DETECTORThe e-magazine from

Tyco Integrated Fire & Security

Edition May 2015

Data centres are the brains of the internet

Critical Infrastructure Protecting critical infrastructure is a collaborative task

Smart cities

Security, intelligence and the evolution of smart cities

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Intelligent responses to everyday situations Welcome to the latest edition of Detector where we shine the spotlight

on the security and safety of critical infrastructures, a growing concern for many of our customers. This issue is packed full with expert opinion,

our vision of the future and customer stories showcasing the solutions we have developed to meet organisations' fast changing and evolving needs.

With Prof. Jochen H. Schiller calling for greater collaboration and international dialogue between government, science and industry to ensure the protection of critical infrastructure, we take a look at how the international community is helping organisations to protect their infrastructure against potential threats. It is not just infrastructure that organisations need to protect, it is also people and products. Read more about the challenges of shipping medical supplies and how Tyco is helping to keep visitors to Europe’s largest water and fun park, Alpamare in Switzerland, safe.

Safety, crowd control and emergency planning are always hot topics. Recent research led by Dr. John Drury from the University of Sussex found that contrary to popular belief, being part of a crowd can actually help in an emergency situation. This is something to keep in mind when preparing for mass public events. We also take an in-depth look at the fire and security measures put in place to provide a safe and enjoyable environment at the O2 entertainment complex in Greenwich, London.

As the pace of physical and virtual security convergence continues to accelerate, and networked security frequently becomes integrated into existing IT infrastructures, organisations are beginning to see cost benefits from using the same infrastructures. We report on how the retail sector is using integrated video technology with powerful software to improve security, business intelligence and store performance.

With over 2.5 quintillion bytes of data being created every day, dealing with that data is becoming an increasing challenge. On page 04 Lex Coors, VP DTEG and chief engineer of Interxion, shares his thoughts on the growing importance of the data centre and the need to address potential threats through the implementation of effective fire and security solutions. Richard Rademaker, director of data centre operations for Cogent Communications, also discusses his experience of the integrated fire and security solution delivered by Tyco for a new colocation site in Halfweg, near Amsterdam on page 06.

Finally, with more than 26 cities around the world expected to be Smart Cities within 10 years we examine what the future holds for the development of Smart Cities and discuss the issues surrounding resiliency.

If we look at the industries that rely on Tyco, they have one thing in common. Whether that business is a data centre or a water park, the key to effective security and safety of critical infrastructures is to take an integrated approach. Only when we have a complete and holistic view of an operation can we provide intelligent responses to situations as they arise.

Best regards,

Roland BilleterTyco Integrated Fire & Security President Continental Europe

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Contents

Imprint

PublisherTyco Integrated Fire & SecurityTyco Holding GmbHAm Schimmersfeld 5-740880 RatingenGERMANY

Editorial boardJens von Ebbe(Responsible for the editorial content)

Usage rights and liability noteThe content of this publication does not necessarily reflect the views of the publisher. Reproduction and dissemination of electronic articles in whole or in part are only possible with the prior approval of the editor.

Image SourcesTitle photo: #105505772 (© IM_photo, shutterstock.com) Interxion, Cogent, fotolia, shutterstock

04 06 08Interxion – interview with Lex Coors Cogent data centres PSIM – protecting critical infrastructure

10EU critical infrastructure legislation

12Tyco events agenda

14Case study Alpamare

20Medical cargo shipping

22Smart cities

16Securing mass public events

15The psychology of mass panic

18Physical security / IT

11Safety on the high seas

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The volume of data in existence has been doubling every two years according to analysts at IDC and EMC, and is expected to increase by a factor of 10 between now and 2020.

The causes of this monumental surge in data creation are wide-ranging and well documented; an increasing global population, near ubiquitous access to mobility, the growth of social media, the Internet of Things, and cloud services. These factors are all driving data creation and are the main reasons we’re seeing an unprecedented rise in the number of data centres globally.

Where once an organisations' data was guarded from the outside world in an on premise server room, increasingly businesses are turning to colocation providers when it comes to their appli- cation and data centre requirements.

For pan-European data centre company, and Tyco partner Interxion, the reasons organisations are increasingly turning to colocation are that “companies retain control of their ICT infrastructure while taking advantage of the state-of-the-art technology, scalability, security and availability that third party data centres provide. In turn, this gives businesses the scope to focus on their core business operations.”

Tyco Detector talked with Interxion’s Chief Data centre technology and Engineering officer Lex Coors about some of the key trends and drivers in the colocation business:

Tyco Detector (TD): The data centre business seems to have undergone some massive changes in recent years – what are the major trends as you see them moving forward?

Lex Coors (LC): There is a requirement from our customers to provide a wide variety of connectivity. Clients demand high operational availability that is secure and safe, where they can do business within a community inside a colocation centre and with the outside world.What we see, especially in the colocation industry, is that the larger cloud providers that have massive data centres need the connections our data centres have with the rest of the world. They put critical applications in our data centres to com-municate and exchange with the world.

TD: So they use the colocation providers as the interface to the global networks?

LC: Yes. As you can imagine they are good at building huge data centres with very low energy costs, but there is limited availability, so they rent space

in the colocation centres where they can connect to the world.

TD: Does using a colocation centre provide greater flexibility for enterprise companies?

LC: Enterprise customers want to use cloud services but are hesitant about connecting over the internet. They come to the colocation data centre where the cloud providers have installed critical applications and access to the services directly as it is more secure.

Additionally there have been a lot of mergers and acquisitions over recent years, which have left the corporate owners with a scattered landscape of all kinds of smaller and outdated data centres. The cost to develop a completely new application was done some years ago and it was wildly over-engineered and basically already obsolete, so the infrastructure is not as efficient as in the colocation centres. Then on top of all of that, colocation companies have access to cloud providers because they are also based in the colocation centres.

TD: That’s a strong value proposition especially for large corporations that have gone through acquisition. Working with colocators instead of managing a very fragmented landscape within an organisation sounds like an effective way to harmonise information, infra- structure and strategy.

LC: We see a lot of enterprise organi- sations stepping away from building their own data centres. Only when they have to build a larger data centre, say 5–10 MW, might they consider building their own.

Data centres are the brains of

the internetInnovations in technology and telecommunications have created

a world driven by data. Every day 2.5 quintillion bytes of data are created, according to IBM, which means 90 percent of the

data in the world was created in the last two years.

DETECTOR // 05

TD: How do you see the next five years developing?

LC: Over the next few years we will see colocation moving to larger sites. Now they are typically 5–10MW, in the future they will be up to 15MW. We will also see some of the cloud providers building their own hyperscale data centres in areas where there is power and access to sea cables and connecting through colocation. We may also see data centres cluster together to form large virtual data centres and it is likely that very large corporations will have their own data centres.

