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DEPARTMENT WOMEN & CHILD DEVELOPMENT GOVERNMENT OF NATIONAL CAPITAL TERRITORY OF DELHI

(Child Protection Branch) 1-A, Canning Lane, Kasturba Gandhi Marg, New Delhi-01

Phone 23385616, 23384828, Fax 23070379 http://www.wcddel.in

F.61(784)/E-TENDER/DD(CPU)/DWCD/2014 TenderID:- 2014_DWCD_69143_1

Corrigendum NIT -14/11/2014

Schedule of Expression of Interest

Invitation for Expression of Interest for Procurement of services for providing Non Formal Education & Certificate of NIOS, Remedial Classes & Special Educator Facility to Inmates / beneficiaries housed in Child Care Institutions run by DWCD, GNCT of Delhi through Delhi government e-tender website.

An Expression of Interest is invited from the interested registered, reputed NGOs/Trust/Professional Organizations working in Delhi to provide the following services in the Child Care Institutions run by the Department.

1) Non Formal Education for non school going children. 2) Tuition Facility / Remedial Classes for school going children. 3) Special Educator like speech therapist, sign language expert, handling of Children who are slow learner, borderline retardation, dyslexia, and any other category, as required Preference will be given to NGOs registered with NIOS / or enrolled with certifying bodies for imparting vocational training and non formal education.

The bidder should submit the bids on the basis of tender document downloaded from the Delhi Government e-tender website https://govtprocurement.delhi.gov.in. The tender box is placed in the office of Dy. Director (CPU). The tender document should reach the tender box before specified time of closing. Late tender shall not be accepted in any case.

Estimated Cost : Rs. 23, 00,000/- per annum. EMD : Rs. 60,000/- Date of release of tender : 31.10.2014 Pre-Bid Meeting : 12.11.2014 16:00 Hrs Date of corrigendum (if any) : 17.11.2014

Last date / Time of receipt of tenders : 26.11.2014 11:30 Hrs Through e-procurement solution Date of opening of Technical- Bid after : 26.11.2014 12:00 Hrs

Date of opening of Financial – Bid to be decided by the Tech. Eval. Comm. after finalization of Tech.-Bid. Late Tenders will not be accepted in any case.

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The Department of Women and Child Development, Govt. of NCT of Delhi

invites “Expression of Interest” (EOI) from well established, registered, reputed &

experienced Non-Government Organizations (NGOs) / Society / Trust /Agency

hereinafter called the Bidding Agency for providing the following services :-

1. Non Formal Education and NIOS Certificates to the residents by providing

Non Formal Education for non school going children, facilitating children to

prepare for examination of National Institution of Open Schooling.

2. Tuition facility/Remedial Classes for school going children who are housed in

various Homes.

3. Special Educator (Speech Therapist, Sign language experts, Experts in

handling children who are slow learners, borderline retardation and dyslexia)

or any other as per requirement.

The bidding agency may submit their proposals in all of the above or

anyone/two services of their choice.

The aforesaid services shall be implemented in the following Child Care

Institutions which are functioning under the jurisdiction & control of Department

Women & Child Development (hereinafter called DWCD), GNCTD, 1-A, Canning

Lane, Kasturba Gandhi Marg, New Delhi-01.

The said services shall be implemented for a period of three year with effect

from the date of signing of contract which is extendable up on year to year basis on

the criteria of the satisfactory performance on the same terms and conditions. The

upper limit of the contract shall not be beyond five years.

1. Name of the Institutions & average number of children who require the

aforesaid services (may be increased/decreased in future):-

Sl. No.

Name of Institution For Non Formal Education

For Remedial Classes

For Special Educator

1. Children Home for Boys-I & II, Alipur, Delhi. 50 70 05 2. Children Home for Boys-I & II, Lajpat Nagar, Delhi 70 30 05 3. Children Home for Boys-I & II, Dilshad Garden,

Delhi 50 50 05

4. Children Home for Girls, Dilshad Garden, Delhi 50 40 05 5. Children Home for Girls-I & II, Nirmal Chhaya

Complex, Delhi 90 70 05

6. Observation Home Homes for Boys-II, Kingsway Camp, Delhi

80 20 Nil

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7. Place of Safety & Special Home for Boys, Magazine Road, Majnu Ka Tila, Delhi

15 05 Nil

8. Bal Niketan & Balika Greh, Nirmal Chhaya Complex, Delhi

10 80 05

The Department of Women & Child Development is running various Homes/

Institutions for Juvenile in conflict with law and children in need of care and

protection. While these institutions have basic residential facilities, the systems for

educational and rehabilitation facilities in these institutions require specialized

intervention.

These institutions cater to the needs of children, who are in distress, destitute,

neglected, abandoned, victims of atrocities, violence, sexual assault, family disputes

and children in conflict with law. Most of the children housed in the said institution

are mostly school dropouts, never been to school or denied opportunities of

education.

The Department of Women & Child Development intends to intervene, at this

stage, by imparting additional services by providing extensive and exclusive attention

to every inmate regularly by providing them with the strength of education and

building their potential.

For this purpose, Department of Women & Child Development intends to

invite Expression of Interest/Tender from interested, reputed and registered agencies

having expertise in the field of Non formal Education and have been registered or

enrolled with respective certifying bodies for imparting non formal education &

special education. The bidding agency shall involve experienced and expert staff

who is well qualified in their fields. In case any agency is willing to provide the above

said services on pro-bono basis or with finding from any other source, the same is

also welcome.

2. OBJECTIVE:-

The following objectives are to be achieved through the NGO selected for this

purpose:

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a) Non Formal Education and NIOS Certificates to the residents by providing

Non Formal Education for non going school children, facilitating children to

prepare for examination of National Institution of Open Schooling.

b) Tuition facility/Remedial Classes for school going children who are housed

in various Homes.

c) Special Educator (Speech Therapist, Sign language experts, Experts in

handling children who are slow learners, borderline retardation and

dyslexia & any other category, as required).

