DENISE WILSON 214-684-9109

PROFESSIONAL SUMMARY Dynamic, results-focused full life cycle recruiting professional with commitment to client service and creative recruitment. Proven track record of success locating, identifying, and closing top candidate talent, with a special emphasis on hard-to-fill positions. Build and maintain candidate relationships to ensure a consistent talent pipeline. Proven ability to self-manage multiple positions by sourcing, screening, qualifying, coordinating interviews, negotiating and closing candidates.

WORK HISTORYWalmart Pharmaceuticals- Call Center November 2015-April 2016Customer Service RepCompleted work assignments and priorities in Health and Wellness Non-Store Operations. Complied with company policies, procedures, and standards of ethics and integrity Provides customer service to pharmacy patients. Set up pharmacy shipments. Make outbound calls to obtain payment for shipment. Answer between 30- 40 calls per day. Provide Excellent customer service. Field Solutions July 2014-October 2015 Sr. Technical RecruiterProvided technical recruiting expertise to clients in various states. Developed recruitment sources, conducted cold calling, ran reference checks, verified employment and academics, and negotiated contract rates, sales and verbal offers. Transformed a young recruitment staff into a dynamic team through various training methods incorporating industry knowledge, time management, interviewing skills. Verify that technician has checked into site correctly as well as check out correctly. Verify reasons as to why a technical is on site over required time and resolve issue. Vodastra Solutions July 2012-May 2014 Recruiting Specialist Consult with business and functional leaders to define competencies for specific roles. Interview, pre-qualify, negotiate offers and close hires. Prescreened candidates with detailed phone screens, evaluating candidates’ combability with specific job requirements. Ensuring a right fit prior to submission to client. Track candidates’ compatibility with specific job requirements. Track candidates’ activities (i.e. phone calls, and emails). Verified technician showed up to required site on time as well as followed up to make sure work has been done correctly. Lloyd ward & Associates March 2011- June 2012 Debt Analyst Supervisor Manage a team of twenty debt reps. Implemented repayments options on loans and credit cards.

Sent and reviewed documents with customers on repayment options with creditors Maintain residual reports on cash flow. Teams main goal was to bring revenue into the company. Perform weekly training sessions, such as side by sides, double jacking and call reviews. Prepare documents on procedures and guidelines. Handled escalated calls from customers and creditors via inbound as well as outbound calls. Geico Insurance Company March 1999- January 2004 Customer Service Rep

Handled incoming calls approximately 30-40 per day from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for telesales personnel. Greet transfer and hold calls. Build rapport, listen, clarify and manage conversational flow. Manage upset customers, conflicts and challenging situations. Deliver outstanding service, exceed expectations and build long-term loyalty. Work in teams and in a self-directed environment

SKILLS: Project Management, troubleshooting/problem resolution, IT recruiting, negotiating. EDUCATION Dec 2006 Texas A&M University-Commerce, Bachelor of Science Degree with , concentrations in Sociology and Criminology, Commerce, TX