D
ata
only
PT.D
S.PP
F.CM
T.0
7 Pe
rcen
tage
of a
pplic
atio
ns d
ealt
with
un
der d
eleg
ated
aut
horit
y Q
uart
ers
201
6/17
94
.2%
(Q3)
D
ata
only
Dat
a on
ly
Dat
a on
ly
Dat
a on
ly
1
APP
END
IX 1
Dev
elop
men
t an
d H
ousi
ng
Ser
vice
s
Ser
vice
Im
pro
vem
ent
Pla
n 2
01
6 -
19
A
ctio
n P
lan
– O
utt
urn
Rep
ort
C
oun
cil P
lan
Pri
orit
y 1
: D
rivi
ng
Ph
ysic
al a
nd
Eco
nom
ic R
egen
erat
ion
Sta
tus
Act
ion
Title
D
ue D
ate
Prog
ress
on
actio
ns
1.
1 D
eliv
er G
lasg
ow C
ity
Reg
ion
City
Dea
l pro
gram
me
D
ecem
ber
2016
Gla
sgow
City
Reg
ion
City
Dea
l aim
s to
del
iver
an
uplif
t of
ove
r £2
bill
ion
addi
tiona
l eco
nom
ic a
ctiv
ity
and
29,0
00 n
ew job
s ov
er t
he n
ext
20 y
ears
. Th
e th
ree
Ren
frew
shire
City
Dea
l pro
ject
s ar
e th
e £9
1 m
illio
n Cly
de
Wat
erfr
ont
& R
enfr
ew R
iver
side
(CW
RR)
Proj
ect,
the
£39
mill
ion
Gla
sgow
Air
port
Inv
estm
ent
Are
a (G
AIA
) Pr
ojec
t an
d th
e £1
44 m
illio
n Air
port
Acc
ess
Proj
ect
(AAP)
. M
ain
action
s in
clud
e:
• O
ptio
ns a
ppra
isal
and
dev
elop
men
t w
ork
has
been
ong
oing
in c
onju
nctio
n w
ith
exte
rnal
con
sultan
ts a
nd
publ
ic e
ngag
emen
t
• Th
e O
utlin
e Bus
ines
s Cas
e's
(OBC)
for
all t
hree
of Ren
frew
shir
e's
City
Dea
l pro
ject
s ha
ve b
een
appr
oved
. Th
e pl
ans
wer
e en
dors
ed b
y Ren
frew
shir
e Cou
ncil
in N
ovem
ber
2016
bef
ore
bein
g ap
prov
ed b
y th
e G
lasg
ow C
ity
Reg
ion
Cab
inet
at
a m
eetin
g in
the
City
Cha
mbe
rs o
n 12
Dec
embe
r 20
16.
Thes
e pr
ovid
e de
tails
of th
e O
utco
mes
of th
e de
velo
pmen
t an
d op
tions
app
rais
al w
ork
unde
rtak
en t
o da
te
• Fo
llow
ing
its
esta
blis
hmen
t in
Aug
ust
2016
, th
e Ste
erin
g G
roup
(in
volv
ing
Ren
frew
shir
e Cou
ncil,
Sco
ttis
h En
terp
rise
, th
e ai
rpor
t, G
lasg
ow C
ity
Cou
ncil
and
Gla
sgow
and
Ren
frew
shir
e Cha
mbe
rs)
cont
inue
s to
mee
t on
a m
onth
ly b
asis
. A s
ucce
ssfu
l OEC
D fac
ilita
ted
wor
ksho
p w
as h
eld
in F
ebru
ary
2017
and
the
rol
e an
d re
mit o
f th
e SG
is b
eing
dev
elop
ed in
con
junc
tion
with
part
ners
.
• Fu
rthe
r pu
blic
eng
agem
ent
took
pla
ce in
Dec
embe
r 20
16 t
o pr
esen
t pr
ojec
t pr
ogre
ss a
nd a
llow
fee
dbac
k on
em
ergi
ng p
refe
rred
opt
ions
•
Sta
tuto
ry c
onsu
ltat
ion
for
the
plan
ning
app
licat
ions
for
GAIA
& C
WRR
hav
e be
en c
ompl
eted
and
pla
nnin
g ap
plic
atio
ns w
ill b
e su
bmitt
ed for
GAIA
& C
WRR in
sum
mer
201
7.
2
• Com
men
ce P
rocu
rem
ent
Proc
ess
for
GAIA
& C
WRR
in A
utum
n 20
17-
A w
ell a
tten
ded
Mar
ket
Enga
gem
ent
even
t an
d Ti
er 1
sup
plie
r on
e to
one
mee
tings
too
k pl
ace
in J
anua
ry 2
017
to h
elp
info
rm t
he c
ontr
act
stra
tegi
es.
Dra
ft c
ontr
act
stra
tegi
es a
re b
eing
dev
elop
ed.
Due
to
the
tech
nica
l com
plex
itie
s an
d co
nstr
aint
s in
volv
ed,
the
Air
port
Acc
ess
Proj
ect
(AAP)
has
a
sign
ifica
ntly
long
er d
evel
opm
ent
proc
ess,
with
the
sche
me
expe
cted
to
be c
ompl
eted
and
ope
ration
al b
y 20
25.
The
pref
erre
d m
ode
optio
n fo
llow
ing
a ro
bust
opt
ions
app
rais
al is
Tra
in T
ram
and
thi
s w
as a
ppro
ved
by
cabi
net
in O
BC.
Wor
k is
con
tinu
ing
to id
entify
a p
refe
rred
rou
te in
to t
he a
irpo
rt a
nd t
o de
velo
p th
e FB
C.
As
part
of City
Dea
l, Ren
frew
shir
e al
so h
as t
wo
Labo
ur M
arke
t Pr
ogra
mm
es;
Yout
h G
atew
ay a
nd W
orki
ng
Mat
ters
. Yo
uth
Gat
eway
is o
n tr
ack
to e
xcee
d al
l tar
gets
(in
clud
ing
num
ber
of c
lient
s su
ppor
ted
and
num
ber
supp
orte
d in
to p
erm
anen
t em
ploy
men
t).
Wor
king
Mat
ters
in m
argi
nally
bel
ow t
arge
t at
thi
s st
age
of t
he
prog
ram
me
but
miti
gatio
n m
easu
res
are
in p
lace
to
addr
ess
this
.
2.1
Del
iver
the
Inv
est
in
Ren
frew
shir
e (I
nves
t in
Bus
ines
s pr
ogra
mm
e)
Mar
ch 2
017
The
Inve
st in
Ren
frew
shir
e Pr
ogra
mm
es a
nd S
ervi
ces
prov
ide
a cl
ear
and
join
ed u
p ap
proa
ch t
o su
ppor
t th
e gr
owth
of th
e lo
cal e
cono
my
and
to t
ackl
e un
empl
oym
ent
rate
s.
•
Ove
r 90
0 lo
cal c
ompa
nies
are
sig
ned
up a
s pa
rtne
rs o
f th
e In
vest
in R
enfr
ewsh
ire
prog
ram
me,
pr
ovid
ing
thei
r tim
e an
d ex
pert
ise
to u
nem
ploy
ed p
eopl
e lo
okin
g fo
r w
ork;
• W
e ar
e co
ntri
buting
to
the
‘Liv
ing
Wag
e’ c
ampa
ign
by r
aisi
ng a
war
enes
s am
ongs
t em
ploy
ers
to
enco
urag
e th
em t
o si
gn u
p to
Liv
ing
Wag
e
•
The
seco
nd I
nCub
e pr
ogra
mm
e fo
r lo
cal s
tart
up
and
earl
y st
age
busi
ness
es w
as c
arri
ed o
ut in
Jun
e 20
16.
The
flags
hip
InC
ube
Bus
ines
s In
cuba
tor
cont
inue
s to
sup
port
ear
ly s
tage
cre
ativ
e bu
sine
sses
in
the
area
and
con
trib
utes
sig
nific
antly
both
to
the
plan
s fo
r Pa
isle
y To
wn
Cen
tre
and
the
Pais
ley
2021
bi
d. A
fur
ther
inta
ke o
ccur
red
in J
anua
ry 2
017.
• Ren
frew
shir
e Cou
ncil
has
brou
ght
the
‘Bus
ines
s G
atew
ay’ c
ontr
act
in h
ouse
fro
m 1
st O
ctob
er 2
016
and
now
del
iver
a joi
ned
up a
nd s
eam
less
ser
vice
to
busi
ness
es.
•
We
deliv
ered
a w
ide
rang
e of
eve
nts
to c
ontr
ibut
e to
Glo
bal E
ntre
pren
eur
Wee
k du
ring
Nov
embe
r 20
16.
•
A r
ecen
t re
stru
ctur
e of
the
ser
vice
has
str
engt
hene
d bo
th t
he B
usin
ess
Sta
rt U
p an
d Bus
ines
s G
row
th
serv
ices
by
inte
grat
ing
all s
uppo
rts
to b
usin
ess.
The
ser
vice
has
now
spl
it in
to t
wo
dist
inct
sec
tions
. Th
e fir
st is
Bus
ines
s Sta
rt-U
p an
d En
terp
rise
whi
ch w
ill o
pera
te fro
m I
nCub
e. T
he s
econ
d is
Bus
ines
s G
row
th a
nd D
evel
opm
ent
whi
ch w
ill o
pera
te fro
m a
larg
er t
eam
in R
enfr
ewsh
ire
Hou
se.
3
• Th
e In
Cub
e sh
op w
as f
ully
ope
ratio
nal f
rom
Jun
e 20
16 a
nd is
now
wel
l est
ablis
hed.
It
prov
ides
a
bout
ique
sho
p w
ith
the
oppo
rtun
ity
for
test
-tra
ding
for
cre
ativ
e bu
sine
sses
and
is a
lso
a re
tail
acad
emy;
offer
ing
unem
ploy
ed p
eopl
e th
e op
port
unity
for
wor
k ex
peri
ence
and
qua
lific
atio
ns for
w
ork
in r
etai
l.
O
NG
OIN
G –
We
will
con
tinue
to
deliv
er a
wid
e ra
nge
of s
uppo
rt t
o lo
cal b
usin
ess
thro
ugh
Inve
st in
Ren
frew
shir
e gr
ants
and
loan
s.
The
Inve
st in
Ren
frew
shir
e ec
onom
ic d
evel
opm
ent
prog
ram
mes
are
sub
ject
to
regu
lar
and
ongo
ing
repo
rts
to
the
Econ
omy
& J
obs
Polic
y Boa
rd.
2.2
Del
iver
the
Inv
est
in
Ren
frew
shir
e (I
nves
t in
Com
mun
itie
s pr
ogra
mm
e)
Mar
ch 2
017
• Pr
ogra
mm
e is
now
ope
n fo
r ap
plic
atio
ns for
the
new
LEA
DER
pro
gram
me;
Ren
frew
shir
e Cou
ncil
is
lead
ing
the
deliv
ery
of t
he L
EAD
ER 2
014-
2020
pro
gram
me
for
the
rura
l are
as w
ithi
n Ren
frew
shir
e,
East
Ren
frew
shir
e an
d In
verc
lyde
, ac
ting
on
beha
lf of
the
Loc
al A
ctio
n G
roup
(LA
G).