3. AREA OF OPERATION & WORKING HOURS

Selected NGO will have to provide Non Formal Education for non going

school children, facilitating children to prepare for examination of National Institution

of Open Schooling, tuition and special educator facility for school going children who

are housed in various Homes at (i) Nirmal Chhaya Complex, Jail Road,

(ii)Observation Home for Boys, Kingsway Camp, (iii) Place of Safety & Special

Home for Boys, Magazine Road, (iv) Sanskar Ashram Complex, Dilshad Garden,

(v)Children Home, Alipur and (vi) Kasturba Niketan Complex. The working hours

and number of batches will be decided by the superintendent concerned.

4. SCOPE OF WORK

The time bound target setting for each child by name before start of classes

after preliminary assessment of and discussion with the child and staff concern of

homes should be carried out in the first phase. It should be followed by monthly

achievement report of each child and quarterly learning output.

While undertaking the responsibility of providing non formal education,

facilitating children to prepare for examinations of National Institute of Open

Schooling and tuition facility for school going children, remedial classes & special

educator facility to the children housed in Homes of the Department of Women &

Child Development, the scope of work shall mean and include the following work

namely :-

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1. To provide all the required educational material for education of children for

organizing and conducting classes in the premises of the Homes.

2. The Department shall take into consideration the choice of Institution by the

bidding agency however the final decision of allotment of Institution shall be of

the Department WCD.

3. To follow the prescribed rules and regulations in this regard issued by the

educational authorities.

4. To complete the syllabus as per module in stipulated time so as to achieve the

desired results, or document and monitor the inability of child to grasp the same

and devote additional time.

5. To assess the ability of children to decide for their potential to get prepared for

specific standard and subsequent examination.

6. To admit and make different classes of III, V, VIII standards by grouping

children in accordance with their educational background, age, intelligence and

likely period of stay in the institution.

7. To help children for preparation of examination for both school going and non

school going children including regular coaching, guidance, appearing in the

examination and getting the certificate from the issuing authority.

8. To provide any other assistance required by the children to pursue their

education as per requirement for completion of registration forms, conduct of

examinations etc.

9. To provide and hold classes in accordance with the schedule of children in the

Homes.

10. To carry on the educational programme without disturbing and interfering with

the ongoing rehabilitation process or any other activities of the Home.

11. To bring to the notice of Superintendent of the institute any vital information

pertaining to children which can harm or facilitate their rehabilitation.

12. To maintain all the records and registers pertaining to attendance of children,

class tests conducted or any other internal assessment done by the teacher.

13. To maintain a register to enable children or staff or any authorized official to

record remarks.

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14. To provide tuition / remedial classes to the children who are going in regular schools.

15. To regularly interact with the school teacher to assess the progress of learning in the school.

16. To provide Special educator facility for hearing and visually impaired children,

Speech Therapist, Sign language experts, Experts in handling children who are

slow learners, borderline retardation and dyslexia.

5. Staff Qualification :-

a. The suggestive professional and qualified staff / resources for the desired

services are as under:-

i. The academic teacher shall be an expert in teaching the subjects being taught

in Delhi Govt. Schools and / or as per the NCERT/NIOS guidelines. The

teachers should be a graduate in the relevant stream with JBT/B.Ed.

alongwith teaching experience of minimum 3 years.

ii. Special educator facility for hearing and visually impaired children, Speech

Therapist, Slow Learner, Borderline Retardation and Dyslexia. (If any). The

Special Educator should have a degree/diploma in the said specialized areas

and have the experience of atleast 3 years of handling such special children.

b. The total number of teachers should be within the range of 20-25. The no. of

teacher in each home can vary as per the no. of children/juvenile in the

institution. For Non-Formal Education 12-15 teaches, Remedial/Tuition Facility 6

teachers and Educator 4 in number.

6. Role of Government :-

The Government shall provide adequate space to the NGO for the purpose of

this Agreement but the said building and premises shall remain the property of the

Government and payment of Government cess, dues, taxes or any other charges, by

whatever name called, shall remain the obligation of the Government. The

Government shall render possible/admissible cooperation to the NGO in carrying

out its obligations under this Agreement including rooms for the classes and

facilitating any other requirement to undertake assignments by according timely

permissions, approvals, grants/sanctions, etc.

7. Obligations of the NGO:-

a) The NGO agrees that it shall be solely responsible for appointment and

continuation of professional staff.

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b) The NGO / the bidding agency should have at least four recognized centers

from NIOS for conducting examination of the concerned children.

c) The NGO shall be responsible for the successful and qualitative imparting of

education program either through NIOS, Remedial Classes or Special

Educator.

d) The NGO shall provide to the Department of Women and Child Development

bank guarantee in the form of security deposit of FDR, the successful bidder

shall deposit a performance security of 5% (Five percent) of the amount of

annual contract, within seven days of receiving work order, in the form of Pay

Order/ Bank Draft/ Fixed Deposit Receipt (FDR)/ Bank Guarantee from

any commercial bank in favour of Director, DWCD, GNCTD payable at New

Delhi approved by the Government, in which it holds an account before

execution of Agreement.

e) If NGO fails to perform or fails to adhere to terms and conditions, the

Government may apart from any other legal action, forfeit the bank guarantee

for settlement of dues. The bank guarantee/performance, guarantee will

remain valid for a period of ninety days beyond the date of completion of

contractual obligations.

f) The NGO shall maintain a separate account of funds disbursed by the

Government and maintain the proper record in the books of accounts

alongwith the vouchers for review as and when required by the Government.

g) Expenses on staff towards salary, allowances, conveyance/travelling

allowance, support services facility, contingency, etc. will be met by the

bidding agency.

h) The expenditure on NIOS kit, registration fee shall be sanctioned and

provided by the Superintendent concerned.

i) The expenditure on misc. head like Educational Aided Material and other

expenses like expenditure on conduct of examination, paper setting, paper

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printing, paper checking etc., operating cost towards duster, chalk, photocopy

charges, correspondence etc. required for the efficient functioning shall be

quoted by the bidding agency in financial bid under the misc. head of price bid

format which shall not exceed 5% of the total tender amount and shall be

borne by the concerned institution.

j) Under no circumstances the funds shall be utilized for infrastructural assets

like vehicle, furniture, air-conditioners, coolers, fans, heaters, telephone, etc.

or any other purposes not directly or indirectly linked to the program.

k) The assets provided by the department shall be the property of the

department and shall revert to the Department on conclusion of the program.

