Developing Corporate Behavior

Developing Corporate Behavior

Sample

Corporate Training Materials

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TABLE OF CONTENTS

Preface .............................................................................................................................................. 3

What is Courseware? ................................................................................................................................ 3

How Do I Customize My Course? .............................................................................................................. 3

Materials Required ................................................................................................................................... 4

Maximizing Your Training Power .............................................................................................................. 5

Icebreakers ........................................................................................................................................ 6

Icebreaker: Friends Indeed ........................................................................................................................ 7

Training Manual Sample ..................................................................................................................... 8

Sample Module: Science of Behavior ........................................................................................................ 9

Instructor Guide Sample ................................................................................................................... 17

Sample Module: The Science of Behavior ............................................................................................... 18

Activities ......................................................................................................................................... 27

Quick Reference Sheets .................................................................................................................... 29

Certificate of Completion ................................................................................................................. 31

PowerPoint Sample .......................................................................................................................... 33

Full Course Table of Contents ........................................................................................................... 38

Preface

What is Courseware?

Welcome to Corporate Training Materials, a completely new training

experience!

Our courseware packages offer you top-quality training materials that

are customizable, user-friendly, educational, and fun. We provide your

materials, materials for the student, PowerPoint slides, and a take-

home reference sheet for the student. You simply need to prepare and

train!

Best of all, our courseware packages are created in Microsoft Office and can be opened using any

version of Word and PowerPoint. (Most other word processing and presentation programs support

these formats, too.) This means that you can customize the content, add your logo, change the color

scheme, and easily print and e-mail training materials.

How Do I Customize My Course?

Customizing your course is easy. To edit text, just click and type as you would with any document. This is

particularly convenient if you want to add customized statistics for your region, special examples for

your participants’ industry, or additional information. You can, of course, also use all of your word

processor’s other features, including text formatting and editing tools (such as cutting and pasting).

To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the

Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire

table” and press OK.

(You will also want to perform this step if you add modules or move them around.)

If you want to change the way text looks, you can format any piece of text any way you want. However,

to make it easy, we have used styles so that you can update all the text at once.

If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.

In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will

then produce the Modify Style options window where you can set your preferred style options.

For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would

do:

Now, we can change our formatting and it will apply to all the headings in the document.

For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by

Corporate Training Materials.

Materials Required

All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard

or chalkboard instead.)

We recommend that each participant have a copy of the Training Manual, and that you review each

module before training to ensure you have any special materials required. Worksheets and handouts are

included within a separate activities folder and can be reproduced and used where indicated. If you

would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead

of having individual worksheets.

We recommend these additional materials for all workshops:

Laptop with projector, for PowerPoint slides

Quick Reference Sheets for students to take home

Timer or watch (separate from your laptop)

Masking tape

Blank paper

Maximizing Your Training Power

We have just one more thing for you before you get started. Our company is built for trainers, by

trainers, so we thought we would share some of our tips with you, to help you create an engaging,

unforgettable experience for your participants.

Make it customized. By tailoring each course to your participants, you will find that your results

will increase a thousand-fold.

o Use examples, case studies, and stories that are relevant to the group.

o Identify whether your participants are strangers or whether they work together. Tailor

your approach appropriately.

o Different people learn in different ways, so use different types of activities to balance it

all out. (For example, some people learn by reading, while others learn by talking about

it, while still others need a hands-on approach. For more information, we suggest

Experiential Learning by David Kolb.)

Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk

for hours at a time. Make use of the tips in this book and your own experience to keep your

participants engaged. Mix up the activities to include individual work, small group work, large

group discussions, and mini-lectures.

Make it relevant. Participants are much more receptive to learning if they understand why they

are learning it and how they can apply it in their daily lives. Most importantly, they want to

know how it will benefit them and make their lives easier. Take every opportunity to tie what

you are teaching back to real life.

Keep an open mind. Many trainers find that they learn something each time they teach a

workshop. If you go into a training session with that attitude, you will find that there can be an

amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,

and make the most of it in your workshops.

And now, time for the training!

