Despatches Newsletter

DespatchesDespatchesMar-Apr 2014

How do you retain clients, distinguish yourself from the competition and keep ‘em coming back for more?

Introducing the WOW factor.

So what is the WOW factor? Here’s a great example of it – I lost my debit card this week. I phoned my bank on Tuesday and was told it would be 5-7 days. This was a problem as I was going away on business for 4 days on the Friday. I asked if it would be there by then and, without promising, the bank said although it couldn’t guarantee it, it would try and if not, would arrange for me to pick up all the cash I need from a local bank. Thursday morning my card is delivered. Wow.

You see it doesn’t have to be expensive, nor time consuming – it’s about doing the unexpected, going that extra mile and exceeding client’s expectations.

Here at Diamond we talk about our key principles that are:

• Underpromising,overdelivering–beatingclients expectations rather than promising the moon and not delivering

• Makingindividualpeoplefeelthattheypersonallyreally matter - because they really do!

• Memorableservicethatgetspeoplegivingtestimonials

In a market place it is often impossible to distinguish yourself to potential clients – particularly in commoditized markets such as the courier sector. A plethora of testimonials and the weekly emailsIgetfrommyUKdepotsfromtheirclientssayinghowfabulous the service has been really helps. Building up that loyalty is essential. Our key clients get a lot of love from us, because they really matter. And that keeps them buying from us for years. This is very sound business.

There is a complacency in stupid businesses that deems mediocrity to be acceptable. Well, take this as notice as your complacent times are over. I see a growing brand of new age Entrepreneurs wanting to get all over your client base and they are prepared to put in the effort to distinguish themselves. So if you want to continue to grow, keep your clients, and improve your bottom line, time to add the WOW factor.

Happiness Delivered

“Just got into bed and was thinking about something you said earlier so I wanted to send you a message. I know I almost never hear about shipping problems anymore and I know that’s because you are working very hard to make sure I don’t hear about them!

I just wanted to say a big thank you. I juggle a lot of jobs in a day and it does make my life so much easier! Honestly I have never had the pleasure to work alongside someone who cares that much! It doesn’t hurt to mention it once in a while either. Sometimes it is nice to hear good things. I know that better than most.”

Kate – Manager at Yoobox, Southampton

“ We have been dealing with Diamond Logistics since August 2013 – I have found this company to be not only very competitive with their pricing but they are also extremely friendly and offer a very professional service.

Without hesitation we would fully recommend this company – we are very happy with the service they provide us.”

Lesley from Pens Unlimited, Devon

Next monthShared success – building our business through partnerships.

14

Keep inTouch

INSIDE: Franchise Focus • MCS - In-Depth • Charity Update • Team Profile

Unit 9, The Pines Business ParkBroad Street, GuildfordSurrey GU3 3BHT: 0845 591 7334E: [email protected]

7b Durban RoadSouth Bersted Industrial EstateBognor Regis, West SussexPO22 9QTT: 01243 885729E: [email protected]

Unit 30, Claylands RoadBishops Waltham, HampshireSO32 1BHT: 02380 988919E: [email protected]

Unit 2, GEAR House Business Centre, Salt Meadows Road, Gateshead, Tyne & Wear, NE8 3AHT: 0191 543 8591E: [email protected]

Brooke Industrial ParkNorwich Road, BrookeNorwichNR15 1HJT: 01603 859401E: [email protected]

Unit 9, Kingswood Court Business Park, South Brent, DevonTQ13 9YST: 01626 817 975E: [email protected]

Unit 6, Carbook Industrial EstateDunlop Street, SheffieldS9 2HRT: 0114 299 4844E: [email protected]

Unit 31, Evans Easy SpaceMiddlemore Road, West BromwichB21 0ALT: 0121 667 8283E: [email protected]

Surrey

Sussex

Southampton

Newcastle

Norwich

South Devon

Sheffield

Birmingham

With access to all of the major UK and global carriers-TNT,UKMail,Yodel,Parcelforce,UPSandmore-MCSdeliverseverythingyouneedbyroad,seaorairandasquicklyasyouchoose- sameday, next day or international. All of this is managed seamlessly by Diamond Logistics, PLUS...