8. Duration :-

The duration of this project in partnership with NGO will be three years from

the date on which the agreement comes into effect. The same shall be after signing

an agreement by both the parties which can be extended on satisfactory

performance with mutual consent of both the parties on year to year basis not

exceeding five years on existing terms and conditions as the upper limit of contract

shall not be beyond five years.

9. Quality Assurance:-

a) In order to ensure quality of the services delivered, the NGO will employ only

qualified and professional staff as mentioned in the tender document.

b) The NGO will follow the module so prescribed by Department for completion

of non-formal & formal education and Special educator facility

c) The NGO shall employ only Female Staff in girls’ institutions.

10. Appraisal Committee:-

An Appraisal Committee consisting of following members will be constituted

by the Government to assess the performance and effectiveness of intervention by

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the NGO in each institution. The Appraisal Committee is constituted with the

following members:-

1. District Social Welfare Officer Chairperson

2. Sr. Accounts Officer/ Accounts Officer Member

3. Superintendent of the Institution concerned Convener

4. Two External experts of the field as nominated by WCD. Member

The quorum of the Committee shall be three members attending the meeting.

11. Appraisal Committee :-

a) The Appraisal Committee is constituted to assess the performance and

effectiveness of the services rendered by the Bidding Agency.

b) The Appraisal Committee will monitor and inspect at regular intervals the

operation of obligations of the Bidding Agency and shall make

recommendations to the Director, DWCD, GNCTD for the Bidding Agency’s

performances.

c) The Appraisal Committee shall submit the report on quarterly basis.

d) If any lapses as per terms of NIT/EOI/MOU are found the agency shall be

penalized as per the recommendation of Appraisal Committee.

e) Before raising the bills, the Bidding Agency should submit the bills after due

verification of the bills by the Superintendent concerned.

f) Apart from above, Appraisal Committee, the Department WCD may ask any

independent authority/ organization/ person(s) of eminence to conduct

periodic third party independent evaluation visit/study of the contracted

services rendered by the Bidding Agency.

g) Notwithstanding anything contained therein, periodical review will be

undertaken and if the job is not found satisfactory, the Director, DWCD,

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GNCTD reserves the right to terminate the contract. The unsatisfactory

service shall mean and include non-compliance/ non-fulfillment of any of the

contractual obligations and/or poor-performance and/or violation of any terms

& condition of agreement and/or failure of the agency in part/full replacement/

correction of discrepancies/short-comings brought to the notice of the Bidding

Agency, in writing, by the competent authority of DWCD, GNCTD.

12. TENDER PROCEDURE :-

a) The bid shall consist of two parts – Technical Bid along with price of

tender document and Price Bid of each service separately . Accordingly,

bidder shall submit the ‘EMD and Pre-Qualification Bid / Technical Bid’ in

a separate sealed cover envelop of each service separately and the

`Financial/Price Bid’ in a separate sealed cover envelop of each service

separately duly superscripted as “Tender for providing Non Formal

Education and NIOS Certificates to the residents by providing Non Formal

Education for non going school children, facilitating children to prepare for

examination of National Institution of Open Schooling, tuition and special

educator facility for school going children in “Department of Women &

Child Development” in sealed cover duly superscripted.

b) The bidder shall, submit his bid on or before the closing date and time.

c) All the information sought under the head `Conditions’ and `other

information to be supplied’ is to be given in `Technical Bid’ while price

quoted for the same will have to be mentioned only in the `Price Bid’.

Technical Bid shall contain details of price of tender document and DD/

Banker’s Cheque as price of tender document.

d) The `Price Bids’ of only those parties shall be opened whose `Technical

Bids’ are found eligible while the disqualified bidders’ `Price Bid’ shall not be

opened.

e) The `Technical Bid’ shall be opened by the Committee namely ‘Tender

Evaluation Committee’ headed by Additional Director,

(CPU/Admn),WCD. The other Members shall be Dy. Director (CPU), D.D.

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(Admn.), Sr. Account Officer, Assistant Director (Counseling) and one

External Representative of the field.

f) There has to be separate envelop for each of the Programme / Services,

such as :-

1) Non Formal Education for non school going children.

2) Tuition Facility / Remedial Classes for school going children.

3) Special Educator like speech therapist, sign language expert, handling of

Children who are slow learner, body line retardation, dyslexia, and any other

category, as required

The services must be clearly stated on the envelop. The bidders may apply

for one or all fields/ institution. They must quote rates as per teacher per

session. Different rates for different qualification/experience can also be

prepared.

g) Any bid received by the Department after the deadline for submission of

bids, as stipulated above, shall not be considered and shall be returned

unopened to the bidder.

h) The Bidding Agency shall bear all costs associated with preparation and

submission of his bid and the Department will in no case shall be

responsible or liable for those costs, regardless of conduct or outcome of

the tender process.

i) Technical Bid document completed in all respects must be put in a sealed

cover addressed to the Director, DWCD, GNCTD, 1-A, Canning Lane,

Kasturba Gandhi Marg, New Delhi-01 and shall be deposited in the sealed

Tender Box kept in the chamber of Dy. Director (CPU), DWCD, GNCTD, 1-

A, Canning Lane, Kasturba Gandhi Marg, New Delhi-01.

j) No unsolicited correspondence shall be entertained after submission of bid.

k) Agency may submit their bid for providing services to the residents of either

to the Nirmal Chayya Complex or OHB / Place of Safety or CHB, Alipur or

Kasturba Niketan Complex or Sanskar Ashram Complex or for all

institutions.

