Department of Enterprise Services | - CURRENTLY ACTIVE ... · Web viewStrategic Assessment also analyzes portfolio value, aligns, prioritizes, and balances supply and demand. Ultimately,

IT Service CategoriesApril 2014

Information Technology Professional Services (ITPS)

IT Service Categories

Currently Active Categories (Ending)The following categories are ending and will be replaced by new categories. These categories are permanently closed to additional prequalification.

After a category has been replaced, activities for new work orders will no longer be coordinated for that category. Work orders entered into prior to a category’s termination may be completed under the master contract terms and conditions in effect when the work orders were entered into.

Category Number/Name WEBS Status

1.IT Funding Request, Financial Analysis Inactive; see 04113 below

2. IT Business Analysis Inactive; see 05613 below

3. External IT QA and IV & V) Active as: DES ITPS 03 - External IT QA

4. IT Project Management Active as: DES ITPS 04 - IT Project Mgt

5. Technology Architecture Planning & Development Active as: DES ITPS 05 - Architecture Dev

6. Security Analysis Active as: DES ITPS 06 - Security Analysis

7. Enterprise Content Management Active as: DES ITPS 07 - Enterprise Content Mgt

8. Contingency & Disaster Recovery Planning Inactive; see 05813 below

9. Systems Analysis Active as: DES ITPS 09 - Systems Analysis

10. Network & System Administration Active as: DES ITPS 10 - Network Administration

11. Software Quality Assurance & Testing Active as: DES ITPS 11 - Software QA

12. Desktop Applications Development & Training Active as: DES ITPS 12 - Desktop Applications

13. GIS Application Development Active as: DES ITPS 13 - GIS

14. Workstation Installation & Support Active as: DES ITPS 14 – Workstation Support

15. Client Server, Web & N-Tier Application Development Active as: DES ITPS 15 - Client Server

16. General Mainframe Development Active as: DES ITPS 16 - Mainframe Development

17. General DB Admin / DB Developer / Data Analyst Active as: DES ITPS 17 - Database Admin

New Categories (Replacing Currently Active Categories)These categories are replacing the currently active categories listed above.

Category Number/Name WEBS Status

04113 - IT Funding and Financial Analysis Active as: DES ITPS 4113 - Funding / Financial

05613 - IT Business Analysis Active as: DES ITPS 5613 - Business Analysis

05813 - Continuity of Operations and Disaster Recovery Active as: DES ITPS 5813 - Disaster Recovery

Washington State Department of Enterprise ServicesITPS IT Service Categories

CURRENTLY ACTIVE CATEGORIES

1. IT Funding Request, Financial Analysis WEBS Prequalified List Name: “DIS ITPS Cat. 01 - IT Funding Request, Financia” Status: No longer available in WEBS; replaced by 04113 – IT Funding and Financial

Analysis

Skills and experience in this category include the following:

Developing Information Technology Feasibility Studies following ICIO Feasibility Study guidelines.

Developing Information Technology Investment Plans following ICIO Investment Plan policy and standards.

Creating budget estimates with specific experience in systems developed in an Industry standard environment such as SAP, MS .Net or J2EE.

Developing Decision Packages following the OFM Decision Package Instructions. Working with large complex governmental accounting IT systems, including:

o Developing procedures/methods; process improvement.o Implementing Total Quality Management principles and practices in an IT

environment.o Developing and implementing new and revised workflows.o Writing the business and information systems procedures and documentation.


http://www.ofm.wa.gov/budget/instructions/operating/2013_15/chapter12.pdf

2. IT Business Analysis WEBS Prequalified List Name: “DIS ITPS Cat. 02 - IT Business Analysis” Status: No longer available in WEBS; replaced by 05613 – IT Business Analysis


Functional Analysis: Helping an organization to improve the way in which it conducts its IT functions and activities in order to reduce overall costs, provide more efficient use of scarce resources, and better support its customers.

Needs Assessment: Working with Purchaser to fully understand the customer's business needs, identifying the IT solution that best meets those needs, and then designing the stream of processes to meet those needs.

Business Process Improvement: Developing business process improvement (BPI) as a key strategy and a management tool to promote the effective use of technology throughout the organization, capable of supporting the organization’s vision, mission, goals and objectives.

Business subject knowledge: Background knowledge of the IT subject to make the requirements gathering efficient, and a proven analytical framework from which requirements can be translated into business processes. The degree of prior knowledge required depends highly on the complexity of the IT project.

Information Technology Service Management (ITSM)/Information Technology Infrastructure Library (ITIL) – experience with the processes, organization, and related tools of ITSM/ITIL in promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems

Requirements Analysis: Working collaboratively with Purchaser to identify business and technical requirements.

Business Processes Mapping: Expertise in the modeling/mapping of business processes, conduct as-is/to-be business processes and documenting these through the use of tool sets such as Visio Professional, Aris Software, iGrafx Software and others.

Project Management: Must be well-versed in IT project management practices and principles, must understand project management standards (e.g. PMBOK, Prince2, etc) and have knowledge of project management tools like MS-Project.