TD: The market is growing at a stag-gering pace, would you expect further consolidation within the industry?

LC: No consolidation yet, in fact it will continue to grow. Four years from now, we will have one billion more people on earth and they will all be connecting via data centres. It took us 20 years to grow the data centre industry to 17 GW, then in the last seven years we have nearly tripled that to 43 GW of load.

TD: How do you see the requirements for fire and security protection changing?

LC: The requirements for fire and security are definitely changing in the industry. If you build a data centre, the security is compromised if you have to shut it down for a fire alarm. With gas suppression for example, you can continue the operation while having a fire alarm. Without gas suppression that’s not possible as it is against regulations to continue operation if there is a fire in the room. If you think about the volumes

of air being pumped around the room if you put that through a fire, you can imagine what it would look like in a minute. If you’re protecting the space with a fire suppressing gas then the blaze will not take hold. All clean agents used to protect data centres are non- toxic and use either halocarbon agents such as Novec 1230 and FM200 which are stored as liquids and super-pressuri-sed with nitrogen or inert gases, such as INERGEN® which is a blend of Nitro-gen, Argon and CO2.

TD: With regards to the integration of security together with building auto-mation in facility management, do you see this as an increasing requirement for typical fire and security companies integrating into a wider scope of facility management?

LC: Energy efficiency and security are important; the key is to minimise the global output of emissions and at the same time decrease the energy cost. For security it is key to improve the systems and decrease the operational expense. If you have a proper security system fitted with all the latest inno- vations, then you will decrease the operational cost.

TD: Finally, what do you see as the biggest obstacles to innovation?

LC: One of the biggest obstacles is the engineering department because they have done things that were successful in the past and if the industry changes completely they then have to admit that “OK, it was good, but it is not good any more”. For an engineer that is extremely difficult to accept.

About Interxion

Interxion (NYSE: INXN) is a leading provider of cloud and carrier-neutral colocation data centre services in Europe, serving a wide range of customers through 39 data centres in 11 European countries. Interxion’s uniformly designed, energy efficient data centres offer customers extensive security and uptime for their mission-critical applications.

With over 500 connectivity pro-viders, 350 cloud providers and 20 European Internet exchanges across its footprint, Interxion has created connectivity, cloud, con-tent and finance hubs that foster growing customer communities of interest. For more information, please visit www.interxion.com.

Lex Coors Chief Data centre technology & Engineering officer at Interxion

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Intelligent re-use Tyco put together a team that spent days producing a detailed inventory of all the available equipment and how it could be re-used in our new security plan. Tyco’s consultants used this as the basis for preparing a proposal and action plan. This comprised an integrated solution with the existing fire alarm system, new intercom, video surveillance and intruder detection systems, and an access control system with card readers. Fortunately, the former tenant set fairly high require-ments for their data centre facilities so we were able to retain much of the existing infrastructure. The cabling that was already in place, for example, matched our specifications perfectly and we have been able to re-use it.

This flexible approach and method of working has saved us a great deal of time and money. The best way to save money is not to spend it in the first place!

Cogent Communications is one of the world’s largest Internet Service Providers offering services in the United States, Asia and Europe. It recently opened a new data centre in Halfweg near Amsterdam. While refurbishing the building presented a number of challenges, the new facility was operational within six months. Richard Rademaker, director of data centre operations for Cogent Communications, explains the project and the security implications.

These premises caught our eye. After assessing it against other, similar properties, we decided it was the perfect facility for us. It has a strategic location: very close to Amsterdam, the airport and the motorway network. Choosing the facility was therefore a quick decision, but that was just the start.

The previous tenant was a great help with the transition but a lot of the documentation related to the technical or security infrastructure was outdated or missing. Tyco is our preferred supplier of security solutions in the United States, so we quickly made contact with the company in The Netherlands.

Halfweg to success

Cogent Communications opens highly anticipated European data centre in Amsterdam.

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Centralised access control system

We use a Tyco solution for access control which enables us to manage everything remotely from our NOC (Network Operations Centre) at our headquarters in Washington DC, along with our NOCs in Madrid and Frankfurt. All authorisa-tions are arranged, passes issued and access granted from there. This is done for our Amsterdam facility in exactly the same way as it is for similar facilities in London, Frankfurt and throughout the United States. This high level of standardisation saves money, especially for organisations like us with facilities and offices in diverse locations.

Price fighter

Cogent started operations in 1999. Since then, it has dynamically expanded to become a top five global network in over 190 major markets throughout 38 countries. We have been able to grow and continue to capture market share from the competition by remain- ing focused on executing our original business model. Cogent was founded on the premise that the Internet would be the only network that mattered and would eventually become THE network to deliver data.

We purpose built our network to carry data and have treated bandwidth as a commodity, position large amounts of it for sale and win by providing a similar or better service at a lower price point. We work as efficiently as possible in order to achieve our goals and pass on operational savings to our customers.

When it comes to our data centre operations, Tyco is a great example of an efficient partner that helps us to streamline processes and procedures to operate an efficient global network.

“As one of the world’s largest Internet Service Providers, Cogent delivers competitive pricing coupled with superior quality and support. We continue to grow and always strive to improve. Customer satisfaction is very important to us, and working with Tyco helps to ensure that our data centre customers get the security they need for their mission critical equipment”

Richard Rademaker Director of data centre operations

Cogent Communications

Cogent Communications (NASDAQ: CCOI) is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five Internet backbone networks in the world. Cogent specializes in providing businesses with high speed Internet access, Ethernet transport and colocation services.

Cogent's facilities-based, all-optical IP network provides services in 190 markets globally and boasts a Cogent-owned data centre footprint of 49 facilities throughout North America and Europe. Cogent is currently working hard to evaluate, acquire and open new data centres in Europe as opportunities arise.

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orientated users with multiple, more widely spaced locations gain a centra- lised overview of the system status in real time – in the sense of an early warning system – even across national borders, thanks to the data and informa- tion they generate. Important security- related decisions and immediate actions can be taken without delay in an emer-gency, and more importantly, these decisions and actions can be coordina- ted in a meaningful way. Beyond this, management platforms also help to manage processes in a more efficient, transparent and economic way.

Increasing digitisation and networking offers enormous opportunities, but at the same time pose a risk of confusion and cascading effects, in the case of system failure, due to the complexity of the security architectures. However, we still need networking as modern control systems and management platforms ensure the necessary transparency.

