15% Understand the business case for trust- why it is important to pay attentionto trust dynamics in the workplace.• How change impacts trust, employee engagement, and performance.• What you can do to effectively navigate and minimize the negative consequences of change.

20% Develop a shared understanding and a common language of trust.• What trust means and the 3 types and 16 behaviors that build it.

20% Learn how trust is linked to employee engagement, performance and change.• The behaviors that support employee engagement, improve performance and the organization’s

5% ability to adapt quickly to changing market conditions.Understand behaviors that break trust and how they get in the way of results.• The subtle and unintentional ways trust is broken and what you need to be aware of.

20% Learn how to rebuild trust to re-engage people, strengthen performance and developskills to successfully navigate change.• The seven steps to rebuild and sustain trust and navigate change.• Learn to eliminate trust busters and overcome obstacles to getting work done.

20% Gain Trust Building® skills to drive engagement, improve performance andsuccessfully navigate change.• Learn how to measure and monitor trust within your team or with you as a leader with

research based surveys.• Learn a practically proven approach so that your organization becomes a place where people

WANT to produce!

DR. MICHELLE REINA

SESSION

DATEREGISTRATION

F O R R E S E R V A T I O N S

The Institute for Management Studies, 201 West Liberty Street, Suite 100, Reno NV 89501

T I M E T O P I C S

SUBJECT

FACULTY

LOCATION

S E M I N A R D E S C R I P T I O N

Optimal relationships - relationships that fuel exceptional teamwork and performance - are built on a foundation of trust. Do

you have relationships at work that suffer from compromised trust? In this interactive session, you’ll learn the only real way to

repair those relationships - and even optimize them – through trust building. You’ll learn the sixteen behaviors driving the

Dimensions of Trust: The Three Cs™. You’ll get a language to talk about trust-related issues constructively. You’ll gain

pragmatic trust building skills and proven, practical steps to rebuild trust when it has been broken. You’ll be positioned to shift

behavior and break through to high trust, high performing relationships and teams. 

DetroitBUILDING WORKPLACE TRUST: OPTIMIZING RELATIONSHIPS, TEAMWORK, AND PERFORMANCE

The Fairlane Club Wednesday, May 18, 20168:30 AM5000 Fairlane Woods Dr., Dearborn, MI 48126 9:00 AM - 4:00 PM

(313) 336-4400

Charles E. TruzaPhone: (248) 644-3664 e-mail: ctruza@michigan-ims.com

Problem Identification, Analysis, Evaluating Alternative Solutions, Developing Specific Plans,Generate and Obtain Plan Support

F A C U L T Y

SENIOR EXECUTIVE(Pres, Exec & Sr. VP)

EXECUTIVE(VP & General Mgr)

SENIOR MANAGER(Div. & Reg. Mgrs)

MIDDLE MANAGER& SUPERINTENDENTS

Admin Distrib Engr Finc H.R. Legal Mktng IT Ops Plng Pchsg R&D Sales

“1” indicates primary target audience“2” indicates a good fit if the level of material is appropriate“3” indicates (in the opinion of the Institute and faculty) limited applicability.

Adaptability, Communication, Creativeness, Developmental Perspective, Empathy, InterpersonalRelations, Judgment, Motivation

PRIMARY

Decision Making, Use of Authority, Delegation, Direction, Coordination, Guidance, Discipline,Evaluation

SECONDARY

TERTIARY

F O C U S

LEADERSHIP DEVELOPMENT:

EXECUTING/CONTROLLING/EVALUATING:

PLANNING/ORGANIZING:

APPLICABILITY

Visit us on the web at www.ims-online.com

G U I D E T O P A R T I C I P A N T S E L E C T I O N

L E V E L Introductory Intermediate Advanced

MICHELLE L. REINA, Ph.D. along with her partner, Dennis S. Reina, Ph.D., are pioneering, preeminent

experts on building and rebuilding trust to drive business results. They are co-authors of the award-

winning, best-selling books, Trust and Betrayal in the Workplace: Building Effective Relationships in

Your Organization and Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence,

Commitment and Energy (Berrett-Koehler). Sought-after as thought leaders for over 20 years, they co-

founded the Reina Trust Building Institute, a global enterprise specializing in measuring, developing,

and restoring workplace trust. Recently awarded the Global Strategic Leadership Award at the 2012

World HRD Congress in Mumbai, India. Their work has been featured in New York Times, Wall Street

Journal, Bloomberg’s Business Week, Harvard Management Update, Time, USA Today and on national

radio & TV including CNN and CNBC. Most important, perhaps, given these volatile, uncertain, complex,

and ambiguous times, their work in helping leaders and organizations rebuild trust is profoundly

important.

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