IT capabilities: understanding of what IT systems and IT support staff can and cannot do. Feasibility: analysis around how realistic the requirements are in terms of effort, time, costs. Relevance: the purpose served by individual requirements in relation to larger business

and/or project goals. Data: this area will usually focus on identifying what data the business currently has, and

which of them need to be carried over into the new systems and/or analysis around what can be achieved with the data in a new system.

Techniques: Collection and document requirements using UML, process flows, use cases, interview skills, workshop facilitation, and investigation of current state (existing systems and/or processes).

Ability to assemble, analyze and evaluate data and to be able to make appropriate and well-reasoned recommendations and decisions to support the business stakeholders and the project team.

Excellent oral and written communication skills are required.


3. External IT QA and IV&V WEBS Prequalified List Name: “DES ITPS 003 - External IT QA” Status: Currently active; termination TBD; solicitation status is permanently closed


Provide independent Quality Assurances services consistent with the ICIO Policy 303-R1 Responsibilities and Obligations for Quality Assurance.

Provides Independent Verification and Validation (IV&V) services. Development of detailed work plan(s) and planning activities for IT Quality Assurance and/or

IV&V team. Designing processes and methods that align with the Washington State Applications

Template and Outfitting Model. Assigning and monitoring completion of tasks for IT Quality Assurance and/or IV&V team. Guiding and providing mentoring for project leaders and staff based on findings (formal and

informal). Identifying and communicating project risks and ways to mitigate these risks. Experience in large-scale IT systems implementation Quality Assurance and/or IV&V role. Development of QA and/or IV&V project reports addressing all phases of a project. Provide mentoring to the project executive sponsor.

Quality Assurance (QA) Services - The QA provider’s presence on the project is dictated by the providers approach to identified tasks. Often there will be a continual QA presence for larger projects. QA services typically include:

An independent look at project processes. Monitoring project schedule, project management plans, deliverables, issues and risks. Routine reporting to key agency executives.

Independent Verification & Validation (IV&V) Services - The IV&V provider’s presence on the project is dictated by the providers approach to responding to identified tasks. IV&V services typically include:

An independent look at technical products. Performing an initial assessment of specific project areas. Formally reporting assessment findings and recommendations. Performing follow-up reviews.

Areas of FocusQA IV&V

Planning System HardwareProject Schedule System SoftwareProject Management Technical TrainingRequirements Management System CapacityDesign Management Development EnvironmentDevelopment Process Management Configuration ManagementUser Acceptance Testing Database DesignUser Training Software DevelopmentConversion Operational ProcessesPilot Implementation Operation DocumentationImplementation


http://ofm.wa.gov/ocio/atom/default.asp

http://ofm.wa.gov/ocio/atom/default.asp


4. IT Project Management WEBS Prequalified List Name: “DES ITPS 004 - IT Project Mgt” Status: Currently active; termination TBD; solicitation status is permanently closed

Individuals in this skill category may do many of these tasks in a single assignment, or may provide specialized support in one or a few of the identified tasks as part of an IT project.


Managing information systems projects consistent with the ICIO Information Technology Project Management Policy and ICIO Project Management Framework (Guidelines).

Development of detailed IT project work plans and planning activities. Leading teams of IT technical staff. Defining team roles and responsibilities. Designing processes and methods that align with the Washington State Applications

Template and Outfitting Model. Communicating with and facilitating decision-making among stakeholders. Defining project work to an appropriate level of detail. Assigning and monitoring completion of tasks. Managing IT budgets and project schedules. Acquiring staff and computing resources. Guiding and providing mentoring for IT project leaders and staff. Identifying appropriate technologies. Identifying project risks and ways to mitigate these risks. Writing IT feasibility studies. Developing plans for analysis, design, construction, testing, implementation, quality

assurance, and systems acceptance. Implementing large-scale systems in a project-management role. Facilitating conflict resolution. Project status reporting and executive sponsor briefing. Communicating and coordinating with next-higher level of management on project.


5. Technology Architecture Planning & Development WEBS Prequalified List Name: “DES ITPS 005 - Architecture Dev” Status: Currently active; termination TBD; solicitation status is permanently closed

Individuals in this skill category should possess the ability to provide for services across an IT environment that involve Enterprise Architecture (EA) planning and development for one or more areas of EA including: Business Architecture, Information Architecture, Technology Architecture, and Solutions Architecture.

Skills and experience in this category include the ability to:

Define and/or implement enterprise technical architectures or environments that support Purchaser’s business needs.

Understand, advocate and augment the principles of business and IT — and more specifically enterprise architecture (EA) — strategies in one or more of the EA areas defined within this category.

Analyze enterprise business context (trends and business strategy) to derive technical architecture.

Analyze the current technology environment to detect critical deficiencies and recommend solutions for improvement.

Analyze technology industry and market trends, and determine their potential impact on the enterprise.