Canvassing or offer of an advantage or any other inducement by any

person with a view to influencing acceptance of a bid shall be an offence under

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laws of India. Such action shall result in rejection of bid, in addition to other

punitive measures.

The technical proposals shall be opened first and analyzed / evaluated by

‘Tender Evaluation Committee’ constituted for the purpose. Financial bids of only

those bidders who will be declared technically qualified by the Committee shall be

opened for further analysis or evaluation and ranking / selecting the successful

bidder for placement of contract.

The Technical Evaluation Committee shall rank the agency on the basis of

their presentation, technical ability, experience in working with children, capacity

for skilled manpower, value added services, financial strength, work for social

sector/under privileged sector.

The Technical proposal will be allotted weightage of 70% while the Financial

proposal will be allotted weightages of 30%. The total score both technical and financial

shall be obtained by weighing the quality and cost scores and adding them up. This is in

consonance with the Cost Evaluation Under Combined Quality Cum Cost Based System

(CQCCBS) of the Manual of Policies and Procedure of Employment of Consultant issued

by of Ministry of Finance, GOI dt. 31.08.2006. The ranking shall be as under :-

Sl. No. Criteria for ranking Marks

(Total out of 100)

Total Weightage

1. Experience of the organization in the specialized field &working with children

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Tech

nic

al

w

eig

hta

ge o

f 70%

2. Resources available in terms of manpower, experienced and qualified.

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3. Value added services 10

4. Financial strength of the Bidding Agency 15

5. Technical Ability of the Bidding Agency 10

6. Financial Proposal/Price quote 30 Financial weightage of 30%

13. CLARIFICATION OF TENDER DOCUMENT:-

a) The bidder shall check and sign with stamp the pages of all documents

against page number given in indexes and, in the event of discovery of any

discrepancy or missing pages the bidder shall inform this Office.

b) In case the bidder has any doubt about the meaning of anything contained

in the tender document, he shall seek clarification from the Office of Dy.

Director (CPU) DWCD, GNCTD not later than one day before submitting his

bid. Any such clarification, together with all details on which clarification had

been sought, will be copied to all bidders without disclosing the identity of

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the bidder seeking clarification. All communications between the bidder and

the Department shall be carried out in writing.

14. PREPARATION OF TECHNICAL BIDS:-

Sealed envelope of `Technical Bid’ should consist of aforesaid documents

as detailed under heading of `Contents of Bid Documents’ alongwith relevant

enclosures as under (to be submitted hard copies in technical envelop as well as soft copy on

e-tender website.):-

a. Attach self attested photocopy of Registration Certificate/Recognition/

Memorandum of Association (if applicable).

b. Objective of the Organization.

c. Experience in the field: - The concerned organization must have experience of

training at least 200 students per month for two years and had trained

minimum 500 students in last five years preceding the year of contract.

d. The condition of experience should also be 3 similar completed works costing

not less than the amount equal to 40% of the estimated cost; or Two similar

completed works costing not less than the amount equal to 50% of the

estimated cost; or One similar completed work costing not less than the

amount equal to 80% of the estimated cost.

e. Details of resources/ infrastructure available / manpower on roll.

f. Statement / a note showing the method of implementation of the project /

scope of work and deployment of the resource persons and their duties/

responsibilities

g. EMD/Bid Security deposit.

h. Financial status of the organization and turnover during last three financial

years on the same project.

i. Details of ITR filed with Income Tax Department for consiquitive last 3 yrs.

j. Declaration by the bidder that the agency has not been black listed by any

Government Agencies/Department/PSU/Banks etc.

k. Self attested copy of PAN No. card under Income Tax Act. ;

l. Each page of tender document, annexure and its enclosures shall be signed

by the bidder with rubber-stamp of agency affixed on it. Inside `Technical Bid’

envelop, the 1st document shall contain an index of documents kept in

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aforesaid sealed envelope of `Technical Bid’ indicating page numbers for

ready references.

m. Bids and all accompanying document shall be in English or in Hindi. In case

any accompanying documents are in other languages, it shall be accompanied

by an authenticated English translation. The English version shall prevail in

matters of interpretation.

n. The Bidding Agency shall provide self-certified details of facilities of

infrastructure and manpower available with the Bidding Agency for providing

the aforesaid services should invariably be attached with the `Technical Bid’.

o. Self attested two recent passport size photographs of the authorized

person(s) of the Bidding Agency with name, designation, Office/Residential

address and office Telephone numbers may be submitted in the sealed

envelope. (Annexure-I).

p. The Bidder shall furnish the details regarding total number of works completed

in preceding three years, which were similar in nature and complexity as in

the present contract requiring supply of trained man power to provide

providing Non Formal Education and NIOS Certificates to the residents by

providing Non Formal Education for non going school children, facilitating

children to prepare for examination of National Institution of Open Schooling,

tuition and special educator facility for school going children.

q. The bidder shall have average annual financial turnover during the last 3

years, ending 31st March of the previous financial year, should be atleast 30%

of the estimated cost.

v. Any other information:

15. PREPARATION OF FINANCIAL BIDS :-

a) Bidder shall quote the rates per day and total number of working days per

month shall be maximum of 20 days.

b) The Bidder shall submit his price bid/offer in Indian Rupees and payment

under this contract will be made in Indian Rupees.

c) The bidder should submit the price bid / proposal exclusive of mandatory

taxes, in order to receive the comparable rates.

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d) Rates quoted shall remain valid for a period of three years from the date of

opening of the tender.

e) The documents comprising the bid shall be typed or written in indelible ink

and all pages of the bid shall be signed by a person or persons duly

authorized to sign on behalf of the bidder. All pages of the bid, where entries

or amendments have been made, shall be attested and signed by the

person or persons signing the bid.

f) The bid shall contain no alterations, omissions or additions except those to

comply with instruction issued by the Department, or are necessary to

correct errors made by the bidder, in which case such corrections shall be

initialed/signed and dated by the person or persons signing the bid.

16. BID SECURITY:-

a) The EMD is required to protect interest of the Government against the risk of

default by the Bidder may be forfeited in the event of such happening.