• Awardwinningcustomerserviceprovidedbyustowhomyourbusinessisveryimportant.• AutomaticLeastCostRouting(LCR)soyoucanberestassuredthateveryconsignmentis being dispatched in the most cost efficient way.• Real-timeonlinebooking,trackingandallroundmanagementsoit’seasyforyouandyour team to use.

Read about a client whose business was transformed by multicarriersolutions:

Our client: A specialist manufacturer based in Godalming with very mixed freight and preferred suppliers.Their speciality:Manufacturingandsaleoframps.Their problem: Costandcustomerservice.Our solution: With our multicarriersolutions they are able to book all freight with us, one suppler. It will still automatically be allocated to the most cost-effective carrier via our specialist online booking system. However if and when something does go wrong our proactive customer services team knows before their client does, and troubleshoots before our client has to get involved.

Result:• Onesupplier,oneinvoice,onebookingsystem.• Adedicatedproactivecustomerserviceteamthateliminates97%ofcustomerquerieson deliveries.• Savingsacrosstheboardonthecarriersasautoselectionofthebestcarriersforthe freight shipped plus the utilisation of our carrier rates achieved through our group buying power.

To find out more, contact your local depot today.

Flexible to adapt to how, what and when you ship.It keeps your transport costs lowOptionalLCR(LeastCostRouting)Functionprovides automatic selection of best carrier for each parcel based on price and appropriate delivery method – helping you to lower shipping costs.No Capital Investment is needed (SaaS–payasyouship)-allyoupayiscarriage.It keeps you informedFully integrated allowing us to communicate in real-time with carrier systems, extract your shipping data and provide you unlimited access 24/7.It puts you in controlYou choose; carrier, costs, service monitoring, carrier auditing.It makes your life easierManagingmultipleshipmentsacrossmultiplecarriers, in one pink and perfect space.

MCS stands for Multi Carrier Solutions and is the perfect tailor made solution for ambitious businesses.

UKMail

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An answer for you, from diamond logisticsmulticarriersolutions

• Everything you need – post, parcels and pallets worldwide

• One clever delivery solution – multicarriersolutions

• Access to many carriers – TNT, UKMail, Citylink, Parcelforce, UPS and more

• A multitude of delivery options – road, air, sea

• As quickly as you choose – same day, next day, international

Plus customer service brought to you by an award winning company.

Plus AUTOMATIC least cost routing (LCR) so you can rest assured that EVERY consignment is being dispatched in the

most cost e cient way.

Plus real time online booking, tracking and all round management so its EASY for you to use.

Smart, simple distribution solutions.

multicarriersolutionsThe perfect tailor made solutionfor ambitious businessesThe brand new answer to all your logistical requirements

Diamond Logistics brochure_complete_12pp.qxp:Layout 1 23/4/13 10:48 Page 4

UKMail

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In-depth service profile

multicarriersolutions – the facts

It’s fastManualinputshipmentcreationtakesfiveseconds.Produces five labels in as many secondsProvidesautomatedaddresslookupfor105countries around the world.It’s testedHasover500individualcorporateusers.It improves your client relationshipsViainbuiltCRMfunctionincludingsupportticketing, customisable automated emails, SMSanduseralerts.It improves the lives of you and your staffCustomerserviceandcarrierbasedcontactincluded, completely free of charge. You need never speak to another carrier again!It’s mobile AccessiblefromPC,laptoporeventabletwith internet access, anywhere in the world.It’s tailored to youBuiltaroundyourshippingrequirements.Designed to give you control.

The WOWFactor

Team Profile: Daniel Allin

OurMissionStatement

To work in mutual benefit, delivering time-critical delivery solutions to our clients.

To provide great career opportunities to our team and subcontractors.

To contribute positively to society on local, regional and global levels.

To be a really good company to trust, work for and to belong to.

Franchise Focus:Birmingham

Client Focus:London Corporate Media

Julian launched his very own Diamond Logistics depot at the beginning of this year.

Q: Why your own business?Ihadalreadysetupmyownexecutiverecruitmentbusinessin2004so it was an easy decision to make and a straight forward transition as I already had a lot of the items needed to start the franchise with Diamond like accountants, a laptop, printer, Ltd company, etc.

Q: Why did you choose a Diamond Logistics franchise?I have recruited in the third party logistics sector and always saw it as a fast moving environment which I like, but I have also seen the huge growthininternetstartupsandtheirrequirementtogetgoodsdelivered.IwasdrawninbyKate’sdrive,passionandenthusiasmandIwantedtobeinatthe‘start-up’phase.