The
fir
st
appr
oval
s fo
r th
e LE
AD
ER p
rogr
amm
e w
ere
in O
ctob
er/
Nov
embe
r 21
06.
•
We
are
deliv
erin
g ou
r ne
w a
ppro
ach
for
Com
mun
ity
Econ
omic
Dev
elop
men
t w
ith
a te
am o
f th
ree
staf
f w
orki
ng a
cros
s Ren
frew
shir
e’s
com
mun
itie
s to
pro
mot
e ex
tern
al fun
ding
opp
ortu
nities
and
dev
elop
ne
w lo
cal s
ervi
ces.
• O
NG
OIN
G –
Con
tinu
atio
n of
Soc
ial E
cono
my
gran
t pr
ogra
mm
e an
d a
new
Thi
rd S
ecto
r tr
aine
e pr
ogra
mm
e is
abo
ut t
o be
pro
cure
d.
Th
e In
vest
in R
enfr
ewsh
ire
econ
omic
dev
elop
men
t pr
ogra
mm
es a
re s
ubje
ct t
o re
gula
r an
d on
goin
g re
port
s to
th
e Ec
onom
y &
Job
s Po
licy
Boa
rd.
2.
3 Cre
atio
n of
a lo
nger
ter
m
visi
on for
Pai
sley
Tow
n Cen
tre
Earl
y 20
17
Pais
ley
Tow
n Cen
tre
10 y
ear
Act
ion
Plan
has
now
bee
n ap
prov
ed fol
low
ing
a se
ries
of w
orks
hops
hel
d in
Spr
ing
2016
and
it s
ets
out
a nu
mbe
r of
sho
rt,
med
ium
and
long
er p
rior
ities
for
5 d
iffer
ent
Act
ivity
Are
as
view
ed a
s cr
ucia
l to
the
futu
re s
ucce
ss o
f th
e to
wn
cent
re.
3.
1 Im
plem
ent
curr
ent
Loca
l D
evel
opm
ent
Plan
(LD
P)
2014
- 2
019
The
Plan
ning
and
Pro
pert
y Po
licy
Boa
rd a
ppro
ved
the
Ren
frew
shir
e Lo
cal D
evel
opm
ent
Plan
in A
ugus
t 20
14.
The
Ren
frew
shir
e Lo
cal D
evel
opm
ent
Plan
Act
ion
Prog
ram
me
sets
out
an
ambi
tious
fra
mew
ork
to a
ssis
t in
the
su
cces
sful
impl
emen
tatio
n an
d de
liver
y of
the
obj
ectiv
es,
stra
tegy
and
pro
posa
ls s
et o
ut w
ithi
n th
e Lo
cal
Dev
elop
men
t Pl
an.
51
Act
ions
wer
e se
t ou
t in
the
Act
ion
Prog
ram
me.
To
date
43
out
of t
he 5
1 Act
ions
hav
e be
en p
rogr
esse
d or
ar
e co
mpl
ete.
4
Of pa
rtic
ular
sig
nific
ance
, ov
er t
he la
st few
mon
ths
ther
e ha
s be
en g
reat
pro
gres
s on
a r
ange
of ac
tion
s to
br
ing
forw
ard
the
Hou
sing
Act
ion
Prog
ram
me
Site
s th
at a
re id
entifie
d in
the
Act
ion
Prog
ram
me.
The
se a
re
prim
arily
pre
viou
sly
used
sites
whi
ch a
re w
ithi
n ou
r ex
isting
pla
ces
and
com
mun
itie
s, h
owev
er r
equi
re s
ome
assi
stan
ce t
o en
cour
age
impl
emen
tatio
n an
d de
liver
y of
hou
sing
on
the
site
s.
With
exce
llent
coo
rdin
atio
n in
the
pre
para
tion
Ren
frew
shir
e Lo
cal H
ousi
ng S
trat
egy,
the
Str
ateg
ic H
ousi
ng
Inve
stm
ent
Prog
ram
me
and
the
Ren
frew
shir
e Lo
cal D
evel
opm
ent
Plan
alo
ng w
ith
good
par
tner
ship
wor
king
bo
th in
tern
ally
and
ext
erna
lly w
ith
RSLs
and
the
pri
vate
sec
tor,
11
site
s ou
t of
the
35
site
s id
entifie
d in
the
Act
ion
Prog
ram
me
have
eithe
r pr
ogre
ssed
on
site
or
deve
lopm
ent
is c
ompl
ete.
For
the
oth
er r
emai
n si
tes,
th
ey a
re e
ithe
r in
clud
ed w
ithi
n a
stra
tegy
to
be t
aken
for
war
d ov
er t
he n
ext
few
yea
rs o
r th
ere
is o
n-go
ing
disc
ussi
ons
rega
rdin
g di
spos
al a
nd d
evel
opm
ent
on t
he s
ites
.
M
any
of t
he s
ites
iden
tifie
d as
Hou
sing
Act
ion
Prog
ram
me
Sites
hav
e be
en v
acan
t an
d de
relic
t fo
r a
num
ber
of y
ears
. Th
is p
rogr
ess
has
not
only
see
n ne
w h
ouse
s an
d in
fras
truc
ture
bei
ng s
ucce
ssfu
lly im
plem
ente
d bu
t by
foc
usin
g on
exi
stin
g bu
ilt u
p ar
eas,
thi
s ha
s m
eant
a r
educ
tion
in v
acan
t an
d de
relic
t la
nd a
nd m
ore
impo
rtan
tly
it h
as m
eant
a r
ange
and
cho
ice
of n
ew r
esid
entia
l hom
es w
ithi
n ex
isting
com
mun
itie
s.
3.2
Dev
elop
and
ado
pt n
ew
Loca
l Dev
elop
men
t Pl
an 2
(L
DP)
20
18 -
201
9
Wor
k on
the
pre
para
tion
of th
e ne
w R
enfr
ewsh
ire
Loca
l Dev
elop
men
t Pl
an is
pro
gres
sing
wel
l.
Follo
win
g ex
tens
ive
cons
ulta
tion
and
enga
gem
ent,
the
Ren
frew
shir
e lo
cal D
evel
opm
ent
Plan
Mai
n Is
sues
Rep
ort
was
pre
sent
ed t
o th
e Pl
anni
ng &
Pro
pert
y Po
licy
Boa
rd o
n th
e 24
Jan
uary
201
7. Th
e st
atut
ory
peri
od
for
cons
ulta
tion
and
eng
agem
ent
was
the
n ca
rrie
d ou
t fo
r a
furt
her
16 w
eeks
thr
ough
a v
arie
ty o
f fo
rum
s,
even
ts a
nd c
onsu
ltat
ion
met
hods
. Th
e co
nsul
tation
per
iod
ende
d on
the
30
May
201
7.
All
of t
he fee
dbac
k re
ceiv
ed for
the
Mai
n Is
sues
Rep
ort
cons
ulta
tion
will
be
sum
mar
ised
and
pre
sent
ed t
o th
e Pl
anni
ng &
Pro
pert
y Po
licy
Boa
rd in
Sum
mer
201
7.
The
follo
win
g tim
etab
le in
dica
tes
the
futu
re s
tage
s in
the
pre
para
tion
of t
he n
ext
Ren
frew
shir
e Lo
cal
Dev
elop
men
t:
•
Aut
umn/
Win
ter
2017
– P
repa
re a
nd p
ublis
h th
e Pr
opos
ed R
enfr
ewsh
ire
Loca
l Dev
elop
men
t Pl
an
taki
ng in
to a
ccou
nt c
omm
ents
rec
eive
d on
the
Mai
n Is
sues
Rep
ort.
Con
sult o
n th
e Pr
opos
ed
Ren
frew
shir
e Lo
cal D
evel
opm
ent
Plan
ove
r a
12 w
eek
peri
od.
•
Spr
ing
2018
– S
ubm
it t
he P
ropo
sed
Ren
frew
shir
e Lo
cal D
evel
opm
ent
Plan
to
the
Sco
ttis
h M
inis
ters
. (S
tart
of Ex
amin
atio
n pr
oces
s).
•
Win
ter
2018
– R
epor
t on
the
Exa
min
atio
n of
the
Ren
frew
shir
e Lo
cal D
evel
opm
ent
Plan
. Th
e Cou
ncil
to
cons
ider
Rep
orte
r’s
findi
ngs
and
reco
mm
enda
tion
s.
5
•
Janu
ary
2019
– A
dopt
ion
of n
ew R
enfr
ewsh
ire
Loca
l Dev
elop
men
t Pl
an.
3.3
Dev
elop
and
ado
pt T
own
Cen
tre
Str
ateg
y an
d Act
ion
Plan
s 20
17
Follo
win
g ex
tens
ive
cons
ulta
tion
and
enga
gem
ent
of t
he d
raft
Ren
frew
shir
e Cen
tre
Str
ateg
ies
and
Act
ion
Plan
s in
201
6, t
he fin
alis
ed s
trat
egie
s an
d ac
tion
pla
ns for
Ren
frew
shir
e’s
Cen
tres
wer
e pr
esen
ted
to a
nd
appr
oved
by
the
Plan
ning
and
Pro
pert
y Po
licy
Boa
rd o
n th
e fo
llow
ing
date
s :
•
John
ston
e To
wn
Cen
tre
Str
ateg
y -
in 8
Nov
embe
r 20
16,
• Er
skin
e an
d Ren
frew
Cen
tre
Str
ateg
ies
- in
24
Janu
ary
2017
•
Linw
ood
and
Bra
ehea
d Cen
tre
Str
ateg
ies
– 14
Mar
ch 2
017.
Ren
frew
shir
e’s
Cen
tre
Str
ateg
ies
and
Act
ion
Plan
s w
ill b
e up
date
d ev
ery
two
year
s to
allo
w for
reg
ular
rev
iew
an
d m
onitor
ing
of t
heir
per
form
ance
and
del
iver
y.
3.
4 D
eliv
er P
aisl
ey T
HI/
CARS
proj
ect
Ju
ne 2
016
The
Pais
ley
THI/
CARS p
roje
ct w
as c
ompl
eted
in J
une
2016
. By
then
it h
ad d
eliv
ered
• B
uil
din
g R
epai
rs –
Pai
sley
Art
s Cen
tre,
41C
ause
ysid
e Str
eet,
43
Cau
seys
ide
Str
eet
and
44
Cau
seys
ide
Str
eet
wer
e al
l com
plet
e.
• S
ho
p F
ron
t R
esto
rati
on
– 9
sho
p fr
onts
res
tora
tions
wer
e co
mpl
eted
. •
Bri
ng
ing
his
tori
c fl
oor
spac
e b
ack
into
use
– T
he r
esto
ratio
n of
4-6
For
bes
Plac
e in
to 8
one
be
droo
m fla
ts w
as c
ompl
eted
in M
arch
201
6.