Icebreakers

Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an

Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the

participants. If the participants are new to each other, an icebreaker is a great way to introduce

everyone to each other. If the participants all know each other it can still help loosen up the

room and begin the training session on positive note. Below you will see one of the icebreakers

that can be utilized from the Icebreakers folder.

Icebreaker: Friends Indeed

Purpose

Have the participants moving around and help to make introductions to each other.

Materials Required

Name card for each person

Markers

Preparation

Have participants fill out their name card. Then, ask participants to stand in a circle, shoulder to

shoulder. They should place their name card at their feet. Then they can take a step back. You

as the facilitator should take the place in the center of the circle.

Activity

Explain that there is one less place than people in the group, as you are in the middle and will

be participating. You will call out a statement that applies to you, and anyone to whom that

statement applies must find another place in the circle.

Examples:

Friends who have cats at home

Friends who are wearing blue

Friends who don’t like ice cream

The odd person out must stand in the center and make a statement.

The rules:

You cannot move immediately to your left or right, or back to your place.

Let’s be adults: no kicking, punching, body-checking, etc.

Play a few rounds until everyone has had a chance to move around.

Training Manual Sample

On the following pages is a sample module from our Training Manual. Each of our courses

contains twelve modules with three to five lessons per module. It is in the same format and

contains the same material as the Instructor Guide, which is then shown after the Training

Manual sample, but does not contain the Lesson Plans box which assists the trainer during

facilitation.

The Training Manual can be easily updated, edited, or customized to add your business name

and company logo or that of your clients. It provides each participant with a copy of the

material where they can follow along with the instructor.

Sample Module: Science of Behavior

In life and business, behavior affects everything. A great corporate

behavior can open the door to creating happy customers, and new

customers. What exactly is behavior? In this section we will discuss

what behavior is, and what facilitates behavior. By the end of this

journey, you should have a good understanding of what corporate

behavior is, and how to implement it in your company.

Behavior is what a man does, not

what he thinks, feels, or believes.

Emily Dickinson

What is Behavior?

To understand how to influence the behavior of a company, you have to understand

what behavior is and the science behind it. Behavior is defined as the way a person

acts or behaves; anything that an organism does involving action and response to

stimulation. Corporate behavior relates to a structure a company has provided for

itself and employees, in order to improve the company’s effectiveness. A behavior

can be developed through three major components; psychology, sociology, and

anthropology.

Psychology

Understanding psychology is an important step in understanding how to change

your corporate behavior. Basically, psychology is the study of the human mind with

a major focus on behavior. With the use of psychology, it is possible to sometimes

change a person’s behavior. Psychology mostly deals with emotions, personality,

and perception. Psychology is like an onion, it has many layers. There are many

different fields in psychology, many of which could be applied to the corporate

setting. In a corporate setting, psychology would help with:

Training / Learning

Engagement / Motivation

Job Satisfaction

Decision Making

Leadership

Stress

Sociology

Sociology is the study of a society, social relationships, and institutions. Sociologists

study a group, or an organization and how the people within these groups relate and

interact with one another. Social psychology mixes concepts from psychology and

sociology that focuses on the influences people have on one another. Sociology is an

important aspect of behavior because it shows us how we relate to each other as a

group.

Here are some ways sociology effects people:

Attitude

Group Processes

Group Decision making

Communication

Anthropology

Anthropology is the study of the human race and its cultures. This relates to cultures,

such as studying ancient tribes and past societies. The culture that we are raised in,

affects the way we act as adults. Understanding different cultures and traditions helps

make the workplace a stronger unit. Without this understanding, we are alienating

those employees who may be from a different background. What does anthropology

include?

Comparative values

Comparative attitudes

Cultural analysis

Cross Cultural analysis

Case Study

Angelica was raised in a strict household. Because of her cultural background, it was

considered taboo to show a lot of emotions. She was always taught to be strong, and

hide what she was feeling inside. Her mother raised her the same way she had been

raised, the same way her grandmother had been raised and so forth. Angelica noticed

that the way she was raised had a negative effect on her life. She was unable to

express simple emotions because she had always been conditioned not to. Her co-workers thought she

was a cold and uncaring person, but that just wasn’t the case.

