Developed for

ldquoYou Speciallyrdquo

Positive First Impressions

Impression Management

Objectives

To learn how to project a professional image

To become familiar with appropriate business attire for an interview

To recognize how non-verbal communication affects your professional image

To introduce some basic dorsquos and donrsquots of ldquoBusiness Etiquetterdquo

The Great Impression

Perception is Reality

You can influence a personrsquos impression of you

Your resume begins to create a positive impression of you

Your appearance and body language has to match the perception of the interviewer

The Great Impression

Appearance

includes items within your control

what you wear how you are groomed should suggest care

and awareness

Body Language

will tell the message of your inner character and emotions should convey confidence and enthusiasm

Communication

What you say ie choice of words 7 - 10

How you say the words ie para-language 35 - 38Includes vocal tone inflection rate volume and pitch

Non-Verbal Body Language 55 Includes posture gestures facial expressions and body movements

Confidence and Enthusiasm

Your impression and non-verbal image have to impart confidence and enthusiasm

Your physical actions will express your mental attitudes and emotions

Eliminate distractions

Act like you belong therehellip

hellipYou have to ldquoown the roomrdquo

ldquoMagic Pillsrdquo

Eye contact

Smiling

Handshake and Greeting

Posture

Eye Contact

Eye contact accounts for a majority of the non-verbal facial expressions you send

Eye contact builds rapport

Good eye contact involves looking at the speaker moderate eye movements and blinking relaxed facial expressions and maintaining contact about 60-70 of the time

Do not stare or glare

Smiling The smile communicates positive qualities about

you

Connect your smile to appropriate movements and gestures

It is a natural emotional response to something pleasurable

Intersperse a reassuring smile with your message

Keep ldquoLip guardrdquo handy for the perfect smile

Handshake and Greeting

The handshake is a physical greeting that accompanies a verbal greeting

It is expected and anticipated

A firm handshake with good eye contact communicates self-confidence

A sloppy handshake shows that you are unsure and have problems

Handshake and Greeting

Extend your hand and grip the other persons hand so that the web of your thumbs meet

Shake just a couple of times

The motion is from the elbow not the shoulder

End the handshake cleanly before the introduction is over

If you want to count a good handshake is held for three or four seconds

Handshake and Greeting

Maintain a good eye contact

Have an upright posture leaning in slightly toward other person

Stay at an armrsquos distance

Shake hands on an even level

Do not offer a wet or cold hand to shake

Remove any kind of gloves before shaking hands

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Impression Management

Objectives

To learn how to project a professional image

To become familiar with appropriate business attire for an interview

To recognize how non-verbal communication affects your professional image

To introduce some basic dorsquos and donrsquots of ldquoBusiness Etiquetterdquo

The Great Impression

Perception is Reality

You can influence a personrsquos impression of you

Your resume begins to create a positive impression of you

Your appearance and body language has to match the perception of the interviewer

The Great Impression

Appearance

includes items within your control

what you wear how you are groomed should suggest care

and awareness

Body Language

will tell the message of your inner character and emotions should convey confidence and enthusiasm

Communication

What you say ie choice of words 7 - 10

How you say the words ie para-language 35 - 38Includes vocal tone inflection rate volume and pitch

Non-Verbal Body Language 55 Includes posture gestures facial expressions and body movements

Confidence and Enthusiasm

Your impression and non-verbal image have to impart confidence and enthusiasm

Your physical actions will express your mental attitudes and emotions

Eliminate distractions

Act like you belong therehellip

hellipYou have to ldquoown the roomrdquo

ldquoMagic Pillsrdquo

Eye contact

Smiling

Handshake and Greeting

Posture

Eye Contact

Eye contact accounts for a majority of the non-verbal facial expressions you send

Eye contact builds rapport

Good eye contact involves looking at the speaker moderate eye movements and blinking relaxed facial expressions and maintaining contact about 60-70 of the time

Do not stare or glare

Smiling The smile communicates positive qualities about

you

Connect your smile to appropriate movements and gestures

It is a natural emotional response to something pleasurable

Intersperse a reassuring smile with your message

Keep ldquoLip guardrdquo handy for the perfect smile

Handshake and Greeting

The handshake is a physical greeting that accompanies a verbal greeting

It is expected and anticipated

A firm handshake with good eye contact communicates self-confidence

A sloppy handshake shows that you are unsure and have problems

Handshake and Greeting

Extend your hand and grip the other persons hand so that the web of your thumbs meet