Lead the creation or evolution of the enterprise architecture function/program. Understand, advocate and support the enterprise's IT strategies. Experience in one or more categories of Enterprise-level System Integration, Networking,

Common Technical Infrastructure and Services, Web Portals, Service Oriented-Architecture (SOA), Business Process and Data Modeling, Data Standards, Security, Middleware, Data Warehousing, Web Development including Extensible Markup Language (XML), Data Security, Records Retention, and any other area related to EA planning and development to meet business needs.

Lead and facilitate the creation of governing principles to guide EA decision making. Lead the development of an implementation plan for the enterprise architecture based on

business requirements and IT strategies. Consult with project teams to fit projects to enterprise architecture, as well as to identify when

it is necessary to modify the enterprise architecture to accommodate project needs. Consult with infrastructure development project teams to fit infrastructure to architecture, as

well as to identify when it is necessary to modify the technical architecture to accommodate infrastructure needs.

Identify organizational requirements for the resources, structures and cultural changes necessary to support the enterprise architecture.

Experience with EA frameworks, including the National Association of Chief Information Officers (NASCIO) Tool-kit

Experience with Enterprise modeling and repositories. Oversee the documentation of all architecture design and analysis work. Lead the development and execution of a communication and education plan for the

enterprise architecture. Design and lead the implementation of an ETA based on business requirements and IT

strategies, as well as to rectify gaps and pain points within the current state. Assist with designing the governance activities associated with ensuring ETA compliance.


Oversee or consult on technical architecture (for example, systems) implementation and modification activities (for example, projects), particularly for new and/or shared infrastructure solutions.

Oversee and facilitate the evaluation and selection of hardware and software technology and product standards, as well as the design of standard configurations.

Consult on application or infrastructure development projects to fit systems or infrastructure to the technical architecture, and identify when it is necessary to modify the technical architecture to accommodate project needs.

Identify the organizational impact (for example, on skills, processes, structures and culture) and financial impact of the ETA.

Document necessary technical architecture design and analysis work, possibly including project postmortem documentation and metric collection.

Lead strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies.

Collaborate with the appropriate departments to develop and maintain a technology plan that supports organizational needs.

Develop and communicate business/technology alignment plans to executive team, staff, partners, customers, and stakeholders.

Define requirements for IT solutions to support management goals. Define risk, governance, and change management. Define or implement e-commerce business solutions. Develop assessments ranging from short, rapid reviews to in-depth studies of an

organization's IT capabilities. Provide guidance, alternatives and recommendations for improving an organization's IT

capabilities, to include better optimization of current resources, applications, and systems. Create detailed specific enhancements, changes and/or refinements to existing systems. Provide cost benefit and/or trade-off analysis for any recommended actions to include life

cycle costs, return on investment and life expectancy as appropriate. Provide support for local and wide area networks through upgrades, application of technical

knowledge, and management. Apply technical knowledge in complex computing environments involving various levels of

computing platforms. Coordinate change, and manage communications in both technical and business

environments.


6. Security Analysis WEBS Prequalified List Name: “DES ITPS 006 - Security Analysis” Status: Currently active; termination TBD; solicitation status is permanently closed


Providing Security Analysis services consistent with the ICIO Information Technology Security Policy, ICIO Information Technology Security Standards and ICIO Information Technology Security Guidelines.

Comprehensive knowledge and experience with server and/or mainframe operating systems, network protocols, and computer security. Experience with the following: Antivirus tools, Intrusion Prevention tools (behavior software), Active directory and single sign-on, and firewalls (i.e. Cisco).

SAP Security & Authorization Administration with ECC, BI/BW, and Portal (SAP roles, profiles & authorizations; SAP Profile Generator), SAP User Administration & Provisioning.

Performing security vulnerability assessments. Installing and supporting logical firewalls. Investigating computer security incident and abuse reports. Assisting victims reacting to and recovering from computer security incidents. Performing Web Application Penetration Testing services to identify issues related to:

o Vulnerabilities and risks in web applications.o Known and unknown vulnerabilities (0-day) to combat against the threat until security

vendor provides the appropriate solution.o Technical vulnerabilities: URL manipulation, SQL injection, cross site scripting, back-

end authentication, password in memory, session hijacking, web server configuration, credential management etc.

o Business Risks: Day-to-Day threat analysis, unauthorized logins, Personal information modification, pricelist modification, unauthorized funds transfer, breach of customer trust etc.

Developing and teaching computer security training courses as part of enterprise-wide security awareness program.

Promoting secure use of networked servers, desktops, laptops, handheld devices, wireless devices, and home/remote office by agency / higher education users as well as participation in projects related to new security services for enterprise and workgroup computing.

Assisting in the development, implementation, and review of security policies and procedures. Preparing status reports on security matters to develop security risk analysis scenarios and

response procedures. Being responsible for the tracking and monitoring of software viruses. Being involved in the evaluation of products and/or procedures to enhance productivity and

effectiveness of Security Analysis Services.


