Delphi 9.1.2 Products - download.newmarketinc.com List ... 9.1.2 Delphi Global Sales Edition ... and the integrity of the data

Newmarket International, Inc.Document Version 1.0

Delphi 9.1.2 ProductsGeneral Release Notes 5/16/03

This document supersedes all other Release Notes regarding this product by Newmarket International, Inc.

Copyright

© 2003 Newmarket International, Inc. All rights reserved.

The information in this document is confidential and proprietary to Newmarket International, Inc., and may not be disclosed, copied, reproduced, published, translated or reduced to electronic medium or machine readable form, in whole or in part, without the prior written consent of Newmarket International, Inc.

Newmarket, Breeze, CVBreeze, CCBreeze, Functions Breeze, Delphi Multi-Property Edition are registered trademarks and Delphi is a registered service mark of Newmarket International, Inc. Delphi, Global SFA, Net Delphi, NetMetro, and NetData are trademarks of Newmarket International, Inc. MeetingBroker.com and NetXchange are service marks of Newmarket International, Inc.

Additional company and product names may be registered trademarks or trademarks of their respective companies.

Table of Contents

Delphi 9.1.2 Products Release Notes Version 1.0

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Creating a ‘Support on the Web’ account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Downloading the Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Major Enhancements - Delphi Global Sales Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Search Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Email List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Keylist Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Order of Account Manager List Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

GSE Client Memory Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Optimizing Concurrent User Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Loading Referrals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Reusing Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Lead Search/Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Global Account Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Clustered Indexes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Query on Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Major Enhancements - Delphi Multi-Property, Delphi Single-Property, and Delphi Select Edition . . . . . . . . 9

Incoming Lead Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Search Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Email List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Keylist Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Order of Account Manager List Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

DMPE Client Memory Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Global Account Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Clustered Indexes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Cleaning the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Recap Reports of Purged Accounts and Bookings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Query on Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Issues Fixed from Previous Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Changes from 7.1.x - 7.2.1 Delphi Global Sales Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Document Version 1.0 iii

Table of Contents

Changes from 7.1.x - 7.2.1 Delphi Multi-Property Edition, Delphi Single-Property Edition, and Delphi Select Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Changes from 8.0 Delphi Global Sales Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Changes from 8.0 Delphi Multi-Property Edition, Delphi Single-Property Edition, and Delphi Select Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Changes from 8.0 Delphi Global Sales Edition, Delphi Multi-Property Edition, Delphi Single-Property Edition, and Delphi Select Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Changes from 8.0 Delphi Multi-Property Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17


Changes from 9.1 Delphi Global Sales Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Changes from 9.1 Delphi Multi-Property Edition, Delphi Single-Property Edition, and Delphi Select Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19


Changes from 9.1 Delphi Multi-Property Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Technical Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

9.1.2 Delphi Global Sales Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

9.1.2 Delphi Multi-Property, Delphi Single-Property, Delphi Select Edition . . . . . . . . . . . . . . . . . . 32

9.1.2 Delphi Global Sales Edition, Delphi Multi-Property, Delphi Single-Property, and Delphi Select Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

9.1.2 Delphi Multi-Property Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

9.1.2 Delphi Single-Property Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Document Version 1.0 iv

Delphi 9.1.2 Products Release NotesVersion 1.0

Overview

The release notes have been created to provide Newmarket International's users with a summary of late-breaking technical information to enhance ease of use, understanding of new features, changes since previous releases, and significant known issues. The following sections are included:

• Major Enhancements - For each product, we have supplied a summary of all major new features added to each 9.1.2 product release.

• Changes since Last Version - For each product, we have supplied a list of changes from versions 7.1.x, 7.2, 8.0, 9.0, and the 9.1 releases.

• Technical tips - This section contains recommendations to enhance your use of the application.

• Known issues - For each product, we have provided a list of issues that were not addressed for the 9.1.2 general release. We also note whether a hot fix exists for an issue.

The 9.1.2 Release Notes will be updated periodically on the Newmarket web site. Be sure to check for updates in ‘Support on the Web’ under our Customer Resource section. See Downloading the Documentation, page 4 for details on locating and downloading the latest Release Notes.

Document Version 1.0 1

Installation ProceduresDelphi 9.1.2 Products Release Notes

Installation Procedures

Installation Process

The Delphi 9.1.2 products require installation by Newmarket International (NI). NI’s PSG (Professional Services Group) provides on-site and/or remote installation support for all customers.

Important Any changes by the customer to the SQL configurations or to the network, logon, or security settings after PSG has finished their activities can affect the stability and functionality of the Newmarket application, and the integrity of the data contained therein and remain solely the liability and responsibility of the customer. Any such changes are recognized to be done at the customer's own risk.

Installation Status

If you would like to check on the status of your installation contact your Project Manager.


DocumentationDelphi 9.1.2 Products Release Notes

Documentation

User Guides

User Guides for the 9.1.2 products are available on the 9.1.2 Documentation CD that is shipped with the 9.1.2 product CD. The User Guides are PDF files, which can be viewed using Acrobat Reader.

If you need to download Acrobat Reader, see www.adobe.com

Release Notes and Workstation Setup Documentation

Overview Once the 9.1.2 product is installed, PSG helps configures a few of your workstations. To run the product on additional workstations, you must run the workstation setup.

The Workstation Setup utility installs MDAC 2.7, creates an ODBC data source, and automatically configures the workstation. As part of the workstation setup, you are instructed to map a drive to a folder on the database server and run the WSSetup.exe program.

Documentation for the workstation setup is available on Newmarket’s “Support on the Web”.

The most updated release notes document for the 9.1.2 products is also located on “Support on the Web”.

Location The Workstation Setup or Release Notes documentation can be accessed by downloading the file(s) from the internet via Newmarket International’s ‘Support on the Web’ at www.newmarketinc.com.

Note—To download the Workstation Installation documentation you need a ‘Support on the Web’ account to access the download area.

Creating a ‘Support on the Web’ account.If you already have a ‘Support on the Web’ account, you may proceed to downloading the PDF file.

1. To access ‘Support on the Web’, click access Newmarket International’s web site at www.newmarketinc.com.

2. Click the Support tab.

This opens a support description page.

3. Click the ‘Support on the Web’ link.

4. Select the Create a Case Manager Account - Web Support link.

5. Fill in the information boxes.


DocumentationDelphi 9.1.2 Products Release Notes

6. Click the Submit button.

Your login information will be emailed to you within 2 business days.

Downloading the Documentation1. To access ‘Support on the Web’, click access Newmarket International’s web

site at www.newmarketinc.com.

2. Click the Support tab.

This opens a support description page.

3. Click the ‘Support on the Web’ link.

4. Using your “Support on the Web’ login information, enter your User Name, Password, Regional Setting and Time Zone.

5. Click the Submit button.

This opens the ‘Support on the Web’ welcome page.

6. Select the Customer Resources button and follow the links for Documentation until you locate the Delphi 9.1.2 Suite Section:

• 9.1.2 Workstation Setup.pdf file

• 9.1.2 Release Notes.pdf file.


Major Enhancements - Delphi Global Sales EditionDelphi 9.1.2 Products Release Notes

Major Enhancements - Delphi Global Sales Edition

Sending LeadReferrals Using Email

Link Type

A new Email link type exists for sending referrals to properties. Using PDF Camp, when a referral is assigned the Email link type, non-linked Global sites can send lead referrals via email, in addition to the existing E-Link, MeetingBroker, LightningFAX™, and Manual methods.

This feature requires that Windows 2000 or XP is installed on the workstation.

Email Notification ofLeads

When a sales rep at Global Sales Edition sends a lead to a linked property, sales reps at the property can now receive email notification of the lead.

The property selects one or more sales rep with Director access to be notified of all incoming leads. When the lead is assigned to a sales manager by the Director, the sales manager can be notified by email.

This feature helps to decrease the time required to respond to a lead. You have the option of turning the email notification feature on or off for each sales rep. Thus the sales reps at each property have the ability to manage their incoming leads and lead assignments based on user or property preference.

Reporting onSecondary Database

A new secondary database can be used to run the canned GRC Log report, Market Vision Reports, and Crystal reports.