Shake just a couple of times

The motion is from the elbow not the shoulder

End the handshake cleanly before the introduction is over

If you want to count a good handshake is held for three or four seconds

Handshake and Greeting

Maintain a good eye contact

Have an upright posture leaning in slightly toward other person

Stay at an armrsquos distance

Shake hands on an even level

Do not offer a wet or cold hand to shake

Remove any kind of gloves before shaking hands

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

The Great Impression

Perception is Reality

You can influence a personrsquos impression of you

Your resume begins to create a positive impression of you

Your appearance and body language has to match the perception of the interviewer

The Great Impression

Appearance

includes items within your control

what you wear how you are groomed should suggest care

and awareness

Body Language

will tell the message of your inner character and emotions should convey confidence and enthusiasm

Communication

What you say ie choice of words 7 - 10

How you say the words ie para-language 35 - 38Includes vocal tone inflection rate volume and pitch

Non-Verbal Body Language 55 Includes posture gestures facial expressions and body movements

Confidence and Enthusiasm

Your impression and non-verbal image have to impart confidence and enthusiasm

Your physical actions will express your mental attitudes and emotions

Eliminate distractions

Act like you belong therehellip

hellipYou have to ldquoown the roomrdquo

ldquoMagic Pillsrdquo

Eye contact

Smiling

Handshake and Greeting

Posture

Eye Contact

Eye contact accounts for a majority of the non-verbal facial expressions you send

Eye contact builds rapport

Good eye contact involves looking at the speaker moderate eye movements and blinking relaxed facial expressions and maintaining contact about 60-70 of the time

Do not stare or glare

Smiling The smile communicates positive qualities about

you

Connect your smile to appropriate movements and gestures

It is a natural emotional response to something pleasurable

Intersperse a reassuring smile with your message

Keep ldquoLip guardrdquo handy for the perfect smile

Handshake and Greeting

The handshake is a physical greeting that accompanies a verbal greeting

It is expected and anticipated

A firm handshake with good eye contact communicates self-confidence

A sloppy handshake shows that you are unsure and have problems

Handshake and Greeting

Extend your hand and grip the other persons hand so that the web of your thumbs meet

Shake just a couple of times

The motion is from the elbow not the shoulder

End the handshake cleanly before the introduction is over

If you want to count a good handshake is held for three or four seconds

Handshake and Greeting

Maintain a good eye contact

Have an upright posture leaning in slightly toward other person

Stay at an armrsquos distance

Shake hands on an even level

Do not offer a wet or cold hand to shake

Remove any kind of gloves before shaking hands

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

The Great Impression

Appearance

includes items within your control

what you wear how you are groomed should suggest care

and awareness

Body Language

will tell the message of your inner character and emotions should convey confidence and enthusiasm

Communication

What you say ie choice of words 7 - 10

How you say the words ie para-language 35 - 38Includes vocal tone inflection rate volume and pitch

Non-Verbal Body Language 55 Includes posture gestures facial expressions and body movements

Confidence and Enthusiasm

Your impression and non-verbal image have to impart confidence and enthusiasm

Your physical actions will express your mental attitudes and emotions

Eliminate distractions

Act like you belong therehellip

hellipYou have to ldquoown the roomrdquo

ldquoMagic Pillsrdquo

Eye contact

Smiling

Handshake and Greeting

Posture

Eye Contact

Eye contact accounts for a majority of the non-verbal facial expressions you send

Eye contact builds rapport

Good eye contact involves looking at the speaker moderate eye movements and blinking relaxed facial expressions and maintaining contact about 60-70 of the time

Do not stare or glare

Smiling The smile communicates positive qualities about

you

Connect your smile to appropriate movements and gestures

It is a natural emotional response to something pleasurable

Intersperse a reassuring smile with your message

Keep ldquoLip guardrdquo handy for the perfect smile

Handshake and Greeting

The handshake is a physical greeting that accompanies a verbal greeting

It is expected and anticipated

A firm handshake with good eye contact communicates self-confidence

A sloppy handshake shows that you are unsure and have problems

Handshake and Greeting

Extend your hand and grip the other persons hand so that the web of your thumbs meet