7. Enterprise Content Management WEBS Prequalified List Name: “DES ITPS 007 - Enterprise Content Mgt” Status: Currently active; termination TBD; solicitation status is permanently closed


Conducting Assessments/Requirements gathering to identify appropriate ECM solution. Integrating with XML and web services. Developing and configure content templates for managing presentation types. Developing and configure data/content entry forms. Implementing process applications (workflow) using prescribed Identify and Document

Workflows for software and platforms. Integrating existing scanned images into prescribed software and databases. Implementing object oriented applications where applicable. Participating in Technical Review meetings as required. Transferring knowledge program/technical staff. Providing hands-on training of all operational and technical processes used in developing

Electronic Document Workflow Management System (EDWMS) applications. Developing, testing, and implementing enhancements. Developing functional test plans and conduct user interface testing. Developing user and technical documentation as required. Participating in data analysis/design meetings with customers as required. Developing and measuring compliance with data retention, protection, privacy and archiving

policies for electronic records (e.g. electronic documents, email and databases). Implementing imaging applications (scan, index, store, and retrieve) using prescribed software

and platforms. Service Management. SAP ITIL Methodology.

Typical Experience with Sought-after Key Software:

Interwoven products

FileNet P8 and Image Manager products Stellent Product Suite Kofax Ascent Capture TIFF, document imaging & PDF software for .NET development SAP

Typical Experience with Sought-after Key Platforms:

Interwoven TeamSite and Open Deploy FileNet P8 BPM FileNet Image Manager (previously Panagon) Stellent Imaging Stellent Business Process Management Stellent Records Management Stellent Universal Content Management Kofax Ascent Capture Suite OTG Xtender products (DiskXtender, eMailXtender) Spicer (imagination, ViewCafe, image aoX)


8. Contingency & Disaster Recovery Planning WEBS Prequalified List Name: “DIS ITPS Cat. 08 - Contingency & Disaster Recov” Status: No longer available in WEBS; replaced by 05813 – Continuity of Operations and

Disaster Recovery


Providing Contingency & Disaster Recovery Planning services consistent with the ICIO Information Technology Disaster Recovery and Business Resumption Planning Policy, ICIO Information Technology Business Resumption Planning Standards, and ICIO Information Technology Disaster Recovery and Business Resumption Planning Guidelines.

Experience with providing business continuity planning services. Experience with hot site and cold site Disaster recovery services. Applying best planning practices as defined by Disaster Recovery International and Disaster

Recovery Journal. Experience in working with executive management to explain recovery alternatives, their

costs, and the benefits and Disadvantages of each alternative. Experience in conducting Disaster Recovery/Business Continuity (DR/BC) exercises to

validate documented recovery plans, recovery strategies, processes and procedures.


http://www.drj.com/

http://www.drj.com/

http://www.drii.org/

9. Systems Analysis WEBS Prequalified List Name: “DES ITPS 009 - Systems Analysis” Status: Currently active; termination TBD; solicitation status is permanently closed


Using information engineering methods. Using object oriented analysis and design methods (OOAD). Identifying and documenting business needs and strategies. Identifying and documenting requirements for business process improvement and information

systems projects. Using the Washington State Applications Template and Outfitting Model to guide design

criteria. Facilitating requirements planning and analysis & design sessions. Completing data models using entity relationship diagrams and/or UML class diagrams and

documenting detailed data requirements in data dictionaries. Proficiently using of information engineering tools (e.g. CASE tools). Proficiently creating SQL Scripts to be used for database creation and/or modification and

migration of legacy data to new designs. Ensuring domain, edit, security and relational integrity requirements. Documenting system functions and operational procedures. Contributing to project management tasks including planning and preparing analysis, design,

cost benefit analysis, and feasibility studies. Requirements management techniques and practices. Using GUI tools for prototyping and developing test plans. Specifying business logic. Guiding and providing mentoring for State staff. Knowledge and experience with system development methodologies (i.e. Agile, RUP, etc.). Understanding of software development lifecycle.

Individuals in this skill category may do limited programming, to provide a proof of concept for Distinct subcomponents designed as a part of a larger complex system. This limited programming is not intended to allow the generation of a complete system, proof of concepts or maintenance of existing production systems.


10. Network & System Administration WEBS Prequalified List Name: “DES ITPS 010 - Network Administration” Status: Currently active; termination TBD; solicitation status is permanently closed


System Administration. Network Storage, Backup and File Service - Experience in designing, implementing and

maintaining network storage, backup and file service systems using SANS, NAS, etc. UNIX/Linux - Experience in designing, implementing and maintaining UNIX/Linux based

network operating systems, server environments. Microsoft Windows - Experience in designing, implementing, and maintaining Windows NT 4

x, 2000, 2003, OS, Microsoft Active Directory, MS-SQL. Exchange, IIS, Citrix and other Back-Office applications and server environments. Server Virtualization: Experience in designing, implementing, and maintaining virtualized

server environments. Network Security - Experience in providing installation, maintenance, and support for

Checkpoint and Cisco firewalls, F5 SSL accelerators, IDS devices and related equipment. Routers & Related Equipment - Experience in providing installation, maintenance and support

for Cisco Routers, Cisco and HP switches and related equipment. Statewide Network Installation & Support - Experience in providing support for PCs, hardware

and software Dispersed throughout the State of Washington. Implementing and maintaining Network Monitoring systems and devices.


