Embed Size (px)
Citation preview
Utilities that are there for their customers at every moment, through digital tools and services such as White Goods Leasing, will not only lead change, but the market. How can you develop and deliver the digital, data-driven services customers like the Shaws demand?
White goods leasing
Design Patterns
Putting in place new digitally - and data-driven value-added services for utilities customersAny utility that wants to remain relevant needs to put itself at the centre of its customers’ experience at the same time as optimising its complex value chain. That means using data to understand energy usage and customer behaviour at the finest grain, and putting in place digital tools and services to deliver more complete, customer-centric experiences that also enable utilities to keep control and optimise supply and demand.
Oracle’s unique Digital Design Pattern approach makes it easier to create and enhance new services that make life easier for customers and ensure the best use of resources and equipment.
Developed through our extensive experience with some of the most complex utility ecosystems in the world, Digital Design
Patterns enable you to map critical digital capabilities to business and customer requirements, so that you can rapidly and easily create digital services that
Deliver precision understanding of customer behaviour
Support customers with services that take pressure and hassle away from them
Reduce costs of service
Put innovation to work
And because everything is done through the power of the cloud you only need to buy the services you need, when you need them, our approach protects your investment and enables you to be more flexible as a business.
Here, we take a look at how Digital Design Patterns can help a utility to develop and deploy a White Goods Leasing service that can help customers like the Shaws get the high-end kitchen, washroom and other equipment they want, make the best use of money, time and resources, and ensure that your business can reduce operational and service costs.
ChannelManagement
DigitalApplications
DigitalAnalytics
InnovationEnvironment
Integration &Service Management
Information &Big Data Management
MobileApp
MobileAnalytics
MobileNotifications
MobileBackendServices
Web Avatars
DeviceMgmt.
EventMgmt.
IoTGateway
PoS Kiosk
MarketingAutomation
SalesAutomation
Service Commerce Social Mgt. CPQ DMP ERP HCM & Talent Mgt.
SCM
DataMining
BI Reccomenda-tions
EPM Info Discovery
ApplicationBuilder
SaaS Extensions
MicroServices
DevOps MobileApp Dev
Virtualisation Dashboard
Events Process API Monitoring DataIntegration
ServiceIntegration
Rules
Data as aService
Reservoir Reporting CustomerProfiling
ContentMgt
DataPrivacy
Apps Analytics
KnowledgeMgt.
TextAnalysis
EnterpriseData Store
Palette of Digital CapabilitiesSetup once and used many times, Scale to Demand
Oracle enables the Shaws’ energy supplier to build a pallette of capabilities which can be used time and again to create new digital services. Oracle Digital is therefore a platform for continuous innovaton in customer services and experiences.
Palette of Digital CapabilitiesA suite of digital tools and processes that you can set up once, use many times, scale to demand - and buy as you need.
The Shaws’ utility provider delivers the white goods as well as service and maintenance schedules and advice, extending the lifespan of equipment, reducing waste of resources and expense.
The Shaws decide to lease their new fridge rather than purchasing outright.
The Shaws’ new fridge comes with a Home Insurance pack that protects them against damage, including loss of food due to power outages.
After three years of owner ship, the fridge has never let them down. They’ve also been impressed by the annual maintenance check and advice on how to fix common problems such as ice on the back wall.
The Shaws have begun to think that leasing white good appliances is the way forward. It’s so easy! Maybe the washing machine could be the next thing to replace?
New USPs for utilities?
The Shaws’ utility provider delivers the white goods as well as service and maintenance schedules and advice, extending the lifespan of equipment, reducing waste of resources and expense.
The Shaws decide to lease their new fridge rather than purchasing outright.
New USPs for utilities?
The Shaws’ new fridge comes with a Home Insurance pack that protects them against damage, including loss of food due to power outages.
After three years of owner ship, the fridge has never let them down. They’ve also been impressed by the annual maintenance check and advice on how to fix common problems such as ice on the back wall.
The Shaws have begun to think that leasing white good appliances is the way forward. It’s so easy! Maybe the washing machine could be the next thing to replace?
Innovative business models
New Revenue Streams
Value Add Services
ChannelManagement
Web SelfService
DigitalApplications
DMP
Integration andService Management
API
Information andBig Data
Management
Billing
Information andBig Data
Management
Customer
ChannelManagement
MobileIntegration
DigitalApplications
CPQ
DigitalAnalytics
Recommendations
Integration andService Management
ServiceIntegration
white goods manufacturers
Maintenance Firms
Insurance
How can you use Oracle design patterns to create services like this?As we’ve seen The Oracle Digital Design Pattern approach is uniquely flexible, enabling you to create innovative services that put your digital strategy into practice, using only the digital tools and applications you need as you need them. That means you can develop and deploy services fast, without overinvestment, reusing applications and services in different combinations to create the innovative, responsive and user-friendly services that your customers require.
Drawing on the power of the cloud, Oracle Digital enables utilities to innovate at speed, deliver more integrated customer insight, match supply to demand more effectively, respond to customer requirements and sudden needs, reduce time-to-value and continuously innovate: essential drivers for success in the digital age.
Only Oracle Digital Design Patterns give you the power and flexibility to develop and deploy digital services your customers need in a way that gives them stress-free control and keeps your services at the centre of their lives. Services like White Goods Leasing, while simple on the surface, are key to enabling you to constantly meet customers’ needs and develop services based on their demand, while reducing costs.
To discover more about how the Design Patterns work – and how you can map them to your digital strategy and practice – visit www.oracle.com/digital or contact [email protected].
Innovation Environment
Integration & Service Management
Information & Big Data Management
Product Systems
Core Applications
External Systems
Data Sources
Digital Applications
Innovation & Agility
Simplification & Efficiency
Analytics
Mobile Social StoreIOT
Sec
urity
Governance
Channel Management
Business Services
Platform Services
2 speed Architecture Hybrid IT Business driven development
White goods leasing: Capabilities Used