The decisive factor is the knowledge of all parties of the respective processes, and the willingness to create and open up important interfaces. A good example

Hardly any development has asserted itself as rapidly as the digitisation and networking of our globalised commercial and private worlds. The convergence of technologies and systems is embedded in almost all areas of business – whether in indus- try, healthcare, logistics or trade – and this trend also has a dramatic effect on critical infrastructure.

Blackouts due to power outages, natural disasters as well as the risk of hacking and terrorist attacks, are the main threats to critical infrastructure today. This is aggravated by the growing complexity of facilities and systems – creating a greater risk of interruption to operational processes and even system failures, which can theoretically bring complete infrastructures and the reliability of the supply chain to its knees.

Reliable systems for process control

Our vulnerability grows proportionally as the extent of technologisation in our everyday lives and the interdependence of critical infrastructures increases. In this context we need innovative and holistic protection concepts that take potential risks into account in the best possible way, and as far as possible prevent failures of systems and new technologies. With a view to global changes in the risk landscape, and the increased need for efficient process workflows, we are also currently facing accelerated networking of stand-alone solutions in the security industry.

From burglar and fire alarm systems, and access control, through to video surveillance and analysis, security systems, as well as integrated building systems, need to interact smoothly to ensure reliable protection and increased efficiency. The benefits of overarching, PSIM with which systems can be physi-cally and logically monitored, controlled and managed, plays an increasingly im-portant role. For example, internationally

Protecting critical infrastructure is

a collaborative taskCritical infrastructures – whether in public transport,

energy supply or buildings – are increasingly networked across national boundaries. What role is played here by

integrated security technologies, PSIM and what benefits do intelligent management platforms offer?

DETECTOR // 09

of this is the emergency services. State-of-the-art mission management systems can be networked with hospital-specific information systems to improve the care provided to injured persons through networked emergency personnel.

The widespread international presence and long-standing expertise of global players in the security industry are an essential key in this context.

Cross-border experience in large-scale projects, compliant, certified safety technology with enhanced, redundant systems and comprehensive consulting expertise from the outset are also essential aspects.

After all, security starts in the planning process, and an international dialogue between government, science and industry is urgently needed.

Preparing for the future

Prof. Jochen H. Schiller is the head of the Computer Systems & Telematics working group at the Institute of Computer Science of the Freie Universität (Free University) of Berlin. Since 2009 he has headed the Forschungsforum Öffentliche Sicherheit (Research Forum for Public Security) at the Freie Universität, Berlin, and since 2012 also the Innovationszentrum Öffentliche Sicherheit (Innovation Centre for Public Security) at the Fraunhofer Institute FOKUS. His research focus includes wireless-based, mobile, embedded systems, communication protocols, operating systems for embedded systems and security aspects in communication systems. Prof. Schiller is the author of several books and a contributor to numerous international scientific publications.

By sharing experiences at a transnational level, security goals can be analysed, and appropriate, targeted, preventive measures and technologies, which are forward-looking, can be developed in line with internationally applicable standards.

Initiatives such as the establishment of a horizontal and cross-sector Critical Infrastructure Warning Information Network (CIWIN) by the European Commission is worth highlighting in this context. The protection of critical infrastructures is without a doubt a collaborative task.

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Natural disasters, terrorism, and organised crime, coupled with the increased reliance on global computer networks as a result of the outsour-cing of services means that the range of risks to critical infrastructures is huge. In addition, with many critical infrastructures operating on a trans-national basis, critical infrastructure protection no longer stops at national borders. As a global security specialist with many years of expertise and specialist know-how Tyco sees its responsibility as establishing the conditions for sustainable security.

Whether it’s off-shore wind farms, data centres or transport operators, safeguar-ding the availability of vital supplies and services is crucial to the overall well-being of a country’s population, as well as preserving economic strength and ensuring prosperity. Many of Europe’s utilities are now in private hands. This means that their security depends, to a large extent, on private operators and applicable standards of protection which are set out in the form of EU regulations and technical guidelines. With the aim of closer integration as risks are be- coming increasingly global, approaches for international cooperation have been developed at multilateral conferences in recent years. Examples include the Ministerial Conference on Critical Infra-structure Protection in April 2009 during Germany's EU Presidency 2007 in Berlin.

In addition, various European countries perform on-going threat analyses and monitoring of incidents and other events, the results of which then find their way into various European Union program-mes with the aim of integrating national legislation into the European regulatory framework in the long term.

Valuable alliances

All stakeholders – the public sector, private enterprise and research and science – need a meaningful and uniform definition of potential threats as well as sustainable preventative measures for critical infrastructure protection. Tyco Integrated Fire & Security is actively involved in supporting alliances, as an

innovative solutions provider and in consultancy projects for operators, as part of public-private partnerships (PPPs) or in research initiatives for civil security. For example in Germany, Tyco is currently involved in the "AHA" project which is led by the Federal Ministry of Education and Research (Bundesministerium für Bildung und Forschung – BMBF) and is an automated aid tool for large-scale incidents. Tyco also supports the practice of information exchange with experts at international security conferences. An inspiring exchange of ideas takes place as part of discussions on experien-ces, new solutions and technologies and this is an important prerequisite for developing innovative solutions to protect our critical infrastructure.

Security concerns everyone

The importance of securing critical infrastructure is growing. Holistic protection requires adaptive security

solutions and transnational risk monitoring.

Interview with Roland Billeter, President of Tyco Integrated Fire & Security Continental Europe

"We support critical infrastructure protection through local strength and global expertise"

What important aspects do security officers need to consider nowadays in the fast changing security environment?

Operators need to take a holistic approach; from risk analysis and planning, through tech-nology implementation, to maintenance and services from a single source. What is crucial for critical infrastructure protection, is both scalable technology and the integration of a variety of different systems coupled with their smooth collaboration within a higher-level security solution. For operators, this guarantees a high level of future viability and reliability of the systems in terms of more protection, process efficiency and business continuity.

How does Tyco support critical infrastructure companies?

Tyco offers the entire range of solutions for security and fire protection supported by many years of experience and high levels of expertise in planning, consultancy and service for international projects. As a result of its comprehensive, intelligent platforms with both standardised as well as customised user interfaces, a variety of security components can be integrated, managed and controlled in a centralised way both locally and across national borders. We compensate for the dynamics of rapidly changing security scenarios with a high degree of flexibility and, in addition, can develop specially-tailored solutions.

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Tyco installed a comprehensive safety solution comprising the three pillars of fire protection, mobile fire protection and safety technology on the platform.

This holistic safety concept encompas-ses all phases from design and planning, through approval procedures, to techno-logy implementation including on-going service. For example, the crew, residen-tial and recreational areas are protected by sprinkler and misting systems, and spray-water enclosures were installed for the oil-filled transformers and compensator coils.