Shake just a couple of times

The motion is from the elbow not the shoulder

End the handshake cleanly before the introduction is over

If you want to count a good handshake is held for three or four seconds

Handshake and Greeting

Maintain a good eye contact

Have an upright posture leaning in slightly toward other person

Stay at an armrsquos distance

Shake hands on an even level

Do not offer a wet or cold hand to shake

Remove any kind of gloves before shaking hands

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Communication

What you say ie choice of words 7 - 10

How you say the words ie para-language 35 - 38Includes vocal tone inflection rate volume and pitch

Non-Verbal Body Language 55 Includes posture gestures facial expressions and body movements

Confidence and Enthusiasm

Your impression and non-verbal image have to impart confidence and enthusiasm

Your physical actions will express your mental attitudes and emotions

Eliminate distractions

Act like you belong therehellip

hellipYou have to ldquoown the roomrdquo

ldquoMagic Pillsrdquo

Eye contact

Smiling

Handshake and Greeting

Posture

Eye Contact

Eye contact accounts for a majority of the non-verbal facial expressions you send

Eye contact builds rapport

Good eye contact involves looking at the speaker moderate eye movements and blinking relaxed facial expressions and maintaining contact about 60-70 of the time

Do not stare or glare

Smiling The smile communicates positive qualities about

you

Connect your smile to appropriate movements and gestures

It is a natural emotional response to something pleasurable

Intersperse a reassuring smile with your message

Keep ldquoLip guardrdquo handy for the perfect smile

Handshake and Greeting

The handshake is a physical greeting that accompanies a verbal greeting

It is expected and anticipated

A firm handshake with good eye contact communicates self-confidence

A sloppy handshake shows that you are unsure and have problems

Handshake and Greeting

Extend your hand and grip the other persons hand so that the web of your thumbs meet

Shake just a couple of times

The motion is from the elbow not the shoulder

End the handshake cleanly before the introduction is over

If you want to count a good handshake is held for three or four seconds

Handshake and Greeting

Maintain a good eye contact

Have an upright posture leaning in slightly toward other person

Stay at an armrsquos distance

Shake hands on an even level

Do not offer a wet or cold hand to shake

Remove any kind of gloves before shaking hands

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Confidence and Enthusiasm

Your impression and non-verbal image have to impart confidence and enthusiasm

Your physical actions will express your mental attitudes and emotions

Eliminate distractions

Act like you belong therehellip

hellipYou have to ldquoown the roomrdquo

ldquoMagic Pillsrdquo

Eye contact

Smiling

Handshake and Greeting

Posture

Eye Contact

Eye contact accounts for a majority of the non-verbal facial expressions you send

Eye contact builds rapport

Good eye contact involves looking at the speaker moderate eye movements and blinking relaxed facial expressions and maintaining contact about 60-70 of the time

Do not stare or glare

Smiling The smile communicates positive qualities about

you

Connect your smile to appropriate movements and gestures

It is a natural emotional response to something pleasurable

Intersperse a reassuring smile with your message

Keep ldquoLip guardrdquo handy for the perfect smile

Handshake and Greeting

The handshake is a physical greeting that accompanies a verbal greeting

It is expected and anticipated

A firm handshake with good eye contact communicates self-confidence

A sloppy handshake shows that you are unsure and have problems

Handshake and Greeting

Extend your hand and grip the other persons hand so that the web of your thumbs meet

Shake just a couple of times

The motion is from the elbow not the shoulder

End the handshake cleanly before the introduction is over

If you want to count a good handshake is held for three or four seconds

Handshake and Greeting

Maintain a good eye contact

Have an upright posture leaning in slightly toward other person

Stay at an armrsquos distance

Shake hands on an even level

Do not offer a wet or cold hand to shake

Remove any kind of gloves before shaking hands

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

ldquoMagic Pillsrdquo

Eye contact

Smiling

Handshake and Greeting

Posture

Eye Contact

Eye contact accounts for a majority of the non-verbal facial expressions you send