Accordingly, bidders shall furnish, as part of its bid, a refundable Earnest

Money Deposit (EMD) to the tune of Rs.60,000/- (Rupees Sixty Thousand

only) in the form of Bank Draft/ Pay Order/FDR/Bank Guarantee from any

commercial bank in favour of Director, Department of Women & Child

Development, GNCTD payable at New Delhi. Said EMD (in original) shall be

placed in the aforesaid sealed envelope of `Technical Bid’. EMD exemption

not allowed. No tender without EMD shall be entertained. ;

b) The EMD of the bidder(s) shall be forfeited, if the bidder withdraws his/her

tender during the specified period of validity of tender or does not

respond/comply with the instructions to clarify or supplement the information

or provide samples of materials, analysis of rates, as may be asked for and

in case of successful do not accept the offer of the department.

c) Bids/quoted rates shall remain valid and open for acceptance for a period of

80 days from the last date of submission of tender. A bid valid for a shorter

period shall be rejected by the Department as non-responsive.

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d) Bidder submitting a tender would be presumed to have considered and

accepted all the terms and conditions. No inquiry verbal or written shall be

entertained in respect of acceptance/rejection of the tender.

17. BID OPENING AND EVALUATION OF BIDS:–

a) At the first stage, `Technical Bids’ will be opened by the `‘Tender Evaluation

Committee” constituted by Director, DWCD, GNCTD, on the aforesaid

scheduled Date & Time in the office of 1-A, Canning Lane, K.G. Marg, New

Delhi by `‘Tender Evaluation Committee’’ constituted for this purpose in

presence of bidders or their authorized representatives who choose to

attend.

b) Incomplete `Technical Bids’ and `Financial Bids’ will summarily be rejected.

c) Conditional bids shall not be considered and will be out rightly rejected.

d) The ‘‘Tender Evaluation Committee’’ will shortlist `Technical Bids’ on the

basis of various technical parameters, i.e., pre-qualification certificates,

presentation, financial strength of the bidder, technical and other capabilities

of bidders and similar kind of experience in the field. The manpower on roll

with their qualification / experience should also be highlighted in the

presentation.

e) The ‘‘Tender Evaluation Committee’’ will preferably rank on the basis of the

merits. The Committee shall evaluate the bidding agency on the basis of

their presentation, technical ability, capacity of skilled man- power, financial

strength, work for social sector/under privileged.

f) At the second stage, `Financial Bids’ of only those bidders shall be opened

who have been declared technically qualified by `‘Tender Evaluation

Committee’’ for further analysis or evaluation and ranking as per merits

which will include both technical and financial bid.

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g) No agency will be allowed to withdraw its bids after `Technical Bids’ have

been opened. If any agency intends to withdraw after opening of `Technical

Bids’ its EMD/Bid security will be forfeited.

h) `Tender Evaluation Committee’ shall submit its specific recommendations

regarding the best qualified agency in `Technical Bid’ as well as the lowest

responsive `Financial Bid’ in a comparative statement duly signed by all

members of `Tender Evaluation Committee’ and forward it to `Tender

Accepting Authority’, i.e., Director, DWCD, GNCTD.

i) However, selection of the final successful bidder shall be decided by

`Tender Accepting Authority’, i.e., Director, DWCD, GNCTD, who reserves

the absolute right to accept or reject any or all clause(s)/tender altogether

without assigning any reasons thereof.

j) DWCD, GNCTD will notify the successful bidder who will fulfill the skill

intensive and quality centric services, who would in-turn be required to

submit Letter of Acceptance thereof, in writing.

k) Tender is not transferable.

l) The Performance security is required to protect interest of the Government

(purchaser) against the risk of default by the Bidder may be forfeited in the

event of such happening. Accordingly, the successful bidder shall deposit a

performance security of 5% (Five Percent) of the amount of annual

contract, within seven days of receiving work order, in the form of Pay

Order/Bank Draft/ Fixed Deposit Receipt (FDR)/ Bank Guarantee from any

commercial bank in favour of Director, DWCD, GNCTD payable at New

Delhi.

m) Performance guarantee should remain valid for period of ninety days (90)

beyond the date of cessation of contract and completion of all contractual

obligations of bidder including warranty obligation.

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n) Performance guarantee shall be refunded without any interest upon

completion of contract period after adjustment of dues, if any, from the

Bidding Agency.

o) In the event of any breach/ violation or contravention of any terms and

conditions contained herein by the Bidding Agency, Department shall forfeit

the aforesaid performance guarantee.

p) EMD of successful bidder shall be discharged after receipt and acceptance

of the Performance Guarantee towards full Security Deposit in the valid

form.

q) EMD of unsuccessful bidders will be discharged after award of work to the

successful bidder and signing of contract thereof.

r) After award of work, the successful bidder is required to enter into a contract

with DWCD, GNCTD on terms & conditions as detailed in the tender

document. The Bidding Agency shall provide a non-judicial stamp paper of

Rs.100/- for preparing a rate contract agreement/MOU as per the format

decided by the Department.

s) The Bidding Agency has to give a self-certified certificate that it has not been

blacklisted by any Central Government/ Department/ PSUs/ Banks/etc. If it

is subsequently found out that the Bidding Agency has given false

information or facts or has suppressed facts or manipulated the documents,

etc. the EMD / Performance Guarantee will be forfeited and the bid/contract

will be rejected / cancelled.

18. WORK ORDER :-

a) Anticipated work has been listed under the heading `Scope of Work’.

b) Work order will be issued to the qualified successful bidder who shall obtain

the highest total combined score in evaluation of quality and cost.