Currently when you run the canned GRC Log report, it takes longer to run because it uses more system resources than others. You can now run this report from a secondary database. The purpose of the secondary database is to minimize the impact of running the report on all users of the system.

Note: The data is updated on the secondary database only once a day during a nightly task.

When you run the GRC Log report, you can choose whether to run the report against the secondary reporting database or the primary application database. The default is the secondary reporting database.

Note: If you are a want to use this feature, please contact Newmarket International’s Sales Department.

Sales Rep Addressand Mobile Phone

Fields

When entering information for a sales rep in Setup, you can now add an address and mobile phone number for each sales rep. These new fields can be used when merging documents. The sales rep’s information also appears in the email contents when you use the new Email link type to send referrals.



ApplicationPerformance Tuning

Search Windows The following searches have been enhanced.

– Account– Contact– Booking– Profile– Property

Also, to enhance search times, each search provides you with 250 records rather than 1000. To see more search results, please contact Newmarket’s support for instructions on increasing the number of records returned.

Email List The length of time that it takes to display the email selection list when sending an email to a Sales Rep has been shortened.

Keylist Processing The amount of time that it takes to load the initial selection list values for all screens has been decreased. Examples of these values include Account Types, Market Segments, and most other setup values.

Order of Account Manager List EntriesThe order of the entries in the Account Manager list has been modified so you will receive what you are looking for when a tab is selected. For example, the Activities tab now displays the most current entries first.

GSE Client Memory Usage The amount of memory that a Delphi application consumes over time has been reduced.

Optimizing Concurrent User AccessThe system has been optimized to better support concurrent user access. Areas that may show improvement include portions of leads, referrals, and meeting profiles.

Loading ReferralsThe Lead Manager has been enhanced to load referrals only when they are needed.

Reusing ResourcesPerformance has been enhanced to allow the application to reuse existing resources. For example:

1. User A finishes working on Lead1.2. User B opens Lead2 immediately after worker A has finished working with

Lead1.

The system processes User B’s request more efficiently by taking advantage of the resources that were created for Lead1.

Query Tuning Lead Search/Processing The amount of time that it takes to search for, and open, a lead has been decreased.

Global Account Search



The amount of time that it takes to search for a global account has been decreased.

Clustered Indexes All primary indexes have been converted to clustered indexes. This eliminated many duplicate indexes and you will now see an improvement in the overall database performance.

Account ManagerTabs

The order in which information is displayed in each tab in the Account Manager has been modified so the information needed most often is at the top of the tab. This prevents the user from having to scroll down for the information.

The information is displayed as follows:

Activities All users across your network can now access attachments on activities as long as the attachments are in a shared location.

Market Vision Reports Improvements have been made in the performance of the application while multiple users run Market Vision reports. For example, if several users are running Market Vision reports, the events area of the application will now run more quickly.

Tab Name Description

Contacts The order has not changed since it is determined by your site.

Activity

Outstanding activities are listed at the top of the activities list in order of current to future.

Completed activities are listed after the outstanding activities from most recent to oldest.

Bookings

Bookings are grouped by status in the following order, and in each status bookings are listed in order of the farthest in the future to the nearest.• Prospect• Tentative• Definite• Cancel• Turn Down

Details Entries in this tab are not affected.

Meeting Profiles

The order has not changed since it is determined by your site.

Leads

Leads are grouped by status in the following order, and in each status leads are listed in order of the farthest in the future to the nearest.• Lead• Prospect• Tentative• Definite• Cancel• Turn Down



Report Locking Improvements have been made in the performance of the application while multiple users run the application’s reports. For example, if several users are running activity reports, the activity area of the application will now run more quickly.

Zip Codes U.S. Zip codes have been updated with the latest available list.

QA Pro Version 3.1.5 of QA Pro is supported by 9.1.2.

Merging Account, Contact, and Referral merging has been enhanced to decrease the time needed to merge information from these areas.

Multi-CharacterSearches

You can now use multi-characters to find entries in list boxes. For example, if you want to select a Meeting Type of Symposium, pressing S brings you to the first Meeting Type that begins with S (i.e. Seminar). When you then type Y after the S, it brings you to the first Meeting Type that begins with SY (i.e. Symposium).

Architecture/Framework

Enhancements

Query on Demand Delphi now execute queries for only the tab you have selected. For example, the queries associated with the Activity tab on the Account Manager are only executed when the Activity tab is selected. Prior versions of Delphi loaded all of the queries when the Account Manager was opened.


Major Enhancements - Delphi Multi-Property, DelphiSingle-Property, and Delphi Select Edition

Delphi 9.1.2 Products Release Notes

Major Enhancements - Delphi Multi-Property, Delphi Single-Property, and Delphi Select Edition

GRC Log Report The generation of a GRC Log report for Group business has been enhanced to run more quickly.c

Integration Server Newmarket's NetXchange Integration Server (I-Server) is solution developed by Newmarket International to allow the integration between Newmarket International applications and third party applications. I-Server has been upgraded to version 1.5 and is compatible with 9.1.2. The following services are support by I-Server 1.5 and 9.1.2:

• Revenue Management Integration - Opus TLP

• Reservations Integration - Serenata NetHotel

• Lead Integration - Property to Property Leads

Beverage Tax You can now determine tax rates for beverage categories.

BEO Tax Updates Power BEOs have been enhanced to allow you to more easily update Power BEO tax information. You can now change the beverage or resource tax rate percentage for selected beverage and resource categories, and you can select the BEOs that you want updated with modified tax values. When you update the tax values, the Power BEO menus and items are updated in setup. A new report, BEO Update Report, is generated with a list of all BEOs that were updated with the changes made in setup.

Emailing BEOs When a user needs to email a BEO to a customer they will have the ability to name the compiled file based on a user specific naming convention. This will make the file easier to reference and increase the users understanding of the contents without having to open the file.

The user will also have the option to send BEOs via a zip file or as an executable based on the users preference. Having the option alleviates the current issue of email programs that are not configured to or do not accept *.exe files. The solution also continues to support users that do not own an unzipping program.

Email Notification ofIncoming Leads

When a linked property receives a lead from Global Sales Edition, sales reps at the property can now receive email notification of the lead.

The property selects one or more sales rep with Director access to be notified of all incoming leads. When the lead is assigned to a sales manager by the Director, the sales manager can be notified by email.

This feature helps to decrease the time required to respond to a lead. You have the option of turning the email notification feature on or off for each sales rep. Thus the




sales reps at each property have the ability to manage their incoming leads and lead assignments based on user or property preference.

Room Type Allocation For any prospect booking, you can now right-click in the Room Type Details window, and select Allocate Rooms. The application takes the rooms in Run of House and allocates them to each guestroom type, according to the room type allocation percentages added in Setup-->Guestrooms for each occupancy level.

Reporting onSecondary Database

A new secondary database can be used to run the canned GRC Log report, Market Vision Reports, and Crystal reports.

Currently when you run the following reports, it takes longer to run them because they use more system resources than others. You can now run these reports from a secondary database. The purpose of the secondary database is to minimize the impact of running these reports on all users of the system.

Note: The data is updated on the secondary database only once a day during a nightly task.

The following reports use the secondary database:

• Backlog

• Status Change

• Rooms, Rates and Revenue

• Daily Transactions

• COTB

• Block/Pickup

• GRC Log*

• Rooms Inventory*

* When you run the GRC Log or Rooms Inventory report, you can choose whether to run the report against the secondary reporting database or the primary application database. The default is the secondary reporting database.

Note: If you want to use this feature, please contact the Newmarket International’s Sales Department

Sales Rep Addressand Mobile Phone

Fields

When entering information for a sales rep in Setup, you can now add an address and mobile phone number for each sales rep. These new fields can be used when merging documents. The sales rep’s information also appears in the email contents when you use the new Email link type to send referrals.

ApplicationPerformance Tuning

Incoming Lead Queue




In a linked environment you may see enhanced performance in the Incoming Lead Queue.

Search Windows The following searches have been enhanced.

– Account– Contact– BEO– Booking– Profile– Property– Event

Also, to enhance search times, each search provides you with 250 records rather than 1000. To see more search results, please contact Newmarket’s support for instructions on increasing the number of records returned.