Q:Whatareyouraimsfor2014-andbeyond?Myaimistogrowthebusinessasmuchasishumanlypossibleandmaximisetheopportunitieswithin the large territory I have. I also intend to employ staff as soon as possible that want to share this journey.

Q: Tell us something we didn’t know about you...keep it professional!Iamanaccomplishedgolferplayingoffasinglefigurehandicap(despitemanyotherdistractions).Icaptainedmyclubfortwoyears,duringthattimewewonnumerousNationalcompetitionsincludingtheHawtreetrophy,aswellastheMidlandsAllianceLeaguedivision1.

OnapersonallevelIgotthroughtotheNationalfinalatSt.Andrews,ScotlandofTheMercedesTrophy(Largestamateurcompetitionintheworld).ThiswasafterwinningthequalifyingroundinthemidlandsandthenreachingtheRegionalfinalatNewZealandGCinSurrey.AttheNationalfinal I was runner up to the eventual winner who went on to represent England in the World final held in Germany.

LondonCorporateMediadelivers effective corporate video marketing to its clients through insight, creativity and collaboration.

As a marketing tool, video is unparalleled in its ability to connect you with your customers, and it can make a huge difference to your business’ online visibility in search engines.Corporatepromotionalvideos,clientcasestudiesand corporate event coverage offer great ways to achieve this.

They believe in a holistic approach, talking to you about your business, your brand and your audience. Thier experience in business consultancy, filmmaking, marketing and creative writing are huge assets in the process.

Manyonlinecorporatevideosfailtoreachawideenoughaudienceduetomisplacedstrategyor limited promotional effort. They recognise that your marketing efforts need to be rewarded by effective implementation.

LCMhaveworkedwithDiamondLogisticstohelpshowcasetheirleading-edgeservicesandtheirexpansion into a national logistics force to be reckoned with. You can see some of their efforts at www.diamondlogistics.co.uk/franchise

PleasecallChrison08454890555 or email [email protected] for a free initial consultation on how video can best benefit your business.

32

21 in 21 UpdateJanuary

Unicef Syria AppealClosetosixmillionchildrenhavenowbeenaffectedbytheconflictinSyria.Manyhavelosteverything-family,friendsandhomes.Childrenhavebeenkilled,orphanedorsufferedlife-changing injuries.

UnicefworksaroundtheclockinSyriaandthesurroundingcountries to provide children with life-saving supplies such as blankets, warm clothes, medicine and psychological support.

www.unicef.org.uk/help-syria‎

February

WaterAid works specifically on the WASH crisis: water, sanitation and hygiene. Their vision is a world where everyone has access to safe water and sanitation.

www.wateraid.org

March

Big Wide Talk For10yearsBigWideTalkhasbeenworkingwith children, letting them think, learn and speak for themselves in Theatres of Learning. Thousands of children have taken part and exceeded everyone’s expectations.

Challenging,boredanddifficulttoengagechildrenhavetakentheir turn in the spotlight for the first time and parents and teachers have listened and seen all of the children as never before.

April

Bag Books is the only organisation in the world publishing multi-sensory books specifically for people with learning disabilities. Each year they reach around 19,000childrenandadultsthroughouttheUKwithProfoundandMultipleLearningDisabilities(PMLD),SevereLearningDisabilities(SLD)orseverelyaffectedbyAutisticSpectrumDisorder(ASD).

www.bagbooks.org

Eachmonthwedonateupto£250tocharitiesthatarebothsecularandapolitical.Ifyouwouldliketonominateacharityclosetoyourheart for the remaining months of this year, please email me [email protected].

Q: What are your hopes for Diamond Logistics?Diamond Logistics to be a Nationally and Internationally renowned logistics operator.

Q: What are your ambitions?MyownambitionforDiamondLogisticsistoreachthesaturationpointintermsofsitesacrossthewholeoftheUK.Longterm,Ibelieve our business model is open to expansion across Europe.

Q: What do you like/don’t like?Iliketheword‘Yes’andhatetheword‘No’.

Q: What do you want to achieve?A real stir in the world of logistics. To be the best service-led logistics operator in Europe.

WeaskedourOperationsConductor,Dan,somequickfirequestions:

Q: What is your real job title?ChiefOperationsOfficer(COO)

Q: Where do you work?Nationwide

Q:Whatisyourhistory?(bebrief!)17YearswithintheExpressParcelsector.