Ther
e w
as a
lso
a ra
nge
of c
ompl
imen
tary
initia
tive
s –
incl
udin
g de
liver
y of
the
Act
ivity
and
Trai
ning
Pla
n an
d a
prog
ram
me
of a
ctiv
ities
has
bee
n de
liver
ed in
par
tner
ship
with
Art
s &
Mus
eum
s, U
WS a
nd W
est
Col
lege
Sco
tlan
d.
A C
eleb
ratio
n Ev
ent
to m
ark
the
end
of t
he T
HI/
CAR
S w
as h
eld
in F
ebru
ary
2016
.
3.
5 D
eliv
er P
aisl
ey T
H/
CARS 2
pr
ojec
t
2016
- 2
021
We
have
now
had
our
fun
ding
app
licat
ions
app
rove
d by
the
Her
itag
e Lo
tter
y Fu
nd (
£1,8
82m
) an
d H
isto
ric
Envi
ronm
ent
Sco
tlan
d (£
998k
). W
ith
fund
ing
from
Ren
frew
shir
e Cou
ncil
(£1.
214m
) an
d ow
ners
(£4
00k)
the
ov
eral
l val
ue o
f th
is p
roje
ct is
£4.
5m.
The
team
of 4
staf
f pl
us P
roje
ct M
anag
er t
o de
liver
the
pro
ject
are
now
in p
lace
and
the
pro
ject
was
for
mal
ly
laun
ched
in F
ebru
ary
2017
. an
d ov
er t
he c
ours
e of
the
fiv
e ye
ar p
roje
ct,
the
mai
n de
liver
able
s w
ill b
e;
•
Rep
air
and
refu
rbis
hmen
t a
num
ber
of p
rior
ity
build
ings
withi
n th
e Pa
isle
y To
wn
Cen
tre
Con
serv
atio
n Are
a, in
par
tner
ship
with
owne
rs.
•
6
• Im
prov
ing
area
s of
pub
lic r
ealm
incl
udin
g th
e w
est
end
of H
igh
Str
eet
and
the
area
aro
und
Bro
wns
La
ne. •
• W
e ha
ve d
evel
oped
an
activ
ity
plan
with
a ra
nge
of a
ctio
ns t
o he
lp r
aise
peo
ple’
s aw
aren
ess
of
Pais
ley’
s he
rita
ge,
cultur
e an
d an
und
erst
andi
ng o
f th
e im
port
ance
of m
aint
aini
ng t
he b
uilt h
eritag
e.
•
This
pro
ject
will
hel
p de
liver
the
des
ired
out
com
es o
f th
e Pa
isle
y To
wn
Cen
tre
Ass
et S
trat
egy
& A
ctio
n Pl
an
and
will
wor
k w
ith
the
UK C
ity
of C
ultu
re 2
021
part
ners
hip
in a
chie
ving
the
aim
s of
the
bid
.
3.6
Impl
emen
t Ren
frew
shir
e O
utdo
or A
cces
s Str
ateg
y –
“O
utdo
ors
For
You”
20
16 -
202
6
The
Ren
frew
shir
e O
utdo
or A
cces
s Str
ateg
y an
d as
soci
ated
Act
ion
Plan
was
app
rove
d by
the
Pla
nnin
g an
d Pr
oper
ty P
olic
y Boa
rd o
n 23
rd A
ugus
t 20
16.
Wor
k is
ong
oing
with
a ra
nge
of p
artn
ers
to s
tart
to
deliv
er a
nd
impl
emen
t th
e ac
tions
set
out
in t
he A
cces
s Str
ateg
y.
4.
1 D
eliv
er L
ocal
Hou
sing
Str
ateg
y (L
HS)
2016
- 2
021
Follo
win
g co
nsul
tatio
n w
ith
stak
ehol
ders
and
par
tner
s, R
enfr
ewsh
ire’
s ne
w L
ocal
Hou
sing
Str
ateg
y (L
HS)
for
the
five
year
per
iod
2016
to
2021
was
app
rove
d by
the
Hou
sing
and
Com
mun
ity
Saf
ety
Polic
y Boa
rd in
Ja
nuar
y 20
17.
Th
e LH
S w
ill s
it w
ithi
n th
e fr
amew
ork
of t
he C
omm
unity
Plan
ning
Par
tner
ship
as
wel
l as
othe
r ke
y st
rate
gies
, su
ch a
s ‘C
lyde
plan
’ - S
trat
egic
Dev
elop
men
t Pl
an,
the
Loca
l Dev
elop
men
t Pl
an a
nd t
he s
trat
egic
prior
ities
of
Ren
frew
shir
e’s
Hea
lth
and
Soc
ial C
are
Part
ners
hip.
Th
e LH
S in
clud
es 7
key
out
com
es s
et w
ithin
the
con
text
of th
e Com
mun
ity
Plan
. I
t fo
cuse
s on
incr
easi
ng t
he
supp
ly o
f ho
usin
g, t
arge
ting
hou
sing
inve
stm
ent
to im
prov
e ne
ighb
ourh
oods
and
tow
n ce
ntre
s, m
inim
isin
g fu
el p
over
ty,
prev
enting
hom
eles
snes
s an
d en
ablin
g pe
ople
to
live
inde
pend
ently
in t
heir
ow
n ho
mes
.
Th
e fin
alis
ed L
HS s
ets
out
the
stra
tegi
c vi
sion
for
hou
sing
and
hou
sing
rel
ated
ser
vice
s in
Ren
frew
shir
e an
d se
eks
to p
rovi
de a
cle
ar d
irec
tion
for
stra
tegi
c ho
usin
g in
vest
men
t.
The
LHS a
lso
sets
out
the
hou
sing
sup
ply
targ
ets
for
both
affor
dabl
e an
d m
arke
t ho
usin
g. Th
e ta
rget
s ar
e th
e lo
cal a
utho
rities
’ vie
w o
f th
e le
vel o
f ho
usin
g to
be
deliv
ered
ove
r th
e pe
riod
of th
e st
rate
gy a
nd a
re in
form
ed
by a
Hou
sing
Nee
d an
d D
eman
d st
udy.
Cur
rent
hou
sing
sup
ply
targ
ets
are
200
affo
rdab
le h
omes
per
yea
r an
d 50
0 m
arke
t ho
mes
per
yea
r. T
he S
trat
egic
Hou
sing
Inv
estm
ent
Plan
(SH
IP)
– se
e ac
tion
4.2
bel
ow,
sets
ou
t th
e pr
ogra
mm
e fo
r in
vest
men
t in
affor
dabl
e ho
usin
g.
The
LHS is
rev
iew
ed a
nnua
lly w
ith
prog
ress
aga
inst
act
ions
not
ed a
nd a
ny k
ey p
olic
y ch
ange
s hi
ghlig
hted
.
This
rev
iew
is r
epor
ted
to H
ACS B
oard
.
4.
2 D
eliv
er n
ew S
trat
egic
H
ousi
ng I
nves
tmen
t Pl
an
2016
Th
e D
raft
Str
ateg
ic H
ousi
ng I
nves
tmen
t Pl
an (
SH
IP)
2017
/18
to 2
021/
22 w
as a
ppro
val f
or c
onsu
ltat
ion
by t
he
Hou
sing
and
Com
mun
ity
Saf
ety
Polic
y Boa
rd in
Aug
ust
2016
.
7
(SH
IP)
The
Str
ateg
ic H
ousi
ng I
nves
tmen
t Pl
an (
SH
IP)
2017
/18
to 2
021/
22 w
as a
ppro
ved
by t
he H
ousi
ng a
nd
Com
mun
ity
Saf
ety
Polic
y Boa
rd in
Nov
embe
r 20
16.
Th
e SH
IP w
as a
ppro
ved
follo
win
g a
peri
od o
f pu
blic
con
sultat
ion
with
the
final
Boa
rd a
ppro
ved
SH
IP
subm
itte
d to
the
Sco
ttis
h G
over
nmen
t in
Nov
embe
r 20
16.
The
SH
IP 2
017/
18 t
o 20
21/2
2 se
ts o
ut a
pro
gram
me
whi
ch s
how
s ho
w g
rant
fun
ding
will
be
utili
sed
over
the
ne
xt fiv
e ye
ars
and
how
the
sup
ply
targ
et for
affor
dabl
e ho
usin
g w
ill b
e m
et.
Follo
win
g su
bmis
sion
of th
e SH
IP t
o th
e Sco
ttis
h G
over
nmen
t, a
Str
ateg
ic L
ocal
Pro
gram
me
(SLP
) fo
r Ren
frew
shir
e w
as a
gree
d. T
his
agre
emen
t fo
rms
the
basi
s of
indi
vidu
al a
gree
men
ts b
etw
een
the
Sco
ttis
h G
over
nmen
t, t
he C
ounc
il an
d Reg
iste
red
Soc
ial L
andl
ords
on
gran
t fo
r sp
ecifi
c pr
ojec
ts.
Com
plet
ions
201
6/17
- 1
08 (
Thus
hcra
igs
x 70
and
Abb
ey P
lace
x 3
8)
4.
3 Pr
ogre
ss h
ousi
ng
rege
nera
tion
prog
ram
mes
20
17
Joh
nst
on
e C
astl
e -
The
John
ston
e Cas
tle
rege
nera
tion
proj
ect
cont
inue
s to
pro
gres
s on
tar
get.
D
emol
ition
be
gan
in J
anua
ry 2
016
and
by t
he e
nd o
f M
arch
a t
otal
of 66
hou
ses
had
been
dem
olis
hed
with
over
100
ho
useh
olds
bei
ng r
ehou
sed
as p
art
of t
his
initia
tive
. In
Apr
il 20
16 a
new
bui
ld lo
cal c
onsu
ltat
ion
even
t w
as h
eld
and
feed
back
fro
m t
enan
ts w
as v
ery
posi
tive
. A
furt
her
cons
ulta
tion
even
t w
as h
eld
with
loca
l res
iden
ts in
Feb
ruar
y 20
17 a
head
of th
e pl
anni
ng a
nd b
uild
ing
war
rant
sub
mis
sion
s.
The
tend
er p
roce
ss is
und
erw
ay w
ithi
n te
nder
s ex
pect
ed t
o be
issu
ed in
Jun
e to
ena
ble
the
first
pha
se o
f ne
w
build
to
star
t on
site
late
201
7/ e
arly
201
8.
Pai
sley
Wes
t En
d –
We
are
wor
king
with
San
ctua
ry (
Sco
tlan
d) H
ousi
ng A
ssoc
iation
our
RSL
part
ner
to
deve
lop
a dr
aft
Mas
terp
lan
for
the
rege
nera
tion
of Pa
isle
y W
est
End.