Email List The length of time that it takes to display the email selection list when sending an email to a Sales Rep has been shortened.

Keylist Processing The amount of time that it takes to load the initial selection list values for all screens has been decreased. Examples of these values include Account Types, Market Segments, and most other setup values.

Order of Account Manager List EntriesThe order of the entries in the Account Manager list has been modified so you will receive what you are looking for when a tab is selected. For example, the Activities tab now displays the most current entries first.

DMPE Client Memory Usage The amount of memory that a Delphi application consumes over time has been reduced.

Query Tuning Global Account Search The amount of time that it takes to search for a global account has been decreased.

Clustered Indexes All primary indexes have been converted to clustered indexes. This eliminated many duplicate indexes and you will now see an improvement in the overall database performance.

Account ManagerTabs

The order of information in each tab in the Account Manager has been modified so the information needed most often is at the top of the tab. This prevents the user from having to scroll down for the information.




The information is displayed in each tab as described below:

Activities All users across your network can now access attachments on activities as long as the attachments are in a shared location.

EMS (Event MonitorSystem) Interface

The performance of the EMS interface has been improved by reducing the frequency the EMS interface runs its query. It has been changed from running every 15 seconds to every 15 minutes.

Note—The EMS program files must be reinstalled in order for this enhancement to work. Please call Newmarket’s support.

Market Vision Reports Improvements have been made in the performance of the application while multiple users run Market Vision reports. For example, if several users are running Market Vision reports, the events area of the application will now run more quickly.

Optimum Settings The new Optimum Setting interface has been updated from the 16 bit to the 32 bit version.

Purge Utility Cleaning the Database If you have an access level of director, you can run the new Purge Utility located under Files--> Utilities-->Newmarket Tools. The Purge Utility allows you to purge selected bookings and/or accounts from the application database. This will help you manage the growth of your database.

Recap Reports of Purged Accounts and Bookings

Tab Name Description

Contacts The order has not changed since it is determined by your site.

Activity

Outstanding activities are listed at the top of the activities list in order of current to future.

Completed activities are listed after the outstanding activities from most recent to oldest.

Bookings

Bookings are grouped by status in the following order, and in each status bookings are listed in order of the farthest in the future to the nearest.• Prospect• Tentative• Definite• Cancel• Turn Down

Details Entries in this tab are not affected.

Meeting Profiles

The order has not changed since it is determined by your site.




You can print a recap for each booking and account that is purged from the database. There is also a new feature that allows you to export the recaps to HTML format so they are saved to a file rather than being sent to a printer.

Note—When you save a report, it does not take the name of the Account or Booking. Instead, it is assigned the tag line PurgeAcctRecap or PurgeBookRecap followed by a number, i.e. PurgeBookRecap 3. Please see “Technical Tips” on page 25 for more information.

Report Locking Improvements have been made in the performance of the application while multiple users run the application’s reports. For example, if several users are running activity reports, the activity area of the application will now run more quickly.

Zip Codes U.S. Zip codes have been updated with the latest available list.

QA Pro Version 3.1.5 of QA Pro is supported by 9.1.2.

Merging Account, Contact, and Referral merging has been enhanced to decrease the time needed to merge information from these areas.

Multi-CharacterSearches

You can now use multi-characters to find entries in list boxes. For example, if you want to select a Setup Type of RND8, pressing R brings you to the first Setup Type that begins with R (i.e. RND5). When you then type N after the R, it brings you to the first setup type that begins with RN (i.e. RND5).

Architecture/Framework

Enhancements

Query on Demand Delphi now execute queries for only the tab you have selected. For example, the queries associated with the Activity tab on the Account Manager are only executed when the Activity tab is selected. Prior versions of Delphi loaded all of the queries when the Account Manager was opened.


Issues Fixed from Previous VersionsDelphi 9.1.2 Products Release Notes

Issues Fixed from Previous Versions

The tables below list summaries of issues fixed, and changes that have been made for the 9.1.2 products. The summary tables are organized by product area. Details are available upon request from your Account Manager.

For each change we provide the ID number for the 9.1.2 version. If other ID numbers exist, those are provided as well.

Note— Refers to a linked scenario

Note—Sometimes the same ID number is used for every version of the application that contains the problem. In this case you see only the 9.1.2 ID listed.

Changes from 7.1.x - 7.2.1 Delphi Global Sales Edition

Changes from 7.1.x - 7.2.1 Delphi Multi-Property Edition, Delphi Single-Property Edition, and Delphi Select Edition

Product Area 9.1.2 ID Issue Description & Workaround Other CR IDs

Setup 20944

If there are more than 500 Sales Reps in the application database, only the first 499 and the last one appear when you go to File/Setup/Sales Reps.

Up to 1250 users can now be viewed in File/Setup/Sales Reps.

was 20219 in 8.0 SP3.5


Bookings 22070

When you add roomnites to a booking before its arrival date the Cut-Off date changes to the date you made the change (today’s date). To reproduce:• Open an existing booking and note its Cut-Off date

• Click on the Rooms Tab and scroll over to a day before the booking's Arrival Date

• Add a room in either Agreed, Blocked or Pickup and click Save and Stay. The Cut-Off date changes to today's date.

The Cut-Off date no longer changes to today’s date if you add roomnites before the booking’s arrival date.

Market Vision 22290

When you create a Market Vision query that includes Other Sources (i.e. Other Source Last Name), some or all of the Other Sources do not appear on the report.

All Other Sources and their attributes now appear on the report.

was10923 in 8.0SP3.5



Changes from 8.0 Delphi Global Sales Edition

Merge 19722

When using Word 2000, not all characters from the booking comment are merged into a merge document. This is a limitation of Word 2000, and has been fixed with Office2000 Service Pack 3.

You must install Office2000 Service Pack 3 in order for the merge of booking comments to work correctly.

Power BEO/WO 15789

If you copy a booking and BEO multiple times, all but the final BEO have blank item quantities. Only the final BEO has the correct item quantities.

When you copy a booking and BEOs, the item quantities are now correct.

Setup 20944

If there are more than 500 Sales Reps in the application database, only the first 499 and the last one appear when you go to File/Setup/Sales Reps.

Up to 1250 users can now be viewed in File/Setup/Sales Reps.

was 20219 in 8.0 SP3.5



Profiles

21654 Profile Agency fields autopopulate if you minimize a profile, and open and close another account.

Example: With the profile for Account A minimized, search for another account, Account B. Once you open Account B, and close it, Account B’s data autopopulates the agency section of the original profile for Account A.

A minimized profile is no longer autopopulated by a newly opened account.

Multiple Property Search

24426

Intermittently, when you attempt to do a Multiple Property Search you get the following message, “23000(Microsoft)(ODBC SQL Server Driver)(SQL Server) Cannot insert the value NULL into column UKEY_ID table 'NSS_DATABASE.dbo.USERKEY"; Column does not allow nulls. Insert fails (515)”.

As you OK the message, another appears. When you OK through all the errors, the data pulls as it should.

The SQL errors no longer occur when you perform a multiple property search.



Changes from 8.0 Delphi Multi-Property Edition, Delphi Single-Property Edition, and Delphi Select Edition


Bookings 19323

When working in the Deposit Details window, if you press the ESC key, it doesn’t close the window and bring you to the previous window.

Pressing ESC in the Deposits Details window now works correctly.

was 17724 in 8.0 SP3

Booking 21924

In the Booking Evaluator, the Revenue PAR field will be zero sometimes even though there are values in the Rooms, Average Rate and Revenue fields.

The Revenue PAR field values are now correct.

was 21925 in 8.0 SP3.5

Bookings 22181

In the Booking Manager, the Decision Due Date automatically changes back to the original system date when changes are made that effect the room pattern.

For example:• Create a booking today, 10/17/2002, for arrival 2/1/2003

with 12 rooms for three nights. The Decision Due Date autopopulates as 10/31/2002, as designed.

• Manually change the Decision Due Date to 12/31/2002.• Save and close the booking.

• Go back into the booking and change the Arrival Date to 2/5/2003. The Decision Due Date changes back to 10/31/2002.

The Decision Due Date no longer changes when it should not change.

Booking Recap 22706

The Booking Recap report is missing the Business ID field.

