HR POLICIES OF DELL

PRESENTED BY:-

MD AZEEMMEGHA MAHENDRUMOHIT SHARMAMOHIT SRIVASTAVA

OVERVIEWo Introductiono Recruitment Processo Hierarchyo Company Policyo Conclusion

INTRODUCTIONo Dell was founded by Michael Dell & Kevin Rollins on

November 4, 1984. o Its current C.E.O is Michael Dell. o It is ranked 38th on FORTUNE 500. o It has 96000 employees worldwide.o It is known for the name DELL COMPUTERS.o In 1996, dell began selling computers via website.o Dell has its 4 branches of BPO in India:-

- Gurgaon

- Chandigarh

- Bangalore

- Hyderabado It is among the Top BPO’S in India.

RECRUITMENT PROCESSo First the candidate experience is checked whether he

is eligible or not. There should not be too much of gap between the experience of the candidate.

o There are 3 rounds of interview:-• HR round (Introduction round) • Versant Round (Communication skills round) • Operation Round (Technical round)o On the DOJ, employee needs to carry his offer letter,

all the certificates, experience letter, identity proof, address proof.

o There is 3rd party reference check, if any employee caught with all fudging then that employee is terminated.

DELL HIERARCHY

o In terms of Agent level profile:-

A3- Customer Care Executive / TSE

A4- Senior Customer Care Executive / Sr.TSE

A5- Expert Level / Technical support Expert

B1- Calling Profile

B2- SME (Subject matter expert)

B3- Team Leader

DELL HIERARCHY

C1 & C3- Area Manager

D1 & D3- Director

o In terms of HR:-

HR Manager

Assistant HR Manager

HR Team Lead

HR Executive

COMPANY POLICY

o Dell provides BOA (Basket of Allowance) which includes HRA, Medical reimbursement, LTA and Conveyance.

o It gives various incentive cash plan. This incentive plan is given on the basis of employee’s performance.

o Company also sends the employee abroad for purpose of specific skills training relevant to the company.

COMPANY POLICYo It also provides insurance benefits such as:

• Personal Accident Insurance• Group Term Life Insurance Policy• Group Hospitalization Insurance Plan A (for

employee)• Group Hospitalization Insurance Plan B (for

employee’s parents)o 8 Hours shift and 2 days roaster off / fixed off.o Shoppers stop gift vouchers.o 3 months of training to its employees.

COMPANY POLICY

o It also provides further education programme which is designed to encourage the professional growth of Dell International Services (DIS) Employees.

 o Dell endorsed institutes include the following:-

• BITS, Pilani• XLRI, Jamshedpur• SIBM, Pune – Executive program• S.P JAIN, Mumbai• MDI, Gurgaon; and many more

CONCLUSION

o Dell motivates its employees by providing them with incentives and compensation plans.

o Focus on “on the job skills” of an employee.o “Dell’s Code of Conduct, provides general

guidance to all team members on how to behave legally and ethically so as to win”.

CONCLUSIONo Value their contributions and listen to the

point of view of their employees and maintain fairness in all relationships.

o It basically follows Maslow theory of motivation as focuses main on security & self actualization needs of employees & it follows the ERG Theory i.e. Existence, Relatedness and Growth of an employee.