11. Software Quality Assurance & Testing WEBS Prequalified List Name: “DES ITPS 011 - Software QA” Status: Currently active; termination TBD; solicitation status is permanently closed


Full understanding of testing processes & procedures and willingness to work within the Purchaser’s configuration management process.

Development of artifacts used in testing /evaluation of information systems and tool sets used to validate full functionality of the system as well as interoperability with databases and both horizontal and vertical integration with other interfaced systems in accordance with ISO or industry standard best practices.

Artifacts generated and used by vendors should include but are not limited to Standard Software Test Plans (STP), Standard Software Test Descriptions (STD) and Standard Software Test Reports (STR).

Conduct of Load, Functional/ Regression and Conformance testing of information systems built around mainframe or Microsoft .NET, J2EE or other mainstream product lines.

Providing guidance and mentoring to State staff on proper testing procedures. Planning, implementation, and testing of usability for Web sites and Web-based applications

including: Web site effectiveness, efficiency, and satisfaction; user’s ability and time it takes to find information and complete services online.

Experience with user-centered design including: Early focus on user tasks and needs; ability to observe, measure, and record a user’s behavior; and implement feedback using an iterative design process.

Reviewing, testing, and providing recommendations for the improvement of web-based information and application accessibility using Section 508 of the Rehabilitation Act Standards and the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG).

Using testing tools, in a Microsoft, Java based, or mixed N-Tier environment (Client Server /Web).

Using testing tools in a mainframe environment (e.g. Wasatch).


http://www.ofm.wa.gov/ocio/policies/documents/1000g.pdf

http://www.ofm.wa.gov/ocio/policies/documents/1000g.pdf

12. Desktop Applications Development and Training WEBS Prequalified List Name: “DES ITPS 012 - Desktop Applications” Status: Currently active; termination TBD; solicitation status is permanently closed


Developing Desktop Solutions Using Microsoft Office Package, Visual Basic or other products commonly in use within business environments.

Supporting Desktop Solutions Using Microsoft Office Package, Visual Basic or other products commonly in use within business environments.

Providing training of Desktop Solutions Using Microsoft Office Package, Visual Basic or other products commonly in use within business environments.

Developing hardcopy and electronic resources including help manuals, FAQs, and procedure documents.


13. GIS Application Development WEBS Prequalified List Name: “DES ITPS 013 - GIS” Status: Currently active; termination TBD; solicitation status is permanently closed


Expertise in the complete system development life-cycle from conceptualization through requirements definition, design, development, testing implementation, maintenance, and user training as it applies to Geographic Information Systems (GIS) related technology and data in support of State business needs.

Expertise with GIS software such as: ArcGIS, ArcObjects, ArcGIS Server and ARCIMS. Application programming expertise in such GIS programming languages as: C++, Visual

Basic, Visual C#, Java, JSP, ASP, XML, GML and Cold Fusion. Expertise in this category also includes GIS database design, use of ESRI’s SDE, data

conversion and management, Internet mapping and remote sensing. Providing GIS services consistent with the ICIO Geographic Information Technology Policy

and Standards Process, ICIO Geographic Information Technology Standards for Horizontal Datum and Coordinate System, and ICIO Geographic Information Technology Standards for Metadata.

Proficient in use of Information Engineering tools and methodologies. Completing conceptual, logical and physical data models using Entity Relationship and/or

UML Class Diagrams.

Technical skills and experience in this category include but are not limited to the following technologies:

ARCIMS Internet map server ARCGIS Server ERDAS Image Processing Products ESRI ArcGIS ESRI ARC/INFO and AML Microsoft Visual Interdev Microsoft .Net application languages including Visual Basic and Visual C# Microsoft Visual Basic for Applications Java/JSP Tomcat/Apache Other ESRI/Suite of products & tools IIS Apache/Tomcat Windows/Unix/Linux Python scripting Cartography and map production Advanced spatial analysis techniques Expertise with mobile computing and its application to GIS


14. Workstation Installation & Support WEBS Prequalified List Name: “DES ITPS 014 - Workstation Support” Status: Currently active; termination TBD; solicitation status is permanently closed


Installing PC workstation equipment including associated peripherals and software, installed, or upgraded software packages, and moving equipment.

Establish Connectivity to LAN and Inter/Intranet. Professional experience in a complex information systems environment. Troubleshooting and testing standard Windows operating system and supporting Microsoft

suite of application software. Demonstrated knowledge and experience in identifying and resolving problems in the

following areas:o Hardware: Printers, PCs, thin clients, PDAs. o Software: Windows Operating systems, i.e. XP, Win2000. o Software: Windows based applications, i.e. Access, Word, Excel.o Network: Local and Wide Area Networks.

Problem Call Support/Resolution. Help Desk support and experience. Additional Requirements:

o Knowledge of network protocols such as TCIP/IP, HTTP, NTP, SMTP and SNMP.o Demonstrated experience supporting systems utilizing SQL, Exchange, Windows

Terminal Server, Citrix and SAP.