The Business ID (booking ID) field is now displayed on the Booking Recap report.

was 22273 in 8.0SP3.5

Reports 16584

If your Newmarket database is not named NSS_DATABASE, when you run the Account Recap report for an agency account, the following error is generated: Error code: 534 - Error detected by database DLL.

The error no longer occurs.

Reports 23716

When viewing or printing a Booking Recap, BEO,Banquet Check, or GRC report users may receive thefollowing error message, “Error Code 567 page header orfooter larger than the page”. This error is caused by adefect within Seagate’s Crystal Reports.




Changes from 8.0 Delphi Global Sales Edition, Delphi Multi-Property Edition, Delphi Single-Property Edition, and Delphi Select Edition

Changes from 8.0 Delphi Multi-Property Edition


Setup 23286

When a competitor is created in Setup, a Primary Key Violation occurs.

The Primary Key Violation no longer occurs.

was 20758 in 8.0

Utilities 16749

When joining accounts or contacts through the Join utility, a Dr. Watson error may occur.




Crystal Reports 14834

If you build a simple Crystal report using the booking dictionary, and add ONLY account-level fields to the report (no booking info), blank or bogus account records appear on the report. If you add any booking fields, the problem is resolved via the table links.

Blank or bogus account records no longer appear.


Bookings 23808

Even though the GRC shows rooms available for a particular date, when you create a booking for that date and change the booking status to Definite, the following message appears, “Group room allotment has been exceeded by X rooms.” This is a random occurrence.


Merge 23251

When in the Account Manager, if you click the merge button to merge with an account merge document, an ODBC SQL Server Driver error appears.

You can now create merge documents from the Account Manager without error.

was 22895 in 8.0SP3.5


Contacts 21024

When you retire a sales rep, when you view the Contact Manager/Audit Info page, the sales manager is displayed as Unknown.

The sales manager is now displayed correctly on the Audit Info page.



Changes from 9.1 Delphi Global Sales Edition

Countries 23455

The list of country selections in drop downs for both the Account Manager and the Property Manager is limited to 73 countries.

There are now 236 countries listed.



Activities 21418

When you view an activity from the Key Account Activity grid, the previous and next buttons at the bottom are inconsistent. In some cases, only one is active, in others, none are active. The Previous and Next buttons now work consistently.

Profiles 21031

When you click the Contact Search button in a Meeting Profile, once the list of contacts appears in the search window, clicking the Name column header sorts the names in a random order.

The names are now sorted correctly.

Referrals 20589

If you create a lead, and retire a contact in the lead, you can still send a referral for that lead to a property without receiving a message that the contact is retired.

A message now appears indicating the contact is retired.

Reports 19959

When you generate the Property Recap report, not all sales reps are included in the report. The report is only including those sales reps located at the property you select, and is not including those sales reps with access to the property.

All sales reps with access to the property are now included in the Property Recap report.

Reports22680 and 22669

If there are more than 500 sales reps in your database, your application may hang if you select either the R/N Rev Production or Referral Productivity Report from Reports/Performance, and click the large red check mark to deselect all of the Referred By sales reps.

The application no longer hangs in the scenario described above.

Reports 22864

The Account Listing report does not include global accounts. Only property accounts are included.

The Account Listing report now includes global and property accounts.



Changes from 9.1 Delphi Multi-Property Edition, Delphi Single-Property Edition, and Delphi Select Edition

Setup 18992

If you delete a Sales Office with associated sales reps, and then login as one of the sales reps whose sales office was deleted, an Insert Integrity occurs when you save a new account or lead.

You can no longer delete sales offices if there are sales reps associated with it. The sales reps must be assigned to different sales offices before you can delete a sales office.



Activities 20634

When you click the yellow bar in the Activity tab to open a letter activity from within a booking, the Merge button in the letter activity window is grayed out. You must close the window and reopen the letter activity in order for the Merge button to be available.

The Merge button is now available.

Activities 22096

You can only delete 20 activities at a time from the Activities tab of the Account Manager.

You can now delete as many activities as you select.

Activities 23071

When you change a booking’s status to Definite, the automatic traces (activities) that get generated when a booking turns definite do not appear on the Activities tab right away.

Automatic traces (activities) now appear on the Activities tab as soon as a booking is changed to Definite.

Activity Planner 21249

In the Activity Planner, you can delete public notes sent from the global property.

You can no longer delete public notes sent from the global property.

Bookings 20746

In the Quick Booking window, if you click the event grid, the application automatically enters a 1 in the Day# column. If you then enter another number, it gets added to the 1 rather than replacing it. For example, you may type 2 expecting it to replace the 1. Instead, 12 appears in the column.

The entering of numbers in the Day# column now works correctly.



Bookings 23510

If using International Regional Options for currency the comma and decimal separators are reversed. Therefore currency entries cannot be saved without receiving a SQL error.

With DMPE and Single-Property 9.0 on Windows 2000, the SQL errors occur when attempting to save a booking with package plan information using the Euro currency format.

With DMPE 9.1 on Windows 2000, the SQL errors do not occur. All appears to work OK unless you attempt to manually enter the decimal separator. For example: If you enter 5000, and click OK, the figure is correctly saved as "5.000,00_". However, if you enter 5000,95, and click OK, you expect to see "5.000,95_" but the value is incorrectly saved as "500.095,00_"

The comma and decimal separators are no longer reversed.

Booking-Quick Booking

22758

The Post and Move options are not selected by default when an event is created through Quick Book. However, these options are selected by default if you create the event by another means, such as via the Event Manager.

The Post and Move options are now selected by default.

Booking- Quick Booking

23509

Events created using Quick Book save correctly when using DD/MM/YY as the shortdate regional option if the event happens before the 12th of the month. After the 12th the events are saved using MM/DD/YY. In effect a Quick Book entry using an event range of January 12 and 13th would be entered as 12/01/02 - 13/01/02 it would saved as 01/12/02 and 02/12/02.

Events that are to occur after the 12th of the month are now saved with the correct date format.

Contacts 17926

When you try to change the order of contacts in the Contact tab of the Account Manager, the application may change focus from the contact you are moving to a different contact. This causes the wrong contact to be moved. This happens in both linked and non-linked sites. If the site is linked, it may affect the order of global contacts.

The focus of the contact windows now works correctly.

Contacts 20682

In the Contacts tab of the Account Manager, if you click thecolumn header for the Contact Name the contacts aresorted by the first name instead of the last name.

Contacts are now sorted correctly.




Contacts 21409

When you try to change the order of the contacts in the Contact tab of the Account Manager, you may only be able to move the contact one line at a time. The order is not saved when you click the save button.

When you change the order of contacts, the new order is now saved when you click the Save button.

Events 23297

If you create an event with no attendance numbers, you may have problems editing the Room Rental field.

1. Create an event with no attendance and no event type specified.

2. Save the event, If prompted, chose No to applying the default room rental.

3. At this point you can edit the Room Rental from the event grid or in the Event Manager. It saves OK.

4. When you then assign an event type to the event, the room rental that you entered changes to '.00'

5. You cannot edit this field any further

The Room Rental field is now editable after you have assigned an event type to the event.

was 22708 in 9.1

GRC 21287

When in the GRC, if the display is set to By Bkg Market Seg, you see all bookings for that period until you apply a filter and then change the display. For example, if you select a particular Market Segment from the drop-down box in the GRC, only bookings with that market segment are displayed. This is working correctly. However, if you then change the GRC display to By Bkg Market Seg Alloc, bookings for all market segments appear even though only one market segment is selected. This also occurs if you switch the display from By Bkg Market Seg Alloc to By Bkg Market Seg.

The correct bookings now appear when you display By Bkg Market Seg Alloc.

Market Vision 23958

When building a query in Market Vision on the booking platform, Booking Type and Booking Type Abbrev are missing under the booking object. Also, the attributes are no longer in the same order as they were in version 9.0.

The Booking Type and Booking Type Abbrev are now available under the booking object.




Meeting Profiles 21632

If you delete Meeting Classes through Setup, the meeting classes still appear in the meeting profile’s Class drop-down list.

Once Meeting Classes are deleted they no longer appear in the meeting profile’s Class drop down list.