Module Two: Review Questions

1. What develops behavior?

a) Psychology

b) Sociology

c) Anthology

d) All of the above

2. What is corporate behavior?

a) A structure a company has provided for itself and employees, in order to reduce the

company’s profit margin

b) A structure a company has provided for itself and employees, in order to improve the

company’s effectiveness

c) A structure a company has provided for itself and employees, in order to reduce the


d) None of the above

3. What is psychology?

a) The study of the human mind

b) The study of the human behavior in a society

c) The study of the human behavior in a culture


4. What is the definition of behavior?

a) The way a person dresses

b) The way a person says things

c) The way a person acts or behaves


5. What is Social psychology?

a) The study of mental illness in a culture

b) The mix of concepts from psychology and sociology

c) The study of concepts from psychology


6. Which of the following does psychology help with in a corporate setting?

a) Training

b) Stress

c) Motivation

d) All of the above

7. Which is not a way that sociology affects a person?

a) Ability to work as an individual

b) Attitude

c) Communication


8. What is sociology?

a) The study of a company

b) The study of a culture

c) The study of mental illness

d) The study of a group and how people relate within it

9. What does anthropology include?

a) Comparative values

b) Mental illness

c) Group dynamic


10. What is anthropology?

a) The study of groups of people

b) The study of the human mind

c) The study of cultures


Instructor Guide Sample

On the following pages is a sample module from our Instructor Guide. It provides the instructor

with a copy of the material and a Lesson Plans box. Each Instructor Guide and Training Manual

mirrors each other in terms of the content. They differ in that the Instructor Guide is

customized towards the trainer, and Training Manual is customized for the participant.

The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to

assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to

complete the lesson, any materials that are needed for the lesson, recommended activities, and

additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.

Sample Module: The Science of Behavior

In life and business, behavior affects everything. A great corporate

behavior can open the door to creating happy customers, and new

customers. What exactly is behavior? In this section we will discuss

what behavior is, and what facilitates behavior. By the end of this

journey, you should have a good understanding of what corporate

behavior is, and how to implement it in your company.

Behavior is what a man does, not

what he thinks, feels, or believes.

Emily Dickinson

What is Behavior?

To understand how to influence the behavior of a company, you have to understand

what behavior is and the science behind it. Behavior is defined as the way a person

acts or behaves; anything that an organism does involving action and response to

stimulation. Corporate behavior relates to a structure a company has provided for

itself and employees, in order to improve the company’s effectiveness. A behavior

can be developed through three major components; psychology, sociology, and

anthropology.

Estimated Time 8 minutes

Topic Objective Understanding Behavior

Topic Summary Understanding Behavior

Understand what behavior is.

Materials Required Flipchart/board and marker

Planning Checklist None

Recommended Activity

As a group, pick three celebrities who have famous behaviors. As a group,

write down on the flipchart/board what makes those celebrities recognizable

through their behavior.

Stories to Share Share any personal or relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions What is behavior?

Psychology

Understanding psychology is an important step in understanding how to change

your corporate behavior. Basically, psychology is the study of the human mind with

a major focus on behavior. With the use of psychology, it is possible to sometimes

change a person’s behavior. Psychology mostly deals with emotions, personality,

and perception. Psychology is like an onion, it has many layers. There are many

different fields in psychology, many of which could be applied to the corporate

setting. In a corporate setting, psychology would help with:

Training / Learning

Engagement / Motivation

Job Satisfaction

Decision Making

Leadership

Stress


Topic Objective Color Psychology

Topic Summary Color Psychology

Explore psychology.

Materials Required 01-Color Psychology


Recommended Activity Complete the worksheet individually.

Stories to Share Share any personal relevant stories.


Review Questions What is psychology?

Sociology

Sociology is the study of a society, social relationships, and institutions. Sociologists

study a group, or an organization and how the people within these groups relate and

interact with one another. Social psychology mixes concepts from psychology and

sociology that focuses on the influences people have on one another. Sociology is an

important aspect of behavior because it shows us how we relate to each other as a

group.

Here are some ways sociology effects people:

Attitude

Group Processes

Group Decision making

Communication


Topic Objective Group Discussion

Topic Summary Group Discussion

Discuss sociology.