19

c) The quality of service & performance of children, quantity of

professional teachers & special educators and schedule-of-delivery of

services shall be the essence/ most important condition of this

contract, failing which Director, DWCD, GNCTD reserves absolute rights to

cancel the work order without assigning any reasons.

d) Quality control/assurance of stationary material/books supplied shall be

maintained by the Bidding Agency.

e) No advance payments shall be made for execution of work order.

f) The Bidding Agency shall not engage any sub-contractor or transfer the work

order to any other person in any manner.

g) Payments shall be made after satisfactory report against the monthly/ tri-

monthly bills submitted by the Bidding Agency duly verified by the

Superintendent concerned.

h) Department will deduct Income Tax at source under section 194-C of the

Income Tax Act, 1961 from the Bidding Agency @ applicable at the time of

payment of bills.

19. CONFIDENTIALITY:–

a) The Bidding Agency will function under the supervision of the Superintendents

of Homes/Institutions and/or any other official nominated by the Department

and shall adhere to all norms & regulations applicable to the specific

Home/Institution.

b) While providing the services, the Bidding Agency shall not indulge in any act

that is in contravention of extent laws like Juvenile Justice (Care &

Protection) Act, 2000 ; Immoral Traffic (Prevention) Action, 1956 and Child

Labour Act etc.

c) The Bidding Agency shall not publish any statistics/research outcomes/other

data related to the Non Formal Education without written permission of

Director, DWCD, GNCTD.

20

d) The Bidding Agency shall adhere to all the relevant statutory provisions

governing the functioning of Homes/Institutions.

e) The Bidding Agency shall not carry out any videography / photography

without written permission of the Superintendent concerned.

f) The Bidding Agency shall ensure that its personnel shall not at any time,

without the consent of the Department in writing divulge or make known any

trust, accounts matter or transaction undertaken or handled by the

Department and shall not disclose to any information about the program and

affairs of Department.

20. PENALTY CLAUSE :-

a) In case any of the Bidding Agency’s personnel(s) deployed under the

contract is (are) absent, the substitute arrangement shall immediately be

carried out with equivalent qualification and experience.

b) The Department may direct the Bidding Agency, to have any person

removed that is considered to be undesirable or otherwise and similarly the

Bidding Agency reserves the right to change the staff with prior intimation to

the Superintendent concerned / Department subject to the condition that

replacement staff shall have the same or better qualification and experience.

c) During the course of contract, if any of the Bidding Agency’s personnel are

found to be indulging in any corrupt practices causing any loss of

revenue/any kind of mental or physical harassment to children, absence and

delay in discharge of duties, the Department shall be entitled to terminate

the services of the personnel. The Department shall be entitled to terminate

the contract forthwith duly forfeiting the Bidding Agency’s Performance

Guarantee as the case may be.

d) In the event of default being made in the payment of any money in respect of

wages of any person deployed by the Bidding Agency for carrying out of this

contract and if a claim therefore is filed in the office of the Labour Authorities

and proof thereof is furnished to the satisfaction of the Labour Authorities,

the Department may make payment of such claim on behalf of the Bidding

21

Agency to the said Labour Authorities and any sums so paid shall be

recoverable by the Department from the Bidding Agency.

e) As stated in clause above the Appraisal Committee is constituted to assess

the performance and effectiveness of the services rendered by the Bidding

Agency. In case, deficiency regarding the scope of work as mentioned in

clause 4 of the documents penalty as per recommendations of the

Committee linked with the services shall be imposed on the service

provider.

21. OTHER CLAUSES :-

1. Additional terms & conditions may be incorporated or deleted in the contract,

if needed in order to safeguard the interest of Government at any time during

the validity period of the contract.

2. The bidding conditions, bidding process and/rejection of bids etc. has been

kept as per procedure laid down by the Govt. through various rules,

regulations and O.M.’s etc. A bidder has full right to seek clarifications or to

question the bidding conditions, bidding process and/rejection of bids.

3. The manpower engaged should be trained and qualified in all manners and shall have relevance for the program.

4. The Bidding Agency shall be solely responsible for appointment of

professional staff as may be necessary for discharge of its functions as listed

in this tender. The Bidding Agency shall also be solely responsible for

fulfilling all its statutory obligations towards the staff appointed by it like

payment of salary and other benefits etc. in compliance with applicable laws.

The Department does not own any liability of any type towards the

employees engaged by the Bidding Agency.

5. It will be the sole responsibility of the Bidding Agency that the staffs engaged

are trained and the Department will not be liable for any mishap, directly or

indirectly.

6. The list of staff going to be deployed shall be made available to the

Department and if any change is required on part of the Department fresh list

22

of staff shall be made available by the Bidding Agency after each and every

change.

7. Department may terminate the contract if it is found that the Bidding Agency is

black listed on previous occasions by the any of the Departments/

Institutions/ Local Bodies/Municipalities/Public Sector Undertakings, etc.

8. Any liability arising out of any litigation (including those in consumer courts)

due to any act of the Bidding Agency’s personnel shall be directly borne by

the Bidding Agency including all expenses/fines. The concerned Bidding

Agency’s personnel shall attend the court as and when required.

9. The Bidding Agency shall indemnify and hold the Department harmless from

and against all claims, damages, losses and expenses arising out of, or

resulting from the works/services under the contract provided by the Bidding

Agency.

10. The Bidding Agency shall ensure that his staff shall not take part in any staff

union and association activities.

11. The Department shall not be responsible for providing residential

accommodation to any of the personnel of the Bidding Agency.

12. The Department shall not be under any obligation for providing employment to

any of the worker of the Bidding Agency after the expiry of the contract. The

Department does not recognize any employee employer relationship with any

of the workers of the Bidding Agency.

13. If as a result of post payment audit any overpayment is detected in respect of

any work done by the agency or alleged to have done by the agency under

the tender, it shall be recovered by the Department from the Bidding Agency.

14. If any underpayment is discovered, the amount shall be duly paid to the

Bidding Agency by the Department.

15. The Bidding Agency shall ensure full compliance with tax laws of India with

regard to this contract and shall be solely responsible for the same. The

23

Bidding Agency shall submit copies of acknowledgements evidencing filing of

returns every year and shall keep the Employer fully indemnified against

liability of tax, interest, penalty etc. of the Bidding Agency in respect thereof,

which may arise.