Merge 23284

When you perform a booking merge with a merge document that contains the ROOM01A.DOC room detail set followed by the EVENT01.DOC event detail set, a number of macro errors may occur.

The macro errors no longer occur.

was 23084 in 9.1

Power BEO/WO 23283

In the Power BEO, when you click on the item name header on the Item tab, the items sort alphabetically. When you then save the BEO, the new sort order is saved and should not be saved. This applies to both food items and resource items.

Items are no longer saved with the sort order you select in the item tab.

was 23023 in 9.1

Power BEO/WO 23301

When you try to attach an additional event to a BEO from the BEO Manager, the event you select does not attach itself to the BEO.

Events now attach to BEOs correctly.

was 23094 in 9.1

Power BEOs/WO 23804

Deleted BEOs appear in the BEO Selection Screen results if there is no event attached. Deleted BEOs should not appear in the results for the window. This may happen in the following two scenarios:• File -> Open-> Banquet Event Order• Reports -> Catering -> Batch Create BEO's -> Next but-

ton

Deleted BEOs no longer appear in the BEO Selection results.

Profiles 17165

The Setup Type field in the Meeting Profile’s Events tab does not allow you to use multiple characters. For example, if you want to select RND8, pressing R brings you to the first setup type that begins with R (i.e. RND5), then when you press N, it brings you to a setup type that begins with N instead of RN.Note: This applies to all pick lists in a spreadsheet format.

You can now enter multiple characters to select the Setup Type.





Profiles 21031

When you click the Contact Search button in a Meeting Profile, once the list of contacts appears in the search window, clicking the Name column header sorts the names in a random order.

The contact names are now sorted alphabetically when you click the column header.

Reports 21275

When printing a Booking Status report, other income does not appear on the report unless it is categorized as Other or Other Guestroom Revenue.

Other Income now appears correctly on the report.

Reports 21283

Other Income items are not calculated correctly in the Booking Function Short Form report. Other Income Items coded to Resource, Room Rental, Food, and Beverage are reported in Other F&B Revenue. The Other Income revenue should be reported in the proper revenue category.

Other income revenue is now reported in the correct category.

Reports 21396

In the Guestroom Type Summary section of the Booking Recap, rates are displayed for each day and for each Occupancy Level regardless if there are guest rooms associated with the Room Date.

Rates are now displayed only where there are guestrooms associated with the room date.

Reports 24348

If the Option field for an event is set to anything other than zero, when you run a Booking Recap report, you may receive a number of errors. Once you have clicked OK through the errors, a blank booking recap report appears.

The Booking Recap now runs without error and contains the correct data.

Utilities 23302

In an event, if you enter less than the minimum of Agreed attendees required for the selected function room, when you run File/Utilities/Event Conflict, the capacity conflict does not appear in the report.

Capacity conflicts now appear in the report even if you enter less than the minimum number of Agreed users for the function room.

was 20872 in 9.1





Changes from 9.1 Delphi Multi-Property Edition



Contacts 21298

When you edit a contact’s zip code to include the last 4 digits (i.e. from 03801 to 03801-3434), the following error occurs when you click the green check mark, “Could not locate ini file'”.


Market Vision 21011

When you create a simple query in Market Vision using an attribute where there is a month name, i.e. Booking Arrival Month (Jan-Dec), the month names are in all CAPS rather than initial cap only.

The month names are now displayed with initial caps only.


Activities 16287

Even when you have selected the Include Booking Activities under Account switch in Setup/Property Details, activities don’t appear in the Agency Activities folder for booking activities created for the Agency account.

Activities now appear as expected in the Agency Activities folder.

Contacts 22194

The contact name is blank on the Account Selection window if an Account has local contacts at DMPE and global contact(s) are retired.

The contact name no longer appears blank in the above scenario.


Technical TipsDelphi 9.1.2 Products Release Notes

Technical Tips

Changes to SalesReps

When you make a change to a sales rep (i.e. changing the sales rep’s name in File\Setup\Sales Rep), you must restart the application in order to see the sales rep’s name in any drop down list.

MS Word Security If you use Office 2000 or XP, the security level for using macros in Word must be not be set higher than Medium (a security level of High disables the merge feature in the Delphi product).

MS Word Versions Newmarket recommends that you use the same version of MS Word on all of your workstations and install them in the same location. This makes troubleshooting easier for you. However, this is not a requirement and you may use version 2000 or 2002 (part of the Office XP suite) Word in different locations if you wish.

MS Word XP andDetail Sets

If you have Word XP, saving a detail set in a Word document can be performed as follows: Highlight the detail set table only and click Save.

Note—If you use Select All or Ctrl-A to highlight the table, formats other than those in the table are highlighted and the table format doesn’t get saved.

Client WorkstationSupport

The following clients are supported by the 9.1.2 products: NT, W2K, and XP.

Meeting MatrixInterface

To use Meeting Matrix with the 9.1.2 products, all 9.1.2 users must have Meeting Matrix version 6.0 installed.

Note—Delphi Multi-Property Edition must be installed before installing Meeting Matrix version 6.0.

OptimizingWorkstation

Performance

The following tasks may be performed to enhance the performance of your workstations. Please consult your IT/MIS department prior to performing any of these activities.

Task Instruction

Communicate with Tech Support

Email support if you have any questions or see any changes in the way your system is performing.

Empty the Recycle Bin

Be sure to periodically empty the Recycle Bin.



Check browser history and cache files

Check that the user history files and Internet cache settings are set properly (cache size). We recommend you delete the cache files and history files, and reset the history files to no more than three days unless you specifically need to store the information longer.

Delete the following files

• *.tmp files - Periodically delete all *.tmp files that have been created prior to the current day. It may surprise you to learn how much hard drive space has been used by *.tmp files. You will want to check all temp directories, i.e., c:\temp and c:\windows\temp.·

• ~ Files that begin with a tilde - Check for any files beginning with a tilde (~). Make sure that all your application programs are closed first (e.g., word-processing, spreadsheet and graphics programs) as sometimes the temporary file you are currently viewing uses a tilde. If the above are closed, the tilde files can be deleted. Use Find to delete them.

• *.zip files - Once you have unzipped a .zip file you can delete the old .zip file.

• *.chk files and switch swap file - If you have a permanent swap file, it is a good idea to set the swap file back to temporary and then permanent again. Reboot in between. This cleans out any garbage (and therefore possible corruption). If there is a second drive you can switch it to the other drive and run your defrag after this. Then switch it back to c drive to be as defragged as possible.

• Clean out Windows temporary Internet files - If your browser is Microsoft's Internet Explorer, clean out the c:\Windows\Temporary Internet files folder. Set the temporary Internet files to the minimum and delete all files. This can be done in the control panel under Internet or Internet options.

Note— When deleting files, hold the shift key while deleting to keep them out of the recycle bin.

Update drivers as needed

Make sure you've installed the latest drivers for printers, modems, sound cards, video cards, and other devices. This cuts down on future problems with drivers. Keep backups on your server.

Create or update the boot disk

Make sure you have an updated boot or repair disk in case of an emergency. Every Windows user should have a boot disk and every NT client should have an emergency repair disk. If you are using NT, you need to upgrade your emergency repair disks with the RDISK/S command every time there's a change in the network setup, such as the addition of new users or new devices.

Task Instruction



Change passwordsIf possible, enforce a "change your password every X days" policy via your network software. Otherwise be sure to periodically change your system passwords.

Update the anti-virus software

Make sure you know how to update your anti-virus software and keep it updated. Update the engine as well as the dat file. Use newer programs that can check emails, Internet downloads, and floppy drives without scanning network files over and over throughout the day.

Perform the following hardware checks

• Check the connections - Since equipment often gets moved, make sure all the plugs are snug in their connections. Make sure you are using surge protectors rather than a string of extension cords to power your machines. Open the computer to re-seat all connections including; expansion cards, CPU, memory, data cables and power connections. You'd be surprised how often an expansion card isn't seated all the way, especially AGP video cards and PCI cards caused from the moving of the monitor and CPU.

• Check the printers - Print a test page on your printers. Make sure the printers are producing clean copies, and that the toner cartridges aren't about to run out.