Recommended Activity As a group, discuss the importance of understanding sociology. How does it

affect your company?

Stories to Share Share any personal, relevant stories.


Review Questions What is sociology?

Anthropology

Anthropology is the study of the human race and its cultures. This relates to cultures,

such as studying ancient tribes and past societies. The culture that we are raised in,

affects the way we act as adults. Understanding different cultures and traditions helps

make the workplace a stronger unit. Without this understanding, we are alienating

those employees who may be from a different background. What does anthropology

include?

Comparative values

Comparative attitudes

Cultural analysis

Cross Cultural analysis


Topic Objective Group Anthropology Discussion

Topic Summary Group Anthropology Discussion

Discuss Anthropology.



Recommended Activity As a group, discuss the importance of understanding Anthropology. Discuss

how a person’s culture shapes how they are as an adult.



Review Questions What is anthropology?

Case Study

Angelica was raised in a strict household. Because of her cultural background, it was

considered taboo to show a lot of emotions. She was always taught to be strong, and

hide what she was feeling inside. Her mother raised her the same way she had been

raised, the same way her grandmother had been raised and so forth. Angelica noticed

that the way she was raised had a negative effect on her life. She was unable to

express simple emotions because she had always been conditioned not to. Her co-workers thought she

was a cold and uncaring person, but that just wasn’t the case.


Topic Objective Outline the Science of behavior case study.

Topic Summary Case study

Discuss the importance of understanding the aspects of behavior.

Materials Required None


Recommended Activity Discuss the outcome of the case study.



Review Questions Why did Angelica’s co-workers think she was uncaring?

Module Two: Review Questions

1. What develops behavior?

a) Psychology

b) Sociology

c) Anthology

d) All of the above

A behavior can be developed threw three major components; psychology, sociology, and

anthropology.

2. What is corporate behavior?

a) A structure a company has provided for itself and employees, in order to reduce the

company’s profit margin

b) A structure a company has provided for itself and employees, in order to improve the


c) A structure a company has provided for itself and employees, in order to reduce the



Corporate behavior relates to a structure a company has provided for itself and employees, in

order to improve the company’s effectiveness.

3. What is psychology?

a) The study of the human mind

b) The study of the human behavior in a society

c) The study of the human behavior in a culture


Psychology is the study of the human mind with a major focus on behavior.

4. What is the definition of behavior?

a) The way a person dresses

b) The way a person says things

c) The way a person acts or behaves


Webster’s dictionary defines behavior as the way a person acts or behaves anything that an

organism does involving action and response to stimulation.

5. What is Social psychology?

a) The study of mental illness in a culture

b) The mix of concepts from psychology and sociology

c) The study of concepts from psychology


Social psychology mixes concepts from psychology and sociology that focuses on the influences

people have on one another.

6. Which of the following does psychology help with in a corporate setting?

a) Training

b) Stress

c) Motivation

d) All of the above

In a corporate setting psychology would help with: Training / Learning, Engagement /

Motivation, Job Satisfaction, Decision Making, Leadership, and Stress.

7. Which is not a way that sociology affects a person?

a) Ability to work as an individual

b) Attitude

c) Communication


Here are some ways sociology effects people: Attitude, Group Processes, Group Decision

making, and Communication.

8. What is sociology?

a) The study of a company

b) The study of a culture

c) The study of mental illness

d) The study of a group and how people relate within it

Sociology is the study of a society, social relationships, and institutions. Sociologists study a

group, or an organization and how the people within these groups relate and interact with one

another.

9. What does anthropology include?

a) Comparative values

b) Mental illness

c) Group dynamic


What does anthropology include? Comparative values, Comparative attitudes, Cultural analysis,

and Cross Cultural analysis.

10. What is anthropology?

a) The study of groups of people

b) The study of the human mind

c) The study of cultures


Anthropology is the study of the human race and its cultures. This relates to cultures, such as

studying tribes in Africa.

