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The Enterprise
Trainer
Think more, Do more, Feel more
Develop a Resilient Workplace Culture
Presented by Gina Brooks
Resilience
A capacity to withstand and adapt to stress and adversity.
An organisation’s level of resilience is it’s capacity to recover from a negative experience to a normal state of functioning.
Resilient people fulfil their potential despite adversity and tend to see challenges as opportunities for growth and renewal.
Focus on Wellbeing
workplace wellbeing in australia
The Wellbeing Lab 2018 Wellbeing at Work Survey
19%
8%
37%
36%
Consistently Thriving
Really Struggling
Living well, despite some struggles
Not feeling bad, but just getting by
wellbeing research – when people are thriving
Nearly 6 x more likely to feel engaged
29% more likely to be more productive
45% more likely to be satisfiedin their jobs
125% less likely to burn out 32% less likely to quit
46%
29%
125%
45%
32%
46% less likely to experience unhealthy days
6x
*Source – The Wellbeing Lab Report 2018
wellbeing research – workplace outcomes
Experience 70% fewer safety incidents
Lower absenteeismLower staff turnover
Higher customer ratings Higher over average shareholder return
3.5x 10% 10%
More likely to be seen as creative and innovative
70% 41%24-59%
*Source – The Wellbeing Lab Report 2018
Factors that appear to support wellbeing
7
*Source The Wellbeing Lab, 2018
Factors that appear to undermine wellbeing
© Copyright 2018
*Source The Wellbeing Lab, 2018
*Source The Wellbeing Lab, 2018
wellbeing in the workplace: me, we, us
Research on the relationship between individual and organizational wellbeing and performance reveals that employee wellbeing leads to workplace engagement, which increases productivity, resulting in better business outcomes and profit
Harter, Schmidt & Hayes, 2002
Me/Individual
We/Team
Us/Organisation
Adapted from Aaron Jarden, 2016
Emotional Climate
Develop Resilience
Emotions and performance
There is a direct link between the way people feel and the way people perform at work
The High Performance Workplace Index
HPWs = High Performing Workplaces
LPWs = Low Performing Workplaces
Boedker, C. et al. (2011). Leadership, culture and
management practices of high performing workplaces
in Australia: The high performance workplace index.
© Genos International 12Game changing for business, life changing for people
AnxiousStressed
Worried
Fearful
Disempowered
UncertaintyVictimised
Reactive
Aggressive
Problem Focused
Blame
Lack of Responsibility
Absence of trust
Defensive
Financial pressures, work hours, job complexity
Inadequate
Disconnect
© Genos International 13Game changing for business, life changing for people
Relaxed
Purpose
Valued
Cared for
Grateful
OptimisticEmpowered
Solution focused
Engaged
Promote the brand
Buy-in
Connect
Adaptive
Discretionary effort
Financial pressures, work hours, job complexity
Pride
Stay
Monitor your emotional Climate
• How often do you experience certain feelings at work
• How often do you think it’s fair and reasonable to experience
these feelings at work given the nature and context of your
workplace, and
• How often do you think you should ideally experience these
feelings in your workplace in order to be effective
Emotional Climate
Develop Resilience
Benchmark outcomes
WellbeingSelf-Assessment
Enable Leaders
Enable Leaders
Role Model
Coach
Safe
Strengths-based
Collaborate
Meaningful work
Emotional Contagion
Your connections' connections' connections
Your connections' connections
Your connectionsYou
1 degree 2 degrees 3 degrees
Fowler & Christakis, 2008
Emotional Climate
Develop Resilience
Benchmark outcomes
WellbeingSelf-Assessment
TrainingToolkit
Enable Leaders
© Genos International 21Game changing for business, life changing for people
neuroplasticity
Neuroplasticity means that resilience and optimism can be cultivated in much the same way that a person can learn through repetition to play
golf and basketball or master a musical instrument.Dr. Andrew Weil
“
Training
• Visible Leadership
• Evidence Based
• Whole Person
• Toolkit of Strategies
• Actively builds resilience
Resilience Training – 4As
Awareness ActionAdjustmentAcceptance
Is this emotion serving me well?
resilience toolkit
Emotional Intelligence Worldwide
3
Emotional Climate
Develop Resilience
Benchmark outcomes
WellbeingSelf-Assessment
TrainingToolkit
Enable Leaders
Daily Actions
Daily Actions - Habits
Thinking Physical
Environment Relationship
Notice Micro-moments
Resilience/Wellbeing Committee
Reflect: well, learn, stop, tomorrow
5 minute resets every 90 mins
Practice 4As – emotional agility
Challenge & experiment
Access Support (HR)
Language: Communication/Content
relationships
© Copyright 2019
The Drain The Lightbulb
Adam Grant, 2013
19% 25%
56%
Burnout Proactive Giving
Choose your story
If you want to improve your ability to respond to adversity you must learn to tune into the stories
you’re telling yourself.
Martin Seligman
“
Laugh
31
Emotional Climate
Develop Resilience
Benchmark outcomes
WellbeingSelf-Assessment
TrainingToolkit
Enable Leaders
Daily Actions
Establish the conditionsProactively
Me/Individual
We/Team
Us/Organisation
If nothing has changed, then nothing changes
The Enterprise
Trainer
Think more, Do more, Feel more
Daily Action Emailhttps://www.trainingxdesign.com.au/daily-action-for-resilience/
E: [email protected]: 1300 662 907
ginabrooks
Thank You