Q: What experience do you have?17yearsofmanagementexperienceatvaryinglevelsforUnitedCarriers,UKMail,APC,CityLinkandFedextonamebutafew.6yearsasMDofmyownsuccessfulcouriercompany. Two and a half years at the operational helm for Diamond Logistics.

Team Profile: Daniel Allin

OurMissionStatement

To work in mutual benefit, delivering time-critical delivery solutions to our clients.

To provide great career opportunities to our team and subcontractors.

To contribute positively to society on local, regional and global levels.

To be a really good company to trust, work for and to belong to.

Franchise Focus:Birmingham

Client Focus:London Corporate Media

Julian launched his very own Diamond Logistics depot at the beginning of this year.

Q: Why your own business?Ihadalreadysetupmyownexecutiverecruitmentbusinessin2004so it was an easy decision to make and a straight forward transition as I already had a lot of the items needed to start the franchise with Diamond like accountants, a laptop, printer, Ltd company, etc.

Q: Why did you choose a Diamond Logistics franchise?I have recruited in the third party logistics sector and always saw it as a fast moving environment which I like, but I have also seen the huge growthininternetstartupsandtheirrequirementtogetgoodsdelivered.IwasdrawninbyKate’sdrive,passionandenthusiasmandIwantedtobeinatthe‘start-up’phase.

Q:Whatareyouraimsfor2014-andbeyond?Myaimistogrowthebusinessasmuchasishumanlypossibleandmaximisetheopportunitieswithin the large territory I have. I also intend to employ staff as soon as possible that want to share this journey.

Q: Tell us something we didn’t know about you...keep it professional!Iamanaccomplishedgolferplayingoffasinglefigurehandicap(despitemanyotherdistractions).Icaptainedmyclubfortwoyears,duringthattimewewonnumerousNationalcompetitionsincludingtheHawtreetrophy,aswellastheMidlandsAllianceLeaguedivision1.

OnapersonallevelIgotthroughtotheNationalfinalatSt.Andrews,ScotlandofTheMercedesTrophy(Largestamateurcompetitionintheworld).ThiswasafterwinningthequalifyingroundinthemidlandsandthenreachingtheRegionalfinalatNewZealandGCinSurrey.AttheNationalfinal I was runner up to the eventual winner who went on to represent England in the World final held in Germany.

LondonCorporateMediadelivers effective corporate video marketing to its clients through insight, creativity and collaboration.

As a marketing tool, video is unparalleled in its ability to connect you with your customers, and it can make a huge difference to your business’ online visibility in search engines.Corporatepromotionalvideos,clientcasestudiesand corporate event coverage offer great ways to achieve this.

They believe in a holistic approach, talking to you about your business, your brand and your audience. Thier experience in business consultancy, filmmaking, marketing and creative writing are huge assets in the process.

Manyonlinecorporatevideosfailtoreachawideenoughaudienceduetomisplacedstrategyor limited promotional effort. They recognise that your marketing efforts need to be rewarded by effective implementation.

LCMhaveworkedwithDiamondLogisticstohelpshowcasetheirleading-edgeservicesandtheirexpansion into a national logistics force to be reckoned with. You can see some of their efforts at www.diamondlogistics.co.uk/franchise

PleasecallChrison08454890555 or email [email protected] for a free initial consultation on how video can best benefit your business.

32

21 in 21 UpdateJanuary

Unicef Syria AppealClosetosixmillionchildrenhavenowbeenaffectedbytheconflictinSyria.Manyhavelosteverything-family,friendsandhomes.Childrenhavebeenkilled,orphanedorsufferedlife-changing injuries.

UnicefworksaroundtheclockinSyriaandthesurroundingcountries to provide children with life-saving supplies such as blankets, warm clothes, medicine and psychological support.

www.unicef.org.uk/help-syria‎

February

WaterAid works specifically on the WASH crisis: water, sanitation and hygiene. Their vision is a world where everyone has access to safe water and sanitation.

www.wateraid.org

March

Big Wide Talk For10yearsBigWideTalkhasbeenworkingwith children, letting them think, learn and speak for themselves in Theatres of Learning. Thousands of children have taken part and exceeded everyone’s expectations.