• Check the network hardware - It is also necessary to check and reboot hubs, routers, switches, and print servers from time to time. They contain memory that needs to be flushed and have connections that can work loose. Most networks have a server reboot schedule but forget about the other, just as vital, network kit.

• Check the power sources - Make sure systems are plugged into protected outlets or power strips, if not uninterruptible power supplies.

• Reboot the system - Periodically reboot the system to force a memory reset and to make sure the machine reboots.

Task Instruction


Known IssuesDelphi 9.1.2 Products Release Notes

,

Known Issues

The listing below contains a subset of key known issues that could not be addressed in this release. It is organized by product area and if a workaround is available it is described below the Issue Description. Details are available upon request from your Account Manager.

9.1.2 Delphi Global Sales Edition

indicates that a hotfix is available from Newmarket International’s Support Department

refers to a linked scenario

Product Area ID Issue Description & Workaround

Accounts 18248

When you are in the Contact Manager for a global contact, you can click the Account button to change the account to which the global contact is associated. Howeveryou can attach the global contact to a property account. Youshould only be able to attach the global contact to a global account.

Activities 20073 Sales reps can modify the activities of other sales repsif they have an access level of Sales Manager.

Leads 17238 Lead ID is not an available merge tag for a referral merge.

Leads 18128

When you copy an event from a definite lead to another, therevenue reported in the Revenue Potential window is incorrect. The new event’s revenue is not available.

Workaround: Close the Revenue Potential window, open the Lead Recap report and close the report. Whenyou then open the Revenue Potential window, the revenue is correct.

Leads 18669When you copy a profile to a lead, the UDF icon in the LeadManager displays a halo indicating UDFs exist for the lead.This only happens if the profile you copied has UDFs.



,

r

,

r

Leads 18130

If you add rooms in the Rooms tab of the Lead Manager, and do not click save before selecting a different room typethe rooms you added will be listed under the default room type. For example,

1. Click the Rooms tab in the Lead Manager.

2. Add rooms to the next day that had no rooms.

3. Right-click and select Room Types.

4. Select a different category and click OK.

The rooms appear listed in the correct category until you click Save and Stay. They then appear in the default category.

Workaround: Click Save and Stay before right-clicking and selecting Room Types (before step 3).

Leads 20991 When in the Lead Manager window, if you add events

and then click the Print Report button from the tool bar, youevents disappear.

Market Vision 17789You may receive the following error when launching MarketVision, “Cannot find gsfa.con”. Call Newmarket’s technical support if you see this error.

Profiles 18023

If you copy a profile to a lead, then delete the parent profilewhen you go into the History button on the Lead Manager the parent profile does not appear. There is no way to change the parent profile.

Profiles 19006

A specific combination of Preferred Month and Alternate Month in the Profile Selection window may cause the application to slow down and appear to hang. When you select January for the Preferred Month, and December for the Alternate month, if you then try to select another Preferred Month the application appears to hang. This is theonly combination of months that causes this problem. You may need to terminate the application.

Property Search 25001

Pressing F2 to change the property does not work correctlyif you open the Property Selection window, from a Report oReferrals window, and minimize the Property Selection window.

With the Property Selection window minimized, if you pressF2 the application does not change the property. Instead, itadds the property to the Report or Referrals window from where the minimized Property Selection window was initiated.




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Leads 18130

If you add rooms in the Rooms tab of the Lead Manager, and do not click save before selecting a different room typethe rooms you added will be listed under the default room type. For example,

1. Click the Rooms tab in the Lead Manager.

2. Add rooms to the next day that had no rooms.

3. Right-click and select Room Types.

4. Select a different category and click OK.

The rooms appear listed in the correct category until you click Save and Stay. They then appear in the default category.

Workaround: Click Save and Stay before right-clicking and selecting Room Types (before step 3).

Leads 20991 When in the Lead Manager window, if you add events

and then click the Print Report button from the tool bar, youevents disappear.

Market Vision 17789You may receive the following error when launching MarketVision, “Cannot find gsfa.con”. Call Newmarket’s technical support if you see this error.

Profiles 18023

If you copy a profile to a lead, then delete the parent profilewhen you go into the History button on the Lead Manager the parent profile does not appear. There is no way to change the parent profile.

Profiles 19006

A specific combination of Preferred Month and Alternate Month in the Profile Selection window may cause the application to slow down and appear to hang. When you select January for the Preferred Month, and December for the Alternate month, if you then try to select another Preferred Month the application appears to hang. This is theonly combination of months that causes this problem. You may need to terminate the application.

Property Search 25001

Pressing F2 to change the property does not work correctlyif you open the Property Selection window, from a Report oReferrals window, and minimize the Property Selection window.

With the Property Selection window minimized, if you pressF2 the application does not change the property. Instead, itadds the property to the Report or Referrals window from where the minimized Property Selection window was initiated.




Referrals 18968

The Pickup Complete check box in the Referral detailswindow is enabled for a linked referral until the referral is accepted by a property. The Pickup Complete check box should always be disabled for a linked referral since room information comes from the property’s booking, which is created from the referral.

Reports 18998

Some of the headers in the Referral Status Change report are not displayed correctly, and appear to be cut off. For example, the field “New L” appears as New I” because the bottom of the L is cut off. This also occurs with the “New C”field.

Reports 19821

When you generate a Referral Productivity report, and select the current sales office, no sales reps are displayed in the Referred By list box.

Workaround: Individually select sales reps from the Referred By list box and do not use the Sales Office selection when selecting by sales rep.

Reports 20136

When viewing or printing the Meeting Profile Recap report, additional months may be included in the Alternate Months area of the report. For example, if you choose September as the Preferred month, and August and October as the alternate months, January appears along with August and October.

Reports 20330

When you generate a report where you have to select a property, the properties are listed more than once in the Property Selection window. This occurs when generating the following reports: Account Hierarchy, Referrals by Property, Performance Status Change, and Performance Top Producer.

Reports 20331, 19000

If you launch the Property Selection window more than once, when you select properties to include in the followingreports, the properties you select may be overwritten. • Agency Revenue• Referral Status

• Referral Lost Business• GRC Log For example, if you select Reports-->Account-->Agency Revenue, a window opens where youenter details to include on the report. You can click the Property button to select which properties to include. After you select one or more properties, they are listed in the Property list. If you then click the Property button again to select more properties, this second set of properties overwrites the first set you selected.




t

.

9.1.2 Delphi Multi-Property, Delphi Single-Property, Delphi Select Edition

Reports21241and12145

When you generate an Account Hierarchy or Account Recap report, the lower half of some letters appear to be cuoff (letters like p, g, y, q).

Setup 22781

If you create sales reps who have duplicate email addresses and/or telephone numbers, not all the sales repsare displayed in the Setup\Sales Reps grid. Only the seconduser is listed (if two users have duplicate information).

Note: Though the first user is not displayed in Setup, you can log on as the first user added, and both users are listedin the drop down list of users when creating a lead.

Setup 24521 The scroll bar does not work in the Signature comments boxlocated in the Corporate Details --> Other tab window.

Setup 24942

When you create a new sales rep in Setup and click Save, the previous sales rep disappears from the list of reps. Onceyou close the Sales Rep window and reopen, the missing sales rep is listed.

UDFs 20140

When you first open the application and enter Setup-->LeadUDFs, when you add a new UDF and enter more than 25 characters for the UDF name, a runtime error occurs. Whenyou click OK, the UDF name is truncated to 25 characters and you can continue working in the application. The error does not happen the next time you perform the above steps

Utilities 17130

If you select a property in the Adjust Referral Status utility, click the property button a second time, and close the Property Selection window without performing a search, you’ll see the property you selected originally in the Propertybox. However, when you click Search you receive an error that you must select a property.

Utilities 21289When you run the Adjust Referral Status utility for Sent DateBetween, the utility shows only referrals with TD and D status. It does not show referrals with a P or T status.



Accounts 18814

After you have created a new meeting profile, when you create a new account, Exhibitor is missing from the account’s Type drop down list.

Workaround: To create an exhibitor account, open an existing exhibitor account and close it. This will reinitialize the drop down list.