The
dra
ft P
aisl
ey W
est
End
Reg
ener
atio
n M
aste
rpla
n w
as a
ppro
ved
at t
he C
ounc
il m
eeting
on
Thur
sday
20
Apr
il, 2
017.
It
aim
s to
inte
grat
e th
e W
est
End
furt
her
in t
he r
egen
erat
ion
of P
aisl
ey T
own
Cen
tre
and
impr
ove
it a
s a
plac
e to
live
and
ope
rate
a b
usin
ess.
The
mas
terp
lan
sets
out
pro
posa
ls for
aro
und
150
new
hom
es t
o pr
ovid
e a
mix
of pr
ivat
e an
d so
cial
hou
sing
. N
ew c
omm
erci
al u
nits
are
als
o be
ing
cons
ider
ed in
the
pro
posa
ls,
subj
ect
to d
eman
d.
Con
sultat
ion
will
be
carr
ied
out
duri
ng J
une
2017
, w
hich
wou
ld s
ee e
xten
sive
eng
agem
ent
with
affe
cted
te
nant
s, r
esid
ents
, bu
sine
sses
, la
ndow
ners
and
any
oth
er in
tere
sted
par
ties.
All
tena
nts
and
prop
erty
ow
ners
w
ill b
e co
ntac
ted
dire
ctly
and
offer
ed a
n in
divi
dual
fac
e-to
-fac
e m
eeting
to
disc
uss
thei
r th
ough
ts o
n th
e pr
opos
als
as w
ell a
s be
ing
invi
ted
to d
rop-
in c
onsu
ltat
ion
even
ts a
t lo
cal c
omm
unity
venu
es.
8
Bis
ho
pto
n -
With
final
ised
layo
uts
now
in p
lace
, de
sign
wor
k is
con
tinu
ing
in t
erm
s of
the
inte
rcon
nect
ion
of
our
site
s an
d th
e w
ider
dev
elop
men
t in
ter
ms
of u
tiliti
es,
acce
ss is
sues
and
pro
gram
min
g. Res
olut
ion
of
thes
e m
atte
rs is
exp
ecte
d w
ithi
n th
e ne
xt t
wo
mon
ths
enab
ling
plan
ning
and
bui
ldin
g w
arra
nt s
ubm
issi
ons
sum
mer
201
7. C
onst
ruct
ion
on s
ite
is e
xpec
ted
to c
omm
ence
ear
ly 2
018.
Fe
rgu
slie
Par
k –
cons
ulta
tion
was
hel
d w
ith
loca
l res
iden
ts o
ver
sum
mer
/ au
tum
n 20
16 w
hich
incl
uded
br
oad
supp
ort
for
the
deve
lopm
ent
of t
he R
egio
nal S
port
s Fa
cilit
y, a
nd s
uppo
rt for
tar
gete
d ho
usin
g in
vest
men
t in
the
are
a an
d de
mol
itio
n of
low
dem
and
hous
ing
stoc
k w
ithi
n th
e ar
ea.
The
Lead
ersh
ip B
oard
in
Febr
uary
201
7 ag
reed
to
furt
her
cons
ulta
tion
with
affe
cted
ten
ants
and
res
iden
ts o
n th
e re
gene
ratio
n pr
opos
als
whi
ch in
clud
e th
e de
mol
ition
of 20
4 pr
oper
ties
, an
d a
prop
osed
inve
stm
ent
in a
roun
d 40
new
bui
ld
hom
es m
ainl
y fo
r so
cial
ren
t an
d an
enh
ance
d pr
ogra
mm
e of
inve
stm
ent
in 4
8 ho
mes
in t
he a
rea.
D
etai
led
prop
osal
s, t
he b
usin
ess
case
and
an
impl
emen
tatio
n pl
an in
con
sultat
ion
with
the
Chi
ef E
xecu
tive
of
Ren
frew
shir
e Le
isur
e, p
oten
tial
par
tner
s an
d fu
ndin
g ag
enci
es is
now
bei
ng p
rogr
esse
d.
Cou
nci
l Pla
n P
rior
ity
2:
Bu
ildin
g o
n o
ur
Cu
ltu
re a
nd
Her
itag
e
Sta
tus
Act
ion
Title
D
ue D
ate
Prog
ress
on
actio
ns
5.1
We
will
dev
elop
a
succ
essf
ul b
id for
Pai
sley
to
be
UK C
ity
of C
ultu
re 2
021
2017
The
Sta
ge 1
bid
was
sub
mitte
d to
the
Gov
ernm
ent
befo
re t
he d
eadl
ine
of 2
8th
Apr
il 20
17.
The
mon
th o
f M
ay
will
see
the
Dep
artm
ent
of C
ultu
re,
Med
ia a
nd S
port
s co
nduc
t a
clar
ifica
tion
pro
cess
with
a de
cisi
on o
n sh
ortlis
ted
plac
es b
y th
e en
d of
Jun
e.
A fin
al b
id w
ill b
e re
quir
ed b
y th
e en
d of
Sep
tem
ber
2017
. A w
ork
prog
ram
me
will
be
prep
ared
in M
ay t
o de
velo
p ce
rtai
n ar
eas
of t
he b
id a
nd t
o ad
vanc
e en
gage
men
t,
part
ners
hips
and
fun
ding
.
9
5.2
Impl
emen
t th
e Pa
isle
y To
wn
Cen
tre
Her
itag
e Ass
et
Str
ateg
y 20
21
In J
anua
ry 2
014
the
Econ
omy
and
Jobs
Pol
icy
Boa
rd a
ppro
ved
The
Pais
ley
Tow
n Cen
tre
Her
itag
e Ass
et
Str
ateg
y. Th
e st
rate
gy c
onta
ins
a nu
mbe
r of
am
bitio
us p
lans
withi
n it.
In
Jun
e 20
16 w
e co
mpl
eted
cur
rent
Pai
sley
TH
I/ C
AR
S p
rogr
amm
e (s
ee a
ctio
n po
int
3.4
abov
e)
The
up t
o £5
m,
refu
rbis
hmen
t of
the
icon
ic R
usse
ll In
stitut
e w
ill b
e oc
cupi
ed in
sum
mer
201
7.
Follo
win
g re
ject
ion
of t
he fir
st s
tage
1 b
id t
o th
e H
erita
ge L
otte
ry F
und
for
the
refu
rbis
hmen
t an
d ex
tens
ion
of
Pais
ley
mus
eum
, th
e ap
plic
atio
n fo
r fu
ndin
g w
as r
evie
wed
and
res
ubm
itte
d in
Dec
embe
r 20
16.
The
outc
ome
of t
his
will
be
know
n in
Jun
e 20
17.
Follo
win
g th
e re
quir
ed fun
ding
bei
ng s
ecur
ed fro
m H
LF a
nd H
ES,
the
new
Pai
sley
TH
/ CAR
S 2
pro
ject
was
fo
rmal
ly la
unch
ed in
Feb
ruar
y 20
17.
(See
not
e 3.
5 ab
ove)
. Th
is s
chem
e w
ill foc
us o
n bu
ildin
g re
stor
atio
n,
shop
fro
nt im
prov
emen
ts,
publ
ic r
ealm
impr
ovem
ents
and
an
exte
nsiv
e pr
ogra
mm
e of
com
plim
enta
ry
activi
ties.
Th
e m
useu
m s
tore
pro
ject
will
be
com
plet
ed w
ith
offic
ial o
peni
ng in
Oct
ober
201
7.
• D
uri
ng
20
16
- 1
7
o
We
deve
lope
d su
ppor
t an
d fu
ndin
g fo
r th
e de
liver
y of
the
str
ateg
y o
W
e de
velo
ped
busi
ness
cas
es for
cap
ital
wor
ks.
o
The
bid
for
UK C
ity
of C
ultu
re 2
021
was
sub
mitte
d in
Apr
il 20
17
o
Sup
port
ed c
ultu
ral a
nd t
ouri
sm a
ctiv
ity
in P
aisl
ey a
nd a
cros
s Ren
frew
shir
e
o
Com
mis
sion
ed a
nd r
ecru
ited
such
spe
cial
ist
advi
ce a
s re
quir
ed
Prog
ress
on
deliv
erin
g th
e st
rate
gy a
nd a
ssoc
iate
d pr
ojec
ts is
rep
orte
d to
the
Eco
nom
y an
d Jo
bs P
olic
y Boa
rd
and
the
Pais
ley
Reg
ener
atio
n Pr
ogra
mm
e Boa
rd o
n a
regu
lar
basi
s.
5.
3 Con
trib
ute
to P
urpl
e Fl
ag
accr
editat
ion
proc
ess.
D
ecem
ber
2016
The
appl
icat
ion
was
sub
mitte
d by
Pai
sley
Fir
st in
Oct
ober
201
6 an
d an
ove
rnig
ht a
sses
smen
t by
ext
erna
l as
sess
ors
took
pla
ce o
n Fr
iday
9th o
f D
ecem
ber
2016
. Pa
isle
y’s
appl
icat
ion
was
suc
cess
ful a
nd P
aisl
ey o
ffic
ially
rec
eive
d th
e Pu
rple
Fla
g ac
cred
itat
ion
on t
he 8
th
Febr
uary
, 20
17.
10
Cou
nci
l Pla
n P
rior
ity
4:
Cre
atin
g a
Su
stai
nab
le R
enfr
ewsh
ire
Sta
tus
Act
ion
Title
D
ue D
ate
Prog
ress
on
actio
ns
6.
1 Im
plem
ent
revi
sed
Hou
sing
Ass
et M
anag
emen
t Str
ateg
y D
ecem
ber
2016
A r
evis
ed s
trat
egy
will
set
out
pro
posa
ls t
o de
al w
ith
abey
ance
s an
d ex
empt
ions
whi
ch h
ave
aris
en fro
m t
he
Sco
ttis
h H
ousi
ng Q
ualit
y Sta
ndar
d (S
HQ
S) a
nd p
rogr
amm
es t
o m
aint
ain
deliv
ery
of t
he s
tand
ard
in c
omin
g ye
ars.
The
str
ateg
y w
ill a
lso
addr
ess
the
requ
irem
ents
of th
e En
ergy
Effic
ienc
y Sta
ndar
d fo
r Soc
ial H
ousi
ng
(EES
SH
) an
d th
e de
liver
y of
the
fir
st m
ilest
one
in 2
020.
Th
e im
pact
of pr
opos
ed r
egen
erat
ion
stra
tegi
es a
nd
pote
ntia
l sto
ck r
e-pr
ovis
ioni
ng o
n th
e as
set
base
will
als
o be
incl
uded
, fo
llow
ing
a co
mpr
ehen
sive
ass
essm
ent
of s
tock
per
form
ance
and
con
side
ratio
n of
fut
ure
sust
aina
bilit
y is
sues
.
•
DEC
EMBER
201
7 –
Rev
ised
Str
ateg
y pr
esen
ted
to b
oard
for
app
rova
l
6.2
Impl
emen
t H
ousi
ng
Cap
ital
Inv
estm
ent
Plan
20
15/1
6 to
201
7/18
20
18
The
Hou
sing
Cap
ital
Inv
estm
ent
Plan
201
7/18
to
2019
/20
was
app
rove
d by
the
Cou
ncil
in F
ebru
ary
2017
.
