DEVELOPING AN ISP FOR HOTEL INDUSTRY:

A CASE STUDY ON PUTRA PALACE HOTEL

A report submitted to the Graduate School in partial

fulfillment of the requirement for the

Degree Master of Science (Information Technology)

Universiti Utara Malaysia

BY

Nor Kamaliah Khalmis

0 Nor Kamaliah Khamis, 2003. All right reserved

PERMISSION TO USE

In presenting this thesis in partial fulfillment of the requirement for a

postgraduate degree from Universiti War-a Malaysia, I agree that the University

Library may make it freely available for inspection. I further agree that permission

for copying of this thesis in any manner, in whole or in part, for scholarly purposes

maybe granted by my supervisor, in their absence, by the Dean of the Graduate

School. It is understood that any copying or pubhcation or use of this thesis or parts

thereof for financial gain shall not be allowed without my written permission. It is

also understood that due recognition shall be given to me and to Universiti Utara

Malaysia for any scholarly use which may be made of ay material from my thesis.

Requests for permission to copy or to make other use of material in this

thesis, in whole or in part, should be addressed to:

Dean of Graduate School

Universiti Utara Malaysia

06010 UUM Sintok

Kedah Darul .Aman.

ABSTRACT

This thesis describes a study on developing Information Strategic Plan (ISP) for

Hotel Industry, where Putra Palace Hotel as the case study, through the use of a well-

known and popular information strategic planning methodology, Information

Engineering (IE). This thesis analyzed the main and important functions for the

whole department in Putra Palace Hotel. Deciding which new systems to build

should be an essential component for the organizational process because few hotels

operate today without the aid of information technology (IT) and information

systems (IS). The hotel industry needs to develop an information strategic plan to

support their business plan. This study adopted the planning and analysis phase in

IE. In the first phase of IE, top management goals and critical success factors

(CSFs) are gathered. The output of the study is the application systems portfolio

derived from the analysis phase. Through ISP, hotel industry can use the

application systems portfolio to achieve their mission, vision and goals and at the

same time can prioritize the systems according to their financial budget and

constraints.

ABSTRAK

Tesis ini membincangkan tentang membangunkan Perancangan Maklumat Strategik

bagi industri hotel, di mana Hotel Putra Palace sebagai kajian kes, dengan

menggunakan metodologi Kejuruteraan Maklumat. Kajian ini mengena.lpasti fungsi-

fungsi utama dan penting bagi setiap jabatan di Hotel Putra Palace. Membuat

keputusan mengenai sistem baru yang perlu dibangunkan merupakan komponen

utama kepada proses organisasi kerana kebanyakan hotel yang beroperasi pada mass

kini tidak menggunakan bantuan teknologi maklumat dan sistem maklumat. Industri

hotel perlu membangunkan Perancangan Maklumat Strategik untuk menyokong

perancangan pemiagaan mereka. Kajian ini mengadaptasi fasa perancangan dan

analisis dalam kejuruteraan maklumat. Dalam fasa pertama, matlamat pihak

pengurusan dan faktor-faktor kejayaan kritikal diperolehi. Hasil kajian adalah

portfidio aplikasi sistem yang diperolehi dalam fasa analisis. Dengan terhasilnya

Perancangan Maklumat Strategik, industri hotel dapat menggunakan porffolio

aplikasi sistem untuk mencapai misi, visi, dan matlamat organisasi dan pada masa

yang sama dapat mengutamakan sistem yang perlu dibangunkan mengikut

peruntukan kewangan dan kekangan-kekangan.

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