Eye contact builds rapport

Good eye contact involves looking at the speaker moderate eye movements and blinking relaxed facial expressions and maintaining contact about 60-70 of the time

Do not stare or glare

Smiling The smile communicates positive qualities about

you

Connect your smile to appropriate movements and gestures

It is a natural emotional response to something pleasurable

Intersperse a reassuring smile with your message

Keep ldquoLip guardrdquo handy for the perfect smile

Handshake and Greeting

The handshake is a physical greeting that accompanies a verbal greeting

It is expected and anticipated

A firm handshake with good eye contact communicates self-confidence

A sloppy handshake shows that you are unsure and have problems

Handshake and Greeting

Extend your hand and grip the other persons hand so that the web of your thumbs meet

Shake just a couple of times

The motion is from the elbow not the shoulder

End the handshake cleanly before the introduction is over

If you want to count a good handshake is held for three or four seconds

Handshake and Greeting

Maintain a good eye contact

Have an upright posture leaning in slightly toward other person

Stay at an armrsquos distance

Shake hands on an even level

Do not offer a wet or cold hand to shake

Remove any kind of gloves before shaking hands

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Eye Contact

Eye contact accounts for a majority of the non-verbal facial expressions you send

Eye contact builds rapport

Good eye contact involves looking at the speaker moderate eye movements and blinking relaxed facial expressions and maintaining contact about 60-70 of the time

Do not stare or glare

Smiling The smile communicates positive qualities about

you

Connect your smile to appropriate movements and gestures

It is a natural emotional response to something pleasurable

Intersperse a reassuring smile with your message

Keep ldquoLip guardrdquo handy for the perfect smile

Handshake and Greeting

The handshake is a physical greeting that accompanies a verbal greeting

It is expected and anticipated

A firm handshake with good eye contact communicates self-confidence

A sloppy handshake shows that you are unsure and have problems

Handshake and Greeting

Extend your hand and grip the other persons hand so that the web of your thumbs meet

Shake just a couple of times

The motion is from the elbow not the shoulder

End the handshake cleanly before the introduction is over

If you want to count a good handshake is held for three or four seconds

Handshake and Greeting

Maintain a good eye contact

Have an upright posture leaning in slightly toward other person

Stay at an armrsquos distance

Shake hands on an even level

Do not offer a wet or cold hand to shake

Remove any kind of gloves before shaking hands

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Smiling The smile communicates positive qualities about

you

Connect your smile to appropriate movements and gestures

It is a natural emotional response to something pleasurable

Intersperse a reassuring smile with your message

Keep ldquoLip guardrdquo handy for the perfect smile

Handshake and Greeting

The handshake is a physical greeting that accompanies a verbal greeting

It is expected and anticipated

A firm handshake with good eye contact communicates self-confidence

A sloppy handshake shows that you are unsure and have problems

Handshake and Greeting

Extend your hand and grip the other persons hand so that the web of your thumbs meet

Shake just a couple of times

The motion is from the elbow not the shoulder

End the handshake cleanly before the introduction is over

If you want to count a good handshake is held for three or four seconds

Handshake and Greeting

Maintain a good eye contact

Have an upright posture leaning in slightly toward other person

Stay at an armrsquos distance

Shake hands on an even level

Do not offer a wet or cold hand to shake

Remove any kind of gloves before shaking hands

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Keep ldquoLip guardrdquo handy for the perfect smile

Handshake and Greeting

The handshake is a physical greeting that accompanies a verbal greeting

It is expected and anticipated

A firm handshake with good eye contact communicates self-confidence

A sloppy handshake shows that you are unsure and have problems

Handshake and Greeting

Extend your hand and grip the other persons hand so that the web of your thumbs meet

Shake just a couple of times

The motion is from the elbow not the shoulder

End the handshake cleanly before the introduction is over

If you want to count a good handshake is held for three or four seconds

Handshake and Greeting

Maintain a good eye contact

Have an upright posture leaning in slightly toward other person

Stay at an armrsquos distance

Shake hands on an even level

Do not offer a wet or cold hand to shake

Remove any kind of gloves before shaking hands

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Handshake and Greeting

The handshake is a physical greeting that accompanies a verbal greeting

It is expected and anticipated

A firm handshake with good eye contact communicates self-confidence

A sloppy handshake shows that you are unsure and have problems

Handshake and Greeting

Extend your hand and grip the other persons hand so that the web of your thumbs meet