The
new
Cap
ital
Inv
estm
ent
Prog
ram
me
sets
out
our
app
roac
h to
life
cycl
e re
plac
emen
t of
key
com
pone
nts
to
ensu
re h
ousi
ng s
tock
is m
aint
aine
d at
the
req
uire
d SH
QS.
The
mai
n ar
eas
for
inve
stm
ent
withi
n th
e pl
an a
re:
• Ex
tern
al im
prov
emen
ts w
hich
incl
udes
ren
ewal
of ro
ofs,
rai
nwat
er g
oods
and
ext
erna
l fab
ric
• In
tern
al im
prov
emen
ts w
hich
incl
udes
rep
laci
ng o
r up
grad
ing
kitc
hens
, ba
thro
oms,
ele
ctri
cal w
irin
g an
d he
atin
g sy
stem
s
• En
ergy
Effic
ienc
y an
d ca
rbon
red
uction
pro
gram
mes
• M
ulti s
tore
y fla
t an
d sh
elte
red
hous
ing
impr
ovem
ents
• O
ther
pri
oriti
es s
uch
as d
isab
led
adap
tatio
ns, as
best
os r
emov
al a
nd r
otw
orks
The
Cap
ital
Inv
estm
ent
Plan
als
o ou
tlin
es h
ow w
e w
ill c
ontr
ibut
e to
reg
ener
atio
n pr
ogra
mm
es in
key
are
as
such
as
John
ston
e Cas
tle,
Pai
sley
Wes
t En
d an
d Fe
rgus
lie P
ark.
The
Plan
als
o in
clud
es p
rovi
sion
for
new
affor
dabl
e so
cial
hou
sing
in R
enfr
ewsh
ire
as d
etai
led
in t
he S
HIP
.
In a
dditio
n d
urin
g 20
16/1
7 th
e Cou
ncil
secu
red
addi
tion
al in
vest
men
t of
£2.
26M
und
er t
he S
cott
ish
Gov
ernm
ent
HEE
PS:
ABS p
rogr
amm
e to
con
trib
ute
to e
xter
nal w
all i
nsul
atio
n pr
ogra
mm
es a
cros
s co
mm
on
bloc
ks.
A f
urth
er £
1.38
M H
EEPS
:ABS h
as b
een
allo
cate
d fo
r 20
17/1
8 fo
r pr
ojec
ts a
cros
s Ren
frew
shir
e.
11
Cou
nci
l Pla
n P
rior
ity
5:
Red
uci
ng
th
e Le
vel a
nd
Im
pac
t of
Pov
erty
Sta
tus
Act
ion
Title
D
ue D
ate
Prog
ress
on
actio
ns
7.1D
eliv
er o
n ac
tion
s D
evel
opm
ent
and
Hou
sing
Ser
vice
s le
ad o
n w
ithi
n Ta
cklin
g Po
vert
y Act
ion
Plan
Mar
ch 2
017
Ren
frew
shir
e’s
Tack
ling
Pove
rty
Str
ateg
y w
as d
evel
oped
in r
espo
nse
to t
he r
ecom
men
datio
ns fro
m t
he
Tack
ling
Pove
rty
Com
mis
sion
’s s
trat
egic
ass
essm
ent
of t
he n
atur
e, c
ause
s an
d im
pact
of po
vert
y in
Ren
frew
shir
e.
W
e co
ntin
ue t
o w
ork
with
Com
mun
ity
Plan
ning
par
tner
s to
del
iver
the
pri
ority
outc
omes
of th
e st
rate
gy a
nd
we
lead
as
Proj
ect
Exec
utiv
e on
a n
umbe
r of
key
act
ions
withi
n th
e Ta
cklin
g Po
vert
y Pr
ogra
mm
e.
A d
etai
led
prog
ress
upd
ate
was
pro
vide
d to
the
Lea
ders
hip
boar
d in
Jun
e 20
16.
Part
icul
ar p
rogr
ess
to n
ote
incl
udes
pro
vidi
ng job
cre
atio
n op
port
uniti
es a
nd e
mpl
oyab
ility
sup
port
thr
ough
the
Inv
est
in R
enfr
ewsh
ire
Empl
oyab
ility
Pro
gram
me;
the
laun
ch o
f fu
nds
to s
uppo
rt p
eopl
e w
ith
the
cost
s of
chi
ldca
re a
nd t
rans
port
; ca
mpa
igni
ng for
and
rai
sing
aw
aren
ess
of t
he L
ivin
g W
age;
rec
ruitin
g an
add
itio
nal e
nfor
cem
ent
offic
er a
nd
unde
rtak
ing
a fu
ll re
view
of ho
w t
he c
ounc
il w
orks
with
the
priv
ate
rent
ed s
ecto
r; a
nd t
he e
stab
lishm
ent
of a
ne
w t
eam
to
supp
ort
com
mun
ity
grou
ps a
cces
s fu
ndin
g.
7.2
Con
tinu
e to
sup
port
Cou
ncil’
s ap
proa
ch t
o de
alin
g w
ith
Wel
fare
Ref
orm
M
arch
201
7
We
cont
inue
to
build
and
dev
elop
kno
wle
dge
of o
ur t
enan
t’s c
ircu
mst
ance
s an
d im
prov
e/re
fine
proc
esse
s an
d lin
ks w
ith
spec
ialis
t m
oney
adv
ice,
ene
rgy
man
agem
ent,
em
ploy
abili
ty s
ervi
ces
and
the
DW
P, in
the
inte
rest
s of
sup
port
ing
our
tena
nts
to h
elp
miti
gate
the
impa
ct o
n lo
w in
com
e ho
useh
olds
dur
ing
ongo
ing
Wel
fare
Ref
orm
s.
As
of M
ay 8
th 2
017,
388
cou
ncil
tena
nts
wer
e in
rec
eipt
of U
nive
rsal
Cre
dit
(UC).
All
tena
nts
know
n to
be
in
rece
ipt
of U
C h
ave
been
con
tact
ed a
nd o
ffer
ed a
dvic
e, in
clud
ing
sign
post
ing
for
empl
oyab
ility
adv
ice,
ene
rgy
advi
ce a
nd s
peci
alis
t m
oney
adv
ice
whe
re a
ppro
pria
te.
Prep
arat
ion
is u
nder
way
to
deve
lop
a st
rate
gy w
hich
w
ill m
itiga
te t
he im
pact
tha
t th
e in
trod
uctio
n of
live
Uni
vers
al c
redi
t se
rvic
e w
ill h
ave
withi
n Ren
frew
shir
e in
M
ay 2
018.
The
Soc
ial S
ecto
r Siz
e Cri
teri
a (B
edro
om t
ax)
curr
ently
impa
cts
1565
cou
ncil
tena
ncie
s, t
hrou
gh d
iscu
ssio
ns
with
colle
ague
s in
Fin
ance
and
Res
ourc
es a
ll te
nant
s w
ill r
ecei
ve a
Dis
cret
iona
ry H
ousi
ng P
aym
ent
to p
rovi
de
finan
cial
ass
ista
nce
in m
itig
atin
g th
e im
pact
on
low
inco
me
hous
ehol
ds.
On
7 N
ovem
ber
2016
, th
e th
resh
old
for
hous
ehol
ds im
pact
ed b
y th
e Ben
efit C
ap r
educ
ed.
In p
artn
ersh
ip w
ith
colle
ague
s in
DW
P an
d Fi
nanc
e an
d Res
ourc
es w
e ha
ve d
evel
oped
a c
omm
unic
atio
ns s
trat
egy
whi
ch
rais
ed
awar
enes
s to
all
coun
cil t
enan
ts im
pact
ed -
adv
ice
and
assi
stan
ce h
as b
een
prov
ided
whe
re p
ossi
ble
to
supp
ort
any
tena
nts
affe
cted
12
7.3
Esta
blis
h pr
oced
ures
for
su
cces
sful
res
ettlem
ent
of
refu
gees
M
arch
201
7
19 fam
ilies
con
tinue
to
be s
uppo
rted
and
of th
ose
6 ha
ve b
een
assi
sted
to
mov
e on
to
thei
r ow
n te
nanc
ies.
Fu
rthe
r fa
mili
es a
rriv
ed in
Apr
il 20
17.
We
have
als
o cr
eate
d a
new
pos
t of
Ref
ugee
Res
ettle
men
t Co-
ordi
nato
r w
hose
rol
e is
to
furt
her
deve
lop
the
hous
ing
option
s an
d em
ploy
abili
ty a
ssis
tanc
e th
at is
pro
vide
d fo
r th
e re
fuge
es.
7.4
Rev
iew
exi
stin
g ho
mel
essn
ess
stra
tegy
and
in
corp
orat
e hi
gh le
vel
outc
omes
withi
n th
e ne
w L
ocal
H
ousi
ng S
trat
egy
2016
-20
21.
June
201
6 Th
e H
igh
leve
l str
ateg
ic o
utco
mes
hav
e be
en d
evel
oped
and
bei
ng in
corp
orat
ed in
to t
he d
raft
Loc
al H
ousi
ng
Str
ateg
y in
line
with
the
times
cale
s fo
r th
e co
mpl
etio
n of
the
LH
S.
7.5
Rev
iew
impa
ct o
f ho
mel
ess
prev
ention
act
iviti
es (
incl
udin
g G
eorg
e St.
ser
vice
) an
d im
plem
ent
reco
mm
enda
tions
.
Apr
il 20
17
A r
evie
w o
f ex
isting
arr
ange
men
ts h
as b
een
com
plet
ed.
This
has
incl
uded
a n
ew ‘T
enan
cy S
usta
inm
ent
Ass
ista
nce’
initia
tive
by t
he G
eorg
e Str
eet
team
, a
‘Key
s to
Lea
rn’ t
rain
ing
prog
ram
me
deliv
ered
by
the
Gla
sgow
Hom
eles
snes
s N
etw
ork
and
an e
xpan
sion
of
the
Hou
sing
Fir
st p
roje
ct in
par
tner
ship
with
Turn
ing
Poin
t Sco
tlan
d us
ing
new
fun
ding
fro
m t
he B
ig L
otte
ry F
und.