In the workshops and switchgear, dis-tribution and emergency power supply rooms where there is highly sensitive technology, use of the INERGEN® extin-guishing agent ensures clean, residue- free extinguishing in case of emergency. The kitchen area is protected against potential risks by an automatic ANSUL® extinguishing system and Tyco has implemented a modern fire alarm system with smoke and differential heat detectors.

Safety on the high seasLocated about 100 kilometres off the German North Sea coast, BARD 1 is the first offshore German central residential and transmission platform.

In addition intelligent visualisation software provides on-screen views of floor plans and real-time images that are sent, for example, by the Tyco CCTV system installed on the helicopter deck. Equipping the entire platform with mobile fire protection – including manual fire extinguishers, portable powder extin-guishing systems and foam monitors – completes the platform's safety setup.

The transmission platform BARD 1 is the heart of the BO1 wind farm. Photo: BARD Group

BARD Offshore 1 has been fully connec-ted to the grid since September 2013. With 80 wind turbines of the 5-megawatt class, it achieves a nominal power output of 400 megawatts – which is equivalent to the electricity needs of more than 400,000 households.

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During our meetings we seek to provide valuable insight and advice to help customers realise the poten-tial of their solutions and maximise their productivity. Customers are also invited to view product demon-strations and participate in essential industry training to drive improved staff efficiency. Below is an overview of some of the successful events Tyco took part in during 2014, and a look forward at some exciting events we have coming up in 2015.

Tyco is a long-standing sponsor of the European TAPA (Transported Asset Pro-tection Association) conference, which was held in Brussels in November 2014.TAPA is a worldwide organisation which gives its members the opportunity to ad-dress security trends in the logistics sec-tor. With the EU reporting a staggering €8.2 billion loss of sales revenue in 2014 due to cargo theft, TAPA provides an excellent platform for individuals to share ideas and foster a learning community.

Joerg Schib, Global Account Manager Logistics, Tyco IF&S, gave a keynote speech discussing how to combat threats to the global supply chain. This proved to be a popular topic and opened up the discussion around country standards and the importance of secure cargo parking. Tyco also held a series of technical training courses in Italy for TAPA members.

These specialist training days gave attendees the chance to learn more about ‘facility security requirements’ and ‘trucking security requirements’, and share invaluable knowledge and expertise to help facilitate a better informed customer-base.

Additionally, Tyco took part in the biennial Fireforum Congress Belgium. This was the fourth time Tyco has attended the Congress which explores sustainability issues in the fire prevention industry. Tyco focused on the benefits and innovation of video smoke detection, and brought together guests and Tyco experts in a conversation promoting the efficiency of fire safety measures. Tyco used this as an opportunity to speak with existing customers and uncover their fire prevention preferences. Tyco also gave an exclusive demonstra-tion with the ZETTLER PROFILE truck, showcasing our latest solutions.

Tyco events agenda 2015Every year Tyco takes the opportunity to meet with new and existing customers at industry trade shows and events across Europe. These meetings are a chance to discuss any issues or concerns organisations may be having with their fire and security solutions, and gather useful information on their future challenges and requirements.

Throughout 2015 there are a range of events lined up to enable Tyco to demonstrate to its customers how to create a safe and secure working en-vironment. This April, Switzerland hosted the ZETTLER truck roadshow for the first time, taking Tyco’s range of PROFILE products on a tour of the region. Stop-ping at several different locations in just two weeks, Tyco spokespeople were on hand to answer visitors’ questions on its numerous fire protection solutions.

As Switzerland continues to focus on the modernisation of industries and intro- ducing technology to tackle everyday tasks, Tyco took this chance to discuss with its Swiss customers what the future looks like for the fire prevention market.

Interschutz is the world’s leading exhi- bition for fire prevention, safety and security and is held in Germany every five years. Some of the older Tyco brands

DETECTOR // 13

such as TOTAL Feuerschutz have been exhibiting at this prestigious event since the 1920s. For the third time under the Tyco brand, Tyco will be exhibiting in Hall 13, booth A60 in June.

Tyco will use this opportunity to show- case its market-leading fire, security and services portfolio and investigate individual solutions for new and exis-ting customers. Professionals, such as architects, planners and installers as well as end users have to meet increasing requirements for integrating systems for building automation. Industrial fire brigades are looking for innovative and effective fire suppression solutions. Tyco aims to use Interschutz as a plat-form to provide support to our customers to help them make the right choices. For example, visitors to the booth can seek expert consultation on how to fulfill the German Federal Environment Agency’s requirement to use more environmentally friendly extinguishing agents or learn about the advantages of the Tyco Physical Security Information Management (PSIM) platform.

There will also be a live demonstration of the Tyco CKS monitoring station soft-ware solutions, the new X-generation fire extinguisher series, the ZETTLER PROFILE fire detection system, a new twin agent extinguishing device, Tyco’s new automatic flame detection techno-logy; FLAME VISION, as well as many other products and innovations. Tyco will also be bringing along its ZETTLER PROFILE truck which will be parked on the open-air exhibition ground, and will allow visitors to see exactly how the latest fire prevention solutions work. Looking forward to the remainder of 2015, Tyco offices across Europe will continue to attend, host and participate in events that establish an open dialogue between the business and its customers to truly understand their individual needs and requirements.

14 // DETECTOR

Situated on an idyllic 25,000 square metre site on Lake Zurich, the water park is a paradise for water lovers and leisure seekers of all ages. Eleven sli-des with a total length of 1,800 metres invite visitors to enjoy the experience of rapidly skimming over the water.

There are four themed aqua landscapes, each offering their own special approach to fun, wellness and leisure: the quiet Rio Mare river pool; the wilder Breaker wave pool; the bubblefilled Alpa spa; and the relaxing iodine salt thermal baths. Saunas, state-of-the-art skin-friendly, high-tech solariums, and iodine brine pools complete the range of wellness offerings.

Visitors can also enjoy a range of excel-lent catering, including the grill restau-rant, guests can even grab the barbecue tongs themselves – or enjoy snacks at the Rio Drinks restaurant.

Integrated security from the experts

Whether it’s enjoying a swimming lesson, a body and soul massage, or participating in aqua cycling; the team, Bad Seedamm AG, who manage the park, work hard to make sure that

operations run smoothly and that visitors are totally satisfied with their stay. One particular focus is on safety. Leisure facilities, although they are not high-risk infrastructures in the classic sense, still require comprehensive preventive and defensive safety measures, especially considering the high levels of visitors.Operators have a huge responsibility to protect people, property, buildings and industrial equipment with an integrated safety and fire protection strategy to mitigate fire or burglary risks. In addi- tion, fire-related malfunctions or failures impact profitability and competitiveness. Against this background, the Alpamare operator relies on an integrated safety system from its long-term partner, Tyco Integrated Fire & Security.

