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Requirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected] June 14, 2007 G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected] Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

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Page 1: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial Perspective

Design and Implementation of IIT BombayCampus Network and Computing Infrastructure

G. SivakumarComputer Science Department

Indian Institute of Technology, BombayMumbai 400076, India

[email protected]

June 14, 2007

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 2: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial Perspective

Outline of Talk

Introduction: Requirements and Issues

Technical Perspective

LANWANUsers (your raison d’etre)

Management Perspective

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 3: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial Perspective

The Big Picture

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 4: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial Perspective

Overview

Campus Network Infrastructure

Academic AreaHostelsResidentialHardware and Network (the easy part!)

Gigabit L3 switches10 Mbps Internet (4 Links)5000+ nodes

Applications (Complex enough)

E-MailWeb Browsing/Hosting

Users and Management (Nightmare begins)

MisUse (mp3, movie, porn, hacking, fake mails, ...)CCTeam

We carry your BytesOur T-shirt (cows, dogs, leopards!)

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 5: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

IIT Bombay

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 6: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Physical View of LAN

Academic Area- A is CSE, B is CC, C is Aero

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 7: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Campus Backbone

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 8: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Detailed Lan Layout

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 9: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Logical View of LAN

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 10: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Fibre Rack at CC

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 11: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Hostel 13

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 12: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Residential Network

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 13: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Important Issues

Important Considerations

Virus, Spware

Wrong IP addresses

Wireless Access (guest house, conference halls)

Static MAC-IP mapping

Software Piracy

Illegal Content (pornography,...)

...

Good LAN design can help a lot with this...

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 14: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

IIT-B’s WAN Links and Firewall

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 15: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

IIT-B’s WAN Links and Firewall

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 16: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Critical Network Services

Firewall (Security sine qua non)

Domain Name Service (DNS) http://cr.yp.to/djbdns/

Directory Services (LDAP)

Virus Scanning clamav.elektrapro.com

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 17: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Critical Network Services

E-mail (www.qmail.org)

Newsgroups (inn)

Web Proxy

WWW Servers (httpd.apache.org)

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 18: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Network Servers Rack

All Vanilla Intel Boxes running GNU/LinuxMost services load balanced. Hot Swappable (at the machinelevel itself)

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 19: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Firewall

Inside IIT we have 50 IP subnets.

Over 5000 nodes.

All Private addresses 10.x.y.z

4 Different WAN subnets

128, 64, 32, 32 address only!

iptables (www.iptables.org) to the rescue.

Selective services/machines opened up

Incoming ssh to different dept. servers.Outgoing ssh, Yahoo/MSN chatOutgoing port for SciFinderOutgoing ftp from select machines

Making a good policy is the hardest!

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 20: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

What is LDAP

http://www.openldap.org

Lightweight Directory Access Protocol

Based on X.500

Directory service (RFC1777)

Stores attribute based data

Data generallly read more than written to

No transactionsNo rollback

Hierarchical data structure

Entries are in a tree-like structure called Directory InformationTree (DIT)

[email protected] ID (lifelong) created on day of entry into IIT.

Catch your alumni early!

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 21: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

What can LDAP do?

Create and Manage User Info centrally

Allow Access Control in Applications

Allow a Policy Based Framework

Caution: LDAP is only a tool

You still need a good design/implementation.

One starting point ldapguru.org

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 22: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

IIT LDAP Structure

Entire CCTeam shown above!

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 23: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

A Typical User Entry

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 24: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Simple Mail Alias

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 25: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Mailing List

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 26: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

LDAP Management

Centralized data (management) can become a majorbottleneck!

How to avoid?

Delegate Authorities.

Use Access Control Information (ACIs).

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 27: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveCampus LAN Design WAN and Internet Services LDAP for User Management

Authority Delegation

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 28: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Network, Services and User Management

Eternal vigilance is the price of liberty!

How is network doing?

Are all services up?

How much email in/out? How many viruses?

Who’s using Web proxy? For what?

Are User’s happy? www.gnu.org/software/gnats

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 29: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

MRTG

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 30: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Smokeping

Performace of Link to Hostel 5.

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 31: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Nagios

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 32: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Nagios (ctd.)

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 33: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Mail Usage Statistics

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 34: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Mail Usage Statistics

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 35: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Mail Server Statistics

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 36: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Mail Server Statistics

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 37: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Web Proxy Usage

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 38: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Web Server Hits

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 39: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Web Server Hits

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 40: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Gnats: Are your Users Happy?

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 41: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Gnats: Are your Users Happy?

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 42: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Gnats: Are your Users Happy?

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 43: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Gnats: Are your Users Happy?

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 44: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Educating Users: Mailing Lists

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 45: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Educating Users: Newsgroups

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 46: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Who will do all this?

Sysad-giri is a thankless job!Skill sets needed

Hardware Engineers (PC/Network/Printers ...)

System Software (OS, mail, database...)

Programmers (LDAP, web-based services, ...)

Managers (Making and enforcing policies, User Interaction)

Purchase (Vendors, ISPs, AMC, Rate Contract, ...)

How many such superwomen are available to you?

If you pay peanuts, you can only hire monkeys!

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 47: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

Leopards at IIT

MIT vs IIT comparison!

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure

Page 48: Design and Implementation of IIT Bombay Campus Network …siva/talks/lib07.pdfRequirements Overview and Issues Technical Perspective Managerial Perspective Design and Implementation

Requirements Overview and Issues Technical Perspective Managerial PerspectiveHumanWare

CCTeam@IITB

G. Sivakumar Computer Science Department Indian Institute of Technology, Bombay Mumbai 400076, India [email protected]

Design and Implementation of IIT Bombay Campus Network and Computing Infrastructure