15. Client Server, Web & N-Tier Application Development WEBS Prequalified List Name: “DES ITPS 015 - Client Server” Status: Currently active; termination TBD; solicitation status is permanently closed


Designing, developing, unit testing, and implementing program and database code required for single and multiple tier business applications and systems in Distributed multi-user environments.

Experience with UNIX/Linux server, Windows server class operating systems, Windows client, CITRIX-hosted client server and internet browser environments are necessary.

Developers will have experience designing, testing and implementing relational databases, including a full understanding of SQL scripting, using MS SQL Server, MS-Access, Oracle, ADABAS or other database engines in common use today. For smaller projects, this category could include data-analysis skills to enable a single person to complete the entire project.

Developers must have experience with Microsoft, J2EE or other mainstream integrated development environments and tool sets.

Developers must have the ability to provide guidance, peer mentoring and knowledge transfer for State staff, have a full understanding of testing processes & procedures, and be willing to work within the agency’s configuration management process.

Experience in programming, testing, and maintaining program code for systems using configuration and object management tools.

Developers must have experience programming thick or thin GUI’s/clients or web based systems.

Knowledge of development technologies such as .NET, JAVA, IIS, Web Services, messaging and middleware.

Knowledge and experience with the software development lifecycle and associated deliverables.


ADO.NET AJAX Apache/Tomcat ASP.NET Web Controls ASP.NET WEB Matrix ASP.NET,C#.NET ,J#.NET,

VB.NET COBOL.NET Cold Fusion Server Content/Site Management

Software CSS (Cascading Style Sheets),

AJAX, Reporting Services, and Cross-Browser/Cross-Platform

Delphi DCOM and COM+ HTML and DHTML HTTP/HTTPS to presentation

MS Project Server 2005 MS Sharepoint MS SQL Server 2000 or above MS Team Foundation Natural ODBC OLE/DB PHP SAP (e.g. Business Suite, BASIS, Functional, HR, Portal

Content, Configurator, Work Flow, Security, BI/BW, ESS/MSS, Payroll, e-Recruiting, Financials, Solution Manager, Web Dynero, TREX, Tidal Scheduler, Info Pak, etc.)

SharePoint 2003 and above SOAP SQL/ TRANSACT SQL/PLSQL TCP/IP to data layer Visual Studio .Net Enterprise Architect or note version VRML, VML, SVG


layer Internet Information Server 6 Java Script/Jscript/VB Script/

ECMAscript (client- and server-side)

J2EE, Java, JSP JDBC Linux Macromedia MX Microsoft Transaction Server

(MTS) Mobile Device

Programming: .NET, MacroMedia, J2ME and MS-SQL CE

Web Services Windows 2000 Server Windows 2003 Server WSDL XHTML,XML/XSL/XSLT, XML Schema and DTDs


16. General Mainframe Development WEBS Prequalified List Name: “DES ITPS 016 - Mainframe Development” Status: Currently active; termination TBD; solicitation status is permanently closed


Basic minimum required skills for application development defined here:

Developing, testing and debugging programs and other software utilizing automated tools. Developing written estimates of time and resources required to implement systems changes. Developing technical specifications for system changes and improvements. Leading other staff and subordinates in developing & implementing assigned tasks. Identifying and analyzing data and developing reports and other communications to provide

meaningful information for decision-making, prioritizing resources, responding to requests and for future planning etc.

Researching, developing, implementing, testing, documenting, monitoring and maintaining individual systems for the purpose of supporting and enhancing business functions.

Identifying and analyzing risks associated with change, recommending mitigating measures and solutions

Effectively communicating information for the purpose of having others learn, understand and apply specific principles, techniques or information.

Converting data from project specifications and statements of problems and procedures to create or modify computer programs.

Preparing, or receiving from systems analyst, detailed specifications to describe sequence of steps that program must follow and input, output, and logical operations involved.

Analyzing specifications, applying knowledge of computer capabilities, subject matter, and symbolic logic.

Conferring with supervisor and representatives of departments concerned with program to resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls.

Converting detailed specifications to language capable of being processed by computer. Entering program codes into computer system. Inputting test data into computer. Correcting program errors, using methods such as modifying program or altering sequence of

program steps. Writing instructions to guide operating personnel during production runs. Analyzing, reviewing, and rewriting programs to increase operating efficiency or to adapt

program to new requirements. Compiling and writing documentation of program development and subsequent revisions. Training workers to use program. Assisting computer operator to resolve problems in running computer program.


AdaPREP CANDE CA7/CA11 CICS Cobol (Batch and

CICS)

Endeavor EntireX EOS (Enterprise Output

Solutions JCL LINC

Tandem N200 Natural & Natural 2 OS/390 Assembler REXX Vision: Results


COMS ADABAS DB2 VSAM

Message queuing software TSO IBM OS/390, Z/OS AS400

(DYL280) RPG Websphere SNA TCP/IP


17. General DB Administrator / DB Developer / Data Analyst WEBS Prequalified List Name: “DES ITPS 017 - Database Admin” Status: Currently active; termination TBD; solicitation status is permanently closed


For the General Database Administrator / Database Developer / Data Analyst category, a general base description of basic minimum required skills is defined here:

Designing logical and physical databases. Reviewing description of changes to database design to understand how changes to be made affect physical database (how data is stored in terms of physical characteristics, such as location, amount of space, and access).