O
ffic
e re
nova
tion
s ha
ve b
een
carr
ied
out
at G
eorg
e St
reet
Ser
vice
to
prov
ide
impr
oved
inte
rvie
w fac
ilitie
s
Cou
nci
l Pla
n P
rior
ity
7:
Su
pp
orti
ng
an
d S
ust
ain
ing
Peo
ple
into
Em
plo
ymen
t
Sta
tus
Act
ion
Title
D
ue D
ate
Prog
ress
on
actio
ns
13
8.1
Del
iver
the
Inv
est
in
Ren
frew
shir
e (E
mpl
oyab
ility
pr
ogra
mm
e)
Mar
ch 2
017
Ove
r 12
00 n
ew a
nd a
dditio
nal j
obs/
tra
inee
ship
s an
d in
tern
ship
s ha
ve b
een
crea
ted
thro
ugh
the
Empl
oyab
ility
pro
gram
me
mov
ing
Ren
frew
shir
e fr
om 2
7th
plac
e in
Sco
tlan
d fo
r Yo
uth
Empl
oym
ent
to 4
th in
20
15 a
nd c
urre
ntly
8th
. Th
e Cou
ncil’
s In
vest
in R
enfr
ewsh
ire
Empl
oyab
ility
Pro
gram
mes
sup
port
s ar
ound
2,0
00 p
eopl
e ea
ch y
ear
gett
ing
empl
oyab
ility
sup
port
with
arou
nd 4
0% o
f th
ese
mov
ing
dire
ctly
into
wor
k.
Key
del
iver
able
s as
par
t of
thi
s in
clud
e:
•
AP
RIL
– M
AR
CH
20
17
– T
ackl
ing
Pove
rty
fund
s fo
r Chi
ldca
re a
nd A
cces
s to
Wor
k w
ere
com
plet
ed.
•
AP
RIL
– M
AR
CH
20
17
– R
enfr
ewsh
ire
Cou
ncil
trai
nees
hips
incr
ease
d an
d ne
w p
rogr
amm
es a
re n
ow
bein
g pr
ocur
ed
•
In A
pri
l 2
01
6 w
e co
mm
ence
d de
liver
y of
Em
ploy
abili
ty F
und
and
Mod
ern
App
rent
ice
prog
ram
me
cont
ract
s fr
om S
kills
Dev
elop
men
t Sco
tland
. Apr
il 20
16 al
so s
aw t
he la
unch
of
the
new
Ren
frew
shir
e Rec
ruitm
ent
Initia
tive
• Th
e 3rd
Ann
ual ‘
Cel
ebra
ting
Suc
cess
’ Aw
ards
cer
emon
y w
as h
eld
in J
une
2016
. Als
o in
Jun
e, t
he
Ann
ual I
nves
t in
Ren
frew
shir
e pa
rtne
rshi
p co
nfer
ence
was
hel
d. O
ver
500
peop
le a
tten
ded
thes
e ev
ents
.
• Th
e O
ffic
ial l
aunc
h of
sec
ond
inta
ke o
f Pr
ojec
t SEA
RC
H t
ook
plac
e in
Aug
ust
2016
.
• Aug
ust
also
saw
the
Offic
ial l
aunc
h of
ret
ail a
cade
my
at I
nCub
e sh
op
• Ren
frew
shir
e Cou
ncil
Act
as
lead
for
the
You
th G
atew
ay p
rogr
amm
e ac
ross
the
8 lo
cal a
utho
rities
with
the
City
Reg
ion.
The
pro
gram
me
is c
urre
ntly
run
ning
ahe
ad o
f ta
rget
, an
d gi
ven
its
succ
ess
the
focu
s is
now
tur
ning
to
deve
lopi
ng a
joi
ned
up C
ity
Reg
ion
empl
oyab
ility
ser
vice
to
com
men
ce in
201
9.
O
NG
OIN
G –
Sec
ond
year
of th
e City
Dea
l Wor
king
Mat
ters
pro
gram
me
– ta
cklin
g th
ose
with
heal
th
rela
ted
issu
es
Th
e In
vest
in R
enfr
ewsh
ire
econ
omic
dev
elop
men
t pr
ogra
mm
es a
re s
ubje
ct t
o re
gula
r an
d on
goin
g re
port
s to
th
e Ec
onom
y &
Job
s Po
licy
Boa
rd.
14
Cou
nci
l Pla
n P
rior
ity
10
: C
onti
nu
ing
to
be
a W
ell R
un
Cou
nci
l
Sta
tus
Act
ion
Title
D
ue D
ate
Prog
ress
on
actio
ns
9.
1 Im
plem
ent
Ris
k M
anag
emen
t Pl
an
Apr
il 20
17
A m
idye
ar p
rogr
ess
repo
rt o
n th
e m
anag
emen
t of
the
ser
vice
s’ r
isks
was
pre
sent
ed t
o th
e H
ousi
ng a
nd
Com
mun
ity
Saf
ety
Polic
y Boa
rd in
Jan
uary
201
7. A
ll ac
tion
s co
ntai
ned
withi
n th
e Ris
k M
anag
emen
t Pl
an w
ere
com
plet
ed o
n ta
rget
and
withi
n tim
esca
le.
9.2
Sub
mit A
nnua
l Ret
urn
on
the
Cha
rter
to
Sco
ttis
h H
ousi
ng R
egul
ator
(SH
R)
and
repo
rt b
ack
to s
take
hold
ers
Mar
ch 2
017
Ren
frew
shir
e Cou
ncil
subm
itte
d its
third
Ann
ual R
etur
n on
the
Cha
rter
(ARC)
to t
he S
cott
ish
Hou
sing
Reg
ulat
or in
May
201
6.
A r
epor
t w
as p
rese
nted
to
the
HACS b
oard
in A
ugus
t 20
16 o
utlin
ing
perf
orm
ance
aga
inst
the
Cha
rter
in
dica
tors
, hi
ghlig
htin
g bo
th im
prov
ed p
erfo
rman
ce a
nd a
lso
area
s w
hich
req
uire
fur
ther
impr
ovem
ent.
A s
ix m
onth
ly u
pdat
e re
port
, ou
tlin
ing
perf
orm
ance
in t
he fir
st h
alf
of 2
016/
17 w
as p
rese
nted
to
the
HACS
boar
d in
Nov
embe
r 20
16.
In O
ctob
er 2
016
we
prod
uced
our
Ten
ant
Rep
ort
on t
he C
hart
er fol
low
ing
cons
ulta
tion
with
tena
nt
repr
esen
tative
s.
Follo
win
g th
e Sco
ttis
h H
ousi
ng R
egul
ator
’s 2
017
Ris
k Ass
essm
ent,
pub
lishe
d in
May
201
7, R
enfr
ewsh
ire
Cou
ncil
is 1
of 12
loca
l aut
hori
ties
wer
e no
scr
utin
y ac
tivi
ty is
req
uire
d fr
om t
he R
egul
ator
.
15
9.3
Prod
uce
Plan
ning
Pe
rfor
man
ce F
ram
ewor
k (P
PF)
for
2015
/16
July
201
6
The
fifth
Ren
frew
shir
e Pl
anni
ng P
erfo
rman
ce F
ram
ewor
k w
as s
ubm
itte
d to
the
Sco
ttis
h G
over
nmen
t on
29t
h Ju
ly 2
016.
Th
e PP
F re
quir
es t
he C
ounc
il to
dem
onst
rate
con
tinu
ous
impr
ovem
ent,
pro
vidi
ng a
n ex
plan
atio
n in
sup
port
of
our
perf
orm
ance
. Th
is is
evi
denc
ed t
hrou
gh s
elec
ted
case
stu
dies
incl
udin
g a
flexi
ble
Loca
l Dev
elop
men
t Pl
an
fram
ewor
k su
ppor
ting
the
del
iver
y of
the
pla
nned
infr
astr
uctu
re in
vest
men
t as
soci
ated
with
the
Gla
sgow
City
Reg
ion
City
Dea
l. Le
arni
ng fro
m t
he e
xper
ienc
e of
the
Hill
ingt
on S
impl
ified
Pla
nnin
g Zon
e (S
PZ),
pre
pari
ng
and
impl
emen
ting
the
first
pilo
t to
wn
cent
re S
PZ in
Ren
frew
tow
n Cen
tre,
Ren
frew
shir
e Cou
ncil
has
been
w
orki
ng in
par
tner
ship
with
the
owne
rs o
f W
estw
ay B
usin
ess
Park
to
prog
ress
a t
hird
SPZ
. Th
e PP
F de
mon
stra
tes
an in
tent
ion
to c
ontin
ually
impr
ove
the
Plan
ning
Ser
vice
, an
d de
mon
stra
tes
the
com
mitm
ent
to in
vest
ing
in R
enfr
ewsh
ire
thro
ugh
an ‘o
pen
for
busi
ness
’ app
roac
h, e
ncou
ragi
ng s
usta
inab
le
deve
lopm
ent
and
posi
tive
eng
agem
ent
with
cust
omer
s an
d st
akeh
olde
rs.
The
Plan
ning
Per
form
ance
Fra
mew
ork
high
light
s th
at in
rel
atio
n to
the
spe
ed o
f de
cisi
on m
akin
g in
pla
nnin
g,
Ren
frew
shir
e Cou
ncil
is p
erfo
rmin
g w
ell i
n te
rms
of t
he S
cott
ish
aver
age.
W
e re
ceiv
ed a
sco
reca
rd fro
m t
he S
cott
ish
Gov
ernm
ent
com
men
ting
on
the
Plan
ning
Per
form
ance
Fra
mew
ork
in N
ovem
ber
2016
.
9.4
Con
tinu
e to
impl
emen
t an
d m
onitor
the
impa
ct o
f po
licie
s an
d ac
tivi
ties
aim
ed a
t re
duci
ng s
taff a
bsen
ce le
vels
.
Mar
ch 2
017
We
cont
inue
to
mon
itor
abse
nce
leve
ls a
nd t
hese
are
rev
iew
ed a
nd d
iscu
ssed
on
a re
gula
r ba
sis
by t
he
Dir
ecto
r an
d se
nior
man
ager
s.
16
Dev
elop
men
t an
d H
ousi
ng
Ser
vice
s S
ervi
ce I
mp
rove
men
t P
lan
20
16
to
19
P
erfo
rman
ce S
core
card
PI S
tatu
s
Ale
rt
W
arni
ng
O
K
U
nkno
wn
D
ata
Onl
y
Pri
ori
ty 1
: D
rivi
ng
Ph
ysic
al a
nd
Eco
no
mic
Reg
ener
atio
n
PI
Cod
e &
N
ame
On
Ta
rget
2
01
4/1
5
20
15
/16
2
01
6/1
7
20
17
/18
2
01
8/1
9
Exp
lan
atio
n o
f P
erfo
rman
ce
Val
ue
Targ
et
Val
ue
Targ
et
Val
ue
Targ
et
Targ
et
Targ
et
DH
S.E
MP.
04
Num
ber
of n
ew
com
pani
es s
igne
d up
to
‘Inv
est
in
Ren
frew
shire’
15
6 N
A 10
6 N
A 85
N
A N
A N
A
Ove
r 95
0 co
mpa
nies
hav
e si
gned
up
to I
nves
t. A
lthou
gh t
here
is
a sl
ight
fal
l in
the
num
ber
of n
ew b
usin
esse
s si
gnin
g up
thi
s ye
ar, co
mpa
nies
con
tinue
to
be e
ngag
ed a
nd w
illin
g to
com
mit
to 'I
nves
t in
Ren
frew
shire'
.
