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Denise Whitmoyer104 Heister Rd., Birdsboro, Pa [email protected]
ObjectivePATIENT, TEAM-ORIENTED TRAINER LOOKING TO OBTAIN A POSITION AS AN EPIC TRAINER. CREDENTIALED STORK TRAINER WITH MULTIPLE YEARS OF EXPERIENCE WITH STORK AND ADT, AS WELL AS GENERAL KNOWLEDGE OF CLINDOC AND ORDERS. WILLING AND INTERESTED IN TRAINING FOR ADDITIONAL CREDENTIALING.
Experience
St. Luke’s Healthcare/McCall Memorial Hospital 9/2016-10/2016
Epic Stork Consultant
Provided go live support for Stork, clindoc and ADT modules during Epic implementation.
Reading Health System/Reading Birth Center 4/2014-9/2016
Patient Service Representative
Assisted in go-live support for Epic’s first Birth Center both ambulatory and Stork for out of hospital births.
Created patient charts and updated patient information in Epic by manual entry and scanning for crossover and Ambulatory go-live.
Registration and insurance verification with RTE through Epic.
Answer, document and route calls to providers, nurses, and office staff.
Scheduled appointments and created recall notices for future appointments.
Reading Health System/Reading Health Connect 10/2012-3/2013
Stork Credentialed Trainer
Completed training to become credentialed trainer in allotted 6 week training period.
Presented material using various multi-media and hands on methods.
Educated end users of Stork system including unit clerks, nurses and providers with less than 5% needing additional support and training.
Provided one on one support training as needed.
Provided Go Live support for all resources and end users for 6 weeks post go-live.
Reading Health System 6/2004-10/2012 and 3/2014-4/2014
Medical Assistant/OB Triage
Greeted and registered patients.
Roomed patients and collected vital signs as needed.
Assisted providers with exams and specimen collection.
Assisted nurses with patient care.
Oriented and trained new medical assistants to the unit.
EducationDIPLOMA JUNE 1991 DANIEL BOONE AREA HIGH SCHOOL
ASSOCIATE IN APPLIED SCIENCE/SPECIALIZED BUSINESS READING AREA COMMUNITYMAJOR: TRAVEL AND TOURISM
Highlights
Inpatient and Ambulatory go-live experience.
Excellent knowledge base of inpatient and outpatient registrations and scheduling in Epic ADT and Cadence programs.
Go live support for Epic’s first freestanding Stork Birth Center.
Friendly, patient, upbeat instructor able to communicate well with end users of all levels.
Experience with classroom and one on one training and end user support.
Twice nominated for Outstanding Support Staff award and recognized 15 times for excellence in customer service, patient satisfaction and flexibility in scheduling.
References: Available upon request
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