Challenging,boredanddifficulttoengagechildrenhavetakentheir turn in the spotlight for the first time and parents and teachers have listened and seen all of the children as never before.

April

Bag Books is the only organisation in the world publishing multi-sensory books specifically for people with learning disabilities. Each year they reach around 19,000childrenandadultsthroughouttheUKwithProfoundandMultipleLearningDisabilities(PMLD),SevereLearningDisabilities(SLD)orseverelyaffectedbyAutisticSpectrumDisorder(ASD).

www.bagbooks.org

Eachmonthwedonateupto£250tocharitiesthatarebothsecularandapolitical.Ifyouwouldliketonominateacharityclosetoyourheart for the remaining months of this year, please email me [email protected].

Q: What are your hopes for Diamond Logistics?Diamond Logistics to be a Nationally and Internationally renowned logistics operator.

Q: What are your ambitions?MyownambitionforDiamondLogisticsistoreachthesaturationpointintermsofsitesacrossthewholeoftheUK.Longterm,Ibelieve our business model is open to expansion across Europe.

Q: What do you like/don’t like?Iliketheword‘Yes’andhatetheword‘No’.

Q: What do you want to achieve?A real stir in the world of logistics. To be the best service-led logistics operator in Europe.

WeaskedourOperationsConductor,Dan,somequickfirequestions:

Q: What is your real job title?ChiefOperationsOfficer(COO)

Q: Where do you work?Nationwide

Q:Whatisyourhistory?(bebrief!)17YearswithintheExpressParcelsector.

Q: What experience do you have?17yearsofmanagementexperienceatvaryinglevelsforUnitedCarriers,UKMail,APC,CityLinkandFedextonamebutafew.6yearsasMDofmyownsuccessfulcouriercompany. Two and a half years at the operational helm for Diamond Logistics.

DespatchesDespatchesMar-Apr 2014

How do you retain clients, distinguish yourself from the competition and keep ‘em coming back for more?

Introducing the WOW factor.

So what is the WOW factor? Here’s a great example of it – I lost my debit card this week. I phoned my bank on Tuesday and was told it would be 5-7 days. This was a problem as I was going away on business for 4 days on the Friday. I asked if it would be there by then and, without promising, the bank said although it couldn’t guarantee it, it would try and if not, would arrange for me to pick up all the cash I need from a local bank. Thursday morning my card is delivered. Wow.

You see it doesn’t have to be expensive, nor time consuming – it’s about doing the unexpected, going that extra mile and exceeding client’s expectations.

Here at Diamond we talk about our key principles that are:

• Underpromising,overdelivering–beatingclients expectations rather than promising the moon and not delivering

• Makingindividualpeoplefeelthattheypersonallyreally matter - because they really do!

• Memorableservicethatgetspeoplegivingtestimonials

In a market place it is often impossible to distinguish yourself to potential clients – particularly in commoditized markets such as the courier sector. A plethora of testimonials and the weekly emailsIgetfrommyUKdepotsfromtheirclientssayinghowfabulous the service has been really helps. Building up that loyalty is essential. Our key clients get a lot of love from us, because they really matter. And that keeps them buying from us for years. This is very sound business.

There is a complacency in stupid businesses that deems mediocrity to be acceptable. Well, take this as notice as your complacent times are over. I see a growing brand of new age Entrepreneurs wanting to get all over your client base and they are prepared to put in the effort to distinguish themselves. So if you want to continue to grow, keep your clients, and improve your bottom line, time to add the WOW factor.

Happiness Delivered

“Just got into bed and was thinking about something you said earlier so I wanted to send you a message. I know I almost never hear about shipping problems anymore and I know that’s because you are working very hard to make sure I don’t hear about them!

I just wanted to say a big thank you. I juggle a lot of jobs in a day and it does make my life so much easier! Honestly I have never had the pleasure to work alongside someone who cares that much! It doesn’t hurt to mention it once in a while either. Sometimes it is nice to hear good things. I know that better than most.”

Kate – Manager at Yoobox, Southampton

“ We have been dealing with Diamond Logistics since August 2013 – I have found this company to be not only very competitive with their pricing but they are also extremely friendly and offer a very professional service.

Without hesitation we would fully recommend this company – we are very happy with the service they provide us.”

Lesley from Pens Unlimited, Devon

Next monthShared success – building our business through partnerships.