Establishing physical database parameters. Coding database descriptions and specifying identifiers of database to database management

system or directing others in coding database descriptions. Calculating optimum values for database parameters, such as amount of computer memory to

be used by database, following manuals and performing calculations. Specifying user access level for each segment of one or more data items, such as insert,

replace, retrieve, or delete data. Specifying which users can access data bases and what data can be accessed by user. Testing and correcting errors, and refining changes to database. Generating scripts to create or modify database. Using utility programs to monitor database performance, such as Distribution of records and

amount of available memory. Directing programmers and analysts to make changes to data base management systems. Reviewing and correcting programs. Answering user questions. Conferring with coworkers to determine impact of data base changes on other systems and

staff cost for making changes to database. Modifying database programs to increase processing performance, referred to as

performance tuning. Creating, testing and implementing database backup plans.


Adabas BrioQuery Business Objects Crystal Reports Clipper DB2 Delphi Desktop DBA ERwin &

InfoModler FASTPLUS FileNet FileMaker Pro Focus Forest & Trees Fox Pro

Informatics MS-Access MS SQL Server 2000 & 2005 MS Windows Server 2000 and 2003 MVS/JCL Oracle Paradox Plexus (Division of Banc Tec) Power SQL & Power Designer PowerViewer (Powersoft) R:Base Red Brick Red Gate SAP (e.g. Enterprise Applications, BASIS, Functional, HR, Portal

Content, Configurator, Work Flow, Security, BI/BW, ESS/MSS, Payroll, e-Recruiting, Financials, Solution Manager, Web Dynero,


HOLOS HP UX Hyperion IBM-Informix

TREX, Tidal Scheduler, Info Pak etc.) SQL/Transact SQL/PLSQL


NEW CATEGORIES

04113 – IT Funding and Financial Analysis DES Reference Number: 04113 WEBS Prequalified List Name: “DES ITPS 04113 – Funding / Financial” Status: Currently live in WEBS; replaces 1. IT Funding Request, Financial Analysis; solicitation for

new vendors is projected to be reopened for an extended period; DES assumes no responsibility for executing master contracts with companies prior to the closing date of any Second-Tier Solicitation.


IT Funding and Financial Analysis provides the state of Washington with the quantification, in financial terms, of the value of IT Services, the value of the assets underlying the provisioning of those services, and the operational forecasting. Forecasting and Budgeting IT services in tandem with business objectives helps identify, document and agree on the value of the services being received. Financial management as a strategic IT tool provides the same levels of financial visibility and accountability as the state agency business units and external counterparts. Much like their business counterparts, IT organizations within state agencies are increasingly incorporating financial management to facilitate enhanced decision making, service portfolio management, financial compliance and control, operational control, value capture and creation.


Service Valuation: Quantify, in financial terms, the funding and feasibility studies, decision packages, and IT investment plans sought by state agencies for IT services to be delivered. Service valuation calculates and assigns a budgetary value to a service or service component, using OCIO feasibility study guidelines.

Provisioning Value: Develop the actual underlying cost to a state agency related to provisioning a service, including all implementation elements, both tangible and intangible. Input comes from financial systems, and consists of cost for actual resources consumed by IT in the provisioning of a service. These cost elements include items such as hardware and software license costs, annual maintenance fees for hardware and software, personnel resources used in the support or maintenance of a service, utilities, data center or other facilities charges, taxes, capital or interest charges, and compliance costs.

Demand Modeling: Quantify funding variations resulting from changes in service demand. Financial demand modeling focuses on identifying the total cost of utilization (TCU) to state agencies, and predicting the financial implications of future service demand. The IT Service Catalogue provides critical information on service demand for modeling, decision making, and control.

Service Provisioning Optimization: Examine the financial inputs and constraints of service components or delivery models to determine if alternatives should be explored relating to how a service can be provisioned differently to make it more competitive in terms of cost or quality. Implement Total Quality Management principles and practices in an IT environment. Develop and implement new and revised workflows. Write the business and information systems procedures, process improvement, and related documentation.


05613 – IT Business Analysis DES Reference Number: 05613 WEBS Prequalified List Name: “DES ITPS 05613 – Business Analysis” Status: Currently live in WEBS; replaces 2. IT Business Analysis; solicitation for new vendors is

projected to be reopened for an extended period; DES assumes no responsibility for executing master contracts with companies prior to the closing date of any Second-Tier Solicitation.