Activities

During the facilitation of a lesson Worksheet or Handout may be utilized to help present the

material. If a lesson calls for a Worksheet or Handout it will be listed in the Lesson Plan box

under Materials Required. The trainer can then utilize the Activities folder for the

corresponding material and then provide it to the participants. They are all on separate Word

documents, and are easily edited and customized.

Below you will see the Worksheets or Handouts that are utilized during the training of the

above lesson. They are located in the Activities folder and can be easily printed and edited for

the participants.

Sample Worksheet: Color Psychology

Pick the color that you like the most and see what it says about your personality.

Purple:

Mysterious Knowledgeable

Creative Intuitive

Pink:

Thoughtful Playful

Romanic Sensitive

Red:

Confident Determined

Bold Extrovert

Yellow:

Idealistic Attentive

Fun Energetic

Blue:

Intelligent Trustworthy

Charming Loveable

Green:

Balanced Affectionate Adventurous

Peaceful

Orange:

Good Natured Social

Ambitious Positive

Black:

Introverted Loyal

Disciplined Serious

Quick Reference Sheets

Below is an example of our Quick reference Sheets. They are used to provide the participants

with a quick way to reference the material after the course has been completed. They can be

customized by the trainer to provide the material deemed the most important. They are a way

the participants can look back and reference the material at a later date.

They are also very useful as a take-away from the workshop when branded. When a participant

leaves with a Quick Reference Sheet it provides a great way to promote future business.

Conservation of Materials

It costs a lot of money to run a company.

A huge expenditure is supplies and

materials for employee use. Supplies are

a necessary expense, but a lot of supplies

are wasted, broken, or stolen by

employees. Having a corporate behavior

that values conserving those supplies

could save the company thousands of

dollars. This doesn’t mean that you

should make it hard for employees to

obtain the materials they need to

perform their job functions. It does mean

that you should be monitoring usage, and

deciding if the usage is excessive or not

for that particular department. According

to HR.com, on average each employee

wastes over 1400 sheets of paper per

year. That adds up to $84 per employee.

How many employees do you have in

your company?

Managerial Structure

Managerial structure relates to how the management team is

put together, and what types of employees make it up.

Unfortunately, many of us have dealt with an incompetent boss.

Nothing squashes employee morale quicker than a poorly

trained manager. A supervisor should meet three major

qualifications:

Leadership skills: Understand how to lead a team effectively.

Understand the proper way to address employees and how

to encourage and motivate them. Should have knowledge on

how to give constructive criticism.

Departmental Knowledge: Knowledge of the processes and

function of the department. This means that the manager

should know how to perform the job tasks of the employees

they supervise. The worst thing in the world is to have a boss

that doesn’t know how you do your job, and wants to

critique you.

Company Knowledge: The manager should be

knowledgeable about what product or service the company

provides to the public, and about what is new with the

company. They should know what the company goals and

values are, and what the future plans are for the company.

Improved Employee Performance

A happy worker makes a happy company. Having a corporate behavior that promotes safety, recognition, and

engagement (to name a few) creates happy employees. When an employee is content in their position, their

productivity rises. Here are some ways your employees’ performance can improve:

Better customer service

Rise in productivity

More positive work atmosphere

Fewer wasted resources and supplies

Less absenteeism

Better team work

Better communication with co-workers

Developing Corporate Behavior

www.corporatetrainingmaterials.com © Corporate Training Materials

http://www.corporatetrainingmaterials.com/

Certificate of Completion

Every course comes with a Certificate of Completion where the participants can be recognized

for completing the course. It provides a record of their attendance and to be recognized for

their participation in the workshop.

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PowerPoint Sample

Below you will find the PowerPoint sample. The slides are based on and created from the

Training Manual. PowerPoint slides are a great tool to use during the facilitation of the

material; they help to focus on the important points of information presented during the

training.