14

Keep inTouch

INSIDE: Franchise Focus • MCS - In-Depth • Charity Update • Team Profile

Unit 9, The Pines Business ParkBroad Street, GuildfordSurrey GU3 3BHT: 0845 591 7334E: [email protected]

7b Durban RoadSouth Bersted Industrial EstateBognor Regis, West SussexPO22 9QTT: 01243 885729E: [email protected]

Unit 30, Claylands RoadBishops Waltham, HampshireSO32 1BHT: 02380 988919E: [email protected]

Unit 2, GEAR House Business Centre, Salt Meadows Road, Gateshead, Tyne & Wear, NE8 3AHT: 0191 543 8591E: [email protected]

Brooke Industrial ParkNorwich Road, BrookeNorwichNR15 1HJT: 01603 859401E: [email protected]

Unit 9, Kingswood Court Business Park, South Brent, DevonTQ13 9YST: 01626 817 975E: [email protected]

Unit 6, Carbook Industrial EstateDunlop Street, SheffieldS9 2HRT: 0114 299 4844E: [email protected]

Unit 31, Evans Easy SpaceMiddlemore Road, West BromwichB21 0ALT: 0121 667 8283E: [email protected]

Surrey

Sussex

Southampton

Newcastle

Norwich

South Devon

Sheffield

Birmingham

With access to all of the major UK and global carriers-TNT,UKMail,Yodel,Parcelforce,UPSandmore-MCSdeliverseverythingyouneedbyroad,seaorairandasquicklyasyouchoose- sameday, next day or international. All of this is managed seamlessly by Diamond Logistics, PLUS...

• Awardwinningcustomerserviceprovidedbyustowhomyourbusinessisveryimportant.• AutomaticLeastCostRouting(LCR)soyoucanberestassuredthateveryconsignmentis being dispatched in the most cost efficient way.• Real-timeonlinebooking,trackingandallroundmanagementsoit’seasyforyouandyour team to use.

Read about a client whose business was transformed by multicarriersolutions:

Our client: A specialist manufacturer based in Godalming with very mixed freight and preferred suppliers.Their speciality:Manufacturingandsaleoframps.Their problem: Costandcustomerservice.Our solution: With our multicarriersolutions they are able to book all freight with us, one suppler. It will still automatically be allocated to the most cost-effective carrier via our specialist online booking system. However if and when something does go wrong our proactive customer services team knows before their client does, and troubleshoots before our client has to get involved.

Result:• Onesupplier,oneinvoice,onebookingsystem.• Adedicatedproactivecustomerserviceteamthateliminates97%ofcustomerquerieson deliveries.• Savingsacrosstheboardonthecarriersasautoselectionofthebestcarriersforthe freight shipped plus the utilisation of our carrier rates achieved through our group buying power.

To find out more, contact your local depot today.

Flexible to adapt to how, what and when you ship.It keeps your transport costs lowOptionalLCR(LeastCostRouting)Functionprovides automatic selection of best carrier for each parcel based on price and appropriate delivery method – helping you to lower shipping costs.No Capital Investment is needed (SaaS–payasyouship)-allyoupayiscarriage.It keeps you informedFully integrated allowing us to communicate in real-time with carrier systems, extract your shipping data and provide you unlimited access 24/7.It puts you in controlYou choose; carrier, costs, service monitoring, carrier auditing.It makes your life easierManagingmultipleshipmentsacrossmultiplecarriers, in one pink and perfect space.

MCS stands for Multi Carrier Solutions and is the perfect tailor made solution for ambitious businesses.

UKMail

12

3

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UKMail

12

3

4














In-depth service profile

multicarriersolutions – the facts

It’s fastManualinputshipmentcreationtakesfiveseconds.Produces five labels in as many secondsProvidesautomatedaddresslookupfor105countries around the world.It’s testedHasover500individualcorporateusers.It improves your client relationshipsViainbuiltCRMfunctionincludingsupportticketing, customisable automated emails, SMSanduseralerts.It improves the lives of you and your staffCustomerserviceandcarrierbasedcontactincluded, completely free of charge. You need never speak to another carrier again!It’s mobile AccessiblefromPC,laptoporeventabletwith internet access, anywhere in the world.It’s tailored to youBuiltaroundyourshippingrequirements.Designed to give you control.

The WOWFactor

Documents

Despatches Newsletter