DH
S.E
MP.
05
Num
ber
of n
ew
com
pani
es
supp
orte
d to
cr
eate
new
and
ad
ditio
nal j
obs
11
1 N
A 12
5 N
A 89
N
A N
A N
A
89 b
usin
esse
s ha
ve h
ad f
inan
cial
sup
port
in t
he fin
anci
al y
ear
2016
/17,
to
crea
te n
ew a
nd a
dditi
onal
job
s, w
ith s
ome
busi
ness
es c
reat
ing
mor
e th
an o
ne n
ew job
.
DH
S.E
MP.
07
Num
ber
of n
ew
com
pani
es
supp
orte
d to
82
NA
103
NA
72
NA
NA
NA
72 b
usin
esse
s ha
ve b
een
supp
orte
d w
ith g
row
th p
roje
cts
and
are
rece
ivin
g on
goin
g bu
sine
ss a
dvis
ory
supp
ort.
17
PI
Cod
e &
N
ame
On
Ta
rget
2
01
4/1
5
20
15
/16
2
01
6/1
7
20
17
/18
2
01
8/1
9
Exp
lan
atio
n o
f P
erfo
rman
ce
Val
ue
Targ
et
Val
ue
Targ
et
Val
ue
Targ
et
Targ
et
Targ
et
grow
the
ir
busi
ness
(th
roug
h de
velo
pmen
t an
d tr
aini
ng g
rant
s an
d bu
sine
ss
loan
s)
DH
S.E
MP.
08
Num
ber
of n
ew
busi
ness
sta
rt u
ps
in R
enfr
ewsh
ire
with
Bus
ines
s G
atew
ay s
uppo
rt
31
1 N
A 33
6 N
A 32
6 N
A N
A N
A
Ther
e ar
e a
num
ber
of e
xter
nal f
acto
rs w
hich
influ
ence
the
nu
mbe
r of
bus
ines
s st
arts
in a
ny g
iven
yea
r. T
hose
fac
tors
in
clud
e th
e st
reng
th o
f th
e ec
onom
y, c
onsu
mer
con
fiden
ce,
busi
ness
con
fiden
ce, th
e st
reng
th o
f th
e jo
b m
arke
t an
d,
ultim
atel
y, p
eopl
e’s
pers
onal
circu
mst
ance
s, a
mbi
tions
and
m
otiv
atio
ns.
HPS
IP01
Affor
dabl
e ho
usin
g co
mpl
etio
ns
56
15
0 13
2 15
0 16
7 20
0 20
0 20
0
In r
elat
ion
to t
he d
eliv
ery
of a
ffor
dabl
e ho
mes
, th
ere
has
been
a
stea
dy r
ate
of c
ompl
etio
ns.
This
rat
e of
new
affor
dabl
e ho
mes
co
mpl
etio
ns is
like
ly t
o in
crea
se in
line
with
the
hou
sing
sup
ply
targ
ets,
as
Ren
frew
shire
Cou
ncil
assi
st t
he S
cott
ish
Gov
ernm
ent
with
the
'Mor
e H
omes
Sco
tland
' prior
ity, de
liver
ing
50,0
00 n
ew
affo
rdab
le h
omes
ove
r th
e ne
xt few
yea
rs. It
is a
ntic
ipat
ed t
hat
the
ambi
tious
tar
get
of 2
00 a
ffor
dabl
e ho
mes
per
ann
um w
ill b
e de
liver
ed o
ver
the
com
ing
year
s.
SO
A10.
10a
Rat
e of
new
hou
se
build
ing
(new
pr
ivat
e ho
usin
g su
pply
thr
ough
ne
w b
uild
and
co
nver
sion
)
47
7 74
5 57
7 74
5 64
3 50
0 50
0 50
0
The
deliv
ery
of n
ew h
omes
in R
enfr
ewsh
ire
has
been
incr
easi
ng
year
on
year
sin
ce t
he c
halle
ngin
g ye
ars
of t
he r
eces
sion
. In
te
rms
of p
riva
te s
ecto
r co
mpl
etio
ns,
the
num
ber
of n
ew h
omes
th
at h
ave
been
del
iver
ed h
as b
een
incr
easi
ng b
y ar
ound
100
un
its p
er a
nnum
. Th
is y
ear
ther
e ha
s be
en a
sig
nific
ant
num
ber
of p
riva
te s
ecto
r co
mpl
etio
ns, nu
mbe
rs w
hich
hav
e no
t be
en
seen
for
aro
und
10 y
ears
.
Pri
ori
ty 4
: C
reat
ing
a S
ust
ain
able
Ren
frew
shir
e P
I C
ode
&
Nam
e O
n
Targ
et
20
14
/15
2
01
5/1
6
20
16
/17
2
01
7/1
8
20
18
/19
Ex
pla
nat
ion
of
Per
form
ance
V
alu
e Ta
rget
V
alu
e Ta
rget
V
alu
e Ta
rget
Ta
rget
Ta
rget
HPC
MT1
3a %
of
Cou
ncil
hous
ing
stoc
k w
hich
m
eets
the
Sco
ttis
h H
ousi
ng
Qua
lity
Sta
ndar
d
84
.6%
10
0%
85.8
7%
100%
*
100%
10
0%
100%
*Ple
ase
note
the
per
form
ance
indi
cato
rs w
hich
for
m t
he A
nnua
l Ret
urn
to t
he C
hart
er w
ill b
e si
gned
off o
n th
e 31
st o
f M
ay a
nd
annu
al f
igur
es w
ill b
e re
port
ed t
o bo
ard
ther
eaft
er.
This
PI
is
only
ava
ilabl
e as
an
annu
al f
igur
e.
For
2015
/16,
tak
ing
abey
ance
s an
d ex
empt
ions
into
acc
ount
, th
e Cou
ncil
rem
ains
100
% c
ompl
iant
with
SH
QS.
(85.
87%
ac
hiev
ed S
HQ
S, 14
.13%
in a
beya
nce)
.
18
Pri
ori
ty 5
: R
edu
cin
g t
he
Leve
l an
d I
mp
act
of P
over
ty
PI
Cod
e &
N
ame
On
Ta
rget
2
01
4/1
5
20
15
/16
2
01
6/1
7
20
17
/18
2
01
8/1
9
Exp
lan
atio
n o
f P
erfo
rman
ce
Val
ue
Targ
et
Val
ue
Targ
et
Val
ue
Targ
et
Targ
et
Targ
et
HPC
HARTE
R30
Ren
t co
llect
ed a
s pe
rcen
tage
of
tota
l ren
t du
e in
th
e re
port
ing
year
.
10
0.24
%
96.5
%
100%
95
%
98.4
%*
95%
95
%
**
*P
leas
e n
ote
this
is a
Q2
pos
itio
n o
nly
.
The
perf
orm
ance
indi
cato
rs w
hich
for
m t
he A
nnua
l Ret
urn
to t
he
Cha
rter
will
be
sign
ed o
ff o
n th
e 31
st o
f M
ay a
nd a
nnua
l fig
ures
w
ill b
e re
port
ed t
o bo
ard
ther
eaft
er.
**Fu
rthe
r ta
rget
s st
ill t
o be
agr
eed
HPC
HARTE
R31
G
ross
ren
t ar
rear
s (a
ll te
nant
s) a
s at
31
Mar
ch e
ach
year
as
a p
erce
ntag
e of
ren
t du
e fo
r th
e re
port
ing
year
.
6.
3%
10%
6.
01%
8%
5.
4%*
8%
9%
**
*P
leas
e n
ote
this
is a
Q2
pos
itio
n o
nly
.
The
perf
orm
ance
indi
cato
rs w
hich
for
m t
he A
nnua
l Ret
urn
to t
he
Cha
rter
will
be
sign
ed o
ff o
n th
e 31
st o
f M
ay a
nd a
nnua
l fig
ures
w
ill b
e re
port
ed t
o bo
ard
ther
eaft
er.
**Fu
rthe
r ta
rget
s st
ill t
o be
agr
eed
HPC
MT0
5 Ave
rage
tim
e fr
om h
ouse
hold
pr
esen
ting
them
selv
es a
s ho
mel
ess
to
com
plet
ion
of
duty
(nu
mbe
r of
w
eeks
)
18
.38
21
19.3
3 21
22
.25
21
23
23
It h
ad b
een
antic
ipat
ed t
hat
ther
e m
ay b
e an
incr
ease
in t
his
indi
cato
r in
201
6/17
giv
en t
he foc
us t
hat
has
been
pla
ced
on
succ
essf
ully
red
ucin
g th
e le
vel o
f 'rep
eat
hom
eles
snes
s', w
hich
ha
d rise
n in
rec
ent
year
s.
An
incr
ease
in t
he 'a
vera
ge t
ime
to c
ompl
ete
duty
' is
one
of t
he
cons
eque
nces
in r
educ
ing
repe
at h
omel
essn
ess,
and
it is
hop
ed
to c
ount
er t
his
to a
deg
ree
by in
crea
sing
the
num
ber
of le
ts t
o ho
mel
ess
appl
ican
ts t
his
year
fro
m t
he C
ounc
il an
d RSL'
s.
Pri
ori
ty 7
: S
up
po
rtin
g a
nd
Su
stai
nin
g P
eop
le in
to E
mp
loym
ent
PI
Cod
e &
N
ame
On
Ta
rget
2
01
4/1
5
20
15
/16
2
01
6/1
7
20
17
/18
2
01
8/1
9
Exp
lan
atio
n o
f P
erfo
rman
ce
Val
ue
Targ
et
Val
ue
Targ
et
Val
ue
Targ
et
Targ
et
Targ
et
DH
S.E
MP.
01
Num
ber
of
unem
ploy
ed
peop
le b
eing
su
ppor
ted
thro
ugh
Ren
frew
shire
1,
462
NA
1,63
5 N
A 1,
464
NA
NA
NA
This
is t
he t
otal
num
ber
of n
ew r
egis
trat
ions
in t
his
period
. In
vest
will
stil
l hav
e an
act
ive
case
load
of cu
stom
ers
regi
ster
ed
in p
revi
ous
mon
ths.
Ann
ual p
erfo
rman
ce s
how
s us
to
be b
road
ly
sim
ilar
to p
revi
ous
year
s.
19
PI
Cod
e &
N
ame
On
Ta
rget
2
01
4/1
5
20
15
/16
2
01
6/1
7
20
17
/18
2
01
8/1
9
Exp
lan
atio
n o
f P
erfo
rman
ce
Val
ue
Targ
et
Val
ue
Targ
et
Val
ue
Targ
et
Targ
et
Targ
et
Cou
ncil
Empl
oyab
ility
Pr
ogra
mm
e (I
NVES
T)
DH
S.E
MP.