A safe recreational paradise

Every second counts, especially in a fire. Early detection, alerting and repor-ting of fire sources is essential as this is the only way to be able to respond and intervene quickly. People can leave danger areas quickly without panic, and the fire service can engage in a targe-ted way to minimise damage and risks. With regards to fire safety, Tyco ensures comprehensive protection of the entire complex – from the equipment room to the locker room – with its EN54-compli-ant fire alarm system, ZETTLER Expert® MX 4000. A network of 245 fire detec-tors, with multiple-sensor technology for diffused light and heat detection, are connected to the control centre. The short-circuit insulated, addressable detectors are centrally configurable to reflect environmental conditions using a software-based system, and are able to identify different fire criteria as a result of their multiple-sensor systems.

Moreover, mutually monitoring dual microprocessors ensure an error-free software implementation of the central fire alarm system. Signalling and control signals are forwarded reliably thanks to a two-core ring circuit. This ensures a high level of immunity to false alarms, and prevents swimmers and sauna guests being disturbed unnecessarily by false fire alarms.

In addition to intelligent, sustainable fire protection technology, Tyco also provided seamless integration of the fire alarm system with the building and safety management infrastructure. Tyco has also installed a state-of-the-art intrusion detection system in the complex as well as an IP-based video surveillance system to cover the main entrances and this along with evaluation have successfully prevented a number of recent intrusion attempts.

“As the operator of such a large leisure centre as Alpamare, we benefit in many ways from the expertise and experience of Tyco Integrated Fire & Security in Switzerland – as technology providers, certified installers and system integra-tors. On top of scalable and fail-safe technology, Tyco supports us with comprehensive services throughout the entire service life of the fire protection system, thus ensuring its long-term functionality, smooth network opera-tions, and the associated long-term investment protection”

Fredi Höfliger Chief Technical Officer with Bad Seedamm AG/Alpamare

Keeping safety from going under

Tyco ensures a safe and fun experience in Europe's largest water and fun park, Alpamare in Switzerland. Relaxation,

enjoyment, fitness and wellness – Europe's largest indoor water park, Alpamare, attracts hundreds of thousands of

visitors annually with a varied portfolio of leisure activities.

DETECTOR // 15

Traditional theories on crowd behaviour in panic situations suggest that ratio-nality goes out the window. The threat causes emotion to overwhelm the reasoning capacities of those invol-ved. When this happens, the collective identity of a crowd breaks down as they all experience a ‘fight or flight’ instinct simultaneously. Pushing and trampling occurs, causing a chain- reaction of selfish behaviour aimed at preserving the individual on a short-term basis. This understanding is the basis for the perceived fear of the madness of the crowd.

The self-categorisation approach provides an explanation for what happens when a disaster occurs, ranging from widespread solidarity to the less common form of disorganisation. You’ve probably heard of people pulling together to survive tough times, and in a disaster this can happen too. Disasters can create a common identity, a sense of being in the same dangerous situation as the other people in the crowd, instead of being different from them as individuals. This common identity can result in orderly, altruistic behaviour as people give each other support to escape the common threat. Crowds who recognise that the threat is not their fellow man find commonality in a shared experience of tragedy.

The study from the University of Sussex, funded by the Economic and Social Research Council, turned the traditional ‘panic’ model on its head. A review of the July 7th bombings in London showed interesting observations of people’s reactions in emergency situations. Individual examples of fear

and distress were present, but no mass panic or hysteria ensued. Evacuations were characterised by orderly, calm behaviour and there were many reports of altruism, co-operation, and a collective spirit of not only Londoners, but of the UK as a whole.

Dr. Drury stated, ”These findings suggest that instead of being part of the problem, psychological membership of a crowd can be part of the solution in an emergency evacuation.“

The study concludes that the image of the panicking crowd is given far more credit than it deserves and should not be used when designing emergency procedures. The evidence is that people exit quicker when kept informed, and in cases where people don’t help each other, it is often due to physical con-straints instead of selfishness. Basing emergency procedures on the ‘panic’ model can often be a self-fulfilling prophecy. For example, restricting public information can make people unnecessarily anxious when faced with decisions in a disaster-type scenario.

The role of fire and safety solutions, therefore, is to minimise injury and to help encourage the collective mentality of those affected. Solutions should be aimed at: informing people; increasing the evacuation time for building occu-pants before a fire spreads out of control, ensuring that emergency medical help can be immediately sent out to those in need, and that the fire service personnel can help people exit the building safely.

As a basic rule, all evacuations should follow a plan of detection, decision, alarm, reaction and movement to an area of refuge or an assembly station and onwards transportation, using trusted fire wardens who are perceived as members of the group. Each of these processes should be planned so that the greatest amount of community cohesiveness can be achieved. This study illustrates the crowd as a body of tremendous poten-tial for resilience, and any emergency planning should take full advantage of influencing this.

People power prevents panicCrowds of people in emergency situations spell disaster – or so we thought. A recent study led by Dr. John Drury from the University of Sussex, sought to find out the truth about emergency planning and the psychology behind crowd behaviour in emergency situations. The knowledge about this subject is vast, however, it had not been compiled and expressed in a single, coherent guidance document until now.

Dr. Drury, University of Sussex

16 // DETECTOR

All reactive actions taken in the event of a problem, such as the outbreak of a fire or a sudden rush of people, are only ever in place as a result of a detailed preventative strategy.

Preventative measures

The O2 entertainment complex in the UK, secured by Tyco Integrated Fire & Security, serves as a key example of how planning ahead ensures the safety and security of thousands of people attending events. The O2, formerly the Millennium Dome, is a vast enter- tainment complex near Greenwich in London. At its heart is a concert venue that can hold up to 23,000 people, and this is surrounded by a leisure complex of bars and restaurants, and also includes an 11 screen cinema.

Before installing any safety equipment, a thorough risk assessment needed to take place at the O2. Areas of risks needed to be carefully considered, especially congestion zones often referred to as “pinch points”. These can be either side of an access control point or at various other locations such as corridors, entrances and exits.

By identifying risk areas, plans can be made to either change the layout, include some crowd management structures, or increase staffing in these areas.

As part of the risk assessment at any venue, a detailed fire plan should also be carried out. This plan depends on structural elements, such as the type of building materials, flooring, furnishing etc., that have been used. It will also be affected by the type of event, the equipment used, the likely behaviour of the crowd, and the use of special effects, especially pyrotechnics.