Full Course Table of Contents

Preface ..............................................................................................................................................7

What is Courseware? ................................................................................................................................ 7

How Do I Customize My Course? .............................................................................................................. 7

Materials Required ................................................................................................................................... 9

Maximizing Your Training Power .............................................................................................................. 9

Module One: Getting Started ........................................................................................................... 11

Housekeeping Items................................................................................................................................ 11

The Parking Lot ....................................................................................................................................... 12

Workshop Objectives .............................................................................................................................. 12

Module Two: The Science of ............................................................................................................. 13

What is Behavior? ................................................................................................................................... 13

Psychology .............................................................................................................................................. 14

Sociology ................................................................................................................................................. 15

Anthropology .......................................................................................................................................... 16

Case Study ............................................................................................................................................... 17

Module Two: Review Questions .............................................................................................................. 18

Module Three: Benefits for Corporate Behavior ................................................................................ 21

Employee Safety ..................................................................................................................................... 21

Conservation of Materials ...................................................................................................................... 22

Engagement ............................................................................................................................................ 23

Improved Employee Performance .......................................................................................................... 24

Case Study ............................................................................................................................................... 25

Module Three: Review Questions ........................................................................................................... 26

Module Four: Most Common Categories of Corporate Behavior ........................................................ 29

Managerial Structure .............................................................................................................................. 29

Values and Ethics .................................................................................................................................... 30

Employee Accountability ........................................................................................................................ 32

Workplace Incidents ............................................................................................................................... 33

Case Study ............................................................................................................................................... 33

Module Four: Review Questions ............................................................................................................. 35

Module Five: Managerial Structure .................................................................................................. 38

Clearly Defined Management ................................................................................................................. 38

Qualified Management Team ................................................................................................................. 40

Obvious Advancement Path .................................................................................................................... 41

Apparent Grievance Procedures ............................................................................................................. 42

Case Study ............................................................................................................................................... 43

Module Five: Review Questions .............................................................................................................. 44

Module Six: Company Values and Ethics ........................................................................................... 47

Environmental......................................................................................................................................... 47

Charity and Community Outreach .......................................................................................................... 49

Integrity .................................................................................................................................................. 50

Diversity .................................................................................................................................................. 50

Case Study ............................................................................................................................................... 51

Module Six: Review Questions ................................................................................................................ 53

Module Seven: Employee Accountability .......................................................................................... 56

Attitude ................................................................................................................................................... 56

Attendance ............................................................................................................................................. 57

Honesty ................................................................................................................................................... 58

Substance Abuse & Workplace Violence ................................................................................................ 59

Case Study ............................................................................................................................................... 61

Module Seven: Review Questions ........................................................................................................... 62

Module Eight: Workplace Incidents .................................................................................................. 65

Safety ...................................................................................................................................................... 65

Prejudice & Discrimination ..................................................................................................................... 66

Vandalism & Theft .................................................................................................................................. 67

Harassment or Bullying........................................................................................................................... 68

Case Study ............................................................................................................................................... 69

Module Eight: Review Questions ............................................................................................................ 70

Module Nine: Designing and Implementing ...................................................................................... 73

Group Planning ....................................................................................................................................... 73

Define Preferred Organizational Behaviors ............................................................................................ 74

Hiring ...................................................................................................................................................... 75

Training Employees ................................................................................................................................. 76

Case Study ............................................................................................................................................... 77

Module Nine: Review Questions ............................................................................................................. 78

Module Ten: Corporate Team Behavior ............................................................................................ 81

Team Building ......................................................................................................................................... 81

Better Communication ............................................................................................................................ 82

Conflict Resolution .................................................................................................................................. 83

to the Company and the Department ..................................................................................................... 84

Case Study ............................................................................................................................................... 84

Module Ten: Review Questions .............................................................................................................. 86

Module Eleven: Auditing Corporate Behavior ................................................................................... 89

Affirm Ethical Behavior ........................................................................................................................... 89

Investigate and Review Reported Incidents ............................................................................................ 90

Determine Progress ................................................................................................................................ 91

Get Employee Feedback & Revise ........................................................................................................... 92

Case Study ............................................................................................................................................... 93

Module Eleven: Review Questions .......................................................................................................... 94

Module Twelve: Wrapping Up .......................................................................................................... 97

Words from the Wise .............................................................................................................................. 97

Review of Parking Lot ............................................................................................................................. 97

Lessons Learned ...................................................................................................................................... 97

Completion of Action Plans and Evaluations .......................................................................................... 98

Documents

Developing Corporate Behavior