02
Num
ber
of
unem
ploy
ed
peop
le s
uppo
rted
in
to w
ork
thro
ugh
Ren
frew
shire
Cou
ncil
Em
ploy
abili
ty
Prog
ram
me
(IN
VES
T)
62
9 N
A 55
7 N
A 61
3 N
A N
A N
A
This
fig
ure
show
s an
impr
ovem
ent
from
last
yea
r. P
erfo
rman
ce
has
stay
ed b
road
ly c
onsi
sten
t ov
er t
he p
ast
3 ye
ars,
sho
win
g a
high
num
ber
of p
eopl
e su
ppor
ted
into
wor
k th
roug
h th
e pr
ogra
mm
es.
DH
S.E
MP.
03
Num
ber
of p
eopl
e su
ppor
ted,
su
stai
ned
in w
ork
at 6
Mon
ths
thro
ugh
Ren
frew
shire
Cou
ncil
Empl
oyab
ility
Pr
ogra
mm
e (I
NVES
T)
47
5 N
A 12
6 N
A 28
7 N
A N
A N
A
Sus
tain
men
t fig
ures
are
ach
ieve
d by
tra
ckin
g th
ose
ente
ring
em
ploy
men
t. I
n 20
15 w
e en
tere
d a
new
rou
nd o
f ex
tern
al
fund
ing
and
chan
ged
MIS
sys
tem
so
we
stop
ped
trac
king
the
pe
ople
fro
m t
he p
revi
ous
prog
ram
me.
The
refo
re t
he fig
ures
in
15/1
6 re
pres
ent
only
tho
se s
usta
inin
g w
ho s
tart
ed t
he
prog
ram
me
in 2
015
and
this
tak
es t
ime
to a
chie
ve a
nd
evid
ence
. As
a r
esul
t, t
he p
revi
ousl
y re
port
ed fig
ure
of 9
6 fo
r 15
/16
has
been
incr
ease
d to
126
ref
lect
ing
thea
new
pr
ogra
mm
e an
d th
e tim
e la
g fo
r pe
ople
to
first
fin
d w
ork
and
sust
ain.
In
16/1
7 th
e fig
ures
con
tinue
to
impr
ove
as m
ore
clie
nts
ente
r w
ork
and
sust
aini
ng t
hey
are
not
at t
he le
vels
of
the
old
prog
ram
me
yet
but
cont
inui
ng t
o gr
ow.
Thes
e nu
mbe
rs c
an in
crea
se a
fter
bei
ng r
epor
ted
as w
e fin
d ou
t ab
out
sust
ainm
ent
thro
ugh
trac
king
.
DH
S.E
MP.
06
Num
ber
of n
ew
peop
le e
mpl
oyed
th
roug
h w
age
subs
idy
supp
ort
(inc
lude
s gr
adua
tes
and
trai
nees
hips
)
39
4 N
A 20
5 N
A 13
5 N
A N
A N
A
The
job
crea
tion
elem
ents
hav
e re
duce
d as
the
em
ploy
men
t le
vels
gro
w in
Ren
frew
shire.
The
re is
stil
l a c
ompr
ehen
sive
ra
nge
of s
uppo
rt t
o cr
eate
aro
und
200
new
job
s pe
r ye
ar b
ut
the
over
all f
undi
ng p
ot is
dec
linin
g ye
ar o
r ye
ar (
but
we
feel
thi
s is
acc
epta
ble
and
the
sam
e le
vels
of su
ppor
t ar
e no
t re
quired
).
Ther
e ha
s be
en a
not
icea
ble
drop
in I
nter
nshi
ps a
nd
Trai
nees
hips
whi
ch w
as n
ot a
ntic
ipat
ed a
nd w
ill b
e ex
amin
ed
furt
her
with
in t
he I
nves
t in
Ren
frew
shire
Team
. 2
maj
or
prog
ram
mes
(du
e to
sta
rt in
201
6) c
ould
not
pro
ceed
due
to
a la
ck o
f ES
F gu
idan
ce (
40 a
dditi
onal
tra
inee
ship
s) b
ut t
his
shou
ld
roll
out
in 2
017
now
tha
t cl
arifi
catio
n ha
s be
en g
iven
.
20
Pri
ori
ty 1
0:
Con
tin
uin
g t
o b
e a
Wel
l Ru
n C
ou
nci
l P
I C
ode
&
Nam
e O
n
Targ
et
20
14
/15
2
01
5/1
6
20
16
/17
2
01
7/1
8
20
18
/19
Ex
pla
nat
ion
of
Per
form
ance
V
alu
e Ta
rget
V
alu
e Ta
rget
V
alu
e Ta
rget
Ta
rget
Ta
rget
DH
S.C
OM
P.FR
ON
T% T
otal
Pe
rcen
tage
of
fron
tline
(st
age
1) c
ompl
aint
s re
spon
ded
to
with
in t
arge
t by
D
HS
98
%
95%
93
%
95%
91
%
95%
95
%
95%
567
fron
tline
com
plai
nts
wer
e re
ceiv
ed in
201
6/17
. D
HS
mov
ed
over
to
the
full
serv
ice
usin
g La
gan
for
proc
essi
ng c
usto
mer
co
mpl
aint
s in
Oct
ober
and
Nov
embe
r 20
16, al
l rel
evan
t st
aff
have
rec
eive
d tr
aini
ng a
nd t
he p
roce
ss is
now
wor
king
wel
l.
DH
S.C
OM
P.IN
V%
To
tal P
erce
ntag
e of
inve
stig
atio
n (s
tage
2)
com
plai
nts
resp
onde
d to
w
ithin
tar
get
by
DH
S
97
%
95%
59
%
95%
86
%
95%
95
%
95%
Ther
e w
ere
21 in
vest
igat
ion
com
plai
nts
in 2
016/
17, 18
wer
e re
spon
ded
to w
ithin
tar
get
(bot
h of
tho
se o
ut w
ith t
arge
t w
ere
in q
uart
er 1
). S
ince
the
n, s
igni
fican
t w
ork
has
take
n pl
ace
acro
ss t
he s
ervi
ce t
o ro
ll ou
t La
gan
soft
war
e fo
r pr
oces
sing
co
mpl
aint
s an
d al
l rel
evan
t st
aff ha
ve r
ecei
ved
trai
ning
.
HPC
HARTE
R12
Ave
rage
leng
th o
f tim
e ta
ken
to
com
plet
e no
n em
erge
ncy
repa
irs
(day
s)
8.
5 15
8.
4 15
7.
1*
15
15
15
*P
leas
e n
ote
this
is a
Q2
pos
itio
n o
nly
.
The
perf
orm
ance
indi
cato
rs w
hich
for
m t
he A
nnua
l Ret
urn
to t
he
Cha
rter
will
be
sign
ed o
ff o
n th
e 31
st o
f M
ay a
nd a
nnua
l fig
ures
w
ill b
e re
port
ed t
o bo
ard
ther
eaft
er.
HPC
HARTE
R13
%
of r
eact
ive
repa
irs
carr
ied
out
in t
he
last
yea
r co
mpl
eted
rig
ht
first
tim
e
87
.5%
92
%
90.8
%
91%
*
91%
92
%
**
*Ple
ase
note
the
per
form
ance
indi
cato
rs w
hich
for
m t
he A
nnua
l Ret
urn
to t
he C
hart
er w
ill b
e si
gned
off o
n th
e 31
st o
f M
ay a
nd
annu
al f
igur
es w
ill b
e re
port
ed t
o bo
ard
ther
eaft
er.
This
PI
is
only
ava
ilabl
e as
an
annu
al f
igur
e.
**Fu
rthe
r ta
rget
s st
ill t
o be
agr
eed
HPC
HARTE
R34
%
of r
ent
loss
due
to
voi
ds
2.
03%
2.
7%
1.86
%
2.5%
1.
7%*
2.4%
1.
75%
**
*P
leas
e n
ote
this
is a
Q2
pos
itio
n o
nly
.
The
perf
orm
ance
indi
cato
rs w
hich
for
m t
he A
nnua
l Ret
urn
to t
he
Cha
rter
will
be
sign
ed o
ff o
n th
e 31
st o
f M
ay a
nd a
nnua
l fig
ures
w
ill b
e re
port
ed t
o bo
ard
ther
eaft
er.
**Fu
rthe
r ta
rget
s st
ill t
o be
agr
eed
HPC
HARTE
R35
Ave
rage
leng
th o
f tim
e ta
ken
to r
e-le
t pr
oper
ties
in
the
last
yea
r
44
55
42
42
38
* 40
36
**
*P
leas
e n
ote
this
is a
Q2
pos
itio
n o
nly
.
The
perf
orm
ance
indi
cato
rs w
hich
for
m t
he A
nnua
l Ret
urn
to t
he
Cha
rter
will
be
sign
ed o
ff o
n th
e 31
st o
f M
ay a
nd a
nnua
l fig
ures
w
ill b
e re
port
ed t
o bo
ard
ther
eaft
er.
**Fu
rthe
r ta
rget
s st
ill t
o be
agr
eed
21
PI
Cod
e &
N
ame
On
Ta
rget
2
01
4/1
5
20
15
/16
2
01
6/1
7
20
17
/18
2
01
8/1
9
Exp
lan
atio
n o
f P
erfo
rman
ce
Val
ue
Targ
et
Val
ue
Targ
et
Val
ue
Targ
et
Targ
et
Targ
et
HPC
MT0
7 %
O
vera
ll Rep
airs
Com
plet
ed W
ithin
Ta
rget
92.8
3%
95%
93
.58%
95
%
93.1
8%
95%
95
%
95%
The
perc
enta
ge o
f re
pairs
com
plet
ed w
ithin
tar
get
rem
ains
st
eady
at
93%
. W
e co
ntin
ue t
o w
ork
clos
ely
with
Bui
ldin
g Ser
vice
s to
impr
ove
perf
orm
ance
to
reac
h th
e ta
rget
of 95
%.
PT.D
S.P
PF.C
MT0
1 Ave
rage
Tim
e fo
r pr
oces
sing
Pl
anni
ng
App
licat
ions
(H
ouse
hold
er)
7.
2 N
A 7.
9 N
A 7.
6 N
A N
A N
A
Thes
e fig
ures
hav
e no
w b
een
repo
rted
to
and
retu
rned
by
the
Sco
ttis
h G
over
nmen
t.
PT.D
S.P
PF.C
MT0
2 Ave
rage
Tim
e fo
r pr
oces
sing
Pl
anni
ng
App
licat
ions
(N
on
Hou
seho
lder
)
8.
3 N
A 9.
4 N
A 9.
8 N
A N
A N
A
Thes
e fig
ures
hav
e no
w b
een
repo
rted
to
and
retu
rned
by
the
Sco
ttis
h G
over
nmen
t.
PT.D
S.P
PF.C
MT0
3 Ave
rage
Tim
e fo
r pr
oces
sing
Pl
anni
ng
App
licat
ions
(M
ajor
)
10
.1
NA
13.3
N
A 20
N
A N
A N
A
Thes
e fig
ures
hav
e no
w b
een
repo
rted
to
and
retu
rned
by
the
Sco
ttis
h G
over
nmen
t.