The security and fire protection solutions need to be discreet but effective, as those managing security need to have continuous surveillance of the arena and its visitors. Therefore it is important to ensure that those experiencing the venue can do so in a safe, secure and enjoyable manner.

Similarly, the clarity of emergency exit signage and information should be assessed and improved if necessary, as must the efficiency of the public address system. Clear signposts and simple, audible public address messages are vital. Poor communications can lead to people stopping, moving against the flow of the crowd, blocking passages or making frequent demands on staff for directions.

At the O2, the fire detection systems need to operate in a complex environ-ment, particularly in the concert arena which houses a sound system that pumps out 650,000 watts. In addition, the shows that take place at the arena often use increasingly advanced pyro-technics.

Securing mass events

Mass public events come in all shapes and sizes. Whether you are securing a music festival or concert venue, a sports

event at a large stadium, or even a highly charged political rally at a conference centre or public space, preparation

is absolutely vital.

DETECTOR // 17

To address this, Very Early Smoke Detec-tion Apparatus (VESDA) was installed in the arena and concourses. In a concert environment, VESDA can distinguish between particles given off as part of a show (e.g. pyrotechnic displays and dry ice), and smoke as a result of a fire, and can alert the operations centre accor-dingly. This system is supported by call points and detection around the O2, as well as voice activated alerts. These alerts are connected to the extensive sound system that tells visitors what they need to do in the event of a fire. The system has also been designed so that the voice activated alerts can operate independently of each other, evacuating areas, if necessary, in an orderly and controlled way.

Not all shows will be the same of course. As part of any security strategy it is important to research and assess the type of audience expected and any special risks that these present. For instance, a party political conference will bring heightened security and terrorism risks. A music event will bring other risks associated with large crowds of excitab-le, possibly intoxicated youngsters. The type of audience will also affect the risk profile, a folk festival will have different risks to a heavy metal concert, which will also affect the number and type of security personnel required. Any venue needs to have an easily identified control centre where the security and safety of the event can be managed and coordina-ted. The event controller is based in the control centre, and the full safety plan should be available there.

The control centre is the hub of all radio communications, and ongoing situation reports will be presented by staff within the crowd and around the venue.

At the O2, Tyco Integrated Fire & Security installed CCTV cameras that ensure every area of the site can be viewed from one control room. Discreet-ly placed, the cameras monitor the site for any unusual behaviour and also provide valuable data for evacuations. The CCTV system is supported by access control doors where necessary.

Reactive measures

If an incident happens at an event that causes mass panic, this can only be con-trolled by implementing reactive plans that have been prepared. A decision needs to be taken by the event controller whether or not to evacuate the site.If the decision is made to control the site, security staff are immediately infor-med by radio to make their way to the centre of the incident. They would then use people skills to instil calm and reas-sert control of the crowd. They would also use appropriate force to control people acting violently or who were refusing to listen to instructions.

A decision may also be made to call in support from police authorities. If a decision is taken that it is safer to evacuate, then pre-planned proce- dures would come into play; this could be as follows:

// The event controller issues a ‘red alert’ of some description – this command will be understood by all and issued simultaneously to all via radio. All staff will then proceed to conduct their pre-determined evacuation role

// Music or other distraction will be faded out and a pre-determined announcement calmly made over the address system

// Door / access control staff will open all exits. Staff will man the doors advising people to remain calm and clear the area

// In the event of a power failure, the evacuation announcement should be made over handheld megaphones

// Staff will be aware of the evacuation needs for people with physical disabilities

Every case is different

The O2 system deployment demonstra-tes a few of the considerations regarding the often complex and sophisticated challenge of securing a mass event, or series of mass events. It also illustrates clearly how comprehensive and well-in-formed planning is the essence of any business continuity process.

Many of the principles applied to securing the O2 can be transferred to other events, although it is vital to bear in mind that no two events or venues are the same, and preparation is abso- lutely key. As the old saying goes, if you fail to prepare, you prepare to fail.

18 // DETECTOR

At the same time, helping users to keep pace with technological progress as they seek to protect both data and systems will continue to be one of the crucial issues faced by organisations in the next few years. This is also true for the secu-rity industry, which is characterised by increasing levels of system-interlinking and integration into higher-level complex systems. IP-based systems in particular are seeing increasing levels of use with a view to mobility.

Classic critical infrastructures such as large-scale projects including airports, data centres and hospital networks show that security and fire protection systems need to be seamlessly

Whether it is Industry 4.0 applications, big data services, cloud services, mobility, or omni-channel strategies in retail: rapid digitisation and all- encompassing networking are the main drivers behind the development of today’s business models, products and production processes. According to a joint study by PwC and Strategy & Survey, German industry alone is seeking to invest €40 billion annually in Industry 4.0 applications by 2020. From these investments, companies expect to gain efficiency improve- ments and cost savings, as well as greater organisational flexibility and the ability to meet individual customer requirements.

integrated in order for infrastructures and facility management systems to be able to meet the required levels of organisa- tional flexibility and performance, in addition to security.

In the past, individual security systems would either be used as stand-alone solutions, or networked. However, in today’s networked age, security is increasingly becoming a “value-add service” in information and communi-cations technology. Networked security maintenance groups are therefore increasingly being integrated via intelli-gent control and management platforms to create what are often complex IT infrastructures and business process applications.

This requires highly integrated, scala- ble and future-orientated technologies, and an optimised portfolio of certified, standardised interfaces. In this context, Physical Security Information Manage-ment (PSIM) system platforms provide a useful framework. Security applications of differing types, technology versions or standards can be holistically integrated both physically and logically. As a result, processes can be monitored, controlled and managed in a better way.

Security meets IT

In the security industry modern information technologies and digitisation are key innovation drivers.

DETECTOR // 19

Focus on integration capability and networking

A good example of this is in intelligent video surveillance using video over IP; here video management systems are integrated in two directions – both hori-zontally and vertically. Horizontal integra-tion means that video systems are linked with closely-related control systems or other security maintenance groups, pro-viding enhanced system functionality and usability. Vertical connections to Enter-prise Resource Planning (ERP) systems mean that video systems and their data are used, for example, for process control along the user's value chain.

Video systems and network technology are converging at a horizontal and vertical level to create meaningful synergies as part of an open platform, and thereby add huge value for the user, for example, by using the same infrastructures.

Modern CCTV systems are already used for proactive detection as well as for ensuring incident traceability. Video management systems (VMS) are IP video information systems that feature more extensive search and analysis capabilities for surveillance cameras and video images. Examples from the retail sector demonstrate how today's integrated video technology, in combi- nation with powerful software, is already providing security, business intelligence and improved store performance.