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Activities 18901

When in the Activities tab, if you right-click and select ShowCompleted, and close the account, the next time you open the account and click the Activities tab, only the Completedactivities are displayed. Even though the right-click menu has Show All selected you only see those that are complete

Workaround: Click Show Completed or Show Uncompleted, then click Show All to see all activities.

Activities 20289

The Staff field in an activity may appear blank if you do the following: Create a new account and assign an account owner. When the autotraces are created, the sales rep you selected appears in the Author and Staff fields in each activity. If you save the new account, reopen, and change the sales rep to “(none)”, the Staff field in each activity appears blank.

Bookings 18277

When an incoming lead is changed to a booking, and the lead had Other Income items associated with it, the other income is included with the new booking’s revenue summary. This happens even though there are no Other Income items associated with the booking.

Bookings 18456

When you click the Referrals button in the Booking Manager, a mixture of lead and referral information is displayed.

Workaround: Search for the corresponding referral in the Incoming Lead Queue.

Bookings 18746When creating a booking with Quick Book, if you accidentlyclick in the Day # column, a value of 1 appears. If you then save the booking, an event is also created.

Bookings 19871

If you create a booking from Quick Book the arrival and departure dates are populated. Save the booking and re-open the booking. The arrival and departure dates are now blank though the dates in the Events and Rooms tabs are OK. If you then re-open booking and try to change the arrival or departure date, you receive a Macro error.

Bookings 20157

If you open the Other Income window, click New, and add more than one item, you must click save before you try to delete one of the items. If you select one item and click Delete, all items are deleted rather than just the one you selected.

Bookings 20158

If you open the Other Income window when in the Booking Manager, save and close the Booking Manager, the Other Income button is displayed with a halo even if it doesn’t contain any data.




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Bookings 20154

The most recently added competitor does not appear in theLost To field of the Booking Manager. Even if you reenter the booking, and select the most recently added competitorfrom the Lost To list, the competitor field appears blank.

Workaround: Add a temporary competitor that begins with the letter Z, so it appears at the end of the competitor list. You will then be able to select the last valid competitor from the list and have it select properly.

Bookings 24676

The Decision Date and Arrival Dates are being calculated incorrectly. The Decision Date and Arrival dates should initially default to today's date. This works correctly the first time you are in the application. From then on, when you create a new booking, the Arrival Date defaults to the ArrivaDate of the last booking you were in and the Decision Date gets calculated off that Arrival Date. In addition, the Decision Date is being calculated using 31 days instead of 14 days.

For example, if the Arrival Date is greater than 14 days aftethe date booked, the Decision Date should default to the booked date plus 14 days (for example, if the Arrival Date =1/1/2004 and the Booked Date = 3/26/2003, then the Decision Date should be 4/9/2003. Instead, it is defaulting tothe booked date (of the last booking you were in) plus 31 days, instead of 14 days.

Crystal 21008When you access the Booking Deposits window in Crystal, the Credit Card Number field is replaced by a duplicate of the Credit Card Expiration Date field.

Diary 18779If you create a two day event in the Diary by dragging the pencil across two full days, an event is created but the startand end times are not correct.

EMS Interface 19955 Only the first day of an event shows on the EMS Interface when an event spans more than one day.

Events 17860

If you enter a value of zero in and event’s Guaranteed field,revenue is calculated based on the value in the Agreed field. It should be treated as a null character.

Workaround: Delete the value from the Guaranteed field.




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Events 15048

You cannot change the Average Room Rental Check valueback to zero in an event’s Average Check window. For example, when you assign an Average Room Rental Checkvalue of $20 per person (rather than using the default roomrental), the Rent value is calculated in the Event Manager window correctly based on $20 per person. If you then try tochange the Average Room Rental Check value back to zero, still not using the default room rental value, the Rent value is not recalculated with zero. And if you reopen the Average Check window, you’ll see the Average Room Rental Check value did keep the value of zero that you entered.

GRC 21299

When you change the display of the GRC, it may take longer than expected for the new display to appear. For example, in the GRC you can right-click and change the display to By Bkg Market Seg. It may take quite awhile for the display to refresh.

Incoming Leads 19207

When an incoming lead is opened, you see the overaldates for the lead rather than the dates specific to the referral.

Workaround: Refer to the dates that appear in the Incoming Lead Queue on the listing of referrals to see the dates for which a booking is created.

Market Vision 17788You may receive the following error when launching MarketVision, “Cannot find dmpe.con”. Call Newmarket’s technicasupport if you see this error.

Power BEO/WO 13301

When you try to view a BEO at 100%, and then maximize the window, it goes behind the open windows and loses themain focus.

Workaround: Maximize the BEO window first. Then change to 100%. Or minimize the open windows to findthe 100% view BEO window.

Power BEO/WO 13564

When viewing a banquet check, you have the option to include food, beverage, resource, and room rental on the check. If you deselect room rental and any other option, thecheck appears blank.

Workaround: Do not exclude Room Rental from your BEO check.

Power BEO/WO 15608

If you enter a Service Factor of 0 in a resource item for a BEO and copy that BEO to an event you may receive Divideby Zero error messages. If you click through the error messages the BEO is copied correctly.

Workaround: Do not enter Service Factors of zero.




Power BEO/WO 18288

If you copy a BEO not currently attached to an event, to an event with no BEO, when you save the BEO it doesn’t attach to the event.

Workaround: Copy BEOs already attached to an event.

Power BEO/WO 18395

When you print a BEO that was emailed, the format is incorrect. The BEO number and page number are cut off and the signature fields appear on the next page.

Power BEO/WO 19309

When you export a BEO to html format, and print it out, some of the text shifts up so that the lines overlap each other.

Power BEO/WO 20253

When you open a completed BEO, the Log Changes buttonis grayed out.

Workaround: Deselect the Completed check box, and select it again. The Log Changes button becomes available. Note: If the log already contains some information, the Halo does not appear on the Log Changes button until you deselect and select the Completed check box.

Power BEO/WO 20256

The application allows you to select more than one bookingin the following scenario: open a BEO and click the Bookingbutton. Select criteria in the Booking Selection window to retrieve more than one booking. You can then select more than one booking for the BEO.

Power BEO/WO 20392

If you select a menu that has no pricing method setup, you cannot change the QTY field in the Menu and Food Items window.

Workaround: Open the menu and assign a pricing method. You can then change the QTY.

Power BEO/WO 20819

If you email a BEO that has a logo, the logo does not appear when the recipient opens the BEO. A red X appearsinstead.

Workaround: Use an equivalent form with no logo.

Profiles 18023If you copy a profile to a booking, then delete the parent profile, when you go into the History button on the Booking Manager the parent profile does not appear.

Profiles 18761

If you delete a competitor via File-->Setup-->Competitors, when you enter the Profiles History/Futures tab and click theCompetitor button, the deleted competitor still appears in the list.




Profiles 20233

The Profile Manager’s History/Futures tab shows bookings from other properties when the bookings are active Prospects or Tentative. Only those with a Definite, Cancel, or Turn Down status should be displayed.

Profit Pack 15552A Booking which initially passes minimum requirements willnever appear in booking overrides if the booking is changed/updated to fail.

Profit Pack 18789In the Guestroom Information grid of the Available Dates Search window, there is no column for the 31st day of the month.

Referrals 17113

When you open a referral from the Incoming Lead Queue, and choose Lead for the Status (though it may already have a L status), the booking launches with a blankstatus. If you then click the Red X, the booking closes, is not saved, and is no longer in the Incoming Lead Queue.

Workaround: Find the booking through the Booking Selection window and apply a status.

Reports 14583If the last BEO has too many events to fit at the end of the page in the Catering Change Log report, it splits the BEO between that page and the next.

Reports 17416

In the Meeting Profile Recap report’s Meeting History section, the “Total Revenue” column does not reflect Other Guestroom revenue for the booking. However, the information is correct in the Meeting Profile Manager’s History/Futures tab.

Reports 18155When you generate a Booking Recap report, the lower half of some letters appear to be cut off (letters like p, g, y, q) insome sections of the report.

Reports 18156When you generate an Event Conflict report, the lower half of some letters appear to be cut off (letters like p, g, y, q) some sections of the report.