Shake just a couple of times

The motion is from the elbow not the shoulder

End the handshake cleanly before the introduction is over

If you want to count a good handshake is held for three or four seconds

Handshake and Greeting

Maintain a good eye contact

Have an upright posture leaning in slightly toward other person

Stay at an armrsquos distance

Shake hands on an even level

Do not offer a wet or cold hand to shake

Remove any kind of gloves before shaking hands

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Handshake and Greeting

Extend your hand and grip the other persons hand so that the web of your thumbs meet

Shake just a couple of times

The motion is from the elbow not the shoulder

End the handshake cleanly before the introduction is over

If you want to count a good handshake is held for three or four seconds

Handshake and Greeting

Maintain a good eye contact

Have an upright posture leaning in slightly toward other person

Stay at an armrsquos distance

Shake hands on an even level

Do not offer a wet or cold hand to shake

Remove any kind of gloves before shaking hands

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Handshake and Greeting

Maintain a good eye contact

Have an upright posture leaning in slightly toward other person

Stay at an armrsquos distance

Shake hands on an even level

Do not offer a wet or cold hand to shake

Remove any kind of gloves before shaking hands

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Posture

Hold your head upright have your chest out and shoulders back

Stand on the balls of your toes and lean slightly forward

The way you walk is important convey confidence and attentiveness

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

It is considered inappropriate to reject a handshake

Not shaking hands is a very clear form of rejection and is extremely insulting to the other person

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Knowing when to shake handshellip Renewing an acquaintance

Acknowledging someone who enters your office cubicle or home

Greeting a client new coworker host or others you know or are meeting for the first time

Meeting someone you already know outside work or home

Concluding a transaction

Leaving a business or social event

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Appearance ndash ldquoPower Dressingrdquo

You have to dress the part

People will form their first impressions of you in 7 to 30 seconds

Interviewers make many hiring decisions based on initial impressions

Your task is to make a favorable first impression

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

12 x 12 x 12 Theory

People judge you first from 12 feet away

Then they judge you from 12 inches away

And then they judge you based on the first 12 words out of your mouth

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Your Appearance Includeshellip

For Men Hair Suits shirts and ties Shoes and socks Jewelry Eyeglasses Contacts Accessories Matching patterns

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Your Appearance Includeshellip

For Women Hair makeup and nails Sarees suits dresses and skirts Shoes and hosiery Jewelry Eyeglasses Contacts Accessories

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Accessories

Watch Handkerchief Purse Cuff Links Tiepins Belt

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Avoid hellip For Men

1048708 Short sleeved shirts

1048708 Light colored suits

1048708 Undershirts with prints and designs

1048708 Nose rings

1048708 Any visible piercing (lip tongue eye nose)

1048708 Clothing that is visibly soiled excessively wrinkled or more suited to social gatherings outside the workplace

( On occasion both may be perfectly appropriate)

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Avoid hellipFor Women

Nose rings (unless it is part of your cultural attire) Any visible piercing (eye lip tongue) Showing your navel (belly button) or cleavage Mini-skirts low-rise jeans or ldquohip-huggersrdquo

Clothing that is too tight too revealing or visibly soiled

Clothing more appropriate to social gatherings outside the workplace

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

ldquoMagic Wordsrdquo

Thank you

Please

Sorry

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Basic etiquetteshellip

Opening Doors Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing Coughing Yawning and Burping

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Telephone Etiquettes

What is the proper way to answer the phone

What is the polite way to leave a voice mail message

What to send in an SMS

If you have received a phone call from someone whose number you did not have originally but it was captured on Caller ID and you missed the call

Are speakerphones rude

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Telephone Etiquettes Who calls back when disconnected on the telephone

What is the proper etiquette when using CALLER ID

Is it rude to use your cell phone in a social environment

What to do in the situation of a ldquoCall Holdrdquo

What is the right way to leave a message on the Answering machine

What to do in case of a wrong number

Thank you

for bearing with me

Thank you

for bearing with me