Another example is IP-enabled care call and communications systems in health and care services; by accessing hospital and care-related information, the clinic operator benefits from seamless com-munication within the different areas of the hospital, rehabilitation or care facility.

Open platforms offer the required level of security as well as improving mobility by integrating different security and commu-nications applications, from fire and bur-glar alarm systems, and access control via mobile telephony, through to tracking and dementia protection systems.

Global technology and full-service provi-ders, such as Tyco, have a strategic focus on comprehensive, integrated solutions with standardised interfaces and the use of state-of-the-art, key technologies such as RFID, biometrics, sustainable services such as cloud-based managed video services (VSaaS), and remote control services. All this gives users security, increased flexibility and investment protection – and means they can start benefiting today from tomorrow's solutions.

20 // DETECTOR

Medicine and healthcare in general exists on the boundary between business and basic human rights. Developing drugs is expensive, and carried out mainly by private sector firms who are answerable to share- holders. We often lose sight of this when we hear of cases where individuals are denied life-saving drugs because they are too expensive in certain markets, or when faced with epidemics such as the recent outbreak of Ebola in West Africa.

When it comes to epidemics such as Ebola, our thoughts are with those impacted by the outbreak, but we also need to learn from such incidents and objectively assess the risks to global supply chains in order to understand their impact and work on improvements to mitigate these risks. A global supply chain means epidemics have the potential to go global. We need to bear this in mind and reduce the risks of infection to those not affected.

The chief challenge for pharmaceutical companies is to deliver the correct drugs to the right sites on time and within spe-cification. Monitoring supply chains and tracking deliveries is an essential task. It is not enough to simply label deliveries and hope that they reach their destinati-on, supply chains are extremely complex, but by selecting the right technology, organisations can keep real-time tabs on the state and location of products. Hundreds of delivery destinations, thous-ands of patients and years of testing add complexity and risks, especially when the delivery destinations are in emerging economies such as China, India, Latin America, Africa or Eastern Europe.

Security itself became a major part of the Global Game; Industry Standards and Associations such as TAPA, RX-360, GDP or ISO are defining processes and procedures, whilst staying ahead of competition is the key to success.

Good Distribution Practice (GDP), for ex-ample, deals with the guidelines for the proper distribution of medicinal products

for human use. GDP is a quality warranty system, which includes requirements for purchase, receiving, storage and export of drugs intended for human consump-tion. GDP regulates the division and movement of pharmaceutical products from the premises of the manufacturer of medicinal products, or another central point, to the end user, or to an interme-diate point by means of various transport methods, via various storage and/or health establishments.

RX-360, a not-for-profit consortium of security organizations that creates and monitors global quality systems, publi- shes best practice guidelines on pre-vention, detection and response with regards to all aspects of the supply chain from sourcing, through production to logistics and finally the market. These guidelines are as applicable to medi-cal supplies as they are to consumer

Mitigating risks in transport and

logisticsFrom hospitals transporting organs for donation to multi-national

pharmaceutical companies shipping medicines around the world, the movement of medical cargo is a complex business. In addition

to the normal logistical challenges of shipping any type of cargo, medical supplies often require certain specialist considerations.

DETECTOR // 21

electronics, and include such things as shipment tracking systems, certified cargo screening programs, theft aware- ness training and return of goods policies. As with any other industry, medical cargo theft is not uncommon. Indeed, Tyco has noticed a trend where criminals are actively targeting medical supplies since they tend to be high value per unit and be lightweight, additionally they are not necessarily as well protec-ted as high-value consumer products such as electronics. Extending beyond the loss of money is the potential for a loss of life if the drugs are not deli-vered to the appropriate destination. Complicating matters, contraband could unwittingly be acquired in other markets and enter a legitimate supply chain and potentially pose a risk to patients if administered incorrectly. In addition to organised crime the market is facing modern threats such as terrorism and counterfeiting. Experts fear biological hazards when counterfeit drugs invade the pharmaceutical supply chain.

Generally speaking, countries that suffer from a poor record on cargo theft also suffer on medical cargo theft. According to Freight Watch International, the UK, US, Mexico, Brazil, South Africa, India and Russia top the list of countries with issues on missing medical supplies. Though theft risks vary from country to country and from region to region within a country. Security at points of entry such as border crossings for road and rail freight, airports and ports, particularly in more affluent markets, can be fairly tight, though that doesn’t mean things don’t go missing. But once out of port,

up plans are building a thorough under-standing of the product, the volumes to be shipped, the destination country and depot, the type of transport to be used and the route to be taken. In cases where medicines must be kept at certain temperatures, care must be taken to secure refrigerated transport throughout the entire supply chain from the factories in India and China to the doctor’s surge-ries in Liberia and London.

Here Tyco brings enviable expertise, in addition to presenting a keynote at the TAPA Conference Tyco’s Joerg Schib is also leading a TAPA Group for Tracking and tracing Solutions/Technologies:

“Pharmaceutical log is requiring solu-tions to protect pharmaceutical goods in transit. Not only to fight back theft and crime but also to keep track of transport conditions (temperatures, humidity, transit time, isolation etc),” noted Schib. “This will become an essential part of our work in the future.”

the cargo becomes more prone to theft. Emerging markets where transport infrastructure is not that well developed are more problematic. Journey times are often long and arduous. Local crime rates can be high and black market economies thrive. This all presents further issues over traceability, as well as intellectual property concerns for the pharmaceutical companies.

In order to protect your interests in un-familiar markets, a local logistics partner should be sought. Though cargo is not stolen by would-be thieves, it is stolen to order by organised criminals who will often have people on the inside at logis- tics firms, so it can be worth employing a specialist in the local country if that is a major market.

As with all things, planning is a key part of a successful shipment. Choosing the appropriate types of tracking and monitoring is absolutely key at the out-set. Factors to consider when drawing

22 // DETECTOR

Security, intelligence

and the evolution of smart cities

In just 10 years, more than 26 cities around the world will be ‘smart’; but what does that truly mean?

What is a smart city?

According to a study by Cisco, the num-ber of things connected to the internet is expected to reach 50 billion by 2020. On top of this, it’s predicted that almost 70 percent of the world’s population will live in urban areas by 2050.

With vast quantities of mobiles, tablets, sat-navs and other devices communica-ting with each other, the accumulated data could reach as yet unfathomable proportions. A smart city leverages this influx of data to improve the safety, quality of life and wellbeing of its citizens, while minimising public spending and resource consumption.