16. The Department will deduct (if necessary) Income Tax at source under

Section 194-C of Income Tax Act from the Bidding Agency at the prevailing

rates of such sum as income tax on the income comprised therein.

17. Further, Director, DWCD, GNCTD reserves the right to reduce the period of

validity of contract for less than one year, if the circumstances so warrant.

Decision of the Director, DWCD, GNCTD shall be binding on the Bidding

Agency. No claims for compensation of loss/revenues due to such decision

shall be entertained.

18. In case the bidder has any doubt about meaning of anything contained in this

tender document, the same can be got clarified from the Office of Dy.

Director (CPU), DWCD, GNCTD not later than one day before submitting his

bid.

19. Any such clarification, together with all details on which clarification had been

sought, will also forwarded to all bidders without disclosing identity of the

bidder seeking clarification. All communications between the bidder and the

Department shall be carried out in writing.

20. Except for any such written clarification, which is expressly stated to be an

addendum to the tender document issued by the Director, DWCD, GNCTD,

no written or oral communication/presentation/ explanation by any other

employee of the Department shall be taken to bind the Department under the

contract.

21. The Director, DWCD, GNCTD reserves absolute right to cancel the tender at

any time or amend / withdraw any of the terms & conditions contained in this

tender document without assigning any reasons, thereof.

22. In case of dispute or difference whatsoever between the two parties, the

decision/ award of arbitrator appointed by the Hon’ble Lt. Governor of GNCT

24

of Delhi will be final and binding on both parties to the contract and the court

at Delhi/New Delhi shall only have jurisdiction over the same.

23. The contractor shall not employ any person not fit for work as per any law.

During this contract period, the successful bidder shall have to arrange for

substitute for the staff undergoing any training.

24. Mentally and physically fit personnel shall be deployed for duty by the

contractor.

25. The contractor shall provide the copies of relevant records during the period

of contract or otherwise even after the contract is over whenever required by

the Department.

22. DISPUTE RESOLUTION:-

a) Any dispute and or difference arising out of or relating to this contract will be

resolved through joint discussion of the authorities’ representatives of the

concerned parties. However, if the disputes are not resolved by joint

discussions, then the matter will be referred for adjudication to a sole

Arbitrator appointed by the Director, WCD, GNCT of Delhi.

b) The award of the sole Arbitrator shall be final and binding on all the parties.

The arbitration proceeding’s shall be governed by Indian Arbitration and

Conciliation Act 1996 as amended from time to time. The cost of Arbitration

shall be borne by the respective parties in equal proportions. During the

pendency of the arbitration proceeding and currency of contract, neither party

shall be entitled to suspend the work/service to which the dispute relates on

account of the arbitration and payment to the contractor shall continue to be

made in terms of the contract. Arbitration proceedings will be held at

Delhi/New Delhi only.

24. JURISIDICTION OF COURT:-

The courts at Delhi/New Delhi shall have the exclusive jurisdiction to try

all disputes, if any, arising out of this agreement between the parties.

DIRECTOR

(DWCD)

25

ANNEXURE-I

DEPARTMENT WOMEN & CHILD DEVELOPMENT

GOVERNMENT OF NATIONAL CAPITAL TERRITORY OF DELHI

I, CANNING LANE, K.G. MARG, NEW DELHI-01

TENDER FORM

1. Cost of tender: Rs. NIL

2. Due date for tender:-

3. Opening time and date of tender

4. Names, address of firm/Agency ___________________________

and Telephone numbers. ___________________________

5. Registration No. of the Firm/ Agency.___________________________

6. Name, Designation, Address ___________________________

and Telephone No. of ___________________________

Authorized person of Firm/ ___________________________

Agency to deal with. __________________________

7. Please specify as to whether ___________________________

Tenderer is sole proprietor/ __________________________

Partnership firm. Name and ___________________________

Address and Telephone No. __________________________

of Directors/partners should ___________________________

specified.

8. Copy of PAN card issued by

Income Tax Department and

copy of previous three Financial ______________________________

Year’s Income Tax Return.p[

9. Provident Fund Account No. ______________________________

10. Empanelment No. __________________________

Affix duly

Attested P.P.Size

recent

photograph of the

prospective

bidder.

26

11. Licence number under _______________________________

Contract Labour (R&A) Act, if any.

12. Details of Bid Security deposited:

(a) Amount: Rs. ______________________

(Rupees in words also)

(b) FDR No. or DD No. or ___________________________

Bank Guarantee in favor of ____________________________

(c) Date of issue: ____________________________

(d) Name of issuing authority:

13. Details of ISO Certification:

14. Any other information:

12. Declaration by the bidder:

This is to certify that I/We before signing this tender have read and fully understood all the terms

and conditions contained herein and undertake myself/ourselves abide by them.

(Signature of the bidder)

Name and Address (with seal)

Note: - Submitted relevant documents.

27

ANNEXURE-II

DEPARTMENT WOMEN & CHILD DEVELOPMENT

GOVERNMENT OF NATIONAL CAPITAL TERRITORY OF DELHI

1-A, CANNING LANE, K.G. MARG, NEW DELHI

READ NIT DOCUMENTS CAREFULLY BEFORE FILLING ONLINE

Check-List for Pre-Qualification Bid as per Clause No 14 of the NIT and others.

Sl. Documents asked for Page number.

And also submit online.

Page No. at

which

Documents is

placed.

1 Bid Security (EMD) of Rs. 60,000/-Rupees (Sixty Thousand Only) in the

form of FDR/DD/ Pay Order/Bank Guarantee issued by any scheduled

commercial bank in favour of Director, DWCD, GNCTD valid for 80 days.

2 One self-attested recent passport size photograph of the Authorized

person of the firm/agency, with name, designation, address and office

telephone numbers. If the bidder is a partnership firm, name designation,

address and office telephone numbers of Directors/Partners also.

ANNEXURE-I duly filled and signed.

3 Declaration by the bidder that the agency has not been black listed by any

Government Department/PSU/Banks etc.

