Services Overview

Department Information

Organization Structure

Service Center Staff

* Djoko Irianto * Mumin Hidayat* Titin Suhartin

* Tridansyah SP* M Basyirudin A

Head of TechnicalDivision

Tirta Buana

Service Admin Supervisor

Help Desk Staff

*Adel * Rahmita P * Ressi Marlianti* Anna Rosalinda* Rudy Purwanto

Helpdesk Supervisor

Rani Ambarwati

Field Engineer SupervisorFachmi H

Service Support Manager

TBH

Service AdminStaff

* Mia Afriyulia * Shinta Ariyani

FE AdminSaeiky Rizky U

QA Manager(Management

Representative)Belatrix Widi W

Service Center SupervisorSaripudin

Field EngineerStaff

* Budi Suryanto * FX. Danni D * Kurnia S * Langgeng W * Riyanto * Sofyan M* Suparman* Yudi* Teddy N

Deployment ManagerF. Agustinus Pasaribu

Specialist Engineer

* Agus Supriatna* Imam Wahid A

* Ivan Lendy* Qadhi Amrulloh

Project Manager * A Syafiq

* Hari Susanto

Technology Services

SupervisorJeffry Ario U

Manage Service Supervisor

Admin Project Staff

* Nevi Ika T * Nurhasanah* Widya Handayani

Admin Project Supervisor

QA Staff Wisma Cahyani

Solution Portofolio

Seat Management & Desktop Services

Network & Connectivity Services

Server & Storage Maintenance

Data Center Technology & Operations

2016 Project & Support Overview

Seat Management Project

+ 35.000 Devices

(3) Enterprise Networking

Deployment, Maintenance

Contract

Mobile Supplies Support

+ 8000

(6) IT Outsource Contract in Telco,

Mining, Insurance, Banking Industries

(1) Enterprise Mobile File Sharing Supplies & Support

Office 365

2500 - Client Migration

Managed 175.000 Serial Number

Warranty Claim Support

(2) Service Desk Developing

Contract

User Endpoint Management Services

(1) Data Center Maintenance &

Operation Contract

(1) Enterprise Server & Storage

Maintenance Contract

MobilityServices

Enterprise InfrastructureServices

Services SummaryStandard Operation : ITSM based on ITILHotline : +6221--29579567Mail : helpdesk@mbk.co.idSelf Service Portal : https://sap-web.mbk.co.id:8443/Platform : SAP – Service Call

System Experts System Architects Project Manager Desktop Engineer Server & Storage Engineer Network Engineer System engineer Virtualization Engineer Specialist Engineer (Unix)

Application Tools Application Support for :-Ticketing System- Asset Management- Reporting- Call center

Helpdesk Flow

HARDWARE SOFTWARE DEPLOY OTHERS0

1000

2000

3000

4000

5000

Summary Case by Problem Type

20112012201320142015

2011 2012 2013 2014 2015 -

5,000

10,000

15,000

20,000

25,000 Delivery 2011-2015 top brand

LenovoAcerHPDell

Support 175.000++ device (on warranty)Handling 10.000++ ticket/yearsHandling 120 Call/day (Request for incident, information, deployment)

Local Support & Service Partner67 Authorized Service Partner16 Jabodetabek Engineer48 Non Jabodetabek Engineer

Our Enterprise Capabilities Pulling 230++ km Fiber Optic, and configure interconnect device on 33 Train Station

Upgrade 500m2 Data Center Infrastructure, Relocate 38 Racks from old Data Center to New Data Center3 Years Experience for Maintaining Core Networking and Security Device

4 years experience for maintenaning Hardware & Operating System IBM mainframe z9 & z10

2 Years experience for maintenaning IBM P series for monetary application3 Years experience maintain private cloud (Accellion) data sharing

2 Years experience for maintenaning IBM AS400, Enterprise Cisco Device, and Hajj registration DevicesSupport on 33 Kanwil, 15 Embarkation, 356 Kankamenag, Jeddah Arab Saudi office (during hajj season)

Relocate Data Center from SCBD to Bintaro DCInstallation and Configuration Core Switch, Server & StorageSupport ECI branch expansion (66 branch), Install & configuration Local server, setup Workstation & Cabling

Our Desktop Management ExperienceNo Customer Project Type Project Name Seat Location Qty Dedicated

Engineer Year1 AXA Leasing, PC & Notebook,

ServicesPengadaan Sewa Desktop PC dan Notebook

8000 1200 5 2009 - 2015

2 UOB PC & Notebook, Services Pengadaan PC dan Notebook & Active Directory Rollout

1800 45 20 2012

3 CIMB Niaga PC, Services Pekerjaan Join Domain 2850 296 40 2011, 20124 POS Indonesia Leasing, PC, Notebook, UPS,

Printer, Barcode Scaner, Services

Pengadaan Seat Management nasional - Region II

14000 227 40 2013-2016

5 XL Axiata Leasing, PC & Notebook, Services

Pengadaan Sewa Desktop 3600 Unit

3600 3 3 2013-2016

6 BRI Antivirus License Operasional Support untuk Antivirus

14000 2 7 2012-2015

7 GMF Aero Asia Data Center Content & Infrastructure, Services

Server & Network Maintenance - 1 35 2009-2015

8 Garuda Indonesia Leasing, PC & Notebook, Services

Pengadaan Seat management 3000 4 4 2013-2015

9 PNM PC & Notebook, Services Pengadaan PC dan Notebook 1500 1 3 2010-201410 Bank Negara Indonesia PC, Services Pengadaan Perangkat Otomasi

20136000 1 11 2014-2016

11 PT Adaro Energy, Tbk. Leasing, PC & Notebook, Services

Standarsasi notebook dan desktop 600 6 2 2015-2018

11 Bank BJB Leasing, PC & Notebook, Services

Pengadaan Sewa Personal Computer

1200 218 0 2015-2018

Q & AHead OfficeKetapang Business Center Blok B.10 - 11Jl. KH. Zainul Arifin no. 20Jakarta Barat 11140

Helpdesk SupportPhone : +6221--29579567Email : helpdesk@mbk.co.idWeb : http://www.mbk.co.id/helpdesk

PT. Mitra Buana Komputindo © 2016

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