The rise of smart cities

Modern cities face a number of threats, ranging from climate change, terrorist attacks, crime, fire and other natural disasters, as well as other pressures including ageing populations, which can place a strain on health services and public finances. There is a need for cities to meet these challenges by incorpo-rating high technology into their opera-tions, integrating all current systems, connected devices, sensors and commu-nication channels, to provide actionable input to governments, city planners and to the citizens themselves.

Importantly for fire and security, smart cities use connected data to make better informed decisions in response to emer-gency situations, as citizens must be able to depend on authorities to handle them professionally and promptly.

For example, lamp posts are being equip-ped with sensors not only for environ-mental interests, but also for detecting fluctuations in traffic and noise levels, allowing authorities to quickly identify and act upon public disturbances and crime.

What does it take to be a smart city?

While young cities are able to incorpora-te technology into their infrastructure as they grow, older more established cities face the added complexity of adapting their existing infrastructure to accom-modate new technologies. This is not, however, the only challenge posed by the move towards smart cities.

Vast amounts of information lie concea-led within private networks, and organi-sations have to be encouraged to share their relevant data for the benefit of the city as a whole. As well as organisations, individuals also need to consent to their data being used, and governments are grappling with data protection laws as this issue becomes an increasingly popular area of focus.

To help facilitate and manage the pro-cess, there needs to be a proactive effort to build beneficial relationships between the public and private sectors. Integrati-on capabilities and common interfaces have been an obstacle to this, however with organisations increasingly moving towards the cloud for their data storage, the common platform provides a real opportunity to share the widely beneficial information being gathered.

DETECTOR // 23

Resilience, security and safety issues

While smart cities offer many benefits, currently they do not adequately address resilience issues. A resilient city must be able to prepare for and adapt to changing conditions, and withstand and recover rapidly from disruptions. The Seoul Met-ropolitan Government, for example, has been expanding its 3D Spatial Informa-tion system since 2001, which is being used to predict which areas will be worst affected by floods. This allows the rele-vant authorities to pre-emptively interve-ne and reduce potential damage. Smart cities have a lot of expensive infrastruc-ture in place, and being able to respond efficiently to emergency situations can mean the difference between life and death, as well as reduce expensive damage to city infrastructure.

Urban infrastructure is constantly ageing and city councils need to be aware of this, especially with the reduction of funding following the prolonged econo-mic recession. The safety of citizens is becoming more challenging because of deliberate physical and cyber attacks, accidents, and natural disasters. These are happening with increased frequency due to changes in technology, climate change, and because growing numbers of people are using unsecured Wi-Fi spots to access personal information.

Dealing with resilience issues

The fire and security industry is working to raise resilience issues with municipal authorities and the European Commissi-on. The total market value for smart city projects until 2020 has been estimated

at US$1.5 trillion, with 14 percent spent on smart security solutions.

Tyco is proactively working towards faci-litating solutions for the smart cities of the future, focussing on high technology and integration solutions for fire, security and life safety products. By integrating intelligent sensors and networks with data analytics in order to harness the potential of the Internet of Things (IoT), the team is solving problems posed by the resilience issues of smart cities. A good example of this is the Commer-cial Building Opportunity identified by Tyco, which integrates all of the secu-rity aspects of a building such as fire detection and alarm, smoke control, digital video, security and access control amongst others, which increases the role of Building Management Systems (BMS) and IoT to create a ‘smart building.’As many of Tyco’s products feed into the IoT, the accumulated data can also be used in ways which aren’t necessarily limited to fire and security.

For example, Tyco’s IoT solutions have been deployed in over 4,000 retail loca-tions for its monitoring and predictive capabilities, addressing inventories, store traffic and customer behaviour.

Tyco is helping to define the future of smart cities

As cities and governments become more entrepreneurial in order to compete with each other, many are looking to fire and security solutions providers such as Tyco to ensure they can withstand disasters and provide a secure and resilient plat-form for organisations to operate from. Driven by technology and competition, and continuously evolving more complex and interconnected systems, smart cities are still in their infancy. We are only just beginning to see the benefits they can provide as people find new and inno- vative ways to use the wealth of data being generated.

Global Strength. Local Expertise.At Your Service.

AustriaTyco Integrated Fire & SecurityWehlistrasse 27b1200 WienTel.: +43 5 74 74-122Fax: +43 5 74 74-109office@tyco-austria.atwww.tyco-austria.at

BelgiumTyco Integrated Fire & SecurityHumaniteitslaan 241a1620 DrogenbosTel.: +32 2 467 78 11Fax: +32 24 66 05 34tifsbe@tycoint.comwww.tyco.be

FranceTyco Fire & Integrated Solutions France SASCS 80736, 1 rue Giffard78067 Saint Quentin en Yvelines CedexTel.: +33 1 39 30 73 00Fax: +33 1 30 51 80 05tycofis-fr@tycoint.comwww.tyco.fr

GermanyTyco Fire & Security Holding Germany GmbHAm Schimmersfeld 5–740880 RatingenTel.: +49 2102 7141-0Fax: +49 2102 7141-100info@tyco.dewww.tyco.de

ItalyTyco Fire & Security S.p.A.Viale dell'Innovazione, 320126 MilanoTel.: +39 02818061Fax: +39 0289125412tfs.it@tycoint.comwww.tycofs.it

NetherlandsTyco Integrated Fire & SecurityVlierbaan 6–122908 LR Capelle aan den IJsselTel.: +31 88 260 26 00Fax: +31 88 260 23 45tifsnl@tycoint.comwww.tyco.nl

PortugalTyco Integrated Fire & SecurityEd.Entreposto–Pr.José Queirós nº1 Fracção 5–piso 31800–237 LisboaTel.: +351 217 510 560Fax: +351 217 510 589suportecomercial@tycoint.comwww.adt.pt

RussiaADT Security SolutionsTimiryazevskaya 1, 5th floor127422, Moscow, RussiaTel.: +7 495 661 2095adt.ru@tycoint.comwww.tyco.ru

SpainTyco Integrated Fire & SecurityCtra. de la Coruña, km. 23,500C / Pollensa nº 628290 Las Rozas, MadridTel.: +34 916313999Fax: +34 916313978acliente@tyco.comwww.tyco.es

SwitzerlandTyco Integrated Fire & Security (Switzerland) SAIndustriestrasse 48752 Näfels Tel.: +41 58 445 40 00Fax: +41 58 445 40 01tyco.ch@tycoint.comwww.tyco.ch

Tyco Integrated Fire & Security is a trademark of Tyco International.Misprints, errors and changes excepted. © 2015 Tyco.All rights reserved.

Tyco Holding GmbHAm Schimmersfeld 5–740880 RatingenTel.: +49 2102 7141-0Fax: +49 2102 7141-100info@tyco.euwww.tyco.eu

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