4 Self-attested copy of the PAN Card issued by the Income Tax Department.

5 Self attested copy of Service Tax/ TIN/ TAN/ DVAT etc Registration

number of the firm/agency.

6 Proof of experiences as per the NIT along with satisfactory performance

certificates from the concerned employers.

8 Annual Returns with Income-Tax Department of the last three financial

years. Financial status of the organization and turnover during last three

financial years on the same project.

7 Details of Resources/ Infrastructure available / Manpower on Roll

8 Statement / a note showing the method of implementation of the project

/ scope of work and deployment of the resource persons with

qualification and their duties/ responsibilities

9 All other relevant documents as per clause 14 and NIT.

10 One Copy of tender document with each page of the document signed

and stamped to confirm of the terms and conditions of the tender by

bidder.

11. Any value added services they will render to the inmates.

• Must be submitted all hard copies in technical envelop as well as soft copy on e-tender website.

• https://govtprocurement.delhi.gov.in

(Name and Address of the Bidder)

Telephone No.

28

ANNEXURE-III

PRICE BID FORMAT

(To be filled on-line only, Read NIT Carefully)

COMMERCIAL / PRICE BID/ FINANCIAL BID

F.61(784)/E-TENDER/DD(CPU)/DWCD/2014 TenderID:- 2014_DWCD_69143_1

No. Particular Rate per teacher

per day in Indian

Rupees.

1. Non Formal Education and NIOS Certificates to the residents by

providing Non Formal Education for non going school children, facilitating

children to prepare for examination of National Institution of Open

Schooling.

2. Tuition facility/Remedial Classes for school going children who are

housed in various Homes.

3. Special Educator (Speech Therapist, Sign language experts, Experts in

handling children who are slow learners, borderline retardation and

dyslexia).

Total Rs.

Please note

1) The Bidder shall quote the rate on per day basis. The bidding agency shall conduct

four class of 1 hour duration each, covering at least 3-4 subjects and also

depending upon the work and interest of the children. It is expected that the

maximum of 20 working days should be covered per month.

2) With regards to Special Educator the rate should be quoted per day as per the

requirement of the Institution. The number of teachers in each home can vary as per

the number of children / juvenile in the Institution.

3) However, the total number of teachers should be within the range of 20-25

(including all three categories above).

4) No blanks should be left which would be otherwise made the tender liable for

rejection.

5) Quote rate exclusive of taxes.

Signature

(Name and Address of the Bidder)

Telephone No

29

ANNEXURE-IV

FORM OF BANK GUARANTEE FOR PERFORMANCE SECURITY

(To be stamped in accordance with Stamps Act of India)

1. THIS DEED of Guarantee made this day of ________________between

________________________ (Name of the Bank) (hereinafter called the “Bank”) of the one part and

_________________________(Name of the Department) (hereinafter called the “Department”) of

the other part.

2. WHEREAS ________________________(Name of the Department) has awarded the contract for

sanitation/housekeeping services contract for Rs.________________________(Rupees in figures and

words) (hereinafter called the “contract”) to M/s_____________________(Name of the contractor)

(hereinafter called the “contractor”).

3. AND WHEREAS THE Contractor is bound by the said Contract to submit to the Department a

Performance Security for a total amount of Rs._____________________ (Amount in figures and

words).

4. NOW WE the Undersigned __________________________(Name of the Bank) being fully

authorized to sign and to incur obligations for and on behalf of and in the name of

______________________(Full name of Bank), hereby declare that the said Bank will guarantee the

Department the full amount of Rs.________________________ (Amount in figures and words) as

stated above.

5. After the Contractor has signed the aforementioned contract with the Department, the Bank is

engaged to pay the Department, any amount up to and inclusive of the aforementioned full amount

upon written order from the Department to indemnify the Department for any liability of damage

resulting from any defects or shortcomings of the Contractor or the debts he may have incurred to

any parties involved in the Works under the Contract mentioned above, whether these defects or

shortcomings or debts are actual or estimated or expected. The Bank will deliver the money required

by the Department immediately on demand without delay without reference to the Contractor and

without the necessity of a previous notice or of judicial or administrative procedures and without it

being necessary to prove to the Bank the liability or damages resulting from any defects or

shortcomings or debts of the Contractor.

The Bank shall pay to the Department any money so demanded notwithstanding any

dispute/disputes raised by the Contractor in any suit or proceedings pending before any Court,

Tribunal or Arbitrator(s) relating thereto and the liability under this guarantee shall be absolute and

unequivocal.

6. THIS GUARANTEE is valid for a period of _______ months from the date ofsigning. (The initial

period for which this Guarantee will be valid must be for at least six months longer than the

anticipated expiry date of the Contract period).

7. At any time during the period in which this Guarantee is still valid, if the Department agrees to

grant a time of extension to the contractor or if the contractor fails to complete the works within the

time of completion as stated in the contract, or fails to discharge himself of the liability or damages

30

or debts as stated under para-5 above, it is understood that the Bank will extend this Guarantee

under the same conditions for the required time on demand by the Department and at the cost of

the contractor.

8. The Guarantee hereinbefore contained shall not be affected by any change in the Constitution of

the Bank or of the contractor.

9. The neglect or forbearance of the Department in enforcement of payment of any moneys, the

payment whereof is intended to be hereby secured or the giving of time by the Department for the

payment hereof shall in no way relieve the Bank of their liability under this deed.

10. The expressions “the Department”, “the Bank” and “the Contractor” hereinbefore used shall

include their respective successors and assigns.

IN WITNESS whereof I/We of the bank have signed and sealed this guarantee on the

_________________day of __________(Month)___________(year) being herewith duly authorized.

For and on behalf of the __________Bank.

Signature of authorized Bank official

Name____________________

Designation________________

I.D. No.______________

Stamp/Seal of the Bank.

Signed, sealed and delivered for and on behalf of the Bank by the above named

__________________ in the presence of:

Witness-1.

Signature___________________

Name______________________

Address_____________________

Witness-2.

Signature___________________

Name______________________

Address_____________________