Denise Hepler 108 Windler Court, St. Peters, Missouri 63376

636-699-5557 | denisehepler@gmail.com

PROFILE

Results-oriented sales management professional with 20+ years demonstrated experience. Dynamic leader with proven experience building high performance sales teams; accomplished mentor supporting successful employee performance. Experienced in organizing, implementing and managing strategic sales and marketing initiatives leading to the achievement of significant bottom-line results. Established track record of driving key performance indicators resulting in increased sales. Effective communicator with first-rate interpersonal skills. Readily adaptable to applying diversified talents to new opportunities and challenges.

KEY COMPETENCIES

• Sales and Account Management • Leadership • Strategic Marketing

• Analytical Problem Solving • Operations Collaboration • Contract Negotiations

• Customer Relationship Management • Time Management • Organizational Ability

PROFESSIONAL EXPERIE NCE

Hertz Corporation 2003 - Present

Key Account Manager June 2015 - Present

In addition to National Account Manager responsibilities below, Insurance Account book of business valued at over $200 million has been added.

National Account Manager, Replacement Partnerships November 2013 – June 2015

• Manage national Multi Shop Operators accounts for the Insurance Replacement segment valued at over $400 million. • Create and maintain relationships with multiple decision makers to increase revenue and market share. • Communicate with Sales and Operations Management on opportunities, challenges and trends. • Completed comprehensive action register with an Exclusive Account. • Attend and represent Hertz at all collision industry and account events on a national level. • Named to the National Auto Body Council (NABC) Board of Directors for 2015 – 2017. On Recycled Rides, Fundraising, and Awards committees within NABC. Collision Repair Education Council Scholarship Committee member.

Senior Account Manager September 2003 – November 2013

• Responsible for corporate car rental sales, travel industry sales, insurance replacement sales and account management of a $35 million, two-state territory. • Negotiate contract renewals; provide account administration and management. • Consistently increase yield through contract negotiations by surpassing monthly, quarterly, and annual quotas.

• Named to North American Culture Council, Global Culture Champion, Navigator Training Committee, and HAL Expert. • Region go-to Representative for counterparts; assist in training new Sales Representatives within the Region. • Named Best Sales Representative, Best Contract Rate Growth (sales region) in 2007 & 2006. • Achieved 2nd place finish for New Small Accounts (total company) during the 1st Quarter, 2006. • Named Best Sales Representative, Most Net Accounts Converted (sales region) in 2004.

Access America 2002-2003

Territory Manager (MO, KS, IA, NE, MN, ND, SD) September 2003 – November 2013

• Secured long-term contracts with new and existing business. • Developed and maintained solid business relationships through retail and corporate channels. • Company representative at industry trade shows, seminars, and customer events. • Provided travel agent training for insurance understanding, selling, and booking the product. • Delivered prompt impact to the territory, sales, and profitability.

Trans World Airlines, Incorporated 2000-2001

Director, Strategic Marketing Initiatives

• Provided leadership to a staff in excess of 40 employees to architect a focused branch of the sales organization; managed an operating budget of $2.4 million. • Increased revenue, passenger loads, and yield through the implementation of an account management/sales program; determined best opportunities for maximum incremental corporate and travel agency revenue growth. • Maximized departmental efficiency in contract/waiver administration via process mapping and system redesign. • Designed the prototype to evaluate failing markets; built strategic action plans capitalizing on buying influences by segment. • Developed action/implementation plan for new mainline and regional service start-up. • Fostered cultural change through participative management, the creation of an open forum for candid communication and real-time problem solving. • Promoted within 4 months to manage Strategic Teams and Inside Sales Departments System redesign; initial results included collecting fees in excess of $30,000 and reducing waivers by 75%. • Lobbied for and won the upgrade of 29 non-exempt employees to create bottom-line, results-driven

Alamo Rent-A-Car 1998-1999

Corporate Sales Manager (MO, KS, AR)

• Corporate sales and account manager for a 3-state territory; consistently exceeded quota, bringing in new business each month, while maintaining heavy account portfolio. • Renegotiated existing car contracts, increasing yield by 20%. • Successfully retained accounts by applying skills to neutralize damaging situations and developing strategies to improve account satisfaction.

Carlson Wagonlit Travel 1996-1998

Account Manager

• Successfully managed accounts with a combined value of $35 million. • Presented, sold and implemented a newly launched suite of computer software and a corporate credit

card. • Negotiated client’s air, car and hotel contracts, achieving the most profitable travel management program.

• Prepared and analyzed monthly, quarterly and annual travel account performance reviews and business plans.

• Developed winnable approach to solutions including pricing, hardware/software installation, product training, and branch integration. • Successfully implemented a $25 million on-site travel operation, in less than one month.

Maritz Travel Company 1994-1996

Account Executive, Corporate Travel • Successfully managed more than 20 accounts with a combined value of $18 million. • Streamlined and upgraded client performance reviews for optimum comprehension. • Diagnosed market trends to obtain maximum negotiation leverage for clients. • Renegotiated pricing on all existing business due to airline commission cap; not a single account was lost and several accounts paid the industry’s 1st service charges. • Surpassed quota by selling $1.75 million in new business. • Implemented $4.5 million on-site travel operation, within client premises, on time and under budget. • Maritz Peak Performer Award recipient.

EDUCATION

Lindenwood University, St. Charles, Missouri 2005

Bachelor of Arts, Business Administration, GPA 4.0; Suma Cum Laude

SKILLS

• Microsoft Office Suite

• Microsoft Outlook and IBM Lotus Notes

• Siebel Sales Software

• Computer and Internet literate