Reports 19953

When you generate a Function Room Usage report, period information (morning, lunch, afternoon, evening) is not included for events that start on one day and end on another.

Reports 19956If you run the Booking Recap while purging a booking, the Market Segment and Contact Name do not appear in the report.

Reports 20599When you generate a Banquet Check report (Reports/Catering/Banquet Checks), the Email BEOs button should be grayed out.

Reports 21251When you generate an Event Summary report, the last two categories (BRK and Other) overlay the dotted line that divides the two categories.




9.1.2 Delphi Global Sales Edition, Delphi Multi-Property, Delphi Single-Property, and Delphi Select Edition

Reports 21258

When you generate a Booking Recap report, the Daily Rooms By Type and Room Totals By Type fields are cut offon the right margin. In the Account Information Section, theAccount Address Fields are cut off. In the Agency Information Section, the Phone and Fax Fields are cut off.

Reports 21259 The Room Pattern and Account Name fields in the Guestroom Short Form report are cut off at the bottom.

Reports 21263The Post As column in the Daily Events Report is limited to26 characters even if there are more character in the Post As field.

Reports 21285

If the Option field for an event is set to anything other than zero, when you generate a Catering Revenue report revenue is not reported.

Workaround: Change the Option field to zero, run the report, then change Option back to its original value.

Reports 21288 When you print a Function Room Usage report, the verticallines that should appear between the days may not print.

Setup 18772

The application allows you to enter a negative number for guestroom inventory numbers (entered in File/Setup/Guestrooms). This negative number then appears in the Room Availability window.

Note: If you property is running a PMS interface, it will not be affected.

Setup 18935

Retired users appear in the Source drop-down list in the Sales Goals by Source setup option. Retired users also appear in the To box if you copy the sales goals. This allowsyou to enter sales goals for a retired user.

Utilities 20696

When you select File/Utilities/Event Conflict to generate an Event Conflict report, you cannot select just the Option Events check box. You must select another check box as well in order to see the option events in the report.



Accounts 18900 Once a child account is selected, it cannot be removed.

Accounts 20066

When you open a global account that contains an ampersand (&) in the account name, and you open the Global Details window the ampersand is replaced with an underscore (_) in the Account Name.



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Accounts 20152

If you select the Keep Open check box in the Account Selection window, and select an account, if you then click the Child Accounts button and click New to add an accountthe Account Selection window does not appear. This is because it is still open from when you selected the parent account.

Workaround: You can select the Account Selection iconfrom the taskbar.

Accounts 21291When you delete an account it may take up to five minutes for the delete to complete, depending on the number of contacts and bookings attached.

Activities 15109When you create a public note that spans across two months, the color scheme is incorrect in the month that the note originated,

Activities 18898

If you edit the body text in a note activity from the Account Manager’s Activity tab, when you close the edited note the edit does not appear in the activity grid. This happens whenyou edit the Note activity text and you select a Type other than Note.

Workaround: Close and re-open the account. The activity grid now reflects the change you made to the body of the note.

Activities 19059

When in the Activities tab, if you right-click and select ShowCompleted, and close the account, the next time you open the account and click the Activities tab, only the Completedactivities are displayed. Even though the right-click menu has Show All selected you only see those that are complete

Workaround: Click Show Completed or Show Uncompleted, then click Show All to see all activities.

Activities 19973

In the Account Manager Activities tab, if you right-click and select Show Completed, and then click the Type column header to sort the completed activities, all activities are listed. The filter results appear to be lost when you sort a column.

Workaround: After clicking on a column header to sort the records, right-click and select Show Complete to reapply the filter.

Activities 20359

When you open an activity created by another user and click the Retrace button, the new activity appears with the old user’s information in the Staff and Author fields rather than the current user’s information.




Activities 20548

When in an activity, you can add a hyperlink pointing to a document. However, the hyperlink won’t work if there are spaces in the folder or file names. For example, a hyperlinkof file:C:\important documents\cold calls.doc won’t work because of the spaces.

Workaround: Rename your folders and file names so they contain no spaces. Then create your hyperlinks, i.e. file:c:\importantdocuments\coldcalls.doc.

Appointment Grid 17580

When you create appointments from the grid in the Appointment tab and the appointments are congruent (i.e. 7:00 AM, 8:00 AM), only a portion of each appointment cell is filled with the blue striped indicator.

Calendar 17864

Typing the command “tomorrow” in the Calendar’s date field, and pressing the Tab key, changes the calendar date to tomorrow’s date as it should. However, the date on the To Do List, GRC, Diary, and Appointments tabs does not reset to tomorrow’s date.

Contacts 18871

When reordering the list of contacts for an account, you canmove a retired contact above an active contact. When you click Save, you get the following message, “Retired contactscannot have a higher priority than active contacts”.

Workaround: Move the retired contact below all active contacts before saving the account.

Email 20150 Retired contacts appear in the contacts list when emailing activities or BEOs.

Events 17846

An event conflict message does not always occur when oneof the following three attendance types is left blank: guaranteed, expected, or agreed. For example, if all three values are above the maximum function room capacity, theevent conflict message appears as it should. However, if you remove the value from Guaranteed, even though the other two values are out of range, the event conflict message does not occur.

Incoming Leads 18062

When converting an incoming lead to a booking, if theregional setting uses the 12 hour clock, the start time defaults to PM and the end time defaults to AM. For example, if you enter 12:15 to 2:15, the times default to 12:15 PM to 2:15 AM.

Workaround for 12 hour clock: When entering the start and end times, include an A or P after the time. For example, 12:15P to 2:15P.

Meeting-Broker 20756

With version 9.1 we added the ability to retire a user. Currently, the MeetingBroker windows accessed from withinDelphi allow you to send new business to a retired user.




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Profiles 17947 When you copy a profile to another profile, the name in the Source field is not copied to the new profile.

Reports 20383

When printing any of the reports, only one copy prints evenif you specified more than one copy in the Print window.

Workaround: Select the Collate check box when you specify more than one copy of the report.

RichWin Utility 15694

On a Windows 2000 workstation, if you enter Chinese characters into any fields that use rich text formatting (i.e. comments, notes), the characters are replaced with ? marks.

Setup 18818

When you enter File-->Setup-->Holidays, if you use the tabkey in the holiday grid a macro runtime error occurs.

Workaround: Do not use the Tab key.

Setup 18846

If you are using Office XP on Windows XP or 2000, when you create a new merge form or open an existing merge form, the Word document appears on the task bar. Word does not gain focus automatically. You must click the Worddocument on the task bar in order to view it.

Setup 20058

If you create a new detail set in File/Setup/Details Sets, when you edit the Word document, the list of details sets may appear blank.

Workaround: Close the Detail Set window. Select File/Setup/Merge Forms. Highlight a form and click Edit docWhen Word opens and you select Details Sets, the list appears. Now when you add a new detail set, the list appears in the detail set document.

UDFs 17946

If you remove all UDF fields from an account, booking, contact, exhibitor, leads, power BEO, or profile, the UDF icon retains a halo around the icon indicating that a UDF field exists.

UDFs 17959

You cannot create UDFs with the same name in the different areas of the application. For example, if you createan Account UDF named ID Number, you cannot create a UDF called ID Number for Contacts, Exhibitors, Properties,Profiles, Power BEOs, or Leads. You receive an error that the UDF name/abbreviation already exists.

UDFs 20070In many of the manager windows, if you open the UDF or Comment window and click OK without making any changes, a halo appears around the UDF or Comment icon




9.1.2 Delphi Multi-Property Edition

9.1.2 Delphi Single-Property Edition


Scheduler 18890

If you select a property from the Property box at the top of the scheduler, using the following steps, the wrong propertymay appear in the Property box though the correct propertyappears in the Scheduler title:3. Press the down arrow of Property box on the Scheduler.4. Press the first letter of a property in the list.5. Press the Tab key.

The property on the scheduler changes to the correct property but the Property box still lists the first property.


GRC 20182 In Delphi Select, the SSG button appears in the Guestrooms Control Log.


Documents

Delphi 9.1.2 Products - download.newmarketinc.com List ... 9.1.2 Delphi Global Sales Edition ... and the integrity of the data