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Demys&fying Digital Insurance & The Value of Ac&va&ng Partnerships To Go Digital
Post Event Report
29th March, 2016 | Singapore
In partnership with
Annual Insurance Leadership Round Table, Singapore
Transforming the Way Business Works www.awpl.co 2
Report Contents
ü Panel Moderator & Key Presenters ü Event Overview ü Program Overview ü Industry Representation ü Audience Demographics ü Audience Inputs ü Audience Feedback ü Audience Suggests ü Summary ü About Us
Transforming the Way Business Works www.awpl.co 3
Panel Moderator & Key Presenters
Simon Newman Chairman, NBC Capital & Ex-‐CEO, Aviva Singapore
David Lee Hayman IBM Mobile & API Economy Leader,
ASEAN
Romil Turakhia Global Sales & Marke&ng Lead, AWPL
Prof. Serguei Netessine INSEAD Business School
Kuah Ann Thye IBM Smarter Process Execu&ve, APAC
Irving Sequeira Fintech Leader & Advisor to
AWPL
Transforming the Way Business Works www.awpl.co 4
Event Overview
Round Table Conference Included:
ü 6 Discussion topics
ü 16 Attendees
ü 2 Hours of deliberation on digital insurance
Transforming the Way Business Works www.awpl.co 5
Program Overview
ü Demystifying Digital Insurance & Activating Partnerships ü Business Model Innovation & Digital Disruption ü Reinventing Business Operations With Smarter Processes ü Relevance of Mobility & API Economy to Digital Insurance ü Digital Transformation Checklist
Discussion Topics
Transforming the Way Business Works www.awpl.co 6
Program Overview 5 elements of a digital journey
Commi%ng to strategy
Organizing for digital
Innova6on with products & services
Digi6zing business processes, using data for customer
centricity
Leveraging technology with Bi-‐
modal IT
Transforming the Way Business Works www.awpl.co 7
Industry Representation
Transforming the Way Business Works www.awpl.co 8
Audience Demographics
45%
C-‐level Execu&ves
Business Unit Heads
Others – Regional
Directors, VP’s, etc.
25% 30%
Transforming the Way Business Works www.awpl.co 9
Audience Inputs
What digital transforma&on means to a customer and how we can
enhance their experience? Learn from others
⎝
! ⎮ Open conversa&on
⎮ ⎮
Defini&on of digital
! ⎮ ⎮ How to accelerate digital
being and change mindset?
!
⎮ What others think; understand if their digital transforma&on is on the right track?
1 thing that the C-‐level executives want to
get out of the session
Transforming the Way Business Works www.awpl.co 10
Audience Inputs
How other people view digital and skills associated with it?
How to occupy the customer mind share?
⎝
! ⎮ Learn more about BPM
⎮ ⎮
! 1 thing that the Business Unit Heads want to
get out of the session
Transforming the Way Business Works www.awpl.co 11
Audience Inputs
How to help customers beaer?
Learn from others on customer disrup&on
⎝
! ⎮ Learn about digital disrup&on and agile methodology
⎮ ⎮
Informa&on about BPM
! ⎮
! 1 thing that other executives want to
get out of the session
Transforming the Way Business Works www.awpl.co 12
Audience Feedback
25%
audience members have suggested to organize such an event every 6 months
50%
audience members have suggested to organize such an event every year
40%
audience members have requested AWPL to organize a Consul&ng Workshop on Digital Transforma&on within 2 quarters from the date of the event
Transforming the Way Business Works www.awpl.co 13
Audience Suggests
People / Cultural aspects of going digital
Aarac&ng the right people into the industry either on a permanent basis or through collabora&on
⎝
! ⎮ Discuss on examples and
prac&cal models for implemen&ng digital
⎮
⎮
To cover regulator impact on Tradi&onal World v/s Digital World !
⎮
Future topics suggested by C-‐level executives that
would add value to future events
Transforming the Way Business Works www.awpl.co 14
Audience Suggests
Prac&cal applica&on of digital insurance framework
Case studies of what some of the companies are doing
⎝
! ⎮ Distributor requirements
including 3rd party data consolidators and CRM
⎮
⎮
Delivering digital capabili&es
! ⎮
Future topics suggested by other executives that
would add value to future events
Transforming the Way Business Works www.awpl.co 15
Summary
ü Digital not an add on or a project – right at the very core of the business agenda
ü Everyone needs to get it right on time but not everyone will
ü The framework offers a simple and clear approach though it’s not a simple journey
ü Clarity of strategy and framework applied as per an organization’s needs are still the winning factors along with execution
ü Insurers will need to augment capabilities and be willing to unlearn/challenge some existing beliefs and processes
ü Very short feedback form
Transforming the Way Business Works www.awpl.co 16
About AWPL 20 Successful Years – Transforming Businesses
We help Financial Services companies take the leap from being Tradi&onalists to Digitalists through our Digital Solu&ons & Services.
We have served businesses with one-‐stop, centrally managed solu&ons like Digital Banking, Digital Insurance, Smart Process Applica&ons, Enterprise Content Management, Business Process Management, Case Management, Data Migra&on & other custom built Insurance & Banking Sohware.
Our Mission is to fuel our client’s business by bridging the gap between legacy & digital, linking customer facing opera&ons to back office processes & offering ready to deploy as well as custom built solu&ons.
Our Vision -‐ Transforming the way business works
Regional Businesses
Revolu6onized
11
Businesses Transformed
4400 Fortune 500 Insurance
Companies run Dotsphere
9
Case Management PlaNorm Users across the globe
89
Transforming the Way Business Works www.awpl.co 17
Our Insurance Clients
Insurance Clients
Thailand Thailand India
USA
Ireland
India
Served 40+ Insurance Companies
Malaysia
India
Singapore, Malaysia, Hongkong, Vietnam, Japan, Philippines &
Indonesia
Singapore, India, Indonesia & Canada
Indonesia, Philippines & Thailand Malaysia
India USA
Indonesia
South Africa
Transforming the Way Business Works www.awpl.co 18
Contact Us
India Phone: +91 80 4045 3800
Singapore Phone: +65 9489 4675
Malaysia Phone: +603-‐21490937
Indonesia Phone: +62-‐2129608077
South Africa Phone: +27 84 634 1736 / 74 022 8894
AWPL Registered Offices
For More Informa&on www.awpl.co Get Connected @awplco company/automated-‐workflow-‐private-‐limited
solu&[email protected]