IT Business Analysis provides guidance on how to design, develop, and implement IT services, not only as an organizational capability but also as a strategic asset. The service strategy of any State Agency must be grounded upon a fundamental acknowledgement that its constituents do not consume products; they contact State Agencies to satisfy particular needs. Therefore, to be successful, the IT services provided must be perceived by constituents as sufficient value in the form of outcomes that the public wants to achieve. State Agencies use IT Business Analysis to set objectives and expectations of cost, performance towards serving the public, alignment with business functions, and to identify, select, and prioritize opportunities. Decisions made with respect to IT Business Analysis have far-reaching consequences. IT Business Analysis assembles, analyzes, and evaluates data to make appropriate and well-reasoned recommendations and decisions to support the business stakeholders and the project team. Excellent oral and written communication skills are required.

Skills in this category include the following:

Business Analysis and Solution Requirements: experienced in the various skills, techniques, and methodologies for analyzing business processes, discovering and translating customer needs into documented requirements leading to design or procurement of a solution. These may include: process flows, context maps, use cases, user stories, interviews, workshop facilitation, modeling current state and future state, data analysis, business rules analysis, decision analysis, develop requirements specification, requirements validation and prioritization, and user centered design.

Strategic Assessment: Involves functional analysis and proactive management of the investment across the service lifecycle, including those services in the concept, design and transition pipeline, as well as live services defined in the various service catalogues and retired services. Strategic Assessment is an ongoing process, which defines inventory services and ensures business cases, and works collaboratively with Purchaser to identify business and technical requirements. Strategic Assessment also analyzes portfolio value, aligns, prioritizes, and balances supply and demand. Ultimately, Strategic Assessment helps a State Agency improve the way in which it conducts its IT functions and activities in order to reduce overall costs, provide more efficient use of scarce resources, and better support the public.

Service Provisioning: Provides a needs assessment, feasibility, categorization and analysis of the various models that may be selected by customers and used by service providers to source and deliver services. Service Provisioning works with the purchaser to fully understand the customer's business needs, identify the IT solution that best meets those needs, and then designs the stream of processes to meet those needs. This includes an analysis of different delivery models such as:

o Managed Service: where a business unit requiring a service fully funds the provision of that service for itself

o Shared Service: the provisioning of multiple services to one or more business units through shared infrastructure and resources

o Utility: services are provided on the basis of how much is required by each customer, how often, and at what times the customer needs them.


Business Process Improvement (BPI): Developing BPI as a key strategy and a management tool to promote the effective use of technology throughout the organization, capable of supporting the organization’s vision, mission, goals and objectives. Expertise in the modeling / mapping of business processes, conduct as-is / to-be business processes and documenting these through the use of tool sets such as Visio Professional, Aris Software, iGrafx Software and others.

Service Alignment: this area will usually focus on identifying what data and assets the State Agency currently has, and which of them need to be carried over into the new systems and/or analysis around what can be achieved with the data in a new system. Service assets are coordinated, controlled, and deployed in a manner that maximizes the value to customers while minimizing risks and costs for the State Agency.

Project Management: Must be well-versed in IT project management practices and principles, must understand project management standards (e.g. PMBOK, Prince2, etc) and have knowledge of project management tools like MS-Project.

Experience in this category includes the following:

Business subject knowledge: Background knowledge of the IT subject to make the requirements gathering efficient, and a proven analytical framework from which requirements can be translated into business processes. The degree of prior knowledge required depends highly on the complexity of the IT project.

Information Technology Service Management (ITSM) / Information Technology Infrastructure Library (ITIL): Experience with the processes, organization, and related tools of ITSM / ITIL in promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.


05813 – Continuity of Operations and Disaster Recovery DES Reference Number: 05813 WEBS Prequalified List Name: “DES ITPS 05813 – Disaster Recovery” Status: Currently live in WEBS; replaces 8. Contingency & Disaster Recovery Planning; solicitation for

new vendors is projected to be reopened for an extended period; DES assumes no responsibility for executing master contracts with companies prior to the closing date of any Second-Tier Solicitation.

Continuity of Operations Planning (COOP) is defined as the development, maintenance, testing and training of documentation, plans, policies and procedures that are required to mitigate potential impacts and restore normal operations to organizations impacted by human-caused or natural outages or disasters.

Disaster Recovery Planning (DRP) is a component of COOP and focuses specifically on the restoration of technical resources required to support essential business functions. Vendors in this category will assist agencies in the following activities or initiatives: development of all-hazards planning documentation; conducting risk analysis; conducting business impact analysis; developing or providing data protection, recovery, off-site storage and restoration services; conducting recovery exercise training and support; and providing or planning for recovery site services.

Note: Washington State Governor’s Executive Order 13-02, COOP, in part directs agencies to develop COOP plans to ensure performance of state agencies’ critical functions, including technology systems that support those functions, are possible when disruptions occur due to a disaster or emergency. The ICIO has documented Information Technology Disaster Recovery and Continuity of Operations Planning Policies, ICIO Information Technology Operations Planning Standards, and ICIO Information Technology Disaster Recovery and Continuity of Operations Planning Guidelines.


Documents

Department of Enterprise Services | - CURRENTLY ACTIVE ... · Web viewStrategic Assessment also analyzes portfolio value, aligns, prioritizes, and balances supply and demand. Ultimately,